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Great Lakes Piloting Mate
✦ New
Salary not disclosed
Lake leelanau, MI 1 day ago
Description:

Come Sail with us on the Great Lakes! If you are looking to sail with us as part of our Deck or Engine teams, safety, efficient operations, a family-oriented environment, one of the best leave and rotation systems on the Great Lakes, unprecedented teamwork and some of the most talented colleagues in the industry are just some of the reasons you will enjoy a career with us!

Whether you work in Canada or the U.S., a total rewards package is everything you receive as an employee and includes your income, paid travel to/from the vessel, healthcare benefits, retirement savings plans and work/life balance with best in class rotation (4 weeks on, 4 weeks off March through January.) Opportunities education and upgrade bonuses to support career growth at a pace that is right for each individual. Grand River Navigation Company is the U.S. operating subsidiary of Rand Logistics Corporation. Together with our Canadian sister company, Lower Lakes Towing Ltd., we are one of the largest marine transportation service providers operating on the Great Lakes today with a combined fleet of 15 bulk freight vessel is service to over 50 customers across the Great Lakes and St. Lawrence Seaway.

\"We can go where the big ships go and also where they can't!\"

Our Company is searching for qualified candidates for the position of Mate / First Class Pilot aboard our US flagged self-unloading vessels.

Responsibilities

Safely manning a Navigation Watch

Supervising the Maintenance and upkeep of the hull, decks and superstructure of the vessel

Responsible for the safe loading, unloading of cargo

Ensuring that vessel lifesaving and firefighting equipment is properly maintained

Supervising and directing the vessels Deck Department, including the ordering of Deck Supplies

Other duties assigned by the Vessel Master


Benefits

  • As an employee you are part of the Rand Logistics family where Teamwork and safety are a core values
  • Highly competitive wages and benefits
  • The best leave system in the industry
  • We pay for your travel to and from the vessel
  • Excellent Health and Retirement Benefits
  • Excellent safety record
  • Full comprehensive benefits package
  • Upgrade bonus
  • Paid training through MITAGS
  • And more!

Requirements:
  • TWIC Card - Transportation Worker Identification Credential
  • United States Merchant Mariners Credential (MMC) issued by the United States Coast Guard (USCG)
  • Endorsement as Mate of Unlimited Tonnage upon the Great Lakes and Inland Waters (minimum)
  • First Class Pilot of Vessels of Unlimited Tonnage upon the Great Lakes between Duluth, Gary, Buffalo and Port Weller to Cape Vincent
  • Unexpired US Passport or Enhanced Driver's License and allowed entry into Canada
  • Legally authorized to work in the US, without restriction
  • Excellent communication and ability to multi-task
  • Experience working as a team and desire to working together as a team player
  • Experience and desires to align to our Values: Creating a Positive Customer Experience, Health/Safety/Environment focused, High Integrity and Teamwork

Grand River Navigation is an Equal Opportunity Employer All qualified applications will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex, marital status, genetic information, protected veteran status, or any other status protected by law. We also comply with Family Medical Leave Act and Employee Rights Employee Polygraph Protection Act. chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/ , chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/

Not Specified
Customer Service Associate
✦ New
Salary not disclosed
Kent, WA 1 day ago

**Description**

Job Title: Customer Service Associate

Pay Rate: Our starting pay ranges from $17.15 to $22.60 depending on job duty/position.

Savers Benefits

Geographic & job eligibility rules may apply

Healthcare Plans

Comprehensive coverage (medical/dental/vision) at a reasonable cost

Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)

Paid Time Off

Sick Pay

Vacation Pay - Approximately 1-2 weeks

6 paid holidays plus 1 to 2 additional floating holidays

Team member discounts

Up to 50% off store merchandise

Flexible spending accounts

Use pre-tax dollars for eligible health and day care expenses

Employee Assistance Program (EAP)

A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance

Retirement Plan

A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

Life insurance

Company provided peace of mind and the option to purchase a supplemental plan

Additional Benefits

Performance Merit Increases

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are \"Thrift Proud.\" It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud .

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions:

At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.

What you can expect:

+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.

+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Savers is an E-Verify employer

24034 104th Avenue SE, Kent, WA 98030

Not Specified
Construction Field Superintendent
Salary not disclosed
Gonzales, Louisiana 5 days ago

Construction Field Superintendent

Gonzales, LA

Must be able to travel to Canada (TAR site)

Ability to obtain TWIC + Passport required

We are seeking an experienced Construction Field Superintendent to oversee on‐site industrial construction activities, ensuring safe, high‐quality, and efficient execution. This role manages crews, coordinates subcontractors, and supports both project and turnaround (TAR) work.

