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Job Opportunity: VP – P&C Insurance Technology Delivery (U.S. Operations)
We are seeking a dynamic and accomplished VP – P&C Insurance Technology Delivery to lead large-scale technology delivery, client engagement, and capability expansion across our U.S. operations. This executive role demands a visionary leader with deep P&C expertise, strong delivery governance, and the ability to drive innovation, business growth, and exceptional client value.
Technical Excellence & Governance
Lead and guide platform implementations across Guidewire, Duck Creek, and other P&C products.
- Define and implement strong SDLC, release, and configuration management processes.
- Govern audits, certifications, compliance assessments, and risk controls.
- Evaluate emerging tools and technologies shaping the P&C insurance landscape.
- Support teams in defining robust technology architectures and participate in client ARBs.
Client Engagement & Business Growth
- Serve as the primary onshore executive partner for senior client stakeholders.
- Collaborate with sales and account leadership to drive revenue growth and profitability.
- Lead RFI/RFP responses, solution demos, POCs, and client governance forums.
- Own operational KPIs spanning client satisfaction, financial outcomes, and team performance.
- Create POVs and proactive strategic recommendations for quarterly/monthly client governance.
Onshore–Offshore Delivery Management
- Oversee seamless delivery across global/offshore teams with mature governance models.
- Manage staffing, talent fulfillment, and visa readiness for large programs.
- Drive Agile methodology adoption and engineering best practices.
- Lead Managed Services engagements across Applications and Infrastructure domains.
Additional Executive Responsibilities
Strategic Leadership & Portfolio Management
- Direct strategic product and platform builds aligned with client and organizational priorities.
- Lead diverse delivery portfolios across high-value strategic accounts.
- Develop and execute scalable, future-ready technology strategies.
- Track performance metrics, budgets, staffing plans, and resource optimization.
- Govern large-scale greenfield, modernization, and legacy transformation initiatives.
Capability Development & Leadership
- Establish and scale onshore technology consulting and delivery capability.
- Hire, mentor, and lead senior leaders and cross-functional teams.
- Define organizational structures, drive career growth, and manage performance.
- Build and nurture Communities of Practice (CoPs) across engineering, analysis, and quality.
- Promote continuous learning, innovation, and knowledge sharing.
Stakeholder Management & Collaboration
- Advise senior leadership on technology strategy and delivery excellence.
- Work closely with ADM/AMS teams to identify product gaps and market opportunities.
- Contribute to building strategic offerings and go-to-market initiatives.
- Foster innovation and operational efficiency through close partnership with internal and external stakeholders.
Must-Have Qualifications
- B.Tech./B.E. or M.Tech./M.E. from a recognized institution.
- 25+ years of IT services experience across applications and infrastructure delivery.
- 15+ years working with P&C insurance clients (Specialty or Large Commercial preferred).
- Proven leadership of large, complex client delivery engagements.
- Strong expertise in AWS or Azure cloud environments.
- Deep knowledge of Agile delivery and global delivery frameworks.
- Excellent communication, executive presence, and stakeholder management skills.
Required Qualifications
- Experience with Guidewire, Duck Creek, and other core P&C platforms.
- Leadership of small to very large delivery teams in hybrid/onshore–offshore models.
- Exposure to digital transformation, data analytics, and emerging insurance technologies.
Technology Contract & Vendor Operations Analyst
Position Summary
The Technology Contract & Vendor Operations Analyst supports the CIO organization by coordinating the operational processes associated with technology vendor management, contract lifecycle tracking, and purchasing workflows. This role ensures that technology contracts, renewals, and vendor documentation are organized, visible, and managed efficiently across IT, Finance, Procurement, and Legal teams.
The position combines strong administrative execution with operational coordination and reporting, helping maintain clear visibility into vendor commitments, renewal timelines, and purchasing activities. The analyst plays a key role in maintaining accurate records, facilitating contract approvals, and supporting technology leadership with reliable operational documentation.
Key Responsibilities
Contract Lifecycle Coordination
- Coordinate the lifecycle of SaaS and technology vendor contracts, including routing for review, approvals, renewals, and documentation.
- Maintain centralized contract trackers capturing key terms, ownership, expiration dates, renewal timelines, and vendor contacts.
- Monitor upcoming contract renewals and proactively notify stakeholders to ensure timely review and decision-making.
Vendor Operations & Documentation
- Maintain organized, audit-ready documentation for technology vendors, contracts, and supporting agreements.
