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MSR Technology Group has been an Inc 500/5000 corporation for the last 7 years in a row. We have an urgent need for Employee Relations Specialist, and this is an Onsite role in 1600 W. Monroe St., Phoenix, AZ 85007. Please find the job details below.
Title: Employee Relations Specialist
Location: 1600 W. Monroe St., Phoenix, AZ 85007
Duration: Long Term Contract
Pay Rate: $38 per hour on W2
Skills:
- 4+ Years of experience in HR practices and Employee Relations Investigations
- Google Suite
- HR practices and employment laws, conducting ER related investigations, reviewing ER matters, familiarity with FMLA, ADA, etc.
Education:
- Bachelor's Degree
Position Summary
The Employee Relations Business Partner Contractor serves as the subject-matter expert, providing HR services and support to employees and managers on topics such as engagement, retention, benefits, and leaves. This role will support the unit in data and file management, compliance in developing metrics and data to support critical processes.
This role serves as a resource for resolving workplace issues, including conducting investigations. The position emphasizes fostering a positive, reciprocal employer-employee relationship and proactively resolving workplace issues before they escalate. The role administers HR policies, collects and maintains HR data, processes paperwork according to established procedures, and recommends improvements.
Essential Functions
The following functions are essential, with a significant emphasis on positive employee relations
and issue management:
1. Project Management/Contribution
- Leads and actively participates in projects with cross-functional teams as assigned to include: Developing, maintaining, and coordinating detailed project plans to define roles and assignments, metrics, process documentation, actions and minutes for internal and external stakeholders
- Monitors project and audited milestones
- Prepares written reports for internal/external stakeholders documents results, KPIs and quality improvement
- Establishes and maintains effective working relationships with stakeholders, managing expectations
- Coordinates and facilities meetings
2. Employee Relations and Conflict Resolution
- Fosters a Positive Work Environment: Proactively works to maintain a work environment where employees feel motivated, contributing, and valued.
- Manager Coaching and Support: Trains, coaches, and supports people managers to ensure the employer-employee relationship is one of reciprocal value.
- Workplace Monitoring and Analysis: Monitors and analyzes the employer-employee relationship through surveys, conversations, and other data, preparing reports to support and recommend positive employee relations solutions.
- Issue Resolution and Investigation: Resolves workplace disputes, conducts formal investigations into complaints when warranted, and provides guidance to managers on performance management.
- Consultation and Documentation: Manages the employee relations consultation process by documenting detailed, factual summaries of current concerns, including relevant dates, locations, and incident descriptions.
- Case Analysis: Collects and reviews all relevant case data, including performance appraisals, previous corrective actions (e.g., documented coaching, PIP, or MOC), and formal disciplinary actions (e.g., Letter of Reprimand, Suspension).
- Factor Assessment: Identifies and documents any mitigating or aggravating factors related to the concern, as well as the team member's response to coaching and feedback.
- Compliance: Ensures employee relations practices comply with applicable federal, state, and local laws and regulations, as well as ADOR Personnel Policies.
3. Policy Interpretation and Administration
- Proposes, drafts, implements, interprets, trains, and reviews personnel policies and human resources guidelines.
- Responds to employee and manager requests related to policy interpretation.
- Tracks and maintains awareness of past precedents and policy exceptions to ensure fair and equitable application of policies.
Requirements
Education & Experience
- Minimum of four years previous experience in human resources, and specifically, employee relations.
- Selective Preference: Bachelor Degree in Business, HR or related field.
Knowledge/Understanding
- In-depth knowledge of employment laws, rules, regulations, policies, and procedures pertaining to personnel administration and employee relations, FLSA, FMLA, ADA, and HIPAA.
Skills & Abilities
- Excellent verbal, written, and listening communication skills.
- Ability to work in a confidential manner, ensuring information is shared with internal and
- external individuals appropriately.
- Effective organization and time management and project management skills with the
- ability to manage multiple projects simultaneously and work in high-pressure situations.
- Ability to understand and solve problems by applying intermediate analytical skills,
- including collecting, organizing, classifying, and synthesizing data.
- Selective Preference: SPHR, or similar HR certification.
Must be proficient in computer skills and have knowledge of Google Suite
80% Remote - will be required to go onsite every other Monday, and other times as needed.
