Hotel Sutter Jobs in Usa

Join Our Team as an Restaurant Manager at Seven & Syn Restaurant and Rooftop Bar! Are you ready to elevate your career and lead a dynamic team in an exciting, ever-evolving culinary environment? We're seeking a passionate and driven Restaurant Manager for our Seven Restaurant and Syn Rooftop Lounge & Bar, located within the sophisticated dual-branded AC Hotel by Marriott and Residence Inn in Reston. Inspired by Reston's Guiding Principles: Our Seven Restaurant & Syn Rooftop Lounge and Bar is founded on the same \"guiding principles\" that shape the Reston community. We aim to provide a quality of life that encourages our guests and staff to live, work, and play within their own community. Our establishment is designed to foster a stronger sense of community ties, where common grounds and scenic beauty are shared equally by all. This commitment to inclusivity and community building is at the heart of everything we do.

Why You'll Love Working With Us:

• Location, Location, Location: Our restaurant and bar is situated at the heart of Reston, adjacent to the Reston Town Center Metro Station and the vibrant Reston Town Center. Enjoy the convenience of being in a prime location with easy access to transportation, entertainment, and shopping.
• Innovative Culinary Experience: Work with a seasonally chef-created menu that changes with the seasons, offering our guests a fresh and exciting dining experience every time they visit.
• Exciting Wine & Beverage Menu: Help craft and manage a wine and beverage menu that keeps our guests coming back for more, offering a diverse selection that complements our culinary creations

Position Summary

Our Restaurant Manager is responsible for overseeing the daily operations of the hotel's dining establishments. This role involves managing staff, ensuring high standards of food quality and service, and maintaining a welcoming atmosphere for guests.

Essential Functions

• Monitor the quality of food and beverage presentations.
• Ensure prompt and accurate order-taking while providing a warm welcome to all guests.
• Personally address and resolve all guest complaints promptly and professionally.
• Supervise guest bill settlements in adherence to hotel policies.
• Conduct comprehensive staff training to uphold job competence and ensure awareness of restaurant and hotel protocols; enforce service and guest service standards for the brand and/or hotel.
• Effectively handle staff inquiries and issues to maintain a positive work environment.
• Report restaurant complaints promptly and maintain open communication with the F&B Director for seamless operations.
• Strategize to achieve and sustain budgeted covers.
• Proactively oversee guest dining experiences to ensure satisfaction.
• Develop and deploy innovative strategies to boost revenue and enhance average checks.
• Uphold high cleanliness standards in alignment with industry guidelines.
• Maintain a visible and proactive presence on the floor to elevate guest experiences.
• Coordinate opening and closing procedures to enhance operational efficiency.
• Schedule staff based on budget and forecast requirements.
• Ability to obtain licensing as an ABC Manager.
• Responsible for ensuring compliance with alcohol awareness programs like TIPS.
• Manage liquor inventory and conduct monthly inventories as per protocol.
• Develop, implement and evaluate innovative in-house promotions to attract and retain guests.
• Monitor and maintain restaurant disposables, beverages, and liquor inventory.
• Requisition food items from the kitchen for daily use.
• Provide training and oversight on food sanitation and safety procedures in dining areas.
• Train and monitor staff compliance with guest check procedures.
• Ensure continuous cleanliness of restaurant and bar areas throughout operational shifts as well as before and after meal periods.
• Adhere to all work rules, procedures and policies established by the hotel, including but not limited to, those contained in the employee handbook.

Skills and Abilities

• Clear verbal and written communication skills
• Certified food handler
• Must be able to work in a fast pace and high volume environment
• Ability to motivate and train employees in guest services.

Education and Experience

• Previous food & beverage experience.
• Previous supervisor or management experience.
• Certificate in Food Sanitation a plus.

Additional Responsibilities:

• Adhere to all work rules, policies and procedures established by the hotel, including but not limited to those contained in the employee handbook.
• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

LAZ Hospitality Services is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

The Spirit of the Position:

The Hotel Valet Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel.

Principal Job Duties:

• Responsible for the financial, operational, safety, and service success at their hotel(s).
• Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Additional duties as assigned.

