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Front Desk Representative

Salary not disclosed

Albany, NY 2 days ago

Albany Marriott company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

We are passionate about hospitality and are looking for guest superstars to join our team as we continue to grow and improve our hotel.

We’re searching for guest-focused team members who:

Take pride in their work and attention to detail
Are friendly, upbeat, and always willing to greet guests with a smile
Enjoy working with people and providing great service
Are reliable, motivated, and eager to learn
Work well both independently and as part of a team

Previous hospitality experience is a plus, but a great attitude and strong work ethic matter most.

JOB SUMMARY

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage or loss to supervisor.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Assists other Front Desk Personnel when need.
Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Prior hospitality experience preferred, but not required.
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS

Ability to stand and move throughout front office and continuously performs essential job functions.
Stand 95% of shift
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.

Benefits

401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts

EEO: Albany Marriott is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Not Specified

U

CDL A Delivery Driver - Hiring Immediately

✦ New

🏢 US Foods, Inc.

$31.19 to $36.71 per hour

Voorheesville, NY 6 hours ago

BECOME A US FOODS® DRIVER!

Ready to build a career with a company that’s leading the foodservice industry?

We Help YOU Make It!

$15,000 HIRING BONUS FOR ELIGIBLE NEW HIRES!

Our Delivery Drivers start at: $31.19/hour. Increased to $36.71/hour once training is completed and you are delivering on your own; completion of "full" routes on your own over a sustained period.

401K with 2% automatic company contribution plus company match up to an additional 6%
Medical Benefits Start Day One!
We offer weekly pay, low-cost Medical, Dental, and Vision for Family Coverage
Our drivers are home nightly
Paid vacation time, sick, and personal time
Employee uniforms provided
Strong Safety Culture, newer equipment, and excellent local leadership
Up to $10,000 employee referral bonus for qualified new driver referrals!

Driver Schedule

Monday through Saturday - (Potential for flexible 5 day or 4 day work weeks, available based on business needs)

Drivers dispatch between 3:00 AM - 7:00 AM, depending on route and schedule, until completion.

Deliveries are made Monday - Saturday. Saturday delivery routes may be assigned as part of your schedule.

US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.

Main Ingredients of the Job

Safely drive trucks to customers and meet scheduled customer delivery times
Carefully unload products from the trailer with a two-wheeler, pallet jack, or by hand and place in designated customer storage areas
Verify accuracy of delivery with customers and obtain proper signatures
Handle collections and payments from customers when applicable
Professionally perform customer service responsibilities to enhance our client experience
Perform all pre-trip and post-trip equipment inspection

Physical Requirements

Ability to lift/carry/push/pull 20 to 80+ lbs. of product repetitively during each shift required
Comfortable driving and working in inclement weather conditions with frequent stops (10+ per shift) required

What You Bring to the Table

Register to the FMCSA Clearinghouse*
Must be at least 21 years of age
Must have valid CDL Class A issued by the state of legal residence with necessary endorsements and DOT qualifications
Minimum of six months commercial driving experience (any industry) OR three months commercial driving experience in the food and/or beverage delivery industry required
Ability to operate manual transmission preferred; may be required in specific locations
Must be able to read and communicate in the English language - able to hold a conversation, to understand highway traffic signs and signals, to respond to official inquiries, and to enter information on reports and records.

Why US Foods

US Foods® helps our customers Make It, with products and services that shape the communities where we live and work. Opportunities in our company abound for skilled, forward-thinking associates.

Great drivers are crucial to the US Foods® team and one of the important faces of our organization. On and off the road, our drivers strive for integrity and reliability, while building trusting relationships with customers.

At the foundation of those efforts are our cultural beliefs, the pillars that define our work ethic, collaborative spirit and service. Together we help our customers make it, but we also believe in helping our drivers make it!

At US Foods®, we are committed to Total Rewards that respect and reward our associates for their dedication and hard work.

*Registering to the FMCSA Clearinghouse is a requirement by the Department of Transportation. All Drivers are required to the Clearinghouse website and register to the new database. The Clearinghouse is a secure online database that provides real-time information about commercial driver’s license (CDL) and commercial learner’s permit (CLP) holders’ drug and alcohol program violations. If you have not registered to the FMCSA database, please note registration is required. Please visit and click GO to login. If you are able to log into login, but are having trouble with the Clearinghouse registration, see “Clearinghouse Help” field on the clearinghouse page.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $31.19 and $36.71

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: | US Foods

At US Foods®, we are committed to compensation and benefits that respect and reward our employees for their dedication and hard work

permanent

U

CDL A Truck Driver