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Job Title: Support Engineer
Location: Seattle, WA / Bothell, WA (On-site)
Job Type: Full-time
About Us:
Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.
Role Summary:
We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.
Key Responsibilities:
- Own customer support issues end to end and ensure timely, accurate resolutions
- Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
- Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
- Serve as the escalation point for Jira Service queues and guide triage and prioritization
- Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
- Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
- Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
- Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
- Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
- Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
- Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
- Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
- Mentor junior support engineers and help develop team best practices
- Participate in incident response efforts for issues affecting multiple customers or systems
Required Qualifications:
- 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
- Proven experience supporting healthcare customers or healthcare data workflows
- Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
- Proficiency with Jira Service Management for issue triage and workflows analysis
- Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
- Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
- Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
- Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
- Strong documentation skills maintaining shared knowledge bases or support playbooks
- Comfort handling workloads involving sensitive healthcare information and security-related tasks
Preferred Qualifications:
- Scripting or automation experience in Python, Bash, or PowerShell
- Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
- Experience supporting customers during EHR integrations or workflow onboarding
- Experience with remote support tools such as TeamViewer or AnyDesk
- Experience building documentation or diagrams in Confluence and Lucidchart
- Exposure to security monitoring tools or vulnerability management processes
- Prior mentorship or leadership experience in a support environment
What We Offer:
- A competitive salary and stock options grant
- Holiday schedule according to your country of residence and PTO
- An innovative and high-paced work environment with a flat management hierarchy
- Opportunities for professional growth and advancement in a rapidly scaling company
How to Apply:
Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!
Join us in transforming healthcare through innovative technology!
Job description:
Knit Programmer – Wearable Devices
We are seeking an experienced Knit Programmer to join our R&D team focused on next-generation wearable technologies. This is a highly specialized, hands-on role requiring deep expertise in machine knitting, sample development, and prototype fabrication.
Key Responsibilities
- Program and operate Shima Seiki knitting machines to develop samples and functional prototypes for wearable devices.
- Produce a range of outputs—from coupon-level test samples to fully integrated knit prototypes.
- Maintain accurate documentation for all programmed runs, including machine settings, yarn specs, and outcomes.
- Collaborate with multidisciplinary teams (engineering, design, materials science) to translate requirements into knit form.
- Manage the tracking and organization of sample development, revisions, and deliveries.
Minimum Qualifications
- 8+ years of hands-on experience with Shima Seiki knit programming and machine operation.
- Proven track record of working in both R&D and production environments for knitwear.
- Strong ability to communicate and collaborate across cross-functional teams (XFN), including technical and non-technical stakeholders.
- Deep understanding of knit structures, yarn properties, and wearable construction methods.
Preferred Qualifications
- Experience with STOLL knitting machines and associated programming tools.
- Exposure to smart textiles and e-textiles or prior work in wearable electronics integration.
Note: This role is not remote or AI-simulated. We are looking for a candidate with physical, demonstrated expertise in machine knitting and prototype execution. Applications without direct machine experience will not be considered.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- working in an R&D and production environment: 1 year (Required)
- shima seiki knit programming: 8 years (Required)
- Work Location: Redmond, Washington
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Commercial Airplanes is excited to offer opportunities for an Electronic Technician - Precision Machine Tool Maintenance to join our Equipment Services team in various locations across Washington State.
As an Electronic Technician specializing in Precision Machine Tool Maintenance, your role will involve the installation, maintenance, and troubleshooting of electronic and electrical systems in precision machine tools, where attention to detail and adherence to safety protocols are paramount. You will be responsible for diagnosing and resolving issues in complex systems, ensuring that all equipment operates efficiently and meets stringent specifications. Your commitment to quality will be reflected in your ability to collaborate with various teams, maintain accurate records, and comply with all regulatory requirements.
You will play a critical role in upholding our commitment to safety and quality standards, ensuring that all operations meets regulatory compliance and operational excellence. If you are detail-oriented, possess strong technical skills, and thrive in a collaborative environment, we invite you to apply and be a part of our mission to deliver excellence in aviation.
Position Responsibilities:
- Install, maintain, troubleshoot, repair, and rework electronic and associated electrical systems of precision machine tools and other manufacturing equipment, ensuring compliance with original equipment manufacturer specifications.
- Troubleshoot communication protocols to facilitate the transmission and receipt of information between various machine tool and production systems.
- Utilize open computing architecture to diagnose issues in integrated machine tool and production systems, determining appropriate repair actions.
