Information Technology For Development Itd Jobs in Jackson County Mi Flexible

Now Hiring: Quality Assurance Manager

At Advance Turning & Manufacturing, Inc., we specialize in precision machining for the medical and aerospace industries, as well as other high-performance sectors. We are seeking a highly skilled and forward‑thinking Quality Manager with strong technical depth and leadership capability to elevate our quality systems across medical and aerospace manufacturing. This role is ideal for someone with a solid Quality Engineering foundation, proven success in compliance-driven environments, and the ability to drive continuous improvement at a systems level.

The successful candidate will bring hands-on experience implementing PFMEA, strengthening SPC utilization, and managing compliance with AS9100 and ISO 13485 certifications. The role offers significant influence, collaboration with senior leadership, and the opportunity to guide long-term quality strategy within a fast-paced CNC manufacturing environment.

Key Responsibilities:

• Lead, maintain, and improve the Quality Management System (QMS) in accordance with AS9100 and ISO 13485.
• Develop and refine PFMEA processes to ensure thorough risk assessment and mitigation.
• Drive SPC implementation and data‑driven process control throughout manufacturing.
• Oversee quality engineering, inspection, calibration, and compliance activities.
• Lead internal and external audits, ensuring timely and effective corrective actions.
• Partner with engineering and operations to resolve quality issues and deploy robust corrective solutions.
• Provide guidance and mentorship to quality team members to strengthen organizational capability.
• Ensure proper application, programming, and strategy for CMM inspection (PC‑DMIS, Calypso, or equivalent).
• Report key quality metrics, trends, and improvement initiatives to leadership.

Qualifications:

• Bachelor’s degree in engineering or related technical discipline (preferred).
• 5+ years in Quality Engineering, Quality Management, or related roles in aerospace, medical device, or precision manufacturing.
• Strong working knowledge of PFMEA, control plans, and risk-based methodologies.
• Hands-on experience with SPC, statistical methods, and manufacturing data analysis.
• Demonstrated understanding of AS9100 and/or ISO 13485 standards.
• CMM experience including programming or oversight of complex measurement routines.
• Proven ability to lead teams, collaborate cross‑functionally, and drive systemic improvements.
• Strong communication, problem-solving, and organizational skills.

What We Offer:

This role offers competitive compensation along with a comprehensive benefits package. You will work in a dynamic environment that provides opportunities for professional growth and increasing levels of responsibility. The position also serves as a key leadership role, allowing you to influence quality strategy within a highly regulated industry. In addition, you will gain valuable exposure to advanced manufacturing processes that support both the aerospace and medical sectors.

Benefits at Advance Turning:

·          Clean, bright, climate-controlled facilities

·          Non-contributing medical plan (with annual physical)

·          Competitive wages

·          Dental & vision coverage

·          Short- and long-term disability

·          Life insurance (up to $200,000)

·          Accident & critical illness insurance

·          401(k) with 50% match up to 8%

·          Health Savings Account (HSA)

·          Safety glasses reimbursement

·          Tuition reimbursement

·          Quarterly team meals

·          Employee Appreciation Program

Celebrate milestones with branded gifts, bonuses, and recognition starting after 6 months of employment.

Ready to join the team?

Apply today at pursue continuous improvement through innovation, technology, and people.

With over 35 years of cross-industry management consulting experience, DeWolff, Boberg & Associates has successfully provided services to a variety of clients worldwide and has conducted over 700 projects in 20 countries.

Management Consultants gain exposure to Fortune 500 companies in various industries and work side by side, “on the floor”, coaching frontline managers and supervisors in behavioral changes that drive sustainable performance and financial improvements.

Armed with training in our proven methodology and the knowledge gained as previous business leaders, Management Consultants customize solutions for our client’s existing people, processes and business environments to help them achieve dramatic improvements in productivity, quality, service and profitability.

This position requires 100% weekly, Sunday-Friday travel to designated project locations. You may be located in most states.

We focus on implementation and transformational change and deliver value by:

• Professionally service client organizations to solve business issues, create value, maximize growth and improve overall performance for sustainability
• Quickly become familiar with client business challenges and technologies to understand the environment for behavioral changes
• Gather, organize and analyze data regarding key business drivers to present information in a manner that is meaningful to clients by using metrics and analytics to guide organizational decision-making
• Thoroughly understand client resource utilization to identify waste in time and resources to provide operational and performance improvement opportunities
• Openly, respectfully and professionally discuss business and organizational shortcomings with clients to provide valuable feedback and influence solutions for long-term sustainability
• Empower frontline accountability of actions, roles and responsibilities by guiding clients through self-explorations of their business segments and staff utilization
• Collaborate with frontline leaders on a daily basis to improve leadership and management behaviors
• Effectively coach clients to approach their business issues as forward thinkers to exude confidence for improving behaviors and process efficiencies
• Assist the client with tool building and/or modification
• Foster a spirit of teamwork and unity among project team members that allows for healthy disagreements – expeditiously resolve conflicts by approaching with positive cohesiveness, supportiveness and working effectively together to enable the overall team to succeed

Travel and Per Diem:

• All travel reward points and air miles earned personally belong to each Management Consultant and can be used as preferred
• Weekend travel flexibility including company paid companion flights or other city destination accommodations
• All employees are eligible to receive a pre-tax biweekly travel reimbursement per diem while working at a client site provided they stay at project site hotel
• A pre-tax biweekly allowance is included for parking and transportation fare to and from employees’ home airport

Benefits:

• DB&A has a competitive benefits package and offers 2 plan options that pays 100% of medical premiums for employee
• Medical, dental, vision, short & long-term disability Insurance, FSA, 401(k)
• Two weeks paid vacation + one week paid PTO + paid year-end holiday closure

Advancement Opportunities:

At DB&A, our people are our greatest asset which is why we believe strongly in the internal growth and development of our employees. As a Management Consultant, individuals have the opportunity to drive their careers based on performance and contributions.

We offer a three-tier Consultant Career Track and a Project Manager Career Track with the ability to advance directly from Senior Consultant to Project Manager. As a Project Manager, there is also upward potential to become a Chief of Operations and/or a Shareholder of DB&A. Our remarkable team consists of highly competitive and committed business professionals who are passionate about building life-long rewarding careers with us.

Professional Requirements:

• Bachelor’s Degree in Business, Management, Engineering or related field
• Minimum of 5 years of direct supervision and management experience (Manufacturing, Distribution or Engineering industries preferred)
• Demonstrated ability to manage conflict, build consensus and facilitate problem-solving and collaboration amongst cross functional teams
• Strong observation, analytical, numerical reasoning, business acumen and leadership skills
• Strong facilitation skills and ability to build relationships and interface with clients at all levels of the organization
• Ability to balance delivery of results, problem solving and client management
• Ability to juggle many responsibilities at one time to effectively partner with clients throughout the project lifecycle
• Develop a high level of personal and professional credibility with all levels of the organization and external client
• Ability to adapt to fast-paced, high pressure and changing environments
• Exceptional communication (verbal, written and presentation) skills
• Ability to succeed in a team environment and deliver/receive daily constructive feedback
• Advanced proficiency in MS Office Suite specifically Excel
• Ability to pass a pre-employment background, criminal, financial/credit and drug screening

The Equal Employment Opportunity Policy of this corporation is to provide a fair and equal employment opportunity for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Our corporation hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

This corporation believes that all employees should be provided with a work environment which enables each team member to be productive and to work to the best of his/her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.

This is a contract and Hybrid role through Magnit Global with one of the world’s leading Energy Services companies. This is NOT a C2C opportunity and is on W-2.

Client Details

Job Position : Graphic Designer

Client : `Consumers Energy

Location : Jackson, Michigan

Duration : 6 Months

Job description:

We are seeking a highly skilled and detail‑oriented Senior Principal Instruction and Graphic Designer to lead the creation of integrated communications and instructional materials that bring our company playbook/handbook, standard operating procedures (SOPs), and work instructions to life across print, video, digital, and mobile platforms.

This senior‑level role requires mastery in content development, instructional design, visual design, and production management. You will oversee projects from concept through completion—creating design strategy, collaborating with stakeholders and SMEs, writing and editing content, designing and animating visual assets, ensuring brand alignment, and driving an exceptional user experience. Success requires advanced communication skills, high‑level design capability, strong instructional methodology, and the ability to lead complex, fast‑paced production cycles with a calm, solution‑oriented approach.

Job Responsibilities:

