Iconic Care Support Services Jobs in Usa
39,361 positions found
Healthcare Customer Service Representative - Member Service Specialist
Hornet Staffing, Inc. (a GEE Group Company) – Irving, 75039, TX (Onsite)
Join a reputable and established healthcare organization as a Customer Service Representative or Member Service Specialist in an in-office role. Monday to Friday! No nights or Weekends!
Notes: 2+ years of customer service experience in healthcare insurance or related field. Call center or high-volume inbound call experience preferred
We are also hiring for multiple healthcare roles - apply today to explore all available opportunities! Email:
Job Description & Responsibilities:
- The Member Services Specialist serves as a frontline ambassador for the health plan, insurance, delivering high-quality, resolution-focused support to members, providers, and brokers across multiple lines of business.
- As the initial point of contact, this role extends beyond basic call handling.
- Specialists are trained to navigate the foundational pillars of our healthcare offerings, including the Health Exchange, US Family Health Plan, and NCHD, with a strong emphasis on first-call resolution.
- This position blends customer service excellence with technical skill-building, offering exposure to internal systems, regulatory protocols, and cross-functional workflows.
- All interactions must be documented with a clear and concise recap of the call's purpose
Fulltime ONSITE role in Irving Texas with no nights or weekends!
Member Service Specialist/Healthcare Customer Service
Notes: 2+ years of customer service experience in healthcare insurance or related in call center environment or high volume inbound call setting.
Job description:
- The Member Services Specialist serves as a frontline ambassador for the health plan, delivering high-quality, resolution-focused support to members, providers, and brokers across multiple lines of business. As the initial point of contact, this role extends beyond basic call handling—Specialists are trained to navigate the foundational pillars of our healthcare offerings, including the Health Exchange, US Family Health Plan, and NCHD, with a strong emphasis on first-call resolution. Specialists develop working knowledge of benefit structures, assist callers with portal navigation and access, and begin interpreting claims activity to support both member and provider inquiries.
- This position blends customer service excellence with technical skill-building, offering exposure to internal systems, regulatory protocols, and cross-functional workflows. Specialists are expected to gain proficiency in core platforms used for eligibility verification, claims review, and member account management (e.g., HSP, HPS, HealthTrio). All interactions must be documented with a clear and concise recap of the call's purpose
(Must pass National and Federal background check and Education verification -HS Diploma/GED minimum)
Summary
Research Support Services Coordinator I
The mission of Research Support Services (RSS) is to ensure research faculty have the equipment, space and logistics resources they need to be successful. A Research Support Services Coordinator I is primarily a research staff facing position, responsible for coordinating research support services related to research space, common equipment, ultra-low temperature storage units and participate during emergencies (i.e. Hurricanes).
The position will initially be based in the Research Support Services Department at our Magnolia Campus. Ultimately, the position will be located at Moffitt at Speros in Land O’Lakes, FL once the facility opens mid-July 2026.
Position Highlights:
- Provides customer service and support for research faculty, staff and vendors with guidance from the supervisor/manager
- Support research space activities by following lab modification SOPs for expansion, compression, start up and shut down of labs under the direction of the supervisor/manager
- Familiar with the operation, function and troubleshooting of a wide range of basic science research equipment while ensuring maintenance meets research and industry standards for safety
- Supports cold storage activities for off-site freezer storage, faculty labs, shared resources and responds to alarm monitoring system
- Supports special project assignments related to supporting Moffitt Research Institute wide research initiatives such as large-scale freezer clean outs, 5S efforts, CCSG reporting, space use survey, etc.
- Serves as an “essential on-site personnel” during emergencies and coverage in the on-call schedule as assigned.