- Write and edit programs to support maintenance activities, including alignments and ballbars, using knowledge of high-level programming languages.
- Develop test programs and loops to troubleshoot equipment movement for repeatability and accuracy.
- Comply with all Federal, State, and Company regulations while performing duties.
- Collaborate with other crafts to assist in troubleshooting outside the central control system as needed.
- Diagnose malfunctions in systems and components, determining corrective actions to restore optimal operating efficiency.
- Communicate relevant information to succeeding shifts using management-approved methods.
- Work with lower-classification employees on maintenance, installation, repair, retrofit, modification, calibration, adjustment, and testing of precision machine tools and subsystems.
- Maintain equipment records, logs, and updates, preparing reports and schedules as required.
- Plan jobs by coordinating equipment, tools, drawings, and procedures to facilitate job completion.
- Ensure system configurations comply with FAA and accreditation requirements.
- Possess working knowledge of software programming languages (e.g., Boolean, ladder, C+, C++) and numbering systems (binary, octal, hexadecimal).
- Understand electronic theory, computer and networking architecture, microprocessors, and discrete components.
- Use various computing systems and test equipment (e.g., oscilloscopes, meters, laser interferometers, ballbars) to test and adjust electronic components and systems.
- Collaborate with Management, Engineering, Equipment Manufacturers, and Vendors to analyze and recommend improvements for facility and equipment design.
- Maintain and utilize schematics, blueprints, wiring diagrams, technical documents, and applicable specifications and codes.
- Develop and use electronic, electrical, and electromechanical test equipment and measuring devices as required.
- Perform tasks associated with other job classifications when necessary to complete assignments.
- Obtain and maintain applicable licenses, certificates, and certifications.
- Troubleshoot and maintain electronic control devices, spindle systems, sensors, servo systems, PID loops, transducers, feedback technologies, magnetic devices, and electrostatic discharge systems.
- Repair digital electronics, serial/parallel bus transmission systems, high-frequency circuitry, analog devices, and printed circuit boards.
Physical Demands and Potential Hazards:
- Perform physical tasks that include lifting weights ranging from 10-15 lbs. to 15-35 lbs.
- Engage in various movements such as reaching, handling, turning, twisting, lifting, lowering, climbing, balancing, bending, kneeling, crouching, and squatting.
- Work in environments that may involve contact with metals, solvents, and coolants.
- Operate in proximity to moving parts and tools, sharp cutters, and potential slipping hazards.
- Adapt to varying noise levels and atmospheric conditions.
- Utilize personal safety gear to protect face/eyes, hands/arms, and feet while performing job duties.
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.62 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee
Resumes of current Puget Sound Boeing employees submitted via “Find Jobs” in Boeing/Workday will be considered as this job is not installed in QTTP (Quality Through Training Program).
Basic Qualifications:
- 3+ years of electronic/electrical experience in any of the following fields: machine tool maintenance, industrial electronic and/or electrical maintenance field, or military electronic/electrical system maintenance.
- 1+ years' experience troubleshooting programmable logic controllers (PLC) OR Functionally Equivalent Control Systems, such as related fields including military, shipboard, aircraft support, weapons systems, or industrial automation platforms.
- Ability to work at heights up to 125 feet above ground level and pass Fall Protection Training.
Preferred Qualifications:
- Experience working in manufacturing or industrial setting maintaining and troubleshooting equipment.
- Experience reading and interpreting drawings, specifications, material processes, schematic and diagrams.
- Experience working around 3 phase, industrial voltages 480v, 277v, 208v.
- Ability to work around electromagnetic fields as a result of various types of production equipment.
Conflict of Interest:
Successful candidates for this position must successfully complete the Company’s Conflict of Interest (COI) assessment process.
Typical Education & Experience:
High school graduate or GED preferred.
Relocation:
- This position offers relocation based on candidate eligibility.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Union Representation Statement:
This is an hourly position governed by the International Association of Machinists (IAM-751) Collective Bargaining agreement.
Shift Work Statement:
- This position is for a variety of shifts. Working in other shifts and/or overtime varies based on business needs.
Total Rewards & Pay Transparency:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay: $47.00/hour, with potential to earn up to $62.45/hour in accordance with the terms of the relevant collective bargaining agreement.
Applications for this position will be accepted until Mar. 30, 2026
Language Requirements
English Preferred
Relocation
This position offers relocation based on candidate eligibility.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for variable shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Commercial Airplanes is excited to offer opportunities for a Machine Repair Mechanic to join our Equipment Services team in various locations across Washington State.
