Information Technology And Management Jobs in Westerville

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

Overview

We are seeking a skilled IT Systems & Network Administrator for our Columbus, Ohio facility. It's a hybrid role focused on managing and improving IT infrastructure. Intermediate networking knowledge and system administration expertise are required, with experience in a manufacturing environment being a plus. The selected candidate will be key in maintaining system uptime, securing IT assets, and supporting scalable network and cloud solutions.

Key Responsibilities

Digital Print Technology

• Configure, monitor, and maintain digital print technologies from M&R, Kornit, and Caldera.
• Secure the digital print technologies with company endpoint protection
• Install and maintain Zebra scanning and printing technologies used in digital printing
• Support users of the Monster Digital Platform in all aspects of the plant operations

Network Infrastructure & Support

• Configure, monitor, and maintain our LAN/WAN infrastructure to ensure optimal performance and uptime.
• Perform routine diagnostics, network segmentation, and performance tuning to proactively address potential issues.
• Manage firewalls, VPN configurations, and VLAN provisioning to enhance network security and efficiency.
• Troubleshoot connectivity issues and optimize network performance, ensuring high availability and reliability for all users and equipment.

System Administration

• Administer Microsoft Entra ID, Azure AD, and other identity management systems to ensure secure and efficient access.
• Manage Microsoft Intune, endpoint protection solutions (e.g., CrowdStrike), and patch management tools to safeguard our devices and data.
• Deploy and maintain virtual machines, server infrastructure (VMware/Hyper-V), and cloud resources.
• Support and enforce IT security policies, including email protection, using ProofPoint, and vulnerability remediation, using Automox, to protect against cyber threats.

Operational IT Support

• Provide expert Tier 2/3 support for system and network-related incidents and requests, resolving issues promptly and effectively.
• Maintain comprehensive system and network documentation to ensure clear and efficient operations.
• Collaborate closely with vendors and service providers for support, procurement, and to leverage external expertise.
• Participate in an on-call support rotation, as needed, to provide timely assistance outside of regular business hours.
• Handle the initial deployment of corporate computers and related hardware, ensuring new team members are set up for success.

Project and Process Improvement

• Assist in critical IT projects, including infrastructure upgrades, cloud migrations, and system rollouts, contributing to our growth.
• Proactively recommend improvements to enhance system efficiency, reliability, and security, driving continuous improvement in our IT landscape.
• Provide valuable input into IT planning and budgeting related to systems and network infrastructure, helping shape our future IT strategy.
• Deploy corporate computers and related hardware.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3+ years of experience in IT system administration and network support roles.
• Proficient in: Intermediate network concepts (TCP/IP, DNS, DHCP, VLANs, routing, etc.)
• Managing Microsoft Intune, Azure AD, and Entra ID
• Familiarity with email and endpoint security platforms
• Familiarity with hypervisors (VMware or Hyper-V), patch management, and cloud administration.

Preferred Qualifications

• Experience working in a manufacturing or industrial IT environment.
• Relevant certifications: CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent.
• Experience with tools such as SolarWinds, Wireshark, PRTG, or similar for monitoring and diagnostics.
• Spanish language proficiency is a plus.

Skills & Attributes

• Strong problem-solving and troubleshooting capabilities.
• Clear verbal and written communication, especially with non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a focus on security and operational excellence.

About , Inc.

, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.

Key Responsibilities

Strategic Technology Leadership

• In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
• Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
• Develop and execute Enterprise Order Management integrations for exception handling
• Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
• Align technology investments to measurable business outcomes including:
• CSAT / NPS improvement
• Cost-to-serve reduction
• CSRs end-to-end productivity improvements
• Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.

Technology Platform & Solution Ownership

• Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
• Voice, chat, email, SMS, and digital service channels
• Integrated order capture and exception handling
• Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
• Collaborate on Customer Center strategy, design, reliability, and optimization:
• IVR, call routing, telephony platforms
• Order exception management workflows
• Self-service and agent assisted transactions
• Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.

Delivery & Modernization

• Lead large-scale technology transformation programs including:
• CCaaS implementation & migrations
• CRM modernization
• Workforce forecasting, planning and scheduling solutions
• Autonomous agents and customer experience improvements
• Implement agile engineering practices with outcome-based delivery.
• Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
• Support modernization initiatives leveraging:
• Intelligent call routing and speech recognition
• Predictive inventory analytics
• Automated order exception handling

Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)

• Support adoption of AI, machine learning, and intelligent automation across customer care.
• Support implementation of Agentic AI and autonomous workflow agents to:
• Address and resolve WIMO calls
• Resolve order exceptions
• Automate refunds, replacements, and adjustments
• Proactively manage inventory imbalances
• Assist agents with real-time recommendations and next-best actions
• Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
• Deploy predictive analytics and ML models for:
• Call volume forecasting
• Order risk scoring
• Inventory demand sensing
• Backorder prevention
• Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
• Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.

Operational Excellence & Reliability

• Own production support, incident management, and platform stability.
• Reduce incident rates and Mean Time to Resolution (MTTR).
• Ensure resilience, disaster recovery readiness, and business continuity.
• Optimize system performance to handle seasonal and promotional peaks.

Data, Analytics & Automation

• Enable analytics layer to help business improve:
• Call containment
• Forecast accuracy
• Agent productivity
• Customer and Agent experience
• Cost-to-serve
• Establish KPI dashboards measuring both technical and business performance impact.

Leadership & Cross-Functional Collaboration

• Build and lead high-performing engineering, architecture, and operations teams.
• Partner closely with:
• Product Management and Customer Care Operations
• Supply Chain & Fulfillment
• Digital Commerce
• Finance & FP&A
• Security & Compliance
• Influence executive stakeholders and participate in steering committee governance.
• Ensure alignment with enterprise Intake Planning and capital prioritization processes.

Qualifications:

Experience

• 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
• eCommerce environments ($1B+ revenue).
• Experience managing global teams (including off-shore development centers) and large technology portfolios.

Technical Expertise

• Deep knowledge of:
• CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
• CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
• Workforce Management Solutions
• IVR and call/chat routing & optimization
• Strong understanding of:
• Cloud-native architecture
• API and microservices design
• Event-driven integration patterns
• Enterprise security and compliance standards

Leadership Competencies

• Strategic thinker with firm grasp on innovation and emerging technologies.
• Clear communicator with strong business acumen.
• Proven ability to influence C-level executives.
• Strong vendor negotiation and ecosystem management skills.
• Data-driven decision-maker with measurable results orientation.
• Exceptional team player with proven servant leadership style.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
• Advanced degree preferred

Please note: Candidates must be authorized to work in the U.S. without current or future sponsorship. This role is not available for C2C.

We’re partnering with a well-established manufacturer of industrial food processing equipment to find a Technical Customer Service & Order Management Specialist to join their growing team in Columbus.

This role sits at the center of the business — acting as the key link between customers, sales, engineering, and operations — ensuring orders are processed accurately, delivered on time, and customers are fully supported throughout the lifecycle.

What You’ll Be Doing:

Customer Support

• Serve as a primary point of contact for customer inquiries (parts, service, equipment)
• Provide basic technical support and identify customer needs
• Communicate order status, lead times, and updates proactively

Order Management & Systems

• Enter and manage orders within ERP systems
• Maintain accurate records in CRM platforms
• Process quotes, acknowledgments, and order changes
• Ensure accuracy across pricing, configurations, and part numbers

Logistics & Fulfillment

• Coordinate shipments with internal teams
• Track deliveries and ensure on-time fulfillment
• Resolve shipping issues and communicate updates to customers

Cross-Functional Collaboration

• Partner with Sales, Engineering, Manufacturing, and Shipping teams
• Ensure alignment on timelines, requirements, and customer expectations

Continuous Improvement

• Identify opportunities to improve processes and customer experience
• Support aftermarket growth through responsiveness and efficiency

What We’re Looking For:

• 2–5 years of experience in customer service, order management, or similar role
• Experience with ERP and/or CRM systems
• (Salesforce, SyteLine, or Pacejet highly preferred)
• Strong communication and organizational skills
• Technical aptitude — experience in manufacturing, equipment, or industrial environments is a plus
• Detail-oriented with the ability to manage multiple priorities

What Success Looks Like

• High order accuracy with minimal errors
• Fast, professional response times to customers
• Strong internal coordination across teams
• Consistent on-time delivery performance

Why Join?

• Be part of a stable, growing, family-owned company with a strong reputation in the industry
• Known for a collaborative, down-to-earth culture where people tend to stay long-term
• High visibility role with the opportunity to grow into aftermarket, service, or leadership paths
• Work closely with multiple teams and make a direct impact on customer experience

If you enjoy working at the intersection of customer interaction, technical products, and operations, this is a great opportunity to step into a high-impact role.

Message me directly or apply here to learn more.

• Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with basic levels of risk and complexity of needs. Generally works with higher degree of supervision.
• With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Focuses on increasing client engagement and loyalty.
• Builds an effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

To learn more about these and other programs, including benefits for full time and part-time employees, visit  .

If an accommodation is required to participate in the application process, please contact us via email at Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Position: Project Management Assistant/Lead

Assistant Pay: $25-27/hr / Lead Pay: $28-30/hr

Location: Columbus, OH

Duration: 12 months with potential extensions

Candidate Requirement:

· Proven experience in a project management organization (e.g., creating requisitions, contract change requests, document control, and payment authorizations)

· At least 2 years of relevant work experience

· Strong understanding of process flows, document control, and updating information in corresponding ERP systems

· Excellent communication and interpersonal skills

· Ability to manage multiple tasks and projects simultaneously

· Detail-oriented with a focus on accuracy and compliance

· Punctuality, professionalism, thrives in a structured environment

Pluses:

• Proficiency in Asset Suite 8 including: creating requisitions, change request orders, and payment authorization
• Experience with project controls, scheduling, reviewing project financials
• Process mapping experience – detailing out workflows and processes
• Familiarity with diversity terms and commercial terms in contracts
• Background in field estimates and cost management

Day to Day:

We are seeking a highly skilled Project Management Assistant/Lead to support our client in the utilities industry. The Project Management Assistant team supports the Project Managers with administrative tasks related to distribution projects. This role requires a strong understanding of managing work in Asset Suite 8 such as: creating requisitions, contract change requests, contract payment authorizations, and managing project initiation and close-out tasks. The successful candidate will perform these tasks at various project stages, from concept to close-out, by utilizing job aides and their strong attention to detail.

• Create and manage contract requisitions (CREQ) in AS8, including all project information found in proposals
• Create and manage contract payment authorizations (CPA) using AS8, including routing for approvals, managing invoices, and completing CPA checklists
• Follow up with vendors and project managers to ensure compliance and resolve discrepancies urgently
• Create and manage contract change requests (CCR) in AS8, including filling in project information and routing for approvals
• Process and execute project initiation and close-out tasks, including creating and managing work orders (WO), project IDs (PID), and service requests (SR) in AS8
• Finalize all CPAs and create CCRs to close out projects and contracts
• Ensure compliance with all project requirements and resolve any issues or concerns
• Project deliverable reporting

DocCafe has an immediate opening for the following position: Physician Assistant - Pain Management in Ohio.

DocCafe is the premier physician and advanced practice job board to help you advance your healthcare career.

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DocCafe Offers:

• Free Physician and Advanced Practice Job Search:Easily search, review and apply to jobs that meet your requirements. Plus, set up e-mail alerts for when new jobs are added that meet your search criteria.
• Professional Profile:Attract employers with a profile page that includes your CV, credentials and other medical professional information.
• Confidentiality:Decide which information you want to share and when you appear in an employer's search results.
• Career Matching Support:Our experienced team can match you to your dream based on your unique preferences.

Get started with DocCafe today.

DocCafe has an immediate opening for the following position: Nurse Practitioner - Pain Management in Ohio.

DocCafe is the premier physician and advanced practice job board to help you advance your healthcare career.

----------------

Register now to apply for this job and for access to 120,000+ other openings.

DocCafe Offers:

• Free Physician and Advanced Practice Job Search:Easily search, review and apply to jobs that meet your requirements. Plus, set up e-mail alerts for when new jobs are added that meet your search criteria.
• Professional Profile:Attract employers with a profile page that includes your CV, credentials and other medical professional information.
• Confidentiality:Decide which information you want to share and when you appear in an employer's search results.
• Career Matching Support:Our experienced team can match you to your dream based on your unique preferences.

Get started with DocCafe today.

Central Point Partners - Manager -Operational - Engineer - Salesforce – 5 year Manager – 5 years technical

Central Point Partners, (CPP) is a WBENC-certified Information Technology consulting firm committed to delivering exceptional technical services to clients since 2008. CPP builds strong partnerships by providing solutions that empower clients to achieve their goals with integrity and excellence. The company prides itself on making a meaningful impact within the consulting industry by offering leadership in software development, enterprise support, and project management. CPP strives to set the standard in the technology services sector by creating value-driven solutions requested by name, while maintaining its commitment to its clients and community.

