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It All Starts with Our People
As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.
Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.
How You'll Make a Difference
Valvoline has a rewarding opportunity as a Director, Quality Engineering. In this role, you’ll be a strategic and hands-on leader who will drive the transformation of quality across our technology organization. This leader will be responsible for building and scaling a modern Quality Engineering function that goes beyond traditional QA, with ownership spanning QA environments, test automation, AI-enabled quality practices, quality governance, best practices, and the establishment of a Quality Engineering Center of Excellence (COE).
The ideal candidate will bring a strong blend of leadership, technical depth, operating model design, and change management, with the ability to embed quality throughout the software development lifecycle. This role will partner closely with Engineering, Product, Architecture, Infrastructure, Security, and Delivery teams to create a scalable, efficient, and forward-looking quality strategy that supports speed, reliability, and business growth.
Key Responsibilities
Quality Engineering Strategy & Leadership
- Define and lead the enterprise Quality Engineering vision, strategy, and roadmap aligned to Valvoline’s broader technology and business priorities.
- Shift the organization from traditional testing approaches to a modern quality engineering model focused on prevention, automation, continuous validation, and measurable quality outcomes.
- Establish quality as a shared responsibility across product, engineering, and delivery teams while maintaining strong governance and standards.
- Lead, mentor, and grow a high-performing team of quality engineers, automation engineers, and QA leaders.
QA Center of Excellence (COE)
- Build and operationalize a Quality Engineering Center of Excellence (COE) to define frameworks, standards, tooling, reusable assets, and governance processes.
- Create enterprise-wide best practices for test design, automation, environment strategy, defect management, release readiness, and quality metrics.
- Standardize quality processes across portfolios while allowing for flexibility based on product and platform needs.
- Develop playbooks, templates, training, and maturity models to improve quality capability across teams.
Automation & Tooling
- Define and execute an enterprise test automation strategy across UI, API, integration, data, regression, performance, and end-to-end testing.
- Drive adoption of scalable automation frameworks and ensure integration with CI/CD pipelines and DevOps practices.
- Evaluate, select, and optimize quality tools and platforms to improve speed, coverage, traceability, and reporting.
- Increase automation efficiency and effectiveness by implementing reusable components, common libraries, and engineering best practices.
AI-Enabled Quality Engineering
- Lead the adoption of AI and intelligent automation within quality engineering, including opportunities such as:
test case generation
intelligent defect triage
predictive risk analysis
self-healing automation
release quality insights
test optimization and prioritization
- Assess emerging AI capabilities and define practical use cases that improve quality outcomes, team productivity, and speed to market.
- Partner with engineering and architecture leaders to ensure AI solutions are implemented responsibly, securely, and at scale.
QA Environments & Test Data Management
- Own the strategy for QA environments, including environment planning, availability, stability, governance, and optimization.
- Partner with infrastructure and platform teams to improve environment readiness, reduce bottlenecks, and support parallel delivery.
- Establish strong processes for test data management, environment provisioning, and integration dependency coordination.
- Drive improvements in environment monitoring and readiness reporting to reduce delays and improve release confidence.
Governance, Metrics & Best Practices
- Define and implement quality KPIs, SLAs, dashboards, and scorecards to provide visibility into quality performance, automation maturity, defect trends, release risk, and environment health.
- Set standards for quality gates, entry/exit criteria, defect leakage reduction, root cause analysis, and continuous improvement.
- Build a culture of measurable quality and operational discipline through governance routines, audits, and executive reporting.
- Ensure best practices are embedded into agile delivery, DevSecOps, and release management processes.
Sourcing & Vendor Management
- Define the sourcing strategy for quality engineering capabilities, including the right balance of internal talent, strategic partners, and offshore/onshore vendor models.
- Lead vendor evaluation, selection, governance, and performance management related to quality engineering and testing services.
- Optimize spend, capability, and service quality across external partners while ensuring alignment to Valvoline standards and delivery expectations.
- Build workforce strategies that support both immediate delivery needs and long-term capability development.
Cross-Functional Partnership
- Partner with Product, Engineering, Infrastructure, Security, Architecture, and PMO leaders to embed quality into planning, design, development, and release processes.
- Influence senior stakeholders on quality investments, transformation priorities, and operating model improvements.
- Support mission-critical initiatives by ensuring strong quality planning, risk management, and execution.
What You’ll Need to Succeed
Qualifications
- 10+ years in software quality engineering
- 5+ years leading enterprise QA teams
- Experience in high-volume retail, omnichannel, or consumer-facing environments strongly preferred
- Deep experience with:
Automation frameworks (Selenium, Cypress, Playwright, etc.)
API testing tools
CI/CD tools
Performance testing tools (JMeter, LoadRunner, etc.)
- Experience leading QA in Agile/SAFe or hybrid environments
- Experience using agentic tools for test development and integrating work with agentic code development (ie: Github Copilot, Claude code)
- Proven track record reducing defect escape rates
Leadership Competencies
- Enterprise systems thinker
- Data-driven decision maker
- Builder of scalable processes
- Collaborative but boundary-setting partner
- Comfortable operating in fast-paced retail cycles
- Must be authorized to work in the U.S.
We Take Care of the WHOLE You
- Health insurance plans (medical, dental, vision)
- HSA and flexible spending accounts
- 401(k)
- Incentive opportunity*
- Life insurance
- Short and long-term disability insurance
- Paid vacation and holidays*
- Employee Assistance Program
- Valvoline Instant Oil Change discounts
- Tuition reimbursement*
- Adoption assistance*
*Terms and conditions apply, and benefits may differ depending on position.