If you have the above skills/experience, please share your resume in confidence to:
Recruiter Name: Sravan
Email:
EOE
MSR Technology Group DBA Infomatics has been an Inc 500/5000 corporation for the last 7 years in a row. We have an urgent need for Senior Government Accounting Consultant, and this is an Onsite role in Phoenix, AZ (Schedule 3 days in office 2 days at home). Please find the job details below.
Title: Senior Government Accounting Consultant
Location: Phoenix, AZ (Schedule 3 days in office 2 days at home)
Duration: Long Term Contract
Pay Rate: $48 per hour on W2 with benefits
Job Description
Working in a consultative capacity under direction from the DES Deputy Accounting Administrator, this position provides high-level financial and governmental accounting expertise to the Department and programmatic management, the General Accounting Office (GAO), and the Auditor General's Office (AGO). The primary focus of this consultant-type role is to review multiple bank accounts, advise on proper reconciliation procedures and oversight, and establish robust checks and balances for Annual Comprehensive Financial Report (ACFR) reporting. The role requires deep knowledge of Governmental Accounting Standards Board (GASB) pronouncements, State of Arizona Accounting Manual (SAAM) policies, risk mitigation, and continuous process improvement.
Major Responsibilities/Essential Functions
- Consultation & Bank Reconciliation Oversight Evaluates and reviews multiple bank accounts to ensure accuracy and procedural compliance.
- Advises management on designing and implementing proper reconciliation procedures, establishing oversight mechanisms, and mitigating financial risks.
- ACFR Checks & Balances Establishes and monitors critical checks and balances for the compilation of the ACFR.
- Works closely with program partners to ensure financial schedules are completed timely and in strict alignment with the ACFR, Schedule of Expenditure of Federal Award (SEFA), and Single Audit guidelines.
- GASB & Governmental Accounting Expertise Serves as a Subject Matter Expert (SME) to research, interpret, and implement new GASB pronouncements to ensure the organization remains in full compliance.
- Ensures all complex financial statements and reports are in strict accordance with both Generally Accepted Accounting Principles (GAAP) and GASB standards.
- Internal Controls & Process Improvement Provides comprehensive financial and accounting expertise to DES management and external partners.
- Participates in the establishment of guidelines and policies, specifically advising on internal accounting controls, reconciliation oversight, and ACFR reporting procedures.
Knowledge
- Generally Accepted Accounting Principles (GAAP) and Governmental
- Accounting Standards Board (GASB) standards.
- Extensive knowledge of Federal, State, and local laws regarding the ACFR,SEFA, and the Single Audit.
- Best practices in accounting trends, bank reconciliation oversight, and internal controls.
Skills
- Advanced techniques are required to evaluate and maintain accounting records through automated systems.
- Internal consulting, identifying problems, and recommending solutions in a clear, concise, and proactive manner.
- Developing and recommending revisions to governing policies and procedures.
Abilities
- Work independently as an internal consultant and make mature business decisions.
- Demonstrate excellence in managing ACFR deliverables, establishing checks and balances, and evaluating financial reports.
- Establish and maintain effective working relationships with managers and all stakeholders in an advisory capacity.
Required Education, Licensure, Certification
- A Bachelor's Degree in accounting, finance, or a closely related field.
- A minimum of five years of accounting experience.
Preferred Education, Licensure, Certification
- Strongly Preferred: Active Certified
- Public Accountant (CPA) license.
- Expert-level knowledge and hands-on application of GASB standards, fund accounting, and governmental financial reporting.
- Demonstrable experience with the preparation and review of an ACFR.
- A minimum of 5 years of progressive accounting experience, with at least 3 years spent directly within a government agency, municipality, school district, or public accounting firm specializing in governmental audits
If you have the above skills/experience, please share your resume in confidence to:
Recruiter Name: Sravan
Email:
EOE
Job Title: Law Enforcement Training Specialist – Impaired Driving / Drug Recognition
Job Description:
We are seeking an experienced law enforcement professional to support the development and delivery of training programs focused on impaired driving enforcement and drug recognition. This role will be responsible for designing training materials, delivering instruction, and supporting statewide initiatives aimed at improving the detection and prevention of impaired driving.
