Hospitality Staffing Solutions Jobs in Usa

Location: Atlanta, GA (Hybrid / Client-Facing)

Company: ResourceTek, LLC

Reports To: Director of Operations & Business Development

About ResourceTek

ResourceTek is a specialized technical staffing firm providing engineering, IT, industrial maintenance, and professional talent to public-sector and industrial clients across the Southeast and beyond. As a long-standing partner to organizations such as the Georgia Department of Transportation (GDOT), ResourceTek delivers high-quality, relationship-driven staffing solutions that support complex, long-term programs.

As a subsidiary of a multidisciplinary engineering firm, we bring a consultative, program-focused approach to staffing—prioritizing quality, continuity, and client trust over transactional volume.

Position Overview

The Account Manager role is a full-desk position responsible for business development, client management, and recruiting support within the Atlanta and broader Georgia market. This individual will manage and grow established accounts while also developing new client relationships and supporting recruiting efforts to ensure successful delivery.

This role is ideal for someone who enjoys building long-term client partnerships, understands technical or professional staffing, and is comfortable balancing sales, account management, and recruiting responsibilities.

Key Responsibilities

Client Management & Account Growth

• Serve as the primary point of contact for assigned accounts, including GDOT and other public-sector or industrial clients
• Build strong relationships with client stakeholders, hiring managers, and program leadership
• Manage ongoing staffing needs, workforce planning, and performance expectations
• Identify opportunities to expand scope, add roles, or support additional programs within existing accounts
• Conduct regular client meetings, site visits, and check-ins to ensure satisfaction and alignment

Business Development

• Identify and pursue new client opportunities in the Atlanta and broader Georgia market
• Develop targeted outreach strategies focused on engineering, infrastructure, industrial, and technical staffing needs
• Collaborate with internal leadership on proposals, pricing, and contract support
• Represent ResourceTek professionally in client meetings, networking events, and industry engagements

Recruiting & Talent Delivery Support

• Partner closely with recruiters to define job requirements and staffing strategies
• Assist with candidate sourcing, screening, interviewing, and client presentation as needed
• Maintain candidate and consultant relationships to support retention and redeployment
• Ensure smooth onboarding and ongoing support for placed consultants

Operational & Administrative Support

• Support contract administration, compliance, and reporting requirements (including public-sector programs)
• Track activity, pipeline, and performance metrics
• Collaborate with internal teams to ensure consistent service delivery and margin discipline

Qualifications & Experience

• 3–7+ years of experience in technical staffing, professional services, or related B2B roles
• Experience in a full-desk or blended account management/recruiting role preferred
• Familiarity with public-sector, infrastructure, engineering, or industrial clients is a plus
• Strong relationship-building and communication skills
• Ability to manage multiple priorities in a client-facing, fast-paced environment
• Comfortable with business development, client meetings, and consultative selling
• Bachelor’s degree preferred

What We Offer

• Competitive base salary plus commission/incentive plan
• Opportunity to manage established, long-term client relationships (not a cold-call-only role)
• Supportive leadership and collaborative team environment
• Exposure to high-profile public-sector and industrial programs
• Long-term growth opportunities within a stable, relationship-focused organization

Why ResourceTek

At ResourceTek, Account Managers are trusted partners to both clients and consultants. We focus on quality, consistency, and long-term relationships, not transactional placements. This role offers the opportunity to build a meaningful book of business while working with respected clients and technical professionals.

Job Title: District Manager

Location: Travel Required

Reports To: Director of Operations

Department of Labor Classification: Salary Exempt

Work Week: 50 to 55-hour work week with varied scheduled to support business needs.

Travel Requirements: Willing to travel approximately 25% or more when

Our Culture is much more than a page on a website or an inspirational poster on a wall. To us, our culture is who we truly are and what we love to do. We use it to make every decision in our company. We encourage our team to live by it and hold each other accountable to it. We base hiring, promotions, team member reviews, performance and communication off of it.

