Hybridization Formula With Example Pdf Jobs in Usa
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University Health is seeking a passionate, board-certified Nurse Practitioner or Physician Assistant to join our dynamic Nephrology team. In this hybrid role—split between inpatient and outpatient settings—you’ll provide compassionate, patient-centered care while helping advance our commitment to excellence in nephrology.
The ideal candidate is a dedicated clinician who thrives in a collaborative environment, values lifelong learning, and is eager to support a diverse patient community. Two or more years of direct nephrology experience are preferred.
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Why You’ll Love This Role
- Balanced Schedule: Monday–Friday hybrid model—1 week in clinic, 1 week rounding in the hospital
- Impactful Work: Manage and follow patients with acute and chronic kidney disease, ensuring continuity and quality of care
- Collaboration: Work side-by-side with nephrologists and multidisciplinary teams to create personalized treatment plans
- Guidance and mentorship from a dedicated academic nephrologist
- Education & Empowerment: Help patients and families understand disease management, medications, and lifestyle changes
- Professional Growth: Participate in quality improvement initiatives and contribute to the continued growth of our Nephrology program
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What We Offer
- Competitive compensation package
- Annual Professional Business Expense Allowance and Paid CME days
- Internal Loan Repayment program
- Comprehensive benefits with affordable medical insurance
- Generous paid time off and retirement plan options with employer match
- Mentoring programs and regular provider meetings that foster teamwork and growth
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Education & Experience
Graduate of an accredited Nurse Practitioner (NP) or Physician Assistant (PA) program.
- At least 3 years of nursing experience with 2 years of advanced practice preferred.
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Licensure & Certifications
Current Texas RN and APRN license (for NPs) or Texas PA license. Must hold national certification, prescriptive authority, and AHA BLS (or higher) certification as required by Medical-Dental Staff Bylaws. A valid DEA number is required within 90 days of hire.
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Life in San Antonio, Texas
Experience the perfect blend of big-city amenities and small-town charm in San Antonio—a vibrant, culturally rich community known for its friendly people, diverse neighborhoods, and affordable cost of living. Enjoy world-class dining, outdoor recreation, and a thriving arts scene, all while benefiting from no state income tax. With excellent public and private schools, San Antonio offers an exceptional quality of life for professionals and families alike.
Top of Form
Bottom of Form
Join us at University Health and UMA—where your skills, compassion, and expertise will make a meaningful impact every day.
Remote working/work at home options are available for this role.
Digital Content Specialist II (Hybrid)
Chicago, IL
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Digital Content Specialist II on our Digital Marketing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.
As a Digital Content Specialist II, you will support UX copywriting and content
across AMA's digital platforms, with a primary focus on FREIDA, a platform that
helps medical students search for and evaluate residency programs. The role contributes
to the creation of specialty-specific informational content, user-facing copy,
and messaging that helps guide medical students, residents, and physicians
through critical career decisions. Working under established UX and content
standards, this role applies UX writing best practices to improve clarity,
engagement, and usability. The position works closely with product, UX, and
marketing teams to ensure content is consistent, effective, and aligned with
the overall member experience.