Role Description

This is a full-time, on-site role as a Manager - Operational Engineer for Salesforce, located in Columbus, Ohio. The role reports directly to the AVP. The role involves overseeing and managing Salesforce engineers and developers, ensuring system stability, and providing innovative solutions to improve processes. Key responsibilities include managing system performance, troubleshooting issues, and collaborating with team members to meet organizational goals. The role also requires direct interaction with management to deliver exceptional service and meet client needs in the automative repair and maintenance industry

.

Qualifications

• Strong analytical and troubleshooting skills to address complex technical challenges
• Experience with Salesforce and windows operating systems to support and maintain infrastructur
• .Exceptional customer service skills to effectively communicate and build relationships with clients and stakeholder
• Proven leadership and management experience, particularly in operational engineering roles within the insurance industr
• .Understanding of Salesforce platform and tool
• .Bachelor’s degree in Information Technology, Management, or related field; equivalent experience may be considered.

Title: IT Infrastructure Administrator III / Microsoft 365 Administrator

Location: Columbus, OH

Duration: 04 months

ONLY USC

Position Overview

Client is seeking a skilled and security-focused Microsoft 365 Administrator to join our Corporate Information Technology team. This role is responsible for the administration, optimization, and security of our Microsoft 365 environment within a hybrid and multi-tenant enterprise infrastructure.

The ideal candidate combines strong hands-on technical expertise with a proactive, service-oriented mindset. This individual will manage Microsoft 365 services, support secure identity and access management, partner closely with Security teams, and serve as a Tier 3 escalation point for complex collaboration and messaging issues.

Key Responsibilities

Microsoft 365 Administration & Operations

Administer and maintain Microsoft 365 services including:

Exchange Online

SharePoint Online

OneDrive for Business

Microsoft Teams

Microsoft Entra ID

Purview

CoPilot Studio

Power Platform

Manage hybrid identity and mail flow integrations (Azure AD Connect, hybrid Exchange).

Oversee licensing, mailbox management, distribution groups, dynamic groups, and shared resources.

Monitor tenant health, service health, and usage reporting to ensure availability and performance.

Provide Tier 3 escalation support for complex messaging, collaboration, authentication, and synchronization issues.

Identity, Security & Compliance

Manage and maintain:

Conditional Access policies

Multi-Factor Authentication (MFA) policies

Identity Protection and access governance

Role-Based Access Control (RBAC)

Partner with Security Governance and SOC teams to remediate vulnerabilities and support enterprise application reviews.

Support Microsoft 365 security and compliance capabilities including:

Microsoft Purview

Data Loss Prevention (DLP)

eDiscovery

Retention and sensitivity labelling

Microsoft Defender for Office 365

Ensure configurations align with regulatory, contractual, and enterprise security requirements.

Automation & Continuous Improvement

Develop and maintain PowerShell scripts for automation, reporting, and bulk administration.

Leverage Microsoft Graph and provided APIs.

Identify and implement process improvements to increase reliability, efficiency, and security.

Evaluate and communicate new Microsoft features and roadmap items for enterprise applicability.

Collaboration & Governance

Partner with Infrastructure, Cloud Engineering, Service Desk, Desktop Management, and Security teams to improve reliability and end-user experience.

Support cloud migration and modernization initiatives.

Contribute to governance models for Teams, SharePoint, and collaboration services.

Develop and maintain documentation, knowledge articles, and change records.

Required Qualifications

Excellent written documentation and communication skills.

Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience).

5+ years of hands-on experience administering Microsoft 365 in a medium-to-large enterprise environment.

Strong expertise in:

Exchange Online

Microsoft Teams

SharePoint Online

OneDrive

Microsoft Entra ID

Experience managing hybrid identity and directory synchronization (Azure AD Connect).

Strong understanding of:

Conditional Access

MFA

Identity governance

SMTP mail flow

SPF, DKIM, and DMARC

Proficiency with PowerShell scripting for automation and administration.

Experience troubleshooting authentication, SSO, and synchronization issues.

Must be a US Citizen.

What We’re Looking For

A proactive engineer who anticipates issues and strengthens security posture.

A collaborator who works effectively across IT and security teams.

A technically curious professional who stays current with Microsoft innovation.

A service-minded professional who improves the employee experience while protecting the enterprise.