Our Culture consists of the 4 Core Values mentioned and we use them every day. Walk into any of our cafes and you will see them prominently displayed. We believe our culture is one trait that sets DYNE Hospitality Group apart from the rest.

• 
  
• Invest In People
  
• Understand Why
  
• Make Smart Decisions
  
• Make It Happen
  

DYNE Hospitality Group offers competitive wages, benefits, and long-term career growth.

Job Summary:

The focus of this position is to provides operational support for General Managers for up to 8 – 10 cafes.

Duties/Responsibilities:

• 
  
• Recruit, train, and develop General Managers.
  
• Ensure that the cafes adhere to company policies, procedures, safety & cleanliness standards.
  
• KPI: Managing and meeting café targets.
  
• Manage and monitor the cafe's P&L reports.
  
• Address operational and people issues in a timely manner.
  
• Ensure guest satisfaction goals are being met.
  

FINANCIAL RESULTS:

• 
  
• Monitor Daily & Weekly KPI metrics.
  
• Monthly P&L review
  
• Develop strategies for sales growth.
  

DYNE CULTURE / LEADERSHIP:

• 
  
• Models and lives out the DYNE mission and Pillars of Culture.
  
• Responsible for people development and succession planning.
  
• Commitment to personal development & strive to continuously improve your leadership skills.
  

Required Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 
  
• Excellent verbal and written communication skills
  
• Excellent management and supervisory skills.
  
• Excellent written and verbal communication skills.
  
• Excellent organizational and time management skills.
  
• Proficient in Microsoft Office Suite or similar software.
  

Education and Experience:

• 
  
• Bachelors degree preferred or equivalent experience.
  
• 2-5 years or more of related experience is required.
  

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Working to keep the Park clean for all guests. You will be responsible for assisting in maintaining and upholding the Park's Cleanliness Standards. Main focus will be overseeing Areas of the park and ensure that standards are being upheld, as well as leading and developing Team Members.

• Proactively greeting Unit Supervisors, Team Members and co-workers in a friendly, outgoing manner.
• Following all guidelines and checklists applicable to Park cleanliness.
• Following all Park policies regarding performance and attendance.
• Serving as a liaison between Team Members, Unit Supervisors and Full-Time Management.
• Completing daily inspection paperwork.
• Constantly making rounds throughout assigned area ensuring overall Area and restroom cleanliness.
• Assisting Team Members and Unit Supervisors with all opening/closing procedures in assigned area.
• Ensuring staffing levels are appropriate for given Guest attendance.
• Enforcing all Park policies and monitoring performance and attendance of Team Members in assigned area; coaching and correcting Team Member and issuing appropriate corrective action as needed.
• Communicating all Team Member performance and attendance infractions to Duty Manager immediately.
• Maintaining safe and efficient area operation.
• Training of Team Members to perform essential job functions, as necessary
• Maintaining cleanliness standards in restrooms, midways and restaurant/patio locations and ensuring Guest Satisfaction.
• Sweeping/picking up trash and emptying trash cans throughout the Park.
• Monitoring trashcan and bench locations and moving to proper location when necessary.
• Writing a detailed daily duty reports for the purposes of communicating with other Area Supervisors.
• Completing performance evaluations of Unit Supervisors and Team Members as assigned.
• Assisting with Unit/Area Supervisor promotion programs as necessary.
• Representing the Park Services Department in a professional manner at all times.
• Being able to react quickly to any unusual or emergency situations in a calm and safe manner.
• Completing other tasks as assigned.
• Being flexible and willing to work in different Areas of the Park as necessary.

• Minimum Age: 18
• Must be able to work all shifts including nights, weekends, and holidays where at least 50% of an individual's availability must include closing shifts.
• Must possess above average communication skills.
• Able to work efficiently in a fast-paced environment.
• Able to communicate effectively in the English language, including the ability to read, speak and understand the English language.
• Must be able to stand/walk for up to 5 hours at a time and as many as 16 hours a day.
• Must be able to walk up to 10 miles per day over various surfaces.
• Must be willing to work outdoors in various weather conditions
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with others
• Must be able to carry up to 25 lbs. over 25 feet over various surfaces

Working to keep the Park clean for all guests. You will be responsible for assisting in maintaining and upholding the Park's Cleanliness Standards. Main focus will be overseeing Areas of the park and ensure that standards are being upheld, as well as leading and developing Team Members.

• Proactively greeting Unit Supervisors, Team Members and co-workers in a friendly, outgoing manner.
• Following all guidelines and checklists applicable to Park cleanliness.
• Following all Park policies regarding performance and attendance.
• Serving as a liaison between Team Members, Unit Supervisors and Full-Time Management.
• Completing daily inspection paperwork.
• Constantly making rounds throughout assigned area ensuring overall Area and restroom cleanliness.
• Assisting Team Members and Unit Supervisors with all opening/closing procedures in assigned area.
• Ensuring staffing levels are appropriate for given Guest attendance.
• Enforcing all Park policies and monitoring performance and attendance of Team Members in assigned area; coaching and correcting Team Member and issuing appropriate corrective action as needed.
• Communicating all Team Member performance and attendance infractions to Duty Manager immediately.
• Maintaining safe and efficient area operation.
• Training of Team Members to perform essential job functions, as necessary
• Maintaining cleanliness standards in restrooms, midways and restaurant/patio locations and ensuring Guest Satisfaction.
• Sweeping/picking up trash and emptying trash cans throughout the Park.
• Monitoring trashcan and bench locations and moving to proper location when necessary.
• Writing a detailed daily duty reports for the purposes of communicating with other Area Supervisors.
• Completing performance evaluations of Unit Supervisors and Team Members as assigned.
• Assisting with Unit/Area Supervisor promotion programs as necessary.
• Representing the Park Services Department in a professional manner at all times.
• Being able to react quickly to any unusual or emergency situations in a calm and safe manner.
• Completing other tasks as assigned.
• Being flexible and willing to work in different Areas of the Park as necessary.

• Minimum Age: 18
• Must be able to work all shifts including nights, weekends, and holidays where at least 50% of an individual’s availability must include closing shifts.
• Must possess above average communication skills.
• Able to work efficiently in a fast-paced environment.
• Able to communicate effectively in the English language, including the ability to read, speak and understand the English language.
• Must be able to stand/walk for up to 5 hours at a time and as many as 16 hours a day.
• Must be able to walk up to 10 miles per day over various surfaces.
• Must be willing to work outdoors in various weather conditions
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with others
• Must be able to carry up to 25 lbs. over 25 feet over various surfaces

$20/hr

Ages 21+

At Sawmill Creek, work is FUN!  You’ll greet and welcome guests to our world class food locations. As a Food & Beverage Supervisor you’ll also…

• Oversee day-to-day operations of our food and beverage outlets.
• Ensure proper service for all guests at food and beverage locations. 
• Maintain staffing levels to operating standard. 
• Maintain an outgoing, friendly disposition while interacting with our guests.
• Provide guest service according to Cedar Point standards.

Some of our amazing perks and benefits:

• Paid training and FREE uniforms!
• FREE Admission to Cedar Point and our other properties!
• FREE tickets and discounts to local attractions!
• FREE tickets for family and friends!
• 20% discounts on food and merchandise!
• Employee-only ride nights, game nights, and FREE FOOD events!

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds.
• Gain skills, knowledge and experience that will benefit your future.

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Cedar Point and Sawmill Creek.
• Availability to include some weekdays, weekends, evenings, and holidays.
• 21 years of age.

Working to keep the Park clean for all guests. You will be responsible for assisting in maintaining and upholding the Park's Cleanliness Standards. Main focus will be overseeing Areas of the park and ensure that standards are being upheld, as well as leading and developing Team Members.