RESPONSIBILITIES:
Writing and Content Development
- Write comprehensive Q&A content for individual medical specialties within the FREIDA Specialty Guide
- Develop and maintain informational content across FREIDA resources, including the Residency Guide and student-facing guidance materials
- Develop copy for the Program Director Portal, including guidance, instructions, and resource content
- Create push notifications, alert banners, and promotional messaging to support engagement and highlight key deadlines and seasonal activities
- Collaborate with medical education stakeholders to ensure content accuracy and clinical appropriateness
FREIDA Content
- Create clear, concise, and user-centered copy for FREIDA and AMA digital properties that support the FREIDA experience, including AMAone and related join/renew and sign-in flows
- Write and optimize UX copy for onboarding sequences, navigation, error states, and transactional touchpoints
- Work on landing page and member-facing content that supports usability and conversion goals
- Collaborate with UX designers to integrate copy early in the design process and support effective content-design collaboration
- Conduct content audits and contribute recommendations to improve clarity and usability
User Insight and Industry Awareness
- Develop an understanding of medical student, resident, and physician behaviors to inform content strategy and UX copy decisions
- Apply user insight and evolving UX and healthcare education trends to support product, design, and marketing initiatives
- Refine content based on user feedback, observed behavior, and performance data
May include other responsibilities as assigned
REQUIREMENTS:
- Bachelor's degree in English, Communications, Journalism, Marketing, or a related field required
- Ability to translate complex or regulated information into clear, user-centered language
- Experience collaborating with product, design, and marketing teams through content contributions
- Experience supporting content standards, including voice, tone, and style guidelines
- Comfort presenting recommendations and incorporating stakeholder feedback
- Hands-on experience with enterprise CMS platforms, preferably Drupal, and collaboration tools including JIRA, Confluence, Asana and Figma
- Working knowledge of Google Analytics and Power BI to inform content improvements
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
Apply NowShare Save JobRemote working/work at home options are available for this role.
Sr. Financial Systems Analyst
Chicago, IL (Hybrid)
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Sr. Financial Systems Analyst on our Finance team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.
As a Sr. Financial Systems Analyst, you will provide administrative
and functional maintenance and support for AMA's financial applications,
including Infor/Lawson, Oracle EPM (Hyperion), Blackline, Ironclad, Concur, and
other Finance-led systems. Focus on business process management, system
utilization, and ensuring data integrity across Finance. Liaise
with internal customers, functional areas and IT resources as well as external
vendors including hosting and SaaS providers.
RESPONSIBILITIES:
Financial Systems Management
- Provide functional support for month-end closing activities, monitor interfaces, troubleshoot user issues, meta-data maintenance, and financial systems operation.
- Perform requirement gathering, analysis, documentation, and coordination of system enhancements or configuration changes based on Finance business needs.
- Conduct testing and user acceptance for system changes.
- Identify system issues by understanding Finance business processes and develop solutions to resolve the issues.
- Collaborate with internal customers, functional areas, and IT resources to evaluate opportunities for system optimization.
- Participate in troubleshooting sessions for system issues, proposing business-side solutions and providing subject matter expertise.
- Maintain the security, confidentiality, and integrity of data on all AMA financial systems.
Documentation, Process, and Project Management
- Document and analyze business processes, system configuration, and user procedures.
- Support transition planning, system upgrades, and releases in conjunction with IT and vendors, providing business-side expertise and functional testing.
- Provide input on changes requests and assist in evaluating system impacts.
- Prepare training materials and support end users.
- Work on cross-departmental initiatives to streamline processes/workflows to improve efficiency of monthly financial closes.
Technical Collaboration
- Perform limited hands-on scripting, including simple SQL queries,
- Collaborate with IT teams for complex technical tasks, integrations, and technical troubleshooting.
- Work with system vendors and IT to support system upgrades, enhancements, and drive issue resolution.
- Document data flows between Finance systems and assist in defining requirements for integrations.
May include other responsibilities as assigned
REQUIREMENTS:
- Bachelor's Degree in Finance, Accounting, Information Systems,
or a related field required. - 5+ years of experience working on finance business processes and
a suite of financial applications including Infor/Lawson or similar ERP systems
required. - In depth expertise with multiple financial system cycles including
accounts receivable, accounts payable, general ledger and bank settlement
processes. - Demonstrated ability to gather and document business
requirements, assist with solution configuration / design, and coordinate user
acceptance testing. - Strong collaboration skills with IT and vendors.
- Working knowledge of both relational and multi-dimensional data
modeling concepts and processes using Microsoft SQL. - Strong analytical and problem-solving skills, with the ability
to understand complex financial definitions and information and grasp
technology concepts. - Demonstrated experience supporting, configuring, and
administering financial systems, ideally Oracle Lawson, Hyperion, Concur, or
similar ERP platforms, including coordinating enhancements with IT and vendors. - Excellent written and oral communication skills to translate
business needs into clear requirements for IT partners.
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
Apply NowShare Save JobRemote working/work at home options are available for this role.
Sr. Product Manager
Chicago, IL (Hybrid)
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.
As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.
RESPONSIBILITIES:
Portfolio Analysis & Market Assessment
- Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
- Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
- In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
- Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
- Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
- Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.
Industry Analysis
- Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
- Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
- Produce analytical and product-focused presentations for both internal and external audiences.
- Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
- Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.
May include other responsibilities as assigned
REQUIREMENTS:
- Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
- 7+ years of health care-focused experience in new product development and/or health care data industry.
- 5+ years of demonstrated experience supporting strategic growth initiatives.
- Strong business acumen to develop and communicate recommendations to leadership.
- Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
- Familiarity with emerging technologies and solutions.
- Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
- Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
- Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
- Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
- Some travel involved.
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
Apply NowShare Save JobRemote working/work at home options are available for this role.
Chicago, IL (Hybrid)
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.
This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.
RESPONSIBILITIES:
Customer Success Framework and Operations
- Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
- Align service models to account segments and growth opportunities to optimize customer engagement.
- Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
- Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
- Develop business cases to integrate or invest in technologies that support customer scale.
- Coordinate cross-functional collaboration to enhance the post-sale customer journey.
- Identify and monitor key ROI metrics internally and on behalf of subscribers.
Customer Engagement Oversight
- Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
- Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
- Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
- Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
- Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
- Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.
Staff Development & Management
- Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
- Analyze capacity and align resources to support team and individual goals.
- Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.
May include other responsibilities as assigned
REQUIREMENTS:
- Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
- Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
- 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
- 3+ years of people management experience required.
- Previous experience managing customers in a healthcare-related context preferred.
- Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
- Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
- Strong external presence to communicate with customers and stakeholders.
- Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
- Some travel is required.
This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
Apply NowShare Save JobRemote working/work at home options are available for this role.
Quality Assurance Analyst II (Hybrid)
Chicago, IL
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Quality Assurance Analyst II on our AMA Insurance team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.
As a Quality Assurance Analyst II, you will be responsible for executing quality assurance activities
throughout the software development lifecycle. This role focuses on designing and
executing test plans, validating functional requirements, identifying defects, and
collaborating with internal teams to support successful deployment of reliable
software. This role ensures software meets defined technical specifications and
business requirements through established QA processes and testing practices.
RESPONSIBILITIES:
Test Planning and Test Case Development
- Define testing scope by developing comprehensive test
plans - Ensure project timelines for testing are adhered to
- Create detailed, reusable test cases and scripts
- Ensure test cases cover all functional, performance
and security scenarios
Test Execution, Validation, Regression Testing and Defect Management
- Executes manual and
automated testing to ensure all functional requirements are successfully
processed - Re-test existing
features after new code is added to ensure no new defects were introduced - Identify, document, and track software bugs. Collaborate with development team to resolve
issues
Release Readiness and Collaboration
- Conduct smoke testing to validate release readiness
- Provide testing results, risk assessments, and
recommendations to stakeholders to support release decisions - Participate in Agile ceremonies, such as sprint
planning and code reviews - Provide feedback on testability and potential risks
early in the cycle
May include other responsibilities as assigned
REQUIREMENTS:
- Bachelor's degree preferred or equivalent work experience and HS diploma/equivalent education required
- 3+ years of experience in quality assurance,
with recent hands-on QA practice - Demonstrated experience testing Life and Disability
insurance applications or systems - Demonstrated ability
to multi-task and effectively manage multiple, concurrent projects to succed in
a results driven environment - Polished interpersonal
skills, including relationship building skills - Strong verbal and
written communication skills to effectively communicate with all levels of
management and staff - Demonstrated
experience in transactional testing scenarios - Must be very detailed oriented and very
sensitive to deadlines - Strong problem-solving
skills - Ability to work
independently or in a team setting equally effectively - Ability to work
effectively in a fast-paced environment with competing priorities and delivery
timelines
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
Apply NowShare Save JobRemote working/work at home options are available for this role.
Customer Success Manager
Chicago, IL (Hybrid)
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Customer Success Manager on our Marketing & Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.
As a Customer Success Manager, you will be responsible for ensuring best-in-class customer experience and product usage for all group membership institutions. This role will be a point of customer contact and work closely with day-to-day program administrators to understand their needs, tailor solutions, execute product onboarding/training, and implement outreach programs to increase engagement KPIs. The AMA Customer Success Team represents AMA externally, creates and maintains a robust case study and testimonials library, and provides recommendations for optimizing products to drive group membership growth and increase customer/member engagement.
RESPONSIBILITIES:
Customer Onboarding- Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance
- existing programs.
- Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs.
- Provide robust training and onboarding experience that leads to learner activation and engagement.
- Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits.
- Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements.
- Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention.
- Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively.
- Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs.
- Identify satisfied customers and secure/curate testimonials and/or case studies.
- Assist with recognition program to reward/amplify top customers/institutions.
- Research, monitor, report, and recognize customer performance.
- Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics.
- Produce regular reports on customer success metrics and key performance indicators.
- Utilize Salesforce to document customer interactions and maintain accurate customer data.
May include other responsibilities as assigned
REQUIREMENTS:
- Bachelor's degree in healthcare administration, business, communications, or related field required.
- Minimum of 5+ years account management and customer relationship management experience required.
- Previous experience in graduate medical education administration or related healthcare account/relationship management roles, preferred.
- Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
- Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills.
- Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth.
- Strong external presence to communicate with external stakeholders and customers.
- Familiarity with accreditation standards, particularly ACGME regulations and LCME standards, is a plus.
- Familiarity with learning management systems/online education programs
- Some travel required.
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
Apply NowShare Save JobRemote working/work at home options are available for this role.
Intern - Manuscript Editing
Chicago (Hybrid)
The Journal of the American Medical Association (JAMA), published continuously since 1883, is an international peer-reviewed general medical journal. JAMA is a member of the JAMA Network family of journals, which includes 11 specialty journals and JAMA Network Open. The JAMA Network provides access to the research, reviews, and opinions shaping the future of medicine.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
Join the JAMA team as an Intern. This is a hybrid position reporting into our Chicago, IL office, requiring 1 day a week in the office.
RESPONSIBILITIES:
- Preference is for an individual who is underrepresented in the medical writing/editing community (see American Medical Writers Association 2022 DEI survey).
- This person would train with senior manuscript editors, working with the AMA Manual of Style, reading sections and completing quizzes on style topics.
- They would observe and participate in the daily activities of JNO and specialty journal manuscript editors to get a sense of what the job is like.
- They would meet with Graphics, Production, Proofreading, and other teams with whom manuscript editors collaborate.
- Under the supervision of the Managing Editor and Assistant Deputy Managing Editor, they would edit commentaries with the eventual goal of editing a Research Letter.
May include other responsibilities as assigned
REQUIREMENTS:
- The intern should be a 3rd or 4th year student at 4-year college, majoring in English, journalism, or life sciences who is interested in pursuing a career in medical editing.
This role is a non-exempt position and the hourly rate for this position is $20. This is the highest rate we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration, geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
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Hybrid Recruiter / Account Executive – Schaumburg, IL
$50,000 – $60,000 Base + Aggressive Commission (Unlimited Earning Potential)
Year 1: $75,000 – $90,000 | Year 2: $100,000+
Monday – Friday 8am-5pm (Hybrid model- WFH Monday/Friday, in office Tuesday/Wednesday/Thursday)
For more than 30 years, Corporate Resources of Illinois, a woman-owned and operated recruiting firm, has partnered with businesses across Chicagoland to secure top talent and build high-performing teams. Our mission is simple: save companies time, money, and frustration while helping them grow stronger organizations.
