Information Technology For Development Jobs in Berkeley California

Caddie is hiring on behalf of a fast-growing, mission-driven marketplace company.

This company exists to lift as many people up the socioeconomic ladder as possible. They dramatically improve lives by enabling professionals to turn extra time and ambition into career growth and financial opportunity. They achieve this through an app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

About the Company:

Our client is a fast-growing Series C marketplace and a leader in the Long Term Care vertical, with expansion underway into additional verticals including Dental Offices and Schools.

They are a YC Top Company with a global, remote team of 700+ employees. The company has been profitable since 2022 and fills millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work through the platform each year.

They are looking for top talent to help continue scaling and serving more professionals and workplaces nationwide.

Salary Range

$80,000 - $120,000 USD per year

About the Role

Our client is transforming the talent marketplace by connecting workplaces with the professionals they need, when they need them.

Their Sales team is growing quickly and doing meaningful, high-impact work in a fast-paced, performance-driven environment.

As a Territory Account Executive, you’ll act as the “Sales CEO” of your territory: prospecting, closing, and expanding facility partners through in-person selling, while owning revenue growth in your assigned market(s).

They are hiring for two types of Territory Account Executive roles:

• Local Territory AE (In-Market)

Eligible if you live in one of the company’s core priority metros (listed below)

Field time: 3–4 days each week

Territory: one core metro — your local area

Core Priority Metros:

Pacific:

San Francisco Bay Area, CA

Los Angeles - Long Beach - Anaheim, CA

Portland - Vancouver - Hillsboro, OR-WA

Central:

St Louis, MO-IL

Chicago - Naperville - Elgin, IL-IN-WI

Cleveland - Elyria, OH

Cincinnati, OH-KY-IN

Eastern:

Atlanta - Sandy Springs - Alpharetta, GA

Newark - Jersey City, NJ

New York, NY

Nashville - Davidson - Murfreesboro - Franklin, TN

Philadelphia - Camden - Wilmington, PA-NJ-DE-MD

Baltimore - Washington, DC-VA-MD-WV

Pittsburgh, PA

• GTM Territory AE (US-Based, ~50% Travel)

Eligible if you live anywhere in the US

Field time: ~50% travel; 1–2 week blitzes at a time (requiring overnight stays)

Territory: cluster of smaller metros, often within the same region

In both cases, you will be the face of the company in your markets, spending significant time in the field meeting with and winning over decision makers at long term care facilities. This is an opportunity to own markets from the ground up. Whether you’re early in your career and eager to build quickly, or an experienced seller/operator ready to lead territory strategy and execution, this role offers significant ownership and growth potential.

What You’ll Do

• Prospect, pitch, and close new healthcare facility partners through field sales and local business development
• Manage and grow relationships with existing customers to deepen engagement
• Conduct in-person meetings, demos, and site visits across your territory
• Develop a deep understanding of your local healthcare landscape and competitors
• Partner with internal teams to deliver an excellent customer experience
• Maintain clear pipeline and activity tracking in CRM (B2B Sales Environment)
• Spend 4 days per week in the field meeting with customers and prospects

Who You Are

• As mentioned above, the team is growing rapidly and hiring both early-career and experienced professionals across most markets. Below outlines what they’re looking for in both profiles.
• Early Career Path
• 0–2 years of experience in sales, account management, customer-facing roles, or B2B field sales
• Fast learner who thrives in dynamic environments and wants to build a strong commercial foundation
• Motivated by fieldwork and relationship building
• Eager to grow into territory ownership and leadership as markets scale
• Experienced Path
• 3–5+ years of experience as territory manager, outside sales rep, business development, or account manager (healthcare or marketplace experience a plus)
• Skilled at managing a full book of business — prospecting, closing, and expanding existing accounts
• Data-driven and strategic, able to shape territory plans and mentor newer teammates
• Comfortable owning results end to end with minimal oversight

What You Bring (All Candidates)

