Infinite Services Inc Remote Remote Jobs in Usa

About INFINITE Services

INFINITE Services is a growing healthcare-focused organization dedicated to building scalable, human-centered operational infrastructure that supports clinicians, care teams, and service delivery. As we expand, we are investing in strong administrative systems, reliable technology platforms, disciplined compliance, and sustainable organizational infrastructure.

Position Overview

We are seeking a Senior Director of Administration to lead and strengthen the company-wide administrative, systems, and infrastructure backbone of the organization. This is a senior leadership role focused on enabling departmental success through strong operational foundations, not direct departmental service delivery management.

The Senior Director of Administration will ensure administrative stability, system reliability, financial process integrity, compliance discipline, and scalable organizational infrastructure as the company continues to grow.

Key Responsibilities

• Oversee company-wide administrative infrastructure and operational systems
• Lead technology platforms including EHR, HRIS, payroll, reporting, and communications systems
• Ensure compliance readiness, documentation discipline, and regulatory coordination
• Support financial administration execution including workflows, reconciliations, and reporting coordination
• Strengthen provider and caregiver recruitment infrastructure and pipeline scalability
• Drive administrative process optimization, data reliability, and organizational efficiency
• Partner with executive leadership to support strategic growth and operational stability

Qualifications

• 10+ years senior administrative, operational, or executive leadership experience
• Strong background in healthcare, multi-site services, or complex regulated environments preferred
• Demonstrated experience with systems integration, operational infrastructure, and organizational scaling
• Strong executive problem-solving skills and cross-functional leadership capability
• Experience working in technology-enabled operational environments

Education

• Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Information Technology, Project Management, Finance, Human Resources, or a related field required.
• Master's degree (MBA, MHA, MIS, or equivalent) preferred.
• A Bachelor's degree combined with 12+ years of progressive senior leadership experience in a relevant field may be considered in lieu of a Master's degree.

Compensation & Structure

• Base Salary: $160,000 – $185,000 annually
• Performance Bonus Opportunity (15–20%)
• Full-Time | On-Site Role (Brooklyn, NY 11207)

Why This Role Matters

This role is central to building durable infrastructure that supports clinical excellence, operational scalability, and long-term organizational growth. We are not simply filling an administrative position — we are investing in senior leadership that will help shape the operational future of INFINITE Services.

Application Process

Interested candidates are encouraged to apply directly through LinkedIn or contact us for additional information. Confidential inquiries welcome.

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Customer Success Manager (CSM) is a key role within the Sales organization responsible for providing direct impact on revenue retention by owning the post-sales customer experience, driving adoption and value realization for our subscription and open access research customers. Ultimately, the CSM represents the customers' interests in realizing value from Wiley's digital research solutions. The CSM will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth. The CSM will also partner closely with Sales to help them achieve their revenue targets and identify future growth opportunities. Strong relationship-building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role. This is a great opportunity for someone who understands open access research policies, and has ideally leveraged CSM tools, like Sales Force and Gainsight.

How you will make an impact:

• Establish strong relationships with assigned customers, serving as their dedicated point of contact for all post adoption requests and challenges.
• Partner with cross functional teams to ensure the customer receives maximum value from their investment.
• Consult with clients to define goals and the key metrics/KPIs used to evaluate their progress towards achieving those goals.
• Collaboratively work with sales partners to achieve revenue targets via strong customer satisfaction scores and retention rates.
• Monitor customer health metrics to conduct qualitative and quantitative analysis aligned to their goals to ensure they are on track to achieve value while solving for those that are off track.
• Identify CSQL's during customer check-ins to support revenue growth and upsell opportunities.
• Leverage technology and data to increase efficiencies and make processes scalable.

We are seeking candidates who have:

• 3+ years' experience as a Customer Success or Sales Account Manager. Preferably in research, publishing and/or higher education.
• Excellent written, verbal and presentation skills with attention to detail.
• Preferred Bilingual (Spanish)
• Located in Eastern Time zone
• Strong organizational skills with project management experience, particularly in managing customer lifecycles.
• Capability to build trust, rapport, and strong client relationships. Passionate about being a customer advocate.
• Strong analytical skills with problem-solving and can-do attitude.
• Team player with the capacity to multi-task with minimal supervision to meet deadlines.
• CRM experience ( ) + CSM platform experience (Gainsight)
• Ability to travel - up to 25%

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

Job Posting Title:

Location:

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

About the Role:

The Account Manager will serve as the primary point of contact for clients using Wiley Partner Solutions Workflow products, including Research Exchange Submission, Screening, and Review. This role involves managing client relationships, triaging and resolving support inquiries, escalating issues when necessary, and providing training on platform use. The Account Manager will also play a pivotal role in the onboarding of new clients to Research Exchange

How you will make an impact:

• Customer is able to use the platforms with a minimum of disruption.
• Customer's end users have a positive experience with platforms
• Platform issues are identified and resolved
• Client's end users have a positive experience with platforms
• Client understands status and progress of reported issues.
• Client understands status and progress of requested development.
• Wiley gets valuable feedback about the features and operation of the platforms
• Ability to manage resources
• Early warning of response time problems and feature defects
• Demonstrate value of services to clients
• Cross train colleagues to provide backup and integrated support with other services
• Reduce customer support requests
• Ability for business growth and development to increase knowledge of the customer and explore additional sales opportunities.
• Contribute to operationalizing the Research Exchange onboarding process.

What we look for:

• Bachelor's Degree or equivalent
• 1 year in a publishing-related role
• 1 year of customer service experience
• Ability to understand the publishing workflow from content creation through distribution to readers
• Proficient in at least one major online peer review system such as ScholarOne Manuscript Central, Research Exchange, Editorial Manager, or Bench Press
• Ability to work independently
• Ability to collaborate with global remote team
• Shows good judgment in deciding when to escalate issues to management
• Strong interpersonal skills necessary to communicate with clients and advocate for customers with internal resources

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

Job Posting Title:

Location: