Hellofresh Recipes Jobs in Usa
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Parkhurst Dining is a family-owned and operated company that provides culinary, dining and catering services to over 80 organizations and universities. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider joining our team! Parkhurst Dining is part of Eat'n Park Hospitality Group, a regional portfolio of foodservice concepts serving 50 million guests annually in its restaurants, on college and corporate campuses and in every state through our online store.
JOB SUMMARY
Responsible for the quality, quantity, and timeliness of that day's meal production. He or she prepares the food in accordance with Parkhurst recipes, standards, and procedures under strict sanitary conditions.
ESSENTIAL FUNCTIONS
Prepare food according to Parkhurst recipes and also enforce the batch cooking method.
Ensure the quality of the food produced and maintain the quality and quantity of food throughout the service period, utilizing production sheets.
Ensure proper line presentation: proper pans are used, pans are garnished, proper utensils
are used according to recipe specifications, and food products are maintained at the proper
serving temperatures as specified by recipes or management.
Maintain open lines of communication with other associates, e.g., line servers, concerning specific information about food items on a daily basis.
Complete daily production sheets.
Make sure all food items are properly stored and dated.
Follow all HACCP guidelines in utilizing leftovers.
Follow cleaning schedule as provided by management, using clean as you go techniques.
Maintain an open line of communication with management, informing them of products and supplies needed.
Follow the uniform dress code and maintain proper personal hygiene.
Follow all Parkhurst Gold Standards. Uses Smile Plus hospitality imperatives.
Assist fellow team members at every opportunity.
Perform any other duties as assigned by management.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Standing and/or walking - 100% of time.
Occasionally lifting up to 40 lbs
BENEFITS
- FREE meal during your shift
- 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining.
- Paid time off
- Management career advancement opportunities
- Access to continuous development with Smile Universe
- Eligibility for 401k, vision, dental and medical plans
Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
CATERING SOUS CHEF
Our Catering Sous Chef is a highly skilled, hands-on culinary leader who serves as the operational backbone of the catering kitchen, bringing the Executive Chef's vision to life through precise execution, organization, and leadership. This role is responsible for translating menus and concepts into consistent, high-quality food production across a wide range of events. Working closely with the Executive Chef and kitchen team, the Catering Sous Chef ensures prep, production, and execution run smoothly, efficiently, and on schedule. Success in this role requires strong culinary expertise, a calm and solutions-oriented approach, and the ability to lead teams in a fast-paced, high-volume catering environment.
WHAT OUR SOUS CHEF DOES:
- Support the executive chef in overseeing all kitchen and food production operations
- Supervise and coordinate kitchen staff, including prep cooks and station attendants
- Manage food preparation to ensure quality, consistency, and timely execution for events
- Lead the kitchen in the executive chef's absence
- Ensure compliance with food safety, sanitation, and quality standards
- Monitor portion control, waste reduction, and cost efficiency
- Help manage receiving and proper storage of ingredients
- Assist with menu development, tastings, and recipe standardization
- Train staff on recipes, procedures, and equipment use
- Troubleshoot operational issues during prep
- Support scheduling, prep lists, and production planning
- Assist with execution of full-service catering events as needed
- All other duties as assigned
WHAT YOU NEED TO BE A SOUS CHEF:
- Professional culinary training or equivalent hands-on experience; experience with high volume production or catering
- 3β7 years of kitchen experience, including leadership or supervisory roles
- Knowledge of food safety, sanitation, and HACCP standards
- Able to speak, read, write, and understand the primary language(s) used in the workplace
- Ability to speak Spanish preferred, but not required
- Able to read and follow a recipe
- Ability to scale recipes and manage production timelines
- Ability to work on your feet for eight hours or more a day in a confined area with fluctuating temperatures
- Capable of lifting up to 50 pounds, as needed
- Continuous bending, stooping, reaching, twisting, and use of hands and arms
- May be exposed to allergens such as nuts, seeds, soy, shellfish, and dairy
- Strong organizational, communication and interpersonal skills
- Attention to detail, problem solver, team player
- Familiarity with catering software and/or ability and willingness to learn new platforms
WHAT WE OFFER:
- Competitive pay
- Health insurance plans available for as low as $150 per month after 30 days of employment
- Dental and vision plans
- Paid time off
- $300 dining credit per month for Farmers Restaurant Group
- Paid pregnancy and parental leave
- Voluntary benefits: short-term disability and accident insurance
- Free access to company massage therapist
- Discounted gym & yoga membership
- Free mental health therapy through our partner ComPsych, where employees and their immediate family members receive confidential sessions available virtually or in-person
- Training and career growth opportunities
- Free Employee Assistance Program
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
The Cook will safely prepare food items, following menu specifications and standard recipes, for service to Guests in all outlets. The Cook must strive for picture perfect plate presentation.
- The Cook will create order lists for recipe preparations.
- Communicate clearly with other Cooks and Sous Chefs.
- The Cook will train lower level Cooks how to properly use equipment.
- Read recipes and gather all necessary items for recipe execution.
- The Cook will cook, prepare, dish-up and assemble all food for the outlet.
- Adhere to control procedure for food cost and quality.
- The Cook will perform all assigned side work to include replenishing/restocking work station with supplies.
- Check station before, during and after shift for proper set-up and cleanliness.
- The Cook will organize and prioritize work, and meet deadlines.
- Work the line in different locations i.e. SautΓ©, Broiler, Appetizer, Pantry, Pasta, Grill etc.
- The Cook will prepare hot and cold sauces.
- Work with small, delicate, and sensitive equipment (knives) requiring fine finger dexterity.
- The Cook will operate kitchen equipment including slicer, steamer, deep fryer, ovens, broiler, grill, mixer, braise, kettle, and flat top.
- Grasp, bend, lift and/or carry, or otherwise, move or push goods weighing a maximum of 150 lbs.
- The Cook will perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
- One (1) year minimum experience in food preparation and food knowledge
- No schooling is required but culinary education is encouraged
- Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions
- Must successfully pass background check
- Must successfully pass an alcohol and drug screening
- Must be 18 years of age
All your information will be kept confidential according to EEO guidelines.
Tao Group Hospitality offers competitive benefits for all full-time team members such as:
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Program with Employer Match
- Life and Disability Insurance Plans
- Ancillary Insurance Plans
- Employee Assistance Program
- Fertility & Family Forming Support and Resources
- Pet Insurance
- Employee Discounts
- TAO Savings Marketplace
- Time off and much more!