The Ideal Candidate:
- Highly skilled in executing and properly conducting research in an academic setting
- A critical thinker that can piece together potential issues and think about resolutions ahead of time for the staff and faculty
- Strong communication skills including the ability to communicate with technical customers at all levels both internally and externally
- An individual that has experience with lab bench Research, particularly in the basic lab setting
- A team player who enjoys a collaborative, team-based environment
- An individual that has high emotional intelligence
- Two (2) years of working in a biology or Chemistry Research Laboratory preferred.
Responsibilities:
- Develop strong relationships with internal and external customers and facilitate clear communication
- Contributes to development of workflows relating to lab research activation, lab start up, support for research labs, and being on call
- Support RSS supervisor/manager in maintaining research equipment across multiple campuses and minimizing downtime while continuing to maintain the equipment
Credentials and Qualifications:
- Bachelor’s degree in Biology, Chemistry or Biomedical field of study with 1 year as a Research Associate or equivalent support services experience or 2 years of laboratory experience is required.
- Familiar with function and operation of basic Lab Equipment, Lab Safety and Good Laboratory Practices.
- Multi-tasks and keeps excellent records.
- Must have good organizational and communication skills and careful attention to details.
- Must have ability to plan, organize and coordinate multiple work assignments.
Moffitt Team Members are eligible for Medical, Dental, Vision, Paid Time Off, Retirement, Parental Leave and more. Tampa is a thriving metropolitan city, which has become a hub for ground-breaking research, welcoming individuals from around the globe. This diverse city is engulfed with rich culture, year-round activities, amazing cuisine and so much more. We strive for work/life balance.
If you have the vision, passion, and dedication to contribute to our mission,
then we have a place for you.
Ensure department is staffed adequately to business demands.
Serves as the subject matter expert (SME) for Coordinator functions, providing guidance and supplemental training to TSS Associates.
Will be required to perform Coordinator duties as needed during periods of staffing shortages, volume spikes, or other operational demands.
Resolve any issues that impact daily operations and ensure that team meets established department goals.
Schedule: 2nd Shift 1pm
- 11:30pm Wednesday
- Saturday (This position supports a 24/7 operation.
Flexibility to work weekends and holidays are required, and Supervisors are expected to maintain availability and respond to operational needs outside of assigned shifts.) Additional Benefits: • Paid Time Off • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • 401K • Associate Referral Program • Our associates also enjoy numerous associate discounts and opportunities to grow with the organization! Major Responsibilities: -Monitor team productivity and performance.
-Ensure proper staffing requirements are met daily for TSS.
-Keep team motivated to achieve department goals and targets.
-Provide follow up to internal and external customer requests through email and by phone.
-Coach coordinators/assist in resolving escalated customer service issues.
-All aspects of performance management for coordinators: to include interviewing, hiring, planning, assigning and directing work, appraising performance, and corrective counseling.
-Work on department initiatives, implement innovative methods, ideas, and programs to improve team performance, increase customer satisfaction, and meet department goals.
-Other projects as assigned by the manager Qualifications: -2-4 years related functional experience, such as Logistics, Operations, Driver supervision, customer service, or call center -High School Diploma or equivalent required, Bachelor’s Degree preferred.
-Must have ability to connect and build rapport and relationships with associates and external customers at all levels -Must have ability to work efficiently with time management and organizational skills -Strong written/oral communication skills and the ability to actively listen are required -Ability to manage through a problem and think and make decisions independently -Ability to drive process improvement and lead change -Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required -Regular, predictable, full attendance is an essential function of the job -Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit.
The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.
The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies.
With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.
Visit Penske Logistics to learn more.
Job Family: Operations Address: 100 Kachel Boulevard Primary Location: US-PA-Reading Employer: Penske Logistics LLC Req ID: 2602689
This role ensures that facilities, safety programs, and support operations are aligned with organizational goals, regulatory requirements, and long‑term sustainability.
The position serves as a key advisor to senior leadership, driving system integration, service excellence, and a safe, high‑quality environment for patients, staff, and visitors.
This position serves as the Safety Officer for BVHS and will lead emergency preparedness and disaster response and will lead and train staff in Hospital Incident Command System (HICS) activities.
