Information Technology For Development Journal Jobs in Andover

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At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. 

Job Summary:

An exciting opportunity exists at Raytheon for a Semiconductor Dry Etch Engineering Lead  to join our III-V compound semiconductor foundry team fabricating gallium nitride and gallium arsenide-based devices within the Advanced Microelectronics Solutions (AMS) Department.  This role requires a broad understanding of microelectronics processing and subject matter expertise in one or more dry etch related techniques including plasma ashing/descum, reactive ion etching (RIE), and inductively coupled etching (ICP).

As a member of the AMS Department, the individual in this role will serve as the dry etch processes lead engineer and collaborate with the various engineering work centers in the III-V semiconductor wafer foundry. The candidate will lead and assist projects in process sustainment, capital allocation, directing process and capital qualifications, improving cycle time, improving product yield, developing new data driven controls, and driving overall wafer movement efficiency.

The chosen candidate is expected to be an innovative and creative thinker capable of probing issues and reaching solutions both independently and in a team environment. The ideal candidate will have working knowledge of various microelectronics processing techniques beyond deposition, including wet and dry etching, lift-off techniques, photolithography, metrology, process characterization, foundry data integrity, and large data analysis methods.

The candidate is expected to work well in large and small, cross-functional teams, understand foundry processes, determine capacity limitations, improve overall equipment effectiveness, identify yield improvement opportunities, gather sponsorship and team resources, and execute on continuous improvement activities. Presence on the foundry floor is essential for quick resolution of technical issues as well as the ability to work with operations, facilities, equipment, and quality teams. The role requires a large degree of multitasking with attention to detail while managing priorities depending on the nature of the problems and the commitments.

This role will be 100% on-site and based in Andover, MA.

What You Will Do:

• Sustainment of current dry etch production processes and involvement with development of new process
• Set and report center priorities at the 8am foundry tier meeting
• Identify process improvement opportunities
• Lead 8Ds and RCCAs
• Create, document, maintain and approve work instructions
• Assist process engineers in training users and operators on semiconductor processes and equipment
• Manipulate large datasets and use statistical analysis to define SPC controls, manage projects, and assign risk
• Develop and report on actionable deposition work center health metrics
• Identify capital needs, collaborate with tool vendors, assist in tool acceptance, and create plans/schedules for tool and process qualifications
• Frequently work on the foundry floor and interact with various process engineering, equipment engineering, digital technologies, quality, facilities, and operation teams

Qualifications You Must Have:

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience in semiconductor processing techniques including photolithography, dielectric deposition, metals evaporation, and optical or scanning electron microscope inspections
• The ability to obtain and maintain a US security clearance. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer:

• Knowledge of dry etch tools, tool health monitoring, uniformity controls, SECS/GEM experience, and proficient in statistical process control
• Excellent communication skills to effectively transfer ideas
• Broad knowledge related to semiconductor processing, device physics, and data analysis
• Experience troubleshooting a wide range set of fabrication equipment in addition to establishing equipment qualification and preventative maintenance procedures
• Experience in a data analysis software packages (e.g. MATLAB, Python, SQL, JMP)
• Ability to lead and coordinate technical projects with cross-functional teams
• Experience with characterizing, understanding, and improving semiconductor device performance and reliability

What We Offer:

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

Systems Engineering and Test Capabilities (SE&TC) is seeking a Section Leader for the System Integration and Test (SI&T) Integrated Systems Department. This department supports multiple programs including Patriot and NASAMS Systems. As a Section Leader, the candidate will be expected to actively participate in Department level leadership team goals and initiatives, support department hiring and program staffing, provide employee feedback and mentoring, and be actively involved in daily program operations. This position provides an opportunity to grow your skillsets by contributing to the development of our workforce and creating and fostering a collaborative environment.

What You Will Do

• Lead a cross functional team of engineers

• Establish meaningful and measurable goals and communicate effectively with the team

• Oversee the direct line management activities for the section including communication, performance impact, career development, and talent acquisition

• Support department and discipline level initiatives

• Ensure employee compliance with company policies and procedures

• Oversight of personnel issue resolution

• Adhere to and ensure alignment to Raytheon Technologies Values and Behaviors

• Work as a technical lead or individual contributor; Section Leader duties account for approximately 10% of the employee’s time.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 10 years of prior relevant experience

• Experience in system, software, and/or test.

Qualifications We Prefer

• Strong communication and interpersonal skills

• Experience with team leadership

• Experience with the Earned Value Management System (EVMS) or similar budget tracking system

• Experience with Raytheon’s Proposal Capture Process (development of Basis of Estimates, etc)

• Experience with the Estimate at Complete (EAC) process

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.

• Relocation

Learn More & Apply Now!

• Please consider the following role type definition as you apply for this role.

• Onsite : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. 

Manufacturing Engineers develop and improve manufacturing processes by studying products and manufacturing methods. They provide premier engineering and manufacturing support expertise to enable on-time, lowest-cost hardware delivery with performance and reliability that exceeds customer expectations. They execute across all phases of a program including proposal capture, process development, transition to production, and production support. Manufacturing Engineers design, control, and improve the manufacturing process and system design through a collaborative effort with the value stream team. You would apply your skills to implement improvements that reduce cycle time and cost and improve productivity, while maintaining a high level of safety in the manufacturing environment and quality within the product.

What You Will Do

• Develop, maintain, and review Manufacturing Data Packages (MDPs) including assembly instructions, workflow/routing, labor standards, tool and fixture designs

• Support a manufacturing area as part of cross-functional team by guiding the production team through process troubleshooting and incorporation of engineering changes into the MDP

• Disposition non-conforming material with root cause and corrective action analysis as required

• Drive Continuous Improvement through process improvements to improve cycle time, reduce ergonomic risk to assemblers, automate, reduce costs (both direct and indirect) using CORE principles and data driven decision making

• Provide real-time technical support to manufacturers and fabricators; in-house as well as the supply base.

Qualifications You Must Have

• Typically requires a Bachelors degree in Science, Technology, Engineering or Math (STEM) and a minimum 2 years of prior relevant experience. 

• 1+ year of working in a manufacturing environment

• The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Proficiency with CAD solid modeling tools (preference for CREO/ProE) and/or simulation tools

• Experience with designing, programming, maintaining, and troubleshooting automated tooling and machinery

• Experience with military and industry standards

• Familiarity with standard material handling practices, especially as they pertain to Electrostatic Discharge mitigation requirements

• Active DoD security clearance

• Proficient use of Microsoft Office suite (Excel, Powerpoint, Project, Word, etc…)

• Proven written and oral communication skills, including presentation skills

• Self-motivated and results oriented individual with an ability to work in a team environment and with minimal direct supervision

• Demonstrated hands-on mechanical aptitude with the ability to work across disciplines

• Innovative mindset that drives continuous improvement and keeps pace with advances in technology

• Excellent organizational skills with fine attention to detail and an ability to manage multiple tasks simultaneously

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

• Relocation assistance is not available

Learn More & Apply Now!

Please consider the following role type definition as you apply for this role.

• Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Security Account Manager - MN

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About NETSCOUT:

NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years. NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.

Position Summary:

The Security Account Manager is responsible for achieving sales quota in assigned territory through direct sales to Fortune 500 and Enterprise customers. This role controls the accounts directly even if the business is booked through channels.

Essential Duties and Responsibilities

• Adhere to company policies and ethical guidelines
• Follows NETSCOUT’s selling process
• Responsible for booking business per the company bookings policies and revenue recognition policy
• Understand the customer’s business and how our products impact their business
• Develops strong relationships and coaches in the accounts
• Develop territory plan with identified F1000 targets in assigned territory
• Develops a pipeline of 4X quota and is constantly prospecting in new or existing accounts
• Consistently calls at multiple levels high and wide in accounts
• Works collaboratively with Sales Engineers to ensure ongoing account technical support.
• Follows company strategy and direction
• Candidate will need to live in the MN area.

Preferred Education:

• Bachelor’s degree

Preferred Qualifications/Skills:

• 10 + years field sales experience in DDOS, NDR and Network Security software sales
• 10+ years experience selling into IT / Data Centers, CISO, C-Level’s
• Experience selling DDOS /NDR or other Network Security software products
• Proven track record of success in selling Network Security solutions
• A quantifiable track record of success demonstrated by territory/professional growth
• A solid, articulate understanding of our technology, market, and client profile
• Track record of exceptional and consistent quota achievement
• Proven success, established customers and contacts, and solid territory knowledge
• You will need the skill to independently, work with large, complex accounts
• Ability to source, pursue and close new business

Working at NETSCOUT:

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits:

• Generous vacation package

• Equity

• Matching 401k plan

• Tuition reimbursement

• Attractive medical and dental coverage options

• Domestic partner benefits

• Health and Dependent Care spending accounts and Health Savings Account options

• Life and Disability Benefits

• Volunteer Time Off, Matching Charitable Gifts

Location: Minneapolis, MN

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. 

