Incident Io Api Jobs in Usa

Hi,

I am Suresh Durgam from iPivot. Please find the job description below for your reference. If interested, reply with an updated resume at

Job Title: Node.js Developer

Location: Princeton, NJ (2 Days onsite a week)

Duration: W2 Contract

Note: Only U.S. citizens (NJ/NY/PA) are required.

Skills & Experience Requirements

Strong proficiency in Node.js and TypeScript

Knowledge of Nest.js is a big plus

Proven experience building AWS Lambda based microservices

Solid working knowledge of core AWS services, including:

API Gateway

DynamoDB (NoSQL)

RDS / Aurora PostgreSQL (SQL)

S3, SNS, SQS

CloudWatch (logs, metrics)

Experience designing and developing serverless REST APIs

Familiarity with Infrastructure-as-Code (AWS CDK or Cloud Formation)

Good understanding of SQL and NoSQL data modeling

Experience with distributed systems, event-driven architectures, and asynchronous processing

Ability to build secure, scalable, and maintainable cloud applications

Familiarity with DevOps workflows, CI/CD pipelines (GitLab or GitHub Actions), and unit/integration testing

Knowledge of best practices for logging, validation, error handling, and API performance in AWS

Experience in FedRAMP or other high-compliance environments is a plus

Good communication and collaboration skills in Agile/Scrum or SAFe environments.

Suresh Durgam

E:

/in/suresh-durgam

Location: On-site

Employment Type: Contract (3-6 months)

Seniority Level: Mid-Senior

Industry: IT Services & Consulting

Job Functions: Analyst, Technical Support

JOB SUMMARY

Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.

JOB RESPONSIBILITIES

1) Mobile Device Lifecycle & UEM Administration (Support Focus)

• Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
• Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
• Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
• Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
• Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.

2) Carrier Account & Telecom Expense Management (TEM)

• Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
• Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
• Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
• Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
• Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
• Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).

3) Security, Compliance & Access (Implementation)

• Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
• Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.

4) Service Delivery & End‑User Experience

• Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
• Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
• Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.

5) Asset, Inventory & CMDB

• Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
• Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.

6) Projects & Continuous Improvement (Execution)

• Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
• Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
• Evaluate new devices and accessories; document results and provide feedback into standards.

7) Documentation & Knowledge Management

• Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
• Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.

8) Vendor, Carrier & Stakeholder Management

• Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
• Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
• Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.

9) Mentorship & Team Development

• Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
• Promote a culture of safety, inclusion, and continuous learning.

Note: This list is not exhaustive; additional duties may be assigned based on business needs.

QUALIFICATIONS

Education

• Associate’s degree in Information Technology or a related field; or equivalent practical experience.

Work Experience

• 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
• Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
• Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).

Knowledge, Skills, and Abilities (KSAOs)

• Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
• Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
• Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
• Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
• Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
• Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
• Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
• Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
• Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).

Certifications (Preferred)

• Apple Device Support/Deployment certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
• VMware/Omnissa VCP‑DWS (preferred).

WORKING CONDITIONS

• Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
• May require limited travel for deployments, vendor meetings, or training.

Greetings From Photon,

We Hope you are good! We are hiring React Native Lead to join our Digital Engineering team.

Who are we?

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization.

React Native Lead | Sunnyvale, CA (Onsite) | Fulltime

What will you do? What are we looking for? Role Summary

The React Native Tech Lead will lead the development of cross-platform mobile applications, guide the technical direction of the team, and ensure high-quality, scalable, and performant solutions. This role is hands-on, with ownership of architecture decisions, code quality, and team mentoring, while actively collaborating with customers and stakeholders.

Key Responsibilities

• Lead end-to-end development of React Native mobile applications
• Own technical design, architecture, and implementation decisions
• Guide and mentor React Native developers
• Perform code reviews and enforce coding standards & best practices
• Collaborate with Product, UX, Backend, QA, DevOps teams, and customers
• Ensure performance, security, and scalability of mobile apps
• Troubleshoot and resolve complex technical issues
• Drive release management for iOS & Android apps
• Participate in sprint planning, estimation, and technical discussions

Required Technical Skills

Core Skills

• Strong expertise in React Native
• Excellent knowledge of JavaScript / TypeScript
• Experience with Redux, Context API, Zustand, or similar
• Solid understanding of mobile app lifecycle (iOS & Android)

Mobile Development

• Experience integrating web pages using WebView, including session and cookie management
• Experience with native modules (Swift/Obj-C, Kotlin/Java)
• Performance optimization, memory management, and debugging
• Push notifications, deep linking, offline storage
• App Store & Play Store publishing experience

Backend & Integration

• REST / GraphQL API integration
• Authentication (JWT, OAuth, SSO)
• Experience working with cloud services (AWS / Azure / GCP)

Quality & DevOps

• Unit and component testing using Jest, React Native Testing Library (RNTL), and Storybook
• End-to-End (E2E) testing using Appium or Detox
• CI/CD pipelines for mobile apps
• Monitoring & crash reporting (Firebase, Sentry, etc.)