Key Responsibilities

  • Lead daily field activities and supervise construction crews
  • Enforce OSHA and site‐specific safety protocols; conduct Toolbox Meetings
  • Oversee crane operations, lift planning, welding, and process piping work
  • Coordinate subcontractors and ensure schedule adherence using P6
  • Resolve field issues and ensure work meets drawings, specs, and P&IDs
  • Approve contractor timesheets & support job package and bid prep
  • Maintain TWIC & TEIC; must travel to Canada for meetings/training

Qualifications

  • Construction Management degree preferred (or equivalent experience)
  • Strong industrial/petrochemical construction supervision background
  • TAR experience strongly preferred
  • Proficient in P6; able to read P&IDs and engineering drawings
  • Skilled in crane operations, lift planning, welding & QC processes
  • Strong leadership, communication & problem‐solving skills
  • Must maintain TWIC, TEIC & valid Passport
Not Specified
Café Ambassador - West County Center (Full Time)
Salary not disclosed
St Louis, Missouri 4 days ago
Café Ambassador - West County Center (Full Time)

The Experience:

Are you someone who finds their purpose in helping others? Do you love connecting with other people? We're looking for people who'd like to turn it into a meaningful career. As a Café Ambassador, you're at the heart of the Capital One community. You'll introduce café goers and customers to our best-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day is an opportunity for you to introduce people to Capital One. It's a place where we move dreams forward, a chance for you to help make financial freedom a reality for everyone in our community.

But while great customer service is where it starts, development means everything. Here, you'll find yourself working alongside a team of supportive, caring people. Your own kind of community, where you can learn and grow with opportunities to move within the company.

The Benefits:

At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It's backed by our belief that great work doesn't mean sacrificing your well being. It's part of our mission to set the standard for personal flexibility, so you can grow here and at home.

Here's what we are looking for in you:

Are you an outgoing, self-driven individual who thrives on building connections and having meaningful conversations with people? Do you value strong teamwork, problem-solving, and creating thoughtful customer experiences? This could be the perfect role for you!

Responsibilities:

● Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome

● Proactively engage with customers and the community in all areas of the Café whether you're helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys

● Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources

● Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you

● Stay curious, adaptable and have a desire to learn and grow through self development

● Continually learn new digital and technical skills

● Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café

● Volunteer within the community and be an advocate for financial literacy

Basic Qualifications:

- High School Diploma, GED, or Equivalent Certification

- At least 1 year of Retail, Sales or Customer Service experience

Preferred Qualifications:

- Associate's degree

- 2+ years of Retail or Customer-facing experience

- Proficient in G-Suite

- Strong written and oral communication skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Des Peres, MO: $47,840 - $55,016 for Cafe Ambassador

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-8 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

permanent
Project Engineer
Salary not disclosed
Boca Raton, FL 6 days ago

Role – Project Engineer (Industrial Environmental Systems)


Salary – $85,000 - $105,000 per annum


Type – Permanent, Full-time


Location – Boca Raton, FL


My client is a long-established engineering and manufacturing company specializing clean energy prodution. With more than 20 years of industry presence, the organization supports major industrial projects across North America and is known for delivering technically robust environmental compliance systems.


They are seeking a Project Engineer to support the coordination and delivery of large-scale industrial environmental control projects. The role will focus on project scheduling, coordination, and cost tracking while supporting engineering teams and customers through the full project lifecycle.


Some travel to project sites across the U.S. and Canada will be required.


The Project Engineer will have the following responsibilities:


  • Support the planning and execution of industrial equipment and environmental control system projects
  • Develop and maintain project schedules, milestones, and deliverables
  • Coordinate with internal engineering teams, vendors, and customers throughout the project lifecycle
  • Track project costs, budgets, and procurement activities
  • Assist with technical documentation, project reporting, and progress updates
  • Support equipment installation, commissioning activities, and site coordination when required
  • Ensure projects are delivered in accordance with customer specifications and project timelines


The Project Engineer will have the following attributes:


  • Bachelor’s degree in Engineering required
  • Experience supporting large-scale industrial or capital equipment projects
  • Familiarity with project scheduling, coordination, and cost tracking
  • Experience within industrial manufacturing, power generation, or environmental systems is beneficial
  • Strong communication skills and ability to work across engineering and operations teams
  • Willingness to travel occasionally to project sites across the U.S. and Canada


For more information about this Project Engineering opportunity, please apply, or email Jack Smillie at , who will be able to provide more details on the position.