People

• Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
• Ensure LAZ internal stand up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Identify high potential employees to support the organization’s continued growth, both within your region and outside.
• Actively participate in the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Address any and all safety concerns promptly.

Product

• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.

Profit

• Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for ensuring LHIST data is entered daily and accurately.
• Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
• Daily, weekly, monthly, and annual financial and operational reports as required.
• Preparation of budgets/monthly reviews of profit/loss for their assigned hotel(s).
• Monitor, review, and analyze the market rate structures.

Education:

• Bachelor's Degree or equivalent work experience desired.

Experience:

• 3+ years Valet Management experience required.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Valid driver’s license required.
• Previous experience working in fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Excellent team building and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt, Non-Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

We are looking for a creative, experienced and thoughtful leader to be the Dual Property Assistant General Manager for the Hampton Inn and the Home2 Suites by Hilton in Smithfield, NC.

The opportunity:

We’re focused on building a servant-minded environment made of people dedicated to taking great care of their colleagues and guests. Our team is committed to creating an environment where the leader in this role will have a chance to learn and grow as a hospitality professional while bringing their unique perspective to their work.

If you spend much of your time thinking about how you can serve others, we want to speak with you. If you crave autonomy, purpose, and mastery, this is the role for you. If you have ideas that other hospitality management companies have resisted, we want to hear them. While you are helping cultivate a welcoming and supportive environment for our hotel team, we are also committed to nurturing your growth and development as well.

Here are the top attributes we’re looking for in this leader:

• Natural disposition toward generosity and friendliness
• Capacity to handle complex challenges simultaneously
• Extraordinary oral and written communication skills
• Sharp emotional intelligence
• Attentive and thorough in all work
• Servant mentality (humility and self awareness, willingness to serve other people, including guests and coworkers)

The responsibility:

The Dual Property Assistant General Manager plays a critical role in supporting the GM daily while also being the team leader for multiple teams. You can expect to lend a hand tackling administrative tasks for each property while also coaching and developing team members at each hotel. If you’re looking for an opportunity to apply your expertise across a wide scope of hotel operations and leadership, this is a well suited responsibility. In this role, you’re also expected to form strong connections with our team members, guests, vendors and the community.

What You Will be Expected to do:

• Recruit, orient, and train new team members on technical systems along with hotel culture and values
• Build and improve workflow processes such as staff scheduling, supply ordering, and communications
• Tactfully coach team members by creating a transparent work environment where feedback is encouraged to drive high caliber performance
• Dream up ways of making the welcome experience magical then designing, testing, and implementing ideas
• Serve as ongoing role model for other property leaders and the Welcome Team at both hotels
• Serve as front office contact for Hilton and property champion for Hilton Honors and brand initiatives
• Maintain front office related brand standards for Hilton Worldwide
• Provide support and leadership to other hotel teams where needed
• Assist GM with administrative tasks that support the hotel
• Represent hotel during community engagements in Johnston County and beyond
• Prepare yourself through professional development to eventually step into the General Manager role

***Paid medical, dental, vision, life insurance offered; PTO active after 90 days.

Director of Front Office – The Langham, Boston

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

The Langham, Boston is one of the city’s most historic hotels and is one of the most iconic luxury hotels in the US. You will be leading Front Office operations, ensuring the highest levels of guest satisfaction and service excellence. This leadership role involves managing guest relations, concierge services, front desk operations, and bell services. The Director of Front Office will be instrumental in crafting memorable guest experiences, implementing Langham service standards, and leading a dynamic team in alignment with the culture and values of Langham Hospitality Group.

Key Responsibilities:

Operational Leadership

• Oversee the daily and strategic operation of the front office, ensuring exceptional guest service at every touchpoint.
• Promote visibility and engagement of Assistant Front Office Managers, ensuring they actively support desk operations and front-line colleagues.
• Monitor guest satisfaction, address complaints swiftly, and lead by example in delivering anticipatory service.
• Maintain strong interdepartmental collaboration to resolve service issues efficiently.
• Ensure consistent process adherence, including check-in procedures, headset use, and billing accuracy (e.g., early departure fees).

