Information Technology And Management Jobs in Patrick Afb Florida
127 positions found
- Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy.
Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders.
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore.
Work Environment Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units.
Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b638-05792d185386
We have a 3+ mos need for a detail‑oriented Temporary Analyst - Maintenance Program and Work Order Management teams. This is an on-site role and does not have the ability for a remote work situation.
This role will create standardized (“canned”) maintenance tasks derived from Maintenance Planning Document (MPD). This position involves interpreting MPD task data from Excel or PDF sources, analyzing Aircraft Maintenance Manual details (including effectivity, notes, and ICA (Instructions for Continued Airworthiness) references—as commonly found in MPD files and determining the appropriate parts, materials, and labor requirements for squawks or maintenance task creation.
The goal is to build consistent, accurate, and reusable squawk text that can be deployed across work orders to improve efficiency, accuracy, and standardization.
Key Responsibilities
1. MPD Data Interpretation
- Review and analyze MPD task data from Excel‑based or PDF‑based MPDs, including interval, task title, effectivity, and associated notes.
- Extract the required task information and convert it into a clear, concise canned squawk.
- Ensure consistency of squawk formatting across all tasks.
2. Aircraft Maintenance Manual Research & Parts Identification
- Investigate Aircraft Maintenance Manual entries, which commonly contain source notes, effectivity details, part Number applicability, ICA references, and material/part clues.
- Determine which parts are required for the task (filters, bolts, hardware, components, etc.).
- Document required parts, quantities, and any options or condition‑based replacements.
- Cross‑reference part applicability with aircraft model, serial number ranges, and effectivity.
3. Canned Squawk Creation – convert what is in MPT to excel
- Convert MPD tasks into standardized canned squawks that include:
- Task description
- Inspection or replacement instructions
- Required parts/materials
- Interval (FH/Months)
- Notes and special considerations
- Ensure squawks are clear, aviation‑appropriate, and compatible with Maintenance/ERP systems (Corridor).
4. Documentation & Data Quality
- Log all created squawks into the designated template or system.
- Maintain accuracy by validating MPD references and consistency with OEM documentation.
- Flag discrepancies or missing information to the supervisor for review.
5. Cross‑Functional Support
- Collaborate with Maintenance Planning, Engineering, Stores, and Work Order teams as needed.
- Provide clarification or corrective updates on previously created squawks.
Qualifications
Required
- Associates degree or equivalent work experience
- Experience reading technical aviation documents (AMM Aircraft Maintenance Manual, MPD Maintenance Planning document, IPC Illustrated parts catalog, CMM Component Maintenance Manual , etc.).
- Ability to interpret maintenance task data and map to parts/material requirements.
- Strong attention to detail and data accuracy.
- Proficiency with Excel and PDF reference documents.
- Excellent written communication skills.
Preferred
- Previous experience with Corridor, CAMP, CMP, or similar MRO systems.
- Aviation maintenance or technical publications background.
The compensation for this position typically falls between $24.00 - $30.00 per hour. This position is eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.
Northrop Grumman Aeronautics Systems is seeking a qualified Principal Program Cost Schedule & Control Analyst (Level 3) or Sr. Principal Program Cost Schedule & Control Analyst (Level 4) to join our team of qualified, diverse individuals. This position will be located onsite in Melbourne, FL or Palmdale, CA. An active secret clearance is required to start.
Essential Functions:
This Program Cost Control Analyst position will, under minimal supervision, interface with the program managers, functional management, and cost account managers (CAMs) to provide financial and administrative support and analysis to meet program requirements.
The Program Cost Control Analyst will have experience with Earned Value Management and performance measurement baseline concepts and be able to apply them to multiple contracts for control accounts within an engineering Integrated Product Team (IPT). This position will be responsible for leading and training other analysts if full level 1 Earned Value contracts.
