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ABOUT THE ROLE:

We are seeking a skilled and detail-oriented ServiceNow Analyst II with 3+ years of experience to support and enhance our IT Operations Management (ITOM) capabilities, Configuration Management Database (CMDB), and Knowledge Management processes within the ServiceNow platform. The ideal candidate will possess strong analytical skills, a process-oriented mindset, and hands-on experience configuring and troubleshooting ServiceNow Discovery, Service Mapping, and the broader ITOM suite.

This role plays a critical part in ensuring data integrity, service visibility, and relevant knowledge availability, supporting IT Service Management (ITSM), ITOM, and other business units across the enterprise. This role will be responsible for managing the accuracy of the CMDB via the Identification and Reconciliation Engine (IRE) in a Multi-Source environment, ensuring robust Discovery schedules, mapping critical business services, and maintaining industry-standard Knowledge Management frameworks.

WHAT YOU'LL DO:

CMDB (Configuration Management Database):

• Support the maintenance, administration, and enhancement of the CMDB in ServiceNow.
• Perform regular data quality audits using CMDB Health Dashboards, identifying and resolving orphan, stale, or duplicate CIs.
• Collaborate with asset management, IT operations, and infrastructure teams to validate CI data and ensure alignment with the Common Service Data Model (CSDM).
• Assist in defining and maintaining CI classes, relationships, and attributes based on organizational requirements.
• Contribute to CMDB governance policies, standards, and procedures to ensure the long-term health and usability of the platform.
• Participate in CMDB audits and compliance activities.

Knowledge Management:

• Serve as the primary analyst and administrator for the ServiceNow Knowledge Management module.
• Assist in designing and implementing knowledge workflows, approval processes, and article lifecycle management.
• Monitor and report on knowledge article usage, feedback, and quality, ensuring content remains accurate, relevant, and accessible.
• Work with knowledge owners and contributors across departments to promote knowledge sharing, standardization, and taxonomy alignment.
• Develop and maintain a knowledge base structure (categories, templates, metadata) for optimal user experience and searchability.
• Support Knowledge-Centered Service (KCS) practices, if applicable.

WHAT YOU'LL BRING:

• In-depth understanding and background in ITOM Visibility (ServiceNow Discovery & Service Mapping), CMDB, and Knowledge Management administration.
• Strong hands-on experience with MID Server installation, configuration, and management.
• Familiarity with protocols used in Discovery (e.g., WMI, SSH, SNMP, PowerShell) and experience integrating via REST/SOAP APIs.
• Experience integrating the ServiceNow CMDB with external data sources (e.g., SCCM, Workspace One UEM, Intune, Kandji, Tanium) utilizing Service Graph Connectors or custom integrations.
• Experience developing and maintaining CMDB technical design standards aligned with the CSDM framework.
• Experience designing relevant Knowledge Management Frameworks and Knowledge bases on the ServiceNow Knowledge application.
• Experience working with stakeholders to evaluate enhancement requests, providing design recommendations, and documenting technical requirements.
• Strong technical leadership skills and a solid understanding of overall IT infrastructure (networks, servers, virtualization, cloud).
• Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences.
• Excellent organization skills and an ability to develop and implement plans for transforming issues/requests to completion.
• Demonstrated ability to prioritize and balance multiple activities effectively

REQUIREMENTS:

• In-depth understanding and background in CMDB, ServiceNow Discovery, and Knowledge Management administration on ServiceNow Platform.
• Experience developing and maintaining CMDB technical design standards.
• Demonstrated experience creating/maintaining CMDB technical documentation.
• Experience working with stakeholders to evaluate enhancement requests, providing design recommendations, and documenting technical requirements.
• Experience designing relevant Knowledge management Frameworks and Knowledge bases on the ServiceNow Knowledge application.
• Experience integrating the ServiceNow CMDB with external data sources (e.g., SCCM, Workspace One UEM), Intune, Kandji, Tanium and data consumers.
• Excellent understanding of Knowledge Management practices and industry standard frameworks that can be implemented in ServiceNow.
• Strong technical leadership skills.
• Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences.
• Excellent organization skills and an ability to develop and implement plans for transforming issues/requests to completion.
• Demonstrated ability to prioritize and balance multiple activities effectively.
• Resourcefully takes the initiative to accomplish goals and objectives.
• Strong understanding of the overall IT infrastructure.

Stelle is a women’s and girls’ activewear brand dedicated to creating high-quality apparel designed for everyday movement. For over a decade, our woman-led team has supported modern women, moms, and active kids with thoughtfully crafted dancewear, activewear, and timeless everyday staples.

Blending style, comfort, and durability, Stelle designs pieces that move seamlessly from the dance studio to daily life. Our e-commerce platform serves a growing community that values both fashion and function, offering apparel that helps women and girls look, feel, and perform their best.

Our mission is to empower women and girls to pursue their passions with confidence—through every stage of life, every movement, and every moment.

We are seeking a creative and detail-oriented E-commerce Copywriter to join our team. You’ll be responsible for crafting engaging product descriptions, category page content, homepage and email campaigns, and other marketing materials that align with our brand voice and drive conversion.

Key Responsibilities:

• Write clear, compelling, and on-brand product descriptions for our online store and across all marketing touchpoints, including but not limited to packaging, hang tags, labels, email campaigns, and social media creatives.
• Maintain and apply the Stelle brand voice and tone across all channels, contributing original ideas and creative input to projects.
• Report directly to the Copy Manager; support editorial planning and content concepting.
• Collaborate with the design, marketing, and product teams to translate technical product details into customer-friendly copy and ensure deadlines are met.
• Proofread and cross-check content against briefs, guidelines, and stakeholder feedback.
• Optimize content for SEO and e-commerce performance.

Qualifications:

• 2+ years of copywriting experience within e-commerce, fashion, or consumer lifestyle brands.
• A strong portfolio showcasing excellent writing, editing, and proofreading skills across websites and social platforms.
• Understanding of SEO best practices for e-commerce (e.g., keywords, metadata, product page optimization).
• Familiarity with content and marketing tools such as Shopify, Klaviyo, and Google Docs.
• Ability to manage multiple deadlines and work independently in a fast-paced environment.
• Comfortable working in a highly collaborative, iterative environment with evolving priorities
• Highly organized, proactive, and self-motivated, with a curiosity for exploring new ideas, tools, and trends
• Experience working across both established brands and lean, growing teams, with the ability to adapt processes and expectations as needed, is a plus.

What We Offer

• Competitive salary $71,000 - $83,000 based on experience
• Paid time off
• Paid company holidays
• 401(k) plan
• Medical, dental, and vision coverage
• Employee discount on Stelle merchandise

• Retail

Full-time

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Job Title: Sr Business Systems Analyst

Duration of project: 6 months

Description:

As a Sr. Business Systems Analyst, you will be the 'Data Detective' for our Data Sharing Governance team. You will bridge the gap between our legal contracts (Conga) and our technical execution (ServiceNow). A critical part of this role involves reconstructing project provenance following a system upgrade and maturing our tracking within Collibra to ensure every piece of data shared with external partners (HIEs, Research, etc.) is fully governed, authorized, and documented.

This individual will be responsible for assisting in the roll out of organizational programs and team platforms and discovery work to make informed decisions. The associate in this role will develop processes and workflows and work closely with business stakeholders to move forward with our next phase of Data Sharing Governance maturity.

KEY RESPONSIBILITIES:

Data Reconciliation & Forensic Mapping: Lead the effort to reconcile contract (Conga) to implementation (ServiceNow) by cross-referencing Conga contract metadata, ServiceNow interface extracts, and stakeholder interviews to reconstruct project provenance.

Audit Readiness: Create a "traceability matrix" that links a signed contract ID to a ServiceNow Project ID and a specific technical interface endpoint.

Defines new business processes/functions to support emerging capabilities

Maps and enhances existing business processes/functions and recommends changes required to fit a tightly integrated system

Designs and implements projects requiring systems integration, small teams and multiple technical platforms

Assist in maturing governance process around data sharing platform (Collibra)

Collaborates on driving improvement activities to achieve department and organizational goals

Coordinates with functional team to assure consistency and optimization of overall work product

Maintains current knowledge of industry and business process trends and is able to apply that knowledge to existing business processes

Skills:

Ability to analyze and define complex processes and sub-processes

Demonstrated ability to perform investigative data reconciliation to establish and document data and project provenance across multiple enterprise platforms

Have clear understanding of your assigned functional area and the data being managed, and its implications downstream to other systems, processes, and applications

Knowledge of the business rules for their functional areas

Active listening skills to understand business needs and influence business team to take decision that have business-wide impact

Excellent oral, verbal and written communication skills and ability to build strong relationships with peers & leadership

Strong meeting facilitation skills as well as presentation skills.

Communicate effectively with diverse people at various organization levels with right level of detail and cultural sensitivity

Highly desired software experience:

Logic & Querying: SQL, BigQuery; will need to pull reports from BigQuery to find the "orphaned" data from your ServiceNow upgrade.

Interoperability Standards: Basic understanding of healthcare data exchange (HL7, FHIR, or EDI) to accurately map "Data Elements" mentioned in a contract to actual fields in an API or interface.

Data Governance Frameworks: Familiarity with the concept of Data Provenance—knowing not just where data is, but its origin and the authority by which it is being shared.

ServiceNow, Conga

Qualifications and Experience:

Required: Associate's degree and 4 years of applicable cumulative job specific experience

Preferred: Bachelor’s degree, preferably in Computer Science, Information Technology, Mathematics or other related major and 2 years of applicable cumulative job specific experience

Experience working in a healthcare environment preferred

Experience working in Data Governance preferred

General knowledge of hospital operations, contracting, data sharing (HIEs, registries, etc) the interrelationship of systems, and how technology enables business processes

About Cygnus Professionals, Inc.

Cygnus is a Princeton, NJ-headquartered global Business IT consulting and software Services firm with offices in the USA and Asia. Cygnus offers and enables innovation and helps our clients accelerate time to market & grow their business. Over 15 years, we have taken great pride in continuing our deep relationships with our clients.

For further information about CYGNUS, please visit our website Title: Data Architect

Location: Princeton, New Jersey – Onsite

W2 Contract

Job Summary

We are seeking an experienced Data Architect to design, build, and maintain scalable data architecture solutions supporting enterprise analytics, data integration, and digital transformation initiatives. The ideal candidate will work closely with business stakeholders, data engineers, and application teams to design robust data models, data pipelines, and enterprise data platforms that support advanced analytics and reporting.

Key Responsibilities

• Design and implement enterprise data architecture frameworks and best practices.
• Develop logical and physical data models for enterprise data platforms.
• Architect data lakes, data warehouses, and data integration solutions across cloud and on-prem environments.
• Collaborate with data engineers and application teams to build scalable data pipelines and ETL/ELT processes.
• Ensure data governance, data quality, security, and compliance standards are implemented across the data ecosystem.
• Evaluate and recommend data technologies, tools, and frameworks aligned with enterprise strategy.
• Provide architectural guidance for cloud-based data platforms (AWS/Azure/GCP).
• Optimize performance for large-scale data processing and analytics workloads.
• Support business intelligence, reporting, and advanced analytics initiatives.

Required Qualifications

• 10+ years of experience in data architecture, data engineering, or enterprise data management.
• Strong experience with data modeling (conceptual, logical, physical).
• Expertise with data warehouse and data lake architectures.
• Hands-on experience with ETL/ELT tools and data integration platforms.
• Experience with SQL and large-scale data platforms (Snowflake, Redshift, BigQuery, etc.).
• Experience working with cloud data platforms (AWS, Azure, or GCP).
• Strong understanding of data governance, data quality, and metadata management.
• Experience with big data technologies (Spark, Hadoop, Kafka) is a plus.

Preferred Skills

• Experience in Healthcare, Pharmaceutical, or Life Sciences domain.
• Knowledge of Master Data Management (MDM) and data catalog tools.
• Familiarity with BI tools such as Tableau, Power BI, or Looker.
• Strong communication skills to interact with business and technical teams.

Education

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Science, or related field.

Cygnus Belief

We believe in our commitment to diversity & inclusion.

Equal Employment Opportunity Statement

Cygnus is an Equal Opportunity Employer. We ensure that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All our employment decisions are taken without looking into age, race, creed, color, religion, sex, nationality, disability status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other aspects of employment protected by federal, state, or local law. Applicants for employment in the US must have work authorization.

