Hrt Research Llc Jobs in Usa

Senior Research Analyst & Derivatives Trader

Location: Houston, Texas

Industry: Maritime / Energy Transportation

Compensation: Competitive salary, bonus potential, and full benefits

A leading global maritime transportation organization is seeking a Senior Research Analyst & Derivatives Trader to support commercial strategy and risk management initiatives within its tanker fleet operations.

This position combines advanced freight market research and analytics with active derivatives trading execution, supporting freight, fuel, and commodity risk management strategies. The role plays an important part in translating market intelligence into actionable hedging and trading strategies that support fleet optimization and earnings stability.

• Conduct detailed research and analysis on tanker freight markets, global oil and refined product flows, bunker markets, and macroeconomic drivers affecting maritime transportation.
• Develop forward-looking market views and scenario analysis to support commercial strategy and fleet deployment decisions.
• Maintain analytical models and market databases tracking freight rates, time-charter equivalents (TCE), fuel exposure, and volatility trends.
• Execute and manage freight derivatives (FFAs), fuel hedges, and related commodity derivatives in line with internal risk management frameworks.
• Monitor trading positions, P&L, margin requirements, and counterparty exposure while ensuring accurate trade capture and reporting.
• Collaborate with commercial, chartering, and asset management teams to align trading strategies with fleet operations and market positioning.
• Produce research reports and market briefings for senior commercial leadership.

• Bachelor’s degree in Finance, Economics, Maritime Studies, Logistics, or a related discipline.
• 3+ years of experience in shipping markets, freight research, commodity trading, or financial market analysis.
• Strong knowledge of tanker markets and derivatives instruments including FFAs, swaps, and options.
• Advanced analytical skills with experience using Excel and data analytics tools such as Python, VBA, or Power BI.
• Strong communication skills and the ability to translate complex market analysis into actionable insights.

This position offers the opportunity to join a highly sophisticated commercial platform within the global shipping and energy transportation sector.

• Do you want to earn $20.50/hour?
• Do you enjoy fast-paced independent work?
• Do you enjoy working outside and in your community?
• Are you customer service and safety-obsessed?

• Must be at least 21 years old and eligible to work in the U.S.
• High-school diploma (or equivalent)
• Lift packages up to 50 lbs
• Must have a valid driver's license
• Must be free of major accidents or major driving infractions
• Full Time: Must be able to work 10-hour days, 4 days a week
• Part Time: Must be able to work 10-hour days and weekends
• All applicants must be able to work weekends and holidays

• Professional growth: We offer career growth opportunities such as moving into Lead Driver, Dispatcher, or Operations Manager roles, DOT certification opportunities, and professional development coaching and training!
• Team environment: A fun, fast-paced, and supportive company culture that focuses on winning together!
• Independence: Spend the majority of your day on the road delivering smiles to customers in your community!
• Stay active: You'll be on the move during your shift as you deliver packages from the delivery vehicle to the customer's doorstep!

Company Description

Darwin Research Group is a research and consulting firm focusing on healthcare delivery models. We specialize in comprehensive analyses of health systems, physician groups, and emerging payer models such as accountable care organizations and bundled payments. Our goal is to help our clients better understand the healthcare ecosystem and succeed in the ever- changing landscape. Our clients include pharmaceutical companies and medical device manufacturers.

Job Purpose

As a Research Consultant, you will be a critical member of the Research Team, assisting our clients through research and both syndicated and custom project engagements. You will also wear numerous hats at Darwin, collaborating across departments to meet client and internal requests, support sales and marketing initiatives, and manage project work. You will have the opportunity to engage with all Darwinians and make an impact in a growing organization. This dynamic role is for you if you are a team player, eager to delight clients, detail-oriented, deadline-driven, flexible, creative, and passionate about learning and adapting to change.