Responsible for supervising the daily activities of the heart-of-house operations and team members in accordance with department policies and procedures. Interacts with fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Ensures the needs of the guests are accommodated.
- Ensures the general cleanliness of the heart-of-house, and the entire venue.
- Participate in interviewing, hiring, and training new applicants and team member development of all subordinates.
- Responsible for the scheduling of assigned departments (where applicable).
- Participates in growth opportunities and team member development of all heart-of-house team members.
- Ensures safety, quality, and recipe accuracy.
- Manage the execution of regular service, catering, take-out, delivery, and all in-venue/off-premise events.
- Ensures Department of Health and company sanitation standards.
- Ensures that the venue is compliant with all federal, state, and local laws and regulations; and company policies.
- Coaches and develops heart-of-house team members by setting clear guidelines and expectations.
- Responsible for all mechanical systems being in good working order and compliant with all federal, state, and local ordinances.
- Ensures all team members are compliant with all heart-of-house standards and procedures.
- Responsible for checking cover counts, BEOs, and/or Fire Sheets.
- Ensures the preparation and delivery of menu-focus items to daily pre-service meetings.
- Proficient with all operational systems, which include payroll, inventory, and purchasing.
- Possesses in-depth knowledge of all recipes, and food menus and maintains station recipe books.
- Organize, develop and produce new recipes for potential new menu items and specials.
- Ensures the completion of all opening and closing procedures as prescribed by the company.
- Ensures expediting standards.
- Communicates clearly and concisely with all team members during service.
- Practical knowledge of the job duties of all supervised team members.
- Participates in overseeing the replacement or repair of all breakage, and damage to equipment or furniture.
- Attends, leads, and participates in any training sessions, departmental meetings, or daily pre-shift meetings.
- Learn by listening, observing other team members, and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
- Works as part of a team and provides help and support to all fellow team members.
- Assist and/ or complete additional tasks as assigned
TRAINING REQUIREMENTS:
- Tao Group Hospitality in-venue sous chef training
EDUCATION/WORKING KNOWLEDGE:
- Minimum 2-3 years of previous Culinary supervisory/management experience within a high-volume kitchen setting is required.
- Two-year associate degree (60 credit hours) in Culinary Arts or equivalent work experience preferred.
- Strong menu planning, ability to coach, build a team, problem solve, and leadership skills required.
- Must be organized, self-motivated, and proactive with strong attention to detail.
- Proficient with computers (Microsoft Products), POS, and HRIS technology.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Must have strong problem-solving skills
- Excellent written and verbal communication skills required
- Ability to work under pressure and meet deadlines
- Must have good positive energy throughout the day
- Must be able to read the computer monitors and print legibly
- Must be able to bend, kneel, sit, and/or stand for extended periods of time
- Must be able to move quickly through work and set the pace in the office
- Must be able to push and lift up to 50 lbs.
- Small to Medium office environment
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- 5-25% Local Travel (United States)
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain a high level of confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
Cast Members working in entry level culinary positions are responsible for execution of all menu categories and specific recipes for all restaurant menu items including timing, quality, temperature, portion, and presentation.
A Cook 4 will be assisting with all overall culinary production, which includes preparing menu items from recipes, for consumption in hotel restaurants throughout the resort.
They will also be responsible for promoting a fun and creative working environment and partner with Front of House to ensure Cast training/knowledge of product ensuring a smooth operation and delivery of exceptional dining experience.
This internship is a full-time , two-month commitment, between the months of May 2026 through September 2026.
Responsibilities : Prepares, seasons and cooks to order menu items for all meals throughout the day, including Breakfast, Lunch and Dinner meal periods Portions and arranges food on serving dishes and is responsible for portion control and plate presentation May cook, mix, and/or season ingredients to make dressings, sauces, gravies, batters, fillings and spreads May wash, peel, slice, scoop, dice and julienne vegetables and fruits Prepares, measures, mixes (following recipes) and/or cooks and garnishes basic appetizers (hot or cold), salads, pastas, sandwich fillings, Waffles and other food items Some knowledge of cooking equipment such as grill, gas range, electric range, broiler, deep fat fryer, serving table, waffle iron, griddle, skillets and other standard kitchen equipment Ability to prepare products according to recipe guidelines Knowledge and understanding of kitchen safety and sanitation including temperature requirements Has good judgment of food quality and production, understands the impact of spoilage Ability to assist Chef in preparing items for Guests with special dietary needs Cleans kitchen equipment and practices HACCP (Hazard Analysis and Critical Control Points) Procedures Basic Qualifications : Currently enrolled or graduated within six months of application submission in an accredited college/university working towards a degree in the culinary field.
Able to provide own housing for the duration of the internship program.
Able to provide/have reliable transportation to/from work.
Ability to multi task and work in a very fast paced team environment Demonstrates a desire to work in a guest service and team environment Demonstrates passion and enthusiasm for working in the kitchen Strong listening skills and ability to follow direction Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events Preferred Qualifications: Recommendation from school Food Safety Certification or equivalent Knowledge of Hawaiian/Japanese language preferred Additional Information : SCHEDULE AVAILABILTY Full Time
- Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
This internship is a full-time , two-month commitment, between the months of May 2026 through September 2026.
Keyword: AULANI CASTING, AULANICASTING The pay rate for this role in Hawaii is $33.88 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.
To learn more about our benefits visit:
About Seroogyβs Chocolates
Founded in 1899, Seroogyβs Chocolates is a fourth-generation, family-owned Wisconsin tradition known for small-batch craftsmanship, classic recipes, and exceptional quality. We proudly produce handmade confections that have become part of generations of family traditions across the Midwest. As we continue to grow, we are looking for a skilled confectioner who can honor our heritage while driving innovation for the future.
Position Overview
We are seeking an experienced, hands-on Lead Chocolatier & Product Development Manager to lead all aspects of confectionery creation and quality at Seroogyβs Chocolates. This role safeguards our signature recipes, oversees chocolate and ingredient ordering, ensures consistent product quality, and develops new seasonal and year-round products.
This position blends technical expertise, creativity, and a passion for traditional small-batch methods. Youβll collaborate closely with our Production Manager, Retail Manager, and company leadership to maintain the excellence our customers expect, while also shaping the next generation of Seroogyβs products.
Key Responsibilities
Recipe Stewardship & Production Oversight
- Maintain and consistently execute Seroogyβs established recipes, processes, and product standards.
- Train and support team members in confectionery techniques and product specifications.