Description

The Scientific Computing & Data group at the Icahn School of Medicine at Mount Sinai (ISMMS) accelerates scientific discovery by supporting a high-performance computing and research data ecosystem. This includes a data commons and two clinical research data warehouses: one for ISMMS and one for the Kidney Precision Medicine Project (KPMP), a multi-institutional research consortium ( ) funded by the National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK). Both warehouses use Microsoft SQL Server and the OMOP Common Data Model.

The Lead Data Warehouse Engineer is a senior technical specialist responsible for leading development, maintenance, and operations of these research data warehouses. The role collaborates with warehouse team members and research stakeholders to expand functionality and integrate new data sources. Data transformations are built in Transact-SQL stored procedures, with SSIS used for orchestration.

Responsibilities

• Design databases and pipelines that balance functionality, performance, cost, and development time; evaluate technical options with the product manager.
• Design, build, test, and maintain ETL/ELT processes using T-SQL stored procedures, SSIS, and SQL Agent; apply metadata-driven design for extensibility.
• Serve as a team leader; contribute to project planning, work breakdown, dependency sequencing, and release management.
• Develop and promote standards, conventions, design patterns, DevOps/SDLC best practices, and operational procedures for pipelines and warehouse maintenance.
• Mentor junior engineers in data warehousing, data engineering skills, and operational support.
• Design, build, and maintain data management processes, including loading flat files (csv, tsv, pipe-delimited, JSON).
• Lead design sessions, code walkthroughs, peer reviews, and produce technical documentation.
• Tune database objects, stored procedures, and pipelines to optimize performance and minimize compute and storage costs.
• Monitor database and pipeline operations; lead troubleshooting and remediation of failures; provide occasional after-hours on-call support.
• Collaborate with DBAs and system administrators on backups, performance tuning, statistics/index maintenance, and patching.
• Provide high-quality customer service to researchers, clinicians, and internal partners; maintain a science‑driven, customer-focused approach.
• Ensure patient privacy and data security in compliance with IRB & cybersecurity policies, HIPAA, 42 CFR Part 2, NYS Article 27-F, and other regulations.
• Stay current with emerging technologies to improve capabilities, efficiency, quality, or cost.
• Identify improvements in procedures, technology, compliance, and data privacy/security.
• Periodically assist DBAs with user provisioning, backups, restorations, capacity planning, and performance monitoring.
• Perform related duties as assigned.

Qualifications

• Bachelor’s degree in a technical field; Master’s preferred.
• 12–15 years of related experience, including 7+ years designing, developing, and maintaining relational databases, data pipelines, and dimensional/OLAP warehouses.

Preferred

• Expert knowledge of data warehousing: 3NF & dimensional modeling (fact table types, SCDs), change data capture, incremental loads, data lineage, source-to-target mappings, pattern-based & parameter-driven development.
• Expert-level experience with Microsoft SQL Server technologies: T-SQL, indexing, stored procedures, UDFs, sequences, dynamic SQL, Linked Servers, SSIS, Visual Studio, SSDT, and SQL Agent.
• Experience with DevOps/SDLC best practices; Agile (Scrum, Kanban) with JIRA and Confluence; version control with git.
• Strong communication and customer service skills for working with researchers, clinicians, administrators, and IT staff.
• Excellent critical thinking, problem-solving, multitasking, and collaboration skills; ability to work independently in a fast-paced environment.
• Preferred experience with healthcare data (EHR, billing/claims, cost accounting), Epic Clarity/Caboodle, data models (OMOP, i2b2, PCORnet).
• Preferred experience with Azure Synapse, Azure Data Factory, Oracle PL/SQL, PostgreSQL PL/pgSQL.
• Experience with SQL Server administration: configuration, performance tuning, partitioning, materialized views, permissions, backups & restorations.
• Preferred experience with scripting in Windows & Linux (PowerShell, Python, or similar); HL7; web services/REST APIs; reporting tools like SSRS, Power BI, Tableau.

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $145200 - $217875 annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Description:

The Procurement Contract Specialist role is a collaborative and results-oriented role in a wide range of indirect categories to work within our Global Procurement Team. This position will support sourcing and contract management activities for various indirect categories, including commercial, IT, corporate services, and S&T (Science & Technology). The individual will be part of the Indirect and Operations Procurement and will collaborate with Category Managers to execute supplier contracts within the contract lifecycle management tool (CLM).