Staff Management and Development

• Recruit, train, coach, and retain a high-performing Front Office team.
• Conduct regular performance evaluations, daily audits, and coaching sessions to promote growth and accountability.
• Empower managers through effective delegation of responsibilities and task ownership to build confidence and strengthen team operations.
• Create a culture of trust and development by encouraging decision-making and proactive leadership across all management levels.

Guest Relations

• Lead initiatives to enhance the guest experience, including personalized pre-arrival engagement and thoughtful post-stay follow-up.
• Handle VIPs, service recovery, and loyalty program recognition to ensure memorable experiences.
• Analyze guest feedback to identify trends and opportunities for service improvement.

Financial Management

• Manage the front office budget, control departmental expenses, and drive performance against financial goals.
• Leverage upselling and revenue-enhancing strategies to maximize room revenue.
• Review financial reports and labor forecasts, planning as needed to align with occupancy trends.

Quality Control

• Enforce brand standards and service expectations consistently throughout the department.
• Conduct regular inspections and audits of team performance, grooming standards, and guest interactions.
• Follow through on process consistency and accountability, ensuring operational procedures are upheld.

Strategic Planning

• Participate in hotel-wide strategic initiatives and contribute to long-term planning.
• Stay ahead of industry trends and incorporate best practices to elevate service delivery and operational efficiency.
• Lead continuous improvement projects and initiatives to support departmental goals and guest satisfaction targets.

Technology and Systems Management

• Ensure all staff are proficient in front office systems including PMS, guest service platforms, and communication tools.
• Drive efficient use of technology to streamline check-in/check-out, guest communication, and reporting.

Reporting and Health and Safety

• Ensure compliance with all local health, safety, and fire regulations.
• Train and coach staff in emergency procedures and workplace safety.
• Take corrective action as needed to maintain a secure and safe environment for guests and employees.

Key Competencies & Leadership Attributes

• To excel in this role, the Director of Front Office must demonstrate:
• Strong Team Presence: Actively engage with staff on the floor and lead with visibility, setting the tone for guest-focused service and internal support.
• Confident Decision-Making: Take ownership of departmental decisions and guide the team with clarity and assurance.
• Effective Delegation: Empower and develop team leaders by distributing responsibilities and trusting in their execution.
• Process Discipline: Ensure consistent adherence to operational protocols and enforce accountability to maintain service excellence.
• People Leadership: Foster trust, communicate with purpose, and inspire a culture.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Minimum of 5 years in front office leadership within a luxury hotel environment
• Proven experience leading high-performance teams and mentoring junior leaders
• Strong interpersonal, communication, and conflict resolution skills
• Demonstrated ability to make independent, timely, and guest-centric decisions
• Deep knowledge of hotel systems including Shiji, HotSOS, and Alice
• Flexible availability including nights, weekends, and holidays
• Legally authorized to work in the United States

Salary Range:

• $105,000 - $115,000 annually

For more information about the property, please visit:

Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7:30am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Education & Experience

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of Accounting Principles.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to work in a self-managed environment.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
• Must maintain composure and objectivity under pressure.

Requirements

Job Duties & Functions

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.).
• Maintain cashiering responsibilities as per Front Office procedures according to hotel standards.
• Maintain Front Office computer system operation according to the hotels standards.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Follow up to ensure periodic checks by the Security are made of building and guest corridors to ensure all areas are locked and secured (property specific)
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures according to hotel standards.
• Maintain proper record keeping (i.e., log books, etc.) according to hotel standards.
• Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills.
• Maintain radio contact with other associates during entire shift.
• Have a working knowledge of security procedures.
• Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
• Prepare and distribute the Daily Flash Report as needed.
• Transfer the master or house accounts as necessary.
• Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s.
• Train any new Night Auditors as requested by management.
• Run morning reports according to Avion Hospitality procedures.
• Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
• Handle items for “Lost and Found” according to the standard.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).
• As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests.
• Attend meetings as required by management.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.

About The Role

We’re hiring a Bilingual Operations Coordinator to support hotel staffing operations, support our team members, and build great relationships with our hotel partners. You’ll be the key contact between hotels and our HotelPro team, ensuring each hotel property has the staffing and support they need to succeed.

This is a seasonal opportunity until June, 2026 - high chances to become permanent!

Responsibilities

• Support client communication and activities
• Visit hotel sites weekly to ensure service quality, staffing coverage and to engage with team members
• Recruit, hire, and onboard new Team Members
• Assist with engagement activities and celebrations for our Team Members
• Respond quickly to client and staffing needs
• Ensure payroll accuracy and HR compliance
• Promote HotelPro’s values and positive culture

Requirements

• Bilingual (English & Spanish)—a must!
• 1+ year of experience in support roles, hospitality is a plus!
• Schedule flexibility to work as business needs require; including weekends and evenings
• Valid driver’s license, reliable personal vehicle, and proof of insurance (required for driving between client sites)
• Previous experience working independently
• Excellent organizational and communication skills
• Strong team collaborator with a professional, respectful approach to teamwork
• Tech-savvy and eager to learn new systems
• Passion for people, problem-solving, and creating great experiences for clients and Team Members

Who We Are

HotelPro is a national leader in hospitality staffing with regional offices across the U.S. We’re proud to be a trusted, nationally preferred partner to top hotel management companies—driven by a legacy of excellence and people-first service. We partner with hotels across the country to provide workforce solutions that make operations run smoother and teams feel supported.

Why You'll Want to Join HotelPro

• Opportunity to stay connected to hospitality without 24/7 shifts
• Growth opportunities
• Supportive, people-first culture

Benefits package:

• Medical, Dental, and Vision Insurance
• 401(k)
• Tuition Reimbursement
• PTO and company holidays
• Employee Discounts
• Fitness and Wellness Perks
• Pet Insurance

Ready to grow your career in hospitality operations?

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Company Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele.

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!

Sofitel Philadelphia at Rittenhouse Square is seeking an experienced and strategic Director of Finance to join our Executive Committee.

This role serves as the senior financial leader for the property, responsible for safeguarding the financial integrity of the hotel while driving profitability, operational efficiency, and long-term asset value.

Reporting directly to the General Manager, the Director of Finance partners closely with ownership, asset management, and corporate leadership while providing financial guidance across all departments.

This role combines strategic financial leadership with hands-on operational oversight, ensuring accurate reporting, strong internal controls, and the successful execution of the hotel’s financial strategy.

Key Responsibilities

Strategic Financial Leadership

• Serve as a key member of the Executive Leadership Team, providing financial insight to support strategic and operational decisions
• Partner with the General Manager and department leaders to drive profitability, operational efficiency, and revenue growth
• Provide financial analysis and recommendations to support key business initiatives and investment decisions
• Maintain strong relationships with ownership, asset managers, auditors, and corporate finance teams

Financial Planning, Budgeting & Forecasting

• Lead the preparation and execution of the annual operating budget, capital expenditure planning, and long-term financial strategy
• Oversee monthly forecasting and financial outlooks, ensuring projections reflect business trends, market conditions, and operational performance
• Conduct detailed variance analysis between actual results, forecast, and budget
• Collaborate closely with Revenue Management and Sales leadership to ensure accurate business forecasting
• Present financial results, forecasts, and strategic recommendations to ownership and corporate leadership

Financial Operations & Reporting

• Oversee all accounting functions including:
  • General ledger
  • Accounts payable
  • Accounts receivable
  • Income audit
  • Payroll processing
• Ensure accurate and timely monthly financial reporting in compliance with Accor standards and GAAP
• Manage the monthly closing process and preparation of financial statements
• Prepare and review owner reporting packages and financial performance analysis

Balance Sheet & Internal Controls

• Ensure the integrity and reconciliation of the hotel’s balance sheet
• Oversee bank reconciliations and treasury management
• Monitor and manage accounts receivable aging and credit policies
• Implement and maintain strong internal controls and financial procedures
• Ensure full compliance with corporate policies, tax regulations, and internal/external audit requirements