Key Responsibilities
- Develop lesson plans and training materials for DUI and impaired driving programs
- Design and deliver instruction on drug recognition and impairment detection
- Create hands-on training exercises and assessments for law enforcement personnel
- Evaluate training effectiveness through course critiques and feedback
- Collaborate with leadership on impaired driver training initiatives
- Ensure training programs align with national standards and emerging impairment trends
- Support coordination of Drug Evaluation and Classification Program (DECP) activities
- Prepare reports, documentation, and recommendations for program improvements
Required Qualifications
- 10+ years of sworn law enforcement experience
- Experience designing and developing lesson plans and training curriculum
- Current IACP credential certification
- Strong knowledge of impaired driving enforcement and drug recognition programs
Preferred Qualifications
- Program management experience
- Experience coordinating law enforcement training programs
QUALIFICATIONS Minimum of six (6) years hands-on ServiceNow experience.
Proven experience as a ServiceNow Architect or Senior Technical Lead.
Broad knowledge across multiple ServiceNow modules (not siloed).
Strong understanding of ServiceNow platform architecture and best practices.
Ability to both design and implement solutions independently.
Up-to-date knowledge of recent ServiceNow releases and capabilities.
KEY RESPONSIBILITIES Perform a comprehensive platform assessment of current ServiceNow environment.
Define a practical, execution-focused roadmap aligned with business needs.
Lead hands-on implementation across multiple ServiceNow modules.
Serve as the technical authority and decision-maker for platform architecture and design.
Partner with stakeholders to translate requirements into working solutions.
Mentor and guide supporting ServiceNow resources.
Ensure solutions leverage modern ServiceNow capabilities, including recent releases and AI features.
AREAS OF FOCUS Customer Service Management Employee Center Integrations (e.g., Microsoft Intune, Jamf) Discovery and Asset Management Early exploration and foundation for Software Asset Management Ongoing platform expansion and technical strategy Link Technologies is an equal opportunity employer.
All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
Must be proficient in computer skills and have knowledge of Google Suite
80% Remote - will be required to go onsite every other Monday, and other times as needed.
Position Summary
The Employee Relations Business Partner Contractor serves as the subject-matter expert, providing HR services and support to employees and managers on topics such as engagement, retention, benefits, and leaves. This role will support the unit in data and file management, compliance in developing metrics and data to support critical processes. This role serves as a resource for resolving workplace issues, including conducting investigations. The position emphasizes fostering a positive, reciprocal employer-employee relationship and proactively resolving workplace issues before they escalate. The role administers HR policies, collects and maintains HR data, processes paperwork according to established procedures, and recommends improvements.
Essential Functions
The following functions are essential, with a significant emphasis on positive employee relations and issue management:
1. Project Management/Contribution Leads and actively participates in projects with cross-functional teams as assigned to include:
- Developing, maintaining, and coordinating detailed project plans to define roles and assignments, metrics, process documentation, actions and minutes for internal and external stakeholders
- Monitors project and audited milestones
- Prepares written reports for internal/external stakeholders documents results, KPIs and quality improvement
- Establishes and maintains effective working relationships with stakeholders, managing expectations
- Coordinates and facilities meetings
2. Employee Relations and Conflict Resolution
- Fosters a Positive Work Environment: Proactively works to maintain a work environment where employees feel motivated, contributing, and valued.
- Manager Coaching and Support: Trains, coaches, and supports people managers to ensure the employer-employee relationship is one of reciprocal value.
- Workplace Monitoring and Analysis: Monitors and analyzes the employer-employee relationship through surveys, conversations, and other data, preparing reports to support and recommend positive employee relations solutions.
- Issue Resolution and Investigation: Resolves workplace disputes, conducts formal investigations into complaints when warranted, and provides guidance to managers on performance management.
- Consultation and Documentation: Manages the employee relations consultation process by documenting detailed, factual summaries of current concerns, including relevant dates, locations, and incident descriptions.
- Case Analysis: Collects and reviews all relevant case data, including performance appraisals, previous corrective actions (e.g., documented coaching, PIP, or MOC), and formal disciplinary actions (e.g., Letter of Reprimand, Suspension).
- Factor Assessment: Identifies and documents any mitigating or aggravating factors related to the concern, as well as the team member's response to coaching and feedback.
- Compliance: Ensures employee relations practices comply with applicable federal, state, and local laws and regulations, as well as ADOR Personnel Policies.
3. Policy Interpretation and Administration
- Proposes, drafts, implements, interprets, trains, and reviews personnel policies and human resources guidelines.
- Responds to employee and manager requests related to policy interpretation.
- Tracks and maintains awareness of past precedents and policy exceptions to ensure fair and equitable application of policies.