JOB DUTIES/RESPONSIBILITIES Duty 1: Own and maintain the system-wide Master Space Planning program, including standards, policies, and decision frameworks across all campuses.
Duty 2: Lead and oversee facility planning and construction initiatives, ensuring projects align with approved scope, timelines, and capital budgets.
Ensure facilities planning decisions support organizational growth, clinical needs, and financial sustainability.
Duty 3: Direct the Facilities Campus Asset Management Plan (CAMP) and long-term Construction, Repair, and Restoration (R&R) plans to prioritize investments and manage asset lifecycle risk.
Duty 4: Serve as the System Safety Officer, accountable for compliance with Joint Commission, OSHA, and all applicable federal, state, and local regulations.
Duty 5: Lead and continuously evaluate the Environment of Care, Life Safety, Emergency Management & Preparedness, and Disaster Response programs, ensuring policies remain current and audit ready.
Provide leadership as chair to the Safety Committee and Disaster Preparedness Committee.
Duty 6: Actively identify, assess, and resolve safety risks, incidents, and regulatory gaps with urgency and follow through.
Duty 7: Serve as executive lead for the Hospital Incident Command System (HICS), including planning, drills, real time activation, and post event review.
Train leaders and staff on emergency roles, command structure, and response expectations.
Duty 8: Provide strategic oversight and leadership for Facilities Maintenance, Environmental Services, Central Transport, Security, and other assigned support functions (e.g., Food & Nutrition, as applicable).
Ensure all departments operate in compliance with regulations, internal policies, and service standards.
Promote operational consistency and best practices across departments and campuses.
Duty 9: Ensure ongoing training, education, and competency development for staff to improve performance, safety, and career growth.
Foster a culture of service excellence within all areas of responsibility.
Drive associate engagement results, holding leaders accountable for outcomes compared to internal and external benchmarks.
Duty 10: Create and sustain an environment that supports high service excellence and patient experience scores.
Reinforce service standards through leadership presence, performance expectations, and continuous improvement.
Duty 11: Develop, manage, and achieve operating budgets for all assigned departments.
Partner with executive leadership to align departmental spending with organizational financial strategies.
Duty 12: Apply structured decision-making models that integrate planning, analysis, resourcing, and timely execution.
Identify operational needs and design solutions that balance departmental priorities with system wide objectives.
Duty 13: Collaborate closely with clinical, administrative, and operational leaders to support a seamless continuum of care.
REQUIRED QUALIFICATIONS Undergraduate degree required in related field and/or significant related job experience.
Demonstrated knowledge and/or experience in Facility Services, Environmental Services, as well as OSHA and Joint Commission environment of care and safety/security protocols.
Experience designing, developing, and implementing innovative programs to meet business goals, with strong strategy and execution skills, with prior space planning experience preferred.
Strong ability to analyze and diagnose conflicts and problems and create and implement business solutions.
Strong leadership skills, including the ability to collaborate with all levels of the organization.
Ability to transform departments with a solutions-based approach to problem solving.
Demonstrated knowledge of federal, state, and local regulations and accrediting organization standards in all areas of responsibility A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state).
You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.
Positive service-oriented interpersonal and communication skills required.
PREFERRED QUALIFICATIONS Master’s degree in a related field PHYSICAL DEMANDS This position requires a full range of body motion with intermittent walking, lifting, bending, squatting, kneeling, twisting and standing.
The associate will be required to walk for up to one hour a day, sit continuously for six hours a day and stand for one hour a day.
The individual must be able to lift twenty to fifty pounds and reach work above the shoulders.
The individual must have good eye-hand coordination and fine finger dexterity for simple grasping tasks.
The individual must have excellent verbal communication skills to perform daily tasks.
The associate must have corrected vision and hearing in the normal range.
The individual must be able to operate a motor vehicle for business travel and community involvement.
