Information Technology For Development Jobs in Alief, TX

SUMMARY

We are seeking an experienced, results-driven Packaging Sales Executive in Houston, TX for a leading wholesale packaging distributor. This packaging machinery leader specializes in food packaging equipment, co-packing service, and packaging materials. This role will give you the opportunity to develop and execute custom packaging solutions with customers on a local and national level. If you think you are the right individual to join this team, we offer a salary-based position within the agreed-upon timeline, uncapped commissions, and an excellent benefits package. Apply here to learn more and get started!

RESPONSIBILITIES

• To sell packaging materials, packaging equipment and contract packaging services to clients.
• Develops and executes sales account plans with customers both locally and nationwide via telephone and video calls. Consults with clients to craft custom packaging solutions from the service offering, primarily focused on packaging material commodities.
• Assess processes, product quality, and environmental factors to develop solutions that increase productivity and improve total cost.
• Possess a “Sales Hunter” mentality with ability to maintain and grow customer base with recurring sales.
• Cultivates new customers through prospecting – daily telemarketing, networking, cold calling, and digital marketing.
• Uncovers and secures new business within existing accounts as assigned.
• Builds and manages an extensive sales pipeline from lead generation through on-boarding of new business.
• Demonstrates consultative selling, focused on the customer’s business needs.
• Demonstrates a sense of urgency when addressing customer’s inquiries, utilizing internal resources, and closing sales.
• Responds to company provided web leads from prospects throughout the US as assigned. Utilizes video meeting platforms/telephone to conduct sales process and close sales.
• Strong Project Management Skills.
• Demonstrates B2B sales expertise.
• Develops sales strategy.
• Identifies accounts and opportunities to pursue using critical factors. Develops sales strategy.
• Uses a systematic approach to generate multiple alternatives and make comparisons of potential solutions before acting.
• Exceptional presentation skills and interpersonal communications.
• Negotiates with vendors and manufacturers.
• Fosters positive work environment with fellow employees and customers.
• Participates actively in company-sponsored training sessions, regularly scheduled sales.

REQUIREMENTS

• Bachelor’s Degree in Business or related field is preferred or experience in the packaging industry in lieu of degree.
• Packaging equipment and material sales experience highly preferred.
• Maintains a professional relationship when interacting with customers, vendors, and employees.
• Maintains a positive work environment and recognizes that this is a shared responsibility and includes recognition, respect, co-operation, and open communication.
• Bilingual in Spanish is a plus!
• Industry experience selling packaging solutions is a huge plus: packaging machinery equipment, packaging films and materials: (high speed packaging lines, shrink film, shrink bundling film, stretch film, pouches, case sealing tape, labels, strapping material corner boards, roll bags, wicket bags, folding cartons, clamshells, blisters, shipping cases)

About SynapseTBI

SynapseTBI provides specialized diagnostic and treatment services for patients with Traumatic Brain Injury (TBI), Mild Traumatic Brain Injury (mTBI), and Post-Concussion Syndrome. We offer neurological consultations, diagnostic evaluations, individualized treatment planning, neuro-rehabilitation coordination, and multidisciplinary care to support patients throughout their recovery journey.

Position Overview

SynapseTBI is seeking a Telehealth Neurologist licensed in Texas to provide remote neurological consultations and clinical oversight for patients with traumatic brain injuries and related neurological conditions. This role focuses on virtual patient evaluations, diagnostic review, and development of individualized treatment plans while collaborating with a multidisciplinary care team involved in rehabilitation and recovery.

Key Responsibilities

• Conduct telehealth neurological consultations for patients with TBI and post-concussion syndrome
• Review and interpret medical records, neuroimaging, and diagnostic tests
• Develop individualized neurological treatment plans and clinical recommendations
• Collaborate with multidisciplinary providers including rehabilitation specialists, psychologists, and therapists
• Maintain accurate clinical documentation and follow evidence-based TBI protocols

Qualifications

• Board Certified or Board Eligible Neurologist
• Active and unrestricted Texas medical license required**
• Multi-state licensure preferred
• Experience with traumatic brain injury, concussion, or post-concussion syndrome preferred
• Comfort conducting virtual patient evaluations via telemedicine platforms
• Strong clinical communication and collaborative care skills

Pay: $80,000.00 - $100,000.00 per year + Bonus

Role: Care Manager

Job Type: Full-Time

Location: Houston, TX

Reports to: President

Collaborates closely with: CEO

Office: 5251 Westheimer Rd #440, Houston, TX, 77056

Service Area: Central Houston, River Oaks, West University, Memorial, Tanglewood

ABOUT US

Homewatch CareGivers of Houston Galleria is a nationally recognized, locally owned home care agency ranked #1 in Houston and Top 10 in the U.S. by Home Care Pulse. We specialize in providing exceptional care to discerning families with high expectations; and we're proud to lead the market in professionalism, compassion, and trust. As we continue growing rapidly, we are seeking a Care Manager to play a key role in the execution and oversight of client care.

