Hotel Sutter Jobs in Usa

Banquet Chef – The Langham, Boston

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be assisting to lead a passionate & talented Food & Beverage team to drive excellence in guest experience and the overall success of the Banquets, Langham Club Lounge, and colleague cafeteria food service, by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.

Key Responsibilities:

• To oversee all aspects of banquet food preparation, ensuring adherence to standardized recipes.
• Create and maintain a standardized recipe book, plate guides, and allergen sheet for existing written menus.
• Organize, oversee, and participate in the plating of food for service, ensuring compliance with established plating and presentation criteria.
• Guarantee food quality and ensure readiness for service at the appropriate time, following Banquet Event Order (BEO) standards.
• Control costs effectively by managing food purchasing and maintaining food cost goals, while monitoring labor levels.
• Responsible for developing the banquet team through regular feedback, coaching, and skill-building opportunities, while managing the disciplinary process in alignment with company policies.
• Attend and participate in daily BEO meetings.
• Organize and manage all aspects of banquet production, including but not limited to daily prep lists, tagging speed carts with BEOs, and daily distribution and change logs.
• Collaborate with Banquet Management to conduct pre-event walk-throughs, ensuring rooms are set up to standard and ready for use.
• Oversee the employee cafeteria, ensuring proper cooking methods and product quality while adhering to food safety criteria.
• Manage menu development and execution for the Langham Club, working closely with the Executive Chef.
• Build and maintain effective relationships with both internal and external customers to meet guest needs.
• Possess knowledge of local health rules, regulations, and food handling requirements.
• Maintain safety and sanitation standards throughout the department, adhering to all sustainability procedures (Connect).
• Supportive functions: 50% - Staff Engagement & Production, 15% - Administrative Work, 20% - Quality Assurance, 15% - Menu Development.

Qualifications:

• Experience with menu development, costing, and BEO distribution. Advanced knowledge of culinary technique and application.
• Ability to adapt to changing demands as related to a banquet kitchen, two years of Banquet Kitchen experience preferred.
• Degree in Culinary Arts preferred, 3 to 5 years’ experience in a 4-5 star hotel or independent restaurant in a kitchen management role.
• ServSafe certification.
• Able to grasp, lift and/or carry up to 25 lbs. as needed. Able to work long hours plus the ability to stand, sit or walk for extended periods of time.
• Legally authorized to work in the United States.

Salary Range:

• $90,000 - $100,000 annually

For more information about the property, please visit:

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, and a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.

All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.

We specialize in the management of Four- and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.

POSITION OBJECTIVE

The Senior Food & Beverage Manager is responsible for overseeing food and beverage dining outlets within the hotel. This role ensures the highest level of guest satisfaction and luxury service standards.

ESSENTIAL JOB FUNCTIONS

• Supervise and manage F&B outlets and operations ensuring quality, service and luxury standards.
• Monitor and ensure availability of staffing levels, supplies, and equipment are up to standard for both guest and service professional’s safety.
• Support and lead additional F&B Managers and F&B service teams in delivering exceptional guest service.
• Ensures a “positive atmosphere” in all outlets including making contact with guests and Service Professionals throughout each shift
• Ensure coverage and monitor scheduling and making necessary adjustments in the best interest of the company or under the leadership of the Director of F&B.
• Create scheduling, be ready to represent the department in payroll meeting
• Attend and lead all pre-shift lineups and conduct ongoing training to ensure that service professionals continue to improve their performance, knowledge of product offerings throughout the hotel and other departments
• Must be familiar with demonstrate knowledge of all products and menu items
• Meets and greets guests in the outlets and to oversee the open table guest profile system
• Maintains clean and organized storage areas, service stations, and dining room
• Handle guest feedback by offering alternatives and solutions to ensure guest satisfaction as the ultimate priority in a timely manner
• Ensures that the outlet maintains the integrity of a responsible vendor of alcohol
• Constantly monitor inventory items to ensure proper tracking and accountability for those items. Oversee the month end inventory as it relates to the outlet
• Ability to multitask and handle high demands of stress and workloads at any given time
• Recommend and oversee the roll out of any new standards set by the hotel or Director of Food and Beverage
• Foster a healthy and working relationship with the back of house while maintaining a high standard for quality of food and presentation
• Responsible for the organization and cleanliness of all the F & B areas
• Work with the Director of Food and Beverage on activations, programing for the outlets
• Collaborate with the Marketing department and build activations on the platforms
• POS programing
• Respond to guests’ disputes on a timely manner
• Ordering and restocking of products

