Imerit Technology Services Reviews Jobs in Usa

Job Purpose:

Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure.  Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support specialist will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform.   

Duties & Responsibilities:

•    Serve as the first point of contact for customers needing technical assistance.   
•    Must work East Coast Market hours 
•    Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues  
•    Troubleshoot hardware, Windows 10, Windows 11 and application issues 
•    Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones  
•    Install and manage Spyware/Malware tools  
•    Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay  
•    Provide first level network support and troubleshooting for both wireless and wired configurations   
•    A basic understanding of Active Directory at the Organization Unit level   
•    Troubleshoot Cisco Phone systems / Video conference  
 

Requirements & Qualifications:

•    Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support. 
•    Experience with incident management/ticketing system like ServiceNow 
•    Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365 
•    Experience with System Center Configuration Manager/Endpoint Manager 
•    Experience with patch management and application deployment 
•    Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices  
•    Ability to thrive in a fast-paced environment and work effectively under pressure 
•    Experience providing ongoing support to C-suite executives 
•    Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred 
•    High school degree required; college degree strongly preferred 
•    Must be willing to get MS900 certification 

Important Notes:

• Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
• No phone calls please, the applicant will be contacted within two weeks if successful

About BTIG:

BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

Compensation: 

• BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
• The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime. 

Disclaimer:   

Facility Location

NATIONAL EEO SVC FACILITY

5405 CYPRESS CENTER DR STE 330

TAMPA, FL 33609-1026

This is NOT a remote position.

Position Information

NON-SCHEDULED DAYS: SAT/SUN

HOURS: 08:00 AM to 05:00 PM EST

BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current Postal pay policies. We offer excellent benefits including health insurance and annual leave.

Functional Purpose

Reviews and analyzes Equal Employment Opportunity (EEO) complaint files; serves as Contracting Officer's Representative for outsourcing services.

DUTIES AND RESPONSIBILITIES

1. Assigns cases to and coordinates the activities of independent contractors who provide pre-complaint counseling and/or mediation services. Reviews reports for legal sufficiency and authority settlement agreements reached at the pre-complaint counseling stage and monitors compliance with those agreements.

2. Reviews DRS (Dispute Resolution Specialist) Inquiry Report to determine sufficiency for acceptance and dismissal. Processes formal complaints of employment discrimination and related amendments and consolidations for acceptance and dismissal through application of Equal Employment Opportunity Commission regulations and case law. Responds to appeals of final agency decisions dismissing complaints.

3. Assigns cases to and coordinates the activities of independent contractor EEO investigators. Reviews investigative plans, and draft and completed EEO investigations to ensure compliance wtih national quality standards and regulatory timelines.

4. Coordinates and reviews the work of independent contractors preparing draft final Agency decisions on the merits of EEO complaints. Issues final agency decisions on the merits of EEO complaints on behalf of the Postal Service and responds to appeals of these final agency decisions. Reviews decisions issued by EEOC Administrative Judges on the merits of EEO complaints and issues Notices of Final Action, either implementing or appealing those decisions. Assists in responding to appeals of Notices of Final Action.

5. Develops and provides EEO training to EEO service providers, Area, and District personnel. Assists in the development and delivery of training or skills development sessions for newly selected Investigative Services Office) Analysts.

6. Provides guidance and technical advice concerning the EEO complaints process and Postal Service regulations, policies, programs and procedures to independent contractors. Provides guidance concerning EEO issues to Area and District personnel.

7. Interacts as necessary with EEO Compliance and Appeals, the Law Department, postal management, EEOC District and Field Offices, and the EEOC's Office of Federal Operations with respect to the procedures for processing pending EEO complaints.

The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements:

Requirements

• Knowledge of contracting procedures is sufficient to function as a Contracting Officer Representative.
• Ability to develop and provide EEO training.
• Ability to provide technical advice and assistance to independent contractor Equal Employment Opportunity (EEO) investigators, district, area, and headquarters personnel.
• Ability to analyze data related to EEO complaint processing including trend analysis on case processing time frames, utilizing a computerized database and spreadsheet software.
• Ability to coordinate and oversee the work of EEO service providers including independent contractor EEO counselors, mediators, investigators and final agency decision writers.
• Knowledge of the statutes, regulations, case law, administrative procedures and Postal Service policy pertaining to equal employment opportunity (EEO) complaints sufficient to manage and process informal and formal complaints.