Architecture & Design

• Experience with Clean Architecture / MVVM / Modular architecture
• Reusable component and design system implementation using Atomic Design principles
• Handling multi-environment builds & configurations

Soft Skills

• Strong leadership and mentoring skills
• Experience handling customers with strong communication and interpersonal skills
• Clear communication with technical and business stakeholders
• Ownership mindset and accountability
• Ability to balance delivery and technical excellence

Nice to Have

• Experience with Expo
• Exposure to native mobile development
• Experience with retail e-commerce, hospitality platforms, or large-scale consumer applications
• Knowledge of accessibility standards

What Success Looks Like

• High-quality, stable mobile releases
• Well-structured and maintainable codebase
• Improved team productivity and technical maturity
• Minimal production issues and faster feature delivery

Locations: Atlanta | Boston | Heredia

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

POSITION DESCRIPTION

We are seeking a motivated and experienced Technical Application Engineer to lead the engineering, administration, and optimization of personal productivity applications across BCG. This role plays a critical part in ensuring that BCG's suite of productivity tools—including Microsoft 365, Adobe Acrobat and Creative Cloud, and other integrated third-party applications—are implemented and operated at peak performance. As a key member of the Productivity Tools team within BCG’s Personal Productivity Organization, you will collaborate with product owners, vendors, and architects and engineering teams to ensure seamless user experiences, effective governance, and ongoing operational excellence.

Key Responsibilities:

• Engineering & Administration
• Manage and configure enterprise application services across both legacy and cloud platforms.
• Lead upgrades, rollouts, patching, and migrations for a variety of applications.
• Conduct health checks, monitoring, troubleshooting, and performance tuning.
• Integrate applications with third-party platforms or in-house solutions.
• Support complex deployments and ensure high availability of services.
• Governance, Documentation & Support
• Define and maintain SOPs, administrative practices, and end-user documentation.
• Develop governance frameworks around licensing, lifecycle, and architecture.
• Provide Tier 3 escalation support and resolve complex technical issues.
• Mentor service desk teams and promote best practices in application usage and management.
• Collaboration & Cross-Team Engagement
• Coordinate with network, security, and support teams for seamless application service delivery.
• Participate in planning, migrations, upgrades, and project execution.
• Liaise directly with Microsoft, Adobe and other vendors for advanced configuration and support scenarios.

Core Focus Areas:

• Deliver robust engineering and operational support for Microsoft 365 apps, add-ins, Adobe Acrobat, MS Forms, and other productivity tools.
• Drive standardization and operational consistency across the firm’s application portfolio.
• Provide leadership and guidance within the M365 Application Governance Council.
• Contribute to the strategy and implementation of productivity-enhancing tools firmwide.

What You'll Bring

Experience Required:

• 5+ years of experience managing enterprise-grade applications, with 3–5 years specifically in Microsoft 365 administration and technical product analysis.
• Proven experience in Adobe Creative Cloud deployment and productivity enablement.
• Strong background in enterprise M365 configuration and governance, including automation tools like Power Automate and scripting with PowerShell and Microsoft Graph API.
• Advanced capabilities using GraphAPI, PowerShell, SQL, and Power BI for:
• Scripting and bulk administration
• Automating service management
• Data analysis and backend reporting
• Visualizing application performance metrics
• Background in implementing GenAI capabilities across Microsoft 365 (e.g., Powerpoint, Word, Excel) is a significant plus.
• Familiarity with Azure AD, Conditional Access, Defender for Office 365, Intune, and related services.
• Expertise in managing applications in a cross platform environment such as Windows, Mac (OSX), and iOS platforms.
• Experience across application development life cycles, including requirements design, development tracking, change/release management, and operational support.
• Ability to identify and manage integration dependencies across M365 apps and third-party solutions.
• Strong incident management, security compliance, and vulnerability remediation experience.
• Track record in defining KPIs and reporting on performance and service stability.
• Level C2 English proficiency as demonstrated by IELTS 8.5+, TOEFL iBT 110+, TOEIC 945+, CAMBRIDGE CPE, or comparable demonstrated proficiency.
• B.S. CS/MIS or four (4) additional years relevant experience in lieu of degree