Many thanks,

Premier Group

Not Specified
MANUFACTURING TECHNICIAN KALISPELL, MT
Salary not disclosed
Kalispell, MT 2 days ago
Manufacturing Test Technicians being hired for a long-term contract opportunity with a good chance of going permanently with Yoh’s client located in Kalispell, Montana

Pay Rate: 
$22 to $24 dollars per hour

Shifts are:
First Shift:            
6 am to 4:30 pm Monday through Thursday (potential for overtime)

What You Need to Bring to The Table
  • Intermediate experience with mechanical assemblies and/or electrical assemblies
  • Assemble small to large items in accordance with diagrams and install assemblies into interconnecting mechanical and electrical systems.
  • Any manufacturing electrical experience is a plus
  • High School Diploma or GED
  • Ability to pass a background check, have a valid driver’s license or state ID, and birth certificate

What You Will Be Doing

  • Assemble small to large items in accordance with diagrams and install assemblies into interconnecting mechanical and electrical systems.

Opportunity is calling, apply now!
What’s In It for You?

  • We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations.
  • Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada.
  • Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you.
  • Medical, Dental & Vision Benefits
  • 401K Retirement Saving Plan
  • Life & Disability Insurance
  • Direct Deposit & weekly epayroll
  • Employee Discount Program’s
  • Referral Bonus Program’s


 

Estimated Min Rate: $16.80
Estimated Max Rate: $24.00

What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

  • Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
  • Health Savings Account (HSA) (for employees working 20+ hours per week)
  • Life & Disability Insurance (for employees working 20+ hours per week)
  • MetLife Voluntary Benefits
  • Employee Assistance Program (EAP)
  • 401K Retirement Savings Plan
  • Direct Deposit & weekly epayroll
  • Referral Bonus Programs
  • Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: 

Not Specified
Plant Manager (Wood Products)
Salary not disclosed
Arlington, WA 2 days ago

Company Overview

Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact. To learn more about the company, visit us at: our Plant Operations in Arlington, Washington

Our 38-acre manufacturing site in Arlington specializes in the production of high-quality utility poles and is located 15 miles north of Everett. The local plant team is made up of 25 dedicated manufacturing professionals across a variety of positions, from entry-level to more advanced roles. To learn more about Arlington’s utility pole products (including a 1-minute video overview), visit our product page: Overview

The Plant Manager at Stella-Jones in Arlington is responsible for managing daily plant operation functions in a safe manner to ensure production schedules and requirements are achieved on a quality, timely and cost-effective basis. This leader ensures compliance with government regulations pertaining to environmental controls, hazardous waste management and safety.

Key Responsibilities

Safety, Environmental & Regulatory Compliance

  • Drives a positive safety culture by setting a strong example and continually improving the effectiveness of safety training and programs.
  • Ensures compliance with company, government, and customer policies, procedures, and regulations, including environmental controls and hazardous waste requirements.
  • Trains and ensures all assigned employees understand and adhere to safety, environmental, and operational requirements.

Production Operations & Performance

  • Manages daily plant operations to ensure production schedules and requirements are achieved safely, on time, and within quality standards.
  • Establishes production and quality control standards and obtains data regarding types, quantities, specifications, and delivery dates of products ordered.
  • Ensures all established cost, quality, safety, and delivery commitments are met.
  • Coordinates manufacturing activities with internal functions and suppliers to optimize the utilization of personnel, equipment, and materials.
  • Reviews production and operating reports and directs the resolution of operational, manufacturing, and maintenance issues to minimize costs and prevent delays.
  • Assures maintenance programs are executed and production interruptions are minimized through effective preventive maintenance follow-up.
  • Recommends system improvements and plans to enhance productivity and operational performance.

Financial Management & Business Planning

  • Develops and maintains manufacturing operations business plans, including labor requirements, cycle times, and production costs.
  • Participates in the annual budgeting process and is responsible for operating and capital budget development and attainment.
  • Establishes budget and cost controls and reviews production costs to support profitable operations.
  • Modifies production and inventory control programs as needed to maintain and improve financial performance.
  • Directs the preparation of accounting records.