Requirements
Education & Experience
- Minimum of four years previous experience in human resources, and specifically, employee relations.
- Selective Preference: Bachelor Degree in Business, HR or related field.
Knowledge/Understanding
- In-depth knowledge of employment laws, rules, regulations, policies, and procedures pertaining to personnel administration and employee relations, FLSA, FMLA, ADA, and HIPAA.
Skills & Abilities
- Excellent verbal, written, and listening communication skills.
- Ability to work in a confidential manner, ensuring information is shared with internal and external individuals appropriately.
- Effective organization and time management and project management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations.
- Ability to understand and solve problems by applying intermediate analytical skills, including collecting, organizing, classifying, and synthesizing data.
- Selective Preference: SPHR, or similar HR certification.
Work Location: Remote
Assignment Duration: 14+ Weeks
Work Arrangement: Remote
Position Summary:
* This position serves as a clinical and administrative subject matter expert for Part C and Part D grievance and appeal functions; investigating and identifying member, provider and/or claim processing appeals and customer service grievances issues; and ensuring that investigation, resolution and responses are processed promptly in accordance with CMS requirements and timelines.
Key Responsibilities:
* Maintains a thorough understanding of our organization operations and business unit processes, work flows and system requirements, including, but not limited to, plan benefits as outlined in the Explanation of Coverage (EOC) documents, authorizations, referrals, network and non-network provider claims, and regulatory compliance.
* Maintains a current knowledge of CMS rules and regulations relating to the grievance and appeal processes.
* Participates in CMS and other audits and related activities as required.
* Coordinates investigation and resolution of complex grievance and appeal issues, reviews information provided by members, providers, and other interested parties regarding grievance and appeal cases, collects and analyzes supporting documentation, and makes the appropriate decisions involving grievance and appeal determinations.
* Performs all assigned functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides an excellent service experience to internal and external customers by consistently demonstrating our core and leadership behaviors each and every day.
* The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
* Perform all other duties as assigned.
Qualification & Experience:
* Working knowledge of CMS Managed Care Manual Chapter 13 - Beneficiary Grievances, Organization Determinations, and Appeals and CMS Prescription Drug Benefit Manual Chapter 18 - Part D Enrollee Grievances, Coverage Determinations, and Appeals, knowledge of healthcare billing and claims adjudication processes.
* Familiarity with medical terminology, ICD, CPT, HCPCS, and DRG codes, accurate and efficient keyboarding skills, and the ability to work effectively with common office software.
* Math, communications and business skills normally demonstrated by a high school degree or equivalent.
* Demonstrated ability to evaluate and interpret medical records and health plan benefit documents to make appropriate benefit determinations.
* Must possess highly developed interpersonal skills and communications skills, with a strong customer service orientation.
* 5 years of work experience with CMS member services, prior authorizations, appeal and grievance, or claims functions.
* Associate's Degree in a healthcare field of study or Nursing Diploma.
* Licensed Practical Nurse or Registered Nurse with a current, active, unrestricted nursing license in the state of Arizona (a state in the United States).
Location: Gilbert Arizona 85233
Duration: 6 Months
Schedule: Weekly hours are 40-45 (Overtime offered over 40 hours)
Overview: As a Manufacturing Engineer, you will design, implement, and improve manufacturing processes for circuit card assemblies, electronics box assemblies, and ground support equipment. This role requires collaboration with cross-functional teams to ensure manufacturability and compliance while driving continuous improvement initiatives.
Key Responsibilities:
- Design, implement, and improve manufacturing processes and workflows for circuit card assemblies, electronics box assemblies, and ground support equipment
- Program SMT equipment including Screen Printers, Placement, and Reflow ovens
- Analyze production data to identify inefficiencies and recommend solutions
- Support new product introductions by developing and validating manufacturing processes
- Collaborate with design, quality, and operations teams to ensure manufacturability and compliance
- Troubleshoot production issues and implement corrective actions
- Understand engineering drawings and translate them into work instructions for manufacturing technicians
- Design manufacturing fixtures for use by production technicians using SolidWorks CAD Software
- Lead continuous improvement initiatives using Lean, Six Sigma, or other methodologies
Required Qualifications:
- Bachelor's degree in Mechanical, Industrial, or Manufacturing Engineering or related field, or equivalent experience
- 3 years of experience in a manufacturing engineering role
- Strong understanding of manufacturing principles, process design, and quality systems
- Experience with CAD software and manufacturing tools
- Knowledge of Lean Manufacturing, Six Sigma, or similar methodologies
- Excellent problem-solving and communication skills
Work Location: AZ (Remote)
Assignment Duration: 3 months (Possibility to extend or convert)
Work Schedule: Training 8-5 Mon-Fri (4 weeks, camera on, no time off). Post-training 8-5 Mon-Fri
Job Description-
Conduct review of delegated entities for compliance with quality, service performance and utilization, credentialing reviews and medical record audits. Perform community activities related to clinical initiatives such as health fairs and communication with agencies and providers. Collaborative culture. Key project to complete AHCCCS Medicaid QOC investigations.