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations.BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS).to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE).You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities.You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility.You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents.You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs.High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirementsLPN or LVNFulfill state requirements (in state of licensure) for basic IV therapySatisfactorily complete the FDA approved training requirements for BioLife Medical Support SpecialistTwo years in a clinical or hospital settingEvery day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include medical/dental, paid time off and retirement benefits, all in a fast-paced, friendly environment.At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.Hourly Wage Range:$The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
S. based employees may be eligible for short-term incentives. S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Full time
About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
How You'll Contribute:
The AV Installation and Support Services Technician is responsible for the installation, termination, testing, troubleshooting, and maintenance of low-voltage cabling systems, including voice, data, and video.
Assigned to Client and works full time from onsite location responsible for Installation and then maintaining the system after installation. Will conduct Preventive Maintenance and will assist with Service Tickets as needed. Will work with REMOTE support to troubleshoot Service Tickets as required.
This role ensures all work complies with industry standards and client requirements, with a focus on quality, safety, and efficiency. Technician will work onsite and will be responsible for preventive maintenance of the systems and will work with remote service technicians to address service tickets as needed.
What You'll Do:
- Install, terminate, and test copper and fiber optic cabling for voice, data, and video systems.
- Interpret blueprints, floor plans, and wiring diagrams to determine cabling requirements and optimal routing.
- Perform troubleshooting and repairs on structured cabling systems and related hardware.
- Ensure all installations comply with relevant standards.
- Document all work performed, including test results and as-built drawings using BlueBeam.
- Collaborate with project managers, engineers, and other trades to ensure successful project completion.
- Maintain tools, equipment, and a safe, organized work environment.
- Provide technical support and guidance as needed.
- Participate in ongoing training to stay current with industry best practices and standards.
- Oversee all on-site activity on the active project job site and address any issues necessary to achieve quality and timeline standards
- Oversee all field operations and report progress, status and issues.
- Supervises the physical installation of a wide variety of technology into a wide variety of locations
- Maintains all quality control on jobsite, checking all work from subcontractors and union trades. Managing any discrepancies in our standards
- Able to read and understand functional design drawings and cable riser diagrams
- Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to Manager
- Able to build and wire custom panels from engineering drawings
- Advanced Fiber optic cable handling, installation termination and testing
- Responsible for tracking and maintaining toolkits, job material boxes, company vehicles and materials inventories. Keep clean, orderly and well documented
- Responsible for tracking and maintaining their personal licenses, certifications and qualifications. (Some states have specific requirements in this area)
- Maintain daily record of time worked on specific projects for timesheet entry. Maintain an activity log and a personnel log for skills to report on recommended improvements.
- Conduct routine Preventative Maintenance and logs as required.
- Work with Remote support for service tickets that require escalation.
Complexity:
This level of technician will be responsible for performing tasks on clients' jobsites with no supervision. This position is responsible for the coordination with clients, contractors and subcontractors. This position will be the key and only field technician in many situations and will be responsible for delegating work, working with remote support, and communicating with key stakeholders on behalf of the company. Requires maintaining quality control on all field work. This position requires the highest level of technical and people skills along with great communication skills.
Decision Making Authority:
This position is often alone on the job sites and requires making good judgement about decisions that need to be made. In general, the service manager, project manager and supervisor are available to answer questions, but this position is very independent and will be looked upon to make many onsite decisions on behalf of the service manager and company. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.
Physical Working Environment:
- Work is performed in commercial, industrial, and construction environments.
- May require working in confined spaces, on ladders, lifts, or at heights.
- Must be able to lift and carry up to 50 lbs.
- Exposure to varying weather conditions and construction site hazards.
Physical Demands:
The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis.
Employee will be responsible for their safety while on job sites and comply with all safety regulations in place by the client and Diversified. Use of PPE could be required on job sites. The employee can typically spend at least 60% of their time on their feet and be required to be mobile around the client site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 50 pounds in construction areas.
