Hope Network Locations Jobs in Usa

AGE Solutions is seeking a Telecommunications Network Engineer to provide network engineering, administration, troubleshooting, and refresh support for DoD local area networks.

Responsibilities Include:

• 
  
• Analyzes and develops telecommunications networks supporting a wide range of capabilities, including voice, data, video, and/or wireless services.
  
• Develops designs and plans for installation and maintenance of telecommunications systems from project inception to conclusion.
  
• Analyzes the problem and the characteristics of the information to be transported.
  
• Defines the problem and develops system requirements and network specifications.
  
• Closely coordinates with other information system professionals to ensure proper implementation of network services.
  
• In conjunction with functional users, develops alternative solutions and backup plans.
  

Required Skills, Qualifications, and Experience:

• 
  
• Experience:
  
  • 
    
  • 2+ years of progressive information technology experience.
    
  • Experience in telecommunications network design and management.
    
  • Must demonstrate the ability to work independently, or under only general direction, on requirements that are moderately complex to analyze, plan, program, and implement.
    
  • Experience in analysis and design of voice networks, LAN data networks, wireless networks, and/or network management systems to support voice and data services.
    
  
  
  
• Certifications:
  
  • 
    
  • DoD IAT II Certification or higher (Ex: Security+ CE)
    
  • CCNA or equivalent certification
    
  
  
  
• Clearance:
  
  • 
    
  • DoD Secret clearance with a completed and adjudicated IT-I qualifying investigation.
    
  
  
  
• Location:
  
  • 
    
  • This is a remote role within the United States, requiring up to 50% travel both CONUS AND OCONUS. Candidates must have a valid US Passport, or the ability to obtain one quickly.
    
  
  
  

Work Environment and Physical Demand:

• 
  
• Must be able to lift 30-40 pounds overhead.
  
• Must be able to work in office, warehouse, and telecommunications closet environments.
  
• Must be able to work for extended periods of time at a computer.
  

Compensation: $50,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

We are seeking a Staff Network Engineer (Team Lead) to serve as the senior technical anchor and day-to-day leader for our Network Engineering function. This role blends deep technical expertise with operational leadership-driving architecture, reliability, compliance, and performance across a modern hybrid cloud environment spanning AWS, Azure, and enterprise on-prem infrastructure.

The ideal candidate is a highly skilled network engineer who thrives in complex environments, enjoys owning critical network services, and can provide technical leadership, prioritization, and mentorship to a small but capable team. This role is hands-on, fast-paced, and directly tied to our cloud migration, acquisition integrations, and overall platform modernization.

What You'll Do

Technical Leadership & Architecture

• Serve as the lead engineer responsible for designing, building, and maintaining secure, scalable enterprise network infrastructure across hybrid cloud and data center environments.
• Architect and support complex routing, switching, firewalling, VPN, and load-balancing solutions using Cisco, FortiGate, F5, Cloudflare, and Azure/AWS native controls.
• Lead the networking components of cloud migrations, landing zones, hybrid connectivity, and acquisition integrations.
• Establish engineering standards for network architecture, automation, segmentation, and operational excellence.

Operational Ownership & Reliability

• Lead troubleshooting and root cause analysis for high-severity incidents, ensuring durable fixes and proactive risk reduction.
• Develop and maintain monitoring, observability, and alerting using LogicMonitor and cloud-native tools.
• Build and maintain SOPs, runbooks, configuration standards, and knowledge-base materials to support operational consistency.

Security, Compliance & Audit Support

• Maintain secure configurations aligned with Zero Trust principles, segmentation strategies, and firewall best practices.
• Participate in SOC2, HIPAA, HITRUST, and HITECH audits by preparing and submitting required network-related artifacts.
• Ensure strict adherence to change management-including reviewing, approving, and validating production changes.

Team Leadership & Collaboration

• Provide day-to-day technical direction, workload prioritization, and mentorship to Network Engineers and cross-functional partners.
• Collaborate with Cloud, Security, Infrastructure, and Architecture teams to deliver scalable, highly available solutions.
• Evaluate new technologies, drive continuous improvement, and influence long-term network strategy.