- Ensure accurate recordkeeping across shared services repositories and internal tracking systems.
- Assist with vendor onboarding and maintain vendor documentation standards.
Purchasing & Financial Coordination
- Support purchasing workflows including purchase order coordination, invoice tracking, and vendor billing alignment.
- Assist in reconciling vendor invoices with approved contracts and purchase orders.
- Partner with Finance to ensure purchasing documentation aligns with budgeting and financial tracking processes.
Cross-Functional Coordination
- Serve as a liaison between IT leadership, Procurement, Finance, and Legal to facilitate efficient contract and purchasing processes.
- Coordinate approvals, track status updates, and ensure required documentation is complete before execution.
- Escalate risks such as approaching renewals, delays in approval processes, or potential compliance issues.
Operational Tracking & Reporting
- Maintain dashboards and tracking tools that provide visibility into contract status, vendor commitments, and renewal timelines.
- Support the preparation of operational reports for IT leadership regarding vendor activities and contract obligations.
Qualifications
Required
- 3–5 years of experience in business operations, contract coordination, procurement support, or administrative operations.
- Strong organizational skills with exceptional attention to detail.
- Experience managing documentation, trackers, or workflow processes.
- Proficiency with Excel and document tracking tools.
- Ability to coordinate across multiple teams and stakeholders.
- Professional discretion when handling confidential or sensitive documentation.
Preferred
- Experience supporting technology organizations or IT operations.
- Familiarity with SaaS agreements and vendor management processes.
- Exposure to procurement, purchasing, or contract management workflows.
- Experience working with finance, legal, or procurement stakeholders.
Key Competencies
- Organizational and process management
- Vendor and contract lifecycle coordination
- Cross-functional communication
- Operational tracking and documentation management
- Attention to detail and compliance awareness
EdgeCore Digital Infrastructure serves the world’s largest cloud and internet companies with both ready-for-occupancy and build-to-suit data center campuses that are designed for density. Privately held and backed by committed equity to fund an aggregate amount of over USD $16.5 billion in development, EdgeCore enables hyperscale customer requirements by proactively investing in regions that provide the land and power necessary to support and scale AI and cloud technology. While working thoughtfully with the communities in which we do business, our data center campuses are built at scale to meet key performance specifications, safety metrics and sustainability objectives. EdgeCore has data center campuses in six North American markets with plans to expand into new regions in 2026 and beyond. For more information, please visit .
Career Opportunity
As an IT Operations Engineer, you will lead the support and operation of EdgeCore’s IT data center infrastructure. This role demands deep technical expertise, strategic thinking, and leadership in driving operational excellence across network, compute, and security domains and contributions to long-term infrastructure planning and innovation.
- Collaborate with Construction, Security, and Controls teams on IT architecture, and evolve data center infrastructure to meet scalability, performance, availability and security goals.
- Serve as a technical advisor to leadership on infrastructure investments and risk mitigation.
- Develop repeatable scalable solutions that can be applied to future deployments.
- Be the local resource on site, supporting end-users and other IT teams, such as network and security engineers, with technical problems.
- Communicate with IT leadership about local IT issues.
- Participate in the team on call rotation for after-hours events.
- Oversee complex network environments including multi-vendor switching, routing, and firewall platforms.
- Manage virtualization platforms (VMware, VSAN) and hybrid cloud integrations.
- Ensure high availability and disaster recovery readiness across all critical systems.
- Partner with security teams to implement zero-trust architectures and advanced threat detection.
- Ensure all systems are patched, and any exceptions are logged and communicated with the Cyber Security team.
- Maintain comprehensive documentation of infrastructure architecture, policies, and procedures.
- Ensure proper documentation of network and systems drawings.
- Ensure all work on critical systems is documented, and inventory management systems are kept up to date.
- Ensure changes are properly documented, and standards are adhered to by the IT team and all vendors working on behalf of IT.
- Demonstrate humility and a willingness to support wherever needed to make EdgeCore better.
- Treat employees, vendors, and contractors with respect, working to attain the best possible outcome.
- Maintain a service-oriented mindset, ensuring that systems and users are operational as quickly as possible.
- Demonstrate excellent communication skills, be approachable, and keep the appropriate stakeholders informed.
- Security is a shared responsibility. All employees are required to comply with company security policies and procedures and to help protect company information, systems, and assets in the course of their daily work.
Your Experience and Qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
- 5+ years of experience in datacenter operations, infrastructure engineering, or network architecture.