Earned Value Management (EVM) tasks include:
Establishing Work Breakdown Structure for execution of budgeted cost of work scheduled
Assessing and maintaining of objective performance criteria – developing, maintaining, analyzing and justification of estimates to complete
Supporting internal and external reporting requirements for variance analysis and budgeting baseline
Maintaining a solid and accurate cost and schedule integration with business partners and program teams
Analyzing funding, cost risk analysis/assessment and visibility reports - Preparing government cost performance reports and preparation and/or review of Performance measurement variance analysis
Additional responsibilities will include:
Perform analysis & prepare reports in order to ensure that contracts are within negotiated and agreed-upon parameters and government cost control guidelines. Be responsible for supporting the preparation and coordination of the monthly and quarterly financial forecasting and reporting processes. Provide internal reporting requirements to include incorporation of forecast, identification of staffing issues related to baseline/ETC, and execution of corrective action or updates using program reporting tools. This position will interface with Business Managers and support booking rate files and profitability updates. Good leadership skills & the ability to work with the Program Office while leading a smaller team are essential.
The successful analyst will possess the following traits and abilities: ability to use financial systems, with understanding of DoD financial rhythms; provide strategic guidance as required; develop and implement solutions of moderate scope and complexity; analyze variances/trends and develop new methods and process techniques; work under very general supervision while completing numerous assignments per schedule and elevating potential issues to ensure proper management focus; exert influence on peers and internal customers; good interpersonal skills while representing the finance team on various projects.
We offer phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly collaborative workplace. We are looking for self-motivated, proactive, and goal-oriented people to help us grow our services and become even better at what we do. Does this sound like you?
Our Employee Resource Groups (ERGs) provide benefits for the member, our leaders and the company. Our ERGs offer opportunities to be a friend, be active, be a volunteer, be a leader, to be recognized and to be yourself! Every ERG is inclusive of all employees!
At Northrop Grumman, we are innovating-- building the next generation of sophisticated aircraft to protect our country. Our diverse portfolio of programs means there are endless paths to cultivate your career. We are well-known for our inclusive, family environment, as well as our excellent work/life balance. We also offer exceptional benefits/healthcare, a 9/80 schedule, and a great 401K matching program.
Basic Qualifications Level 3:
Master's degree with 3 years experience or a Bachelor's degree with 5 years of experience in the following areas: business, finance, accounting, program control and/or similar industry related fields.
Experience with Microsoft Office suite including Excel and PowerPoint
Experience successfully supporting a monthly financial forecasting rhythm
Experience with EAC development and analysis
Experience with MPM and/or Cobra
Experience with Earned Value Management (EVM)
Active DOD Secret clearance and Special Program Access required to start
Basic Qualifications Level 4:
Master's degree with 6 years experience or a Bachelor's degree with 8 years of experience in the following areas: business, finance, accounting, program control and/or similar industry related fields.
Experience with Microsoft Office suite including Excel and PowerPoint
Experience successfully supporting a monthly financial forecasting rhythm
Experience with EAC development and analysis
Experience with MPM and/or Cobra
Experience with Earned Value Management (EVM)
Active DOD Secret clearance and Special Program Access required to start
Preferred Qualifications:
Experience developing CDRLs (IPMR/IPMDAR/CPR/CFSR/CSDR)
Salary ranges will be dependent upon where the position is based and follows our company geographic salary bands aligned with position, as this posting may include multiple locations and provide a variety of salary ranges per location. Specific salary offer for candidate selected will be commensurate with experience and aligned with local geography.
Primary Level Salary Range: $81,400.00 - $152,200.00Secondary Level Salary Range: $94,200.00 - $176,300.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.Location:- Merritt Island FL 32953
Duration:- 5 months
Shift/Time Zone: Tuesday - Friday 6am - 3pm, Every Saturday 630am - 12:30pm - EST
Description:-
- The Patient Services Representative I PSR I represents the face of the company to patients who come in, both as part of their health routine or for insights into life defining health decisions.