• Design and produce integrated communications (print, video, digital, mobile) supporting the company playbook/handbook, SOPs, work instructions, and learning programs.
• Lead the design and development of instructional materials including lesson plans, slide decks, participant guides, microlearning, assessments, and performance demonstrations.
• Direct end‑to‑end production workflows: establish timelines, manage schedules, coordinate stakeholder discussions, report status to leadership, draft and refine content, and oversee version control.
• Publish, package, and archive deliverables within formal repositories; manage quality checks and issue resolution.
• Refine and optimize content to meet brand, quality, usability, accessibility, and information‑architecture standards.
• Prepare and facilitate stakeholder and user‑testing sessions: develop facilitation materials, gather feedback, and incorporate SME insights into content revisions.
• Write and record narration scripts in a clear, conversational tone appropriate for training audiences.
• Design and animate visuals—including graphics, icons, characters, and infographics—using sophisticated visual hierarchy, UX/UI principles, and brand systems.
• Program advanced PowerPoint interactions including animations, transitions, navigation, and interactive or gamified learning experiences.
• Partner with internal and external stakeholders to define design strategy, clarify requirements, and secure timely feedback and approvals.
• Measure content performance (adoption, completion, user feedback) and recommend ongoing enhancements.
• Synthesize complex process, technology, or continuous improvement concepts into clear, intuitive instructional or visual formats.
• Provide basic troubleshooting for digital learning experiences and production files.

Experience & Expertise

• 5+ years of progressive experience designing, writing, and producing digital, video, and print learning or communication materials.
• Master‑level writing and editing skills with the ability to produce concise, clear, compelling, and grammatically strong content.
• Demonstrated ability to interview SMEs, extract complex information, and translate it into simple, structured content.
• Strong interpersonal communication, with proven success partnering with corporate stakeholders at all levels.
• Project and production management experience (schedules, coordination, risk/issue tracking, milestone management).
• Ability to work independently and collaboratively; consistently maintains a calm, solutions‑focused approach.
• Content and design experience related to Lean, Six Sigma, and continuous improvement initiatives (preferred).
• Proven ability to design assets for learning ecosystems, including multimedia, eLearning, and structured content libraries.
• Familiarity with corporate brand governance and experience redesigning large document sets or highly technical libraries.

Information Architecture & Content Structuring

• Expertise reorganizing and simplifying large content libraries or documentation systems.
• Strong understanding of visual hierarchy, UX/UI structure, and content simplification.
• Ability to translate complex workflows into intuitive visual diagrams or structured user pathways.

Print & Digital Production

• Experience preparing print‑ready manuals, booklets, guides, or binders.
• Fluency in both digital and print production standards.

Tools & Technical Skills

• Adobe Creative Cloud: Acrobat Pro, Photoshop, Illustrator, InDesign
• Microsoft 365: Word, PowerPoint, Excel, SharePoint, Teams
• eLearning/authoring tools: Articulate, with familiarity in video tools a plus
• Strong understanding of instructional design principles and adult learning theory.
• Skilled in managing multiple concurrent projects in a fast‑paced environment.

Education

• Bachelor’s degree in Instructional Design, Communications, Journalism, Media Production, Education, Graphic Design, or related field; or equivalent professional experience.

Border Patrol Agent (BPA) Entry Level

NEW RECRUITMENT AND RETENTION INCENTIVES!

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay, exceptional federal benefits, and job stability, now is the time to make your move. U.S. Border Patrol (USBP), within the U.S. Customs and Border Protection (CBP), is hiring immediately for these full-time, entry-level, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits

Annual Base Salary for newly appointed BPAs varies per grade, as follows:

GL-5/GL-7 $49,739 - $89,518 per year

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.

Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following:

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.

You qualify for the GL-7 grade level if you possess one of the following:

Experience: One year of specialized work experience that shows you have the skills necessary to:

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

*At Securian Financial the internal position title is Data Science Sr Analyst or Data Science Consultant. The title and salary will be determined based on experience and applied skills.*

Summary

As an Operational Support Data Scientist at Securian Financial, you will bridge advanced analytics and day-to-day business operations by designing, deploying, monitoring, and continuously improving AI-driven solutions that support enterprise processes.

This role focuses on supporting reliable, scalable, and explainable AI solutions that enhance operational efficiency, decision support, customer experience, and risk management across Digital, Marketing, Sales, and Servicing functions.

You will operate at the intersection of data science, MLOps, and the business - ensuring models are maintained, enhanced, monitored, and aligned with Securian's Enterprise Data Strategy Vision and Operating Principles.

Responsibilities include but are not limited to:

AI Solution Development & Deployment

• Work with business teams to enhance existing solutions to enhance and optimize existing AI/ML solutions.

• Deploy and manage solutions using cloud-native tools (e.g., AWS SageMaker).

Operational Model Support & Optimization

• Monitor model performance, data drift, and operational KPIs.

• Troubleshoot production issues and continuously enhance and optimize models for performance, stability, and cost efficiency.

• Establish measurement frameworks to quantify operational impact of deployed solutions.

Data Engineering & Analytical Execution

• Transform structured, semi-structured, and unstructured data into actionable features and insights.

• Perform exploratory analysis and visualization to identify operational improvement opportunities.

• Collaborate with engineering teams to productionize data solutions.