Leadership, Staffing & Workforce Development

  • Maintains the operation with a qualified, competent workforce aligned to business needs.
  • Provides direct supervision of exempt and non-exempt staff, including performance evaluations, coaching, improvement plans, and disciplinary action when necessary.
  • Approves paid time off (PTO), assigns or delegates work, and provides on-the-job training and guidance.
  • Interviews candidates and supports hiring to build and retain a strong plant team.

Continuous Improvement & Industry Engagement

  • Visits related company facilities to maintain current knowledge of industry methods and cost performance.
  • Attends meetings, trade shows, seminars, and other professional events to stay current on manufacturing best practices.
  • Identifies and implements operational improvements that enhance efficiency, quality, and cost performance.
  • Performs other related duties as assigned.

Qualifications

  • Ten or more years of work experience in the manufacturing industry required
  • Five or more years of manufacturing plant leadership experience (ideally in roles such as Plant Manager, Production Manager, etc) required; Seven or more years preferred
  • Experience in wood products manufacturing or a similar industrial manufacturing environment preferred
  • Bachelor’s degree preferred

Knowledge, Skills and Abilities

  • Knowledge and practical experience of lean manufacturing methods
  • Ability to read and interpret documents such as safety and environmental policies and procedures, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Proficient in Microsoft Office and ideally SAP or other ERP systems

Employee Benefits

As a Stella-Jones team member, you will have access to excellent benefits and incentives including:

  • Competitive compensation w/ targeted starting base salary of $110,000 to $140,000 a year
  • Annual profit-sharing bonus program
  • 401(k) savings plan with excellent Company match (150% on the first 4% deferred)
  • Relocation assistance available to non-local candidates
  • Comprehensive total benefits package with 3 medical plans to choose from
  • Several company-paid benefits including: Dental and Vision coverage, Life insurance and Accidental Death & Dismemberment (AD&D) policies, Long-Term Disability Coverage, Access to a robust employee assistance program
  • Ability to purchase Company stock

Equal Opportunity Employer/Veterans/Disabled

Not Specified
Junior Sales Representative
✦ New
Salary not disclosed
Grove City, OH 1 day ago

At Inter-Co Division 10, we specialize in the distribution and installation of toilet partitions, lockers, washroom accessories, glass shower systems and other specialty construction products. With 11 locations across Canada and the United States, it is our mission to create the leading North American Division 10 distribution company focused on exceptional customer service, competitive pricing and industry-leading expertise and project delivery.


Looking for a new opportunity?

We are currently hiring a Junior Sales Representative for our office in Grove City, OH, just south of downtown Columbus.


This position will be responsible for:

  • Active sales & customer-development
  • Quote jobs for General Contractors by reviewing drawings, specifications, and project requirement to ensure complete and competitive bids
  • Prepare accurate cost estimates for commercial construction projects
  • Source products from various suppliers to obtain competitive material cost
  • Follow up with customers on quotes and to negotiate contracts
  • Call customers to conduct pre-bid calls, clarify project scopes and get on bidders lists


Is this the right role for you?

  • Full-time in-office position
  • You have an eagerness to learn, grow & develop
  • An ability to create & maintain positive relationships
  • Proactive & direct communication skills
  • Strong organizational skills & attention to detail
  • Confidence in negotiation & problem solving ability
  • Interest in the construction industry and willingness to learn and grow within the sector
  • Ability to thrive in a team-oriented and fun work environment


What You’ll Bring:

  • Undergraduate Degree
  • Knowledge of the construction industry would be considered an asset
  • A valid state driver’s license with access to a personal vehicle
  • A strong sense of hustle and drive, with a proactive approach to customer outreach


Why work for Inter-Co?

  • End your workday early every Friday at 2:00pm
  • Group Health Benefits including medical, dental and vision
  • Employee Shared Purchase Plan with company matching
  • 401K Plan with company matching
  • Travel Incentive Program to visit company locations
  • Paid time-off between Christmas and New Years Day
  • You’ll be joining a rapidly growing fast-paced business with multiple locations across Canada and the United States


Think you’d be a great fit? We want to hear from you—come grow with us.


As we are committed to providing a positive candidate experience, only those selected for an interview will be contacted. Applicants who may require an accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview.

Not Specified
Junior Account Executive
✦ New
Salary not disclosed
Houston, TX 1 day ago

About Financial Cents

Financial Cents is workflow and practice management software built for accounting and bookkeeping firms. We help firms standardize processes, improve team visibility, and deliver a smoother client experience without relying on spreadsheets, sticky notes, and disconnected systems.