Job Responsibilities

• Conduct research and contribute to product and process improvements to support our core product and service offerings.
• Lead end-to-end research projects and custom client engagements, including research design, data collection and analysis, and the delivery of relevant and actionable recommendations.
• Collaborate with the sales team by responding to inquiries, participating in client calls and communications, and providing support throughout the sales cycle.
• Propose and respond to client research requests, offering strategic guidance on research methodologies, project scope, data collection and analysis, and deliverables.
• Partner with the Research Director to create and implement operational efficiencies and product and process improvements; train the research team on workflows and best practices.
• Support the growth of our expert research panel by managing participant recruitment, conducting interviews, and optimizing associated workflows.
• Master our project and content management tools, including and Dropbox, to organize documentation and ensure effective cross-functional communication.
• Proactively identify opportunities for new workflows, and product and service enhancements; work cross-functionally to implement best practices.
• Work as a team player by working closely with our project coordinator and mentoring research colleagues and cross-functional teams.
• Remain flexible as responsibilities evolve in response to organizational growth and changing priorities.

Knowledge, Skills, and Experience

• Bachelor's degree (B.A. or B.S.) from a four-year college or university
• At least 4 years of experience in syndicated or custom research in client-facing environments or similar professional environments
• Interest and prior experience in the healthcare industry (3+ years of experience)
• Working knowledge of MS Office Suite, Google Mail, Zoom, and related business tools
• Proven project management experience and understanding of project lifecycles
• Demonstrated ability to plan research, source participants, design discussion guides and research materials, and synthesize information from multiple sources – secondary research, interviews, surveys, etc.
• Excellent communication skills with the ability to communicate in a professional and timely manner and update internal and external stakeholders on project progress
• Organizational skills, with attention to detail and demonstrated commitment to quality
• Highly enthusiastic, service-oriented, and responsive
• Excellent time, resource, and project management skills
• Self-motivated, thriving in a fast-paced, growth-oriented, deadline-driven environment
• Quick learner with the ability to multitask with minimal supervision
• Creative problem solver finding ways to navigate ambiguity and deliver insightful and actionable results
• Ability to work cross-functionally

What We Offer

• Full-time position with a competitive salary
• Medical, dental, and vision benefits
• 401K with guaranteed company contribution
• Generous PTO
• Flexible hours
• Due to hybrid work environment, local candidates and those willing to relocate are strongly preferred

For the right person, this is an opportunity to expand your skill set and contribute to a growing company in a healthy, challenging, and collaborative environment. Many of our clients see value in our partnership and work with us year after year. Reach out to learn more!

Darwin Research Group is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Website:

Darwin Research Group is seeking an operations-minded, people-focused Research Manager to lead our research team and ensure efficient, high-quality production of our flagship product: a library of syndicated profiles analyzing the most important hospital systems, cancer treatment centers, and physician groups in the United States, as well as other company research offerings.

In this role, you will report to the Research Director. You will be the operational anchor, working with substantial independence to manage people, optimize workflows, maintain standards, and continuously improve how Darwin’s products are produced.

This is a hands-on leadership role for someone who thrives at the intersection of people management, production excellence, and content quality. You do not need to arrive as a health care expert. Yet, you must bring the intellectual curiosity, motivation, and learning aptitude required to thrive in a start-up environment, establish product knowledge and credibility quickly, and build deeper expertise over time.The position is located in our Scottsdale office.

Key Responsibilities

Team Leadership & Supervision

• Mentor and manage a team of 10-12 early-career researchers responsible for producing the company’s primary product and other research offerings
• Handle day-to-day personnel tasks, conduct performance reviews, deliver coaching sessions, and lead career development planning for the team
• Identify, develop, and promote growth of high-potential team members toward advanced research analyst and consultant roles
• Lead hiring, onboarding, and training of new research team members
• Foster a culture of accountability, integrity, quality, and continuous development

