Information Technology For Development Jobs in Berkeley California

Job Title: Electric Transmission Project Manager

Duration: 06 Months

Location: Oakland, CA/ Hybrid

Pay Rate: $90-$107.24 /hr

Job Description:

Senior Project Manager position that requires mastery of the journey level Project Manager job duties. Under general direction, exercises judgment and discretion and is responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Project duration is generally multi-year, requires significant risk management, and may include formal partnering agreements with outside firms. Assignments will have high visibility, require extensive project management skills and often require specific discipline and areas of expertise.

Job Responsibilities

• Determines that project objectives are achievable.
• Provides guidance to engineering on producing complex risk and alternative analyses, studies and conceptual designs for presentation to project sponsor.
• Oversees and administrates EPC contracts in accordance with ESC
• Negotiates third party contracts, in support of other departments when appropriate.
• Develops and champions company-wide best practices.
• Arbitrates and resolves conflicts within the project.
• Mentors and provide guidance to less experienced project managers.
• Ability to solve problems and make good decisions.
• Able to manage many projects simultaneously and prioritize effectively.
• Able to work with both internal and external customers to meet their needs.

Qualifications

• Bachelor's degree from an accredited college or its equivalent in education and experience.
• 8 years of CLIENT (9 years outside) experience in project management, project controls, engineering, and/or construction.
• Electric transmission tower build experience, Substation ground up build experience, 10 plus years of project management in the utility field, SAP experience, Primavera P6 experience, and Unifier experience.
• Active PMI certified Project Management Professional (PMP).

Equal Employment Opportunity Statement

Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department

Other Employment Statements

Intelliswift participates in the E-Verify program.

Learn More

For information on Intelliswift Software, Inc., visit our website at

Senior Environmental Project Manager - CEQA

Location: San Francisco Bay Area (Hybrid)

Sequence has been exclusively retained to identify a Senior-level Environmental Project Manager for one of the nation's most respected, long-standing, multi-discipline environmental and planning consultancies supporting public- and private-sector clients throughout California and beyond.

Our client is a well-established firm with decades of history, a collaborative culture, and a deep bench of technical specialists. They are seeking a seasoned CEQA professional who can own projects end-to-end, lead teams, and serve as a trusted advisor to clients and agencies.

This is a true senior-level role – not a paper-pushing position. You'll be hands-on where it matters, but also entrusted with responsibility, judgment, and autonomy.

What This Role Looks Like

You'll work within a cross-disciplinary team of planners, biologists, air/noise specialists, and designers on a diverse portfolio of projects across California. The work spans CEQA/NEPA documentation and compliance, public infrastructure, utilities, parks and open space, residential and institutional development, and long-range planning efforts. Including working on efforts related to General Plans, Specific Plans and Park Master Plans.

This role blends technical excellence with project leadership:

• Leading and managing CEQA/NEPA documents from scoping through certification
• Independently drafting clear, defensible environmental analysis
• Managing scopes, schedules, budgets, and subconsultants
• Serving as a primary client contact and representing clients at meetings and hearings
• Coordinating with agencies and regulatory bodies
• Helping set the tone for quality, responsiveness, and accountability on projects

While some travel and occasional evening meetings are part of the work, the firm is intentional about sustainable workloads and flexibility, offering a hybrid schedule that supports both collaboration and balance.

Who Were Looking For

• Bachelor's degree in environmental studies, planning, or a related field (Master's a plus)
• Strong working knowledge of CEQA and NEPA
• Familiarity with California environmental laws and agencies (e.g., CEQA, NEPA, ESA/CESA, Clean Water Act; BAAQMD, CDFW, RWQCB, USACE, etc.)
• Prior experience managing public- and/or private-sector environmental projects
• Excellent technical writing and analytical skills
• Organized, detail-oriented, and comfortable managing multiple priorities
• Collaborative by nature, but confident working independently

Why This Opportunity Stands Out

• Stable, well-respected firm with a people-first culture
• Interesting, high-impact projects across California
• Hybrid work model with strong internal support
• Clear room for continued growth and leadership
• Competitive hourly compensation with overtime eligibility

This is an excellent opportunity to join an innovative and progressive organization. A place where a motivated self-starter interested in advancing their career would find a long-term home.

