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At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities.

POSITION SUMMARY:

Reporting to the Department Director, the Category Manager has oversight to center store categories in terms of itemization, innovation, and financial performance. The Category Manager qualifies vendors, evaluates bids, and negotiates prices and terms for purchased goods and services. The role is responsible for organizing and articulating the near and long-term strategic vision of their assigned categories and communicating that vision across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities of this position include, but are not limited to, the following:

• Negotiate costs, promotions, assortment, and other metrics with vendors/suppliers for assigned categories of products managed;
• Analyze sales and profit performance for assigned categories and suppliers/vendors and make appropriate business decisions related to results;
• Assist procurement team in appropriate inventory management and creation of purchase orders for products handled through our self-distribution process. Negotiate favorable costs and terms;
• Dedicate appropriate time and effort into innovation of assortment and merchandising for assigned categories. Responsible for driving sales growth with new items and promotions;
• Complete full Category Review Process with all assigned categories minimally once per year;
• Accountable to full financial performance of the assigned categories;
• Provide strong customer service to Team Members;
• Manage relationships with Strategic Vendor Partners and garners support (financial, resources) to sustain the strategic vision;
• Develop Category Business Plans (CBP) for managed categories (if applicable);
• Work collaboratively with all Team Members to create effective vendor relationships establish strategic relations with key suppliers, and manage vendor funding to drive profitable category growth;
• Approve section sizes and adjacencies in schematic plans for individually managed categories;
• Assist with creation of business case for capital expenditures (shelving, fixtures, and store layout) to present to Senior Management;
• As required by specific department work with support staff and distribution center staff to maintain appropriate inventory levels, acceptable turns and good code dating for items purchased into the distribution centers;
• Perform other duties as assigned.

SKILLS AND QUALIFICATIONS:

• Bachelor's degree in Business or related field or equivalent work experience, preferred;
• Three (3) to five (5) years of experience in product negotiation and procurement;
• Knowledge of supplier and logistic systems, as well as knowledge of the federal grade/product standards and regulations;
• Understanding of store operations and merchandising methodologies and practices;
• Ability to integrate with local management, be part of a team, and drive business results;
• Ability to be persuasive and relentless in reinforcing the best interests of the company;
• Effective communicator, particularly when it comes to discussing Human Resources/Compliance matters with management or regular employees;
• Must have a great deal of integrity;
• Ability to work well under pressure and multitask;
• Bilingual (English and Spanish) preferred..

PHYSCIAL DEMANDS AND WORK CONDITIONS:

The physical demands and work conditions below representative those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools, or controls;
• Successful performance requires vision abilities that include close vision and the ability to adjust focus;
• The work environment is typical of an office and retail store. The noise level ranges from quiet to loud;
• Ability to drive and flexible to travel to all company locations as required.

IMPORTANT DISCLAIMER NOTICES

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

ABOUT THE JOB

Ready to join a fun, fast-growing athleisure brand? GOAT USA is seeking a dynamic Retail Operations Manager to drive operational excellence across our retail store network. This role is responsible for developing and implementing standardized processes, leading cross-functional initiatives, and optimizing daily store operations to ensure efficiency, consistency, and profitability company-wide.

Reporting directly to the VP of Operations, you will oversee all operational aspects of new store openings from build-out through launch, while also supporting and improving processes across existing locations. You’ll collaborate closely with Retail, Logistics, and Corporate teams, manage key vendor relationships and operating expenses, and lead initiatives focused on automation, systems integration, and productivity enhancements to support the continued growth and success of GOAT USA.

Job Title

Retail Operations Manager

Job Purpose

The Retail Operations Manager will drive operational excellence across the retail store network by developing standardized processes, leading cross-functional initiatives, and optimizing day-to-day execution. This role is responsible for improving efficiency, managing vendor relationships and operating expenses, and overseeing the successful planning and execution of new store openings from build-out through launch. The position will also support existing store operations through process improvements, infrastructure coordination, inventory oversight, and documentation of best practices to ensure scalable, consistent, and cost-effective operations company-wide.

Duties and Responsibilities

• Develop and implement standardized operating procedures (SOPs) across retail, logistics, and corporate teams.
• Oversee execution of seasonal initiatives, daily operations, and key business rollouts.
• Lead projects focused on process automation, systems integration, and productivity enhancements.
• Manage vendor relationships related to logistics, packaging, supplies, facilities, and operational systems.
• Support budgeting, forecasting, and cost-control initiatives for operations-related expenses.
• Review all expenses and manage a bid/RFP process on an annual basis for all supplies (bags, stickers, flyers, equipment, fixtures, etc.).
• Analyze operating costs and propose strategies to improve profitability and efficiency.
• Lead and coordinate all operational aspects of new store openings, including planning timelines, checklists, and opening readiness.
• Manage new store build-out coordination by working directly with contractors, vendors, and internal teams to ensure build-outs stay on schedule and meet operational requirements.
• Coordinate store infrastructure setup, including internet installation, POS systems, security systems, and other operational technology required to open and operate a store.
• Oversee ordering, delivery, and setup of store fixtures, equipment, and operational supplies for new stores.
• Serve as the primary operational point of contact for new stores during the pre-opening and opening phases.
• Support store openings by coordinating walkthroughs and final readiness checks prior to opening.
• Drive local and company-wide initiatives to streamline, standardize, and optimize store procedures, policies, and daily operations across new and existing stores.
• Support retail operations for existing stores by assisting with process improvements, operational troubleshooting, and documentation of best practices.
• Assist with inventory audit processes in collaboration with inventory, planning, and store teams to ensure accuracy and compliance.
• Maintain organized documentation related to store operations, opening procedures, vendor contacts, and operational standards.

Requirements:

• Bachelor’s Degree
• 3-5 years of experience in related field.
• Excellent verbal and written communication skills.
• Strong communication, leadership and team management skills
• Excellent organizational and time management skills.
• Exceptional interpersonal and conflict-resolution skills.
• Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Ability to communicate effectively in English
• Full-Time, exempt.
• Normal working hours are from 9:00 a.m. to 5:30 p.m., Monday through Friday; must be flexible to work evenings and occasional weekends.
• Travel to GOAT USA current and potential retail locations is required.
• Location: Plainview, NY

ABOUT US

GOAT USA, founded on Long Island in 2016, is a dynamic athletic lifestyle fashion brand known for delivering high-quality products and a customer-first experience. Our brand embodies the aspirational motto, “Ordinary People Do Extraordinary Things,” represented by our iconic logo, Chuck the GOAT. We inspire everyone to be the GOAT!

Our growth is fueled by strong connections, whether through live event pop-ups across the country, our e-commerce website, brick-and-mortar stores, or partnerships with leading retailers in the industry. With a team of over 150 employees (and growing), GOAT USA fosters a culture of innovation, collaboration, and camaraderie, making it an exciting place to work and grow.

Please visit our Instagram at @goatusa and our website, for a better understanding of the brand, product line, and founder’s story.

Full Time U.S. Employee Benefits Include

• Paid vacation and sick time
• Paid Holidays
• Weekly free lunch, drinks, & snacks
• Health Insurance
• DCA/ FSA account
• Employee discount
• And more

Life at GOAT USA

Life at GOAT USA is dynamic, fun, and welcoming, where every team member contributes to our energetic and collaborative culture. We believe in celebrating our team with perks like free lunch once a week, complementary drinks and snacks, and generous discounts on all GOAT USA products. Join us and be part of a company that values passion, creativity, and community!

SALARY RANGE

The annual salary for this role is $85,000. The salary offered will take into account a number of factors, including the applicant job-related knowledge, skills, and experience, among other factors. A bonus may be included as part of the compensation package offer.

Equal Employment Opportunity Statement

GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements.

The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store’s visual and operational standards, including the store’s shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams.

Responsibilities:

SALES LEADERSHIP:

• Creates an outstanding sales and Customer Service environment
• Strives for sales excellence and results
• Sets and evaluates weekly, monthly and seasonal goals for staff
• Works with customers and models excellent customer service and Clienteling skills
• Maximizes sales through strong floor supervision skills
• Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly
• Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books

STAFFING AND ASSOCIATE DEVELOPMENT:

• Networks in industry to recruit and hire high quality management and sales-oriented associates
• Fills all levels of open positions within the store in an urgent and timely manner
• Ensures adequate staff is available to meet business needs – schedules accordingly
• Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers
• Administers company personnel programs including appropriate performance reviews, compensation and employment records
• Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience
• Documents employee performance in a timely manner
• Creates enthusiasm and excitement within store to motivate high performance teams

OPERATIONAL EXCELLENCE:

• Protects store payroll by managing wage costs, salaries, and allowable hours
• Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
• Strives for 100% accuracy and compliance in cash, inventory, fixtures and property

STORE STANDARDS:

• Execute floor-set and promotional directives; implements visual merchandising
• Supervises the overall cleanliness and organization of the sales floor and backroom
• Ensures store appearance and atmosphere supports and reinforces the brand image
• Understands, supports and complies with all company policies and procedures

MERCHANDISING/VISUAL:

• Ensure execution of effective merchandising strategies and directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goals