Your Path to Valvoline
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
About the Company
Brook Valley has been in business for nearly 40 years and is a recognized leader in the discount retail, repurposing, and recycling industry
The Director of Human Resources serves as the senior HR leader for Brook Valley Management and its operating divisions, including retail thrift stores, donation collection operations, production facilities, logistics operations, and corporate support teams.
This executive role is responsible for developing and executing the company’s people strategy to support operational performance, workforce development, regulatory compliance, and long-term organizational growth across a multi-state retail and operations platform.
The Director of Human Resources partners closely with executive leadership to ensure the organization attracts, develops, and retains high-performing talent while building scalable HR systems that support operational excellence and business performance.
Responsibilities
Strategic HR Leadership
- Develop and execute a comprehensive human capital strategy aligned with Brook Valley’s operational and financial objectives.
- Serve as a strategic advisor to executive leadership on workforce planning, organizational design, leadership capability, and culture.
- Align HR initiatives with operational priorities across retail stores, production facilities, logistics operations, and corporate teams.
- Drive initiatives that strengthen employee engagement, leadership development, retention, and workforce productivity.
HR Business Partner Leadership
- Lead and develop the Human Resources Business Partner function supporting operational leadership across multiple markets.
- Ensure HR leaders provide strategic and practical guidance to Executives, Vice Presidents, operational leaders, and store management teams on workforce planning, talent management, and organizational performance.
- Act as a trusted partner to business leaders to address people-related challenges and opportunities.
Employee Relations & Organizational Effectiveness
- Provide executive oversight of employee relations across the organization.
- Guide leaders on performance management, workplace conduct, disciplinary actions, and conflict resolution.
- Ensure complex employee relations matters and investigations are handled professionally, consistently, and in compliance with employment law.
- Promote a culture of accountability, collaboration, and operational excellence.
Talent Development & Leadership Capability
- Partner with leadership to identify and develop the next generation of operational leaders.
- Oversee programs that support leadership development, management training, and succession planning.
- Identify workforce capability gaps and implement training and development initiatives that strengthen organizational performance.
HR Operations & Workforce Strategy
- Oversee HR processes supporting the employee lifecycle, including hiring support, onboarding, performance management, and offboarding.
- Partner with operational leadership to develop workforce planning strategies that align with labor models, productivity goals, and operational growth.
- Ensure consistent HR policies, procedures, and leadership practices across all Brook Valley locations.
Compliance & Risk Management
- Ensure compliance with federal, state, and local employment regulations across all markets.
- Partner with legal counsel to address employment matters and mitigate organizational risk.
- Maintain HR policies, procedures, and compliance programs that protect the organization and support consistent management practices.
HR Systems & Workforce Analytics
- Oversee HR technology platforms and workforce analytics used to monitor organizational performance.
- Provide leadership with insights related to:
- Employee turnover
- Workforce productivity
- Labor costs
- Employee relations trends
- Talent development metrics
- Leverage data to support informed workforce decisions and operational improvements.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- 10+ years of progressive HR leadership experience, including senior leadership roles.
- Demonstrated success supporting multi-location retail, operations, collections, logistics, or distribution environments.
- Strong knowledge of employment law, workforce management, and HR best practices.
- Proven ability to influence senior leaders and align people strategies with business performance.
- Professional certification such as SHRM-SCP or SPHR preferred.
- Proficient in Spanish preferred.
Required Skills
- Strategic thinking and business acumen
- Executive-level communication and influence
- Strong employee relations and conflict resolution capability
- Operational discipline and organizational leadership
- Ability to align workforce strategy with business outcomes
Based out of Birmingham, AL Headquarters. Regular travel to Brook Valley retail stores, operational markets, and facilities may be required.
Store Manager
Location
WA - Kirkland - Totem Lake - 4807
Classification
Full-Time
Job Summary
A Store Manager (SM) delivers a beautifully merchandised and profitable store in the community you serve. Your focus on the sales floor exceeds our standards from presentation to service. You assess your store from the customer’s perspective and communicate your ideas to your regional manager and other supporting partners to improve your store, identifying obstacles and opportunities from the business. As a leader you recognize the strength of the team, provide opportunities for career growth and use the company tools to develop ready talent. You ensure ownership and accountability for the business through respectful communication. In your role you seek and respond to feedback from support partners to improve sales and gain continued efficiencies all with the goal that customer return again and again.
What You Do
• Ensure consistent, friendly and informed service to customers, first by the example you set, and second by the training you provide to the store team so that they deliver first-class creative customer experience.
• Ensure the achievement of sales goals, profitability and delivery of operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
• Ensure a vibrant and creative look and feel to the store through execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable and inviting presentation ensuring the associates do the same.
• Build your team through engagement, motivation and coaching; assess performance proactively and timely.
• Ensure the efficient execution of store operations with timely management of receiving and other day-to-day processes.
• Identify obstacles and opportunities for the business, communicating and working through store/market/regional partners for the betterment of the company.
• Develop the store team based on their individual strengths and through engagement, coaching and feedback.
• Assess the store from the customer’s perspective and use insight to seek and influence improvement with the market leaders and regional manager.
• Communicate with your store team respectfully and with urgency on key issues and messages.
• Ensure compliance to company standards as it pertains to safety, customer experience and all store operations.