- Serve as the subject-matter expert for chocolate tempering, caramelization, enrobing, panning, and other confectionery methods.
- Partner with the Production Manager to ensure daily production runs meet quality, yield, and efficiency goals.
Technical Expertise & Equipment Mastery
- Operate, maintain, and troubleshoot a wide range of confectionery and chocolate production equipment, including: melters, tempering machines, enrobers, copper kettles/stoves, batch cookers, cooling tables, depositors, cutters, panners, wrapping machines, and other specialized tools.
- Ensure equipment is used safely, efficiently, and in alignment with Seroogyβs product standards.
- Evaluate and introduce new equipment, technologies, or processes that increase quality and productivity without compromising craftsmanship or tradition.
- Work closely with the Production Manager to optimize workflows, implement improvements, and ensure smooth integration of new processes into daily operations.
Product Development & Innovation
- Lead the creation of seasonal, limited-edition, and core new products that align with the Seroogyβs brand and customer expectations.
- Develop prototypes, run test batches, and manage sensory evaluations.
- Research emerging confectionery trends, ingredients, and technologies to inspire new ideas.
- Collaborate with leadership on launch timelines, packaging needs, pricing strategy, and marketing initiatives.
- Maintain strong product pipeline and market presence.
Quality Control
- Oversee product quality from raw ingredients to finished goods.
- Establish and maintain QC protocols including product specs, batch reviews, and shelf-life assessments.
- Troubleshoot inconsistencies or production challenges in real time.
- Continuously identify opportunities to improve yield, reduce waste, and enhance consistency.
Ingredient & Chocolate Procurement
- Order chocolate, inclusions, flavorings, packaging components tied to confectionery production, and other necessary materials.
- Manage supplier relationships and evaluate new vendors or ingredients as needed.
- Monitor inventory levels to avoid shortages while controlling costs.
Cross-Department Collaboration
- Coordinate with the Retail Manager to ensure packing, finishing, and special gift items meet quality standards.
- Work with the Shipping and Production teams to align schedules, capacity, and special production requests.
- Communicate clearly with leadership on production trends, new product opportunities, and operational improvements.
Qualifications
Required
- 3β7+ years of professional experience in confectionery, chocolate production, pastry, or food manufacturing.
- Demonstrated expertise in chocolate work (tempering, molding, enrobing, hand-dipping) and at least three major confection types (caramel, creams, truffles, barks, brittles, etc.).
- Hands-on experience with key confectionery and chocolate equipment: melters, tempering machines, enrobers, copper kettles/stoves, batch cookers, cooling tables, depositors, wrapping machines, and related production tools.
- Strong technical understanding of chocolate crystallization, viscosity, batch scaling, and the variables that impact product quality.
- Ability to troubleshoot equipment, identify process improvements, and introduce new methods or tools while preserving product quality.
- Ability to manage complex projects and timelines.
- Strong understanding of food safety standards, allergens, and manufacturing best practices.
- Proven ability to develop and scale new products from concept to production.
- Excellent problem-solving skills, communication skills, and a detail-oriented, quality-driven mindset.
Preferred
- Experience in a small-batch, artisanal, or heritage brand environment.
- Familiarity with equipment scalingβfrom benchtop R&D tools to larger factory systems.
- A personal philosophy that balances craftsmanship, innovation, and respect for traditional methods.
- Experience leading or mentoring production staff.
What We Offer
- The opportunity to carry forward a 126-year Wisconsin legacy.
- A collaborative, supportive team environment committed to craftsmanship and quality.
- Competitive compensation and benefits.
- A hands-on role in a business rooted in family, tradition, and community.
- Chocolate. Lots and lots of chocolate.
How to Apply
- Please send your rΓ©sumΓ©, salary requirements, portfolio of past confectionery work (if available), and a brief note sharing why youβd be a great fit for Seroogyβs Chocolates to
LocationAtlanta, Georgia
Full/Part TimeFull-Time
Regular/TemporaryRegular
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About Us
Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.
Job Summary
Assists in all aspects of food preparation as part of the culinary team. Assists with gathering food items, reading recipes, and preparing food items. May work in Front of the House or Back of the House Operations.
This position will interact on a regular basis with: Kitchen staff and customers
This position typically will advise and counsel: NA
Leads the preparation of food and performs general cooking duties for the dining halls and/or catering events. Performs other preparation and sanitation duties as required. Assists in supervising Cook I and Cook II positions. This position will interact on a regular basis with: This position will interact on a regular basis primarily with culinary staff. This position typically will advise and counsel: NA This position will supervise: Cook I and II, and Steward
Responsibilities
Job Duty 1 -
Prepares and follows daily prep sheets and recipes according to management and ensures food quality and safety requirement are met in accordance with all standards
Job Duty 2 -
Assist in adhering to and accurately completing food production and service records
Job Duty 3 -
Participates in ongoing development and food safety training for staff and assists with training and development of new employees
Job Duty 4 -
Responsible for keeping workstation in a clean, organized and sanitized manner, utilizing First in First out (FIFO) inventory practices, correct product labelling and storage guidelines
Job Duty 5 -
Assists with keeping daily and weekly production records, distributing daily recipes and production schedules, and occasional testing and development of recipes
Job Duty 6 -
Records leftovers of food items prepared and stores them according to safety standards for future use
Job Duty 7 -
Monitors inventory of food and supplies, alerting a supervisor when shortages occur. Occasionally assists with monthly inventory procedures
Job Duty 8 -
Perform other related duties as assigned
Required Qualifications
Educational Requirements
High School Diploma/GED or Vocational School Diploma
Required Experience
Two to three years of job-related experience
Preferred Qualifications
Additional Preferred Qualifications
Certifications or licenses preferred: SERV Safe Certification
Preferred Educational Qualifications
Technical Diploma, Associate Degree, or two years college course work in the Culinary Arts related field
Preferred Experience
Three or more years of work related experience in institutional food service or large-scale food production kitchen
Proposed Salary
Salary Range: $16.00 - $19.16 Per Hour
Knowledge, Skills, & Abilities
ABILITIES
Maintain a high degree of pace and intensity for an extended period of time
KNOWLEDGE
Knowledgeable of intermediate knife skills, food safety, kitchen etiquette, and written/oral communication. Knowledgeable of basic cooking skills including weights and measures, steaming, grilling, roasting, frying, and sauteing. General food safety and sanitization experience.
SKILLS
Have good customer service skill. Be courteous and dependable. Maintains a high degree of pace and intensity for long periods of time and strong time awareness and management.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.