The position offers competitive compensation, bonuses, vehicle, and a very strong benefits package, including health/vision/dental insurance, holiday/vacation, performance bonuses, 401k with match, life insurance, disability insurance, wellness programs, etc. Progression and other profit opportunities would also be available.

The roles is ideally slated to be based in the Bay Area (East or South Bay) but could be flexibly structured throughout Northern California. It's structured with a Hybrid work schedule, home based with occasional travel to client locations. The organization would be open to helping assist with relocating of a capable professional into the area from another region of California (essentially anything of reason can be structured for the right individual).

Apply here, through our corporate website at: , or submit to:

Sequence Staffing

2008 Opportunity Drive, Suite 140

Roseville, CA 95678

Phone: 916-782-6900

Email:

"Sequence: Where a handshake still means everything."

Lead Actuarial Analyst

Are you eager to make a real difference through data and innovation while enjoying flexibility that supports how you work best?

Make an impact at the center of California's workers' compensation system while benefiting from a hybrid schedule that allows you to work remotely 60% of the time. At the WCIRB, we offer the best of both worlds: the freedom to do deep analytical work from home most days, paired with purposeful onsite collaboration (40%) at our modern San Francisco headquarters. It's a structure designed to support focus, autonomy and long‐term professional growth.

Our actuarial and research teams work on a wide range of workers' compensation projects, from medical cost trend analysis and classification research that support advisory pure premium rate changes to innovative studies uncovering emerging drivers of system costs. Recent work has explored topics such as employee tenure, long COVID and the effectiveness of experience rating in promoting workplace safety. Our culture is collaborative and mission‐driven and our benefits are designed to support both wellbeing and career development. Employees also enjoy robust retirement offerings, including both a 401(k) and a pension plan.

The Workers' Compensation Insurance Rating Bureau of California (WCIRB) is California's trusted, objective provider of actuarially based information and research, advisory pure premium rates, and educational services integral to a healthy workers' compensation system. We are a private, nonprofit association representing more than 400 member companies, funded entirely by membership fees and assessment. We employ approximately 175 people, with our headquarters located in downtown San Francisco.

About the Role

We are seeking an experienced Lead Actuarial Analyst who is energized by complex analytical challenges, cross‐functional collaboration and the chance to influence methodologies used statewide. This role is central to the WCIRB's actuarial functions and offers meaningful opportunities for independence, visibility and professional development.

Responsibilities

• Leads the analysis and evaluation of statistical data pertaining to pure premium rates; identifies trends or cost drivers; prepares materials for committees or rate filings to evaluate impact of various cost drivers on pure premium rates.
• Leads actuarial analyses of aggregate data and ratemaking methodologies; recommends adjustments to actuarial ratemaking methodologies to the Vice President, Actuary and Chief Actuary; periodically validates appropriateness of methodologies.
• Provides key deliverables and correspondence with WCIRB members and other customers, such as the insurance department and governmental agencies, on complex data and other technical issues, with minimal or no supervision.
• Represents the Actuarial department and provides subject matter expertise on actuarial data and data collection processes to representatives of other units of the WCIRB on various cross‐functional projects and issues.
• Prepares, reviews, and analyzes various studies of aggregate and classification experience for rate filings and other reports produced by Actuarial Services including those presented to WCIRB Committees and Working Groups.
• Leads the Actuarial team's efforts in collaboration with the IT department on the development and changes to applications used by the Actuarial team and customers to submit, retrieve, and/or analyze data.
• Supervises the development and maintenance of data products and oversees the fulfillment of data requirements pursuant to statutory and regulatory mandates.
• Performs peer reviews of analysts' work.
• Supervises actuarial analysts in various aspects of analyses; oversees progress of projects and guides projects to completion in an accurate and timely manner.

Qualifications

• Educational background (Bachelor's degree or above) in a technical field such as mathematics, actuarial science, applied statistics, or economics.
• Five years of experience as an actuarial analyst in a property/casualty insurance company, rating organization, consulting firm, or a state insurance department.

Required Skills

• Very strong professional communication skills, both verbally and in writing.
• Strong listening and interpersonal skills.
• A high level of ability in the utilization of mathematical techniques for the analysis of statistical information.
• The ability to develop a complete theoretical framework with precisely defined relationships, as necessary in special studies or rate revisions.
• Very strong proficiency in the following three areas with six years' experience preferred: mathematics, applied statistics, and programming (in a language such as VBA, SQL, R, or Python).
• Proficiency in Microsoft Office Suite.
• Associate of the Casualty Actuarial Society (CAS) or at least six CAS exams with extensive related experience.