• Actively recruit, interview and hire employees that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with nearby stores for support when appropriate.
• Use the store roster to schedule appropriately, optimizing process efficiency and store payroll.
• Understand issues of shrink and expenses, holding the store team accountable to do the same.
Knowledge & Experience
• Demonstrate passion for customer service and knowledge and/or a desire to learn about our brand/products.
• Experience in leading, managing and developing employees at all levels.
• Experience managing payroll and scheduling effectively.
• Experience driving positive key financial results.
• Ability to organize, plan and prioritize workload.
• Manage your own time efficiently and effectively.
• Able to delegate and to work through others well.
• Communicate clearly and comfortably across all levels of the business.
• Build collaborative working relationships at all levels.
• Deliver honest and constructive feedback, holding team members accountable when necessary.
• Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
• One to two years of supervisory experience required; two plus years retail experience preferred.
Expected Behaviors
• Prioritize customer experience above all else.
• Run an excellent store with the ability to balance the needs of delivering a creative experience, and a profitable result.
• Grow knowledge of industry and market and has an eye for current trends, color, inspiration and creativity.
• Drive results.
• Provide feedback, coaching and development.
• Exhibit genuine passion to deliver a unique and creative experience through our people. • Listen to others.
• Can empathize with and understand people acting through kindness and respect. • Demonstrate collaboration.
• Address issues proactively.
• Make good decisions and engage in solution-based problem solving.
• Is comfortable with ambiguity.
• Show adaptability and work with a sense of urgency all the time.
• Maintain positivity.
• Remain discreet and unbiased.
• When on the selling floor, your role is to deliver first-in-class customer service as well as supervising and overseeing overall store presentation, which may include prolonged standing and some physical activity.
Notes
An employee in this position can expect a rate starting at $78,000.
Benefits:
Part- time less than 20 hours per week: Sick pay equal to 1 hour for every 40 hours worked, Employee Discount
Part-time 2 per week: 24 – 34 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 weeks thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k)
Full Time 30+ hours per week: 36-48 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 years thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k). Employee may enroll in Benefits for themselves and eligible dependents which includes Medical Benefits, Vision Benefits, Dental Benefits. Employee is eligible to participate in additional benefits which includes Disability, Life Insurance, Transit, Tuition Reimbursement
Full Job Description:
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Director, Operational Excellence, Americas - Carmel, IN (Hybrid)
As the Director of Operational Excellence Americas, you will serve as the lead change agent for driving transformation and embedding operational excellence across the organization. You will develop and implement the Operational Excellence (OPEX) model and roadmap, ensuring alignment with Strategic Business Units (SBUs) and corporate strategies. By fostering a culture of continuous improvement, coaching leadership teams, and tracking progress against long-range goals, you will help deliver sustainable value to customers and significantly enhance the business health of Allegion's value streams.
Hybrid:
At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work modelcombining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role.
We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we'll unlock your potential and create a lasting impact.
What You Will Do:
Development and Alignment of the OPEX Model and Roadmap
- Lead the development of Allegion's Operational Excellence (OPEX) model and roadmap, ensuring alignment with Strategic Business Units (SBUs) and corporate objectives.
- Work closely with SBU leaders and Site OPEX Leaders to integrate the OPEX model into their strategic plans, ensuring consistent execution across the organization.
- Establish a clear vision for operational excellence, with measurable goals that align with the company's long-range plan (LRP).
Strategy Deployment and Execution
- Support and drive strategy deployment activities across the organization, ensuring alignment between corporate, SBU, and site-level initiatives.
- Collaborate with site OPEX leaders and teams to develop actionable strategies and plans that focus on growth, customer value, and improved business health.
- Facilitate the development of a robust pipeline of lean initiatives that align with future-state targets and drive performance improvements.
Coaching and Leadership Development
- Provide coaching for leadership teams and operational excellence (OpEx) support teams to build their capabilities in lean, continuous improvement, and change management.
- Mentor site OPEX leaders and their teams to achieve sustainable transformational change through Allegion's OPEX model.
- Develop and implement leadership training programs to enhance the organization's ability to execute on operational excellence initiatives, including the Front Line Leader program.
Performance Tracking and Auditing
- Track and measure progress against long-range plan (LRP) actions and goals, ensuring alignment with corporate objectives.
- Conduct regular audits of site progress against Allegion's corporate maturity model, identifying gaps and opportunities for improvement.
- Provide data-driven insights and recommendations to leadership teams to ensure continuous progress toward operational excellence goals.
Multi-Site and Corporate-Level Project Support
- Support projects involving multiple site deployments, ensuring consistency in execution and alignment with the OPEX roadmap and the Allegion Intelligent Manufacturing initiative.
- Lead or support corporate-level and non-manufacturing projects to drive operational improvements across all business functions.
- Support the onboarding of new acquisition sites, ensuring alignment with Allegion's operational excellence standards and processes.
Strategic Business Unit and Operations Council Engagement
- Participate in Strategic Business Unit (SBU) reviews to provide insights, guidance, and alignment on operational excellence initiatives.
- Actively support the Operations Council, contributing to the development and execution of enterprise-wide operational strategies.
Cultural Transformation and Standardization
- Establish and standardize practices such as GEMBA walks, daily management processes (MDI), and mission control to drive a culture of continuous improvement.
- Ensure compliance with standard processes and tools, fostering a culture of process discipline and adherence to standard work.
- Champion a culture of customer value creation, rigorous continuous improvement, and problem-solving.