As a Machine Repair Mechanic, your expertise will be essential in maintaining and repairing a variety of machine tools and equipment, where precision and attention to detail are paramount. You will be responsible for conducting thorough inspections and implementing preventative maintenance practices to ensure optimal functionality and reliability of all equipment. Your commitment to safety will be reflected in your adherence to SHEA regulations and best practices while guiding and mentoring team members.
You will play a critical role in upholding our commitment to safety and quality standards, ensuring that all operations meets regulatory compliance and operational excellence. If you are detail-oriented, possess strong technical skills, and thrive in a collaborative environment, we invite you to apply and be a part of our mission to deliver excellence in aviation.
Position Responsibilities:
- Install, disassemble, repair, assemble, test, and maintain machine tools, process buildings, and overhead handling equipment, including stationary generator sets at the Kent and Bellevue Data Centers.
- Conduct preventative maintenance inspections on stationary generator sets and other equipment.
- Ensure compliance with SHEA regulations while performing all tasks.
- Guide and mentor lower-classification employees in maintenance, repair, troubleshooting, modification, adjustment, and testing of machines and equipment.
- Utilize schematics, blueprints, specifications, manuals, and applicable procedures to complete work assignments effectively.
- Develop assembly methods when procedures are not available, documenting these methods for future reference.
- Hand scrape, flake, lap, level, and align equipment components as needed.
- Use precision devices for failure analysis and apply preventive/predictive technologies to machine and equipment systems.
- Perform operational tests on machine tools and building equipment to ensure functionality.
- Maintain logs, charts, and records, preparing reports and schedules as required.
- Conduct preventive and predictive maintenance inspections to ensure equipment reliability.
- Collaborate with other crafts to accomplish tasks and assist as needed.
- Perform incidental rigging to facilitate work tasks.
- Carry out work in other classifications when necessary to complete assignments.
Physical Demands and Potential Hazards:
- Perform physical tasks that include lifting weights ranging from 10-15 lbs to 15-35 lbs.
- Engage in various movements such as reaching, handling, turning, twisting, lifting, lowering, climbing, balancing, bending, kneeling, crouching, and squatting.
- Work in environments that may involve contact with metals, solvents, and coolants.
- Operate in proximity to moving parts and tools, sharp cutters, and potential slipping hazards.
- Adapt to varying noise levels and atmospheric conditions.
- Utilize personal safety gear to protect face/eyes, hands/arms, and feet while performing job duties.
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee
Resumes of current Puget Sound Boeing employees submitted via “Find Jobs” in Boeing/Workday will be considered as this job is not installed in QTTP (Quality Through Training Program).
Basic Qualifications:
- 3+ years' experience as a CNC machine repair mechanic, manufacturing building systems mechanic, or general equipment repair mechanic, (IE Pump repairs, ship repairs, large farming equipment or military equipment).
- Willing to work at heights up to 125 feet above ground level and pass Fall Protection Training.
Preferred Qualifications:
- Experience testing and diagnosing hydraulic, pneumatic, electromechanical components, and test equipment.
- Experience reading and interpreting drawings, specifications, material processes, schematic and diagrams.
- Ability to work around electromagnetic fields because of various types of production equipment.
Conflict of Interest:
Successful candidates for this position must successfully complete the Company’s Conflict of Interest (COI) assessment process.
Typical Education & Experience:
High school graduate or GED preferred.
Relocation:
- This position offers relocation based on candidate eligibility.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Union Representation Statement:
This is an hourly position governed by the International Association of Machinists (IAM-751) Collective Bargaining agreement.
Shift Work Statement:
- This position is for a variety of shifts. Working in other shifts and/or overtime varies based on business needs.
Total Rewards & Pay Transparency:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay: $46.00/hour, with potential to earn up to $61.01/hour in accordance with the terms of the relevant collective bargaining agreement.
Applications for this position will be accepted until Jul. 03, 2026
Language Requirements
English Preferred
Relocation
This position offers relocation based on candidate eligibility.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for variable shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
USBP is hiring immediately for full-time, career positions , where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities.
Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.
Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).
Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences.
Relocation may be required.
Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.
Salary and Benefits: Salary for newly appointed law enforcement Border Patrol Agents varies from: Overtime Pay: Up to 25% Duty location impacts pay rates; All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.
*Recruitment Incentive
* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive.
The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location.
Retention Incentive
* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.
