Assistant Restaurant Manager
Job Description
About the position:
Casey Jones' Restaurant - a 175 seat restaurant located in the heart of the Strasburg Countryside - is looking for a seasoned industry veteran to assist the Restaurant Manager with running the front of house. Casey's is 5 minutes from Sight & Sound and 9 minutes from Rockvale Outlets. Our business has been experiencing significant growth and we need you to help us continue delivering a high-quality menu and train our staff to provide excellent customer service.
To be successful in this role, you’ll need management skills and experience in both front and back of the house. Those with integrity and a strong moral compass are most likely to succeed in this position. We also love "clean freaks" because no one wants to eat in a dirty restaurant.
We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is helpful, as you’ll work side-by-side with the Executive Chef to execute daily meal service, medium and large groups and more. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
The Assistant Front of House (FOH) Restaurant Manager is a hands-on position meaning that you will be acting as the FOH manager in the absence of the FOH Manager and supporting when the FOH manager is present.
This position is approximately 20-30 hours (3-4 days)/ week.
The restaurant is open 7-days a week for breakfast, lunch and dinner. If you have special scheduling needs to be able to attend church, higher education, etc. we can discuss that at your interview.
Responsibilities:
- Coordinate daily Front of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image (including enforcement of employee uniform policy) and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Skills
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role (servers with extensive restaurant experience are encouraged to apply even if you have not been in an official management position)
- Proven customer service experience as a manager
- Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Strong leadership, motivational and people skills
- ServSafe Manager certification is a plus
- RAMP certification is required (will be company paid if you are not currently certified)