Preferred Qualifications:

• Certifications such as MS-100, MS-101, SC-300, AZ-900 are highly desirable.
• Agile/Scrum experience and familiarity with Jira, Confluence, or Azure DevOps.
• Prior involvement in enterprise-level security policy enforcement and tooling compliance.
• Strong communication skills with an ability to convey technical issues to non-technical stakeholders.
• Key Attributes for Success:
• Excellent organizational and time management skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proactive problem-solver with a collaborative mindset.
• Clear, confident communicator with strong documentation capabilities.

Additional info

*** For US locations only ***

In the US, we have a compensation transparency approach.

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

• The base salary range for this role in Atlanta is $121,000.00 - $147,700.00 

This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children

• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs

• Dental coverage, including up to $5,000 in orthodontia benefits

• Vision insurance with coverage for both glasses and contact lenses annually

• Reimbursement for gym memberships and other fitness activities

• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan

• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement

• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)

• Paid sick time on an as needed basis

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. Click here for more information on E-Verify.

Locations: Atlanta | Boston | Heredia

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

POSITION DESCRIPTION

We are seeking a motivated and experienced Technical Application Engineer to lead the engineering, administration, and optimization of personal productivity applications across BCG. This role plays a critical part in ensuring that BCG's suite of productivity tools—including Microsoft 365, Adobe Acrobat and Creative Cloud, and other integrated third-party applications—are implemented and operated at peak performance. As a key member of the Productivity Tools team within BCG's Personal Productivity Organization, you will collaborate with product owners, vendors, and architects and engineering teams to ensure seamless user experiences, effective governance, and ongoing operational excellence.

Key Responsibilities:

• Engineering & Administration
• Manage and configure enterprise application services across both legacy and cloud platforms.
• Lead upgrades, rollouts, patching, and migrations for a variety of applications.
• Conduct health checks, monitoring, troubleshooting, and performance tuning.
• Integrate applications with third-party platforms or in-house solutions.
• Support complex deployments and ensure high availability of services.
• Governance, Documentation & Support
• Define and maintain SOPs, administrative practices, and end-user documentation.
• Develop governance frameworks around licensing, lifecycle, and architecture.
• Provide Tier 3 escalation support and resolve complex technical issues.
• Mentor service desk teams and promote best practices in application usage and management.
• Collaboration & Cross-Team Engagement
• Coordinate with network, security, and support teams for seamless application service delivery.
• Participate in planning, migrations, upgrades, and project execution.
• Liaise directly with Microsoft, Adobe and other vendors for advanced configuration and support scenarios.

Core Focus Areas:

• Deliver robust engineering and operational support for Microsoft 365 apps, add-ins, Adobe Acrobat, MS Forms, and other productivity tools.
• Drive standardization and operational consistency across the firm's application portfolio.
• Provide leadership and guidance within the M365 Application Governance Council.
• Contribute to the strategy and implementation of productivity-enhancing tools firmwide.

What You'll Bring

Experience Required:

• 5+ years of experience managing enterprise-grade applications, with 3–5 years specifically in Microsoft 365 administration and technical product analysis.
• Proven experience in Adobe Creative Cloud deployment and productivity enablement.
• Strong background in enterprise M365 configuration and governance, including automation tools like Power Automate and scripting with PowerShell and Microsoft Graph API.
• Advanced capabilities using GraphAPI, PowerShell, SQL, and Power BI for:
• Scripting and bulk administration
• Automating service management
• Data analysis and backend reporting
• Visualizing application performance metrics
• Background in implementing GenAI capabilities across Microsoft 365 (e.g., Powerpoint, Word, Excel) is a significant plus.
• Familiarity with Azure AD, Conditional Access, Defender for Office 365, Intune, and related services.
• Expertise in managing applications in a cross platform environment such as Windows, Mac (OSX), and iOS platforms.
• Experience across application development life cycles, including requirements design, development tracking, change/release management, and operational support.
• Ability to identify and manage integration dependencies across M365 apps and third-party solutions.
• Strong incident management, security compliance, and vulnerability remediation experience.
• Track record in defining KPIs and reporting on performance and service stability.
• Level C2 English proficiency as demonstrated by IELTS 8.5+, TOEFL iBT 110+, TOEIC 945+, CAMBRIDGE CPE, or comparable demonstrated proficiency.
• B.S. CS/MIS or four (4) additional years relevant experience in lieu of degree