Reimbursement of relocation expenses will NOT be authorized

Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free.

Applicants must also be a U.S. citizen or have permanent resident alien status.

IT Field Operations Senior

Location: Longview,WA

The opportunity:

• As a member of Customer’s IT Field Operations Group, you will be responsible for providing end user application and hardware support, including PC workstations, printers/drivers, advanced network and telecom troubleshooting, server support and level II resolution of incident tickets while operating in a 24x7 manufacturing environment.
• You will provide advanced desk-side support, interfacing with a diverse user community in a variety of office, laboratory, and production equipment locations. This will include installation, maintenance, troubleshooting, support, and control of critical technology infrastructure.
• In addition to your technical role in support of the administrative offices and production facilities at the designated Customer location, you may also be called upon to provide support for other regional locations as needed.
• As a Field Operations resource, you will establish, communicate, and implement customer IT policies and standards to your team and local business partners.
• Work closely with the IT enterprise organizations, including the Service Desk, to ensure proper communication, escalation, and resolution of disruptions in the technology service delivery.

How you will impact Customer:

• Manage resource allocations and task assignments for local projects.
• Update of the support procedures as a document owner.
• Plan and participate in the mentoring of technicians to facilitate their development.
• Generate innovative recommendations and initiate technology change requests.
• Contribute in a project environment; both locally focused and enterprise-wide and may direct others during short projects.
• As the IT Field Operations Sr. you will serve as the primary site contact with other technology organizations and vendors and support the local business leadership team and users as the IT site representative.
• In addition, you will provide hands-on support for Microsoft Windows and Apple operating systems, smart phones, and wired/wireless network solutions.
• As the on-site 2nd-level support team you will be called on to perform analytical, technical, and administrative work to aid in the ongoing support of technology assets in the enterprise, including installing, maintaining, troubleshooting, supporting, and controlling critical business and IT infrastructure and applications.
• Engage with IT peers and teams from other sites to ensure adherence to standard processes.
• Work in an ITIL-compliant, service management environment, maintaining both personal and team SLA compliance.
• Troubleshoot complex hardware and software problems and create innovative solutions.
• Install common, standard, and complex software and hardware peripherals.
• Solid understanding of networking and the ability to utilize existing tools to test and troubleshoot network issues.
• Ability to perform wi-fi site surveys utilizing existing tools.
• Assist with end-user questions, problems, and training.
• Configure complex, third-party, networked, and site-specific applications.
• Configure and troubleshoot Windows and iOS computing endpoints (PCs Tablets, VMUs, kiosks).
• Configure and troubleshoot Android, iOS, Windows, and Chromium OS mobile devices.
• Work with technology assets including single-user and networked desktop and laptop clients; desktop and network printers, tablets, and vehicle-mounted devices, wired, wireless and telecom networks.
• Correct implementation of the company’s processes and support and maintain IT servers; network switches, cabling; process control clients; and other technology assets and solutions in the computer rooms as needed.
• Participate in an on-call duty roster with a weekly rotation of 24x7 coverage as required by business unit operations.
• Demonstrated ability to use problem management tool to research and document problem resolution.
• Serve as the primary IT site contact with local business leadership and other technology organizations as well as vendors.
• Manage local technology asset inventory.
• Provide guidance to local sites regarding IT asset acquisition and technology change requests using the tools provided.
• Provide routine support for audio-visual collaboration and video conference systems.
• Provide direct technical support and documentation to users at all levels of the organization (including VIP users).

What you need to succeed:

• Bachelor’s degree preferred but a technical school degree plus experience and technical certifications is acceptable with a minimum of 5 years’ experience working in a production IT manufacturing environment.
• Project management experience, training, or certification.
• Experience in managing a production-critical IT environment.
• Minimum 5 years proven PC/Windows experience.
• Minimum 2 years network and telecom support experience including moves adds and changes: cabling, general device, and connectivity troubleshooting; punch-downs; cross-connects.
• Excellent problem solving, dispute resolution and interpersonal skills.
• Strong understanding of IT service management framework and a respect for the ITIL Management Framework.
• Must have advanced experience configuring and troubleshooting personal computers, including all aspects of hardware and software support in a Windows operating system environment.
• Network related discipline or certifications are a plus.
• Knowledge of Microsoft Office365, including Teams, Word, Excel, Outlook, and PowerPoint.
• Knowledge of Microsoft Support Tools, SCCM, WSUS and Active Directory concepts.
• Excellent skills in written/oral communications, including group facilitation, presentation, and communicating across entire spectrum of an organization.
• Ability to proactively engage and communicate with all IT functional areas while ensuring alignment with local applications, Process Control Network (PCN) and business systems.
• The position requires frequent lifting of equipment. Must be able to lift 50 pounds.
• Must be willing to travel (locally and domestically) and have a valid driver’s license.

LOCATION

Las Cruces, NM

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Aircraft Integrated Logistics Support Specialist 

JobID: 33498

Job Location: Waco, Texas; On-site

Job Schedule: 9/80, off every other Friday

Job Description:

The Aircraft Integrated Logistics Support Specialist 3 is responsible for developing and recommending support/sustainment solutions for major airborne and ground based weapons systems

by use of long term support principles.

Essential Functions:

• Logistics Support Analysis development and documentation skills (LMI, MIL-PRF-49506, MIL-HDBK-502, GEIA-STD-0007, DEF-STAN-00-60)
• Experienced in developing and managing LSAR (SLICwave/EAGLE/PowerLog)
• Spares analysis using system reliability/maintainability data as related to the maintenance concept
• Life Cycle Cost and Total Ownership Cost focused on operations and support cost estimating
• Training development and management
• Ability to translate system requirements into functional requirements
• Technical proposal writing skills
• Experience with creating labor estimates derived from customer requirements
• Able to work independently or in a team

Qualifications:

• Bachelors degree with a minimum of five (5) years relevant experience.The equivalent combination of education and directly related work experience can be considered.
• Candidate must be able to obtain/maintain a Secret clearance. Must be able to pass additional security background checks as required.

Preferred Additional Skills:

• Reliability and maintainability modeling skills
• FMECA experience
• Logistics/Supportability demonstration experience
• Human Factors modeling and simulation experience
• Working knowledge of Releyence software
• Working knowledge of Earned Value Management System

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

Hiring: Java Software Engineer

Location: Rensselaer Area, NY (Hybrid – 2–3 days onsite)

Employment Type: Contract

Status: Actively Hiring

We are looking for a Java Application Developer to join a dynamic team working on large-scale enterprise systems. This role focuses on backend development, API integration, and database-driven applications.

Key Responsibilities:

• Develop and enhance applications using Core Java, J2EE, and Spring Framework

• Design and optimize SQL queries for performance and reporting needs

• Build and maintain RESTful Web Services / APIs

• Perform unit testing using JUnit and follow standard build processes

• Troubleshoot and resolve issues in enterprise-level applications

• Collaborate with cross-functional teams to deliver scalable solutions

Required Qualifications:

• 2–4 years of hands-on experience with Java technologies (Core Java, J2EE, Spring)

• Strong experience with SQL queries (basic to complex)

• Exposure to large-scale or enterprise application environments

• Familiarity with build tools and unit testing (JUnit)

• Bachelor’s degree in Computer Science, MIS, or related field (or equivalent experience)

• Good problem-solving and communication skills

Executive Assistant Position Summary

The Executive Assistant to the Global Technology Executive provides high-level administrative, operational, and strategic support to enable the effectiveness of the global technology organization. This role goes beyond traditional executive assistance, serving as a trusted partner to the Executive with direct responsibility for project portfolio coordination, technology procurement leadership, and cross-functional communication.

The ideal candidate demonstrates a strong sense of urgency, exercises exceptional judgment and confidentiality, and possesses advanced Microsoft Office skills, particularly in Excel and PowerPoint, to support executive decision-making and enterprise-wide initiatives.

