Information Technology For Development Jobs in Bexley Ohio Remote

Candidates must be U.S. Citizens or Green Card holders ONLY.

Location: Columbus, OH (must live locally or be willing to relocate)

ComResource is looking for a Senior Full-Stack Engineer to join our high-performing agile development team. In this role, you’ll work across all layers of complex software applications, contributing both as a hands-on developer and a collaborative team member.

As a senior engineer, you will lead key initiatives, help define engineering best practices, and support your peers through complex technical challenges. You’ll be the go-to expert for critical features and components, playing a central role in delivering technology solutions that are safer, more efficient, and more cost-effective.

Key Technologies: Java, Spring Boot, JavaScript/React, REST APIs, Cloud platforms (AWS preferred)

Essential Duties & Responsibilities:

Software Development

• Develop high-quality software features and components that integrate into complex solutions.
• Write code that is well-structured, readable, maintainable, testable, and performant using standard software craftsmanship techniques.
• Participate in sizing decisions and complexity evaluations for initiatives.
• Pair with other engineers and apply clean-code practices to produce high-quality work.

Testing & Quality Assurance

• Create comprehensive testing strategies, including performance, security, regression, and automation testing.
• Develop unit, integration, and automated acceptance tests based on requirements.
• Build automated tests for both positive and negative scenarios.
• Utilize test-driven development (TDD) to guide implementation and coach peers on TDD and testing best practices.

Data Management, Infrastructure & Integrations

• Define data storage and access strategies and make informed design decisions using knowledge of data modeling, storage, and transmission.
• Apply basic ML and data analytics understanding to maximize business value through data transformation.
• Design system integration strategies leveraging cloud and managed services.
• Utilize infrastructure-as-code concepts to design reusable modules, support container orchestration, and assist with data migration.

Operations

• Build highly dependable features and systems using operational best practices such as monitoring, logging, metrics, and system-health visibility.
• Advocate for and contribute to deployment automation and operational excellence.
• Manage build pipelines and write code to collect, monitor, and display key metrics.

Security & Compliance

• Develop software with a security-first mindset using knowledge of security protocols, secure coding techniques, and protection of sensitive information (including PHI).
• Proactively identify and mitigate potential security threats.
• Implement basic security safeguards and leverage threat modeling for system-level security.

Product & User Experience

• Build features with a strong focus on usability and user experience.
• Enhance user-facing applications, create reusable interaction patterns, and support UI/UX best practices.
• Translate design goals into functional, user-facing implementations.
• Address technical and design debt based on priority and impact.

Requirements & Design

• Collaborate with stakeholders to understand business context and communicate technical considerations.
• Write detailed technical stories that translate business needs into clear, actionable specifications.
• Apply architectural guidance to new challenges and make cost-effective feature design decisions.

Required Skills & Experience:

• Minimum of 6 years of professional software engineering experience
• Highly motivated, self-driven, and technically inquisitive, with a strong desire to learn and grow.
• Proficiency in one or more server-side programming languages (Java and Spring Boot preferred).
• Experience with one or more client-side programming languages (JavaScript and React preferred).
• Hands-on experience developing, deploying, and supporting REST services and microservices.
• Familiarity with cloud platforms for storage, compute, and infrastructure as code; experience with Kubernetes and AWS is preferred.
• Knowledge of relational and non-relational databases, along with messaging systems.
• Ability to positively influence team outcomes—mentors peers, contributes to decision-making, and drives innovation.
• Strong collaboration skills with business stakeholders; experience proposing product features to enhance product value is a plus.
• Excellent written and verbal communication skills.
• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Information Systems, IT, or a related field; equivalent work experience will also be considered.

Senior Account Executive

About Us:

Agility Partners is a minority-owned IT Staffing & Solutions firm, connecting the world's leading organizations with top-tier technical talent and technologies. is the technology consulting division of Agility Partners, specializing in automation & AI, data engineering & analytics, software engineering, and digital transformation. Together, we deliver high-impact talent and solutions with a focus on innovation, efficiency, and client satisfaction at every step of the way.

A Little About This Gig:

As a Sr. Account Executive, you’ll foster relationships with key stakeholders, driving business development and connecting client companies with top-tier technical talent as they grow their IT departments. Sr. Account Executives regularly conduct outreach, meet with hiring managers and directors to assess ongoing hiring needs, and partner with Talent Executives in ensuring that Agility Partners efficiently delivers the best candidates for the role.