Essential Functions:

• Collaborate and support the documentation of a comprehensive set of processes to provide back-office support to category and contract management through the CLM
• Collaborate with Legal and Procurement Team to ensure appropriate application of contracting guidelines for varying contract scenarios
• Strong Statement of Work (SOW) review and negotiation experience
• Clear communication with various stakeholders who partner with Procurement
• Maintain documents and document metadata within the CLM
• Promote corporate objectives and change initiatives, ensuring that the sourcing team is supporting overall company direction and growth
• Monitor Procurement and end-user compliance

Minimum Requirements:

• Bachelor's degree in finance or a related business field preferred
• Minimum of 3 years of experience in sourcing/procurement/contract management function.
• Minimum of 3 years of experience in the field of indirect procurement
• Experience with IntelAgree or other CLM preferred
• Project management experience in a corporate and/or professional services environment preferred
• Proficiency in Microsoft Excel
• Must have intermediate to expert-level skills with regard to CLM tool utilization, contract management, and deadline management.

Job Title: Business Analyst -Pharma R&D

Location : SFO, CA (Onsite)

Client – Coforge / Genentech

C2C $70/Hr

Role Overview

Business Analyst with experience in Pharma R&D imaging systems, including radiology (DICOM) and digital pathology (non‑DICOM) platforms. The role focuses on requirements analysis, workflow definition, and validation documentation for image viewing, annotation, and ML‑enabled imaging solutions used in regulated clinical and research environments.

The Business Analyst acts as a bridge between R&D scientists, data scientists, ML validation specialists, quality teams, and IT, ensuring that business, clinical, and regulatory requirements

Job Description

Imaging Platform & Business Requirements

• Lead business and functional requirements gathering for radiology and digital pathology image viewing and annotation platforms used in Pharma R&D.
• Engage with R&D scientists, clinical operations, imaging SMEs, and CROs to understand workflows for image ingestion, review, labeling, and annotation.
• Define end‑to‑end requirements for image ingestion, data quality checks, metadata harmonization, viewing, annotation, and downstream analytics.
• Document as‑is / to‑be workflows, use cases, functional specifications, and non‑functional requirements (performance, usability, scalability, compliance).
• Work with Data Scientists and ML Validation Specialists to document business and clinical requirements for ML algorithms applied to imaging data with intended use of ML models in radiology and digital pathology workflows
• Ensure ML requirements align with GCP, FDA, and internal quality standards, without directly performing algorithm testing.
• Manage requirement changes and ensure traceability throughout the delivery and validation lifecycle.

Preferred Skills

• Prior experience working with Pharma companies or CROs on imaging or R&D data platforms.
• Strong documentation, communication, and cross‑functional stakeholder management skills.

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Title: Senior Business Analyst – Clinical / Quality / Regulatory Data (GxP / Pharma)

Location: Greater Boston Area, MA (Hybrid 3 days onsite)

Employment Type: Contract

Status: Accepting Candidates

About the role

Seeking a data-focused Business Analyst to support Clinical, Quality, and Regulatory data initiatives in a GxP-regulated biotech environment.

This role will work closely with business stakeholders and engineering teams to translate requirements into data-ready specifications, mappings, and functional documentation to enable analytics and data delivery.

Key Responsibilities

• Translate business needs into functional requirements, epics, user stories, and acceptance criteria
• Create source-to-target mappings, data flow diagrams, and data documentation
• Partner with Clinical, Quality, and Regulatory stakeholders to define data and reporting requirements
• Work with engineering teams to support delivery of data and analytics solutions
• Support UAT, validation, and testing cycles to ensure requirements are met
• Assist with data governance, metadata, and data cataloging activities

Qualifications

• Strong Business Analyst experience in Pharmaceutical / Biotech / GxP environment
• Experience in Clinical, Quality, or Regulatory domain
• Solid understanding of data models, data flows, and data mapping
• Experience with tools such as Veeva, SQL, Snowflake, JIRA, Power BI, or Oracle
• Knowledge of Agile methodology and requirements lifecycle
• Ability to work independently and communicate with cross-functional stakeholders

Compensation (MA Pay Transparency):

• Estimated hourly range: $75–$80/hr (W-2)
• Final rate within this range will be based on skills, experience, and interview results.