- Actively support SBU and site implementation of the Allegion Intelligent Manufacturing initiative.
Health, Safety, and Environmental (HS&E) Goals
- Support and meet departmental, plant, and corporate HS&E goals, ensuring alignment with Allegion's safety and environmental standards.
What You Need to Succeed:
- Bachelor's degree in engineering or a related field required; Master's degree strongly preferred.
- Minimum of 15 years of world-class lean manufacturing, transactional or functional experience, with a proven track record of driving operational excellence
- Extensive experience with GEMBA-based continuous improvement tools and techniques, including problem-solving, A3 management, value stream mapping, and strategy deployment.
- Demonstrated experience in applying lean principles and implementing new technologies and automation efforts.
- Demonstrated ability to coach, mentor, and influence leaders at all levels of the organization.
- Excellent leadership & facilitation skills
- Excellent written and oral communication and presentation skills with the ability to speak and communicate effectively with all levels of the organization
- Ability to align operational excellence initiatives with long-term business goals and strategic objectives
- Ability to lead cultural transformation and foster a mindset of continuous improvement and customer value creation.
- Must be self-motivated and highly organized
- Proven ability to effectively work with global partners and cultures within the organization
- Demonstrated ability to understand value in the eyes of the customer and to build a value delivery system
- Ability to evaluate and assign priorities in a fast-paced and changing environment
- Ability to quickly develop relationships that build immediate trust
- Ability to influence, persuade, convince, mentor and facilitate lean culture change in an environment with varying acceptance
- Ability to travel up to 50%, including occasional global travel.
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
- You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, \"this is your business, run with it\".
- You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
- You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
- You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
What You'll Get from Us:
- Health, dental and vision insurance coverage, helping you \"be safe, be healthy\".
- A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
- Tuition Reimbursement
- Unlimited PTO
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can \"serve others, not yourself\"
- Opportunities to
As Beauty Advisor, you will drive sales through an authentic passion for beauty and engage clients by identifying their needs with a consultative approach and ensure an excellent overall client experience. You will maintain expert knowledge of top beauty brands, execute merchandise sets and support replenishment and visual standards according to Sephora at Kohl's standards.
What You'll Do- Build strong client loyalty and influence clients by identifying their needs and suggesting products to drive sales, including the opportunity to upsell products
- Demonstrate credibility to the client through knowledge of products and beauty trends
- Inspire clients through demonstrating products and application of products to drive sales
- Actively engage and complete all required training to expand knowledge
- Execute and maintain all Sephora visual merchandising and operational standards, including merchandise sets, tester maintenance and department cleanliness and hygiene standards
- Support omni-processing within the department
- Support inventory management from receipt to sale, including freight processing, back stocking, replenishment, inventory counts and price changes
- Support visual elements of the department and communicate missed or damaged product/fixtures to the supervisor
All associates are responsible for:
- Acting with integrity and honesty and fostering teamwork in an engaged and inclusive culture
- Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
- Supporting and executing safety and shortage reduction programs following company guidelines
- Accomplishing multiple tasks within established timeframes
- Following company policies, procedures, standards and guidelines
- Maintaining adherence to company safety policies for the safety of all associates and customers
- Receiving, understanding and proactively responding to direction from leaders and other company personnel
- Other responsibilities as assigned
- Authentic passion for beauty
- Client-facing retail or service industry experience
- Excellent written and verbal communication skills with the ability to influence in a clear and concise manner
- Flexible availability to work days, nights, weekends and holidays
Pay Range: $15.55 - $20.25
Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits). Applications will be accepted on an ongoing basis.
We are currently hiring experienced, professional, growth-seeking restaurant Regional Supervisors throughout Wisconsin, Minnesota, and Michigan! Our Dunkin' / Baskin-Robbins Regional Supervisors oversee the operations, safety, systems, growth and development of our employees and business for a region of five to eight restaurants.
Why Choose TMart?
Be part of one of the largest, fastest-growing Dunkin' Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable Certified Regional Supervisor through our paid, internal training program in six months and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!
Our Certified Regional Supervisors
..Are Set-Up to Be Successful, Long-Term:
We train our Regional Supervisors to first understand how to lead and operate a single restaurant successfully, then move them, gradually, to oversee more locations. All Managerial hires start with the title \"Management Trainee\". We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility. As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, General Manager Certification, Multi-Unit Manager Certification, and Regional Supervisor Certification), in addition to any bonuses they may earn through regular restaurant results / metric achievements. Your timeline for training completion will vary, based on your training focus and proven ability to lead a successful, profitable restaurant.
..Are Offered Competitive Compensation:
Base Pay: Certified Regional Supervisors' base pay starts at $60K per year.
Monthly Bonus: Regional Supervisors can earn up to an additional $1,600 per month hitting regular metric objectives.
Additional Bonus: When Regional Supervisor Area locations consistently hit our four greatest metrics, they can earn an additional $100 per week!
Year-End Bonuses: We award bonuses based on profit realized at year-end.
Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.
Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.
Several Other Merit-Based Bonuses!
..Are Eligible for a Number of Benefits:
Health Benefits (health, dental, and vision)
401k and 401K matching
Short- and Long-Term Disability
Flexible Spending Account
Life Insurance
Paid time off
Paid training
..Are Eligible for Other Company Perks, Programs, and Advancement:
Use of Company Automobile (clean driving record permitting)
Use of Company Phone
Use of Company Laptop
Certified Regional Supervisors are eligible to advance into our Company Director Training Program and move to the next step of building their career at TMart!