Required Qualifications (Must-Haves)

Candidates must demonstrate strong hands-on expertise in the following areas:

Core Networking & Infrastructure

• BGP and advanced routing protocols, and Cisco Switches
• Cisco Firewalls and FortiGate Firewalls
• VPN technologies (IPSec, policy-based and route-based)
• F5 Load Balancers (LTM/ASM)
• Cloudflare (WAF, CDN, network services)

Cloud Networking

• Azure: ExpressRoute, VNETs, routing, firewalls, hybrid connectivity
• AWS: VPC networking, Transit Gateway, routing, hybrid connectivity

Automation & Tooling

• Scripting (Python, PowerShell, Groovy)
• Configuration automation (Terraform/IaC experience is strongly preferred)

Governance & Compliance

• Experience supporting SOC2, HIPAA, HITRUST, HITECH
• Ability to prepare and submit artifacts during audits
• Experience participating in structured change management processes

Nice to Have

(Not required, but beneficial)

• FortiWeb (WAF)
• Scrum Master, ITIL, or project management background
• Jira / Confluence
• Terraform / IaC tooling
• Experience in M&A network integration
• Cloud networking certifications (Azure/AWS)
• Cisco, Fortinet, or similar industry certifications

Who You Are

You are a senior-level engineer who:

• Owns outcomes, not just tickets
• Excels in complex hybrid environments
• Balances hands-on engineering with day-to-day team leadership
• Is comfortable making architectural decisions with business impact
• Communicates clearly across engineering and non-technical teams

Operates with discipline, accountability, and integrity

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $110,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Position - Network Architect

Location: Denver, CO (Hybrid)

Long Term Contract

Unable to provide sponsorship for this role.

Job Description:

As a Network Architect, you will be responsible for the strategic design, planning, and security of our organization's network infrastructure. You will oversee the integration of advanced technologies to support the demands of both our on-premise data centers and cloud services, ensuring a resilient, scalable, and highly secure network.

Responsibilities

• Lead the design and development of network architectures, roadmaps, and technical specifications for enterprise-level networks, encompassing on-premise data centers and hybrid cloud environments.
• Serve as the subject matter expert for all network-related technologies, providing technical leadership and guidance to engineering and operations teams.
• Evaluate, recommend, and integrate new technologies such as Software-Defined Networking (SDN) and Software-Defined Wide Area Networking (SD-WAN) to improve network agility and efficiency.
• Design and implement robust network security solutions, including the configuration of firewalls, intrusion detection/prevention systems (IDS/IPS), and other security fabric components.
• Manage network segmentation and isolation strategies to protect sensitive data and critical systems, ensuring compliance with security standards.
• Design and manage network load-balancing solutions to ensure high availability, optimal performance, and efficient traffic distribution across the network.
• Oversee the implementation of routing and switching protocols (e.g., OSPF, BGP) to ensure network stability, performance, and scalability across multi-site and global environments.
• Ensure the design of secure interconnectivity between on-premise infrastructure, cloud services (e.g., AWS, Azure), and remote access points.
• Develop comprehensive network documentation, including diagrams, topologies, and implementation plans, and provide ongoing support and troubleshooting for complex network issues.
• Collaborate with cross-functional teams, including cybersecurity, cloud engineering, and application development, to align network architecture with business goals and security requirements.
• Stay current on emerging networking and security trends, technologies, and best practices to drive continuous improvement and innovation.

Required skills and qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 10+ years of progressive experience in network engineering, with at least 5 years in a network architect role designing enterprise-level networks.
• Expert-level knowledge and hands-on experience with routing and switching protocols and configuration (e.g., Cisco, Juniper).
• Extensive experience with network security technologies, including firewalls (e.g., Palo Alto, Check Point), IDS/IPS, and VPNs.
• Proven experience in architecting and implementing secure solutions for on-premise and cloud (IaaS/PaaS) environments.
• Strong knowledge of Software-Defined Networking (SDN) principles and practical experience with SDN technologies.
• Expertise in designing and managing load-balancing systems for high-traffic applications.
• Experience with network modeling, capacity planning, and performance analysis.
• Excellent analytical, problem-solving, and communication skills.
• Relevant industry certifications (e.g., CCNP, CCIE, AWS Certified Advanced Networking, Azure Network Engineer Associate) are highly desirable.