We’re looking for an Account Executive who enjoys consultative selling, running strong demos, and helping operators solve real problems.



What you’ll do

  • Manage a full-cycle sales process from discovery through close with inbound prospects
  • Run consultative discovery to understand firm workflows, pain points, and success criteria
  • Lead tailored product demos that connect Financial Cents to the firm’s real-world process
  • Drive next steps, follow-ups, and deal momentum with clear communication and accountability
  • Maintain accurate pipeline management, notes, and forecasting in HubSpot
  • Partner with Sales, Onboarding, and Customer Success to ensure a strong handoff and set customers up for adoption
  • Build expertise in firm operations (workflow, deadlines, capacity, client communication, billing, and reporting)



What we’re looking for

  • 2+ years of sales experience (SaaS preferred, not required)
  • Confident communicator with strong presentation and demo skills
  • Strong discovery and qualification ability (you ask great questions and uncover root problems)
  • Consistent follow-up habits and comfort owning a pipeline end-to-end
  • High standards for CRM hygiene and forecasting accuracy
  • Coachable, competitive, and team-first
  • Experience using a CRM (HubSpot, Salesforce, or similar)
  • Able to work independently in a fully remote environment



Nice to have

  • Experience selling to accounting firms, bookkeeping firms, or professional services
  • Prior SaaS experience in a full-cycle closing role
  • Familiarity with workflow/practice management tools, automation, or operational software



Why Financial Cents

  • Fully remote team (U.S. or Canada)
  • Supportive, collaborative sales culture
  • Clear product-market fit in a niche we understand deeply
  • Strong onboarding, coaching, and room to grow



Location requirement

This is a fully remote role. Candidates must be located in the United States or Canada.



How to apply

Apply through LinkedIn. If your background aligns, we’ll reach out to schedule an initial conversation.


Not Specified
Process Engineer
Salary not disclosed
Albany County, NY 2 days ago

Location: On-site in Upstate NY (Relocation from Canada welcome!)


Please note: We are only considering W2 candidates at this time. Applications from third-party vendors or C2C arrangements will not be considered.


ADVENT Engineering is an engineering and consulting firm providing expertise to the pharmaceutical and biotechnology industries. Headquartered near San Francisco, California, and with operations in the Eastern and Western US, Canada and Singapore, our company is involved in almost every facet of global pharmaceutical and biotechnology facility design and process engineering and quality system projects.


ADVENT's services include process engineering, automation engineering, project engineering, facility/system design, start up and commissioning, validation and compliance consulting for distinguished and successful biotechnology and pharmaceutical manufacturing companies.

The successful candidate will work with a group of engineers involved in the design, automation, commissioning and start-up of various processes, systems and facilities. A combination of strong technical aptitude, automation engineering skills and technical writing are the desired skill set.


This is an outstanding opportunity to join our growing team!


Full-Time | Onsite

About the Role:

We are seeking a detail-oriented and technically proficient Process Engineer who will work with a group of engineers involved in the design, automation, commissioning and start-up of various processes, systems and facilities. A combination of strong technical aptitude, automation engineering skills and technical writing are the desired skill set.


Responsibilities

  • Work with Upstream equipment
  • Fermentation
  • Process optimization
  • Process scale-up or scale-down studies
  • Commissioning and Qualification
  • Protocol generation and execution
  • Data analysis
  • Report writing
  • Author SOPs
  • Great communication skills (presenting, and writing)
  • Protein expression/purification
  • GxP (GDP, GLP, or GMP a major asset)


Minimum Requirements

  • Bachelor’s or master’s degree in Biochemistry, Biology, Mechanical Engineering, Chemical Engineering, Biochemical Engineering, or related discipline.
  • Required: 3+ years of experience in the biotech-pharmaceutical academic or industrial environment.
  • Bioprocess experience preferred
  • Fill finish experience preferred
  • Basic knowledge of upstream/downstream drug substance manufacturing.
  • Basic knowledge of regulatory compliance inclusive of cGMP, OSHA, EPA, FDA regulations. Familiarity with ICH guidelines and EMA regulations is a plus.
  • Basic technical writing with proficiency in Excel, PowerPoint, Visio, Word, Sharepoint, etc. in addition to experience working within shared work environments.
  • Demonstrated experience with manufacturing processes and equipment such as CIP systems, bioreactors, filtration skids, chromatography and lyophilization equipment.
  • Basic knowledge of the Commissioning and Qualification.
  • Travel within USA as needed for the projects.