Benefits

Our employees enjoy a state‐of‐the‐art, energy‐efficient, open work environment that nurtures collaboration and creativity. We go the extra mile to keep our employees happy and healthy and are proud to be recognized as a Plan Sponsor of the Year finalist for our commitment to retirement readiness through strong 401(k) and pension offerings. Some of our perks include:

• Hybrid work environment (40% onsite / 60% remote)
• Medical, dental, and vision benefits
• Commuter benefits
• Competitive PTO program
• 401(k) and pension plan
• Annual incentive plan
• Ten paid company holidays
• Social activities
• Community volunteer involvement

The WCIRB supports actuarial credentialing through paid study time, full coverage of exam fees and materials, and base salary increases for each exam passed.

Equal Opportunity Statement

WCIRB is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. The successful candidate will reside in California and will work from our headquarters in San Francisco at least 40% of the time. We are not able to pay for relocation costs or to sponsor or take over sponsorship of an employment visa at this time.

Founding Account Executive | YC-Backed AI Startup | San Francisco

HUG are partnering with a YC-backed startup in San Francisco hiring a Founding Account Executive.

This is not a traditional AE role. This is a genuine build opportunity.

The Company

This team is building a product focused on helping commercial teams operate more effectively in modern B2B environments. The platform sits across workflow, decision-making, and revenue execution, designed for fast-moving, high-growth organisations. Early traction, strong customer adoption, and a rapidly expanding pipeline.

The Role

This is a true founding seat.

You’re not inheriting a playbook, you’re helping build it.

You’ll own:

• Full customer lifecycle (Discovery → Close → Expansion)
• Strategic customer conversations
• Adoption & value creation
• Feedback loops into product & GTM strategy
• Playbook & process development
• Part sales
• Part commercial strategist.
• Part builder.

Team & Environment

• Highly collaborative, high-calibre founding team
• Low ego, high standards
• Fast decisions, minimal bureaucracy
• Strong product & customer focus
• High ownership culture

This environment suits individuals who enjoy autonomy, pace, and building alongside founders.

Compensation

$150k- $330k (50/50 Base + OTE) + equity

Transparent, performance-driven framework.

Logistics

• San Francisco (in-person)
• Process: Intro → Practical Exercise → Team Discussion → Paid Trial
• Early revenue.
• Clear growth trajectory.
• Significant upside tied to impact.
• Built before? If you’ve worked in an early-stage B2B SaaS or AI startup and like high-ownership environments, let’s talk.

BackOps is redefining how modern operations teams run their businesses.

We are experiencing monumental growth, expanding into new enterprise verticals, and building several major capabilities that have not yet been publicly announced. This is one of the most exciting moments in our company’s history and we are looking for a Senior Account Executive who wants to help shape what comes next.

If you are a high-agency, quota-crushing enterprise seller who wants to sell something truly differentiated, this role is for you.

The Role:

As a Senior Account Executive, you will own the full sales cycle for large and strategic accounts. You will work directly with the founders and executive team to shape GTM strategy, refine positioning, and close high-value deals.

You will be selling into operations, supply chain, customer service, IT, and C-suite stakeholders at complex organizations. This is not a transactional sales role. This is consultative, strategic selling with real business impact.

What You'll Do:

• Own full-cycle sales from prospecting to close
• Drive outbound and inbound pipeline development
• Close mid-market and enterprise deals
• Sell to Directors, VPs, and C-level executives
• Navigate multi-threaded enterprise buying processes
• Lead discovery around operational inefficiencies and automation opportunities
• Partner with Solutions and Engineering during technical validation
• Negotiate MSAs and commercial terms
• Accurately forecast and manage pipeline
• Contribute to messaging, positioning, and vertical expansion strategy

What We're Looking For

• 5–10+ years of B2B SaaS sales experience
• Proven track record of exceeding quota (enterprise preferred)
• Experience selling into operations, supply chain, logistics, or complex workflow environments is a strong plus
• Comfortable selling six-figure+ ACV deals
• Strong executive presence and ability to command a room
• High ownership mentality, you run toward ambiguity, not away from it
• Exceptional discovery and consultative selling skills
• Experience negotiating complex contracts

Why Join Now?

