Information Technology And Management Jobs in Florida
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What to Expect
Information Professional Officer
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Responsibilities
Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:
- Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
- Driving interoperability with joint, allied and coalition partners
- Building professional excellence through education, training and certification and milestone qualifications
- Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
- Helping to develop and deploy information systems, command and control and space systems
- Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
- Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology
Work Environment
Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:
- Serving as part of Battle Group staffs on ships at sea
- Working in C4I/Space/Surveillance on shore tours
- Serving on major Navy and joint staffs
- Serving in command of key communication and surveillance facilities around the globe
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.
There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.
All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as an Information Professional Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
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We are seeking an experienced and driven Project Manager to support a major integration initiative. This role will be responsible for leading cross-functional projects from planning through execution while ensuring timelines, milestones, and deliverables are successfully achieved.
The ideal candidate is highly organized, proactive, and experienced in managing complex projects in fast-paced environments. This individual will work closely with internal stakeholders to ensure projects remain on track and aligned with overall business objectives.
Responsibilities
- Manage integration-related projects from initiation through completion
- Develop and maintain comprehensive project plans, including timelines, milestones, and deliverables
- Monitor project progress and ensure alignment with established goals
- Identify potential risks and develop mitigation and contingency strategies
- Track key milestones and project deliverables
- Determine resource requirements to support project success
- Collaborate with stakeholders to define project scope, objectives, and success criteria
- Maintain accurate and organized project documentation
- Prepare and present project updates, reports, and presentations as needed
- Communicate project status clearly to stakeholders and project team members
- Contribute to the development of best practices and tools to support effective project management
Qualifications
- Bachelor's degree in Business, Project Management, or a related field
- 5+ years of project management experience, preferably supporting integration or large-scale initiatives
- Strong leadership, organizational, and communication skills
- Ability to manage multiple priorities and deadlines
- Experience working both independently and collaboratively within teams
- Familiarity with project management methodologies such as Agile, Scrum, or Waterfall
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
- PMP certification preferred
Job Summary
As our Information Technology (IT) Specialist, you'll be part of the reliable team behind the scenes—ensuring computers, hardware, software, mobile devices, networks, servers, and more run at peak performance every single day. You'll set up workstations and software so new hires hit the ground running, keep login credentials secure and up-to-date in our databases, and deliver fast, friendly support that keeps our teams productive and smiling. Efficiency, diligence, and accuracy are your strengths, and our IT Team is all about being the dependable force that powers the entire company.
Key Responsibilities
- Coordinate trainings with the HR Team for new hires.
- Prepare for IT updates and trainings
- Work with IT Team to ensure everything is setup and ready for new hires
- Organize, manage, and update support tasks
- Ensure IT Department is efficient and responding to tasks quickly
- Manage asset tracking to ensure all devices are enrolled
- Organize, manage, and update login credentials, asset tracking, etc.
- Provide user support.
- Educate users on company software.
Role Requirements
- A genuinely pleasant, polite, and professional attitude
- Outstanding interpersonal skills and excellent written/oral communication
- Top-notch organizational abilities and laser-sharp attention to detail
- Proficiency with company software.
- Preferred: Bachelor’s degree or higher in a related field.
- Bonus: You thrive in solving a tricky issue and knowing your work keeps the whole company connected and moving forward.
Ready to be the calm in the tech storm? Join our IT Team and keep everything running seamlessly. You are the reliable backbone behind every login, laptop, and jobsite device —come make efficiency look effortless with us!
We are an Equal Employment Opportunity company (EEO).
IT Support & Infrastructure Lead
Alternative titles: Site IT Lead, IT Operations Lead, Senior IT Support & Infrastructure Engineer, IT Support Supervisor, Senior Systems Administrator
Target Start: May 2026
Salary: $70,000 to $90,000 base + Benefits
About the Opportunity
Little Bridge Search is the recruitment partner for a globally successful international travel operator as it launches its first US office in Altamonte Springs.
This is the first dedicated on-site IT hire for the new office. You will support the day-to-day IT needs of an opening customer operations team of around 25 people, with scope to grow as the site expands.
This is a hands-on, on-site role. It will suit someone who enjoys being close to users, solving day-to-day issues, supporting local infrastructure, and serving as the senior IT person on-site while working alongside a wider global IT team.