Scholarship Opportunities (up to $3,000 per employee per year)
Flexible Schedules
Employee Assistance Program
Employee Discounts
Annual Apparel Gifts
Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes!
Responsibilities Include:
Coaching and developing Restaurant Managers to effectively manage a singular restaurant. This includes the training and development of their knowledge and understanding of general business operations, financials, people development, staffing, problem-solving, safety and security, cleanliness, maintenance, follow-up, applicable laws, and compliance. Creates and executes effective action plans when objectives are not met and ensures correction of underperforming individuals / teams.
Communicating and confirming understanding of company goals, expectations, and initiatives to Restaurant Managers. Ensuring communication is delivered, as needed, from Restaurant Managers to all required employees. Engaging the appropriate follow-up to see those goals, expectations and initiatives are realized.
Leading and developing high-performing Management Team Members by overseeing consistent recruitment selection, onboarding, training, mentoring, performance management, and ongoing professional development by providing training tools, honest feedback, coaching and support of personal and professional goals.
Promoting an environment where there is a sense of urgency to satisfy guests. Taking all proactive and reactive actions necessary to keep the guest service platform, location-specific needs, and feedback communicated and addressed.
Having systems and processes in place to confirm completion of regular reporting and all necessary tasks by all restaurants to ensure compliance of Company, Brand, State, and Federal requirements, as well as operational success.
Identifying and resolving issues in a timely manner. Identifying root cause of problems and guides the Restaurant Manager to implement solutions to prevent them from recurring. Using information at hand to make decisions and empowers others to make decisions as well.
Understanding and evaluating competition and applying expertise to address business opportunities. Oversees effective execution of all marketing requirement needs, initiatives, and product launches.
Communicating results, recognizing top performance, sharing best practices, and encouraging a collaborative, celebratory environment within the Area.
Ensures compliance with applicable laws within district, including Federal, State, and local labor laws.
This position DOES have flexible hours, but Regional Supervisors must be available to work any shift that is required which includes all shifts, holidays, and weekends.
Key Competencies:
FIVE YEARS previous leadership experience in retail, restaurant or hospitality management IS REQUIRED.
Must have a strong understanding of company financials and how to influence and ensure consistent, positive change in key restaurant metrics.
Organization and effective follow-up with teams is essential for success.
Produces professional and clear, concise communication (both written and spoken).
Demonstrates honesty, integrity, clean image, and a positive influence.
Identify, attract, recruit, and retain individuals with leadership and managerial talent.
Exercises good time-management and problem-solving.
iHeartMedia Markets
Current employees and contingent workers click here ( $4482.htmld) **to apply and search by the Job Posting Title.**
The audio revolution is here - and iHeart is leading it! iHeartMedia, **the number one audio company in America** , reaches 90% of Americans every month -- a monthly audience that's **twice the size of any other audio company** - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. And we were just recognized as one of the Top Media Sales Organizations by The Myers Report!
In fact, iHeart has: **More #1 rated markets** than the next two largest radio companies combined;
+ **We're the largest podcast publisher** , with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
+ iHeart is **the home of many of the country's most popular and trusted on-air personalities and podcast influencers** , who build important connections with hundreds of communities across America;
+ We create and produce some of **the most popular and well-known branded live music events** in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
+ iHeartRadio is the **#1 streaming radio digital service** in America;
+ Our **social media footprint** is 7 times larger than the next largest audio service; and
+ We have **the only complete audio ad technology stack in the industry for all forms of audio** , from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.
Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.
Only one company in America has the #1 position in everything audio: iHeartMedia!
If you're excited about this role but don't feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!
**What We Need:**
Looking for a new challenge? Join us as an Account Executive and leverage your proven goal-driven mindset, fast-paced work ethic, and exceptional client service skills. The ideal candidate is ready to hit the ground running and will successfully take advantage of all iHeart's platforms to exceed their clients' expectations.
**What You'll Do:**
As an Account Executive at iHeart, you'll learn the ins and outs of our Broadcast + Digital Marketing Products, identify and develop new business opportunities through in-person meetings with clients and research, consistent daily cold-calling, and cultivate existing business using our full suite of products. You will collaborate with internal partners to drive revenue, create effective marketing campaigns, and use your storytelling skills to deliver compelling sales presentations fueled by data to best meet your clients' expectations.??
**What You'll Need:**
+ You should be **self-motivated** (a very \"go-getter\" attitude!), have excellent relationship-building and problem-solving skills, and communicate persuasively. When people describe you, goal-oriented, **expert negotiator** and proactive should be at the top of the list.
+ You should be able to plan and **multi-task in a fast-paced environment** .
+ Comfortable with cold-calling and initiating outreach to prospective clients as part of lead generation efforts.
+ A valid driver's license, auto insurance, and a **High School Diploma** (College Degree preferred) are required.
+ You should also be skilled in **Salesforce,** Microsoft Office and social networking platforms.
+ Strong problem-solving skills; by exercising these skills, you help business grow to the fullest potential.
+ **Digital/Media Sales** experience are a plus but not required.
+ The natural ability to organize and **prioritize day-to-day** depending on where the biggest priorities may be
+ Additional nice-to-haves include experience managing complex, **multi-platform campaigns** , **analytics** experience, **iHeart and/or audio advertising** background, and are **well-connected** in the market.