• Monumental growth trajectory
• Several major product expansions launching soon
• Direct access to founders and leadership
• Real influence on go-to-market strategy
• Clear path to leadership
• Competitive base + variable + accelerators

One of our well-funded, series C startups in the AI deployment and inference space is looking to hire an Account Executive.

Key Qualifications:

• 5+ years enterprise sales experience
• Priority given to early sales hires from successful/growing startups who cold called and built their pipelines from scratch
• Work closely with customers to understand their needs and pain points. Synthesize learnings into effective messaging that can be used across sales & marketing

About Us:

Greylock is an early-stage investor in hundreds of remarkable companies including Airbnb, LinkedIn, Dropbox, Workday, Cloudera, Facebook, Instagram, Roblox, Coinbase, Palo Alto Networks, among others. More can be found about us here: We Work:

We are full-time, salaried employees of Greylock and provide candidate referrals/introductions to our active investments. We will contact anyone who looks like a potential match--requesting to schedule a call with you immediately.

Due to the selective nature of this service and the volume of applicants we typically receive from our job postings, a follow-up email will not be sent until a match is identified with one of our investments.

Please note: We are not recruiting for any roles within Greylock at this time. This job posting is for direct employment with a startup in our portfolio.

Summary:

We recently investments in a team that has the desire to build AI agents for compliance teams. Our ideal candidate will be able to work directly with founding teams to build sales pipeline and close mid-market to enterprise-level deals and develop the go-to-market motion.

About Us

We’re ClosedWon Talent, a sales & go-to-market recruiting agency that specializes in working with fast-growing startups. If you're exploring your next move, we might have just the opportunity for you...including this one!

About The Company

We're helping a Seed-stage developer productivity startup hire their first two Founding Account Executives in San Francisco.

They’re building a platform for engineering leaders that goes beyond dashboards and vanity metrics. It analyzes real workflow data across the development stack and surfaces clear, actionable guidance on how teams can ship faster, reduce friction, and improve outcomes. This is sold as expertise and insight, not just another tool.

The Role

• Title: Founding Account Executive
• Report to: Founder
• Location: Hybrid in SF
• Comp: $100K–$150K salary, $200-300k OTE, plus equity

You’ll own full-cycle new business:

• Generate your own pipeline
• Work inbound leads
• Run discovery with engineering leaders
• Close mid-market and enterprise deals
• Help define how sales gets done

ACV ranges:

• $15K–$40K typical mid-market
• $50K+ enterprise entry point (with expansion upside later)

You’ll get a mix of faster-moving cycles and more strategic, multi-stakeholder deals.

Who They’re Looking For

Must-haves:

• Proven ability to generate pipeline in a scrappy environment
• Comfortable selling to technical buyers, especially engineering leaders
• Operates well with low process and high ambiguity
• High ownership mentality. Willing to do the unglamorous work

Nice-to-haves:

• Experience selling into engineering orgs or dev-adjacent tools
• Some technical or analytical exposure
• Evidence of fast progression or internal promotion
• Creative GTM experience: events, conferences, network selling, scrappy outbound motions

Channel Account Manager (Spanish Fluency)

Hybrid (3 days onsite, 2 days remote) – Brisbane, CA

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

About the job:

Odoo is hiring Channel Account Managers to support and grow our network of implementation partners. In this role, you’ll work closely with partners to help them sell, implement, and support Odoo’s suite of business applications as part of their service offerings.

You’ll serve as a trusted advisor, helping partners improve their sales performance, manage client projects, and scale their Odoo practice. The first two to three months are fully on-site and focused on in-depth training to get you up to speed on the product, partner model, and go-to-market strategy. We’re looking for someone collaborative, business-savvy, and resourceful.