We are expanding our internal team and looking for a highly driven Recruiter/Account Executive who is competitive, motivated by earning potential, and thrives in a fast-paced sales environment.
This is the perfect opportunity for someone with an entrepreneurial mindset who wants to control their income and build a lucrative career in recruiting and business development. The right person will be energized by closing deals, building relationships, and delivering talent solutions that make a real impact on our clients’ businesses.
In this role, you’ll have direct access to decision-makers, act as a trusted advisor to clients, and play a critical role in helping companies hire the right talent to grow.
What You’ll Do
- Drive revenue growth by building relationships with new and existing clients and identifying hiring needs.
- Prospect and develop new business through outbound calls, warm leads, referrals, and networking.
- Source, interview, and evaluate candidates to identify top talent in the market.
- Match high-quality candidates with client opportunities to create successful, long-term placements.
- Serve as a consultative partner to clients, advising them on hiring strategy, talent market trends, and candidate selection.
- Present top-tier candidates after thoroughly vetting qualifications, references, and career motivations.
- Maintain strong client relationships through proactive communication, follow-through, and exceptional service.
- Collaborate with marketing and internal recruiting teams to strengthen client engagement and grow market share.
- Track performance metrics and revenue goals while building your own book of business.
What You Bring
- Highly motivated and competitive personality with a strong desire to earn.
- Sales mindset with the drive to exceed goals and increase income.
- Excellent communication and relationship-building skills.
- Strong work ethic and the ability to thrive in a performance-based environment.
- Natural problem solver with a solutions-focused mindset.
- Previous experience in sales, recruiting, HR, or client services is a plus but drive and ambition matter most.
Why Join Corporate Resources?
- Unlimited commission structure – no cap on earnings
- Opportunity to build a six-figure career in recruiting and sales
- Work directly with business leaders and decision-makers
- Collaborative and supportive team environment
- Established brand with 30+ years of success in the Chicagoland market
If you are competitive, money-motivated, and ready to build a career where your effort directly drives your income, we want to hear from you.
Remote working/work at home options are available for this role.
Assistant Commercial Lines Account Manager - Hybrid - Los Angeles, CA
The Company:
Are you a Property & Casualty professional with knowledge of Commercial Insurance, ready to join a growing agency? Join a leading insurance brokerage in Los Angeles, looking to invest in its people and help your continuous growth in the industry. This is the perfect opportunity for you to join the Commercial Lines team and provide dedicated support to Account Managers and clients.
The Compensation and Benefits:
- Salary ranges from $55,000 - $75,000, depending on your experience
- A full suite of benefits that include health, dental, vision, & life insurance
- 401(k) plan
- Hybrid Schedule after a dedicated training period
- Company-supported continued education
The Qualifications Needed to Thrive:
- Active Property & Casualty license
- 3-5 years of Commercial Insurance experience, preferably in a retail brokerage
- Proficiency with AMS360 is required
- In-depth knowledge of various insurance coverages, products, and agency procedures
The Key Responsibilities will include:
- Provide helpful and professional service and insurance needs to Account Managers and clients
- Process binder requests, endorsements, policies, etc.
- Verify critical information for file documentation: premiums, policy numbers, claims reports, forms, etc.
- Provide exceptional customer service via phone and email
- Provide knowledgeable answers to questions about the product, pricing, and availability
- Collaborate with internal departments to meet customers' needs
Apply Now!
Why Work with Insurance Relief?
We invest the time to truly understand what you want to accomplish and then do our best to find meaningful opportunities. Give us a call to hear about all of the other opportunities we have available.
Remote working/work at home options are available for this role.