EDUCATION/EXPERIENCE

• Strong knowledge of fine dining, wine & spirits and hotel operations
• Must be 18 years of age or older.
• High school diploma or general education degree (GED) required.
• Previous restaurant management or supervisory experience
• Luxury hospitality experience preferred.
• Union experience preferred.
• Must be available to work weekends and holidays

REQUIREMENTS

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear.
• The employee must be able to lift and move up to 25 pounds.
• The employee must be able to see differences in widths and length of lines such as those on graphs.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
• Ability to work both indoors and outdoors based on business demands
• Works on special projects and contributes ideas to the growth of the department.
• Walking and standing are required for most of the workday and possibly for 8 hours or more. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Must be able to read, write and converse in English
• Must be able to lead groups of people in variety of activities
• Must be able to work alone with no supervision

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Guest Relations Coordinator – The Langham, Boston

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be working with a passionate & talented Guest Relations Team to drive excellence in guest satisfaction by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.

Key Responsibilities:

• Perform anticipatory high level services as attending to special requests by guests
• Work closely with Guest Relations and Concierge Manager to ensure that Brilliant members, VIPs and Langham Club access guests receive special recognition and service
• Increase and maintain Brilliant loyalty: serve as Ambassador for the Brilliant membership program (certification, enrollment, etc.), and train other colleagues to be Ambassadors
• Actively communicate with guests and respond to any request to ensure swift delivery of their special requests
• Assist Guest Relations Manager by reviewing and completing arrival reservation to ensure seamless guest stay: checking their allocated rooms, amenities, and special requests
• Support Concierge functions by responding to guest requests via email and phone
• Assist in creating memorable guest experiences by executing special amenities for celebrations and VIP’s
• Deliver all of the Forbes and Brand standards at all times and adhere to all departmental procedures
• Maintain clear and consistent communication with Front Office/Guest Relations/Concierge colleagues and management
• Build and maintain positive relationships with external and internal guests in order to exceed their needs
• Liaise with other departments and necessary outside contacts to ensure excellent service delivery
• Additional duties not mentioned above may also be requested by Supervisor/Manager
• Prepare requisitions for amenities on a timely basis
• Maintain an irreproachable presentation contributing to the image of a Five star luxury property
• Impeccable attendance and punctuality
• Participate in required meetings

Qualifications:

• Have a strong understanding of Front Office operations and previous experience in a luxury hotel
• Previous experience in five star standards
• College degree preferred
• Strong knowledge of computers (Windows and Microsoft Office) and Shiji management
• Proficiency in two or more languages preferred
• CPR certification a plus
• Legally authorized to work in the United States

Salary Range:

• $32.45-$32.75 per hour

For more information about the property, please visit:

Visit Visalia is hiring a Convention Sales Manager to prospect, solicit and secure convention and large meeting business that aligns with our community goals. The Convention Sales Manager role is responsible for lead generation and hotel booking production for convention and group sales by proactively identifying, pursuing and securing high-value group opportunities. This role leads the strategic sales efforts for city wide conventions, conferences and groups and builds strong client and partnership relationships, economic impact contributing to the long-term growth of our community’s group meeting pipeline.

Visit Visalia (Visalia Convention and Visitor’s Bureau) works to position Visalia as a desirable destination and proactively maintains a positive economic impact annually for the City of Visalia. The position reports to a board of directors that governs the organization.

Responsibilities

Ø Prospect, solicit and secure convention and large meeting business that aligns with room night goals., negotiation, and closing of convention and meeting business.

Ø Generate and distribute leads for hotels in the City of Visalia.

Ø Build and manage a portfolio of accounts and lead long-term relationship development with meeting planners and decision makers.

Ø Execute against a strategic sales plan to achieve or exceed assigned room night, economic impact and revenue goals.

Ø Represent Visit Visalia at trade shows, industry events, and sales missions to generate qualified leads.

Ø Respond to RFPs with compelling proposals in collaboration with hotels, venues and community partners.

Ø Prepare for and attend various industry trade shows as needed, managing all pre-show functions, follow-up, and ROI reporting.