Responsibilities:

• Train partners in effective Odoo software sales and implementation strategies
• Coach partners to enhance sales processes and performance
• Foster continuous learning and skill development among partners
• Maintain strong relationships with sophisticated partners for ongoing success
• Identify opportunities for upselling, cross-selling, and expanding partnerships
• Collaborate with partners to customize implementation packages for end customers
• Negotiate software requirements and agreements to meet partner and customer needs
• Implement cross-functional processes for operational efficiency
• Streamline communication and collaboration among partners, internal teams, and customers
• Identify opportunities for process optimization and automation
• Collaborate with executives to understand customer needs and position Odoo software as a competitive advantage
• Contribute to customer-centric strategy development

Must-Have:

• Bachelor's Degree or an equivalent combination of education and experience
• Fluency in English and Spanish (professional or native/bilingual: reading, writing, and speaking)
• Passion for software products
• 1-2 years experience in sales
• Able to work in a rapidly evolving field
• Excellent communication skills

Nice to Have:

• Experience with ERP
• Experience in a SaaS company
• Available immediately
• Additional languages, Portuguese preferred

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

The Company

A rapidly growing data consultancy founded in 2023 by a former venture-backed biotech VC data/technology leadership team in San Francisco. The firm has already delivered 20+ engagements across tech, healthcare/biotech, finance, energy, real estate, and startups - building complex data platforms, products, and AI-driven systems.

The Role

A hands-on, senior individual contributor role for engineers who still love coding. You’ll work in small teams (often 1–3 engineers) to design and build production-grade data platforms, pipelines, and products across industries.

What You’ll Work On

• High-impact, fixed-scope builds (e.g., enterprise data marts, complex migrations)
• End-to-end data platform deployments (ETL, warehouses, BI across AWS/Azure/GCP)
• Partnering with startups to build data-intensive products from 0 → 1

What We’re Looking For

Hands-on builder

• Actively writing production code today
• Not removed into management or purely architectural roles

Infrastructure ownership

• Personally deployed and operated production systems
• Cloud, CI/CD, scaling, monitoring, reliability

End-to-end ownership

• Taken products from idea → launch → ongoing operation
• Comfortable operating autonomously with stakeholders

True seniority (well beyond 5 years)

• Targeting engineers with meaningful depth and ownership
• Strong preference for backgrounds in smaller, high-ownership environments
• Experience wearing multiple hats (application + infrastructure + deployment)

Why Join

• High autonomy and real technical ownership
• Variety of industries and problems
• Small, elite engineering team
• Opportunity to shape a fast-scaling consultancy

Location: San Francisco (5 days a week on-site)

Salary: $190k-$250k + 10-20% bonus + equity + sign on bonus

Benefits: Full Health, Vision, Dental, Life Insurance, Commuter Benefits, Unlimited Time off, 401k matched.

Title: VP, Customer Experience & Success

Location: USA (Bay Area preferred)

Reports to: President

Team Size: 50+ (CS, Professional Services, Support, CS Ops)

Company: Milestone Inc.

About Milestone:

Milestone Inc. is a leading Digital Experience Software and Services company focused on AI-first discovery, personalization, and conversion across all digital touchpoints. Our platform enables brands to be visible in search engines and AI answer engines through structured data, entity intelligence, and AI-driven orchestration.

We serve complex, multi-location enterprises across hospitality, banking/financial services, and MarTech-driven organizations, operating a hybrid SaaS + Services business model at scale.

VP - CS Role Overview:

Milestone is seeking a strategic, revenue-oriented VP of Customer Experience & Success to own retention, expansion, partnerships, and customer outcomes across a global customer base.

This is a revenue-adjacent executive role, accountable for GRR, NRR, churn reduction, expansion ARR, payback period, and customer lifetime value—not just customer satisfaction.

The VP - CS will design and operate a modern, AI-powered Customer Success engine, spanning onboarding through expansion, while leading distributed teams across the US, India, Canada, and Mexico.

Problems We Are Looking to Solve:

The VP - CS will be entrusted with solving systemic, enterprise-level challenges including:

• Lifecycle execution challenges across onboarding, adoption, renewal, and expansion
• Limited predictability in churn risk, renewals, and expansion forecasting
• Scalability and repeatability in CS playbooks
• Fragmentation across SaaS + Services delivery models
• Underutilization of AI and automation in CS workflows
• Weak executive-level customer relationships in complex verticals

Key Responsibilities:

1. Strategic Customer Success & Revenue Ownership

• Own and improve GRR, NRR, churn, expansion ARR, CLV, and cohort health
• Operate and forecast a multi-million-dollar global book of business
• Design and run end-to-end scalable and repeatable lifecycle playbooks:
• Onboarding → Adoption → Value Realization → Renewal → Expansion
• Establish a rigorous operating cadence:
• QBRs, executive reviews, health scoring, churn risk models, expansion pipelines
• Directly align CS outcomes with Company OKRs and board-level metrics
• Own the creation of systematic, built-in expansion engines so that customers adopting the Milestone product stack have defined, automatic ARR growth year over year.