Systems - Word, teams, outlook, power point, excel, one drive, one note & specialized report system
Resposibilities:
Receive 1-2 QOC investigations daily that are due 60 days from the assignment date. Reviewing medical records, provider policies/manuals and statutes to ensure providers are rendering appropriate care to our members per the guidelines. Writing an investigative report of findings and submitting reports.
Expectation to complete 1 investigative report per day. The role is unique as it requires clinical knowledge to be able to identify quality concerns and develop quality improvement plan to address the concerns with the provider.
Candidate Requirements
Education/Certification
Required:
Preferred: Bachelor's degree in nursing or license (COMPACT IS OK) counselor/ SW preferred.
Licensure
Required:
Preferred: LPN, LVN, RN, PA, LPC, LAC or LCSW license. CPHQ (Certified Professional in Healthcare Quality) preferred.
Years of experience required: 3+ years of clinical, quality improvement or healthcare experience. MUST have BH or physical health setting experience.
2+ years of experience in quality function in a healthcare setting.
Disqualifiers: No clinical BH or physical health experience
Additional qualities to look for: Self driven, fast learner, critical thinker
- Top 3 must-have hard skills stack-ranked by importance
1
Clinical knowledge
2
Critical thinker, independent work, tech savvy
3
Self driven
Responsibilities
Sentinel is seeking a motivated individual with IT Sales Experience. With a base salary, bonus plan and un-capped commissions, you have unlimited earning potential. Your experience selling IT solutions in the greater Phoenix area will only enhance your current successes. We offer full support to our sales staff, which includes Infrastructure Architects, Pre-Sales IT Solution Architects, Administrative Support, and Project Management, to ensure you can focus on what you do best. This position is based out of our office located in Tempe, AZ.
Qualifications
* Candidate should have a minimum of 2+ years of sales experience
* Candidate should be an experienced self-starter with the ability to ramp up quickly
* Experience in selling IT Infrastructure or Managed Services preferred
* Ability to build and maintain strong client relationships
* Experience prospecting for new business within IT and Financial services
* Demonstrate a successful track record of closing business utilizing a consultative selling approach
* Must be an aggressive self-starter with excellent prospecting, relationship building, and closing skills
* The candidate must have a car, as this position requires travel between location and the transportation of equipment
* A valid driver's license and proof of vehicle insurance will be required
* Legally authorized to work in the US without sponsorship
* Must demonstrate a \"can-do\" attitude
We focus on candidates that display our \"ACE\" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.
*
Overview
IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn /careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact .
The \"Know Your Rights\" Poster is available here
EEO Policy Statement is available here.
Be the one who makes a difference!
At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference—with us.
We are seeking a Product Manager to champion the school client experience for our Vertex Hub—the centralized digital platform through which schools engage with our services. In this ground-floor role, you will create clarity from ambiguity, translating diverse stakeholder needs into a focused, executable roadmap grounded in data and a relentless commitment to user experience.
Success in this role requires balancing cross-functional priorities while protecting a simple, intuitive client experience. You will work closely with service line leaders and executive stakeholders to ensure alignment, while building the delivery discipline necessary to ship meaningful value at a sustainable pace. This is a hands-on role for a builder who thrives on transforming competing priorities into a predictable plan that improves how we serve schools.
About the Vertex Hub:
The Vertex Hub is our centralized digital platform designed to serve as the primary engagement channel between schools and Vertex service teams. It consolidates service requests, workflows, communication, and visibility into a single, unified experience. The platform spans multiple service lines and is expected to support significant transaction volume across schools.
Because the Hub sits at the intersection of operations, technology, and client experience, product decisions require close alignment with service leaders and executive stakeholders. This role translates cross-functional priorities into a focused roadmap while ensuring the end-user experience remains simple, intuitive, and high-value.