Audit, Compliance & Internal Controls

• Ensure full compliance with Accor corporate financial policies, internal audit requirements, and regulatory standards
• Lead and coordinate internal audits, external audits, and ownership financial reviews
• Maintain strong internal control systems and financial governance procedures
• Ensure all financial processes comply with GAAP standards, tax regulations, and corporate reporting guidelines
• Work closely with department leaders to ensure operational compliance with financial policies and procedures
• Proactively identify and mitigate financial and operational risks through effective audit preparation and follow-up actions

Cash Flow & Asset Management

• Optimize cash flow management and banking relationships
• Oversee working capital and cash forecasting
• Support capital investment planning and ROI analysis
• Collaborate with ownership and asset management to protect and enhance the hotel’s long-term asset value

Systems & Technology

• Utilize financial and operational systems to support data-driven decision making
• Experience with SUN Systems, Opera PMS, and BirchStreet procurement systems is highly desirable

Team Leadership & Development

• Lead and mentor the Accounting and Finance team, fostering a culture of accountability, collaboration, and continuous improvement
• Provide leadership and oversight for team members responsible for:
  • Balance sheet reconciliations
  • Bank reconciliations
  • Payroll processing
  • Accounts receivable management
  • Month-end close
• Ensure strong departmental structure, training, and succession planning
  
  

• Bachelor’s degree in Finance, Accounting, or related field
• MBA, CPA, or equivalent certification preferred
• 10+ years of progressive finance experience, including 5+ years in a senior hotel finance leadership role
• Strong understanding of hotel financial operations and GAAP accounting principles
• Demonstrated experience managing hotel accounting teams and financial processes
• Proven ability to partner with executive leadership and ownership groups
• Strong analytical, financial modeling, and strategic planning skills
• Exceptional communication and leadership abilities
• Ability to operate successfully in a fast-paced luxury hospitality environment
• Experience working with SUN Systems, Opera PMS, and BirchStreet is a strong advantage

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join us as Sous Chef at the first full-service hotel in Sioux Falls - Canopy by Hilton Sioux Falls Downtown! Overlooking the river, we're in the Steel District next to historic Falls Park and Levitt Outdoor Amphitheater. Our hotel features 21,865 sq. ft. of event space, a delectable Italian restaurant with patio, and a specialty coffee bar.

The ideal candidate will possess:

• 2 years of kitchen leadership experience
• A team focused spirit
• Previous banquet culinary experience
• Ambition to grow within the culinary space

A Sous Chef is responsible for assisting with the direction and oversight of all culinary operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Sous Chef, you would be responsible for assisting with the direction and oversight of all culinary operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, a Sous Chef would be responsible for performing the following tasks to the highest standards:

• Assist the Executive Chef in the direction and oversight of all culinary operations, to include, but not limited to, preparation and production of all hotel meals, food quality and presentation, compliance with all safety and sanitation standards and regulation, team member productivity and performance, implementation of policies and procedures, cost controls and overall profitability
• Create and implement menu selections for special banquet themes and events based on current food trends and regional tastes in partnership with the Executive Chef and Director of Food and Beverage, as needed
• Ensure compliance with federal, state, local and company health, safety, sanitation and alcohol awareness standards
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking # 1 Best Place to Work in the World and #1 Best Workplaces for Women List - 5th Year In a Row.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital

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• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

As the Sales Manager, you will:

Always provide the highest levels of customer service to internal partners and external clients.

Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqu that is representative of Concord Hospitality via all avenues of communication.

Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.

Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.

Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO's, billing details, and other integral aspects of groups and events.

Be willing and able to attend customer functions as needed.

Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.

Gain knowledge of hotel's food and beverage products, pricing, and presentation, and learn about the hotel's function space, audio visual, and any other details related to event success.

Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.

Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel's sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.

Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.

Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team's overall goals.

Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.

Carry out any reasonable requests made by Management and seek to comply with company's policies and procedures.

Benefits of Working for Concord Hospitality

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our \"Associate First\" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

\"We Are Concord!\" We support diversity and inclusion through our mission to be a \"Great Place to Work for All.\"