What you will do
- Own day-to-day IT support for the Altamonte Springs office
- Provide 1st and 2nd line support, with escalation capability where needed
- Support Microsoft 365, Active Directory, user accounts, onboarding and offboarding
- Maintain local office technology, including desktops, laptops, printers, telephony, VPN and wireless
- Support local network infrastructure, including switches, routers and access points
- Help keep systems secure, documented and aligned with wider IT standards
- Coordinate with local vendors and suppliers when needed
- Support occasional out-of-hours work where operationally required
What we are looking for
- Strong hands-on IT support experience in an on-site environment
- Good Microsoft 365 and Active Directory administration skills
- Experience supporting Windows users, devices and day-to-day office IT
- Working knowledge of switches, routers, wireless and VPNs
- Comfortable in a role with a meaningful amount of 1st and 2nd line ticket support
- Confident operating as the senior IT person on site in a small team
- Clear communicator who works well with non-technical users
Helpful background
- Contact centre, customer service, travel, hospitality, reservations or sales-support environment
- Experience with telephony or UCaaS platforms such as RingCentral, Teams Phone, Zoom Phone, UContact or similar
- Experience supporting a growing office or new site launch
- Exposure to PCI, firewall, wireless or vulnerability tooling would be useful, but is not essential
Interview process
- 2-stage process, including technical and stakeholder interview
Interested?
Apply now for immediate and confidential consideration.
We share the full job description, client name and confirmed benefits with qualified applicants.
About RFS®
At RFS®, we don’t just manage projects—we build lasting partnerships. Our mission is to deliver exceptional multisite project management through constant communication, technical excellence, and a commitment to quality.
As RFS® continues expanding nationally, our technology systems play a critical role in supporting operations, communication, and data-driven decision making. We’re looking for a systems-minded IT Coordinator who thrives in a fast-paced environment and enjoys helping teams work more efficiently through reliable technology and strong system support.
Role Overview
The IT Coordinator supports the day-to-day operation of the company’s technology systems and provides internal help desk support across the organization.
This role requires strong troubleshooting ability, clear communication, and a systems-oriented mindset. The IT Coordinator will help maintain user access, configure employee technology, and support core platforms such as Salesforce and Microsoft 365.
You’ll serve as a key support resource for Team Members across the company, helping resolve technical issues, maintain system reliability, and contribute to the ongoing improvement of our technology environment.
This position is based in Brooksville, FL, with hybrid flexibility depending on operational needs.
Key Responsibilities
- Provide help desk support and resolve internal technical issues across company systems
- Troubleshoot hardware, software, and user access issues for Team Members
- Configure laptops, mobile devices, and system access for new employees prior to onboarding
- Administer and support internal platforms including Salesforce and Microsoft 365
- Maintain user permissions and system configurations across company tools & platforms
- Assist with the development and maintenance of internal documentation, SOPs, and system procedures
- Monitor recurring issues and help identify opportunities to improve system workflows and processes
What Makes You a Fit
- Experience in IT support, help desk, or systems administration
- Hands-on experience supporting Salesforce or similar CRM platforms
- Strong troubleshooting and problem-solving ability
- Comfortable supporting both hardware and cloud-based systems
- Clear communication skills and the ability to assist non-technical users
- Organized and systems-minded with the ability to manage multiple support requests
- Service-oriented mindset with a desire to help teams succeed through reliable technology
What We Offer
- Competitive compensation and quarterly performance incentives
- Growth opportunities as RFS® expands
- Collaborative, high-performance culture
- Hands-on training & professional development support
- Tuition reimbursement & opportunities to expand technical certifications
Project description
This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value
Responsibilities
Platform Ownership
Network & Monitoring Tools (must have)
Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.
Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded
Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards. Systems Administration (must have)
Provide sysadmin support for Linux and Windows servers, including:
Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)
OS level troubleshooting and configuration
Monitoring and logging enablement
Support hybrid environments spanning on prem and Azure infrastructure.
A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.
Observability & Event Management Support (should have)
Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.
Assist with event management workflows, ensuring alerts are actionable and routed correctly.
Participate in efforts to reduce alert noise and repeat incidents. SIEM & Security Visibility (nice to have)
Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.
Support log ingestion, troubleshooting, and collaboration with security and incident response teams.
Ensure infrastructure and network telemetry supports security detection requirements. Cloud Monitoring & Azure Integration (should have)
Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:
Azure Monitor and Log Analytics integrations
Observability for Azure hosted workloads Automation, AI & Continuous Improvement (nice to have)
Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:
Improve signal quality / reduce alert fatigue
Support faster incident triage
Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.