ESSENTIAL FUNCTIONS:
1. Product Definition & Client Advocacy:
- Translate stakeholder needs, client feedback, and user analytics into clear feature requirements, user stories, and acceptance criteria.
- Champion a user-centric approach by creating wireframes and prototypes to validate design concepts with clients and internal teams.
- Act as the voice of the school client, grounding prioritization decisions in user value and experience simplicity.
- Maintain clear product documentation, including feature specifications and process flows, ensuring a reliable source of truth.
2. Roadmap & Backlog Management:
- Develop and maintain the product roadmap, managing the intake and prioritization of feature requests from multiple service lines.
- Facilitate prioritization meetings with service leaders, using objective scoring models to build consensus and align the backlog with strategic goals.
- Manage the sprint planning process, ensuring the team has a clear and committed set of priorities and a well-groomed backlog for each development cycle.
- Prepare and present roadmap updates and scope change proposals to leadership, clearly articulating the rationale to secure required approvals.
3. Execution Discipline & Delivery Systems:
- Design and refine the operating system that moves ideas from request to shipped value, preventing reactive fire-drills and protecting team focus.
- Establish lightweight but disciplined intake, discovery, sprint, and release practices that create clarity without unnecessary bureaucracy.
- Lead sprint planning, reviews, and retrospectives with a focus on throughput, dependency management, and continuous improvement.
- Break large initiatives into shippable increments that allow early value delivery and rapid learning.
- Leverage generative AI tools to accelerate creation of user stories, acceptance criteria, and related artifacts.
4. Stakeholder Communication & Change Management:
- Serve as the primary point of contact for internal service teams regarding platform capabilities, feature requests, and release timelines.
- Develop and execute communication plans for all platform updates, ensuring stakeholders are informed of progress, changes, and user impact.
- Partner with service leaders to create training materials and lead change management efforts that drive successful adoption of new features by internal teams.
- Act as the primary contact for external technology vendors and integration partners, managing relationships and technical requirements for the platform.
KNOWLEDGE, SKILLS & ABILITIES:
Required Qualifictions:
- Proven experience in a product management role, taking software features from concept to launch.
- Demonstrated ability to champion the end-user, using client feedback, user research, and data to inform product decisions.
- Experience defining and implementing product development processes, including feature intake, prioritization, and backlog management.
- Strong facilitation skills with experience managing requirements and competing priorities from multiple senior stakeholders.
- Hands-on experience managing product backlogs and writing user stories in a project management tool like Asana or Jira.
- Practical fluency using generative AI tools to accelerate the creation of product artifacts like user stories and acceptance criteria.
- Excellent communication and interpersonal skills, with the ability to articulate the 'why' behind product decisions to a variety of audiences.
Preferred Qualifications:
- Experience working on B2B software, internal tools, or client-facing service platforms.
- Direct experience leading change management initiatives to drive adoption of new software and processes with internal teams.
- Familiarity with user analytics and prototyping tools such as FullStory and Figma.
- Experience building product management practices from an early stage in a new team or startup environment.
- Experience serving as a point of contact for external technology vendors or integration partners.
Be excited to be a part of our team and grow your career with us!
Be the one who enables us to positively impact over 258,000 students across multiple states while driving our growth forward so we can enrich even more lives. Be the one who helps us achieve excellence for over 226 schools that we support with academics, finance, technology, human resources, communications, marketing, facilities, construction, and food services. Be the one who is a diverse thinker, a team player, a smart risk taker, an innovator, and a difference maker by encouraging others to climb higher and reach farther to further education.
- Be yourself surrounded by wonderful people who care about you, value your unique skills, and lift you up.
- Be supported in your work by caring leaders and team members who want you to succeed.
- Be empowered to make a difference and climb higher and reach farther to change lives through education.
- Be well in all aspects of your life from your physical, mental, and emotional wellbeing to your finances.
- Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance.
- Be able to care for your health and your family with comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions.
- Enhance your growth and development with mentoring and money to take training classes.
- Thrive in a welcoming, supportive, and inclusive environment where we treat others with fairness and respect, celebrate diversity, and elevate equality and inclusion as an equal opportunity employer.
Be the one who makes a difference!
With an innovative mind, a hungry heart, and engaging spirit you can change lives through education. Be a part of Vertex Education and let's make a difference together. Apply Today!