Perks & Benefits:

  • Competitive salary
  • Full health, dental, vision, and retirement benefits
  • Tuition reimbursement, PTO, and more
Not Specified
Sr FP&A Analyst - Roofing Operations
Salary not disclosed
Toledo, OH 6 days ago

About Erie Home

At Erie Home, we are powered by people on a single mission to make homeownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Erie Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.

From competitive medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Erie Home a workplace where you can win every day. Come grow your career with us.

Why Erie Home

  • We Win – Being driven every day to win is who we are
  • People Powered – Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more
  • Family Feel with Enterprise-Level Resources – You are important to us, and we’ve built a culture you’ll love
  • Support – Inclusion, sustainability, and reliability surround everything we do
  • Personal Growth – Dedicated to providing resources and encouragement for employee growth
  • Mobility – Locations throughout the U.S. and Canada, with continued expansion


Position Summary

The Sr. FP&A Analyst is a key business partner to Erie Home’s Operations, Pricing, and Expansion leadership teams. This role plays a pivotal part in delivering analytics to support decision making, uncovering profitability opportunities, and driving cross-functional alignment to achieve our short and long-term objectives.

This role partners closely with the Roofing Installation Operations team to provide actionable insights on profitability, cost management, productivity, capital deployment, and growth. The ideal candidate is highly analytical, operationally curious, and able to translate complex financial data into clear, practical recommendations for the business. The position reports to the Sr. Director of FP&A, Flagship Brands

Acting as a strategic partner rather than a traditional analyst, this role uses data-driven insights, business acumen, and influence to help identify opportunities for Erie Home’s Roofing Operations team to scale profitably.


Essential Duties and Responsibilities:

Operational Finance & Decision Support

· Serve as a trusted finance business partner to regional and branch operations leaders, supporting day-to-day and strategic decision-making

· Assess and maintain standard costs to reflect changes in key cost inputs

· Analyze job-level, branch-level, and regional profitability, including labor, material, and overhead performance

· Develop and monitor KPIs related to margin, productivity, backlog, capacity utilization, and cost control

· Identify operational inefficiencies and margin improvement opportunities; quantify financial impact, and support execution

· Evaluate and optimize incentive compensation for operations team to drive performance and clarity

· Evaluate capital project and equipment investment requests, including vehicles, roofing equipment, facility improvements, and operational infrastructure

· Build financial models to assess ROI, payback periods, IRR, and cash flow impact of proposed capital investments


Reporting & Analysis

· Prepare and deliver recurring financial reporting packages for operations leadership, including variance analysis vs. budget, forecast, and prior periods

· Perform deep-dive analyses on key drivers such as labor efficiency, material inflation, waste, and service costs

· Support monthly close by reviewing operational results and accruals related to operations

· Support Board of Director presentation material preparation


Budgeting & Forecasting

· Support the annual budgeting and rolling forecast processes for operations, including volume, revenue, labor, and cost assumptions

· Partner with operations to develop realistic forecasts aligned with backlog, seasonality, and market conditions

· Track performance against budget and forecast, proactively highlighting risks and opportunities


Cross-Functional Collaboration

· Work closely with Operations, Accounting, Supply Chain, and Pricing teams to ensure financial alignment and data accuracy

· Support strategic initiatives such as expansion, footprint optimization, and operational process improvements

· Contribute to standardization of financial and operational reporting

· Champion a culture of analytical excellence — teaching, influencing, and empowering leaders to use data strategically

· Share best practices, tools, and insights across the finance organization to elevate overall business intelligence maturity


Tools & Process Improvement

· Continuously evolve analytical methods, tools, and reporting to keep pace with Erie Home’s growth and market dynamics

· Help design and refine operational finance processes that scale with company growth

· Collaborate with IT partners to build tools and dashboards (Tableau, Salesforce, etc.) that elevate visibility and support real-time, data-driven management


Required Education and Experience:

· 4-7 years of progressive experience in FP&A or operations analytics, ideally within either a manufacturing or multi-site, direct-to-consumer or home improvement environment

· Bachelor’s degree in accounting, finance, business, or a related field

· Proficiency in NetSuite, Tableau, Salesforce, and Microsoft Office Suite (Excel and PowerPoint)


Preferred Knowledge, Skills, Abilities, or Certifications:

· Strong strategic and financial acumen; able to connect numbers to business narratives and outcomes


· Familiarity with job-costing, labor productivity metrics, and margin analysis


· Proven ability to communicate financial insights clearly to non-finance partners


· Relentless curiosity with the ability to dig deep for answers and insights


· Proven change agent with the courage to challenge the status quo and drive improvement


· Demonstrated ability to work autonomously in an ambiguous environment, prioritizing effectively and delivering measurable impact


· Exceptional communication and storytelling skills — able to simplify complex insights for senior audiences


· Resilient, adaptable, and comfortable leading through shifting priorities and business dynamics


· Builds trust quickly through collaboration, transparency, and follow-through


· Takes ownership of results, learns from setbacks, and moves with urgency toward solutions


Are We Your Company?

Focused on Growth Erie Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:

  • Innovating, Always – Providing cutting-edge solutions for employees and customers
  • Partnering with Our Customers – Building trusted relationships at the core of everything we do
  • Empowering Employees – Creating opportunities for growth and success in a supportive environment
  • Supporting Our Communities – Giving back to the places our customers and employees call home


What We Offer

  • Industry-leading compensation package
  • Competitive medical, dental, and vision benefits after 60 days
  • Retirement savings plan with company match
  • Paid parental leave and generous paid time off programs
  • On-campus fitness programs and meal delivery services
  • Comprehensive health, wellbeing, financial wellness, and childcare benefits
  • Opportunities for growth and advancement


Additional Perks

  • Employee assistance program with 24/7 legal, financial, and counseling support
  • Employee discount marketplace with thousands of savings options
  • Gym membership reimbursement
  • Employee resource groups, including VetConnect and the Women’s Committee


Awards and Recognition

Erie Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work® Certified™. Additional recognitions include:

  • Remodeling 550 list placements
  • Qualified Remodeler Top 500 rankings
  • Smart Culture Awards for employee-focused culture
  • Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition


Diversity and Equal Opportunity

Erie Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.

Not Specified
Junior Project Manager
🏢 Inter-Co Division 10 Inc.
Salary not disclosed
Grove City, OH 2 days ago

At Inter-Co Division 10, we specialize in the distribution and installation of toilet partitions, lockers, washroom accessories, glass shower systems and other specialty construction products. With 11 offices across Canada and the United States, it is our mission to create the leading North American Division 10 distribution company focused on exceptional customer service, competitive pricing and industry-leading expertise and project delivery.


Looking for a new opportunity?


We are currently hiring a Junior Project Manager for our branch location in Grove City, Ohio.


The primary responsibilities of a Junior Project Manager include:


  • Working with our sales & estimating team to complete the supply and installation of commercial washroom and locker room projects
  • Working with our customers to process and complete shop drawings, coordinate site measures, attend site meetings, order products and arrange for shipping
  • Managing third-party subcontract installers on job site installations
  • Reviewing and pricing change orders for existing projects, and actively following up to sell change orders on a profitable basis
  • Resolving a variety of different issues that arise with projects, including delays, adverse site conditions, installation issues and other day-to-day challenges that come with commercial construction
  • Collaborating with our manufacturer/supplier partners on orders and material deliveries
  • Working with other project managers, warehouse managers and drivers to successfully complete projects
  • Completing project deficiencies and working with customers to ensure complete satisfaction on their project delivery
  • Assisting with warehouse management and monthly inventory


Is this the right role for you?

  • Full-time in-office position
  • An eagerness to learn, grow & develop your Project Management skills
  • An ability to create & maintain positive relationships
  • Proactive & direct communication skills
  • Strong organizational skills & attention to detail
  • Ability to manage multiple files at the same time
  • Interest in the construction industry and willingness to learn and grow within the sector
  • Ability to thrive in a team-oriented and fun work environment


What You’ll Bring:

  • Successful completion of an Undergraduate Education
  • Knowledge of the construction industry would be considered an asset
  • A valid state driver’s license with access to a personal vehicle


Why work for Inter-Co?

  • End the workday early every Friday at 2:00pm
  • Group Health Benefits including medical, dental & vision
  • Employee Shared Purchase Plan with company matching
  • 401K plan with company matching
  • Company Travel Incentive to visit other branch locations
  • Paid time-off between Christmas and New Years Day
  • You’ll be joining a rapidly growing fast-paced business with multiple locations across Canada and the United States


Think you’d be a great fit? We want to hear from you—come grow with us.


As we are committed to providing a positive candidate experience, only those selected for an interview will be contacted. Applicants who may require an accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview.