The Systems Engineering & Test Capabilities team discipline is seeking a Senior Systems Engineer to support integration and test activities for NASAMS (surface to air defense system) programs. In this role you will collaborate internally across functions and externally with our industry partners and U.S. Government customers to plan, prepare and execute Product Acceptance Testing and System Demonstration of the NASAMS Fire Unit. This position reports into the overall NASAMS SI&T Cross Product Team Lead.

What You Will Do:

• Support the test architect in the integration and test strategy development and implementation to include metric collection and tracking.

• Support the development and review of test plans and test procedures.

• Support the planning, preparations, and conduct and product acceptance, system demonstration, and System Integration and Checkout (SICO) events.

• Identify and coordinate resources required for execution of demonstration and test events.

• Responsible for providing technical assistance to the program SI&T CPT lead to include development of technical briefings for program and engineering leadership.

• International travel up to 20%. Regular travel between Raytheon locations in Massachusetts and Southern New Hampshire is required.

Qualifications You Must Have:

• Typically requires a Bachelor’s in Science, Technology, Engineering, or Mathematics. (STEM) and a minimum of 5 years of prior relevant experience.

• Experience with the systems, software, operation, integration, and/or test.

• Ability to obtain Interim Secret U.S. government issued security clearance is required prior to start date with the ability to obtain a Final Secret U.S. government issued security clearance after start.

Qualifications We Prefer :

• Experience with DOORS

• Experience with the integration and test of Air Defense Systems

• Experience with creating test scripts, and/or conducting performance analysis.

• Experience with Microsoft applications.

• Effective written and verbal communication, customer focus, collaboration, and multitasking skills.

• Active and transferable U.S. government issued security clearance.

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

• Relocation

Learn More & Apply Now!

• Please consider the following role type definition as you apply for this role

• Onsite : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. 

Manufacturing Engineers learn production operations and the manufacturing discipline in a controlled environment. They develop manufacturing engineering skills alongside their team; internalize an understanding of safety, quality, delivery, and cost; and use Raytheon systems and tools to create innovative and unique solutions to today’s manufacturing challenges. Manufacturing Engineers build technical depth into manufacturing processes and are accountable for improvement and optimization.

Primary responsibilities include developing the comprehensive manufacturing process for 3D metal parts for various radar, integrated sensor, and effector programs. The candidate will create, test, and upgrade Coordinate Measuring Machine (CMM) programs, develop and document fixturing and setups for CMM inspection, and create inspection plans. They will also assess process failures, disposition non-conforming hardware, and create and execute robust Root Cause/Corrective Action plans to permanently solve problems. This position requires close cooperation with the Operations team and other engineering disciplines. The desired candidate will possess excellent communication skills and be capable of working in a dynamic team environment.

What You Will Do

• Translate engineering design requirements into formal manufacturing process documentation including CMM programming, inspection planning, finishing requirements, and assembly instructions

• Support process improvements using data analysis, application of best practices, engaging with production personnel, and implementing innovative solutions to improve process capability and decrease cost

• Design, control, and improve the manufacturing process through collaboration with a multi-disciplined team

• Self-manage workload to support existing production, perform non-recurring engineering work for new products, and drive improvement projects to completion.

• Communicate effectively with Engineering and Operations leaders in department to ensure schedule needs are met and where any barriers to progress exist.

• Perform process development on new product introductions with an accelerated time to market

• Support continuous improvement initiatives and document standard methodologies and standard work for CMM and manual inspection operations

• Review metrology and statistical process control (SPC) data to identify and address potential defects before they occur

• Troubleshoot manufacturing issues alongside Quality and Operations personnel and apply CORE/6-sigma methods to determine Root Cause and apply Corrective Actions

Qualifications You Must Have

• Typically requires a Bachelors degree in Science, Technology, Engineering or Math (STEM) and a minimum 5 years of prior relevant experience. 

• Knowledge of CMM programming and workpiece holding and manual inspection methodology

• 5+ years correctly interpreting engineering drawings, including ASME Y14.5 Geometric Dimensions and Tolerances as well as typical government and industry specifications

• The ability to obtain and maintain a US security clearance. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance

Qualifications We Prefer

• CMM programming experience for complex workpieces typically requiring 4+ axis machining centers

• Demonstrated working knowledge of Creo CAD Software

• Process familiarity with paint, plating, and structural assembly

• Results-oriented focus on past projects to evaluate success

• Demonstrated hands-on mechanical aptitude

• Strong organization skills with ability to manage multiple tasks simultaneously

• Ability to work individually to support team/department success

• Excellent written, verbal, visual, and graphical communication skills

• Possess excellent judgment and professional maturity

• Knowledge and ability to apply CORE principles and techniques

• Active DoD Security Clearance

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

• Relocation assistance is not available

Learn More & Apply Now!