- Advanced proficiency in VMware infrastructure, Cisco/Fortinet and Meraki networking, hybrid cloud platforms, Windows Server and Active Directory, and Fortinet firewalls, Okta, Entra ID.
- Proven track record in leading infrastructure projects and mentoring technical teams.
- Strong understanding of security frameworks (NIST, ISO 27001) and compliance requirements.
- Certifications such as CCNP, CISSP, VCP, or equivalent are highly desirable.
- Strategic thinker with strong analytical and problem-solving skills.
- Excellent communication and leadership abilities.
- Comfortable working in high-growth, fast-paced environments.
- Detail-oriented with a commitment to documentation and process rigor.
What We Offer
- Full-time salaried, exempt role: Includes equity compensation and a performance-based annual bonus.
- Annual base salary range: $130,000 – $150,000, depending on experience.
- In-office expectations: This is an on-site role, with in-person presence required five days per week at our Ashburn, VA data center site.
- Medical, dental, and vision insurance: Includes a $0-premium medical plan option (employee only option).
- Flexible Spending Accounts & Health Spending Account: Health & Dependent Care FSA, Limited-Purpose FSA, and an HSA with a company contribution.
- Paid time off: 120 hours of annual paid time off, 11 paid holidays, 7 sick days, and 8 hours of volunteer time annually.
- Retirement savings: 401(k) retirement savings plan with a company contribution.
- Life and disability insurance: Company-paid life and disability insurance.
- Parental leave: Paid parental leave for eligible new parents, available after meeting service requirements.
- Employee assistance program (EAP): Confidential support services for employees and their families, including counseling, financial guidance, and legal resources.
- Educational assistance: Company-sponsored educational reimbursement for approved courses and certifications.
- Employee support & discounts: Access to company-sponsored discount programs and employee well-being resources.
Position Type: Full Time (40+)
Pay Type: Salary
Seasonal Work: No
Northeast Paving Benefits:
- Company Paid Basic Life Insurance
- Company Paid Long Term Disability Policy
- Company Paid Vacation & Holiday Pay
- Company Paid Parental Leave
- Company Paid Maternity Leave
- Company Paid Employee/Family Assistance Program (EAP)
- Voluntary Medical & Vision Insurance
- Voluntary Dental Insurance
- Voluntary Short Term Disability
- Voluntary Supplemental Term Life
- Voluntary Accident, Legal, Hospital, Critical Illness Policies
- 401(k) Plan w/Employer Match
- Annual Company Stock Purchase Opportunities
- Discount Partnerships: Verizon, Ford, Perkspot
- Health and Wellness Benefits, including Monthly Gym/Fitness Incentives
General Description Northeast Paving a division of Vinci Construction USA is seeking an IT Support Specialist I position on the Technology Team in Pittsburgh, PA. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects.
Key Duties
- Create, review and triage support Tier (1-2) tickets on a timely basis
- Project work related to the implementation of new technology tools.
- Provide end-user desktop support via remote support tools or in person visits
- Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly.
- Install and configure new computers, monitors, and printers.
- Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices
- Create clear, concise process and system diagrams and other supporting documentation
- Coordinate with vendors to execute software and firmware upgrades
- Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies
- Assist with other projects and tasks as required
- Identify issues requiring escalated support and route to the appropriate team or leadership.
- Identify recurring or unique issues, develop solutions, and verify successful implementation.
- Document and/or update documentation for identified issues, solutions, and procedures.
- Train and/or mentor junior team members. Share knowledge and best practices.
- Actively participate in team meetings and feedback sessions.
Qualification Requirements
General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- 3 + years of technical experience working with hardware/software
- Bachelor’s degree or equivalent Experience
- Experience working in windows and virtualized environments
- Ability to utilize an ITSM system for change and incident management
- Microsoft training and related certifications are a plus
- Strong interpersonal, organizational and customer service skills
- Ability to work flexible/extended hours when requested or participate in an on-call schedule
- Able to work both independently and effectively with remote team members as necessary
Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job:
- Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day.
- Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.
- Lifting and transporting of moderately heavy objects (40 lbs).
- Drive to locations to assist users or deploy systems as needed
Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job.
- Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required.
- Noise level in the office work environment is normal.
Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees.
- Assess work environment for possible hazards and makes sure training is adequate to the task.
- Has proper personal protective equipment and tools, uses them appropriately for the given task.
- Speaks up if seeing an unsafe act
- Identifies and turns in near miss reports
- Asks for help, when needed, to perform tasks safely.
- Considers if there is a safer way to perform work and communicates.
Northeast Paving is a division of Vinci Construction USA and is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast.
We support a Drug-Free Workplace.
EOE AA M/F/Vet/Disability are encouraged to apply.
Department Focus
The IT function supports business needs and continuous improvement efforts through appropriate technology, and effective information systems and infrastructure.
Job Description and Duties:
Job Summary:
This position is responsible for supporting the Information Technology initiatives at Hayward Tyler Inc. The ideal candidate will be highly motivated and will have practical experience supporting a Windows based network and fundamental networking, PC hardware and software, and computer/networking security knowledge. Ideal candidates will be friendly, courteous, and willing to work as part of a team. Provide training and documentation to end users. You will be primarily responsible for the company’s helpdesk ticketing system, assist with network and system administration, setup and deploy workstations, assist with server maintenance, and participate in on call rotation.
1. End User Support
a. Sets up, configures, and supports end user hardware and software
b. Troubleshoot and fix/repair desktop hardware/software issues at root cause
c. Desire to work with users to ensure the available tools are functioning
d. Quick response to user needs
e. Willingness to spend time helping users understand the best use of available tools
2. End User Training
a. Train staff on the proper/best use of available software
b. Create, update, and maintain end user documentation.
c. Work with departments to build customized documentation and training plans for current and new employees
3. Maintain the IT ticketing system
a. Triage and work incoming tickets
b. Escalate as necessary
4. Product Center Support
a. Provide support for our PLM software.
b. Assist users with adds, moves, and changes in the system.
5. Assist with network support
a. Maintain servers and network hardware
b. Assist with patching of servers
c. Assist with Network/System Administration
Supports Continuous improvement efforts through involvement in structured problem solving and other activities using LEAN concepts.
Minimum qualifications:
• 1-3 years of experience in a support position; customer service or Help Desk type position or a combination thereof.
• Due to sensitive data handling for government contracts, U.S. Citizenship is required.
• An associate degree, or higher, in an IT related field or equivalent work experience.
• Advanced knowledge of Windows operating systems, required. Installation, repair, and troubleshooting.
• Knowledge/experience working with and managing a Microsoft Server based network (Active Directory, DHCP, DNS, File Sharing) is required.
• Experience working with a support ticketing system, required.
• After hours support of business applications is required.
• Some travel may be required.
• Excellent written and verbal communication skills, required.
• Experience working with and supporting the Microsoft Office suite, required.
• Experience administering and maintaining Product Center a plus
• Experience with using and/or administering Microsoft SharePoint a plus.
• Experience supporting mobile devices in the enterprise is a plus.
• IT Industry certifications are also a plus, but not required.
• Strong interpersonal and problem-solving skills
• Outgoing and willing to take the lead on projects and initiatives
• Ability to get things done in a timely manner but yet with high quality and thoroughness
• Detail oriented, organized, and highly motivated
• Positive attitude and willingness to assist wherever needed
• Great attitude towards teamwork and overcoming daily challenges
• Responsible for other duties as assigned
Job Description
Key Role Description
Responsibilities primarily involve day-to-day support of pipeline and terminal process control systems and associated applications, including, but not limited to, distributed regulatory control systems (SCADA and LDS systems), programmable logic controllers (PLCs), and process history data systems. Responsibilities also include support for the control portion of MIPC pipeline and terminal projects and day-to-day technical support to various other departments within the organization including operations, reliability, and IT. Much of the work is project-orientated and requires working on a number of projects and priorities simultaneously.
Role Specific Competencies
At Monroe, we have identified nine specific competencies we expect all leaders of our organization to possess. These competencies are incorporated as a part of our Selection, Performance Management /Review and Developmental processes. The competencies and activities for this role are detailed below:
Technical Knowledge - demonstrates the specific skills necessary for the assignments, understands the background and points of leverage to be effective in the role.
* Responds to the day-to-day needs of MIPC's pipeline and facilities, particularly where those needs are impacted by the process control or process data history systems.
* System Configuration and Administration.
* Databases and Graphical Displays for Control Room Operations
* System interfaces, business data processes, and reporting.
* Work with Regulatory Compliance, Operations, and Reliability and Maintenance Departments on projects to determine points that need to be brought back into the SCADA system when performing SCADA integration of remote field sites.
* Participate in detailed CAT and lineouts testing to meet regulatory requirements.
* Work closely with the IT and third-party SCADA vendor to configure and test communications from the SCADA System to remote PLC's and Flow Computers.
* Work with field personnel in a real-time environment to troubleshoot data problems and communication problems between the remote PLC site and SCADA.
* Work with the pipeline controllers to make sure the SCADA application is always providing them the ability to control the pipeline.
* Develops system application specifications utilizing business knowledge and tests developed programs to ensure proper functionality and implementation
* Provide 24x7 support to the Control Center
* Supports other functions such as:
o Communications troubleshooting (primary and backup)
o MIPC IT support
o Maximo programing liaison
o Leak detection support
o IT/PLC critical spare list development
o Cybersecurity training
o Other systems: TopTech, tank gauge system, Omni Flow Computers
Knowledge of Work Areas and Responsibilities - demonstrates a clear understanding of role and responsibilities within specific area, flexible and agile in adapting to changes or exploring opportunities and challenges.
Communications - Verbal and Written - includes written and verbal communications, delivers presentations and has good listening skills.
Problem Solving and Conflict Leadership - strives to understand contributing factors, works to resolve complex situations, and helps individuals to resolve conflicts.
Delivering Results - Sense of Urgency - defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement, meets deadlines and provides timely status updates and follow-through.
* Responsiveness to off-hours, weekends and holidays issues may be required.
Teamwork/Cooperation - accountable to team, works to meet established deliverables, appreciates view of team members and is respectful of others.
Initiative - takes action, seeks new opportunities, and strives to see projects to completion.
Work Reliability/Quality - strives to eliminate errors, accurate work is a priority, and seeks opportunities to improve product/services.
Integrity and Trust - honest, accountable, upholds ethics standards and maintains confidentiality.
Experience and Skills
Education, Experience, and Skill Requirements
* Bachelor degree in Computer Science, Engineering or equivalent. Experience will be considered in lieu of degree.
* 2-5 years of experience with SCADA/PLC systems
* Gas, and/or Liquids pipeline experience preferred with a working knowledge of measurement technologies, process control automation, device protocols, networking, and telecommunications.
* Strong problem solving, technical, and functional skills with the ability to multi-task.
* Detail-oriented with strong analytical and troubleshooting skills and be willing to learn.
* A working knowledge of real-time systems, particularly SCADA systems or PLCs and RTUs is preferred.
* Solid Microsoft skills with an emphasis in advanced Excel. Pluses include; SQL and Microsoft development tools .Net and Visual Studio.
* A basic understanding of pipeline hydraulics.
* A basic understanding of PLC and RTU communication protocols and TCP/ IP communications.
* SCADA application with remote site integration experience.
* Familiarity with PHMSA Control Room Management (CRM) processes and guidelines.
65 % Inside Work 35% Outside Work 5 % Extreme Temperatures
10 % Excessive Noise 90 % Sitting 10 % Standing
90 % Operating Computer 20 % Lifting 40 lbs. 10 % Traveling
10 % Exposure to Hazards
Tittle: IT Project Coordinator
Location: Detroit, MI
Duration: 6 Months
GENERAL SUMMARY:
- The Project Coordinator duties will be to support the Project Management Office (PMO) and assist project managers in the coordination of processes, administration, reporting, and project execution.
- The Project Coordinator will also be responsible for managing smaller projects, as assigned.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Assist the Project Manager and PMO Leadership to ensure project documents are correctly organized and attributed.
- Assist with scheduling deadlines and maintaining project deliverables schedules for multiple projects.
- Assist with subcontractor/vendor process.
- Attend project meetings as needed.
- Coordinate and track internal initiatives for PMO.
- Track project deliverables as they move through the approval process.
- Coordinate small to medium size projects to ensure delivery on time, on budget, and to agreed quality standards.
- Coordinate application teams and ensure timely execution of the various tasks.
- Coordinate PMO/Project meetings including logistics, conference bridges and distribution lists.
- Document meeting minutes and follow-up on action items.
Assist PMO with the following process responsibilities, when needed:
- Time entry training, reporting, and tracking.
- Assist Project Managers to ensure time tracking for resources.
- Process re-engineering (workflows, documentation, training & communication).
- Provide Portfolio Management support.
- Assist with Portfolio auditing.
- Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
- Be self-directed
- Be flexible and committed to the team concept
- Demonstrate teamwork, initiative, and willingness to learn
- Be open to new learning experiences
- Accepts and respects diversity without judgment
- Demonstrates customer service values
EDUCATION/EXPERIENCE REQUIRED:
- Associate Degree or higher level of education required, preferably in Project Management or related field.
- Two (2) years of work experience managing projects, SharePoint and MS Server software preferred.
- Proficient in MS Office Suite (Excel, Word, PowerPoint, Visio).
- General accounting principles preferred including understanding Capital and Expense.
- Motivation – Self-motivated, able to complete tasks/assignments under minimal supervision.
- Strong Organization Skills: o Ability to organize and prioritize work to meet the weekly schedule of activities with excellent attention to detail. o Ability to track, prioritize and handle multiple activities with a high degree of interruption.
- Collaborative: Establishes good working relationships with Project Managers and colleagues. Share knowledge. Is approachable to help.
CERTIFICATIONS/LICENSURES REQUIRED:
- PMI certification is preferred.
- Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:
- Communication
- Ownership
- Understanding
- Motivation
- Sensitivity
- Excellence
- Teamwork
- Respect
Manages the development, implementation, maintenance, and support of emerging and existing systems and technologies at the CTA, including both operational and administrative software systems and associated hardware, voice/video/data networks, data warehouse and data lakes, security systems, wired and wireless infrastructure, and all associated telecommunication systems and devices.
o Champion adoption of contemporary and emerging technologies to modernize CTA’s applications, systems and platforms, tele-communication infrastructure, public transit systems and public safety systems and technologies to support and further the mission of the CTA.
o Establish and implement a strategic data plan for data storage and compliance, access, data warehouse expansion and cloud migration.
o Lead enterprise telecommunication and network infrastructure modernization programs with a strategic approach to improve reliability, performance and coverage across CTA’s facilities and field operations.
Perform audits of all legacy technologies and continue oversight of the maintenance and support of a fiber optic infrastructure, subway cellular infrastructure, UHF infrastructure and IP telephone infrastructure.
o Direct lifecycle management and continuous improvements of CTA’s enterprise systems, transit and public safety technology including control center systems, dispatch/communications platforms, camera and video platforms, radio infrastructure, incident management, transit tracking, digital signage and public address systems.
Utilize standard methodologies and quality assurance practices that reflect industry best practices.
o Lead creation and continual refinement of IT strategy and projects in cooperation with CTA leadership, departments, staff, and outside consultant staff.
o Direct and ensure implementation of IT strategy and best practices for proactive management of IT assets and infrastructure.
o Direct and ensure that customer/client IT needs are translated into tangible project goals and schedules.
Oversee the composition and research of project specifications methodology and procedures.
o Direct IT Operations (multiple service desks and field support) establishing ITIL-based processes for incident, problem, change and release management with measurable Service Level Agreements.
o In partnership with CTA’s Cyber Security team, oversee the implementation of information security infrastructure, systems, procedures, and standards in order to protect all data of the CTA from cyber security threats.
o Effectively manage multiple IT contracts and vendors, grants and budget funding.
o Collaborate with CTA Finance department to ensure proper management and record-keeping of multi-million dollar capital grant investments.
Collaborate with CTA Procurement to ensure proper management and record keeping of multi-million dollar contracts.
o Lead cloud and emerging technology functions, including migration, planning, platform operations and evaluating/operationalizing innovations that improve services and cost efficiency.
• Hold department accountable and responsible for meeting the objectives and goals of the CTA and support an innovation-focused culture and mindset.
o Provide executive and policy direction to managerial, professional, and technical staff (including vendor and contractors) engaged in implementing technology functions.
o Establish and execute programs to meet objectives and develop an organization that effectively administers area responsibilities and functions.
o Evaluate the performance of management and supervisory staff for compliance with CTA programs and policies and attainment of goals and objectives.
o Establish operational readiness, training and knowledge management programs for technology teams and business users, improving adoption, reducing downtime and strengthening front line support.
• Represent the department and the CTA with various levels of management throughout the CTA and with other local agencies.
Collaborate with management and staff in the development of strategic and operating plans of the CTA.
• Lead the preparation and administration of the Capital and Operating budget of the Technology Department.
Oversee, manage and present operating budgets and capital investment requests to top CTA management and various funding and regulatory agencies to ensure mission-critical systems and infrastructure are kept in good working order (state of good repair).
Create technology capital plan and roadmap for infrastructure, system and technology asset renewal based on lifecycle requirements.
• Hires, trains, develops, monitors, and evaluates performance of staff.
Reviews and recommends personnel actions for approval.
Develop strategies for maintaining staff skills and knowledge consistent with current industry standards.
Ensure coverage and succession planning for all personnel.
• Performs related duties as assigned.
MANAGEMENT RESPONSIBILITIES Reporting to this position may include the following jobs: Job Title • Directors • General Managers • Senior Managers CHALLENGES • Keeping abreast of new and quickly changing developments and advancements within telecommunications infrastructure, public transit technology and public safety technology.
• Designing and implementing technology programs that adapt to changing CTA and customer needs and expectations.
• Navigating a highly regulated environment to finance and procure technology.
• Managing the transformation of CTA's legacy technologies and systems to modern systems and tools while maintaining service levels of existing technologies.
EDUCATION/EXPERIENCE REQUIREMENTS • Bachelor’s degree in IT Management, Technology, or a related discipline, plus ten (10) years of experience in managing technology applications, systems, devices, telecommunications infrastructure, projects, support and operations, of which five (5) years is in a staff supervisory or management role, or an equivalent combination of education and experience.
• In addition, ten (10) or more years of experience in leading, large, cross-functional teams or enterprise-wide technology programs.
• Master’s degree in Computer Science or Information Technology Management preferred.
• Experience managing Technology department in a public agency, transportation telecommunications or utility company preferred.
• Experience leading, developing, and implementing Technology strategy preferred.
• Experience developing and managing IT Policy and standards including IT enterprise Security.
PHYSICAL REQUIREMENTS • Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.
KNOWLEDGE, SKILLS, AND ABILITIES • Detailed knowledge of principles, policies, and practices of information technology, technology, and related programs.
• Detailed knowledge of the operations, services, and activities of a large-scale technology program.
• Detailed knowledge of related local, state and federal laws, rules, regulations, and collective bargaining agreements.
• Detailed knowledge of the methods and practices in budget planning and administration • Detailed knowledge of the principles of leadership, team building, motivation, and conflict resolution.
• Detailed knowledge of cyber security trends and developments in IT risk management.
• Detailed knowledge of various compliance standards (PCI DSS, HIPAA, etc.) and guidelines as relates to information technology.
• Working knowledge of public funding options and investment opportunities.
• Working knowledge of public procurement policies, contract negotiations and vendor management.
• Working knowledge in multiple technology disciplines overseen by this position.
• Working knowledge of the methods and principles of supervision, training, and performance evaluation.
• Strong leadership, team building and organizational skills, attention to detail and proven ability to handle multiple complex tasks simultaneously.
• Strong interpersonal skills with the proven ability to interact positively and successful with all levels of the organization and community.
• Strong written and oral communication skills including presentation experience to diverse audiences.
• Strong networking skills with experts in industry – solid record of maintaining and developing successful relationships.
• Strong ability to multi-task and to handle multiple programs and projects.
• Strong organization, financial, presentation, and operational skills.
• Strong analytical and problem-solving skills.
• Ability to competently plan, direct and coordinate the functions of the department.
• Ability to define, develop and evaluate objectives, standards and performance levels for assigned groups.
• Ability to review, assess, and evaluate data from various diverse sources and generate effective solutions and competent decisions.
• Ability to maintain amiable and effective working relations with management and external contacts.
• Ability to produce technical reports using desktop publishing software and other IT related systems and programs.
WORKING CONDITIONS • General office environment.
• Working conditions are normally administrative in nature, but may periodically require employee to adjust to conditions to address the technical and project support needs of the CTA.
• This position is considered a "C-List" position under the “Revolving Door” prohibition within the State Officials and Employees Act (5 ILCS 430/5-45), which contains a number of post-employment restrictions CTA employees in C-list designated positions must follow.
Among other requirements listed in this statute, CTA employees in C-list designated positions are required to follow State notification procedures to the Office of the Executive Inspector General prior to acceptance of any applicable non-State employment or may be fined significant penalties.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED • Standard office equipment.
• Personal computer and related software.
• All technologies that are information-based and generate data used by applications across the enterprise, or involve standards computing platforms running on common infrastructures, including: Centralized Computer Systems, PC's, LANs and Network Architecture Construction, Communications Technology (Radio, etc.), Intelligent Transportation Systems (ITS), Distributed Departmental Systems.
Please note, employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.
Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.
Applicants, if hired,must comply with CTA's residency ordinance.
CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve.
CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result.
If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date.
CTA will work with you to determine if an accommodation can be provided.
Vice President of Innovation, Data & Technology
StartDate: ASAP
Join a Midwestern region as their next Vice President of Innovation, Data, & Technology!
The Position
- The Vice President (VP) of Innovation, Data, & Technology will be responsible for providing executive leadership for enterprise-wide innovation, data, AI, and technology strategy, ensuring alignment with Life Unlimited' s mission, growth objectives, and long-term sustainability.
- Reporting to the Chief Operating Officer (COO), the VP will serve as a strategic advisor to senior leadership, guiding responsible adoption of emerging technologies, artificial intelligence, automation, and digital transformation initiatives.
- Lead the design and execution of a modern data and analytics ecosystem, including data governance, advanced analytics, dashboards, and reporting to drive real-time, data-informed decision-making.
- This leader will strive to champion AI-enabled solutions and intelligent automation that improve service delivery, workforce effectiveness, compliance, and financial performance.
- Key responsibilities include overseeing cybersecurity, privacy, risk management, and regulatory compliance, and embedding security and trust into all technology and AI initiatives.
- Build and develop high-performing technology, data, analytics, and innovation teams, fostering a culture of curiosity, collaboration, and continuous improvement.
- Manage technology investments, budgets, vendors, and strategic partners, ensuring measurable outcomes, scalability, and strong return on mission.
Requirements
- Bachelor's degree in information technology, computer science, and/or other related fields are required; master's degree is strongly preferred.
- A minimum of five years of leadership experience within a related setting is required.
The Organization
- Life Unlimited is a fast-growing human services organization based in Kansas City, Missouri, dedicated to delivering exceptional support and services for individuals with disabilities.
- Over the past decade, Life Unlimited has expanded from $4.5M to $50M organization, reflecting our deep community impact and commitment to meaningful, person-centered care.
- Life Unlimited partners with local individuals, families, and stakeholders to enhance independence, dignity, and quality of life across diverse communities throughout the region.
- They are deeply committed to their mission-driven culture and emphasize innovation, collaboration, and continuous improvement to advance equitable opportunities and outcomes.
- Rooted in Kansas City, Life Unlimited is proud to combine community presence with a forward-thinking vision, leveraging data, technology, and compassionate leadership to shape the future of human services.
The Community
- When it comes to great food and drink, Kansas City (KC) has made its mark. Smoky barbecue. Local distilleries. Every aspect of the culinary and spirits scene possesses a uniquely KC twist that makes it something special. It's a culture that embodies the city's diverse influences, from international flavor and home-style cooking to unrivaled craft beer breweries.
- In-house roasters keep beans fresh while expert baristas sling espresso and other caffeine concoctions amidst some of the most welcoming and appealing environments in the city.
- Unique attractions throughout KC beckon locals and visitors alike to find the city's hidden gems. Explore the nationally recognized World War I Museum. Let curiosity guide you at Union Station. Walk in the steps of America's 33rd President in Independence.
Please direct all inquiries, applications, and referrals to:
?Jill Ettori
Executive Search Director
781-591-3720
#BESRecruitment
#LI-JE1
Facility Location
Located close to the geographical and population centers of the U.S., Kansas City really lives up to its moniker as "The Heart of America." Famous for its mouth-watering barbeque dishes, you'll soon find there is much more to this town than just the food. With its abundance of fountains and boulevards, Kansas City is the perfect place for travelers looking for a thriving Midwestern city.
Job Benefits
About the Company
At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable.
Information Technology, IT, Chief Information Officer, CIO, Chief Technology Officer, Information Systems, Informatics, Data Processing, Network, electronic highway, information superhighway, web, virtual, artificial intelligence, computer technology, operating systems, programmer, programming, business technology, computing, electronic technology, computerized information
Monday - Friday 8 am - 5 pm
Onsite
Summary:
The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer.
Responsibilities:
* Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools.
* Draft, review, and negotiate a broad array of information technology contracts—such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions.
* Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers.
* Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices.
* Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs.
* Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed.
* Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape.
* Identify and assess legal, operational, and compliance risks in IT contract.
* Other duties as assigned.
Other information:
Technical Expertise
* Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation.
* Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators.
* Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments.
* Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation.
Education and Experience
* Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date.
* Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required.
* Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT).
* Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking.
* Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams.
Full Time
FTE: 1.000000
Status: Onsite