Job Title: Network Operations Manager - NMS

Job Type: Full time - Permanent

Location: Richardson, TX – Onsite

Job Summary

• Lead the implementation and evolution of the client’s proprietary managed service systems that use network intelligence to maintain, optimize, and enhance customer networks.
• This technical leadership role balances hands-on implementation with team coordination, process improvement, and product development to enable scalable and efficient operations.
• Implement and support the network management systems that power the client’s managed services, including Ciena Navigator, Nokia WS-NOC, and NFM-P, along with related proprietary software platforms.
• Deliver proactive lifecycle management through Managed Software Services (MSS), including remote upgrades, security patching, and platform maintenance across customer optical NMS environments.
• Collaborate closely with the client’s software development and network engineering teams to identify and implement capabilities that leverage network intelligence data to proactively detect, communicate, and automatically resolve issues—transforming raw telemetry into actionable insights that prevent customer-impacting events network

ROLES & RESPONSIBILITIES

Network Intelligence and Service Delivery Optimization

• Collaborate with software development and network engineering teams to identify and implement features that transform network telemetry into proactive issue detection, communication, and automated resolution
• Drive automation and tooling improvements to increase efficiency and reduce manual effort
• Expand the internal knowledge base to accelerate implementation and troubleshooting
• Develop reporting on service delivery metrics, upgrade pipelines, and resource utilization

Service Delivery & Technical Leadership

• Lead delivery of Managed Software Services (MSS) – NMS upgrades, security patches, and maintenance – through direct execution or team delegation
• Provide technical escalation and approve upgrade strategies, rollback procedures, and risk mitigation plans
• Coordinate with customers' engineering and PM teams to manage scope changes, resolve delivery issues, and maintain high satisfaction
• Stay current on vendor software releases, security vulnerabilities, and industry best practices
• Manage vendor relationships for support, licensing, and technical escalations

Business & Operational Management

• Serve as primary point of contact for MSS and support quarterly business reviews
• Support sales and account management to refine and close new MSS opportunities
• Track operational budgets and drive profitability for MSS engagements
• Define and track KPIs: upgrade success rate, on-time delivery, customer satisfaction, and team utilization

Team Development & Culture

• Lead and mentor high-performing team with clear roles, responsibilities, and career progression
• Conduct performance reviews and provide coaching on technical capabilities and customer service excellence
• Foster a culture of proactive service delivery, continuous improvement, and technical innovation

QUALIFICATIONS

Required Experience

• 5+ years of experience in network operations, managed services, or telecom service delivery with strong technical foundation in enterprise IT infrastructure

1. Linux/Windows environments, database management, virtualization platforms

1. Lifecycle management: system updates, security patches, and firmware upgrades
2. Administering storage arrays and ensuring RAID/disk redundancy is in place
3. Managing software license files tied to NMS platforms
4. Maintaining replication and backup jobs

• 2+ years in leadership roles managing technical, service delivery teams
• Working knowledge of optical networking technologies (DWDM, OTN) in relation to Network Management Systems (Ciena Navigator/MCP, Nokia WaveSuite, or similar platforms)
• Proven track record delivering Managed Services with SLA commitments and customer satisfaction goals
• Experience with remote service delivery models, maintenance window planning, and change management
• Familiarity with ITIL service management framework and best practices
• Vendor management and escalation experience with telecom equipment manufacturers and software providers

Preferred Qualifications

• ITIL Foundation, PMP, or relevant vendor and technical certifications (Ciena, Nokia, VMware, Hyper-V)
• Experience in both service provider and enterprise networking environments
• Knowledge of network automation using Python, Ansible, or similar tools
• Experience with agile project delivery methodologies
• Leadership & Soft Skills
• Strong written and verbal communication skills
• Proven ability to develop and mentor technical talent
• Strong problem-solving skills and ability to make sound decisions under pressure
• Experience working with remote team members and customers
• Ability to balance strategic planning with hands-on technical problem solving
• Customer-focused mindset with commitment to service excellence

Education

Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or related field; or equivalent experience

CarMax, the way your career should be!

Principal Engineer – Network, Cloud & Identity (ISE / NAC)

About This Role

CarMax is modernizing and scaling its technology platforms to support secure, reliable, and resilient digital experiences. As a Principal Engineer within the Solutions Delivery and Engineering organization, you will provide senior technical leadership across enterprise networking, cloud networking, and automation, with a specific focus on Identity Services Engine (ISE) and Network Access Control (NAC).

This role combines hands-on technical expertise with architectural guidance and cross-team influence. You will partner with engineering teams, operational support teams, architects, and leadership to implement, support, and evolve secure network platforms that support both cloud and on-premise environments.