Please consider the following role type definition as you apply for this role.

• Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

Location: Remote (U.S.) or Hybrid from Chicago, Boston, or South Bend hubs
Travel: Up to 25%

Position Overview: Patient Experience Advisor

As a Patient Experience Advisor, you will serve as a strategic partner to our clients, owning the day-to-day relationship focused on driving meaningful improvements in patient experience. You'll bring a deep understanding of the healthcare landscape-including key trends, challenges, and priorities-and use that knowledge to guide clients toward impactful solutions.

In this role, you'll collaborate cross-functionally with internal teams and client stakeholders to align on strategy, identify opportunities, and implement support processes that advance the client's patient experience goals. You'll leverage data analytics, industry best practices, peer networking, and Press Ganey's proprietary programs to deliver proactive insights that inform client decision-making.

Job Responsibilities include:

• Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.

• Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey's solutions and insights to support strategic decision-making.

• Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey's differentiated value.

• Collaborate cross-functionally with internal teams-including consulting, marketing, data science, and knowledge management-to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.

• Partner with Application Support Specialists to ensure timely and strategic follow-through that aligns with each client's patient experience (PX) strategy.

• Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.

• Coordinate and present regular client performance reviews in partnership with the Managing Director.

• Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey's value proposition.

• Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.

• Experience: 5+ years in healthcare, with a strong focus on patient experience improvement initiatives.

• Expertise: In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS), & Medical Practice required.

• Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.

• Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices.

• Mindset: Passionate about patient experience, proactive in problem-solving, and committed to follow-through.

• Adaptability: Comfortable in a fast-paced environment with the ability to manage multiple priorities.

• Travel: Willingness to travel up to 25% for client engagements.

• Bachelor's degree required.

To work #BetterTogether, we embrace a hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. We gather in-office three days a week (Tuesday-Thursday), with remote flexibility on other days. This schedule may adjust based on travel needs.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $81,000 - $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.

Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.

Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.

An exciting opportunity is available for a SaaS Account Executive to join the Singlewire team. As part of our team, you will be responsible for selling our software solutions in a specific territory. This position could be located in any large Midwest Metro Area or Madison, Wisconsin.

What You'll Do

If you are a master at reading-between-the-lines, probing into and leveraging customer requirements and selling software solutions, you'll love the challenge of this position. You should be quick and flexible to flourish in our fast-paced environment. We are looking for that ideal individual that is motivated to drive results and enjoys meeting and exceeding monthly sales goals. The job responsibilities include:

• 
  
• Convince Cisco and Partner teams to sell Singlewire solutions
  
• Develop relationships with key Cisco and Reseller representatives in the region
  
• Support and drive all direct and indirect business opportunities for Singlewire products
  
• Use knowledge of unified communications solutions to convince partners and end users to include Singlewire notification as part of the collaboration stack
  
• Train Singlewire Partner sales teams how to discuss notification with their clients in a business relevant way that will produce leads for our solutions
  
• Engage with Cisco and Partner sales teams on client opportunities
  
• Provide demonstrations of our solutions, both in person and remotely to ultimately help our sales partners to close deals
  
• Pursue direct sales opportunities and successfully perform necessary steps to close the business
  
• Attend and staff various local and national Demand Generation events throughout the year
  
• Adhere to Singlewire standards and procedures such as adherence to pricing approvals, monthly pipeline reviews, forecasts and management of CRM system
  

You May Be Right for Us If You Have:

• 
  
• A Bachelor's Degree and 4 plus years of outside selling experience in a business- to- business environment
  
• Familiarity with a fast-paced marketplace and a demonstrated ability to successfully sell solutions within it
  
• Excellent relationship building skills
  
• Strong verbal communications and business acumen skills
  
• Strong interpersonal skills for working with customers, partners and other members of the Singlewire team
  
• Dedication to detail, organization, and productive time management
  
• Ability to effectively adapt to rapidly changing technology and apply it to business needs
  
• Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
  
• Ability to sell direct and also sell with and for a channel partner
  
• Ability to travel across the multi-state region and to customer/partner events as needed
  
• Professional personal appearance and work ethic
  
• Adequate home office space if located remotely from the Madison Singlewire office
  

Other Skills That Will Make You Stand Out:

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• Experience selling through Cisco and Cisco resellers
  
• Experience with Cisco Unified Communications
  
• Knowledge of marketplace and customers in a large Mountain West Metro Area
  
• Knowledge of Notification as a business solution
  

At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.