Knowledge Transfer & Operational Resilience
Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.
Support on call or escalation rotations as needed.
Skills
Must have
Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments
Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).
Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds
Not a must but nice to have experience with platform like StruxureWare.
Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.
Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).
Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.
Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.
Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.
Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.
Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations
Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.
Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.
Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.
Experience with change management practices in an enterprise IT environment is beneficial
This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value.
Responsibilities:
Platform Ownership - Network & Monitoring Tools (must have)
• Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.
• Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded
• Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards.
Systems Administration (must have)
• Provide sysadmin support for Linux and Windows servers, including:
• Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)
• OS level troubleshooting and configuration
• Monitoring and logging enablement
- Support hybrid environments spanning on prem and Azure infrastructure.
- A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.
- Observability & Event Management Support (should have)
- Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.
- Assist with event management workflows, ensuring alerts are actionable and routed correctly.
- Participate in efforts to reduce alert noise and repeat incidents.
SIEM & Security Visibility (nice to have)
- Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.
- Support log ingestion, troubleshooting, and collaboration with security and incident response teams.
- Ensure infrastructure and network telemetry supports security detection requirements.
Cloud Monitoring & Azure Integration (should have)
- Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:
- Azure Monitor and Log Analytics integrations
- Observability for Azure hosted workloads
Automation, AI & Continuous Improvement (nice to have)
• Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:
- Improve signal quality / reduce alert fatigue
- Support faster incident triage
• - Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.
- Knowledge Transfer & Operational Resilience
- Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.
- - Support on call or escalation rotations as needed.
Mandatory Skills Description:
• Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments
• Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).
• Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds
• Not a must but nice to have experience with platform like StruxureWare.
• Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.
• Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).
• Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.
• Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.
• Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.
• Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.
• Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations
• Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.
• Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.
• Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.
• Experience with change management practices in an enterprise IT environment is beneficial.
Nice-to-Have Skills Description:
Agile Methodologies
Technology Contract & Vendor Operations Analyst
Position Summary
The Technology Contract & Vendor Operations Analyst supports the CIO organization by coordinating the operational processes associated with technology vendor management, contract lifecycle tracking, and purchasing workflows. This role ensures that technology contracts, renewals, and vendor documentation are organized, visible, and managed efficiently across IT, Finance, Procurement, and Legal teams.
The position combines strong administrative execution with operational coordination and reporting, helping maintain clear visibility into vendor commitments, renewal timelines, and purchasing activities. The analyst plays a key role in maintaining accurate records, facilitating contract approvals, and supporting technology leadership with reliable operational documentation.
Key Responsibilities
Contract Lifecycle Coordination
- Coordinate the lifecycle of SaaS and technology vendor contracts, including routing for review, approvals, renewals, and documentation.
- Maintain centralized contract trackers capturing key terms, ownership, expiration dates, renewal timelines, and vendor contacts.
- Monitor upcoming contract renewals and proactively notify stakeholders to ensure timely review and decision-making.
Vendor Operations & Documentation
- Maintain organized, audit-ready documentation for technology vendors, contracts, and supporting agreements.
- Ensure accurate recordkeeping across shared services repositories and internal tracking systems.
- Assist with vendor onboarding and maintain vendor documentation standards.
Purchasing & Financial Coordination
- Support purchasing workflows including purchase order coordination, invoice tracking, and vendor billing alignment.
- Assist in reconciling vendor invoices with approved contracts and purchase orders.
- Partner with Finance to ensure purchasing documentation aligns with budgeting and financial tracking processes.
Cross-Functional Coordination
- Serve as a liaison between IT leadership, Procurement, Finance, and Legal to facilitate efficient contract and purchasing processes.
- Coordinate approvals, track status updates, and ensure required documentation is complete before execution.
- Escalate risks such as approaching renewals, delays in approval processes, or potential compliance issues.
Operational Tracking & Reporting
- Maintain dashboards and tracking tools that provide visibility into contract status, vendor commitments, and renewal timelines.
- Support the preparation of operational reports for IT leadership regarding vendor activities and contract obligations.
Qualifications
Required
- 3–5 years of experience in business operations, contract coordination, procurement support, or administrative operations.
- Strong organizational skills with exceptional attention to detail.
- Experience managing documentation, trackers, or workflow processes.
- Proficiency with Excel and document tracking tools.
- Ability to coordinate across multiple teams and stakeholders.