On a day-to-day basis, our Sr. Account Executives:

• Build and maintain long-lasting relationships with hiring managers and technical professionals
• Consistently grow consultant headcount at the clients we support and work to provide innovative recruitment solutions
• Engage in meetings regularly with hiring managers and C-suite professionals to understand their business needs, how we can best support them, and build impactful relationships
• Identify and qualify new business opportunities amongst new and existing clients
• Partner with Talent Executives to create sourcing strategies that identify qualified candidates and thoroughly vet their experience and technical expertise
• Utilize our Applicant Tracking System through consistent documentation of meeting activity, leads, recruitment efforts, and job and client information.
• Create and Implement strategic sales strategies to grow new and existing partnerships
• Have the ability and desire to be a consultative partner to our clients

The Ideal Candidate:

• 2 – 4 years experience in an agency role, including 2+ years experience as an agency Account Executive (or sales equivalent)
• A strong track record of sales goal achievement in staffing/agency or related field
• A competitive but compassionate individual that works well on a team and leads by example
• A creative thinker who brings outside-the-box approaches to new business development
• High levels of self-motivation and undaunted by challenges

Why You’ll Love It Here:

• High-Impact & Innovative Work: Be part of a fast-growing organization delivering disruptive solutions and reshaping the tech talent space through innovation and meaningful contributions.
• Collaborative & Award-Winning Culture: Thrive in a team-driven environment recognized for innovation, service, and performance—where diverse perspectives and collaboration drive success.
• Tech-Forward Environment: Benefit from our internal technology team with , and the continuous optimization of daily operations and tools to enhance individual productivity and recruiting processes.
• Growth & Development: We champion continuous learning, mentorship, and career advancement for problem solvers ready to grow.
• Comprehensive Benefits: Enjoy our hybrid work schedule, ongoing office perks, and robust benefits coverage including 50%+ company-paid premiums for Medical, Dental, and Vision (including family).

This role is eligible for Specialized Dental Partners Loan Relief Program, designed to support Endodontists in select high-priority markets. Our Access to Care Program offers much needed care to deserving communities typically hard to fill while providing meaningful debt relief to our providers. After submitting your job application, you will receive a follow-up email with additional details and a brief form to complete to confirm your eligibility. If you have any questions along the way, please reach out to us at .

We are a state-of-the-art Endo Practice looking for an EndoAssociate. The practice is experiencing tremendous growth and is supported by a top-notchPartner, clinical and administrative team. Our patient-centric and team focused practice has all the modern amenities to set you up for success.

• Perform root canal therapy, retreatment, and apical surgery procedures to the highest standards of care
• Diagnose and treat diseases and injuries of the dental pulp and periapical tissues
• Collaborate with general dentists and other dental specialists to develop and execute treatment plans for patients
• Communicate clearly and effectively with patients to educate them on their treatment options and help them make informed decisions about their oral health
• Ensure that all treatment is performed in compliance with relevant laws, regulations, and ethical standards
• Keep accurate and detailed patient records in our practice management system
• Participate in continuing education and professional development opportunities to stay up-to-date with the latest techniques, technologies, and industry trends
• Work with our administrative team to manage appointment scheduling, patient communication, and billing as needed
• Uphold our commitment to providing excellent patient care and creating a welcoming, inclusive, and supportive practice environment

Requirements:

• Must possess a DDS or DMD degree from an accredited dental school
• Certificate in endodontics from an accredited program or actively enrolled in a Residency program

Preferred Qualifications:

• Excellent clinical skills and a commitment to providing high-quality patient care
• Strong communication and interpersonal skills, with the ability to build rapport with patients and collaborate effectively with other members of the dental team
• Willingness to participate in continuing education and professional development activities to stay up-to-date with the latest industry trends and techniques

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a skilled and passionate endodontist and dedicated to providing the best patient care possible, we want to meet you.

• Other

Job Title: Senior IT Project Manager (Infrastructure & Cloud)

Location: Columbus, OH - Onsite - LOCALS ONLY

Duration: Long-Term Contract

Work Type: Full-time / Contract

Job Summary

We are seeking an experienced Senior IT Project Manager to lead and coordinate enterprise-level IT and business solution projects. This role involves managing complex infrastructure, cloud, and cybersecurity initiatives while working closely with executive stakeholders and cross-functional teams in a highly regulated environment.