2. Global Leadership & Operating Rigor

• Lead and scale 60+ global team members across CS, PS, Support, and CS Ops
• Implement clear playbooks, SLAs, escalation models, and governance
• Drive tight cross-functional alignment with Sales, Product, Marketing, Engineering, and Delivery
• Lead change management for:
• New processes
• Pricing & packaging shifts
• AI-enabled workflows and tooling

3. MarTech, Hospitality & Banking Domain Leadership

• Bring deep expertise in MarTech ecosystems:
• CDPs, CRMs, personalization, attribution, ABM, campaign orchestration
• Demonstrate direct experience serving hospitality and banking / financial services clients:
• Translate platform capabilities into vertical-specific business outcomes
• Act as an executive partner to CMOs, CDOs, Heads of Digital & Loyalty

4. AI, Automation & CS Technology Leadership

• Deploy AI-driven Customer Success capabilities, including:
• Predictive health scoring
• Churn and risk signals
• Automated play triggers & next-best-action systems
• Renewal and expansion forecasting
• Drive automation across the CS stack:
• CRM, ticketing, in-app guidance, chatbots, knowledge bases
• Improve:
• Time-to-value
• CS productivity
• Margin and scalability
• Continuously evaluate and optimize AI tools across CS and MarTech ecosystems

5. Hybrid SaaS + Services Model Excellence

• Operate seamlessly across:
• Recurring SaaS (land-and-expand, usage-driven models)
• Services (projects, retainers, SOWs, campaigns)
• Define clear value, scope, and success metrics for blended offerings
• Partner with CS Ops / Rev Ops to standardize:
• Handoffs
• Capacity planning
• Margin and profitability tracking
• Replace hero-driven delivery with repeatable, scalable execution models

6. Executive, Entrepreneurial & Culture Leadership

• Bring an entrepreneurial mindset suited for ambiguity and scale
• Build a strong CS leadership bench in the Bay Area while leveraging global teams
• Demonstrate executive presence through:
• Board-level storytelling
• Strategic customer engagement
• Partner and ecosystem leadership
• Serve as a culture carrier, reinforcing:
• Ownership over activity
• Accountability over intent
• Customer obsession over internal comfort

Ideal Candidate Profile:

We are seeking a strategic, data-driven, and execution-focused CS leader who:

• Thinks in outcomes, revenue, and systems, not just relationships
• Operates comfortably with C-suite buyers in complex enterprises
• Understands SaaS economics and services margin deeply
• Can design scalable operating models and still drive execution
• Is equally credible with boards, customers, and frontline teams
• Strong learning mindset

Required Experience & Qualifications:

• 15–20+ years in SaaS, MarTech platforms, agencies, or high-growth B2B environments
• Proven VP or Sr Director experience owning retention and expansion outcomes
• Previous high growth/startup experience is must have
• Strong command of CS economics:
• GRR, NRR, churn, expansion, payback period, cohort health
• Deep exposure to hospitality and/or banking verticals
• Global leadership experience across multi-time-zone teams
• Bay Area presence preferred

Key Focus Areas (2026 Lens):

• Revenue retention and expansion predictability
• Lifecycle playbook standardization at scale
• AI-powered CS workflows and automation
• Executive-level customer partnerships
• Margin improvement across SaaS + Services
• Establishing and Growing Partnership /Agency Programs

KPI & Metrics Ownership:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Churn Rate (Logo & Revenue)
• Expansion ARR
• Customer Lifetime Value (CLV)
• Time-to-Value
• Renewal Forecast Accuracy
• CS Productivity & Margin
• Customer Sentiment (NPS / CSAT)
• AI Automation Adoption & Efficiency Gains

What Success Looks Like (First 12–18 Months):

• Measurable improvement in GRR, NRR, and churn reduction
• Globally adopted lifecycle playbooks
• Predictable renewal and expansion forecasting
• AI-driven CS workflows delivering efficiency gains
• Strong executive relationships across top accounts
• A scalable, high-performing global CS leadership team

Why Milestone:

• Founder-led, award-winning, AI-first platform
• Deep focus on GEO, AI visibility, and customer outcomes
• Opportunity to shape Customer Success as a true growth engine
• Certified Great Place to Work