Equal Employment Opportunity
The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.
Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Background Check
Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening
Position Description:
Responsible for developing and executing culinary solutions to meet guests? needs and tastes. Offers a wide variety of culinary solutions to meet customer and client needs and expectations. Oversees and manages culinary brigade to meet production, presentation, and service excellence standards. Applies culinary techniques to food preparation and manages the final presentation and service of food.
Scope of Role:
Responsible for oversight of food operations within the location, reporting to the Executive Chef and/or Hospitality Director.
Job Responsibilities- Manages the performance, attendance, customer service, appearance, and conduct of the culinary brigade.
- Focuses on culinary excellence, innovation, and experience relative to the food program in support of operational excellence.
- Coaches employees by establishing a shared understanding of what needs to be achieved and how it is to be accomplished.
- Ensures food offerings align with the Harvest Table Culinary Group?s Core Pillars and Menu Commitments.
- Implements and monitors menu and inventory management system including (but not limited to) ensuring cost control and mitigation of loss prevention, completion of weekly inventory audits, maintenance of appropriate inventory levels based on menu needs, etc.
- Is a leader in ensuring excellent quality and presentation of all food to all guests by offering sustainable, responsibly-sourced, and nutritionally-balanced options.
- In collaboration with the Culinary/Chef?s Council, develops and implements relevant training to increase the knowledge and capability of culinary staff.
- Assists in the development and management of annual operational budget, which includes the estimation and management of food and labor cost goals.
- Maintains food cost at reasonable levels without any adverse impact to Harvest Table?s quality standards.
- Monitors and directs culinary brigade to ensure that recipes and portion standards are followed, and that any adjustments made adhere to the Harvest Table Culinary Group?s standards and comply with the QA process.
- Participates in the food management process by learning and understanding the PRIMA system to assist with ordering and invoice processing.
- Interacts with guests via weekly table touches to obtain feedback on food quality, service, and special events utilizing the VOC (Voice of the Consumer) program.
- Ensures full compliance with Operational Excellence fundamentals: managing waste, standard menus, recipes, and ingredients while managing customer-driven menus and labor standards.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Ensures compliance with Harvest Table?s food, occupational, and environmental safety polices in all culinary and kitchen operations.
- Participates in service education through daily pre-shift huddles, menu meetings, and new associate training programs.
Β
Qualifications- Ability to communicate with a wide range of individuals and ensure full comprehension of the topic, risk, or liability level.
- Knowledge of food safety and sanitation, food products, and food service equipment.
- Degree from an accredited culinary institute preferred but not required. Bachelor?s degree preferred.
- 4-7 years? executive-level culinary management experience required.
- Minimum 2-3 years? culinary management experience in a multi-unit setting required.
- ServSafe Certification.
- Passion for food trends, flavors, innovation, and recipe development.
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At HTCG, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
PURPOSE OF THE POSITION:Β The person holding this supervisory position is considered a part time team member and is responsible and accountable for:Β the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives.Β The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager.Β In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS:Β The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful.Β These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the βDocument Viewerβ on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant.Β The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGMβs plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM.Β This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies:Β Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash:Β In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the βWeekly Deposit Logβ is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the βWeekly Deposit Log,β and assures all appropriate signatures are on the βWeekly Deposit Logβ.
- iii. Sends a copy of the βWeekly Deposit Logβ to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member βbanksβ, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers.Β Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer.Β Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until βdroppedβ from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents.Β This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales:Β The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. Β This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant.Β This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.Β
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products.Β Weight of items varies from 10 to 50 pounds.Β Full load on two-wheeled hand truck may exceed 500 pounds.Β Generally, ensures that more than one person is available to perform this task.Β
- c.βAutopostsβ inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made β Ready β Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor:Β Ensures that βFlow-thruβ targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized.Β This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals.Β Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properlyΒ Β clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed Β established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is βoptimizedβ:
- i. Organized β¦ a place for everything, and everything in its place
- ii. Lineal Flow β¦ eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that βprep levelsβ are adequate for the forecasted volume of business for the day, including:Β products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer.Β Complaints may be received in person, by phone, or in writing.Β Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service.Β This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.Β
4. Personally serving customers as required to meet the demand of the volume ofΒ business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers Β frequently to see if there is anything else needed.Β
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products.Β This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.Β
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards.Β This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland β5 Starβ Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff.Β The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc.Β Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions.Β This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the fourΒ step training process of:Β (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work.Β This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.Β
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland.Β This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business.Β This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members.Β This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGMβs safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.Β Β
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant.Β This involves these processes:
1. Review of the Inventory on Hand is performed.Β The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order.Β The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit.Β This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules.Β This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week.Β The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc.Β Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures.Β This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures.Β This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS:Β The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant.Β However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit.Β This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received.Β Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products.Β Weight of items varies.Β Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS:Β The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile.Β Position involves taking large amounts of cash receipts to the bank at different times of the day including at night.Β Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel.Β Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily.Β Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence.Β There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills.Β Position involves communicating with team members, superiors and customers.Β Β
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time.Β The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety.Β Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members.Β Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company.Β Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision.Β As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service.Β Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds.Β Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience.Β Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel".Β This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife".Β This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve.Β It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper".Β This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock".Β A generic term used to describe a variety of containers used to hold food items served on a salad bar.Β Knives, spoons, spatulas and other common utensils.
"Make Table".Β An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders.Β Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table".Β A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven".Β A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher".Β A mechanical device consisting of:Β (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer".Β A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink".Β A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper".Β This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups".Β These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales".Β This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators".Β These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator".Β This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions.Β It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board".Β This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In".Β A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block".Β A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table".Β A table about 34 to 36 inches high, with a stainless steel top.Β The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
βKitchen and Dining Utensils".Β Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers".Β and other items to serve food and beverages to customers.
"Spoon".Β A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan".Β A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in".Β A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items.Β Compartment may be sufficiently cold to freeze items.
"Freezer".Β A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine".Β A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine).Β A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer".Β Electronic device used in tracking orders, inventory, payroll information.Β Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS"Β Field Management System.Β Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note:Β Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED:Β This work is performed on the employer's premises.Β Location of premises may vary throughout the employer's Company.Β This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
PURPOSE OF THE POSITION:Β The person holding this supervisory position is considered a full time team member and is responsible and accountable for:Β the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives.Β The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager.Β In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS:Β The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful.Β These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the βDocument Viewerβ on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant.Β The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGMβs plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM.Β This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies:Β Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash:Β In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the βWeekly Deposit Logβ is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the βWeekly Deposit Log,β and assures all appropriate signatures are on the βWeekly Deposit Logβ.