• Strong communication and relationship-building skills across clinical and business audiences
• Curiosity, persistence, and a bias for action
• Organization and autonomy in managing your own schedule and pipeline
• A reliable vehicle, valid driver’s license, and ability to travel (either locally or overnight, depending on whether you're applying for the Local Territory AE or GTM Territory AE role)

What They Offer

• Competitive base salary + uncapped commission
• Insurance benefits and 401k options
• Unlimited PTO and flexible holidays
• Mileage reimbursement or travel stipend for field work
• Remote flexibility when not in the field
• Clear growth path into Territory Manager, Senior Account Executive, or Sales Management roles

SENIOR ACCOUNT EXECUTIVE – Retail and Hospitality (NorCal)

WHO WE ARE

Apex Systems is a leading global technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our team's well-being and recognize the importance of building strong relationships. That's why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team.

Join us for career advancement, innovative solutions, and a supportive environment focused on your success.

JOB DESCRIPTION

As a Senior Account Executive, you are a seasoned sales leader who drives strategic growth, cultivates high-impact client relationships, and accelerates talent development across the market. You consistently deliver top-tier sales performance while mentoring emerging leaders and shaping Apex’s culture. You are a trusted advisor to the District Leader, a key contributor to market strategy, and a catalyst for long-term success.

Strategic Sales Leadership & Client Partnership

• Own and exceed advanced spread goals through strategic account planning, high-level negotiations, and long-term client engagement.
• Lead executive-level client relationships, ensuring deep account penetration and multi-line expansion.
• Serve as a model of consultative selling, influencing client strategy and positioning Apex as a premier partner.

Talent Acceleration & Leadership Development

• Champion the growth of Account Managers and Account Executives by leading advanced training sessions, coaching engagements, and performance reviews.
• Design and deliver strategic enablement programs, including advanced sales workshops and leadership roundtables.
• Partner with leadership to identify high-potential talent and guide succession planning across the market.

Market Strategy & Operational Excellence

• Collaborate with the District Leader on market strategy, forecasting, and operational planning.
• Lead key initiatives such as territory optimization, client segmentation, and competitive analysis.
• Step in as acting market leader when needed, managing team operations and driving alignment across functions.

Culture Stewardship & Organizational Impact

• Shape and reinforce Apex’s leadership culture through team building, recognition programs, and values-driven engagement.
• Influence hiring decisions by partnering with Internal Talent Team to assess and onboard top-tier talent.
• Serve as a cultural ambassador, modeling integrity, accountability, and collaboration.

JOB REQUIREMENTS

• Bachelor’s Degree in Business, Communications, or related field; advanced coursework or certifications in sales, leadership, or business strategy preferred.
• 5+ years of professional sales experience, with demonstrated success in mentoring and leadership.
• Strategic Driver: Demonstrates the ability to align sales execution with long‑term market strategy and broader business objectives.
• Talent Multiplier: Elevates team performance through intentional coaching, constructive feedback, and development of others.
• Culture Architect: Builds and sustains a high‑performance, inclusive, and values‑driven team environment.
• Trusted Advisor: Serves as a reliable partner to leadership, stepping in to lead critical initiatives when needed.
• Hybrid with 2 days in-office

OUR COMPREHENSIVE BENEFITS

• Competitive Salary, attainable first year total earnings for this role should be $105-145K
• Health, Dental and Vision Insurance
• Health Savings Accounts (HSA) with Employer Contribution
• Flexible Spending Accounts
• Long and Short-Term Disability
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program
• Paid Parental Leave
• Wellness Incentives
• Vacation and Holiday Pay
• 401(k) Retirement Plan with Employer Match
• Employee Stock Purchase
• Training and Advancement opportunities
• Tuition Reimbursement
• Birthdays Off
• Philanthropic Opportunities
• Referral Program
• Partial Gym Membership Paid
• Team Building Events
• Discount Programs

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact

Job Description:

We are seeking a dynamic and results-driven "Global Account Manager" to lead our international client acquisition and relationship management efforts. In this role, you will be responsible for developing and executing sales strategies, driving project implementation, and achieving sales targets. Your expertise will be crucial in leading end-to-end business negotiations, finalizing contracts, and designing innovative product promotion strategies to expand our global footprint.