Ø Establish and maintain collaborative working relationships with convention center representatives, tourism partners, hotel representatives and Visit Visalia team members.

Ø Maintain up-to-date knowledge of destination features, convention center, city hotels, attractions, regional airport, weather, food scene, recreation, etc.

Ø Stay abreast of industry trends and practices; maintain awareness of competing destinations.

Ø Prepare and distribute various weekly, monthly, quarterly and annual internal and external contracts, quotes, proposals, and reports within established deadlines.

Ø Administer and maintain department related databases, project plans and spreadsheets to track information and handle projects.

Ø Maintain strong industry presence through participation in meeting professional organizations. Organize and attend sales missions, networking opportunities and other activities to solicit new business.

Ø Coordinate and conduct site tours for meeting planners, showcasing facilities and attractions in the city

Ø Keep accurate records and files on upcoming conventions, proposals, and bids through IDSS with monthly/quarterly reports.

Ø Assist in administrative, marketing, and budgetary management.

Ø Understand this salaried position requires travel and some work outside of normal business hours

Ø Lead CVB Convention Committee

Ø Other duties and projects may be assigned.

Qualifications and Competencies

·        3+ years of experience in convention sales, destination sales, hotel sales or a related hospitality role.

·        Proven track record of securing convention/meeting business.

·        Strong prospecting, negotiation, proposal presentation, and closing skills.

·        Excellent verbal and communications skills.

·        Experience in working in a CVB/DMO environment beneficial

·        Knowledge of convention center operations and citywide booking strategies a plus

·        Functional knowledge and experience in areas of sales and customer relationship building, both internally and externally

·        Persuasive sales and negotiation skills with emphasis on closing the sale

·        Strong interpersonal skills, maturity, good judgement and capable of communicating in a professional manner with a diverse range of individuals, maintain professional presence

·        Highly motivated self-starter

·        Proven problem analysis and resolution skills, exceptional analytical skills

·        Ability to prioritize and manage multiple responsibilities including prospects and clients within the move management process

·        Strong attention to detail

·        Efficient and proven organizational skills

·        Proficient technology application skills: MS Office (Word, Excel, PowerPoint), Customer Relationship Management software – IDSS preferred but not required

Required:

•                    Approved to legally work in the United States

•                    Successful Completion of Background Check

•                    Valid Driver’s License & Automobile Insurance

•                    Ability to travel with multiple overnights

Physical Ability:

•                    Must be able to sit for extended periods of time,

•                    Must be able to communicate by phone, e-mail and face to face

•                    Must be able to bend, stoop and reach,

•                    Must be able to lift up to 25 pounds on an occasional basis,

•                    Must be able to travel independently.

*This job description is not intended to be all-inclusive and may be updated to reflect evolving organizational needs.

Salary Range: $70,000 to $80,000

•                    Successful Completion of Background Check

•                    Valid Driver’s License & Automobile Insurance

•                    Ability to travel with multiple overnights

Physical Ability:

•                    Must be able to sit for extended periods of time,

•                    Must be able to communicate by phone, e-mail and face to face

•                    Must be able to bend, stoop and reach,

•                    Must be able to lift up to 25 pounds on an occasional basis,

•                    Must be able to travel independently.

*This job description is not intended to be all-inclusive and may be updated to reflect evolving organizational needs.

Salary Range: $70,000 to $80,000

Come join our established award winning team! As a Guest Service Representative, you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and surrounding areas. If you are friendly, personable, and have a talent for connecting with individuals from all walks of life, this may be just the job for you! Looking for full and or part time. Looking for weekend availability and ability to work 3p-11p and some 7a-3p shifts.

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Book guest hotel reservations.
• Register guests to the hotel, verifying reservation, personal information and securing payment information.
• Answer and route calls as appropriate; take guest messages with accuracy.
• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner.
• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
• Responsible for cash drawer contents and transactions during shift.
• Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
• Process all market and retail transactions for the guests.
• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
• Maintain appropriate market inventory levels, restocking when necessary.
• Handle confidential information, including guest records, with a high degree of integrity.

• High School Graduate or GED required.
• Knowledge of front desk operations and procedures, guest services and hotel services.
• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
• Able to work independently and desire to participate as part of a team.
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Demonstrate genuine care for customers and employees.
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Able to work in a fast-paced environment.

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Voluntary Options Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA

Albany Marriott company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

We are passionate about hospitality and are looking for guest superstars to join our team as we continue to grow and improve our hotel.