- iii. Sends a copy of the βWeekly Deposit Logβ to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member βbanksβ, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers.Β Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer.Β Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until βdroppedβ from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents.Β This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales:Β The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet.Β This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant.Β This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.Β
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products.Β Weight of items varies from 10 to 50 pounds.Β Full load on two-wheeled hand truck may exceed 500 pounds.Β Generally, ensures that more than one person is available to perform this task.Β
- c.βAutopostsβ inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made β Ready β Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor:Β Ensures that βFlow-thruβ targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized.Β This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals.Β Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properlyΒ Β clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceedΒ established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is βoptimizedβ:
- i. Organized β¦ a place for everything, and everything in its place
- ii. Lineal Flow β¦ eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that βprep levelsβ are adequate for the forecasted volume of business for the day, including:Β products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer.Β Complaints may be received in person, by phone, or in writing.Β Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service.Β This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.Β
4. Personally serving customers as required to meet the demand of the volume ofΒ business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customersΒ frequently to see if there is anything else needed.Β
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products.Β This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.Β
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards.Β This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland β5 Starβ Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff.Β The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc.Β Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions.Β This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the fourΒ step training process of:Β (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work.Β This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.Β
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland.Β This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business.Β This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members.Β This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGMβs safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.Β Β
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant.Β This involves these processes:
1. Review of the Inventory on Hand is performed.Β The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order.Β The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit.Β This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules.Β This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week.Β The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc.Β Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures.Β This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures.Β This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS:Β The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant.Β However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit.Β This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received.Β Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products.Β Weight of items varies.Β Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS:Β The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile.Β Position involves taking large amounts of cash receipts to the bank at different times of the day including at night.Β Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel.Β Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily.Β Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence.Β There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills.Β Position involves communicating with team members, superiors and customers.Β Β
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time.Β The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety.Β Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members.Β Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company.Β Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision.Β As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service.Β Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds.Β Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience.Β Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel".Β This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife".Β This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve.Β It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper".Β This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock".Β A generic term used to describe a variety of containers used to hold food items served on a salad bar.Β Knives, spoons, spatulas and other common utensils.
"Make Table".Β An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders.Β Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table".Β A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven".Β A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher".Β A mechanical device consisting of:Β (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer".Β A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink".Β A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper".Β This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups".Β These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales".Β This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators".Β These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator".Β This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions.Β It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board".Β This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In".Β A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block".Β A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table".Β A table about 34 to 36 inches high, with a stainless steel top.Β The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
βKitchen and Dining Utensils".Β Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers".Β and other items to serve food and beverages to customers.
"Spoon".Β A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan".Β A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in".Β A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items.Β Compartment may be sufficiently cold to freeze items.
"Freezer".Β A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine".Β A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine).Β A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer".Β Electronic device used in tracking orders, inventory, payroll information.Β Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS"Β Field Management System.Β Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note:Β Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED:Β This work is performed on the employer's premises.Β Location of premises may vary throughout the employer's Company.Β This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
Specific Duties & Responsibilities include:
-Adhering to all food safety and workplace sanitation requirements.
-Ensures every item on station is produced to exact recipe & plating specifications.
-Meets daily productivity standards as established by Kitchen Management.
-Sets up station with sufficient product & utensils and prepares cooking & food holding equipment to ensure the station is ready for meal service.
-Prioritizes cooking & preparation times of each order to ensure timely delivery of guest meals.
-Willingly adjusts ingredients and menu item preparation standards to accommodate guest special preparation requests.
-Sets the next meal shift up for success by properly cleaning work stations, equipment & utensils, and maintaining an organized food storage area.
-Executes all position responsibilities in the spirit of proactive team work & cooperation.
-Makes sure all duties & sidework have been completed to standard at the end of their shift.
-Performs additional tasks & projects as assigned.
Helpful Competencies & Qualifications
-Ability to communicate and perform as part of a team
-Ability to memorize and replicate recipe/menu item production procedures.
-Possess the physical stamina to stand working for up to 10 hours.
-Consistently capable of meeting deadlines and production goals with limited supervision.
-Comfortable working in an environment that may experience significant temperature changes.
-Handle stressful situations in a positive and supportive manner.
-ServSafe (Food Handlers Certification) is a plus but can be obtained after starting.
We look forward to interviewing you for the full time or part time restaurant line cook position at Chuy's - The Summit soon. Apply today and schedule your interview ASAP!
Specific Duties & Responsibilities include:
-Adhering to all food safety and workplace sanitation requirements.
-Ensures every item on station is produced to exact recipe & plating specifications.
-Meets daily productivity standards as established by Kitchen Management.
-Sets up station with sufficient product & utensils and prepares cooking & food holding equipment to ensure the station is ready for meal service.
-Prioritizes cooking & preparation times of each order to ensure timely delivery of guest meals.
-Willingly adjusts ingredients and menu item preparation standards to accommodate guest special preparation requests.
-Sets the next meal shift up for success by properly cleaning work stations, equipment & utensils, and maintaining an organized food storage area.
-Executes all position responsibilities in the spirit of proactive team work & cooperation.
-Makes sure all duties & sidework have been completed to standard at the end of their shift.
-Performs additional tasks & projects as assigned.
Helpful Competencies & Qualifications
-Ability to communicate and perform as part of a team
-Ability to memorize and replicate recipe/menu item production procedures.
-Possess the physical stamina to stand working for up to 10 hours.
-Consistently capable of meeting deadlines and production goals with limited supervision.
-Comfortable working in an environment that may experience significant temperature changes.
-Handle stressful situations in a positive and supportive manner.
-ServSafe (Food Handlers Certification) is a plus but can be obtained after starting.
We look forward to interviewing you for the full time or part time restaurant line cook position at Chuyβs - Oklahoma City soon. Apply today and schedule your interview ASAP!
The Chef de Cuisine is responsible for maintaining the highest quality standards for the menu by being well-versed in the recipes, plate & product specifications, and cooking techniques of the menu.
They need to be familiar with and drive sanitation regulations and showcase those standards within the operation.
They support and create a culture with the staff to ensure that the guest experience and financial health of the business are in line with the standards, vision and goals of Block 3, and that their team embodies Apres Cru Hospitalityβs values.
In this role they will be responsible for consistently executing signature dishes according to existing recipes and collaborating on new ones that help define the restaurant and resonate with guests creating new regulars.
This position is also accountable for having a direct impact on the profitability of the operation.
They will be responsible for managing a large inventory of perishable food items and maintaining cost control & labor % while not compromising on standards.
They will need to be able to recruit, hire, lead, coach, and develop the kitchen and FOH staff to ensure meals are prepared in a timely manner at the highest level of quality.
The chef is also accountable for properly educating the team, both FOH and BOH, on menu knowledge.
The Chef de Cuisine is responsible for developing key hourly employees and sous chefs to further deepen our talent pipeline.
Leadership: Engage and inspire the management and line staff.
Lead the restaurant by role modeling the highest level of culinary standards.
Actively participate and contribute to the weekly Manager Meeting Work with the GM, Sous Chef(s), and Key Hourly Team to create a Culinary Operation agenda pertaining to the restaurantβs needs.
Lead the team with hospitality, integrity, respect, and an entrepreneurial spirit Guest Engagement: Ensure we are actively engaging with guests, before, during and after their experience.
Commit to passionate, intense, uncompromisingly humble hospitality and high-quality guest experience.
Consistent execution of food, beverage, service, and hospitality that aligns with Block 3βs brand.
Participate in local marketing functions and events to promote brand recognition at the highest level of quality.
Engage and interact in the guest experience by stepping out from the kitchen and cultivating regulars.
Business Acumen and Compliance: Operate smarter, play offense with sales, build trust with guests and investors.
Possess a maniacal and uncompromising approach to food production and food quality standards.
Properly execute the daily kitchen operational systems.
Keep systems binders complete, up to date, and organized with proper documentation.
Practice proper sanitation and safety at all times with compliance to general standards and Health Department regulations to protect the health and welfare of our guests and co-workers.
Comprehensive knowledge of all the components contributing to food & labor cost control.
Leverage technology and systems to forecast, track, order, receive, schedule, cost out labor and recipes Work to help foster a professional relationship with all vendors and resolve any issues that arise.
Properly execute menu rollouts and plan for a successful implementation.
Take ownership of the restaurantβs R&M needs and be able to communicate effectively Follow through to keep all restaurant equipment in satisfactory, working condition.
Lead and uphold a best in class approach to human resources, safety, food safety, sanitation, and cleanliness practices in the restaurant.
Partner with the GM to create proper staffing levels and schedules that achieve excellence in operations while taking care of the bottom line.
Employee Development: Identify/hire great people and develop them into great leaders.
Interview and approve all hiring for hourly kitchen employees for the restaurant.
Actively drive recruitment of talent to the restaurant; as well as retain talent by inspiring, teaching, and embracing a culture of development.
Ensure that operational and training standards are consistently followed and executed.
Effectively lead by demonstrating a professional approach with coworkers through great leadership skills, ethics, and team development.
Conduct talent reviews and performance evaluations on a timely basis; provide clear, transparent, honest feedback to the team on performance measures and recommend promotions or set corrective actions when appropriate.
Effectively identify and develop internal talent with success to help with the overall companyβs need for a talent pipeline.
Support continued education of hourly team members by being involved in daily training demos, line ups, and tasting sessions.
Hold all employees accountable to Block 3βs cultural values, goals, and standards.
Properly communicate and create an environment where new company initiatives are supported and embraced by the staff.
The opportunity
Delaware North Parks and Resorts is hiring a seasonal Kitchen Supervisor to join our team at Grant Grove in Kings Canyon National Park, California. Our ideal Kitchen Supervisor is an experienced Cook who enjoys working in a fast-paced environment and takes pride in delivering high-quality service and food to guests.
Pay
$23.00 - $24.00 / hour
Information on our comprehensive benefits package can be found at .
What we offer
- Weekly pay
- Free shift meal dailyΒ
- Employee discounts - 50% off at the restaurant and pizzeria, 20% off other food and beverage, 40% off retail
- Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide
Note: Additional benefits, including insurance and vacation, are available for eligible year-round positions at other Delaware North properties
Life in Kings Canyon National Park
Looking for a job with a side of adventure? Be part of a global team fortunate enough to live and work in the natural beauty of California's Kings Canyon National Park! Each day inspires in special places like this.
- Low-cost shared dormitory housing available for $65/ week, including utilities and wi-fi
- Housing includes free on-site laundry and a communal area for cooking
- Live amongst the giant sequoiasΒ
- Access to hundreds of miles of hiking trails with campsites, caves, mountains, rivers, and lakes to explore!
What will you do?
- Create weekly dining room menus from personal or established recipes
- Supervise food prep work while maintaining food quality, presentation, and sanitation standards
- Verify that all portion sizes, recipes, quality standards, department rules, policies, and procedures are maintained by kitchen associates
- Supervise all associates with cleaning and food production in their area
- Ensure all kitchen equipment is in full working order
- Maintain cleanliness and organization of walk-ins and freezers at all times
- Actively maintain food costs within parameters set by culinary leadership
- Effectively supervise proper breakdown, rotation, labeling, dating, and storage of food
- Perform opening, closing, and side work duties as instructed and according to proper guidelines
More about you
- Must be at least 18 years old
- At least 3 years' experience as a Line Cook, Lead Line Cook, or Kitchen Supervisor
- Ability to effectively communicate with others in a leadership capacity
- Ability to work in a fast-paced environment
- Attentive and detailed oriented
- Basic math skills; ability to understand, calculate and follow recipe measurements and proportions
- No college degree required
Physical requirements
- Manual dexterity is sufficient to chop, mix, blend, whip, etc. a variety of foods and liquids
- Ability to lift and carry large pans from ovens or freezers, weighing up to 50 lbs
- Frequently carrying 30 lbs
- Standing and walking
Shift details
Days
Evenings
Split shift
Holidays
M-F
Weekends
OT as needed
Events
Who we are
Kings Canyon National Park offers some of the most spectacular hiking, backpacking, and photographic opportunities in the United States. We have a variety of on-site housing and RV Sites available for our team members. We also offer associate discounts on food, beverage, and retail.
Our business is all about people, and that includes you. At Delaware North, youβre not just part of a team β youβre part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality β come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
Specific Duties & Responsibilities include:
-Adhering to all food safety and workplace sanitation requirements.
-Ensures every item on station is produced to exact recipe & plating specifications.
-Meets daily productivity standards as established by Kitchen Management.
