Import/Export Logistics Specialist

Company Overview

ITF Group is a dynamic logistics company supporting fast-growing subsidiaries like ForwardNow, which focuses on expanding freight forwarding operations globally. We are currently seeking a versatile and experienced Import/Export Logistics Specialist to join our ForwardNow team. This role plays a vital part in managing the full import and export lifecycle for air, ocean, and ground shipments, ensuring efficient and compliant movement of goods across international borders.

Position Overview

As an Import/Export Logistics Specialist, you will oversee and coordinate international shipments via ocean, air, and truck, handling all aspects from origin to final delivery. The ideal candidate will have a strong understanding of global logistics, customs regulations, and documentation requirements across different modes of transport. This role requires excellent coordination, attention to detail, and customer service skills.

Key Responsibilities

• End-to-End Shipment Coordination: Manage international import and export shipments across ocean, air, and truck transportation, ensuring timely and cost-efficient movement of cargo.
• Documentation Handling: Prepare, review, and process all required shipping documents such as commercial invoices, bills of lading/air waybills, packing lists, and customs paperwork.
• Customs & Compliance: Ensure compliance with U.S. and international trade regulations, partnering with customs brokers and ensuring proper customs clearance for both imports and exports.
• Carrier & Vendor Management: Coordinate with shipping lines, airlines, freight forwarders, customs brokers, and trucking companies for smooth and timely operations.
• Client Communication: Act as the primary contact for clients, providing shipment updates, resolving issues, and answering questions related to import/export processes.
• Cost Monitoring & Negotiation: Track freight costs, negotiate with carriers and vendors, and identify opportunities for cost optimization.
• Problem Solving: Identify potential delays or issues in transit or clearance and work quickly to resolve them with minimal disruption.
• System Updates & Reporting: Accurately enter shipment data into logistics systems and generate regular status and performance reports.
• Cross-Functional Collaboration: Partner with internal teams such as sales, operations, and finance to streamline logistics workflows and support customer satisfaction.

Qualifications & Requirements

• Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field preferred.
• Experience: Minimum 2 years of experience in import/export logistics, freight forwarding, or supply chain operations.
• Transportation Knowledge: Familiarity with all modes of international shipping—air, ocean, and trucking—and related documentation and Incoterms.
• Compliance Expertise: Strong understanding of customs regulations and trade compliance (U.S. and international).
• Technical Skills: Proficiency in logistics management software, Microsoft Office Suite (Excel, Word, Outlook), and shipment tracking systems.
• Communication: Clear verbal and written communication skills for coordination with clients, vendors, and internal teams.
• Problem Solving: Ability to troubleshoot logistics issues and adapt to changing circumstances effectively.
• Detail-Oriented: High level of accuracy in document preparation and data entry.
• Time Management: Strong ability to manage multiple shipments and priorities in a fast-paced environment.

Preferred Qualifications

• Experience with a freight forwarding or 3PL environment
• Familiarity with U.S. Customs procedures and ACE (Automated Commercial Environment)
• Professional certifications such as Certified Customs Specialist (CCS) or International Import/Export Specialist

Benefits

• 401(k) with company match
• Medical, dental, and vision insurance
• Life insurance
• Paid time off (PTO)
• Paid Federal Holidays
• Friendly, growth-focused work environment

Schedule:

• Monday to Friday
• 8-hour shift

Location Requirement:

• On-site role based in Hazelwood, MO 63042 (must be able to commute)