Key Responsibilities

1. Project Leadership & Stakeholder Management (40%)

• Manage multiple IT and business solution projects with executive-level stakeholders
• Apply and enforce project management methodologies and standards
• Develop and oversee project plans including:
• Scope, schedule, cost, quality, risk, communication, and change management
• Create and execute detailed project work plans; revise as needed
• Review deliverables to ensure completeness, accuracy, and proper documentation
• Set and manage client expectations to drive high customer satisfaction
• Lead client meetings and communicate progress to leadership
• Drive strategic planning for federal and state-mandated initiatives
• Develop and implement project management policies

2. Enterprise Project Delivery (45%)

• Define and manage project scope, including change control processes
• Develop comprehensive project plans and execute delivery
• Establish timelines, milestones, and resource allocation
• Manage:
• Task sequencing, scheduling, and duration estimation
• Budgeting, cost estimation, and financial control
• Ensure quality assurance and compliance standards are met
• Lead team acquisition, onboarding, and development
• Prepare and present regular status reports to stakeholders
• Identify risks and implement mitigation strategies
• Oversee full project lifecycle including project closeout

3. Project Management Best Practices (10%)

• Promote PM best practices through training and mentoring
• Develop and maintain statewide PM methodology
• Collaborate with IT policy teams to implement governance standards

4. Additional Responsibilities

• Participate in senior leadership meetings
• Deliver presentations to internal and external stakeholders

Required Qualifications & Experience

• 7+ years managing infrastructure-focused IT projects:
• Server migrations
• End-of-life remediation
• Data center consolidation
• 5+ years of strong infrastructure domain knowledge
• 2+ years experience in:
• Cloud platforms (Azure / AWS)
• Microsoft 365 (Exchange migrations, cloud services)
• Disaster recovery planning in hybrid/cloud environments
• IT/Cybersecurity project management (risk, compliance, security)
• Working in large, regulated, matrixed organizations
• 5+ years experience with:
• Waterfall, Agile, and Hybrid methodologies
• MS Office Suite
• Project tools (Clarity EPPM preferred)

Preferred Qualifications

• PMP Certification (Highly Desired)
• Experience with government or public sector environments
• Strong leadership, communication, and stakeholder management skills

Job Title: Program Manager

Location: Columbus, OH 43215

Duration: 3 months

Description:

Diversified Systems is searching for a Program Manager who will have the responsibilities listed below.

Responsibilities:

• Manages and coordinates multiple IT and business solution projects whose primary stakeholders are agency executives and organizations responsible for service and product delivery (40%).
• Applies project management methodologies and enforces project standards.
• Directs the development and implementation of project planning documents (e.g., cost management plan, schedule management plan, scope management plan, quality management plan, risk management plan, communication plan, change management plan, implementation plan, procurement management plan, staffing plan).
• Creates and executes project work plans and revises them as needed to meet changing requirements.
• Reviews deliverables and ensures that project documents are complete, current, and archived appropriately.
• Sets and manages client expectations while continually seeking to increase customer satisfaction.
• Facilitates client meetings effectively and communicates relevant project information to leadership.
• Focuses on strategic planning of federal and state mandated projects.
• Develops and implements policies relating to project management.
• Manages enterprise projects for the Office of Information Technology (Client) (45%).
• Develops project scope (e.g., scope planning, definition, verification, and change control).
• Develops plans and executes projects.
• Defines project timelines from beginning to end.
• Outlines project phases and the staff assigned to complete work tasks.
• Manages activity definition, sequencing, duration estimating, schedule development, and schedule control.
• Develops resource plans and estimates costs.
• Develops budgets and controls costs.
• Ensures quality control.
• Oversees staff acquisition and team development.
• Prepares regular reports for senior management and stakeholders.
• Identifies risks and manages risk response control.
• Prepares all closeout activities when a project is completed.
• Promotes project management best practices across the state through project management training, certification, and project mentoring, and by developing guidelines (10%).
• Develops, maintains, and promotes the state's project management methodology.
• Works with Statewide IT Policy to write, implement, and monitor project management policies.
• Performs other related duties as required.
• Attends senior staff meetings and provides presentations to public and private groups.

Requirements:

• 7 years of demonstrated leadership in managing infrastructure-centric initiatives, including server migrations, end-of-life remediation, and data center consolidations.
• 5 years of infrastructure domain knowledge.
• 2 years of proficiency overseeing Azure or AWS deployments, facilitating cloud migrations, and directing Microsoft 365 service projects, including Exchange.
• 2 years of established capability managing disaster recovery efforts and related projects within hybrid and cloud environments.
• 2 years of specialized project management experience in IT/cybersecurity with an emphasis on information security, risk management, and regulatory compliance.
• 2 years of proven success working within large-scale, complex, matrixed, and highly regulated organizations governed by IT policies and standards.
• 5 years of advanced proficiency in Waterfall, Agile, and Hybrid project management methodologies.
• 5 years of extensive experience utilizing the MS Office suite; familiarity with the Broadcom Clarity EPPM tool is considered an asset.
• PMP certification is preferred.

*At Securian Financial the internal position title is Data Science Sr Analyst or Data Science Consultant. The title and salary will be determined based on experience and applied skills.*

Summary

As an Operational Support Data Scientist at Securian Financial, you will bridge advanced analytics and day-to-day business operations by designing, deploying, monitoring, and continuously improving AI-driven solutions that support enterprise processes.

This role focuses on supporting reliable, scalable, and explainable AI solutions that enhance operational efficiency, decision support, customer experience, and risk management across Digital, Marketing, Sales, and Servicing functions.

You will operate at the intersection of data science, MLOps, and the business - ensuring models are maintained, enhanced, monitored, and aligned with Securian's Enterprise Data Strategy Vision and Operating Principles.

Responsibilities include but are not limited to:

AI Solution Development & Deployment

• Work with business teams to enhance existing solutions to enhance and optimize existing AI/ML solutions.

• Deploy and manage solutions using cloud-native tools (e.g., AWS SageMaker).

Operational Model Support & Optimization

• Monitor model performance, data drift, and operational KPIs.

• Troubleshoot production issues and continuously enhance and optimize models for performance, stability, and cost efficiency.

• Establish measurement frameworks to quantify operational impact of deployed solutions.

Data Engineering & Analytical Execution

• Transform structured, semi-structured, and unstructured data into actionable features and insights.

• Perform exploratory analysis and visualization to identify operational improvement opportunities.

• Collaborate with engineering teams to productionize data solutions.

Stakeholder Engagement & Explainability

• Partner with cross-functional operational stakeholders to understand business workflows and translate them into AI-enabled solutions.

• Communicate complex AI methodologies and results clearly to technical and non-technical audiences.

• Ensure model transparency, explainability, fairness, and ethical AI application in alignment with enterprise governance standards.

Required Qualifications

• Demonstrated experience developing, deploying, or supporting production AI/ML models in cloud environments.

• Strong proficiency in Python and experience with tools such as AWS SageMaker and GitHub.

• Experience building operationalized data science solutions (not just prototypes).

• Strong understanding of statistical modeling, machine learning algorithms, and model validation techniques.

• Ability to clearly explain technical concepts, model outputs, and operational trade-offs to stakeholders.

• Strong ethical judgment with a commitment to responsible and unbiased AI development.

Preferred Qualifications

• 2+ years of hands-on experience in data science, applied AI, or machine learning.

• Experience supporting AI solutions in operational or production environments.

• Familiarity with MLOps practices, model governance frameworks, and automation tooling.

• Experience working in regulated industries (financial services preferred).

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

Sr. Financial Systems Analyst

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Financial Systems Analyst on our Finance team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Financial Systems Analyst, you will provide administrative
and functional maintenance and support for AMA's financial applications,
including Infor/Lawson, Oracle EPM (Hyperion), Blackline, Ironclad, Concur, and
other Finance-led systems. Focus on business process management, system
utilization, and ensuring data integrity across Finance. Liaise
with internal customers, functional areas and IT resources as well as external
vendors including hosting and SaaS providers.

RESPONSIBILITIES:

Financial Systems Management

• Provide functional support for month-end closing activities, monitor interfaces, troubleshoot user issues, meta-data maintenance, and financial systems operation.
• Perform requirement gathering, analysis, documentation, and coordination of system enhancements or configuration changes based on Finance business needs.
• Conduct testing and user acceptance for system changes.
• Identify system issues by understanding Finance business processes and develop solutions to resolve the issues.
• Collaborate with internal customers, functional areas, and IT resources to evaluate opportunities for system optimization.
• Participate in troubleshooting sessions for system issues, proposing business-side solutions and providing subject matter expertise.
• Maintain the security, confidentiality, and integrity of data on all AMA financial systems.

Documentation, Process, and Project Management

• Document and analyze business processes, system configuration, and user procedures.
• Support transition planning, system upgrades, and releases in conjunction with IT and vendors, providing business-side expertise and functional testing.
• Provide input on changes requests and assist in evaluating system impacts.
• Prepare training materials and support end users.
• Work on cross-departmental initiatives to streamline processes/workflows to improve efficiency of monthly financial closes.