Production & Operations Management

• Own the end-to-end workflow and deadlines for research product production
• Balance workloads across the team, optimizing for capacity, skill development, and deadlines
• Work closely with the Operations team, the owner of our internal systems, research applications, and client delivery processes, to ensure production and workflow changes are properly reflected in systems
• Track throughput and quality, identify and resolve bottlenecks, and make resource allocation/staffing recommendations to the Director
• Drive the general research interview process that provides valuable insights for the syndicated profiles and other Darwin product offerings

Content Quality & Subject Mastery

• Develop deep knowledge of our profile and research report content, research methodologies, and quality standards
• Review work for completeness, consistency, and proper response to editorial feedback
• Ensure interview insights are accurately incorporated into each report; maintain high standards for interview analysis, annotation, and incorporation into research reports
• Maintain awareness of relevant healthcare industry trends to build credibility as a leader who can provide meaningful content, analytical feedback, and report offering recommendations
• Collaborate with editorial staff and peer reviewers on language, style, and layout decisions

Strategic Support & Product Input

• Over time, grow to support the Director’s strategy, client, and commercialization efforts
• Bring a “product manager” mindset to Darwin report offerings: what do our clients need, what’s working, what’s not, what needs to change?
• Identify holes, gaps, or opportunities to improve product offerings
• Support custom research projects and client engagements when appropriate (especially after year one)

What Success Looks Like

• Product production is smooth and consistent, with met deadlines and top-quality output
• Assigned researchers understand expectations, grow in capability over time, and see a career development path
• Career paths and workflows are clear, efficient, and proactively managed
• The Research Director spends more time on strategic work, not supervising daily production operations
• You quickly become a credible voice in discussions about improving research and product content and offerings, quality, and structure

Qualifications

Required

• 5–8 years of professional experience, including at least 2 years in a formal team leadership, operations, or project management role
• Proven track record in managing workflows, prioritizing competing demands, and optimizing team productivity in a fast-paced environment
• Demonstrated ability to mentor early-career professionals, deliver constructive performance feedback, and design clear career progression paths
• Strong organizational skills, exceptional attention to detail, and the ability to make sound, independent decisions
• Ability to rapidly understand new industries, concepts, and research methodologies
• Excellent written and verbal communication skills with the high emotional intelligence needed to navigate a growing startup environment
• Experience in healthcare and/or life sciences (deep expertise not required)
• Comfort with ambiguity, shifting priorities, and evolving product requirements

Strongly Preferred

• Direct experience in research operations, publishing, or content creation
• Experience with standardized content products, syndicated reports, or recurring publication cycles
• Experience working in a start-up environment
• Track record of significant, large-scale process improvement
• Bachelor’s degree in business, communications, social sciences, or related field

Who Thrives in This Role

You're energized by making things run smoothly. You like building systems, solving workflow puzzles, and creating order out of chaos. You're equally comfortable having a coaching conversation with a struggling team member or building a capacity planning spreadsheet. You can credibly assess the quality of work even in areas where you're not the official expert. You prefer to solve problems yourself rather than escalate everything up the chain- but you know when to involve your boss. You enjoy coaching and managing a team and working in an evolving environment.

M3 Wake Research, an M3USA Company, is an integrated network of premier investigational sites meeting the clinical research needs of global biopharmaceutical, biotechnology, medical device, pharmaceutical and clinical research organizations (CROs). With close to 30 owned and managed research sites across the country, M3 Wake Research is one of the largest independent, multi-site clinical research companies in the US. M3 Wake Research continues to grow through acquisitions and uncompromising commitment to careful planning and execution in accordance with regulatory compliance.

Conducting studies since 1984, M3 Wake Research owns a proprietary patient database of potential clinical trial participants across the US. As of today, our board-certified physicians have completed more than 7,000+ successful clinical trials, while consistently exceeding sponsor expectations for integrity, timeliness, subject enrollment, human protection, and expeditious delivery of accurate evaluable data.

Due to our continued growth, we are hiring for a Clinical Research Coordinator at Wake Research, an M3 company. This position is on-site and located in Irvine, CA.