**What you'll get** ?
+ You'll have the opportunity for **uncapped commission** , and the ability to grow business across all categories on a local, regional, and national level no matter where you live
+ A **7-week onboarding program** to immerse you in the suite of tools and products available to you
+ The potential to be recognized in our annual **iHeartMedia CEO's Club** a **nd iHeartMedia President's Club programs**
+ Access to competitive benefits including **paid vacation and sick time** , paid **company holidays** , including a **floating holiday** that enable our teams to **celebrate the holiday of their choosing** , a **Spirit day** to encourage the opportunity to more **easily volunteer in their communities,** company-paid **mental health** and **financial education** resources, **401(k) matching** , **learning and development** resources, and **career navigation** support.
+ Access to additional perks include **pet** (they're part of the family!), **disaster** , and **legal** insurance, **student loan refinancing** , and **discounts** on merchandise, **tickets** to events, and more.
+ The support of fellow team members invested in your success.
**Envision your first 30 days** ?
+ **Week 1:** Complete our onboarding journey for a deep understanding of our company, job-specific trainings and spend time with your team.
+ **Week 2:** Spend more time with your manager to ensure you are aligned on work and communication styles, priorities, and any other expectations.
+ **Week 3:** Start \"owning\" your role and leaning into the real day-to-day, of course with your manager's support and advocacy!
+ **Week 4:** Prioritize a 30-day check-in to see what else you might need to be most successful in your new role.
Interested in learning more about iHeart and our platforms? Visit us at to learn more about our company, to access all your favorite music, radio, and podcasts, and download the free iHeartRadio app!?
**What You'll Bring:**
+ Respect for others and a strong belief that others should do this in return
+ General understanding of business principles and sales environment
+ Interest in developing knowledge of business operations and sales concepts and techniques
+ Individual accountability and understanding of when to seek guidance
+ Skills managing assigned projects to completion
+ Understanding to resolve problems using established guidelines and professional judgement
+ Ability to communicate information about iHeart products in a digestible manner and to apply active listening skills to validate understanding of customer needs
+ Understanding of impact of your own decisions
+ Goal orientation and the ability to focus and prioritize
**Location:**
Toledo, OH: 9 N St Clair, 43604
**Position Type:**
Regular
**Time Type:**
Full time
**Pay Type:**
Salaried
**Benefits:**
iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
+ Employer sponsored medical, dental and vision with a variety of coverage options
+ Company provided and supplemental life insurance
+ Paid vacation and sick time
+ Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
+ A Spirit day to encourage and allow our employees to more easily volunteer in their community
+ A 401K plan
+ Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
+ ?A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
We are accepting applications for this role on an ongoing basis.
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Non-Compete will be required for certain positions and as allowed by law.
Our organization participates in E-Verify. Click here ( ) to learn about E-Verify.
iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month - we specialize in radio, digital, social, podcasts, influencers, data, and events across the nation and provide premier opportunities for advertisers.
Visit to learn more about us.
Please review our Privacy Policy ( ) and Terms of Use ( ) .
At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
We are seeking an experienced Sr. Safety Specialist to join our team! As Sr. Safety Specialist, you will join forces with the Manager of Safety and Loss Prevention to head up workplace safety initiatives for one of our distribution center operations! You will be on the front lines of production and immerse yourself in the trenches to promote HelloFresh's vision, inspire change, raise the bar on safety performance, and champion a culture of safety!
You will...
- Work with integrity and the utmost regard for the safety and health at HelloFresh
- Provides subject matter expertise either through education, training, and/or experience in multiple areas including environmental management, compliance, occupational safety, risk management and/or occupational health
- Ensure OSHA compliance within a HelloFresh/Green Chef Facility including but not limited to: Powered Industrial Trucks (PIT's); New Hire safety training and ongoing safety training; Lockout/Tagout, Machine Guarding and Chemical Safety; all necessary recordkeeping and reporting including OSHA 300 Logs
- Assist management team during accident or injury investigations and root cause analysis
- Act as the management team's subject matter expert for safety and security questions
- Ensure visibility of HSE initiatives at the site level (Behavior Safety, Safe Work Permit process, Safety Observations, Near Miss, etc) to all levels of operations management and recommend improvements in effectiveness. Demonstrate sound judgment based on observations and evaluation, by site, to determine safety meeting effectiveness and appropriate level of mentoring for safety meeting facilitators. Collect and analyze data to identify safety or injury trends and develop corrective actions
- Ensure contractors and visitors follow HelloFresh safety policies during their time on-site
- Assist with the site emergency action plan and liaison with local first responders when needed
- Conduct a Job Safety Analysis (JSA) of all routine and non-routine tasks performed on-site
- Promote safer forklift operations through training, observation and coaching operators
- Develop training materials including toolbox talks, standard operating procedures (SOP's) and others
- Manage the relationship with site security and ensures security services are being provided for each DC
- Assist with inventory shrinkage and other deliberate damage/product theft investigations as needed
- Support other departments including quality, food safety, production and logistics as needed
- Use continuous improvement principles to identify ways to improve our processes and results
You are...
- Partner: you effectively listen, build rapport and communicate at all levels; you're confident sharing ideas and are a trusted advisor for workplace safety
- Results-driven: you recognize and resolve situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency.
- Programmatic: able to identify the system component that is causing the error, as well as the options available for resolving it and completing the task.
- Inspirational: you know how to make an impact and deliver presentations that inspire and influence change
- Versatile: you roll with the punches and don't get overwhelmed easily; you enjoy grinding away at issues and have a knack for driving results in hyper-growth, constantly changing environments
You have...
- Minimum of 3 years of experience in occupational safety experience with knowledge of manufacturing/industrial EHS
- Bachelor's degree in Safety, Occupational Health, or Environmental Health & Safety preferred; will consider high school diploma with 4+ years EHS experience
- Preferred Safety Certification: CSP, ASP, OHST, etc.
- Expertise in OSHA compliance, especially with powered industrial trucks, lockout/tagout, strain and sprain prevention.
- Superior communication and presentation skills with ability to influence across all levels of an organization
- Proficiency in Microsoft Office (Excel, Word, Power Point) and Google app (Gmail, drive, sheets, etc.)
You'll get...
- Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
Illinois Pay Range
$78,700—$88,550 USD
About HelloFresh
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.
To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.
HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:
- Europe:
- APAC:
- United States:
- Canada:
Norfolk, VA
Work Shift
First (Days)
Overview:
Sentara is hiring a Program Director for their Cyber Security team!
This position is fully remote!
Work Location:
Remote opportunities available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming
Role Summary
The IT Program Director - Cyber Execution & Operations (E&O), Office of the CISO, will serve as an integral team member helping drive program rigor and execution across the cyber security portfolio in a manner that meets Sentara Health requirements. The E&O team designs and/or provides the operational frameworks, processes, and tools for Cyber team implementation and use. Reporting directly to the Director - Cyber Execution and Operations, you will work on a broad range of initiatives and diverse work products while regularly interacting with all levels of leadership across Cyber, IT, and the business. As a foundational member of a recently formed team, you will be directly involved in the team's ongoing evolution.
Essential Responsibilities: As someone who enjoys managing a multitude of details and timelines, identifying improvements to increase efficiency and effectiveness, and has a drive to continuously improve the work areas you touch, you will be accountable for successfully planning, implementing, and managing the initiatives and tasks you own. Must be an experienced strategic thinker who is adept at gaining an understanding of current state and translating that into a better future state. You can see both the big picture and all the supporting details along the way. Able to identify issues or gaps, connect the dots end-to-end, and lead problem-solving and maturity efforts with minimal oversight. Comfortable and experienced in using action and influence to drive collaboration, accountability, and on-time delivery.
Primary Responsibilities
• Key interface with other Cyber, IT, and business teams. Understands the importance of building a strong personal brand within an organization.
• Program and Portfolio Management: Plan, execute, and oversee programs and initiatives to improve operations and execution.
• Must be able to effectively communicate on a timely basis all aspects of your ownership space in a consistently professional, high quality manner including status on both individual work items and program initiatives.
• Ensure Office of the CISO core foundational processes and procedures are properly documented and maintained.
• Meeting planning, preparation, and support: Thrive on creating clear, concise, and relevant agendas, meeting notes, decks, and communications based on specific audiences that accurately reflect the Cyber brand. Effectively prepare presenters and actively facilitate meetings of all types (e.g., virtual, in-person, and hybrid).
• Collaborate to identify Office of the CISO reporting needs to support ongoing strategic decision-making and work with necessary parties to create.
• Microsoft SharePoint/Teams artifact storage rebuild, rebranding, and maintenance.
• Budget optimization: Forecasting, contracting, invoicing, etc.
• Identify areas of improvement and propose recommendations to address.
• Coach and train cyber staff in operational best practices.
Requirements
• Experienced, proactive, self-driven generalist.
• Strong analytical, problem-solving, and decision-making skills. Anticipates obstacles, develops plans to resolve, and appropriately communicates. Experienced in effectively applying strategic thinking and visioning, resulting in successful outcomes.
• Organized and detail-oriented. Able to work well under deadlines in a changing environment.
• Excellent interpersonal, written, and verbal communication skills.
• Experienced in working effectively in ambiguous situations and in effectively determining the best path forward.
• Able to translate data into meaningful insights and written summaries.
• Excels at prioritization, presentation, and facilitation. Models related to best practices.
• Comfortable owning your space and establishing a sense of urgency in the fabric of what you do.
• Agile work experience.
• Product methodology work experience.
• Ability to express complex technical concepts in business terms.
• Ability to effectively interact with all levels of management.
• Cyber security work experience.
• Experience working in a highly regulated environment.
• Strong Microsoft PowerPoint and Excel skills.
Desired Characteristics
• Experience leading and influencing cross-functional teams and initiatives.
• Growth mindset. Change-oriented in both actions and words.
• Experience successfully executing multiple simultaneous initiatives - both planned and ad hoc.
• Proponent of people change management with experience incorporating it into your work.
• Expects resistance to change and enjoys the challenge of mitigating it in positive ways.
• Product Owner experience.
• Healthcare experience.
• Experience with various industry regulations and frameworks (PCI, HIPAA, Data Privacy Laws, ISO27001/2, NIST, HITRUST, etc.)
Education
- 8+ years of relevant experience with a degree (Required)
- 10+ years of relevant experience without a degree (Required)
- Experience in lieu of a Bachelor's Degree
Certification/Licensure
- A relevant professional certification - Project Portfolio Management
( PPM) (Required) or- Program Management Professional (PgMP) (Required)
- Agile Certified Practitioner ( ACP) (Required)
Experience- 8 to 10+ years of relevant experience (Required)
We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $116,729.60 - $216,777.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Talroo, Talroo-IT
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Remote working/work at home options are available for this role.
ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. and the fastest growing PEO in the Northeast, is looking for talented people to join our team. If you want to contribute your talents, make a bigger impact, and be part of the hot HRO industry, we’re interested in talking to you. Come catch the PEO wave with Extensis—we’re focused on the biggest market in the most attractive region of the U.S. Together with our experienced professionals, you can help us deliver on our brand promise to simplify HR. Our portfolio includes personalized services for HR, benefit plans, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $3 billion in employment-related costs annually—and we’re growing every day.
At ExtensisHR, our Client Success Group ensures our clients’ success and builds client loyalty through strategic and personalized solutions in which allows our clients to meet and or exceed their company goals.
The Key Account Manager will be responsible for retention of our most profitable clients by ensuring client satisfaction and a high rate of client engagement. They will serve as the main point of contact within their assigned group of clients driving continued success, increased value, and client satisfaction through execution of our retention strategies and leveraging ExtensisHR’ s robust suite of products and services.
For more information about the company visit You Are:
The Key Account Manager will service their assigned clients by executing their account management strategy, tactics, and engagement calendar while delivering clear communications and gathering client feedback along the way. The Key Account Manager is responsible for monitoring the status and satisfaction of each client by focusing on mitigating known risk factors and competitive threats. They will proactively identify opportunities and solutions to support client goals and objectives while ensuring they are successfully leveraging our products and services.
To be successful in this role, it is crucial for the KAM to be open minded and objective to see all perspectives during each interaction. You must have a passion for building relationships and believe in being the difference maker within those relationships. This job is fast paced and requires someone who can balance multiple priorities and stay organized in a rapidly changing environment.
Our people are passionate about what they do, the product they sell, and the clients they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation, and dedication, we're the right company for you.
- Communication – KAM needs to excel at communicating via MS Teams, in person, phone, email and internally across teams
- Product Knowledge – This critical component of the job requires custom or curated solutions tailored to key accounts.
- High Business Acumen – KAMs must be comfortable engaging C-suite executives and coordinating internal operations successfully
- Resourceful Problem Solver – Proactively recognize opportunities and offer solutions before the client asks based upon connecting the dots between client interactions and our solutions stack
- Highly Likeable – Must present the ability to de-escalate client issues and become a trusted advisor which gains client confidence
- Relationship Savvy – strong intuition and the ability to establish a strong connection in a meaningful way across a variety of levels and personalities
- Results Oriented – Clear focus on achieving results for key accounts.
- Collaborator – KAMs are internal team builders that have a unique ability to create a network of SMEs to produce favorable outcomes for clients
What You'll Do:
- Critical role responsible for the retention of a segment of ExtensisHRs top clients
- Focused on building strong relationships with their assigned clients’ C-Suite and/or broker partners.
- Develop deep relationships with decision makers, users, and influencers to ensure the client’s needs and expectations are being met
- Must develop a deep understanding of our products, services, and processes to help navigate our service model
- Ability to identity gaps and areas of opportunities in which ExtensisHRs services can be a value add to assisting a client achieve their business goals and objectives.
- Increase client engagement by aligning and maximizing ExtensisHRs’ full suite of products and services (i.e. Performance Mgt, ATS, and Recruiting Services)
- Effectively and efficiently manage assigned clients’ experience during all phases of their relationship inclusive of their healthcare renewal season.
- Become an expert internal operator with an ability to resolve request and escalations effectively and efficiently the first time
- Proactively identify and implement strategies to maximize a client’s lifetime value (LTV).
AI Utilization and Literacy:
A key function of this role includes the effective use and understanding of artificial intelligence (AI) tools and technologies to enhance productivity, decision-making, and overall performance. This position is expected to maintain awareness of emerging AI applications relevant to their responsibilities, apply AI tools ethically and effectively, and continuously develop their AI proficiency.
What You Bring:
- Minimum of 10 years of successful experience managing high profile accounts and relationships
- Dynamic personality and high business acumen that will immediately resonate with our clients
- An intuitive problem solver that cannot only resolve client escalations, but identify future and potential escalations to get in front of issues before they manifest
- You must enjoy and thrive in a fast-paced environment that is quickly evolving
- The ability to have clear, candid, and professional business conversations with business leaders
- Must be extremely curious and inquisitive to uncover client issues and needs
- This person will have a competitive nature and thoroughly enjoy winning
- A servant leadership mindset focused on helping clients achieve what is most important to them
- Experience in HR, PEO, ASO, HR Software or Benefits related industries highly desirable
- Bachelor's Degree or appropriate experience
What We Offer:
Position Salary:
95k-125k
Effective 06/1/2025 NJ passed a Pay Transparency Law which requires NJ based hiring to include a compensation range on each job posting. This compensation range is presented in good faith for candidates that are hired in these roles will be presented a salary within the range stated on the job posting.
At ExtensisHR, we recognize there are many factors that influence your overall satisfaction both at work, and in your personal life. Under our You, Supported program, we provide a perfect mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include:
- Competitive compensation to reward you for your hard work every day.
- Progressive Paid-Time Off Program for you to enjoy time out of the office, including time off for volunteering and life events.
- Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle available from day one.
- Student Loan Assistance Program where ExtensisHR contributes towards your student loans.
- Pretax Spending Accounts to ease taxes on health and dependent care expenses.
- Extensive professional development programs to help you get to where you want to go in your career.
- Discounts in retail and entertainment.
- A social and community outreach committee that promotes a fun inclusive culture through in-office events and networking opportunities.
- Complimentary coffee and snacks to keep you fueled and productive throughout the day.
ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.