The individual is regularly required to use keyboards, test equipment and controls required for installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.
Travel:
Travel by car and occasional airplane trips are required. Employee must possess a valid driver's license in their state of residence. Employee must possess a valid Passport for entry onto client site. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Occasional travel by airplane for out-of-town projects is required.
Safety:
Maintain and wear appropriate PPE as the job and tasks require it.
Ensure hazards are addressed and rectified in a timely manner.
What You'll Bring:
Education & Certifications:
- High school diploma or equivalent required.
- Must possess the E06 Limited Energy Systems License
- OSHA 30 Certificate required
- Must have a valid US Passport.
- Must have a valid driver's license and adhere to our insurance requirements
Required Skills/Qualifications:
- Minimum 2 years of experience in low-voltage or structured cabling installation.
- Possess advanced AV installation skills
- Familiarity with a wide range of audio, video and networking equipment
- Proficient in the use of cable testers, hand tools, and power tools.
- Ability to read and interpret technical documents and blueprints.
- Must have knowledge of the following programs: Teams, Outlook, Excel, OneNote, BlueBeam/Adobe Reader
- Willingness to travel to job sites as required.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and teamwork abilities.
- Good verbal communication skills and good customer service skills
- Ability to diagnose, troubleshoot and resolve technical problems
- Able to work indoors/outdoors, standing, sitting and ladder use. Able to lift 50lbs.
Preferred Skills/Qualifications:
- Experience with Service Now preferred.
- Experience with Software House preferred.
- AVIXA CTS Certification is preferred.
- AVIXA CTS-I Certification is highly encouraged
- Installer (Level 1 or 2), Technician, or equivalent structured cabling certification preferred.
- Additional certifications from recognized structured cabling governing bodies are a plus.
Other relevant certifications may be required or preferred based on the technology focus of the position
What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:
- Multiple medical plan options to suit your family's needs
- Dental (including orthodontic coverage) and vision plans
- Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401k with Employer Match
- Paid Time Off and Paid Holidays
- Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
- Commuter Benefits
- And much more
To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.
Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.
Job Description
The Senior Manager, Digital Operations operates seamlessly between strategic planning and tactical execution. This role leads the development, implementation, and sustainment of digital operational standards across all in‑store digital channels. By collaborating across Operations, IT, Retail Technology, Marketing, and Concept Support Services, this leader ensures that digital initiatives are launched effectively, adopted consistently, and optimized to create exceptional Fan and operator experiences.
Digital Strategy & Operational Leadership:
- Lead operational strategy for digital transformation within the Operations Center of Excellence.
- Develop, implement, and maintain standardized operating procedures for all in‑store digital channels.
- Build and manage digital roadmaps aligned with business and operational objectives.
- Ensure consistency and efficiency in restaurant-level digital execution.
- Partner cross-functionally to ensure alignment on strategy, launch plans, and sustained performance.
- Oversee successful implementation of digital solutions focused on improving in‑store operations.
- Create and deliver training, communications, and support materials for field adoption.
- Ensure new tools integrate seamlessly into existing workflows.
- Monitor and adjust deployment strategies to maximize performance.
- Leverage data insights to evaluate and improve customer experience across digital channels.
- Identify operational friction points and implement improvements.
- Collaborate with cross-functional partners to optimize digital touchpoints.
- Lead strategic projects ensuring scope, timelines, and budgets are met.
- Own operational pilot program lifecycle: development, KPI tracking, evaluation, and enhancement.
- Identify opportunities for innovation and continuous improvement.
- Contribute to the Operations Standards Manual.
- Lead development and enhancement of Operations technical tools.
- Maintain expertise on all Operations platforms used by field teams.
- Gather business requirements and translate them into technical specifications.
- Partner with IT on development, prototyping, testing, and rollout.
- Provide clear updates on project progress.