Key responsibilities include:

1.Client Acquisition and Management: Identify and pursue new business opportunities, while nurturing and expanding relationships with existing clients.

2.Sales Strategy Development: Craft and implement effective sales strategies tailored to diverse international markets.

3.Project Execution: Oversee the successful implementation of projects, ensuring alignment with client expectations and business objectives.

4.Market Analysis: Conduct in-depth analysis of international market trends to identify growth opportunities and propose product enhancements.

5.Business Growth: Collaborate with cross-functional teams to accelerate business growth and drive revenue.

What You'll Gain:

1.Premier Growth Platform: Be at the forefront of the AGI revolution with deep integration into a network of over 1,000 global AI founders and developers.

2.Global Exposure: Participate in overseas market expansion initiatives and play a pivotal role in the worldwide adoption of AGI technologies.

3.Talent Ecosystem: Join a high-density talent ecosystem, collaborating with elite peers from top universities and institutions in a forward-thinking organization shaping the future of AGI. 4.Professional Development: Enhance your skills and career trajectory in a fast-paced, innovative environment.

Requirements:

1.Experience: 1-5 years of experience with a strong sales acumen; prior experience in a sales role is highly preferred.

2.Language Skills: Fluent in English with exceptional communication skills; proficiency in additional languages is a plus.

3.Industry Knowledge: Solid understanding of the internet, media, or entertainment industries; existing key account resources or networks are highly desirable.

4.Personal Attributes:

- Intense drive and self-motivation.

-Results oriented mindset with a proven track record of success.

- Passion for AI and a strong ownership mentality.

- Ability to thrive in a fast-paced, dynamic environment.

Important Note: This role requires in-office presence at our San Francisco office at least 4 days a week.

About us

TestBox was founded with a bold mission: to fundamentally transform how software is bought and sold.

Today, most enterprise software is still sold through static demos and slide decks. TestBox replaces that with real, interactive product experiences powered by synthetic data, intelligent orchestration, and our proprietary product graph. Instead of imagining how software might work, buyers can actually test it in realistic environments before they buy.

We’ve raised $27M in funding to date, with Airtree leading our Series A and participation from Skip Capital, Glitch Capital, K8, and SignalFire. This funding allows us to accelerate our vision of building the infrastructure that powers modern software transactions

To share more about the vision for TestBox and the product direction ahead, our CEO recently announced the Series A and several new product developments.

Watch the announcement here.

At TestBox, we’re not just improving demos. We’re creating the next generation platform for how software is evaluated, purchased, and implemented, enabling teams to move from first interaction to successful onboarding faster and with greater trust.

We’re a fast-growing startup built by a team that values experimentation, velocity, and customer impact, and we’re just getting started.

Who we are looking for

We’re looking for a true enterprise hunter with 4–8 years of B2B SaaS closing experience who has built meaningful outbound pipelines and closed $100k+ ACV deals. You’re comfortable multi-threading into complex organisations, running deep discovery that uncovers real business impact, and selling to both technical and commercial stakeholders. You thrive in early-stage environments, don’t need a finished playbook, and want real ownership in shaping how a company scales.

You have

• 3+ years closing B2B SaaS deals
• Closed multiple $100k+ ACV enterprise contracts
• Built meaningful outbound pipeline yourself
• Sold to a VP of Sales, a CISO and a CFO in the same deal
• Experience quantifying business impact, not just running demos
• Comfortability operating without a finished playbook

Strong preference for:

• Series A–C startup experience
• DevTools, data, infrastructure or technically complex products

You will

You will own an enterprise outbound from zero.