Technical Collaboration

• Perform limited hands-on scripting, including simple SQL queries,
• Collaborate with IT teams for complex technical tasks, integrations, and technical troubleshooting.
• Work with system vendors and IT to support system upgrades, enhancements, and drive issue resolution.
• Document data flows between Finance systems and assist in defining requirements for integrations.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's Degree in Finance, Accounting, Information Systems,
   or a related field required.
2. 5+ years of experience working on finance business processes and
   a suite of financial applications including Infor/Lawson or similar ERP systems
   required.
3. In depth expertise with multiple financial system cycles including
   accounts receivable, accounts payable, general ledger and bank settlement
   processes.
4. Demonstrated ability to gather and document business
   requirements, assist with solution configuration / design, and coordinate user
   acceptance testing.
5. Strong collaboration skills with IT and vendors.
6. Working knowledge of both relational and multi-dimensional data
   modeling concepts and processes using Microsoft SQL.
7. Strong analytical and problem-solving skills, with the ability
   to understand complex financial definitions and information and grasp
   technology concepts.
8. Demonstrated experience supporting, configuring, and
   administering financial systems, ideally Oracle Lawson, Hyperion, Concur, or
   similar ERP platforms, including coordinating enhancements with IT and vendors.
9. Excellent written and oral communication skills to translate
   business needs into clear requirements for IT partners.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Job Title: Software Trainer (Hybrid)

Location: North Wilkesboro, NC (50% Travel Required)

Job Type: Full-time

About the Role:

We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality live virtual/in-person training sessions to dental practices using our proprietary software. This role is based in North Wilkesboro, NC and requires up to 50% travel to customer locations.

Key Responsibilities:

•Deliver live virtual or in person training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.)

•Customize training plans based on practice needs, user roles, and software configuration

•Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A

•Maintain a deep understanding of product functionality, updates, and best practices

•Assist with the development and updates to training materials, including manuals, video guides, and reference sheets

•Troubleshoot common user errors and guide users to solutions during sessions

•Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction

•Gather and relay customer feedback to help shape product enhancements and training improvements

Qualifications:

•3+ years of experience in dental practice operations, dental software training, or SaaS onboarding

•Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred)

•Strong in-person presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.)

•Ability and willingness to travel up to 50%

•Experience delivering software training

•High attention to detail and customer-centric mindset

•Tech-savvy with the ability to quickly learn new tools and features

Additional Qualifications:

•Experience working with remote or hybrid teams

•Instructional design or adult learning content development

•Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)

About this Position:

Job Title: Product/Program Lead

Primary objectives include:

• Ensuring successful adoption of the Worker Interface by county and human services staff.
• Preparing documentation and training materials to support education and adoption of the Worker Interface program staff and the pilot county and human services staff.
• Ensuring workflows reflect client's program policy, operational realities, and program directives.
• Incorporating human-centered design principles and family voice consistent with Whole Family Approach.
• Reducing implementation risk and ensuring the Worker Interface is fit for purpose through early stakeholder engagement and iterative feedback.

Deliverables:

Deliverable 1: Identify, engage, and build relationships:

• Aligning the local agencies to the project goals and objectives.
• Consistent and clear outreach and coordination with agency leadership and frontline staff.
• Lead the onboarding of pilot agencies to the project.
• Building and communicating clear plans, schedules, designs, success outcomes and readiness goals.
• Engaging directly and indirectly with the workers that will utilize the Worker Interface to facilitate confidence and success in the pilot.
• Establish norms and guidelines for pilot agency engagement and participation criteria.

Deliverable 2: Participate fully in the project team designing, building and deploying the Worker Interface.

• Participation requires adopting the internal meeting schedule, following established program procedures and leading local agency project meetings.
• Responsible for providing structured user feedback on potential development.

Deliverable 3: Drive the documentation and prioritization of the requirements for the Worker Interface by:

• Conducting interviews, workshops, and/or surveys with the local agencies participating in the pilot.
• Representing the needs and requirements of the workers in all internal project meetings and through consistent documentation.
• Building and facilitating clear communication channels and feedback loops between the local agencies and the project team.
• Adhering to human services program and policy directives, specifically around SNAP and the cash and food benefits programs.
• Building and documenting user stories, bugs, and issues to further define the requirements of the Worker Interface.
• Helping to identify, flag, resolve and document program-driven constraints, policy requirements, and compliance considerations.
• Identifying and documenting operational and program needs at the local agency level into actionable requirements and backlog enhancements.
• Incorporating User Experience Research conducted by UX teams into design recommendations and user stories.

Product or Program Lead:

• Expert in agile design and build principles.
• Able to operate in a hybrid framework, facilitating and engaging with internal teams and the local agency teams with ease.
• Can articulate and define future vision and strategy for the Worker Interface with confidence.

"No phone calls please."

"We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, citizenship or any protected status."