-Sets up station with sufficient product & utensils and prepares cooking & food holding equipment to ensure the station is ready for meal service.
-Prioritizes cooking & preparation times of each order to ensure timely delivery of guest meals.
-Willingly adjusts ingredients and menu item preparation standards to accommodate guest special preparation requests.
-Sets the next meal shift up for success by properly cleaning work stations, equipment & utensils, and maintaining an organized food storage area.
-Executes all position responsibilities in the spirit of proactive team work & cooperation.
-Makes sure all duties & sidework have been completed to standard at the end of their shift.
-Performs additional tasks & projects as assigned.
Helpful Competencies & Qualifications
-Ability to communicate and perform as part of a team
-Ability to memorize and replicate recipe/menu item production procedures.
-Possess the physical stamina to stand working for up to 10 hours.
-Consistently capable of meeting deadlines and production goals with limited supervision.
-Comfortable working in an environment that may experience significant temperature changes.
-Handle stressful situations in a positive and supportive manner.
-ServSafe (Food Handlers Certification) is a plus but can be obtained after starting.
We look forward to interviewing you for the full time or part time restaurant line cook position at Chuy's - Franklin soon. Apply today and schedule your interview ASAP!
Pastry Cook 1 As a Pastry Cook 1, at Aulani, A Disney Resort & Spa, you will be responsible for overseeing the daily operations of all bakery outlets and assist with overall culinary supervision and execution of all menu categories and specific recipes for all bakery menu items including timing, quality, temperature, portion and presentation.
Will also assist Leads and Chefs to ensure proper delivery and production of exceptional bakery items for all Resort restaurant outlets and banquets and assist with specific Allergy requests.
Responsibilities : Perform various pastry techniques which include, scaling, mixing, proofing, baking, decorating, and finishing Prepare products and replicate a recipe according to guidelines with minimal or no supervision Prepare, decorate, finish and plate all bakery items to Resort and restaurant standards Occasionally assist in creating and decorating cakes, wedding cakes, and custom amenities Able to understand and interpret BEOβs, Private dining and restaurant orders Utilize proper food safety, sanitation and HACCP guidelines throughout all bakeshop food prep areas Check and maintain proper temperatures throughout all bakeshop areas Produce quality food products and understand the impact of spoilage Assist with preparation of items for Guests with special dietary needs Portion and arrange food on serving dishes using proper portion control and plate presentation Additional Pastry Cook 1 Responsibilities: Ability to perform all pastry techniques which include, scaling, mixing, proofing, baking, decorating, and finishing wedding cakes and show pieces May be required to communicate with Guests on stage when needed to explain cooking techniques or answer questions Formulates and prepares recipes for all outlets and banquet requests Responsible for monthly inventory and daily food orders Assist with providing overall culinary supervision including all outlets Responsible for Cast Member Training, progress reports, and bakeshop administration needs Assist with preparation of items for Guests with special dietary needs Directly assists the chef in the preparation for off-site functions Occasionally conducts Promotional cooking demonstrations for Guests Proficient in all Stations May be required to write and price custom menus for banquet events Responsible for inventory, reading menus, and estimate food requirements to create a production plan Basic Qualifications : Pastry Cook 1 ββ Minimum 5 yearsβ experience in culinary field/high volume bakery or Culinary Degree and 3 years related experience; Must understand the principles of proper sanitation; Working knowledge of cost controls Culinary Education Degree, Certification or Equivalent; Accredited Food safety certification or equivalent; must complete a 6 hour practical Additional Information : SCHEDULE AVAILABILTY Full-Time requires full availability for any shift at any time
- including early mornings, late nights, weekends and holidays.
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year.
Keyword: AULANI CASTING, AULANICASTING The pay rate for this role in Hawaii is $39.16 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.
To learn more about our benefits visit:
Position Summary
You're the person who brings Stone House Bread's story to life online β real-deal organic sourdough, slow-fermented with clean ingredients, Michigan roots, and that gut-health benefit. This isn't just posting random stuff and hoping it sticks. You own the full digital story: shooting/editing short-form videos, growing our email list into a loyal community, turning fans into superfans, and moving the needle on sales (repeat buys, more households grabbing our loaves off shelves).
Think: equal parts TikTok/Reels creator, community curator, and smart growth hacker β all while staying true to what makes us special: authentic craft, clean ingredients, and our proud Northern Michigan heritage.
You'll collaborate closely with our Creative Team (brand), Sales (retail), and Operations (new products + seasonals like cherry/apple). This is a high ownership role.
Key Responsibilities
β’ Create 15-20 pieces of content per month: recipes where Stone House Bread is the star, bakery storytelling content, customer features, health/wellness education, and seasonal campaign assets.Β
β’ Shoot and edit scroll-stopping short-form videos on your phone (mobile-first) that hook our core demographic.Β
β’ Build and grow our email list as the #1 repeat-purchase channel β weekly/bi-weekly sends that educate, inspire, and convert.Β
β’ Run the community like a pro: reply to comments/DMs fast, spot and activate superfans, build real relationships.Β
β’ Team up with local Michigan food creators, bloggers, and micro-influencers for seeding, UGC collabs, and organic reach.
β’ Track and report on what actually matters: email growth, open rates, repeat purchase signals, retail sales lift β not just followers and likes.Β
β’ Own monthly content calendars tied to launches, Michigan seasons, promos, and biz goals.Β
β’ Work cross-team on retail content, new products, brand voice/visuals.Β
β’ Test everything, iterate fast, improve constantly.
What Success Looks Like
In the first 60 days, 40-50 pieces out in our voice/aesthetic, nail top content themes, connect with 5-10 local creators, set up a smooth weekly workflow.
By 6 months, Email list is growing 10-15% MoM, open rates beating benchmarks, superfans posting UGC and spreading the word.
By end of year, Content helping boost repeat buys + household penetration in key markets, huge evergreen library, retailers begging for more bread because itβs flying off the shelves. Stone House is becoming a recognized brand.
Qualifications
β’ 1-3 years creating/managing social content or digital marketing (food/CPG experience).Β
β’ Strong portfolio: mobile-shot/edited recipe/food videos that perform.Β
β’ Know what makes recipe content pop (hooks, pacing, visuals, platform hacks for IG/FB/email).Β
β’ Cool being on camera (or directing others) for demos/storytelling.Β
β’ Data mindset: care about business results over vanity metrics.Β
β’ Self-starter energy β juggle projects, own your lane, no hand-holding.Β
β’ Real passion for good food, real ingredients, wellness (FODMAP, gut health, sourdough perks), and our mission to make amazing bread accessible.Β
β’ Tools: email platforms (Mailchimp/Klaviyo), editing apps (CapCut, Canva, Adobe), some AI helpers. Bonus: know older demo algorithms on FB/IG.Β
β’ Michigan or Chicago area β ready for 2-3 Traverse City days/month (bakery shoots, team working sessions)
Compensation & Benefits
Base Salary: $50,000 - $60,000 / year (based on experience + content strength).
Performance Bonuses: $2,000-$4,000 / year tied to real KPIs.
Total Compensation Value: $65,000-$75,000 including benefits.
Benefits: Medical/dental/vision; 15 PTO days + paid holidays; flexible hybrid schedule; professional development budget for conferences, courses, and skill-building; and unlimited Stone House Bread (obviously).
JOB DESCRIPTION
- Experience with restaurant/cafeteria budgeting/food costs required
- Culinary skills required
- Food Safety standards experience required
- Must possess a food handlerβs card within two (2) weeks of hire, if applicable
- Clear/Professional communication skills required
- Basic computer skills required including Microsoft Suite
- Sensitivity and respect for people of various backgrounds, cultures, experiences, and socio -economic situations required
- Basic cooking and cleaning skills required
- Create monthly menus that are nutritionally sound, cost-effective, and appealing to students, staff, and parents.
- Conduct ongoing training with kitchen staff in food safety, food cost, cooking technique, and food presentation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Prepare and cook food as per recipes, production records
- Create new recipes using commodities and purchased products
- Conduct taste testing with customers for new products and recipes
- Conduct roving chef demonstrations
- Create student menus that are cost - effective, appealing, and nutritionally balanced
- Input menus into the nutritional analysis program
- Place food and supply orders that meet the needs of each school while maintaining cost control measures
- Conduct training with cooks in food safety, HACCP, food cost, cooking technique and food presentation
- Work with the Cafeteria Manager to ensure quality workmanship
- Follow all local and Company health regulations
- Supervision and evaluation of subordinate employees
- Submit reports as directed and in compliance with deadlines
- Other duties, as assigned.
This job description does not state nor imply that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. This job description does not constitute an offer of continued employment or an employment contract.
QUALIFICATIONS, EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS
- High School Diploma/GED or equivalent required
- Associateβs degree in culinary arts or Bachelorβs degree major in areas including food and nutrition, food service management strongly preferred
- 3+ yearsβ experience in food and beverage back of the house operations
- Prior school food service experience desired
PHYSICAL REQUIREMENTS/WORKING CONDITIONS
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. Be able to work in a standing position for long periods of time (up to 5 hours). Be physically able to lift, reach, bend and stoop frequently lift up to 50 pounds Specific vision abilities required by this job include close vision, distance vision and peripheral vision.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. This position will involve computer tasks and telephone communication including, but not limited to, customer service. This job requires a comprehensive work effort while generally working a regular five-day work week schedule, however, occasionally a six- or seven-day work schedule may be required. Corporate meetings and functions may be required.
- Position typically works 50β60-hour workweek
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
LICENSING/ CERTIFICATION REQUIREMENTS
Foodβs Handler Card
SUPERVISION EXERCISED
100%
Position Summary: Are you tired of not being home on nights and weekends? Do you want to make dinner for your family again or at least have a life outside of work? Do you want to be more creative in the kitchen where your expertise and talent as a chef are valued?
We are seeking a talented and passionate Personal Chef to join our team. The ideal candidate will have a strong background in nutrition, professional kitchen experience, and a knack for recipe development. A deep passion for healthy cooking, expertise in ingredient replacement, and the ability to learn quickly on the job are essential. Additionally, the candidate must have experience working with clients and excellent communication skills.
About Us: We are a health and wellness-focused brand known for our personal chef services for meal prep, events and cooking classes. We specialize in catering to individuals and families with dietary restrictions, allergies, and healthy lifestyles.
Key Responsibilities:
Plan and prepare nutritious, flavorful meals tailored to clientsβ dietary needs and preferences.
Develop and test new recipes, ensuring they meet high standards of taste and nutrition.
Demonstrate expertise in ingredient replacement to accommodate dietary restrictions and preferences (e.g., gluten-free, dairy-free, vegan, kosher).
Maintain a clean, organized, and efficient kitchen environment at all times.
Shop for high-quality ingredients, ensuring freshness and nutritional value.
Communicate professionally with clients to understand their dietary requirements, preferences, and feedback.
Stay updated on culinary trends and nutrition research to continuously improve menu offerings and cooking styles.
Adapt quickly to new kitchen tools, techniques, and client needs.
Manage inventory and budget for kitchen supplies and ingredients in each clientβs home.
Qualifications:
Certification in Culinary Arts or equivalent in past experience
Background in nutrition or a relevant certification is highly preferred.
Minimum of 1 year of kitchen and cooking experience.
Experience in recipe adaptation and creation.
Strong understanding of ingredient replacement for various dietary needs and healthy cooking techniques.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
High level of professionalism and client confidentiality.
Flexibility to accommodate varying client schedules and dietary requirements.
Additional Requirements:
Valid driverβs license and reliable transportation.
Ability to lift heavy items and stand for extended periods.
Willingness to undergo a background check.
Benefits:
Competitive salary based on experience.
Opportunities for professional development and continuing education.
Positive and supportive work environment.
How to Apply: Interested candidates should submit their resume, cover letter, and a sample menu or portfolio of their work via email at
We are an equal-opportunity employer and welcome applicants from all backgrounds to apply.
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Prepare food according to established specifications and standardized recipes. Inspect equipment, cold meats, seafood, and produce to ensure product quality standards are met. Maintain inventory levels and order stock. Monitor rotation, storage, and quantity controls.
Job Functions
- Prepare food according to established specifications and standardized recipes.
- Inspect equipment, cold meats, seafood, and produce to ensure product quality standards are met.
- Maintain established inventory levels and order stock.
- Ensure proper product rotation, storage, and quantity controls.
- Consistently apply established safety and sanitation procedures.
- One (1) year of experience as a prep cook preferred.
- Must have a working knowledge of the production of a limited number of recipes in assigned food outlet while working under minimal supervision.
- Must be able to stand and/or walk for approximately 90% of shift.
- Must be able to lift, carry and maneuver up to 75 pounds.
- Other physical requirements of the position include but are not necessarily limited to reaching, grasping, bending, kneeling, and twisting at the waist.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.