- The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
- The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
- The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
- Under the direction of the area supervisor, perform daily activities accurately and on time.
- Maintain a safe and professional environment.
- Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
- Maintains required records and documentation.
- Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
Job Requirements:
- Ability to provide quality, error free work in a fast paced environment.
- Ability to work independently with minimal onsite supervision.
- Excellent phlebotomy skills to include pediatric and geriatric.
- Flexible and available based on staffing needs, which includes weekends, holidays, on call and overtime.
Required Education:
- High school diploma or equivalent REQUIRED Medical training: medical assistant or paramedic training preferred.
- Phlebotomy certification preferred Required in California, Nevada, and Washington.
Work Experience:
- Minimum of 6 months experience REQUIRED.
- One years phlebotomy experience preferred.
- Customer service in a retail or service environment preferred.
- Keyboard data entry experience a must.
Position is offered by a no fee agency.
Description:
Controls & Systems Analyst to support both our industrial automation projects. This role blends hands-on engineering—such as site surveys, control panel design, and automation support—with internal software development, troubleshooting, and system enhancements. If you enjoy solving technical problems, working across teams, and balancing customer-facing and internal project work, this role is for you.
What You’ll Do
- Conduct site surveys and collaborate with customers and project teams to define technical requirements.
- Review bid specs, drawings, and documentation to support accurate project quoting.
- Design industrial control panels, including layouts, wiring diagrams, and hardware selection.
- Support internal business systems through analysis, coding, testing, and maintenance of applications.
- Coordinate resources and timelines for larger system projects.
- Troubleshoot user issues, provide technical guidance, and support system improvements.
- Maintain high-quality documentation for both automation and software projects.
- Collaborate with engineering, operations, IT, and customer teams to ensure successful project outcomes.
What You Bring
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
- Experience in controls engineering and industrial automation support preferred.
- Familiarity with PLCs, HMIs, VFDs, sensors, and industrial electrical principles.
- Electrical CAD drawing experience (AutoCAD or BricsCAD preferred), CAD macro scripting a plus.
- Strong communication, troubleshooting, and documentation skills.
- Customer-focused mindset and ability to work cross-functionally.
- Valid driver’s license with insurable driving record.
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Aerospace Systems has an opening for a Flight Avionics Electronics Engineer/Principal Flight Avionics Electronics Engineer to join our team of qualified, diverse individuals. This position will be in Melbourne, FL.
**This position may be filled by either at the Flight Avionics Electronics Engineer level OR at the Principal Flight Avionics Electronics Engineer level based on the qualifications listed.**
The Electronics Engineer will be responsible for supporting the development and execution of the program. This person will serve as a junior engineer, supporting Avionics Integration of Aircraft flight deck Systems to achieve certification of CNS/ATM capabilities.
Roles and Responsibilities:
Provide Avionics Integration engineering support for the integration of aircraft flight deck systems and components including Flight Management Systems (FMS), Flight Management Computers (FMCs), Primary Flight Displays (PFDs), Terrain Avoidance and Warning Systems (TAWS), Crew Alerting System (CAS), Moving Maps, and other various avionics systems.
Assist in the preparation and support the verification of aircraft avionics and Prime Mission Equipment installations and aircraft certification documents.
Provide Critical Skills to teams with internal and external knowledge of the technical industry and how it impacts the company. Serves as an expert for Avionics Flight Management Integration.
Provide support for the development of system safety documents.
Create aircraft system schematics to support air vehicle wiring diagrams.
Development and analysis of requirements and supporting trade studies.
Manage suppliers, review and analysis of supplier design data, definition of functional test requirements including acceptance, qualification, and system integration, and support test execution.
Informal and formal testing of subsystem requirements in lab, troubleshooting hardware in the lab.
Supporting flight test activities and post flight data analysis, and resolution of flight test anomalies.
A successful Flight Avionics Engineer has good leadership skills and understands the scope of the work and the impact of the work on other teams. This individual consistently brings up concerns, issues and risks, and holds themselves to a high level of technical rigor.
Basic Qualifications:
Flight Avionics Electronics Engineer (T02):
Must have a Bachelor’s degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university AND 2 years of related professional/military experience in Engineering; OR a Master’s degree in a (STEM) discipline from an accredited university AND 0 years of related professional/military experience in Engineering; or a Ph.D. (STEM) AND 0 years of related professional/military experience in Engineering.
Active DoD Secret Clearance
Ability to obtain and maintain active DoD Top Secret Clearance (interim needed to start)
Experience with MIL-STD-1553, ARINC 429 and Ethernet communication protocols
Basic Qualifications:
Principal Flight Avionics Electronics Engineer (T03):
Must have a Bachelor’s degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university AND 5 years of related professional/military experience in Engineering; OR a Master’s degree in a (STEM) discipline from an accredited university AND 3 years of related professional/military experience in Engineering; or a Ph.D. (STEM) AND 0 years of related professional/military experience in Engineering.
Active DoD Secret Clearance
Ability to obtain and maintain active DoD Top Secret Clearance (interim needed to start)
Experience with MIL-STD-1553, ARINC 429 and Ethernet communication protocols
Preferred Qualifications:
Communication, Navigation, Surveillance/Air Traffic Management (CNS/ATM) experience
Experience with system modeling and requirements management tools (Cameo, DOORS, Rhapsody, etc.), developing/maturing requirements, and tracing requirements through various levels
Experience with Supplier Management of avionics equipment
Experience with at least one of the flight certification standards listed in the preferred qualifications (PBN, RNAV, RNP, CNS/ATM, DO-178/254/200/160)
Performance Based Navigation (PBN) experience and attaining PBN certification
Required Navigation Performance (RNP)/ Area Navigation (RNAV) certification experience
Experience designing to RTCA DO-178 software standard for RNP RNAV certification
Experience designing to RTCA DO-254 hardware standard for airborne electronic systems
Experience designing to RTCA DO-200 standard for processing aeronautical data
Experience designing to RTCA DO-160 and MIL-STD-810 standards for environmental qualifications
Confluence and Jira Experience
Please note that this opportunity is contingent on program funding. Start dates are determined after funding confirmation.
Northrop Grumman Aeronautics Systems sector is hiring a Senior Principal Guidance Navigation and Controls Engineer to join our Vehicle Engineering team of qualified, diverse individuals in Melbourne, Florida.
Responsibilities may include:
- Lead the Guidance, Navigation, and Control system engineering requirement maturation
- Lead the integration of autopilot and auto throttle capabilities into the Vehicle Management System
- Lead subsystem level certification activities
Basic Qualifications
- Bachelor of Science (BS) in a Science, Technology, Engineering, or Mathematics (STEM) discipline and 8 years of relevant experience; OR Master of Science (MS) in a STEM discipline and 6 years of relevant experience
- Your ability to transfer and maintain the final adjudicated government Secret clearance (DoD must be in-scope or enrolled in Continuous Evaluation) and any program access(es) required for the position within a reasonable period of time, as determined by the Company.
- Knowledge of fixed-wing aircraft dynamics
- Knowledge of fly-by-wire control systems
- Experience in system engineering requirement definition, verification, and validation
- Experience analyzing non-linear simulations of aircraft closed-loop responses
- Experience creating certification test procedures and test cases
- Working knowledge of autopilot and autothrottle capabilities into Vehicle Management Systems
- Working knowledge of Flight Management Systems, including RNAV
- Experience using MATLAB to create, process, analyze, and visually represent data.
- Experience using Simulink to model dynamic systems.