- Professional discretion when handling confidential or sensitive documentation.
Preferred
- Experience supporting technology organizations or IT operations.
- Familiarity with SaaS agreements and vendor management processes.
- Exposure to procurement, purchasing, or contract management workflows.
- Experience working with finance, legal, or procurement stakeholders.
Key Competencies
- Organizational and process management
- Vendor and contract lifecycle coordination
- Cross-functional communication
- Operational tracking and documentation management
- Attention to detail and compliance awareness
CGS is seeking an experienced Records Information Manager to provide technical, management, and documentation support for a large Federal agency initiative. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
- Supervising other staff members in support of the Records Information Manager V
- Provides technical support for records management programs, dockets, records center, or other information service under the supervision of a Records Information Manager V.
- May assist in planning and program development, analysis of records or docket management problems, and design of strategies to meet ongoing records or docket management problems, and design of strategies to meet ongoing records or docket management needs.
- Specific technical duties may vary according to the needs of the work site and include, but are not limited to, response to inquiries; collection maintenance and retrieval tasks; metadata review and input; equipment maintenance; and use of automated information systems, such as the Federal Docket Management System (FDMS).
- This position supports RIM Education and/or Experience
Qualifications:
- At Level IV, the personnel must have at least seven (7) years of records management experience.
- Experience with at least one automated information system is required.
- A college degree is preferred but not required.
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Join our team and become part of government innovation!
CGS offers a competitive salary range of $65,000 - $85,000 a year.
JOB SUMMARY
We are seeking an innovative and strategic Director of Technology to lead the design and implementation of a unified, enterprise-wide IT Service Desk function. This role will play a pivotal part in modernizing support services, driving organizational alignment, and enhancing the overall employee technology experience across a multi-location operation.
As a leader, you will champion the development of a comprehensive service delivery model that
acts as the centralized point of contact for all IT-related needs. Leveraging best practices in
integrating cutting-edge tools like AI, automation, and predictive analytics, you will build a
future-ready support ecosystem that empowers the business and elevates performance.
CORE RESPONSIBILITIES:
Strategic Direction & Vision
- Architect and implement a unified service desk strategy that serves all business units and operational environments.
- Create and execute a transformation roadmap that aligns with the company’s broader digital and business initiatives.
- Guide the shift to an experience-driven and results-oriented service delivery approach.
- Embed leading service management practices to ensure governance, adaptability, and enterprise cohesion.
Cross-Functional Integration
- Collaborate with stakeholders across departments (HR, Accounting, Legal, Operations, ect.) to unify workflows and standardize service offerings.
- Ensure seamless support delivery across corporate offices, field teams, and remote environments.
- Establish governance models that promote accountability and consistent service quality across the enterprise.
Operational Execution & Excellence
- Define and track key performance indicators (KPIs) and experience-level agreements (XLAs) to measure support outcomes.
- Cultivate a culture of continual improvement using performance metrics and user feedback.
- Develop and maintain a dynamic knowledge base and robust self-service tools powered by AI.
- Oversee third-party service providers and enforce service level agreements.
Technology Enablement & Innovation
- Lead the integration of automation tools, AI-driven workflows, and predictive technologies to enhance service desk responsiveness.
- Introduce intelligent service catalogs and user-personalized experiences to streamline IT interactions.
- Monitor and adopt emerging technologies to ensure sustained innovation and agility.
People Leadership & Culture Development
- Build and manage a service desk team, fostering a culture of accountability, innovation, and service excellence.
- Promote an employee-first mindset focused on empathy, responsiveness, and problem ownership.
- Provide coaching, development, and leadership opportunities to build team capability and resilience.
QUALIFICATIONS:
Required:
- Bachelor’s degree in Information Technology, Business, or a related field (Master’s preferred).
- A minimum of 10 years’ experience in IT service management or enterprise IT leadership, including 5+ years in a senior management role.
- Demonstrated success in standing up or transforming service desk or ESM operations within distributed or multi-site organizations.
- Background in construction industry.
Preferred:
- ITIL 4 certification required; additional certifications (e.g., SIAM, HDI, COBIT, ISO/IEC 20000) highly desirable.
- Hands-on experience with platforms like ServiceNow, Jira Service Management, Salesforce, CMiC, Autodesk, and Azure DevOps.
Join us to shape the future of IT support in the construction sector—where technology truly empowers people and propels the business forward.
We are an Equal Opportunity Employer (EEO).