That means:

• Identifying and mapping target accounts
• Multi-threading into complex buying committees
• Running deep discovery that uncovers real operational and financial pain
• Partnering with technical teams to build credible ROI narratives
• Closing 6-figure ACV enterprise deals
• Documenting what works so we can scale it

You will work directly with the CEO. Your fingerprints will be on the sales motion.

What success looks like

In the first 90 days, you will ramp up quickly by developing a deep understanding of the TestBox product, our ideal customer profile and the problems we solve for enterprise buyers. You’ll begin generating your own outbound meetings, multi-threading into target accounts and building early-stage pipelines with clear commercial potential.

By 12 months, you will have closed multiple 6-figure enterprise deals and created a predictable outbound contribution to the pipeline. You’ll have helped define and document a repeatable enterprise sales motion, setting the standard for future sales hires and playing a key role in scaling the company’s revenue by 3x.

The benefits

• Generous equity package for meaningful ownership.
• Prioritization of your professional growth, with dedicated career development support.
• Flexible, unlimited PTO with a minimum expectation for recharge.
• Mental Health benefits.
• Fitness allowances.
• Learning allowances.
• Remote and office setup allowances to ensure productive and comfortable working environments.

We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Channel Account Manager (Spanish Fluency)

Hybrid (3 days onsite, 2 days remote) – Brisbane, CA

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

About the job:

Odoo is hiring Channel Account Managers to support and grow our network of implementation partners. In this role, you’ll work closely with partners to help them sell, implement, and support Odoo’s suite of business applications as part of their service offerings.

You’ll serve as a trusted advisor, helping partners improve their sales performance, manage client projects, and scale their Odoo practice. The first two to three months are fully on-site and focused on in-depth training to get you up to speed on the product, partner model, and go-to-market strategy. We’re looking for someone collaborative, business-savvy, and resourceful.

Responsibilities:

• Train partners in effective Odoo software sales and implementation strategies
• Coach partners to enhance sales processes and performance
• Foster continuous learning and skill development among partners
• Maintain strong relationships with sophisticated partners for ongoing success
• Identify opportunities for upselling, cross-selling, and expanding partnerships
• Collaborate with partners to customize implementation packages for end customers
• Negotiate software requirements and agreements to meet partner and customer needs
• Implement cross-functional processes for operational efficiency
• Streamline communication and collaboration among partners, internal teams, and customers
• Identify opportunities for process optimization and automation
• Collaborate with executives to understand customer needs and position Odoo software as a competitive advantage
• Contribute to customer-centric strategy development

Must-Have:

• Bachelor's Degree or an equivalent combination of education and experience
• Fluency in English and Spanish (professional or native/bilingual: reading, writing, and speaking)
• Passion for software products
• 1-2 years experience in sales
• Able to work in a rapidly evolving field
• Excellent communication skills

Nice to Have:

• Experience with ERP
• Experience in a SaaS company
• Available immediately
• Additional languages, Portuguese preferred

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Job Summary

The Director of Revenue Management directs all UCSF Health revenue integrity strategy and initiatives across hospital and professional billing environments. The Director oversees the Revenue Integrity (RI) team and has enterprise responsibility for Charge Description Master (CDM) governance, pricing, accurate and compliant charge capture, documentation alignment, revenue monitoring, and proactive identification and mitigation of denial risk.

Responsibilities include the structure and maintenance of the CDM and professional fee schedules; development, implementation, and oversight of policies and processes related to compliant charging and coding practices; pricing strategy, analysis, and modeling; and proactive monitoring of gross revenue performance and revenue risk.

The Director collaborates extensively with clinical departments, Health Information Management, Patient Financial Services, Compliance, Internal Audit, Health Plan Strategy, Finance, and Information Technology teams to ensure revenue integrity requirements are embedded into operational and technical workflows. This includes partnership with IT and Epic application teams to optimize system design, automation, testing, and validation of charge capture and billing workflows to ensure accuracy, efficiency, and safeguarding of revenue.