The Clinical Research Coordinator (CRC) is a specialized research professional working with and under the guidance of the clinical research site management and Principal Investigator (PI). While the PI is primarily responsible for the overall conduct of the clinical trial, the CRC manages, supports, facilitates and coordinates the daily clinical trial activities and plays a critical role in the conduct of the study.

Essential Duties and Responsibilities:

• Assisting trial Investigator in screening and review of potential study participants eligibility
• Maintaining case report forms, charts and documentation
• Mentoring, training, and high-level oversight of other clinical research coordinators and research assistants
• Ensuring that all clinical activities are carried out in accordance with established research protocol and standards in compliance with all applicable laws, regulations, policies, and procedural requirements
• Collecting and entering data as necessary
• Assist management with potential new hire selection and shadowing process
• Assist with study start-up, maintenance, and close-out of studies as needed for those on the team
• Ability to be flexible with study assignments
  
  

• Clinical Research Coordinator with 2+ years of experience
• Phlebotomy & EKG experience strongly preferred
• Excellent verbal & written communication skills
• Ability to learn quickly, read and understand complex protocols, follow very detailed directions, and multi-tasking
• Must be able to maintain strict confidentiality of patients, employees, and company information at all times and adhere to HIPAA Guidelines
• Extensive clinical trial knowledge through education and/or experience
• Successful completion of GCP Certification and Advanced CRC preferred
• Detail-oriented
• Familiarity with the Code of Federal Regulations as they pertain to human subject protection
• Strong interpersonal skills
  
  

About M3:

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

Benefits:

A career opportunity with M3 Wake Research offers competitive wages, and benefits such as:

• 401(k), 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

*This position offers a competitive pay rate of $30–$40 per hour.

*M3 reserves the right to change this job description to meet the business needs of the organization

Research Engineer – Applied Machine Learning

Novateur stands for Innovation. We value creativity, vision, collaboration, and above all, ambition to innovate. Novateur Research Solutions is an R&D firm located in Northern Virginia, developing intelligent systems that push the boundaries of computer vision, AI, and large-scale learning.

We are seeking Research Engineers to advance the state of the art in large-scale machine learning, spatiotemporal modeling, and multimodal reasoning. Our projects span object tracking, re-identification, geo-localization, chemical and biological defense, and scene understanding. You will work at the intersection of software engineering and applied research, turning novel algorithms into robust, deployable systems.

Responsibilities:

• Prototype and optimize algorithms in computer vision and machine learning.

• Build scalable training and inference pipelines on cloud platforms (AWS EKS).

• Perform data curation, model evaluation, and system integration.

• Collaborate with academic and government research partners.

Requirements:

• BS or MS in Computer Science, Engineering, Applied Math, or related field.

• Experience with PyTorch or TensorFlow and scalable model training.

• Strong background in algorithms and software design.

• Excellent communication and technical writing skills.

• U.S. Citizen or Permanent Resident.

Preferred:

• Experience with geospatial data (PostGIS, GeoJSON, QGIS).

• Familiarity with Kubernetes and distributed data systems.

Why Novateur?

Join a team that values creativity and initiative. Our engineers have freedom to innovate, collaborate with top researchers, publish research in major scientific conferences, and see their ideas deployed in impactful applications.

Company Benefits:

Novateur offers competitive pay and benefits comparable to Fortune 500 companies that include a wide choice of healthcare options with generous company subsidy, 401(k) with generous employer match, paid holidays and paid time off increasing with tenure, and company paid short-term disability, long-term disability, and life insurance.

We offer a work environment which fosters individual thinking along with collaboration opportunities within and beyond Novateur. In return, we expect a high level of performance and passion to deliver enduring results for our clients.

Principal Research Scientist – AI & Machine Learning

Novateur stands for Innovation. We value creativity, vision, collaboration, and above all, ambition to innovate. Novateur Research Solutions is an R&D firm located in Northern Virginia, developing intelligent systems that push the boundaries of computer vision, AI, and large-scale learning.

We are hiring a Principal Research Scientist to lead cutting-edge programs in AI, computer vision, and intelligent systems. This role offers leadership opportunities to define new research directions and shape next-generation technologies.

Responsibilities:

• Serve as PI or co-PI on government-funded R&D programs.

• Conceive, design, and oversee research in learning systems, spatiotemporal modeling, and geo-localization.

• Publish, present, and contribute thought leadership to the AI community.

• Mentor research staff and guide proposal development.

Requirements:

• PhD with 7+ years of research experience.

• Demonstrated leadership in ML, vision, or scientific computing.

• Record of funding, publications, and technical impact.

• U.S. Citizen or Permanent Resident.

Preferred:

• Experience with multimodal learning, uncertainty quantification, or causal inference.

Why Novateur?

Join a team that values creativity and initiative. At Novateur, you’ll lead transformative projects that redefine what’s possible in intelligent systems.

Company Benefits:

Novateur offers competitive pay and benefits comparable to Fortune 500 companies that include a wide choice of healthcare options with generous company subsidy, 401(k) with generous employer match, paid holidays and paid time off increasing with tenure, and company paid short-term disability, long-term disability, and life insurance.

We offer a work environment which fosters individual thinking along with collaboration opportunities within and beyond Novateur. In return, we expect a high level of performance and passion to deliver enduring results for our clients.

Job Purpose:

The Associate will support a Senior Analyst in the Healthcare sector, focused on Biotechnology, with an emphasis on companies where applied chemistry, process development, formulation, and manufacturability (CMC) are key drivers of value. The Associate will conduct primary research and fundamental analysis, build and maintain financial models, and help author differentiated research that translates scientific/technical insights into clear investment conclusions. The ideal candidate is a self-starter with strong analytical rigor, excellent writing skills, and a Master’s-level foundation in Chemical Engineering and applied chemistry.

Duties & Responsibilities:

Research, Diligence & Technical Analysis

• Perform deep diligence on biotech platforms and products where chemistry and process matter, including (as applicable): ADCs, oligonucleotides/siRNA, peptides, radiopharmaceuticals, LNP/delivery systems, biologics formulation, and chemistry-enabled tools.
• Evaluate CMC and scale-up risk across development stages (preclinical through commercial), including:
  • Synthetic route/process complexity, yield/throughput considerations, impurity profiles, stability and degradation pathways
  • Formulation constraints, cold-chain/logistics considerations, and analytical characterization/assay robustness
  • CDMO/manufacturing capacity, tech transfer risk, and timeline sensitivities impacting commercial readiness. 
• Translate technical findings into investment-relevant outputs (e.g., probability-of-success adjustments, timeline shifts, COGS/margin sensitivities, competitive differentiation).

Primary Research & Channel Work

• Conduct primary research through KOL outreach, expert calls, surveys/polling, and other proprietary data collection to support thesis formation and ongoing monitoring.
• Track and synthesize industry trends (pipeline activity, platform adoption, competitive read-throughs, regulatory/CMC expectations) and communicate actionable takeaways.

Financial Analysis & Modeling

• Build and maintain company financial models (forecasting, scenario analysis, valuation work) for use in updates, investment recommendations, and client discussions.
• Incorporate development-stage considerations into models (e.g., stage-based forecasting and key catalyst timing that can shift valuation outcomes).

Writing, Publication & Team Support

• Assist in drafting and publishing research: initiations, earnings notes, catalyst previews/recaps, thematic reports, and breaking-news updates.
• Keep the Senior Analyst informed of daily news flow, filings, data releases, and relevant market developments; propose implications and next steps quickly.

Relationship Management (As You Develop)

• Help maintain and grow relationships with company management teams, industry/academic contacts, internal Sales & Trading partners, and institutional investors.
• Contribute thoughtful questions for management meetings and investor calls, with a focus on chemistry, CMC readiness, and commercialization feasibility.

Requirements & Qualifications:

• Master’s degree in chemical engineering preferred with demonstrated strength in applied chemistry (e.g., reaction engineering, separations/purification, formulation, analytical characterization, process development/scale-up).
• Demonstrated interest in Biotechnology and life sciences investing; ability to connect scientific/engineering details to business and valuation outcomes.
• Strong financial aptitude and willingness to build expertise in modeling, forecasting, and valuation (advanced Excel required).
• Excellent written and verbal communication skills; ability to explain complex technical concepts clearly to non-technical audiences.
• Highly organized, detail-oriented, and able to thrive in a fast-paced, deadline-driven environment.
• Strong work ethic, resourcefulness, and critical/creative thinking.

Additional Skills: 

• 1–3 years of experience in equity research, investment banking, consulting, or biopharma industry roles (process development, analytical development, manufacturing/CMC, QA/QC, or related).
• Familiarity with biopharma development and regulatory context as it relates to CMC (e.g., comparability, stability programs, method validation concepts).
• Experience with scientific literature review and interpreting preclinical/clinical datasets in conjunction with chemistry/manufacturing constraints.
• SIE, Series 63, 86 & 87 preferred (not required upon hiring).

Important Notes:

• Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
• No phone calls please, the applicant will be contacted within two weeks if successful

About BTIG:

BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

Compensation: 

• BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
• The current estimated base salary range for this role is $125,000.00 - $150,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime. 

Disclaimer:   

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

Project Managers arechiefly responsibleforfacilitatinganexceptionallyhigh levelof projectexecution for our clients.Specific job responsibilities include facilitation and execution of projects/surveys on schedule and within budget throughout a project lifecycle. You will build andmaintainkey relationships with our clients. This position involves dailyinteraction,coordination,and executionwith both internal& externalteams and requires excellent attention to detail and communication skills.

Key Responsibilities

• Serve as the senior point of contact for enterprise clients, ensuring clear communication, strong stakeholder confidence, and a consistent, high quality experience throughout the project lifecycle.
• Develop a comprehensive understanding of each client's business priorities, industry environment, and organizational structure to inform tailored project and program strategies.
• Lead client meetings, strategic discussions, and project reviews with professionalism, clarity, and a consultative approach.
• Proactively identify client needs and project risks, recommending effective solutions to maintain alignment, mitigate issues, and support successful outcomes.
• Set and manage expectations related to scope, timelines, feasibility, sampling plans, fieldwork milestones, deliverables, and operational considerations.
• Cultivate long term, trust based relationships that position Forsta as a strategic partner and an extension of the client's internal team.
• Guide clients through complex, multi phase or multi country programs, providing direction on best practices, operational workflows, and project requirements.
• Promote and drive adoption of Forsta tools, platforms, and recommended processes to enhance project efficiency, consistency, and data quality.
• Oversee the full lifecycle of high complexity research projects-from initial scoping and kickoff through execution, quality assurance, fieldwork oversight, delivery, and closeout.
• Ensure strong internal alignment by coordinating cross functional teams, communicating requirements and risks, and contributing to account growth through outstanding service delivery.
• Ensure all project activities adhere to Forsta's quality standards, compliance requirements, and operational best practices to maintain consistency and excellence across engagements.
• Prepare clear, accurate, and timely project documentation-including scopes, timelines, status updates, and post project summaries-to support transparency and organizational alignment.
• Support long term account health by identifying patterns, insights, and operational improvements that enhance the client experience and strengthen Forsta's strategic value.