- Experience using Model Based System Engineering tools
- Familiarity with programming (C/C++, Python)
Preferred Qualifications
- Experience developing and integrating autopilot and autothrottle capabilities into Vehicle Management Systems
- Experience with Flight Management Systems, including RNAV
- Experience using CAMEO to create system requirement models
- Experience using System Composer to create software architecture
- Experience with MIL-STD-1797B
- Experience with AS94900 or MIL-STD-9490
- Experience with DO-178C
- Experience for Atlassian tool suite (Jira, Confluence, Bitbucket)
#AS-FA3
Primary Level Salary Range: $122,800.00 - $184,200.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
As a TemporaryCustomer Experience Operations Supervisor in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Experience Operations Supervisor is responsible for the supervision of the Customer Experience teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Sr.
Operations Manager based upon research performed.
Additionally, the Customer Experience Operations Supervisor partners with the Customer Experience Specialists ensuring high levels of customer satisfaction and will assist escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the Customer.
During a Typical Day, You’ll • Employee Onboarding / Employee Experience o Responsible for manager assigned communications and responses within Enboarder (Percepta’s automated communications tool), including, but not limited to reviewing/acting upon questionnaire and survey information received from employees during various points of the first year of employment o Promote company and contact center values and culture o Act as employee advocate insuring a positive and rewarding introduction to the company, take action as needed to improve employee experience throughout lifecycle • Monitor and maintain service levels to ensure: o CX Specialists, CX Leads, Parts and Technical SME team members are properly supporting customers o Monitor schedule adherence o Look for opportunities to improve service levels o Manage customer handling (call flow) processes • Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve and discuss program changes and enhancements o Handle special Business Partner report request o Keep abreast of anticipated program launches and changes o Inform Manager on all Business Partner interaction • Analyze and manage program trends and progress • Interact with key users for feedback to make process improvement / enhancement recommendations • Communicate all changes, enhancements, including call and workflow updates, etc.
to the appropriate personnel including the Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner • Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings o Provide feedback and coaching timely o Discuss and implement career development opportunities o Create and deliver performance reviews o Set up for all new hires (ID's and workspace) o Maintain discussion logs o Manage attendance o Administer disciplinary action as necessary o Recognize and reward excellent team performance.
o Promote Employee engagement and moral building o Complete time sheet approvals and submit corrections timely o All other matters as it relates to daily management of the staff • Interview prospective new employees; provide feedback to Operations Manager and Talent Acquisition, and Human Resources • Work with Senior Operations Manager on monthly business reports and process improvement initiatives as needed • Evaluate and coach back customer service skills in quality assurance process o Ensure employees have the necessary training and job aids to perform their job responsibilities.
Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction o Be visible and available on the floor.
Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc o Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies.
Support all Percepta Call-Center policies and procedures • Attend and participate in team meetings and leadership meetings o Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance o Complete training courses as directed by Operations and/or Learning & Development o Maintain professional working relationships • Complete additional tasks / projects as needed • Collaborate with multiple IT teams in the development of new system enhancements • Perform user acceptance testing of system enhancements • Respond to inquiries regarding system errors, functionality, and enhancements • Propose new enhancements based on observations, and experience with the applicable processes • Review agent disputes within Empower.
Determine accuracy of source data and make recommendations for correction of inaccurate values • Research, document and provide examples of Empower system defects.
Submit problem tickets to the applicable team for resolution • Coordinate with program management to ensure compliance with critical Empower metrics.
Provide detailed reporting of agent compliance when required metrics are not being met • Monitor approval deadlines and program status.
Communicate upcoming deadlines to program management to ensure critical deadlines are met What You Bring to the Role Education • High School Diploma or equivalent • Secondary education or equivalent experience
- preferred Experience • 3 – 5 years of Customer Call Center experience with 1 year of luxury hospitality, automotive, etc experience required • Experience in managing and coaching others and improving performance • Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems
- preferred Skills • Detail-oriented with strong organizational skills, time management and planning – required • Strong working knowledge of the Internet, computers and software (i.e.
MS Office products, Internet Explorer) – required • Strong time management, organization and planning skills.
Able to prioritize, multitask, adapt and thrive in a fast paced, results-driven environment – required • Analytical and problem-solving skills – required • Excellent inter-personal skills.
Able to interact with all internal departments and levels of management • Self-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team • Excellent verbal and written communication skills • Proficient Microsoft Office (Word, PowerPoint and Outlook) • Leadership Skills: o Team & consensus building o Good judgment in conflict resolution • Ability to create a supportive and conducive adult learning environment • Ability to drive employee satisfaction • Must represent Percepta professionally with all clients and external organization and contacts • Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace • Strong customer service, interpersonal and relationship-building skills • Communicate and articulate in a professional and effective manner both orally and written.
Ability to exercise independent judgment and decision making What You Can Expect • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Calling all wing enthusiasts! Our company, Patel Management, LLC is currently hiring for Team Members to join our new Buffalo Wild Wings GO network! Buffalo Wild Wings GO has an atmosphere that creates stories worth telling - for our guests and for our Team Members. With our famous wings and flavors in a streamlined and counter-service environment, this is the place to start the next phase of your career. We are a brand on the rise, and we need great people-- like you-- as we write the next chapter of our story, together! .
GAME TIME ENERGY, LIFETIME EXPERIENCE
As a Team Member, you will create legendary experiences for guests through the production of all Buffalo Wild Wings GO food menu items and by managing the takeout process, from order to pick-up/payment.
HOME OF THE GREATEST OF ALL TIMES
Buffalo Wild Wings GO fuels moments worth sharing - for our guests and for our team members. And, when that means access to all these benefits - well, that's just another
day at the office.
* Flexible Schedule
* Free Shift Meals*
* Best in Class Training & Continuous Learning
* Advancement Opportunities
* 401(k) Retirement Plan*
* Medical, Dental and Vision*
* WOW Recognition Program
YOU GOT THIS
* You are at least 18 years of age.
* You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills.
* Eligible to work in the U.S.
Not sure if your experience aligns? We encourage you to apply. wing-lover or not, all backgrounds are welcome here.
You are applying for work with a franchisee of Buffalo Wild Wings, not Inspire Brands, Buffalo Wild Wings or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
Patel Management is an equal opportunity employer.
* Subject to availability and certain eligibility requirements.
Company Introduction
IT ALL STARTED 35 YEARS AGO WITH TWO GUYS DRIVEN BY HUNGER
The year was 1982.
Jim Disbrow and Scott Lowery had recently moved to Ohio from Buffalo, New York. All was fine until one day when the two were craving wings. Not just ordinary wings, but authentic Buffalo, New York-style chicken wings. With none to be found nearby, Jim and Scott had two choices: road trip to New York, or open a wing joint close to home. Lucky for us, they chose the latter. Hence, the beginning of Buffalo Wild Wings & Weck, now Buffalo Wild Wings, the welcoming neighborhood atmosphere with a front-row seat for every sports fan that offers 21 mouth-watering signature sauces and seasonings.
Florida Solar Energy Center:
The Florida Solar Energy Center (FSEC), is the state's premier energy research institution. Created by the Florida Legislature in 1975 to advance research, development and education in solar energy, FSEC's focus includes renewable energy, energy efficiency, and sustainable transportation research, demonstration, and education.FSEC is administered by the University of Central Florida and is located in Cocoa, Florida.
The Opportunity:
FSEC invites applications for an Undergraduate Summer Research Internship focused on low-carbon methanol production from fugitive methane resources. This internship will take place at M2X Energy Inc. (Rockledge, Florida), where the intern will collaborate with both researchers and industry engineers. All research and hands-on activities will occur at this off-campus sponsor facility.