Big Bend Sector Stations
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*Presidio, Van Horn,
*Sanderson, Alpine,
*Sierra Blanca, Marfa Buffalo Sector Stations
- Wellesley Island Del Rio Sector Stations
- Del Rio, Brackettville,
*Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde El Paso Sector Stations
- Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces,
*Lordsburg, Santa Teresa, Ysleta El Centro Sector Stations
- El Centro, Indio, Calexico Grand Forks Sector Stations
- Pembina Havre Sector Stations
- Havre, Malta, Plentywood, Scobey, Sweetgrass Houlton Sector Stations
- Calais, Fort Fairfield, Jackman, Rangeley, Van Buren Laredo Sector Stations
- Laredo South, Cotulla,
*Hebbronville, Laredo West,
*Freer, Laredo North, Zapata Rio Grande Valley Sector Stations
- Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen San Diego Sector Stations
- Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente Spokane Sector Stations
- Colville, Curlew, Metaline Falls, Oroville Swanton Sector Stations
- Beecher Falls, Burke, Champlain, Newport, Richford Tucson Sector Stations
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*Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox Yuma Sector Stations
- Blythe, Yuma, Wellton Duties and Responsibilities: Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.
Qualifications: GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as: Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., and gathering evidence for criminal cases prosecuted through the court system.
GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.
Make arrests and exercise sound judgment in the use of firearms; or develop and maintain contact with a network of informants.
There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.
Citizen to apply for this position.
S.
residency (including protectorates as declared under international law) for at least three of the last five years.
In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.
Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.
The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.Veterans' Preference : You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA).
The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training : Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses.
Border Patrol work requires the ability to speak and read Spanish, as well as English.
Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.
Click the Apply button on this site.
You will be linked to the CBP Talent Network registration page.
For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.
You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application.
Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.
If you have questions about the application process, contact a recruiter through the U.Border Patrol page: /s/usbp.
NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.
Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Customer Service Representative Responsibilities- Handle high amounts of incoming calls
- Produce sales leads
- Identify and evaluate customers' needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Reach personal/customer service team sales targets and call handling quotas
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Some proven customer support experience or experience as a client service representative
- Track record of not just reaching, but exceeding quota requirements
- Strong phone administration skills and active listening capabilities
- Experience with CRM systems and practices
- Customer orientation and capacity to adapt/respond to different types of characters
- Exceptional communication and presentation skills
- Ability to multi-task, prioritize, and control time effectively
- High school degree
Remote working/work at home options are available for this role.
Essential Functions:
- Knows, understands, incorporates and demonstrates the Trinity Mission, Vision and Values in behaviors, practices, standards policies procedures and decisions.
- Demonstrates understanding of appropriate clinical documentation to ensure the severity of illness, risk of mortality, quality indicators and level of services provided are accurately reflected in the health record.
- Communicates with and educates physicians and all other member of the healthcare team in clinical documentation and monitors provider engagement.
- Conducts concurrent reviews of selected patient health records to address legibility, clarity, completeness, consistency and precision of clinical documentation.
- Formulates compliant clarifications/queries following Trinity Health's documentation integrity procedures.
Minimum Qualifications:
- Must possess an Associate/Diploma Degree in Health Information Technology (HIT) or Advanced degree in nursing (NP, APN) or Physician Assistant. In absence of college degree, must have three (3) years' experience as an inpatient code or documentation specialist.
- Preferred Certifications: RN, RHIA, RHIT, CCS, CCDS or CDIP
- Experienced in critical care, medical or surgical inpatient care nursing as an RN, PA, NP, APN or inpatient coder preferred
- Excellent communication, interpersonal, collaboration and relationship building skills. Strong critical thinking skills, and ability integrate knowledge. Prioritization and organizations skills required.
- Demonstrated ability to use standardized desktop and Windows based computer system. Data entry and typing skills at minimum 30 wph.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Remote working/work at home options are available for this role.
Essential Functions:
- Knows, understands, incorporates and demonstrates the Trinity Mission, Vision and Values in behaviors, practices, standards policies procedures and decisions.
- Demonstrates understanding of appropriate clinical documentation to ensure the severity of illness, risk of mortality, quality indicators and level of services provided are accurately reflected in the health record.
- Communicates with and educates physicians and all other member of the healthcare team in clinical documentation and monitors provider engagement.
- Conducts concurrent reviews of selected patient health records to address legibility, clarity, completeness, consistency and precision of clinical documentation.
- Formulates compliant clarifications/queries following Trinity Health's documentation integrity procedures.