• Proactively greeting Unit Supervisors, Team Members and co-workers in a friendly, outgoing manner.
• Following all guidelines and checklists applicable to Park cleanliness.
• Following all Park policies regarding performance and attendance.
• Serving as a liaison between Team Members, Unit Supervisors and Full-Time Management.
• Completing daily inspection paperwork.
• Constantly making rounds throughout assigned area ensuring overall Area and restroom cleanliness.
• Assisting Team Members and Unit Supervisors with all opening/closing procedures in assigned area.
• Ensuring staffing levels are appropriate for given Guest attendance.
• Enforcing all Park policies and monitoring performance and attendance of Team Members in assigned area; coaching and correcting Team Member and issuing appropriate corrective action as needed.
• Communicating all Team Member performance and attendance infractions to Duty Manager immediately.
• Maintaining safe and efficient area operation.
• Training of Team Members to perform essential job functions, as necessary
• Maintaining cleanliness standards in restrooms, midways and restaurant/patio locations and ensuring Guest Satisfaction.
• Sweeping/picking up trash and emptying trash cans throughout the Park.
• Monitoring trashcan and bench locations and moving to proper location when necessary.
• Writing a detailed daily duty reports for the purposes of communicating with other Area Supervisors.
• Completing performance evaluations of Unit Supervisors and Team Members as assigned.
• Assisting with Unit/Area Supervisor promotion programs as necessary.
• Representing the Park Services Department in a professional manner at all times.
• Being able to react quickly to any unusual or emergency situations in a calm and safe manner.
• Completing other tasks as assigned.
• Being flexible and willing to work in different Areas of the Park as necessary.

• Minimum Age: 18
• Must be able to work all shifts including nights, weekends, and holidays where at least 50% of an individual’s availability must include closing shifts.
• Must possess above average communication skills.
• Able to work efficiently in a fast-paced environment.
• Able to communicate effectively in the English language, including the ability to read, speak and understand the English language.
• Must be able to stand/walk for up to 5 hours at a time and as many as 16 hours a day.
• Must be able to walk up to 10 miles per day over various surfaces.
• Must be willing to work outdoors in various weather conditions
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with others
• Must be able to carry up to 25 lbs. over 25 feet over various surfaces

$20/hr

Ages 21+

At Sawmill Creek, work is FUN!  You’ll greet and welcome guests to our world class food locations. As a Food & Beverage Supervisor you’ll also…

• Oversee day-to-day operations of our food and beverage outlets.
• Ensure proper service for all guests at food and beverage locations. 
• Maintain staffing levels to operating standard. 
• Maintain an outgoing, friendly disposition while interacting with our guests.
• Provide guest service according to Cedar Point standards.

Some of our amazing perks and benefits:

• Paid training and FREE uniforms!
• FREE Admission to Cedar Point and our other properties!
• FREE tickets and discounts to local attractions!
• FREE tickets for family and friends!
• 20% discounts on food and merchandise!
• Employee-only ride nights, game nights, and FREE FOOD events!

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds.
• Gain skills, knowledge and experience that will benefit your future.

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Cedar Point and Sawmill Creek.
• Availability to include some weekdays, weekends, evenings, and holidays.
• 21 years of age.

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Hospitality Coordinator

In accordance with our core values of love, trust, authenticity, and belonging, the Fetzer Institute affirms that every person has inherent value and purpose, and that we belong to a sacred community that includes all people and all of creation. The Institute welcomes candidates from all backgrounds who are inspired to contribute to our mission of helping build the spiritual foundation for a loving world. Your unique voice is valued, and we are excited to hear from you!

The Hospitality Coordinator plays a central role in creating a welcoming, seamless, and sacred-centered experience for all visitors to the Seasons Retreat Center. Part of the Fetzer Institute, Seasons provides a sacred space for the Institute's work. Here, guests immerse themselves in opportunities for deep reflection, engaging conversations, and collaborations in support of our mission.

This position ensures that every logistical and operational detail — from lodging and meals to transportation and meeting setup — reflects Fetzer's commitment to care, attentiveness, and spiritual presence.