Key Responsibilities

• Provide senior technical leadership for enterprise network and cloud networking platforms, ensuring reliability, scalability, and security.
• Partner with technology leadership to support large, cross‑organizational initiatives and address complex technical challenges.
• Collaborate with engineering, architecture, and product teams to design and deliver network and identity solutions aligned with business needs.
• Influence technical standards, patterns, and best practices across teams, with an emphasis on security, automation, and operational efficiency.
• Lead design and implementation efforts for network access control (NAC) and identity-based network security solutions.
• Mentor and guide engineers through technical reviews, design discussions, and problem resolution.
• Participate in on-call rotation to support scheduled change windows and incident response for enterprise networks.
• Display high level leadership skills, being able to drive the overall vision of the organization.
• Stay current with industry trends in networking, cloud connectivity, automation, and identity services, and apply relevant advancements where appropriate.

Role Summary

The Principal Engineer is a senior individual contributor role focused on technical depth, architectural consistency, and engineering excellence. This position requires strong problem-solving skills, the ability to work across organizational boundaries, and experience influencing technical direction without direct authority. You will be expected to balance strategic thinking with hands-on involvement, particularly in complex or high-impact initiatives related to network security and identity.

Required Qualifications

• Bachelor’s Degree in Computer Science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is preferred.
• 7+ years of work experience required in Network, Cloud Network, Network Security, and other areas directly relevant to Network/Cloud/Automation responsibilities and tasks; multiple certifications preferred.
• Demonstrated experience working in large, complex enterprise environments.

Technical Experience

Network, Cloud, and Automation

• 7+ years of experience with enterprise routing, switching, firewalls, and wireless networks, with HPE Aruba and Fortinet experience preferred.
• 5+ years of experience designing, building, and operating network infrastructure in cloud platforms, with Azure preferred.
• Strong understanding of hybrid networking models connecting on‑premise environments with public cloud platforms.
• Experience with network automation and scripting using languages such as Python, Ansible or PowerShell.
• Proven ability to design and support highly available and resilient network architectures.
• Experience driving technical improvements or standards across multiple teams.

Identity, NAC, and Cisco ISE

• Hands-on experience designing, implementing, and supporting Cisco Identity Services Engine (ISE) in enterprise environments.
• Strong knowledge of Network Access Control (NAC) concepts and implementations for wired, wireless, and device administration use cases.
• Experience configuring authentication and authorization policies within Cisco ISE.
• Experience implementing and supporting TACACS+ for device administration and role-based access control.
• Ability to act as a technical subject matter expert for ISE and NAC, providing guidance to engineering teams and stakeholders.

Professional Skills

• Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues.
• Clear and effective communication skills, both written and verbal.
• Ability to work independently while also collaborating across teams and disciplines.
• Attention to detail and a focus on operational stability and security.
• Interest in continuous improvement through automation and process optimization.

Work Location and Arrangement - This role can be based out of the following locations:

• Midtown: This role will be based out of the CarMax Midtown Office (Richmond, VA) and associates will work onsite 5 days per week
• Plano: This role will be based out of the Dallas Tech Hub (Plano, TX) and associates will work onsite 2 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Network Security Engineer

Contract through 1/31/27 w/ option to extend

Austin, TX

We’re seeking a Network Security Engineer to join a cybersecurity engineering and operations team focused on protecting and supporting large‑scale enterprise environments. In this role, you’ll design, deploy, and manage critical network‑security infrastructure while partnering closely with internal teams to ensure secure and reliable operations.

What You’ll Achieve

As a Network Security Engineer, you’ll be responsible for building and maintaining network‑security technologies and providing advanced support for security infrastructure across the organization.

You Will:

• Participate in and report on cybersecurity projects and customer engagements.
• Design, deploy, maintain, and manage network‑security infrastructure.
• Provide Level 2 and Level 3 support for security devices, including firewalls and related technologies.
• Execute tasks and changes related to security network infrastructure.
• Participate in an on‑call rotation (approximately one weekend every six weeks).

Essential Requirements

• Bachelor’s degree in a related field, or equivalent experience.
• 5+ years of experience in network security.
• Strong communication and interpersonal skills.
• Solid understanding of networking fundamentals (TCP/IP, DNS, SSL).
• Minimum 3 years of hands‑on experience with Palo Alto Networks technologies.
• Experience with security processes and documentation.

Desirable Requirements

• Familiarity with network fundamentals and firewall technologies.
• Relevant certifications such as CCNA, CCNP, CCIE, PCCSA, PCNSA, PCNSE, CISSP, etc.

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite, Price Rite Marketplace, The Fresh Grocer, Dearborn Market, Gourmet Garage, Fairway Market, and Di Bruno Bros.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.