We’re searching for guest-focused team members who:

• Take pride in their work and attention to detail
• Are friendly, upbeat, and always willing to greet guests with a smile
• Enjoy working with people and providing great service
• Are reliable, motivated, and eager to learn
• Work well both independently and as part of a team

Previous hospitality experience is a plus, but a great attitude and strong work ethic matter most.

JOB SUMMARY

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
• Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to read, listens, and communicates effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS

• Ability to stand and move throughout front office and continuously performs essential job functions.
• Stand 95% of shift
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Albany Marriott is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Now Hiring: Director of Housekeeping | The Ava Hotel Paso Robles, Curio Collection by Hilton

  Paso Robles, California | Full-Time | $75,000 – $80,000 per year

The Ava Hotel Paso Robles is opening its doors this summer, and we’re building something special. As a proud member of the Curio Collection by Hilton, The Ava is an upper upscale lifestyle hotel with soul, style, and Paso’s welcoming spirit.

We’re on the lookout for a Director of Housekeeping who is ready to lead with precision, pride, and purpose. This is more than just managing rooms; it’s about curating exceptional guest experiences that reflect the elegance and warmth of The Ava.

What You'll Do:

• Lead and inspire a housekeeping team dedicated to top-tier cleanliness, presentation, and service.
• Collaborate with hotel operations and Hilton brand standards to ensure five-star quality across all guests and back-of-house spaces.
• Hire, train, and mentor housekeeping staff while creating a culture of accountability and care.
• Manage daily operations, inventory, and department budgets with efficiency and attention to detail.

What We're Looking For:

• Previous experience in housekeeping management (or similar leadership role in housekeeping).
• Experience working at a major hotel brand (Hilton, Marriott, Hyatt, etc.).
• A passion for hospitality and a keen eye for detail and cleanliness
• Strong organizational, communication, and leadership skills.
• A desire to grow with a brand-new hotel.

Compensation & Perks:

• Salary Range: $75,000 – $80,000/year
• Competitive benefits
• Hilton travel perks and industry benefits

• Supervise and coordinate restaurant staff to ensure exceptional guest service and efficient operations
• Train, motivate, and provide feedback to staff to maintain high service standards
• Oversee daily restaurant activities, including guest seating, order taking, and food delivery
• Ensure food quality, cleanliness, and presentation meet hotel standards
• Handle guest complaints and resolve service issues promptly and professionally
• Maintain records of employee needs and responsibilities including time off requests, schedules, tip sheets, and Personal Action Forms (PAFs)
• Collaborate with the kitchen to ensure timely and accurate food preparation
• Monitor staff performance and assist with performance evaluations
• Ensure adherence to health, safety, and sanitation standards in the restaurant
• Assist with opening and closing procedures, including restaurant setup and cleanup, cash handling and processing of guest payments accurately
• Conduct daily pre-meal meeting and tasting in congruence with Chef and Restaurant Manager, ensuring staff’s knowledge of food, menus, beverage, wine and service
• Maintain high level of guest satisfaction, make immediate corrective action when guests needs are not met
• Other duties as assigned
  
  

• Bachelor's degree in hospitality management, or related field preferred
• Four years' experience in food service environment required
• Two years in a supervisory role preferred
  
  

• Strong knowledge of restaurant operations, including service, food preparation, and sanitation standards
• Excellent leadership and team management skills to motivate and guide staff
• Knowledgeable about 5-star standards
• Ability to handle guest concerns, complaints, and feedback in a professional and efficient manner
• In-depth knowledge of food and beverage menus, including ingredients, preparation, and presentation
• Strong communication skills for interacting with guests, staff, and management
• Ability to manage time effectively, multitask, and prioritize in a fast-paced environment
• Proficiency in point-of-sale (POS) systems and restaurant management software
• Ability to train, coach, and develop staff to improve performance and service quality
• Strong organizational skills to manage reservations, schedules, and inventory
• Knowledge of health, safety, and sanitation regulations in a restaurant setting
• Ability to monitor and maintain inventory levels of food, beverages, and supplies
• Strong problem-solving skills to address operational challenges and guest issues
• Ability to maintain a calm and composed demeanor under pressure
• Flexibility to work evenings, weekends, and holidays as needed
  
  

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
  
  

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks