Lab Support Engineer

Date Posted: 03/19/2026 Hiring Organization: Rose International Position Number: 498621 Industry: IT Company Job Title: Lab Support Engineer Job Location: Durham, NC, USA, 27713 Work Model: Onsite Shift: Standard Work Hours Employment Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 10 Min Hourly Rate ($): 30.00 Max Hourly Rate ($): 35.00 Must Have Skills/Attributes: Infrastructure, Network Support, Networking, Technical Support, Trouble Tickets, Troubleshooting Nice To Have Skills/Attributes: ServiceNow Experience Desired: Experience in deploying hardware
- rack, stack, cable, install and configure (3+ yrs); Experience with scale out architecture, preferably
- installation, configuration, and troubleshooting (3+ yrs); Experience with networking products
- Cisco, Arista, Dell switches (3+ yrs); Trouble Ticketing Tools (i.e.

ServiceNow preferred) experience (3+ yrs) Preferred Education: Bachelor’s Degree
**C2C is not available
** Job Description
***Only qualified Lab Support Engineer candidates located near Durham; NC are to be considered due to the position requiring an onsite presence
*** Required Skills, Experience & Abilities: • Deep knowledge of various hardware platforms, especially Client PowerEdge platform • Hands-on experience in deploying hardware
- rack, stack, cable, install and configure • Practical experience with scale out architecture, preferably
- installation, configuration, and troubleshooting • Hands-on experience with networking products
- Cisco, Arista, Client switches • Experience in using ticketing tools like ServiceNow • Experience in enterprise infrastructure monitoring tools • Communication across various stakeholders • Great customer service skills
- doing everything to help the customer to resolve the issue and finding RCA • Experience with Agile Scrum development process • Experience in using scrum at scale in shared services model • Experience to automate the deployments
- preferably Infrastructure as Code • Knowledge and experience in building infrastructure automation • Knowledge and experience in using AI tools for monitoring infrastructure services Desired Skills, Experience, & Abilities: • Ability to translate business needs into technical requirements • Creating workable solutions for complex scenarios • Mentor and train less experienced technicians.

Role: Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations.

Independent and flexible, team members are always ready to adapt to the changing daily priorities.

They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced AI lab computing environment, through to providing top-level technical expertise and support to engineering departmental users.

What’s more, they work with engineering teams to create hardware configuration test plans in support of software and AI solutions development.

Responsibilities: • Responsible for assisting in the design of the computing infrastructure within the lab computing environment.

• Responsible for deployment of new servers and storage arrays.

• Monitor and troubleshoot the technical environment for problems.

• Maintain a working knowledge of all documented processes and procedures.

• Identify system performance issues and develop tools for better system management.

• Ensure that all services are consistently available to all end users.

• Provide technical assistance and consulting to the users if necessary.

• Complete proactive and preventative system upgrades.

• Maintain accurate hardware inventory records.

• Be the part for Shared Services Lab Operations Engineering team • Partner with the Product Engineering team in creating and executing solutions for their requirements and needs • Be a part of team in executing large projects and programs • Maintaining and document processes needed in Lab Operations • Mentor other lab support technicians on various technologies • Provide general architectural level client/server and SAN/storage array support for the configuration and maintenance of the engineering computer lab systems for the lab computing environment.

• Responsible for executing the test configuration plans for the lab computing environment infrastructure.

• Responsible for ensuring proper deployment of fiber-channel and IP storage arrays, hosts, switches, software, and storage networking infrastructure.

• Ensure that the technical environment is properly monitored and that any problems are rectified.

• Maintain working knowledge of all documented processes and procedures.

• Identifies opportunities for improvements in efficiency and responsiveness, makes recommendations and assists to implement efficiencies.

• Mentor and project-supervise less experienced technicians.

• Identify system or storage performance issues and participate in the development of tools to improve system management.

• Provides technical expertise in the development of collaborative solutions and preventative system upgrades.

• Responsible for delivering shared services using Scrum at Scale Model • Responsible for creating and executing infrastructure automation
**Only those lawfully authorized to work in the designated country associated with the position will be considered.
** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
** Benefits: For information and details on employment benefits offered with this position, please visit here.

Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.

Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S.

Department of Homeland Security, U.S.

Citizenship and Immigration Services, Employment Verification Program (E-Verify).

(Posting required by OCGA 13/10-91.)