Summary

The network telecommunications project manager position is responsible for reviewing, presenting and implementation of the design, installation (build, config, test, and deploying), and ensuring the maintenance and support of the company’s network telecommunications systems, including telephone, data, and video systems. They manage and supervise network telecommunication teams and work towards improving system performance, maintaining and reducing costs.

Essential Functions

• Oversee the design, installation, and maintenance of network telecommunications equipment and systems
• Assess and recommend network telecommunications equipment to meet organization’s needs
• Manage and supervise the network telecommunications team, providing training and development opportunities as needed
• Monitor and test system performance and provide regular reports on telecommunications operations
• Develop and implement policies and procedures for the telecommunications department
• Coordinate with other department managers to identify and resolve telecommunications problems
• Ensure compliance with laws, regulations, and organizational policies related to telecommunications

Additional Functions

• Manage and negotiate contracts with network and telecommunications service providers
• Plan and manage the department budget and control expenditure
• Stay updated with advancements in the field of telecommunications and implement new technologies to enhance service

Qualifications

• Proven experience working in networking and telecommunications
• Thorough understanding of networking and telecommunications systems infrastructure
• Excellent knowledge of VoIP, SIP, carrier telecom technology options: DIA, broadband communication, private ethernet and network protocols; EIGRP, BGP, OSP
• Infrastructure platforms Cisco SD-WAN, VManage, Aruba Central, Aruba ClearPass, Cisco UC, Call Manger, Webex and Webex Room Kits, Cisco Smart Boards
• Ability to manage small internal team and managed service partners, and work collaboratively with other technical teams and business departments
• Experience in strategic planning and budgeting
• Strong problem-solving skills and ability to think analytically
• Proficiency in project management and good organizational skills
• BSc degree in Computer Science, Engineering, or related field

Working Conditions & Physical Demands

• Availability to work a varied, flexible schedule to meet business demands
• Ability to operate a computer screen for long periods of the business day
• Ability to work a hybrid schedule as established by the division (4 days on-site, 1 day remote)
• Ability to travel planned to our other locations, member stores,
• Ability to lift and install network components in assisting network technicians.

1. Network & Telecom Infrastructure Expertise

A telecom manager must understand the design, deployment, and support of:

• VoIP / SIP systems
• LAN (Layer 2 & 3)
• Routers (IOS, SD-WAN, DMVPN)
• Firewall Concepts
• Carrier circuits (PRI, SIP trunks, DIA, MPLS, DIA, Broadband, Private Ethernet, SD‑WAN, Cellular)
• Structured cabling (Cat5e/6/6A, fiber Single Mode& Multi Mode)
• Wireless systems (Wi‑Fi 2.4Ghz, 5.0Ghz, Wi-Fi 6)

This ensures reliability, minimizes downtime, and allows intelligent vendor discussions.

2. Vendor & Contract Management

Telecom involves multiple external providers — carriers, installers, maintenance teams.

Key abilities include:

• Negotiating pricing for circuits, SIP trunks, and services
• Managing SLAs and service credits
• Evaluating RFPs and proposals
• Overseeing installation and cutovers
• Ensuring compliance (E911, local codes, carrier rules)

Strong telecom managers reduce costs and increase service quality.

3. Troubleshooting & Incident Management

Telecom touches voice, data, networks, cabling, and users — so when something breaks, everyone feels it.

Critical troubleshooting capabilities include:

• Root‑cause analysis
• Reading call logs, MOS scores, trace routes, packet captures
• Understanding QoS, jitter, latency, packet loss
• Coordinating among network, voice, and carrier teams

A good telecom manager can quickly identify whether the issue is LAN/WAN, ISP, voice and video system, cabling, or endpoint.

4. Project Management & Deployment Leadership

Telecom projects (cutovers, site builds, remodels, upgrades) require:

• Scheduling and coordination
• Budgeting
• Risk assessment
• Stakeholder communication
• Documentation & as‑built creation
• Managing subcontractors during large rollouts

Project managers who excel here complete projects on budget and with minimal disruption.

5. Strategic Planning & Technology Modernization

A great telecom leader doesn’t just maintain current systems — they plan for what's next.