ABOUT THE ROLE

This is a leadership role that blends client-facing expertise with team leadership and operational orchestration. You will serve as the face of our agency for families, ensure care plans are executed with excellence, and lead care-related decisions across the business.

This role is ideally suited for someone who thrives on navigating complex family care situations, serving as a trusted guide for families, and ensuring care coordinators and caregivers deliver at the highest standard. This is a highly hands-on role that requires responsiveness, decisiveness, and follow-through; including family consultations, communication, and active problem-solving in real time.

CORE RESPONSIBILITIES

Client Care Leadership

• Conduct in-home consultations and design customized care plans
• Serve as the primary contact for families; especially those with high expectations or complex needs
• Ensure care is delivered according to plan, especially during the critical first few weeks of service
• Proactively monitor and address care quality and client satisfaction over time
• Manage escalations and difficult family situations with empathy
• Match clients with the right caregivers by collaborating closely with the scheduling and HR teams

Team Oversight & Leadership

• Build trusted, ongoing relationships with caregivers to support their success and accountability
• Lead and support Care Coordinators (you don’t handle scheduling, but you drive the direction)
• Provide coaching, recognition, and clear expectations to help caregivers perform at a high level
• Conduct regular check-ins with caregivers to reinforce professionalism and service standards
• Oversee client care through periodic quality visits and collaborate on caregiver development in the field.

Representation & Growth

• Represent the agency with polish and professionalism to clients, referral partners, and in the community
• Speak at local industry events, community engagements, or professional panels as needed
• Contribute actively to office culture; modeling values, mentoring others, and reinforcing accountability
• Help scale our care management infrastructure as the agency grows

WHO WE'RE LOOKING FOR

You're a seasoned care professional with a leadership mindset, an empathetic heart, and a structured approach. You bring executive-level presence, poise, and clear judgment to complex care situations and sophisticated family dynamics. You thrive on delivering excellence and helping others do the same.

We are looking for someone who brings energy, initiative, and genuine commitment to their work. Someone who wants to be part of a team that is passionate about setting the gold standard in home care. If you take pride in going above and beyond for families, guiding others, and helping raise the bar across the board, you will thrive here. This is a hands-on leadership role, and your ability to lead by example will shape both outcomes and culture.

REQUIRED QUALIFICATIONS

• 7+ years of relevant experience in aging services, such as: care management for seniors or adults with chronic conditions, geriatric social work, hospital case management, or home care, private client services, or care navigation
• Excellent verbal and written communication skills; must be highly presentable in client-facing settings
• Strong documentation and problem-solving skills
• Extremely organized, responsive, and consistent
• High emotional intelligence and ability to manage family dynamics
• Demonstrated ability to manage multiple active cases simultaneously while remaining highly responsive to families, caregivers, and internal teams
• Valid driver's license and reliable vehicle (mileage reimbursed)

PREFERRED

• RN, LVN, LCSW, MSW, or care manager certification (e.g., CMC, CCM)

PERFORMANCE EXPECTATIONS

• Strong client onboarding and sustained satisfaction through care oversight
• Leadership in developing internal care processes and growing the team
• Compliance readiness through accurate documentation and admin support
• Growth driven by successful intakes, client trust, and referrals

BENEFITS

• Medical, dental, and vision insurance
• Performance-based bonus opportunities
• Paid time off (10 days)
• Paid holidays
• Mileage reimbursement for client-related travel
• Hybrid work structure (office and field-based with some flexibility)
• Ongoing professional development and advanced training
• High trust, mission-driven culture with hands-on leadership support
• Career growth path toward the Director of Care and leadership roles

WHY JOIN US?

• Be the custodian of client care quality at a nationally recognized agency
• Represent a brand ranked #1 in Houston and trusted by families with very high expectations
• Work directly with ownership and help shape the strategic direction of care delivery
• Grow into a Director of Care role as we expand our care management team
• Use your expertise to not only serve families but elevate how care is delivered across the organization
• Receive competitive pay, bonus potential, and mileage reimbursement

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

We are seeking qualified candidates for the role of Director, Hospitalist & Acute Care Services. This leadership role provides strategic and operational oversight for hospital-based and acute care programs across multiple hospital locations, partnering closely with physician leadership and hospital executives to advance care delivery and systemwide performance.

Primary Responsibilities:

• Provide operational leadership for Hospitalist programs across multiple hospital sites
• Lead the development, performance monitoring, and expansion of Palliative Care Services, including KPI development
• Oversee Rapid Treatment Clinic operations and other programs focused on care delivery outside the traditional hospital or clinic setting
• Support development and financial evaluation of Primary Care at Home programs, including digital and virtual integration
• Build and maintain strong collaborative relationships with hospital executives, physician leaders, and clinical partners
• Optimize workflows, staffing models, and quality outcomes across acute and hospital-based services
• Support managed care operations, risk management initiatives, and regulatory compliance
• Drive budgeting, cost control, and performance improvement initiatives
• Lead, mentor, and develop multidisciplinary operational and administrative teams

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications – External

Required Qualifications:

• Bachelor’s degree
• 8+ years of progressive healthcare management or operations leadership experience
• Demonstrated knowledge of clinical operations and healthcare performance metrics
• Strong analytical skills, including proficiency in MS Excel
• Experience leading complex, cross-functional initiatives

Preferred Qualifications:

• Master’s degree in Healthcare Administration, Business Administration, or related field
• Experience leading Hospitalist or hospital-based specialty programs
• Familiarity with Epic or similar electronic medical record (EMR) systems
• Experience with managed care operations and hospital billing processes

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

The annual salary for this role will range from $143,640 to $175,560 based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Cardiovascular Technologist

Full-Time | Mon–Fri | Call Required

Join a high-performing Cardiovascular Services team where your skills directly support life-saving interventions. This role is ideal for experienced Cardiovascular Techs who thrive in fast-paced, procedure-driven environments and want a structured weekday schedule with meaningful on-call responsibility.

About the Role

As a Cardiovascular Technologist, you’ll play a critical role in supporting invasive and interventional cardiovascular procedures. You’ll be an essential member of the STEMI response team, helping ensure rapid, coordinated care when every second matters.

Key Responsibilities

• Assist physicians during cardiac and vascular procedures in the cath lab
• Serve as an active member of the STEMI team, responding to emergent cases
• Maintain readiness for on-call coverage and rapid response
• Prepare procedure rooms, equipment, and supplies according to protocol
• Ensure adherence to safety, quality, and regulatory standards
• Collaborate closely with physicians, nurses, and cardiovascular leadership

Schedule & Call Requirements

• Monday–Friday, OR-style schedule
• On-call rotation required (including nights, weekends, and holidays as scheduled)
• Must reside within a 30-minute call radius to meet STEMI response requirements

Qualifications

• Graduate of an accredited Cardiovascular Technology program
• Active credentialing (RCIS, RCES, or equivalent preferred/required based on facility)
• Previous cath lab or cardiovascular procedural experience strongly preferred
• Ability to respond quickly and effectively in high-acuity situations
• Willingness and availability to take call as part of a team-based rotation

Why This Role Stands Out

• Be part of a STEMI-designated program
• Consistent weekday schedule with procedural focus
• High-impact, hands-on role in acute cardiac care
• Strong team environment with shared call responsibility
• Opportunity to work with advanced technology and skilled physicians

Looking for a fun and flexible pediatric outpatient atmosphere, join our team! Physical Therapy opening with Kids Developmental Clinic! $2,500 Sign-on Bonus!

Join us now in providing exemplary care that enhances the lives of the children and families we serve with integrity compassion respect and dignity. Our passionate leadership team will guide you throughout your career and professional development.  

We offer Clinical Support at throughout your career, Professional Development, Comprehensive Benefits Package, in person CEU opportunities and much more!

·      Continue education allowance

·      Discounted in person continue education courses

·      Mentoring & Clinical support at all stages of your career

·      Reimbursement of TX PT professional license and professional liability

·      3 weeks of Paid Time Off

·      Medical, dental, vision and other voluntary benefits

·      flexible schedule and much more!

Qualifications:

·      Master's degree from an accredited university

·      TX PT, DPT, PTA Professional License Required – pediatric experienced preferred but not required

·      We encourage New Grads to apply

SERVPRO Team Shaw – Ranked 2024 #4 Fastest Growing Mid-Market Company in DFW & #69 Fastest Growing Private Restoration/Construction Company in the Country by Inc 5000

SERVPRO Team Shaw is one of the largest SERVPROs in the Country and has grown from one location in 2020 to 33 locations today across three major markets. We assisted over 5000+ customers with water and fire emergencies across the DFW and Texas. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. 

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more. UNCAPPED Commission's with Initial OTE's $150k Plus!

If you have a sense of urgency and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today!

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Business Development Representative. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

You’ll also lead efforts to grow our local footprint by building and maintaining strong relationships with property managers, insurance carriers and adjusters, and other key clients and partners—driving both business development and operational performance. When a client experiences an emergency, you may be the first on scene, coordinating and overseeing the mitigation team as they stabilize the situation and support everyone impacted.

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.

Key Responsibilities:

• Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments and maintaining assigned contact lists
• Participates in professional associations, and hosts lunch-and-learns
• Meet sales objectives by maintaining existing customer and building new customer relationships and rapport by educating them on the reasons SERVPRO® is the construction and restoration company
• Cold call leads and create opportunity within your your market for new business
• Lead clients through the complex restoration process, ensuring exceptional service, seamless project execution, and proactive problem solving at every stage. Become their trusted advisor, providing peace of mind throughout their restoration experience.
• Drive revenue growth by identifying and securing new project opportunities within the local market. Build and nurture strategic relationships with key stakeholders, including property managers, insurance adjusters, and local industry owners/leaders, to ensure a steady pipeline of projects.
• Project Management for Small-Scale Jobs
• Collaborate with sales and operational teams to foster a culture of teamwork and continuous learning and process improvement.
• Prioritize client satisfaction by addressing concerns, delivering exceptional service, and ensuring quality project outcomes. Resolve any issues proactively, and turn challenges into opportunities to build long-term trust and customer loyalty.
• Utilize Salesforce to track activities

Position Qualifications

• A minimum two to five years of progressively responsible business-to-business sales experience
• Proven track record with sales within the service or B2B sector
• Strong business and financial background and process-and-results-driven attitude
• Experience in the commercial cleaning and restoration or insurance industry is preferred
• Experience with Salesforce is preferred
• Bachelor’s degree in marketing or business or equivalent experience
• Ability to successfully complete a background check subject to applicable law
• Strong customer service skills and the ability to handle sensitive or emotionally charged situations

Benefits

• Medical, Dental, Vision
• Paid Time Off
• Sick Paid Time Off
• Matching 401K
• Competitive compensation
• Personal Development Opportunities

 All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Savills is a globally recognized commercial real estate advisor that offers tailored, full-service solutions to empower businesses in making strategic real estate decisions. Within this environment, the North American Pursuits team plays a critical role in shaping how the firm competes and wins new business. By combining disciplined process, creative storytelling, and deep collaboration with our brokers, the Pursuits team has directly elevated win rates and redefined how Savills presents itself to clients.

We are seeking a Senior Pursuits Manager to add strategic depth and leadership to this high-performing team. This individual will bring the experience and judgment to independently guide pursuit strategy for a wide range of opportunities, ensuring that solutions are aligned with prospect needs and that the right mix of resources are deployed. By operating as a trusted advisor to brokers, the Senior Pursuits Manager will help craft compelling strategies, assemble integrated pursuit teams, and position Savills for success in competitive environments.

This is both a strategic and hands-on role. The right candidate will balance tactical execution with the ability to influence, coach, and lead senior professionals throughout the pursuit lifecycle. From uncovering prospect needs and shaping solutions, to guiding storylines, developing content, and preparing teams for presentations, the Senior Pursuits Manager will be accountable for ensuring pursuits are disciplined, creative, and client-focused.

ESSENTIAL DUTIES & RESPONSIBILTIES:

• Diagnose prospect needs in partnership with brokers, uncovering business drivers and aligning Savills’ capabilities into solutions that directly address client goals.
• Assemble the right pursuit team by recommending and integrating experts across disciplines, including workplace strategy, financial consulting, project management, GIS & labor/location analytics, ESG, and others, to deliver a holistic, client-focused solution.
• Drive pursuit positioning and story development, shaping the overarching narrative, coaching team members on win themes, and ensuring clarity and confidence in delivery.
• Develop and evolve pursuit content throughout the lifecycle, sometimes months or more than a year, building on a consistent narrative and collaborating closely with Creative Services and pursuit colleagues to create compelling proposals, presentations, and supporting materials.
• Coach and prepare pursuit teams for high-stakes presentations, ensuring consistent delivery of the story, confidence in key messaging, and alignment with client expectations.
• Lead structured debriefs to capture lessons learned, provide feedback to brokers and team members, and identify opportunities to strengthen future pursuits.
• Manage end-to-end deliverables for proposals, RFPs, and presentations, balancing competing priorities and deadlines while ensuring quality and alignment with win themes.
• Collaborate with subject matter experts to refine pursuit library content, capturing differentiators and best practices for reuse across the business.
• Streamline pursuit processes and apply best practices in strategy, storytelling, and delivery to raise quality, improve consistency, and increase win probability.

QUALIFICATIONS:

• Education: Bachelor’s degree.
• 5 - 7 years of experience in business development, marketing/communications or sales support for a professional services organization. Commercial real estate experience is required.
• Extremely strong written and verbal communication skills.
• Strong project management, organizational, and critical thinking skills, with demonstrated ability to work in a fast-paced, high-pressure environment.
• Strong interpersonal skills, with the ability to build relationships across the organization at all levels and functions while collaborating effectively.
• Proven ability to use influence to drive results, independently or as part of a team, in a fast-paced environment with limited direct authority.
• Excellent written and verbal communication skills, including the ability develop and deliver presentations that synthesize complex problems and recommended solutions.
• Advanced experience in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator).

QUALITIES & ATTRIBUTES:

• Positive, proactive individual who takes initiative and follows through on projects/responsibilities.
• Quick learner and highly motivated self-starter who can work with limited guidance.
• Confident, compelling communicator with developed presentation skills.
• Strong sense of integrity with the ability to handle sensitive issues and maintain confidentiality.
• Ability to thrive in a dynamic environment.
• Superior organizational skills and attention to details.

Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Minimum Qualifications

Education: (None)

Licenses/Certifications:  Registered (ASCP) Histotechnologist.

Experience / Knowledge / Skills:

• Three (3) years of experience as a Histology Tech with demonstration of leadership abilities.

Principal Accountabilities

• Oversees, evaluates, performs and documents test results, quality control, maintenance procedures and associated corrective actions according to policy/procedure; perform this function 50% of the time.
• Evaluates and maintains technical procedures as appropriate to the department/facility; in area assigned, meets/exceeds competency requirements for all workstations; writes procedures; exhibits working knowledge of laboratory information systems.
• Serves as a resource, mentor and/or preceptor to other laboratory employees and students in the areas of equipment maintenance and troubleshooting, performance improvement, production efficiency, and customer service.
• Performs duties in a manner to promote quality patient care and customer service/satisfaction, while promoting safety, cost efficiency, and a commitment to the PI process; demonstrates leadership in customer service/satisfaction and in Laboratory Performance Improvement.
• Complies with policies, procedures, and initiatives of laboratory services, the hospital, and system; understands, communicates and complies with standards and conditions set forth by various governmental and accrediting agencies including TJC, FDA, CAP, AABB, CMS, HCFA and CLIA.
• Conducts staff/organizational /educational meetings/in-services as assigned.
• Supports system and hospital customer service initiatives. Recognizes customer satisfaction issues and responds appropriately. Builds and maintains effective relationships with other employees. Develops an effective working relationship with all customers, solicits input, and works with customer to implement mutually satisfying corrective actions.
• Interacts with hospital personnel, volunteers, physicians and patients as to specimens and orders coming into the laboratory and/or reporting results out according to the policies and procedures of the Laboratory Services and with sensitivity to customer needs.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Minimum Qualifications

Education: Graduate of an accredited school of professional nursing required; Bachelors of Nursing preferred, or graduate of an accredited Master of Social Work program

Licenses/Certifications:

• Current and valid license to practice as a Registered Nurse in the state of Texas or
• Current and valid license as a Master Social Worker (LMSW) in the state of Texas required, LCSW preferred
• Certification in Case Management required within two (2) years of hire into the Case Manager position

Experience / Knowledge / Skills:

• Three (3) years of nursing or social work experience acute hospital-based preferred, or three (3) years of experience comparable clinical setting (i.e. ambulatory surgery center, infusion/dialysis clinic, Federally Qualified Health Clinic (FQHC), skilled nursing facility, or wound clinic).
• Experience in utilization management, case management, discharge planning or other cost/quality management program preferred
• Excellent interpersonal communication and negotiation skills
• Demonstrated leadership skills
• Strong analytical, data management and PC skills
• Current working knowledge of discharge planning, utilization management, case management, performance improvement, disease or population management and managed care reimbursement
• Understanding of pre-acute and post-acute venues of care and post-acute community resources, physician office routines, and transitional procedures for pre and post acute care.  Demonstrated understanding of motivational interviewing and change management.
• Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components
• Ability to work independently and exercise sound judgment in interactions with physicians, payors, and patients and their families
• Effective oral and written communication skills

Principal Accountabilities

• Coordinates/facilitates patient care progression throughout the continuum.
• Works collaboratively and maintains active communication with physicians, nursing and other members of the multi-disciplinary care team to effect timely, appropriate patient care.
• Addresses/resolves system problems impeding diagnostic or treatment progress. 
• Proactively identifies and resolves delays and obstacles to discharge.
• Seeks consultation from appropriate disciplines/departments as required to expedite care and facilitate discharge.
• Utilizes advanced conflict resolution skills as necessary to ensure timely resolution of issues. 
• Collaborates with the physician and all members of the multidisciplinary team to facilitate care for designated case load. Monitors the patient’s progress, intervening as necessary and appropriate to ensure that the plan of care and services provided are patient focused, high quality, efficient, and cost effective.
• Facilitates the following on a timely basis: Completes and reports diagnostic testing, Completes treatment plan and discharge plan, Modifies plan of care as necessary, to meet the ongoing needs of the patient, Communicates to third party payors and other relevant information to the care team.
• Assigns appropriate levels of care.
• Completes all required documentation in TQ screens and patient records
• Collaborates with medical staff, nursing staff, and ancillary staff to eliminate barriers to efficient delivery of care in the appropriate setting.
• Completes Utilization Management and Quality Screening for assigned patients.
• Applies approved clinical appropriateness criteria to monitor appropriateness of admissions and continued stays, and documents findings based on Department standards.
• Identifies at-risk populations using approved screening tool and follows established reporting procedures. Monitors LOS and ancillary resource use on an ongoing basis. 
• Takes actions to achieve continuous improvement in both areas.
• Refers cases and issues to Care Management Medical Director in compliance with Department procedures and follows up as indicated.
• Communicates with Resource Center to facilitate covered day reimbursement certification for assigned patients. 
• Discusses payor criteria and issues on a case-by-case basis with clinical staff and follows up to resolve problems with payors as needed.
• Uses quality screens to identify potential issues and forwards information to Clinical Quality Review Department.
• Ensures that all elements critical to the plan of care have been communicated to the patient/family and members of the healthcare team and are documented as necessary to assure continuity of care.
• Manages all aspects of discharge planning for assigned patients.
• Meets directly with patient/family to assess needs and develop an individualized continuing care plan in collaboration with physician.
• Collaborates and communicates with multidisciplinary team in all phases of discharge planning process, including initial patient assessment, planning, implementation, interdisciplinary collaboration, teaching and ongoing evaluation.
• Ensures/maintains plan consensus from patient/family, physician and payor.
• Refers appropriate cases for social work intervention based on Department criteria.
• Collaborates/communicates with external case managers.
• Initiates and facilitates referrals through the Resource Center for home health care, hospice, medical equipment and supplies.
• Documents relevant discharge planning information in the medical record according to Department standards.
• Facilitates transfer to other facilities as appropriate.
• Actively participates in clinical performance improvement activities.
• Assists in the collection and reporting of financial indicators including case mix, LOS, cost per case, excess days, resource utilization, readmission rates, denials and appeals.
• Uses data to drive decisions and plan/implement performance improvement strategies related to case management for assigned patients, including fiscal, clinical and patient satisfaction data.
• Collects, analyzes and addresses variances from the plan of care/care path with physician and/or other members of the healthcare team. 
• Uses concurrent variance data to drive practice changes and positively impact outcomes.
• Collects delay and other data for specific performance and/or outcome indicators as determined by Director of Outcomes Management. Documents key clinical path variances and outcomes which relate to areas of direct responsibility (e.g., discharge planning).
• Uses pathway data in collaboration with other disciplines to ensure effective patient management concurrently.
• Leads the development, implementation, evaluation and revision of clinical pathways and other Case management tools as a member of the clinical resource/team.
• Assists in compilation of physician profile data regarding LOS, resource utilization, denied days, costs, case mix index, patient satisfaction and quality indicators (e.g., readmission rates, unplanned return to OR, etc.)
• Acts as preceptor/mentor to new hires. 
• Assists in development of orientation schedule and helps identify individual needs for learning.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.