The Director interacts with executives, other directors, internal and external auditors, compliance leadership, operational leaders, physicians and their staff, and UC system counterparts. External contacts include state and federal agencies, regulatory bodies, vendors, and external auditors.

The Director contributes to short- and long-range planning for revenue cycle strategies, processes, tools, and systems; establishes departmental goals, budgets, and staffing plans; and develops policies that affect revenue integrity and revenue cycle functions across UCSF Health. Errors in judgment or failure to achieve objectives may result in significant financial loss, compliance risk, or operational disruption.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $144,200 - $350,000 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: Description

The Revenue Management Department provides enterprise governance, strategic oversight, and operational leadership for revenue integrity across UCSF Health, encompassing both hospital and professional billing environments. The department is responsible for ensuring compliant, accurate, and defensible revenue practices through oversight of charge capture, documentation alignment, coding integration, pricing governance, and Charge Description Master (CDM) and professional fee schedule management.

The department partners closely with clinical leadership, Finance, Compliance, Health Information Management, Patient Financial Services, and Information Technology to embed revenue integrity requirements into operational and technical workflows. This includes supporting system design, automation, analytics, and controls to safeguard revenue, reduce variability, mitigate compliance risk, and support transparent and sustainable reimbursement practices. The Revenue Management Department serves as a strategic liaison between operational and technical teams and plays a critical role in enterprise revenue performance, regulatory readiness, and system-wide initiatives.

Required Qualifications

• Bachelor’s degree in relevant field such as, Business, Management, or Health Administration; or equivalent experience
• Ten (10) years of experience in hospital and professional revenue cycle leadership, charge description master maintenance, clinical charge capture, coding, government/third-party reimbursement, or similar healthcare experience
• Possession of 1 or more of the following certifications:
• CPAM – Certified Professional in Ambulatory Management (MGMA)
• CHRI – Certified Healthcare Revenue Integrity (AAPC)
• CHC – Certified in Healthcare Compliance (HCCA)
• CPC – Certified Professional Coder (AAPC)
• CCS – Certified Coding Specialist (AHIMA)
• Experience in managing and/or developing charge description master, fee schedules, and charge capture processes, policies, and/or procedures
• Practical experience using hospital information systems, Epic preferred, and computer proficiency with PC applications (e.g. Microsoft Office)
• Practical experience and knowledge of Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), and Revenue codes
• In-depth knowledge of overall revenue cycle processes, specifically revenue integrity, including industry trends
• Demonstrated leadership experience in a healthcare setting, preferable within a medical facility or health system
• Knowledge of applicable laws, regulations, requirements, standards and practices pertaining to patient confidentiality and information management
• Demonstrated analytical and decision-making skills
• Demonstrated professional interpersonal and communication skills
• Excellent organizational, time management, and project management skills; ability to manage multiple, competing priorities
• Detail-oriented, good organizational skills, and ability to be self-directed
• Ability to present to and interact with all levels of hospital management and physician leaders
• Ability to plan, document, direct, monitor and coordinate workflows

Preferred Qualifications

• Master’s degree in related health care or business area and/or equivalent experience/training

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Health

Job Code and Payroll Title

006580 REVENUE CYCLE HC MGR 2

Job Category

Accounting / Finance, Financial, Professional and Managerial, Supervisory / Management

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

%

Location

Emeryville, CA

Campus

Emeryville

Work Style

Flexible

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday, 8 a.m. - 5 p.m.

Title: Quadient Developer

Position: Fulltime

Location: SFO, CA

Please note, this role is not able to offer visa transfer or sponsorship now or in the future."

About the role

The Quadient Developer role is pivotal in designing and implementing innovative solutions using QI Digital Advantage Suite and Quadient Inspire Interactive. With a focus on Life and Annuities Insurance the candidate will leverage their expertise to enhance digital transformation initiatives. This hybrid position requires a strategic thinker who can drive impactful results in a dynamic environment.

In this role, you will:

• Design customer communications and document processing workflows using Quadient Inspire. (Designer, Interactive & Inspire Automation / Scaler)
• Develop and configure Quadient Inspire applications and templates to ensure efficient and effective document production.
• Write, maintain, and optimize scripts and code to automate document processing and data extraction tasks utilizing configuration driven design methodologies.
• Conduct thorough testing and debugging of Quadient Inspire solutions to ensure high-quality and error-free output.
• Troubleshoot and resolve issues related to document composition, formatting, data integration, and output generation.
• Integrate Quadient Inspire with other systems and platforms, such as CRM, ERP, or other content management systems.
• Provide guidance and support to end-users on Quadient Inspire functionalities, best practices, and troubleshooting.
• Identify process improvement opportunities and propose innovative solutions to enhance efficiency and effectiveness.
• Maintain documentation and version control of Quadient Inspire applications, templates, and configurations.
• Ensure compliance with data privacy and security regulations in document management and customer communications.

Work model: Hybrid

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in San Francisco,CA. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Company Intro

At Sift, we're redefining how modern machines are built, tested, and operated. Our platform gives engineers real-time observability over high-frequency telemetry, eliminating bottlenecks and enabling faster, more reliable development.

Sift was born from our work at SpaceX on Dragon, Falcon, Starlink, and Starship—where scaling telemetry, debugging flight systems, and ensuring mission reliability demanded new infrastructure. Founded by a team from SpaceX, Google, and Palantir, Sift is built for mission-critical systems where precision and scalability are non-negotiable.

Description

In this role, you'll be the connective tissue that keeps our offices running smoothly and feeling great. From the moment a visitor walks through the door to the moment an employee grabs a snack before a late night, you'll be responsible for the environment that makes great work possible.

This is a hands-on, ownership role for someone early in their career who thrives on variety, takes pride in the details, and wants to be part of something bigger. No two days will look the same. You might be coordinating a swag shipment in the morning, onboarding a new hire's building access at lunch, and ordering catered snacks and smoothies before a team event in the afternoon. If you're someone who notices what needs to be done before anyone asks, you'll fit right in.

What You'll Do

• Keep our offices running: Perform day-to-day operational tasks to maintain clean, functional, and well-organized facilities across our San Francisco and Los Angeles offices.
• Own building access: Issue, manage, and audit employee and visitor access credentials. Serve as the point of contact for access-related questions and troubleshoot issues as they arise.
• Manage swag: Source, organize, inventory, and fulfill swag orders for employees, customers, and events. Coordinate with vendors and ensure quality and on-time delivery.
• Stock and maintain the kitchen: Keep kitchens stocked with snacks, beverages, and supplies. Monitor inventory, place orders, and ensure spaces stay clean and welcoming throughout the day.
• Create a great first impression: Maintain a polished, organized lobby and common areas. Greet visitors and ensure they feel welcomed and taken care of from arrival to departure.
• Support office initiatives: Assist with office events, team lunches, vendor coordination, and other operational projects as needed.
• Identify and solve problems: Notice what's not working and fix it, or flag it to the right person. Bring a proactive mindset to everything from facilities maintenance to supply management.

The Skillset You'll Bring

• Strong organizational skills and an eye for detail. You catch things before they become problems.
• A positive, service-oriented attitude with a genuine interest in making the workplace better for everyone around you.
• Ability to manage multiple tasks and shifting priorities without dropping the ball.
• Clear, professional communication skills, written and verbal.
• Comfort working independently and taking ownership without needing constant direction.
• 0–3 years of experience in an office coordination, facilities, hospitality, or operations role. Recent graduates and career starters are encouraged to apply.
• Availability to be on-site full-time at either our San Francisco or Los Angeles office.

The Company

A rapidly growing data consultancy founded in 2023 by a former venture-backed biotech VC data/technology leadership team in San Francisco. The firm has already delivered 20+ engagements across tech, healthcare/biotech, finance, energy, real estate, and startups - building complex data platforms, products, and AI-driven systems.

The Role

A hands-on, senior individual contributor role for engineers who still love coding. You’ll work in small teams (often 1–3 engineers) to design and build production-grade data platforms, pipelines, and products across industries.

What You’ll Work On

• High-impact, fixed-scope builds (e.g., enterprise data marts, complex migrations)
• End-to-end data platform deployments (ETL, warehouses, BI across AWS/Azure/GCP)
• Partnering with startups to build data-intensive products from 0 → 1

What We’re Looking For

Hands-on builder

• Actively writing production code today
• Not removed into management or purely architectural roles

Infrastructure ownership

• Personally deployed and operated production systems
• Cloud, CI/CD, scaling, monitoring, reliability

End-to-end ownership

• Taken products from idea → launch → ongoing operation
• Comfortable operating autonomously with stakeholders

True seniority (well beyond 5 years)

• Targeting engineers with meaningful depth and ownership
• Strong preference for backgrounds in smaller, high-ownership environments
• Experience wearing multiple hats (application + infrastructure + deployment)

Why Join

• High autonomy and real technical ownership
• Variety of industries and problems
• Small, elite engineering team
• Opportunity to shape a fast-scaling consultancy

Location: San Francisco (5 days a week on-site)

Salary: $190k-$250k + 10-20% bonus + equity + sign on bonus

Benefits: Full Health, Vision, Dental, Life Insurance, Commuter Benefits, Unlimited Time off, 401k matched.

Title: VP, Customer Experience & Success

Location: USA (Bay Area preferred)

Reports to: President

Team Size: 50+ (CS, Professional Services, Support, CS Ops)

Company: Milestone Inc.

About Milestone:

Milestone Inc. is a leading Digital Experience Software and Services company focused on AI-first discovery, personalization, and conversion across all digital touchpoints. Our platform enables brands to be visible in search engines and AI answer engines through structured data, entity intelligence, and AI-driven orchestration.

We serve complex, multi-location enterprises across hospitality, banking/financial services, and MarTech-driven organizations, operating a hybrid SaaS + Services business model at scale.

VP - CS Role Overview:

Milestone is seeking a strategic, revenue-oriented VP of Customer Experience & Success to own retention, expansion, partnerships, and customer outcomes across a global customer base.

This is a revenue-adjacent executive role, accountable for GRR, NRR, churn reduction, expansion ARR, payback period, and customer lifetime value—not just customer satisfaction.

The VP - CS will design and operate a modern, AI-powered Customer Success engine, spanning onboarding through expansion, while leading distributed teams across the US, India, Canada, and Mexico.

Problems We Are Looking to Solve:

The VP - CS will be entrusted with solving systemic, enterprise-level challenges including:

• Lifecycle execution challenges across onboarding, adoption, renewal, and expansion
• Limited predictability in churn risk, renewals, and expansion forecasting
• Scalability and repeatability in CS playbooks
• Fragmentation across SaaS + Services delivery models
• Underutilization of AI and automation in CS workflows
• Weak executive-level customer relationships in complex verticals

Key Responsibilities:

1. Strategic Customer Success & Revenue Ownership

• Own and improve GRR, NRR, churn, expansion ARR, CLV, and cohort health
• Operate and forecast a multi-million-dollar global book of business
• Design and run end-to-end scalable and repeatable lifecycle playbooks:
• Onboarding → Adoption → Value Realization → Renewal → Expansion
• Establish a rigorous operating cadence:
• QBRs, executive reviews, health scoring, churn risk models, expansion pipelines
• Directly align CS outcomes with Company OKRs and board-level metrics
• Own the creation of systematic, built-in expansion engines so that customers adopting the Milestone product stack have defined, automatic ARR growth year over year.

2. Global Leadership & Operating Rigor

• Lead and scale 60+ global team members across CS, PS, Support, and CS Ops
• Implement clear playbooks, SLAs, escalation models, and governance
• Drive tight cross-functional alignment with Sales, Product, Marketing, Engineering, and Delivery
• Lead change management for:
• New processes
• Pricing & packaging shifts
• AI-enabled workflows and tooling

3. MarTech, Hospitality & Banking Domain Leadership

• Bring deep expertise in MarTech ecosystems:
• CDPs, CRMs, personalization, attribution, ABM, campaign orchestration
• Demonstrate direct experience serving hospitality and banking / financial services clients:
• Translate platform capabilities into vertical-specific business outcomes
• Act as an executive partner to CMOs, CDOs, Heads of Digital & Loyalty

4. AI, Automation & CS Technology Leadership

• Deploy AI-driven Customer Success capabilities, including:
• Predictive health scoring
• Churn and risk signals
• Automated play triggers & next-best-action systems
• Renewal and expansion forecasting
• Drive automation across the CS stack:
• CRM, ticketing, in-app guidance, chatbots, knowledge bases
• Improve:
• Time-to-value
• CS productivity
• Margin and scalability
• Continuously evaluate and optimize AI tools across CS and MarTech ecosystems

5. Hybrid SaaS + Services Model Excellence

• Operate seamlessly across:
• Recurring SaaS (land-and-expand, usage-driven models)
• Services (projects, retainers, SOWs, campaigns)
• Define clear value, scope, and success metrics for blended offerings
• Partner with CS Ops / Rev Ops to standardize:
• Handoffs
• Capacity planning
• Margin and profitability tracking
• Replace hero-driven delivery with repeatable, scalable execution models

6. Executive, Entrepreneurial & Culture Leadership

• Bring an entrepreneurial mindset suited for ambiguity and scale
• Build a strong CS leadership bench in the Bay Area while leveraging global teams
• Demonstrate executive presence through:
• Board-level storytelling
• Strategic customer engagement
• Partner and ecosystem leadership
• Serve as a culture carrier, reinforcing:
• Ownership over activity
• Accountability over intent
• Customer obsession over internal comfort

Ideal Candidate Profile:

We are seeking a strategic, data-driven, and execution-focused CS leader who:

• Thinks in outcomes, revenue, and systems, not just relationships
• Operates comfortably with C-suite buyers in complex enterprises
• Understands SaaS economics and services margin deeply
• Can design scalable operating models and still drive execution
• Is equally credible with boards, customers, and frontline teams
• Strong learning mindset

Required Experience & Qualifications:

• 15–20+ years in SaaS, MarTech platforms, agencies, or high-growth B2B environments
• Proven VP or Sr Director experience owning retention and expansion outcomes
• Previous high growth/startup experience is must have
• Strong command of CS economics:
• GRR, NRR, churn, expansion, payback period, cohort health
• Deep exposure to hospitality and/or banking verticals
• Global leadership experience across multi-time-zone teams
• Bay Area presence preferred

Key Focus Areas (2026 Lens):

• Revenue retention and expansion predictability
• Lifecycle playbook standardization at scale
• AI-powered CS workflows and automation
• Executive-level customer partnerships
• Margin improvement across SaaS + Services
• Establishing and Growing Partnership /Agency Programs

KPI & Metrics Ownership:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Churn Rate (Logo & Revenue)
• Expansion ARR
• Customer Lifetime Value (CLV)
• Time-to-Value
• Renewal Forecast Accuracy
• CS Productivity & Margin
• Customer Sentiment (NPS / CSAT)
• AI Automation Adoption & Efficiency Gains

What Success Looks Like (First 12–18 Months):

• Measurable improvement in GRR, NRR, and churn reduction
• Globally adopted lifecycle playbooks
• Predictable renewal and expansion forecasting
• AI-driven CS workflows delivering efficiency gains
• Strong executive relationships across top accounts
• A scalable, high-performing global CS leadership team

Why Milestone:

• Founder-led, award-winning, AI-first platform
• Deep focus on GEO, AI visibility, and customer outcomes
• Opportunity to shape Customer Success as a true growth engine
• Certified Great Place to Work