Includes:

• Evaluating cloud voice platforms (Teams, Webex, etc..,)
• Planning circuit and bandwidth upgrades
• Lifecycle planning for routers, switches, phones, video rooms, UPS, cabling
• Security considerations (voice & data security, carrier fraud, SIP security)
• Aligning network communication with broader IT strategy

Company Perks

• Vibrant Food Centric Culture
• Comprehensive medical, dental and vision package
• Competitive Salary and Paid Time Off
• Fitness Reimbursement and Well-Being Program
• Corporate Training and Development University
• Collaborative team environment
• Paid Parental Leave
• 401K
• Matching Gifts and Community Volunteer Involvement

** Please note that this is an on-site position without remote capability. This position requires travel between multiple sites. **

About IT at Cambridge Health Alliance (CHA)

The Information Technology Department at Cambridge Health Alliance empowers high-quality, equitable, and patient-centered care through innovative and secure health IT solutions. Grounded in CHA’s mission and strategic plan, IT supports clinical, operational, and academic excellence by providing reliable infrastructure, safeguarding health information, and enabling data-driven decision-making. With a future-focused approach, the team works to enhance access, advance health equity, and drive innovation across the system.

Position Overview

Reporting to the Director, Network & Telecommunications, the Senior Network Engineer serves as the principal technical authority for the Cambridge Health Alliance enterprise voice and data network. This role entails the coordination of all network implementations, modifications, and maintenance, ensuring stringent alignment with the overall enterprise design. The incumbent will function as a senior engineer to LAN, WAN, and Cableplant engineers and technicians, thereby fostering high-quality, patient-centered care through the deployment of secure and innovative health IT solutions.

Key Responsibilities

• Conduct research and furnish recommendations for strategically appropriate support tools and systems, including network management platforms, traffic analysis solutions, and retrospective/prospective projection modeling.
• Lead the configuration, installation, implementation, and advanced troubleshooting of micro-segmentation, routers, switches, wireless controllers and infrastructure, and other critical communication devices.
• Systematically monitor response times, bandwidth utilization, and resource availability to propose and implement performance enhancements. Utilize specialized surveying tools to optimize coverage and capacity within high-density environments.
• Design and administer the IP address scheme and associated IP address assignment mechanisms.
• Design, deploy, and maintain robust enterprise wireless networks, including the execution of site surveys and comprehensive RF planning.
• Configure and troubleshoot wireless access points (APs) and wireless LAN controllers (WLCs).
• Ensure the integrity and security of the wireless network through the implementation of WPA2/3 protocols, and RADIUS integration. Proven hands-on experience implementing Network Access Control (NAC) solutions.
• Resolve complex and atypical network problems, employing advanced packet capture and protocol analysis tools such as Wireshark.
• Monitor and coordinate the maintenance of network hardware and software to ensure maximum operational efficiency and uptime.
• Maintain up-to-date, meticulously detailed network topological diagrams and documentation for the entire CHA network and all business partner connections.

Technical Requirements & Qualifications

Education, and Experience

• Bachelor’s Degree in Computer Science, Engineering, or a closely related field is required; equivalent significant professional experience (e.g., a minimum of 6 years total experience) may be substituted.
• A minimum of 7-10 years of progressive experience in network engineering within an enterprise environment is mandatory, with at least 5 years served in a Senior Network Engineering role.
• Experience within a large, distributed, and complex healthcare organization is highly desirable.

Technical Knowledge

• Demonstrated hands-on experience with Juniper, Aruba.
• Advanced and comprehensive knowledge of OSPF, EIGRP, BGP, RIP, RIPv2, TCP/IP, UDP, ICMP, EVPN-VXLAN and 802.1x standards.
• Deep understanding and practical application of VLANs, data/voice trunking, Spanning Tree Protocol (STP), Link Aggregation Group (LAG), and layer 2/3 fault tolerance design.
• Proficiency in the configuration and management of Access Control Lists (ACLs), Firewalls, Virtual Private Networks (VPNs), and Network Access Control (NAC) solutions and wireless security.

Certifications (Desired)

• Juniper Networks Certified Professional - Service Provider (JNCIP-SP) or Juniper Networks Certified Professional - Enterprise (JNCIP-ENT)
• Aruba Certified Mobility Professional (ACMP)
• CompTIA Network+ or Security+
• Certified Wireless Network Professional (CWNP) certifications (CWNA, CWAP, CWDP)

Working Conditions and Physical Demands

• Mandatory rotating 24/7 on-call support is required, necessitating a 30-minute remote response time or a 1-hour on-site response time.
• Must possess reliable personal transportation to facilitate travel between multiple sites.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

Location: CHA Somerville Campus

Work Days: Monday - Friday, 8:30am - 5:00pm, On-call Rotation

Department: IT CHA Network

Job Type: Full time

Work Shift: Day

Hours/Week: 40

Union Name: Non-Union