The ideal candidate embodies the spirit of hospitality as sacred service — someone who finds joy in caring for details, anticipating needs, and creating environments where people feel seen, supported, and inspired. They balance practical coordination with soulful attentiveness, holding both efficiency and empathy as equal priorities.

The Hospitality Coordinator will work 40 hours weekly, typically Monday through Friday, with occasional evenings and weekends as needed. This position pays $28.40 per hour and is eligible for benefits including medical, dental, vision, prescription, 401 (k), paid time off, and an extensive wellness package.

Sacred Hospitality

· Work with internal teams to coordinate guest services for all retreats, meetings, and convenings, including room assignments, dietary needs, and arrival/departure logistics.

· Serve as an on-site point of contact to ensure seamless retreat programming and guest care flow.

· Embody and extend sacred hospitality by being attentive to guests' emotional, spiritual, and physical wellbeing.

· Assist in maintaining clear communication with retreat participants before, during, and after events, including scheduling ground transportation.

· Work with facilitators and Culinary and Facilities Management teams to create a welcoming, nurturing environment for all convenings.

· Check in Seasons Retreat Center guests, orienting them to the facilities and accommodations. Respond to guest requests.

· Monitor departure shuttles, ensuring all guests are present and ready to depart on time.

Hospitality Administration

· Collect and accurately enter all relevant event information into Dynamics 365, including guest travel, dietary needs, and physical limitations, meal and setup information, agendas, and other logistics.

· Ensure reports summarizing lodging assignments, travel, and guest needs are accurate, shared, and updated with relevant teams.

· Closely collaborate with hosting staff, review objectives and outcomes, develop procedures, and meet program goals.

· Serve as 24-hour on-call contact for one week on a three-week rotation for retreat center guests. Answer phone calls from Program staff, security guard, and guests to address emergent issues after hours.

· Prepare cost-out reports that accurately reflect the on-site expenses for each event and work with Program staff to obtain approvals.

Operations Administration

Hospitality is nested within the Institute's Operations Department, which also includes Culinary and Facilities Management teams. This position is part of the overall Operations Department working collaboratively with its teams

· Provide administrative support and organization for the larger Operations Department. Receive facilities requests and reports of issues and dispatch them to the appropriate person(s).

· Answer the main switchboard and route calls as needed. Admit visitors and vendors through the main and loading dock entrances, while being mindful of safety and security.

· Be proactive in assessing facilities for maintenance and other issues and report them using the appropriate channels.

· Foster a cooperative departmental atmosphere by providing backup and support to Operations' teams' members and other Institute staff.

· Complete other duties as assigned.

Professional & Spiritual Development

· Attend staff development events and monthly staff meetings to foster an understanding of and commitment to the Institute's values, mission, and goals.

· Engage in personal and professional development to ensure continuous learning, growth, and development.

· Demonstrate open, direct communication and active listening, and develop positive work relationships to foster an atmosphere of collaboration and teamwork.

Learning, Inner Work and Community

Fetzer aims to "be" the change we want to see in the world. Therefore, every community member is expected to have a commitment to nurture their inner life, continual learning, and be active in the community.

· Attend the Tuesday morning staff gathering from 9:00 a.m. to 12:00 p.m. EDT each week.

· Optional 2:00 p.m. to 2:20 p.m. EDT quiet time, every day.

· Independently directed professional and spiritual development built into your work plan.

Professional Experience and Qualifications: This position requires three to five years of general office experience, along with:

· Experience in hospitality, event coordination, and/or retreat center operations.

· Deep understanding or appreciation of sacred hospitality, spiritual care, or contemplative practices.

· Exceptional interpersonal and communication skills.

· Strong organizational abilities with attention to detail and flexibility in dynamic environments.

· A heart for service and a calm, grounded presence in planning and high-activity settings.

· A team-oriented work style that reflects inclusiveness, collaboration, and flexibility.

· Proficiency in all Microsoft Office applications.

· An interest in, and openness to, the Institute's mission.

The incumbent will demonstrate the ability to work effectively in an organization that places a high value on relationships and works in a highly collaborative manner, with an orientation to listening and learning.

Working Conditions: This position requires the incumbent to sit for prolonged periods of time in a temperature-controlled environment on the ground floor of the building, with the need to occasionally lift up to 50 pounds as well as move luggage carts up to 300 pounds. The ability to operate general office equipment such as a computer, smartphone, telephone, copy and fax machines, and a postage scale/meter is required. May occasionally drive Institute vehicles.

Kalahari Resorts & Conventions delivers a beyond-expectations waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.

We are inviting you to apply for our open Hospitality Introduction Internship. This program is an introduction to Kalahari's unique brand and culture. You will learn and work in a fast-paced environment, while making a daily difference in one of our departments. Most of your time will be spent engaging with guests and performing the job functions of a line-level hospitality associate.

There are a select number of spots available in this program at each of our four resorts: Wisconsin Dells, Wisconsin; Sandusky, Ohio; Pocono Manor, Pennsylvania; and Round Rock, Texas. By applying here, you may be considered at any of the resorts, according to your preference.

This is a working internship, open to students ranging from juniors and seniors in high school to incoming freshmen, sophomores and juniors in college. Geared toward those ready to dip their toes into the hospitality pool, this is an excellent introduction to the industry.

Salary: $16.25/hour

Below are the different departments that offer the Hospitality Introduction program:

ROOMS - FRONT OF HOUSE and BACK OF HOUSE

Successful hospitality leaders know that an understanding of the rooms division is needed. There are two Hospitality Introduction opportunities within our Rooms internship:

• As our first point of contact, the front office team sets the tone for a guest's stay. Applicants should have at least a year of previous customer service skills. Positions can include the Front Desk, Concierge, PBX (Operator), Valet, Shuttle, or Bell Staff.
• Kalahari guests are accustomed to experiencing a high level of guest service and cleanliness during their stay. Participants will be able to ensure that guests receive that level of service upon arrival and throughout their stay. Interns may experience different opportunities in Housekeeping, Common Area, or Laundry.

KALAHARI EXPERIENCE CENTER (Wisconsin Only)

The Wisconsin Dells resort houses a state-of-the-art call center for all inbound telephone communication, including the booking of many of our reservations. Working as a guide, the goal is to enhance the guest experience starting with the first call.

WATERPARK

This role is generally reserved for majors such as Park & Recreation or Sports & Event Management but is open to anyone. Associates in this department must complete a Red Cross lifeguard certification program. A Waterpark Intern could be involved as a Lifeguard, Waterpark Maintenance or Park Keeper.

FOOD & BEVERAGE

All Kalahari properties have multiple food & beverage concepts, including a coffee and scratch-pastry shop, sit-down restaurants, beverage operations, and a full-service convention center. As a Food & Beverage Intern, you will gain the unforgettable experience of being part of our front-of-the-house teams in one of these areas.

RETAIL

Retail interns will help create an unforgettable guest experience in our variety of retail outlets, including souvenir items, clothing, beachwear, and more!

Company Mission

We promise to deliver products and services beyond expectations.

Recruiting Vision

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.

A Sampling of Our Benefits

Our team enjoys a comprehensive and attractive benefits plan:

• Promotion from within
• Mental, Financial, Physical, Work/Life and Career wellness initiatives
• Educational opportunities
• Full and varied benefit package available for full-time associates
• 401(k) with company match
• Appreciation days, parties, and retention programs
• Paid time off and holiday pay
• Discounts and resort perks

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America's Best Midsize Employers, Condé Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner and TripAdvisor's Travelers' Choice Awards.

Current locations include Wisconsin Dells, Wisconsin (2000), Sandusky, Ohio (2005), Pocono Manor, Pennsylvania (2015), Round Rock, Texas (2020), and Spotsylvania County, Virginia (2026).

Kalahari Resorts & Conventions is an equal opportunity employer.