Information Technology For Development Jobs in Albuquerque

Job title:

Service Coordinator

Location:

Albuquerque, NM

Reports to:

Service Operations Manager

Summary of the position:

This position is responsible for all incoming phone calls and emails from end users, technicians and other company personnel relating to requests for service. Key functions will include reviewing, reconciling, processing, and closing out field service and shop operations jobs / projects. Further, will support scheduling projects and service technician assignments. Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.

Duties and responsibilities:

• Responsible for answering incomingcalls to the service department.
• Handle internal and external customerinquiries as they pertain to specific work orders, jobs,projects
• Prepare servicequotes based on internal and external customer needs
• Scheduling ServiceTechnicians for servicejobs and projectswith a goal to achieve85% billable rate or higher.
• Scheduling servicevisits to ensure we meet our PM Agreement commitments.
• Coordination of the calls with the customers verbally and throughemail on a continuous basisto ensure we are meeting the customer’s expectations, and they remain informed as projects and service jobs progress
• Responsible for closingfield service and shop jobs / projects:
• Capturing ALL requiredinformation (service labor hours, parts consumed, costing)for each service/ shop job
• Reconciling work ordersagainst actual costs
• Submitting completed work orders to accounting for processing of invoices
• Assist scheduling field and shop technicians to specific jobs or projects
• Input work order data into ERP system
• Track assigned projects– ensure completedtimecards, work orders are submittedfrom technicians in a timely manner
• Work with Parts Coordinators to determine costingand availability of outsourced parts in order to quote and schedule work
• All other dutiesas required to support superiorcustomer satisfaction
• This is a dynamicposition as responsibilities may be addedor removed as necessary
• Communicationwith all departments within the HAC will occuron a regular basis. The depts includeParts, sales and will be expected to assist in covering for other team members when the need arises

Education:

• Associates Degree a plus
• High School Diploma or equivalent (Related Industry experience may be considered in lieu of education requirements)

Professionalexperience:

• Minimum of 3 years’experience with administration functions
• Proficiency in Microsoftproducts Key behaviors:
• Process driven– assertive
• Self-starting
• Analytical thinking
• Demonstrated abilityto solve problemswith customer satisfaction as a focus
• Excellent communication skillsboth verbal and written
• Ability to multitask – manage multipleprojects
• Goal-oriented
• Customer-focused
• Drive to succeed
• Team player
• Field ServiceExperience on Sullairproducts a plus
• Familiar with SAP ERP & Salesforce CRM a plus

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi Global Air PowerUS Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.

Floor & Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked.

If you love to learn and have a passion for helping others, come join us on our sales floor. Full-Time and Part-Time Positions Available.

Qualities we look for:

• Friendly and enthusiastic
• Entrepreneur and hard-working
• Honest and accountable
• Excellent communication and listening skills

Essential Job Functions:

• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations when assisting customers.
• Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe.
• Work in cooperation with management and team members to achieve sales goals.
• Process customers at checkout using point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Follow established cash, check and credit card acceptance procedures.
• Create price tags and merchandise signs. Stock, tag and display merchandise.
• Act and work in a manner consistent with the company's core values.
• Demonstrate and understand compliance of the company's safety processes.
• Answer telephone according to the company guidelines.
• Be available to assist in other areas of the store as needed.
• Work in a fast pace environment with accuracy.

Minimum Eligibility Requirements:

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Some positions may require completion of forklift certifications through F&D.
• Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.

Working Conditions (travel & environment):

• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements:

• Ability to exert 30 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note:

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours:

Monday - Friday 7:00 AM - 8:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Pickup Hours:

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards:

• Bonus opportunities at every level
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• A personal holiday and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity:

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Albuquerque, New Mexico, Rio Grande Pizza, Inc.

About The Job

You were born to be the boss. You get up in the morning and make sure everyone else in the house is doing what they need to do. Then you go to work and make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

Job Requirements And Duties

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and customer relations. You must set the example. You must follow all policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, paperwork, cost controls, cash control, food management, work to a schedule, perfect image and adherence to standards, great customer service, attendance & punctuality, transportation to/from work, store cleanliness, marketing, profitability.

Additional Information

All your information will be kept confidential according to EEO guidelines.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. (\"Domino's Corporate\"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.