Stakeholder Engagement & Explainability

• Partner with cross-functional operational stakeholders to understand business workflows and translate them into AI-enabled solutions.

• Communicate complex AI methodologies and results clearly to technical and non-technical audiences.

• Ensure model transparency, explainability, fairness, and ethical AI application in alignment with enterprise governance standards.

Required Qualifications

• Demonstrated experience developing, deploying, or supporting production AI/ML models in cloud environments.

• Strong proficiency in Python and experience with tools such as AWS SageMaker and GitHub.

• Experience building operationalized data science solutions (not just prototypes).

• Strong understanding of statistical modeling, machine learning algorithms, and model validation techniques.

• Ability to clearly explain technical concepts, model outputs, and operational trade-offs to stakeholders.

• Strong ethical judgment with a commitment to responsible and unbiased AI development.

Preferred Qualifications

• 2+ years of hands-on experience in data science, applied AI, or machine learning.

• Experience supporting AI solutions in operational or production environments.

• Familiarity with MLOps practices, model governance frameworks, and automation tooling.

• Experience working in regulated industries (financial services preferred).

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

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Job Title: Software Trainer (Hybrid)

Location: North Wilkesboro, NC (50% Travel Required)

Job Type: Full-time

About the Role:

We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality live virtual/in-person training sessions to dental practices using our proprietary software. This role is based in North Wilkesboro, NC and requires up to 50% travel to customer locations.

Key Responsibilities:

•Deliver live virtual or in person training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.)

•Customize training plans based on practice needs, user roles, and software configuration

•Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A

•Maintain a deep understanding of product functionality, updates, and best practices

•Assist with the development and updates to training materials, including manuals, video guides, and reference sheets

•Troubleshoot common user errors and guide users to solutions during sessions

•Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction

•Gather and relay customer feedback to help shape product enhancements and training improvements

Qualifications:

•3+ years of experience in dental practice operations, dental software training, or SaaS onboarding

•Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred)

•Strong in-person presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.)

•Ability and willingness to travel up to 50%

•Experience delivering software training

•High attention to detail and customer-centric mindset

•Tech-savvy with the ability to quickly learn new tools and features

Additional Qualifications:

•Experience working with remote or hybrid teams

•Instructional design or adult learning content development

•Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)

About this Position:

Job Title: Product/Program Lead

Primary objectives include:

• Ensuring successful adoption of the Worker Interface by county and human services staff.
• Preparing documentation and training materials to support education and adoption of the Worker Interface program staff and the pilot county and human services staff.
• Ensuring workflows reflect client's program policy, operational realities, and program directives.
• Incorporating human-centered design principles and family voice consistent with Whole Family Approach.
• Reducing implementation risk and ensuring the Worker Interface is fit for purpose through early stakeholder engagement and iterative feedback.

Deliverables:

Deliverable 1: Identify, engage, and build relationships:

• Aligning the local agencies to the project goals and objectives.
• Consistent and clear outreach and coordination with agency leadership and frontline staff.
• Lead the onboarding of pilot agencies to the project.
• Building and communicating clear plans, schedules, designs, success outcomes and readiness goals.
• Engaging directly and indirectly with the workers that will utilize the Worker Interface to facilitate confidence and success in the pilot.
• Establish norms and guidelines for pilot agency engagement and participation criteria.

Deliverable 2: Participate fully in the project team designing, building and deploying the Worker Interface.

• Participation requires adopting the internal meeting schedule, following established program procedures and leading local agency project meetings.
• Responsible for providing structured user feedback on potential development.

Deliverable 3: Drive the documentation and prioritization of the requirements for the Worker Interface by:

• Conducting interviews, workshops, and/or surveys with the local agencies participating in the pilot.
• Representing the needs and requirements of the workers in all internal project meetings and through consistent documentation.
• Building and facilitating clear communication channels and feedback loops between the local agencies and the project team.
• Adhering to human services program and policy directives, specifically around SNAP and the cash and food benefits programs.
• Building and documenting user stories, bugs, and issues to further define the requirements of the Worker Interface.
• Helping to identify, flag, resolve and document program-driven constraints, policy requirements, and compliance considerations.
• Identifying and documenting operational and program needs at the local agency level into actionable requirements and backlog enhancements.
• Incorporating User Experience Research conducted by UX teams into design recommendations and user stories.

Product or Program Lead:

• Expert in agile design and build principles.
• Able to operate in a hybrid framework, facilitating and engaging with internal teams and the local agency teams with ease.
• Can articulate and define future vision and strategy for the Worker Interface with confidence.

"No phone calls please."

"We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, citizenship or any protected status."