Executive Assistant Key Responsibilities

• Executive & Strategic Support
• Provide proactive, high-level administrative support to the Executive, including calendar management, meeting coordination, and preparation of executive materials
• Anticipate needs, prioritize competing demands, and act with urgency in a fast-paced, global environment
• Handle highly sensitive and confidential information with discretion and professionalism
• Serve as a trusted liaison between the organization and internal/external stakeholders
• Establish disciplined, proactive calendar management, optimizing the Global Executive’s time through strategic prioritization, preparation, and conflict resolution across multiple time zones

Project Portfolio Support

• Support the Global Technology Project Portfolio by tracking initiatives, milestones, dependencies, risks, and deliverables
• Maintain and manage portfolio dashboards, reports, and executive summaries using Excel and PowerPoint
• Coordinate portfolio reviews, governance meetings, and leadership updates
• Partner with project managers and technology leaders to ensure timely, accurate reporting and follow-through

Procurement Coordination Responsibilities

• Act as the primary point of coordination for technology procurement activities on behalf of the organization
• Manage purchase requests, vendor onboarding, renewals, and contract documentation in collaboration with Finance, Legal, and Procurement teams
• Track budgets, forecasts, and spend using Excel-based models and reporting tools
• Ensure procurement processes are followed efficiently while meeting business urgency

Communication & Collaboration

• Prepare clear, concise, and professional executive communications, presentations, and reports
• Facilitate effective communication across global, cross-functional teams
• Represent the Organization with professionalism, responsiveness, and credibility

Executive Assistant Required Qualifications

• 8-10 years of experience supporting senior executives, preferably in a technology or global corporate environment
• Demonstrated experience supporting project portfolios and/or procurement processes
• Exceptional organizational skills with a proven ability to manage multiple priorities under tight deadlines
• High level of integrity with demonstrated ability to maintain strict confidentiality

Executive Assistant Technical & Professional Skills

• Advanced proficiency in Microsoft Office, with particular strength in:
• Excel (tracking, reporting, formulas, data analysis)
• PowerPoint (executive-level presentations, storytelling, visual clarity)
• Strong written and verbal communication skills
• Detail-oriented with excellent follow-through and accountability

Executive Assistant Personal Attributes

• Strong sense of urgency and ownership
• Highly professional, discreet, and trustworthy
• Confident communicator who can interact effectively with senior leaders
• Proactive, resourceful, and solution-oriented

First 90 Days – Success Metrics

First 30 Days: Orientation & Foundation

• Establish a trusted working relationship with the Executive and key members of the technology leadership team
• Demonstrate full understanding of Global Executive’s priorities, operating rhythm, and decision-making cadence
• Independently manage calendar, meetings, and communications with accuracy and responsiveness
• Gain working knowledge of the global technology project portfolio, key initiatives, and governance processes
• Learn and adhere to all confidentiality, procurement, and financial control requirements
• Produce accurate, timely meeting materials and executive communications using Excel and PowerPoint

Days 31–60: Ownership & Execution

• Independently coordinate project portfolio reporting, including dashboards, timelines, and executive summaries
• Deliver consistent, high-quality portfolio updates that require minimal revision from leadership
• Take ownership of technology procurement coordination, including tracking requests, approvals, and renewals
• Establish reliable Excel-based tracking for spend, contracts, and procurement status
• Proactively identify risks, gaps, or delays within the project portfolio or procurement processes and escalate appropriately
• Demonstrate a strong sense of urgency through timely follow-up and issue resolution

Days 61–90: Optimization & Impact

• Operate as a trusted extension of the Global Executive, anticipating needs and driving follow-through without prompting
• Provide clear, executive-ready visibility into the technology project portfolio, enabling informed decision-making
• Improve efficiency and clarity in portfolio and procurement reporting through refined templates or processes
• Ensure procurement activities are well-documented, compliant, and aligned with budget expectations
• Deliver polished executive presentations and communications with consistent quality and professionalism
• Be recognized by key stakeholders as reliable, responsive, and highly confidential

90-Day Outcomes

• By the end of the first 90 days, the Executive Assistant will:Enable the Global Executive to focus on strategic priorities with confidence in operational execution
• Provide dependable, accurate insights into project portfolio status and technology spend
• Serve as a central point of coordination across portfolio management and procurement
• Establish credibility and trust across global technology and corporate partners