Preferred Qualifications:

• Certifications such as MS-100, MS-101, SC-300, AZ-900 are highly desirable.
• Agile/Scrum experience and familiarity with Jira, Confluence, or Azure DevOps.
• Prior involvement in enterprise-level security policy enforcement and tooling compliance.
• Strong communication skills with an ability to convey technical issues to non-technical stakeholders.
• Key Attributes for Success:
• Excellent organizational and time management skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proactive problem-solver with a collaborative mindset.
• Clear, confident communicator with strong documentation capabilities.

Additional info

*** For US locations only ***

In the US, we have a compensation transparency approach.

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

• The base salary range for this role in Atlanta is $121,000.00 - $147,700.00

This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

As a Staff Software Engineer, you are a senior individual contributor who leads the design and delivery of significant platform features and raises the bar for engineering quality across the team. You'll work handson in code-designing APIs and data flows, building services in Python/FastAPI and React frontends, and guiding solutions from idea to production. You'll mentor engineers, influence architecture and standards within and adjacent to your team, and partner closely with product and design to achieve clear, measurable outcomes. This role blends deep implementation work with pragmatic technical leadership by example.

Essential Duties and Responsibilities

• Lead technical design for platform features and services, breaking ambiguous requirements into clear, incremental designs and stories for your team and adjacent partners.

• Implement backend services in Python/FastAPI and React frontends end-to-end, owning a continuous stream of stories from idea to production.

• Define and use clear API contracts and data flows between services and UIs, creating patterns and templates others can follow.

• Champion high-quality engineering practices, including code reviews, documentation, and maintainable, testable designs.

• Develop and improve automated testing (unit, integration, endtoend) and integrate these into everyday development and CI.

• Improve CI/CD pipelines and release workflows for your team so the team can ship small, safe changes frequently and confidently.

• Own the operational lifecycle of the features and services you build, including monitoring, observability, on-call participation, and incident follow-up.

• Design and implement secure-by-default solutions, including robust authentication/authorization, input validation, and safe handling of sensitive data.

• Identify and address reliability and performance risks early, proposing concrete technical improvements and sequencing them into the roadmap.

• Mentor and unblock engineers through pairing, design discussions, and clear feedback; influence without formal authority.

• Partners with product/design to shape requirements into incremental deliverables; escalates tradeoff decisions; proposes sequencing that optimizes value/risk.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field; equivalent work experience is acceptable.

• 7+ years of experience in software engineering.

• Strong proficiency with Python and modern web backends (FastAPI, Flask, Django, or similar) and solid understanding of HTTP, API design, and data modeling.

• Significant experience with React (or a comparable SPA framework) and building production frontends that talk to backend APIs.

• Demonstrated ability to own features end-to-end in a small team: from shaping requirements through design, implementation, testing, deployment, and support.

• Experience designing and working with distributed systems or multi-service architectures (e.g., service boundaries, async jobs, integration patterns).

• Solid understanding of observability and operations for production systems (metrics, logs, traces, dashboards, alerting, incident response).

• Strong understanding of security fundamentals (authentication, authorization, secure data handling) and how they apply to web services and UIs.

• Deep familiarity with automated testing and CI/CD, and a track record of improving engineering workflows and quality.

• Excellent communication and collaboration skills; comfortable working closely with product, design, and other stakeholders.

• Proven ability to provide technical leadership in a hands-on way: unblocking others, making clear decisions, and raising the bar through code and reviews.

Bonus Qualifications

• Experience in early-stage or small platform teams where engineers wear multiple hats and balance shipping with building foundations.

• Experience with Azure and containerized deployments (or similar cloud-native environments).

• Experience building platforms (developer platforms, data platforms, or similar) that serve multiple product teams.

• Exposure to AI/ML or data-intensive applications (e.g., integrating with model inference APIs, data pipelines, or analytical data stores).

The base salary range for this position is$180,000 - $200,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

#LI-SS2 #LI-Remote

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.