Responsibilities:
This program focuses on supporting activities related to process development, optimizations and designs of portable, modular gas-to-methanol technologies in partnership with M2X Energy Inc., which involves, but is not limited to:
Development and review of Process Flow Diagrams (PFDs) and Piping & Instrumentation Diagrams (P&IDs).
Creation and support of CAD drawings for equipment layouts, skid assemblies, and process components.
Design, assembly, and experimentation with benchtop instruments, including data acquisition and analysis.
Basic process control support and maintenance of engineering and manufacturing documentation.
Assembly, modification, and operation of flow reactors and adsorption testing systems (such as breakthrough rigs) to generate data for pressure swing adsorption (PSA) modeling and validation.
Participation in chemical laboratory experiments and processes, including but not limited to testing adsorbent materials to enhance methane recovery from renewable natural gas streams.
Preparation of written and oral reports summarizing experimental results, processes, and findings.
Minimum Qualifications:
Enrollment or recent completion in an engineering or science undergraduate program and basic proficiency in one or more of the following: chemical engineering, mechanical engineering, electrical engineering, or chemistry with scientific lab work.
Preferred Qualifications:
Experience with process diagrams and CAD software (AutoCAD, SolidWorks, or similar) and interpreting or drafting Piping and Instrumentation Diagrams (P&ID).
Hands-on experience in bench-scale instrumentation development and experimentation.
Familiar with piping assembly, fittings, and gas cylinder handling.
Track records with detailed documentation of experimental procedure, SOPs plus good data management skills.
Familiarity with data processing, analysis and computing tools such as Excel, Origin, MATLAB and Python.
Interest in manufacturing, process engineering and clean technology processes.
Hands-on aptitude and comfortable working in a shop, laboratory and/or manufacturing environment.
Strong communication skills and awareness of other technical staff, external partners, equipment/instrument manufacturers, etc.
Special Instructions to the Applicants:
This internship requires on-site participation at M2X Energy's site located at 270 Barnes Boulevard Rockledge, FL 32955.
Desired starting date: Early May 2026.
Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position now or in the future.
For questions regarding the position, please contact Dr. Francis Chukwunta () and/or Dr. Veronica Rigo ( ).
Are you ready to unleash YOUR potential?
As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation,you'llplay an integral role at one of the most impactful universities in the country.You'llbe met with opportunities to connect and collaborate with talented faculty, staff, and students across 12colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow,you'llwork alongside talented colleagues on complex projects that will challenge you and help you gain newskillsandyou'llhave countless rewarding experiences that go well beyonda paycheck.
AreBenefitsImportant to You?
StateBenefitseligibility for OPS employees are subject to criteriaestablishedby the State of Florida. The state's benefits administrator, People First,determineseligibility and coordinates enrollment. If this position becomes eligible for statebenefitsthe employee will be notified directly by People First.OPS positions are not entitled topaidtime off.
Unless explicitlystatedon the job posting, it is UCF's expectation that an employee of UCF willresidein Florida as of the date the employment begins.
Additional Requirements related to Research Positions:
Pursuant toFlorida State Statute 1010.35, prior to offering employment to certain individuals in research-related positions, UCFis required toconductadditionalscreening. Applicants subject to additional screening include any citizen of a foreign country who is not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of education, employment, or training in China, Cuba, Iran, Russia, North Korea, Syria, or Venezuela.
Theadditionalscreening requirements only apply to research-related positions, including, but not limited to faculty, graduate positions, individuals compensated by research grants or contract funds, postdoctoral positions, undergraduate positions, visiting assistant professors, and visiting research associates.
Department
Office of Research - Florida Solar Energy Center (FSEC) - OPSHours of Work
Full timeWork Schedule
Monday through Friday - 8:00 am to 5:00 pmType of Appointment
Fixed Term (Fixed Term)Hourly Rate
$18.00 to NegotiableJob Posting End Date
AMBenefits Eligibility
State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.
As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
an accommodation due to a disability is needed to apply for this position, please call or email .
For general application or posting questions, please email .