- Present updates across advisory councils including OAC, TAC, and MAC.
- Share updates during webinars and Operations Leadership meetings.
Qualifications
- Bachelor’s degree in business, communications, or related field (or equivalent combination of education and work experience).
- Minimum 7+ years of food service or retail operations project management experience.
- Proven ability to independently lead strategic initiatives.
- Experience managing employees such as analysts or coordinators.
- Strong leadership, communication, and analytical skills.
- Experience in franchisor/QSR multi-unit operations preferred.
- High technical aptitude and proficiency in Microsoft Office and Smartsheet.
- Ability to thrive in a fast-paced environment.
- Experience with QSR multi-unit franchise operations.
- Project management certification.
Better Together
Demonstrates accountability. Collaborates cross-functionally. Builds trusting relationships.
Empowered
Challenges the status quo. Adapts quickly and takes initiative.
Forward Thinking
Contributes strategic ideas. Stays current on industry and technology developments.
Inclusive Engagement
Encourages diverse viewpoints. Demonstrates inclusive leadership behaviors.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits
Our benefit package supports the well-being of our employees and their families. Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings, Click Here.
Work Environment
Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 3 collaboration days a week. Additional in office time may be required to support team/project needs.
Inclusion & Belonging
We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.
IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.
At MercyOne Genesis Medical Group, we are dedicated to providing a medical home with high quality care where the focus is on you and your family’s health. We are the largest medical group in the Quad-Cities providing our community care where it wants it and care when it needs it.Posting
Want to learn more about MercyOne Med Group? Click here: MercyOne Genesis Medical Group
Join the MercyOne Family! We are looking to hire a Float Registered Nurse in our Primary Care Clinics!
As a Registered Nurse at MercyOne, you will provide and direct safe, effective, and culturally competent patient care for clinic patients. Key accountabilities include: assessment, planning, implementation, and evaluation of care using critical thinking and evidence-based practice; adherence to Professional Practice Standards as defined by ANA; and active participation in quality monitoring and performance improvement
Schedule:
Full time 40 hours a week
No Weekends or Holidays
General Requirements:
Relationships: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Patients, Families, and Significant Others, Vendors/Clients, Third Party Payors/Insurance Companies, Auditors/Review Agencies
The job requires some accountability for scheduling, assigning or coordinating work. Employees check the quality of work and provide guidance, instruction, training and direction to others. Although the job does not require formal or official supervisory responsibility, the incumbent serves as group leader or acts in an informal assistant supervisory or lead role. In addition, the employee may be expected to provide information or suggestions on human resources matters.
Materials Responsibility: Limited: Work requires limited responsibility for material resources. Examples of resources could include supplies, equipment, inventories, small budgets, and other similar material assets. The employee has a limited amount of control over these resources. The cost of errors is also limited in terms of damage, waste or financial loss. Problems associated with material resources are not complex. The volume of resources may vary, but the level of difficulty in dealing with these resources is uncomplicated.
Education:
Associates Degree in nursing
Registered Nurse in Iowa or Illinois required upon Hire. Second State License required in 12 months
Basic Life Support
Less than one year experience Required
Experience in Pediatric, Obstetrical or Surgical Experience relevant to clinic setting preferred
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Position: Medical Assistant (MA) or Clinic LPN: Ames
Location: Ames, Iowa
Schedule: Day shift, M-F
Supports the operation of the clinical practice by performing a variety of administrative and clinical tasks. This position is responsible for assisting physicians and other healthcare providers in delivering patient care through patient preparation, vital sign collection, documentation, and basic clinical procedures. The Medical Assistant also coordinates patient flow, maintaining accurate medical records, and ensuring a positive patient experience.
Required:
· Must have successfully completed accredited Medical Assistant program.
· MA Certification/Registration preferred prior to hire and required within one year.
Visit MercyOne Careers to learn more about our competitive benefits, culture, and career development opportunities.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