Required Qualifications

• 5+ years of Project Management experience, including 4+ years in Market Research or Research Insights, with a proven ability to lead large, complex, or enterprise level programs.
• Demonstrated success building and sustaining consultative, trust based client relationships, serving as the primary client lead for multi phase or multi country initiatives.
• Strong command of survey operations and fieldwork workflows, with familiarity in research methodology, sampling logic, and data interpretation concepts (preferred but not required).
• Hands on experience with survey platforms, including Forsta Surveys (Decipher), and the ability to guide clients and internal teams in platform usage and best practices.
• Exceptional communication and executive level presentation skills, with the ability to simplify complex topics for diverse audiences and influence decision making.
• Advanced technical proficiency, including strong MS Office fluency (Excel, PowerPoint, Word), and comfort working with tools such as Salesforce, Jira, Teamwork, and Slack.
• Strong commercial and financial acumen, including experience supporting account growth, building budgets, forecasting, and managing project margins.
  

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $54,000 to $68,000 .It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certificationsobtained. Market and organizational factors are also considered. In addition tobasesalary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied toachievedresults.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

This position will be located in Chicago, IL with a hybrid schedule to our downtown Chicago's office Tuesday through Thursday and work from home Monday and Friday.

What We Need:

We are looking for a Program Manager who will play a vital role in our customers' success, embody excellent customer service, and set the bar in relationship management and strategic program design. This role sits at the heart of our relationship with customers, managing the daily interactions that result in trust and true partnership, and delivering business value through our suite of products and services.

At the highest level, the Program Manager uses technology to solve business challenges, leads the implementation of solutions and programs that deliver business value, advocates for customers' success, and evangelizes our products and services.

As a Program Manager with Forsta, you will;

• Immerse yourself in the client's business - understand their unique challenges, business and program objectives, and success measures
• Collaborate with clients, partners, and cross-functional teams to gather requirements, prepare budgets, develop project plans, and manage the delivery process
• Own delivery process, ensuring accurate, on time, profitable delivery of solutions and programs that delight clients and lead to growth over time
• Provide a single point of contact for clients, team members, and partners throughout delivery
• Champion our products - leverage the latest Forsta tools, features, and functionality to meet customers' needs
• Build deep client relationships to support customer success and account growth
• Inform clients, commercial leads, and management of progress, risks, and growth opportunities
• Advocate for clients internally with regard to product ease of use, user experience and design, new features and functionality to bring the voice of the customer to Product and R&D

Responsibilities:

• Present information clearly and confidently to clients and stakeholders within and outside the organization
• Demonstrate competence and confidence with the full VOC/E product and services suite, including those available through our partner networks
• Ability to think creatively about solving client issues or concerns to improve program outcomes, and deliver value; works effectively with varying degrees of ambiguity
• Effectively troubleshoot basic technical issues and translates technical jargon to business language for client contacts
• Provide guidance and best practice for use of the platform to achieve program objectives over time
• Identify potential risks and opportunities within assigned accounts to support retention and growth
• Implement projects on existing client accounts and lead new client implementations on small, mid-market, and large accounts
• Play an active, visible role in account planning on assigned book of business; support design, development, planning, and execution of strategic roadmaps for clients
• Support RFPs and other pre-sales activities as part of new client acquisition under the direction of Principal PM or Director
• Lead internal initiatives designed to improve the customer experience with Professional Services or the products and services we offer
• Participate in the training and onboarding of new/junior team members on assigned work

Qualifications:

• 3 to 5+ Years' of Market Research project management experience.
• Previous experience working with Forsta Plus or Decipher is a plus
• Professional demeanor, excellent written, and oral communication skills
• Demonstrated track record of success in outstanding customer service
• Capable of developing/maintaining long-term business partnerships with clients
• Ability to multi-task and effectively manage all responsibilities attached

Education:

Bachelor's degree is required.

About You:
You are a highly motivated individual that works well in a team environment yet can work autonomously and take individual initiative. You have exceptional time management and multi-tasking skills. You are detail-oriented and well organized. You are results oriented - a driver of projects, gets things done, with a "can-do" attitude.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $80,000to $95,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

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