FASHION/STYLING:

• Represents the fashion and style of Veronica Beard
• Knowledge of current fashion trends and styles
• Appreciation and demonstration of an overall finished fashion look
• Ensure staff is following Veronica Beard fashion guidelines.
• Comfortable with being on camera for social media purposes (both stills and video)
• Able to fluidly discuss product and fashion on camera

Requirements:

• Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills
• Minimum of 2 years retail Store Management position/experience in women’s apparel (or related field)
• Ability to work flexible schedule including nights and weekends
• Strong verbal and communication skills
• Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness
• Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
• Ability to create a quality working environment that will encourage others to develop and excel
• Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Retail Marketplace Operations Manager, G-III

Position Description

Reporting To: Vice President of Network Strategy & Analytics

Location: On-Site in Dayton, NJ Distribution Center

Profile:

The Retail Marketplace Operations Manager will support the following:

• Direct-to-consumer shipping activities including marketplace, drop-shipments, and direct to consumer
• Returns management and disposition
• Retail and outlet shipping for owned stores

The Manager will play a key role in fostering strong relationships with internal stakeholders in Distribution Operations and the Retail team to optimize performance. This role will support the continuous improvement of the returns process, as well as helping to ensure timely and efficient delivery of merchandise directly to customers or GIII retail outlets.

The ideal candidate will have a proven track record of success in returns management, e-commerce operations, and supply chain logistics, with strong leadership abilities to optimize these areas and collaborate cross-functionally to achieve business goals.

Responsibilities:

• Partner with leadership to analyze and accelerate strategies that define and implement best practices for merchandise returns, inventory placement, and disposition.
• Develop and implement the overall returns strategy to improve customer satisfaction and optimize the returns process, reducing costs and enhancing operational efficiency.
• Lead the development and roll-out of enhanced direct-to-consumer shipping and retail programs to ensure the timely and accurate delivery of products directly to customers.
• Compiling forecasts to be used by the operational teams.
• Monitor the D2C and retail supply chain performance to ensure timely and accurate fulfillment. This includes working closely with the GIII facility and 3PL leadership teams and the internal operations management team.
• Work closely with the Distribution Operations team to update and refine the D2C shipping procedures for the enterprise.
• Promote a customer-first approach across all D2C touchpoints, from online ordering to delivery, enhancing customer satisfaction and brand loyalty.
• Collaborate with IT teams to ensure that the necessary technology and systems (e.g., order management, fulfillment, and CRM systems) are integrated and optimized for efficient D2C operations.
• Identify and execute process improvements for returns handling, ensuring accuracy, timeliness, and alignment with company policies and customer expectations.
• Monitor and analyze returns data, identifying trends, root causes, and areas of opportunity for continuous improvement. Provide regular reports to leadership on key metrics, such as return rates, product defects, and cost of returns.
• Develop and manage KPIs and reporting frameworks to monitor and evaluate operational performance, identifying opportunities to optimize efficiency and reduce costs.
• Lead cross-functional initiatives to facilitate process improvements.

Qualifications/Requirements:

• Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration or related field.
• 5+ years of relevant experience, prior experience working cross functionally with CRM, Operations, Finance strongly preferred.
• A proven track record in leadership roles with the ability to drive change and foster innovation.
• Strong collaboration and creative problem-solving skills
• Demonstrated record of achievement in developing key business initiatives and forging productive relationships to drive growth and opportunity.
• Proven ability to communicate effectively across all levels of the organization, translating operational data into actionable insights.
• Results-oriented, with a focus on operational excellence and continuous improvement.
• Exceptional communication and leadership skills.

The pay range for this position is: $75,000 per year -$85,000 per year

Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.

About G-III Apparel Group, Ltd. | excels at bringing excitement and confidence to customers through the fashion we create. We are global experts in design, sourcing, manufacturing, distribution and marketing, which enables us to fuel the growth of a substantial portfolio of brands. With more than 30 licensed and owned brands, including some of the most sought-after names in global fashion, our success is driven by our team’s entrepreneurial spirit and our deep relationships across the industry.

G-III’s owned brands include DKNY, Karl Lagerfeld Paris, Donna Karan, Vilebrequin, Sonia Rykiel, G.H. Bass, Bass Outdoor, Andrew Marc, Eliza J., GIII Sports and more. G-III has fashion licenses under the Calvin Klein, Tommy Hilfiger, Cole Haan, Dockers, Guess?, Kenneth Cole, Levi’s, Vince Camuto, Margaritaville and more. G-III also operates retail stores for the DKNY, Karl Lagerfeld Paris and Donna Karan brands.