Minimum Qualifications:
- Must possess an Associate/Diploma Degree in Health Information Technology (HIT) or Advanced degree in nursing (NP, APN) or Physician Assistant. In absence of college degree, must have three (3) years' experience as an inpatient code or documentation specialist.
- Preferred Certifications: RN, RHIA, RHIT, CCS, CCDS or CDIP
- Experienced in critical care, medical or surgical inpatient care nursing as an RN, PA, NP, APN or inpatient coder preferred
- Excellent communication, interpersonal, collaboration and relationship building skills. Strong critical thinking skills, and ability integrate knowledge. Prioritization and organizations skills required.
- Demonstrated ability to use standardized desktop and Windows based computer system. Data entry and typing skills at minimum 30 wph.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Remote working/work at home options are available for this role.
Essential Functions:
- Knows, understands, incorporates and demonstrates the Trinity Mission, Vision and Values in behaviors, practices, standards policies procedures and decisions.
- Demonstrates understanding of appropriate clinical documentation to ensure the severity of illness, risk of mortality, quality indicators and level of services provided are accurately reflected in the health record.
- Communicates with and educates physicians and all other member of the healthcare team in clinical documentation and monitors provider engagement.
- Conducts concurrent reviews of selected patient health records to address legibility, clarity, completeness, consistency and precision of clinical documentation.
- Formulates compliant clarifications/queries following Trinity Health's documentation integrity procedures.
Minimum Qualifications:
- Must possess an Associate/Diploma Degree in Health Information Technology (HIT) or Advanced degree in nursing (NP, APN) or Physician Assistant. In absence of college degree, must have three (3) years' experience as an inpatient code or documentation specialist.
- Preferred Certifications: RN, RHIA, RHIT, CCS, CCDS or CDIP
- Experienced in critical care, medical or surgical inpatient care nursing as an RN, PA, NP, APN or inpatient coder preferred
- Excellent communication, interpersonal, collaboration and relationship building skills. Strong critical thinking skills, and ability integrate knowledge. Prioritization and organizations skills required.
- Demonstrated ability to use standardized desktop and Windows based computer system. Data entry and typing skills at minimum 30 wph.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Remote working/work at home options are available for this role.
Join Our Team as a Website Tester at Little Wheel
Little Wheel is a gambling technology company focused on researching and building products that put players first. We are currently hiring Website Testers across Michigan, New Jersey, Pennsylvania, and West Virginia.
This is a great opportunity to earn extra income on a flexible schedule while helping us test online casinos. No prior experience is required, and all training is provided.
This is a short-term contract, with opportunities for ongoing work for high performers.
Role Overview
As a Website Tester, you will:
- Participate in user experience testing on various online casino platforms.
- Follow step-by-step instructions to complete assigned tasks.
- Record feedback and report bugs or usability issues.
- Provide detailed insights into your testing experience.
- Complete all testing assignments within set timelines.
Requirements
To be eligible, you must:
- Be at least 21 years old.
- Reside in one of the following states: Michigan, New Jersey, Pennsylvania, or West Virginia.
- Own a laptop or desktop computer.
- Be able to complete a short, paid online training and onboarding process.
No previous testing or gambling experience is needed. You will not be gambling with your own money, and there are no fees or out-of-pocket costs. All the interactions/game-play would be for testing purposes.
Compensation and Benefits
- Guaranteed earnings of at least $1,000 for approximately 20 hours of testing.
- Minimum of $25/hour, with higher pay for faster testers.
- $100 bonus upon completing the onboarding program.
- Flexible schedule – choose when you want to work.
- Work from home – test websites from the comfort of your own space.
- Fast payments – get paid after each of the 4 testing stages.
- Excellent support – coordinators available daily from 6 AM to 11 PM ET.
What Our Testers Say
"Great side gig for some extra cash. The team is very communicative and will answer any questions/concerns!" – Maria, Trustpilot (2021)
"Tasks are clearly explained with step-by-step instructions. You can work when it's convenient. Support is very helpful and responsive." – Anonymous, Glassdoor (2025)
Read more reviews on Glassdoor, Trustpilot, and Google.
Equal Opportunity Statement
Little Wheel LLC is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees, regardless of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or veteran status. We celebrate diversity and strive to create a workplace where everyone feels valued.
Company Info
Website: Address: Little Wheel LLC, 250 Pehle Ave, Suite 200, Saddle Brook, NJ 07663 Phone: (833) 313-7490
Remote working/work at home options are available for this role.