Not Specified
Maintenance Technician
🏢 NADG
Salary not disclosed
Brandon, FL 2 days ago

NADG is a privately owned, vertically integrated real estate platform with over $6 billion of assets under management. NADG has been active in the acquisition and development / redevelopment of over 250 real estate projects comprising well over 35 million square feet across the United States and Canada.


NADG has sponsored over $2 billion of real estate private equity funds and investment vehicles. In addition to our funds, NADG continues to partner with and invest alongside some of North America’s leading institutional investors and currently manages over $2 billion of institutional investor capital.


NADG is tactical and opportunistic and operates three differentiated real estate strategies: NADG Retail, NADG Residential and NADG Mixed-Use.


NADG has a team of over 250 professionals and an active presence in numerous markets across the United States and Canada.


Please visit our website for more information.


POSITION: Maintenance Technician


LOCATION: Brandon, Florida


JOB SUMMARY: The Maintenance Technician will report to the Facilities Manager and ensure high quality maintenance and aesthetic of the property.



RESPONSIBILITIES:

  • Works with and knowledge of operation and safety procedures for bench and portable tools.
  • Performs minor plumbing, electrical, drywall, asphalt repair and painting.
  • Demonstrates proficient knowledge of property including common and back of house areas.
  • Ensures compliance with all site safety practices and standards.
  • Attends all required training classes, programs and drills as appropriate.
  • Demonstrates ability to be flexible, independent and motivated to complete assignments, including: work orders, general property maintenance, life safety and general safety inspections.



QUALIFICATIONS:

  • Minimum 1 year experience working in Facilities or Property Management (indoor/outdoor) in a large commercial setting.
  • Strong problem-solving skills and demonstrated sound/fact-based decision making.
  • Ability to work well under pressure.
  • Working knowledge of Computerized Maintenance Management System (CMMS) and Microsoft Office.
  • Working knowledge of applicable health and safety and building codes.
  • Strong understanding and demonstration of client focused approach.
  • Demonstrated ability to follow directions from managers.
  • Ability to bend, climb, walk and use extremities as needed to complete task assigned.
  • Ability to work a rotating schedule during center operations.
  • Ability to respond to and handle property emergencies 24/7.


We appreciate your interest in this role, however only qualified candidates will be contacted.

Not Specified
Corporate Safety & Health Compliance Manager
Salary not disclosed
Charlotte, NC 2 days ago

Position Summary:


The Corporate Safety & Health Compliance Manager is responsible for developing, implementing, and maintaining comprehensive safety and health programs to ensure compliance with OSHA, MSHA, DOT, state, and local regulations. This role provides strategic leadership and technical expertise to minimize risk, promote a culture of safety, and ensure regulatory compliance across all company operations. The position collaborates with site leadership, corporate teams, and regulatory agencies to drive continuous improvement in safety performance.


Key Responsibilities:


  • Ensure company-wide policy compliance with changing OSHA, MSHA, DOT and state and local regulations. This includes oversite of the policy update process for the Safety & Health Management Manual.
  • Manage internal and external safety and industrial hygiene audit programs company-wide, ensuring scheduling, completion, reporting, and all follow-up activities are completed.
  • Provide leadership, mentoring, direction and subject matter expertise to plant managers, safety managers/coordinators, supervisors, and site safety teams.
  • Design and deliver safety training programs for employees and management. Instruct all levels of employees on investigation of workplace incidents and regulatory violations.
  • Serve as primary liaison with regulatory agencies during inspections and inquiries.
  • Facilitate timely and accurate annual OSHA 300 reporting for each facility.
  • Drive standardization and continuous improvement by answering questions via phone/email and following up on required reporting and corrective actions.
  • Lead and coordinate the safety and health auditing process.
  • Act as the subject matter expert for determining severity and response to audit findings versus opportunities for improvement.
  • Manage the administration and data analysis function for Corporate Safety & Health.


Qualifications:


  • Bachelor’s degree in occupational safety & health, Environmental Science, Engineering, or related field (master’s preferred).
  • Minimum 5-7 years of progressive experience in safety and health compliance in a manufacturing environment, with strong knowledge of OSHA, MSHA, and DOT regulations. Experience with multiple sites/states a plus.
  • Skilled in leading others without formal reporting authority.
  • CSP, CIH, or equivalent credentials strongly preferred.
  • Strong project management, analytical, problem-solving, auditing and leadership skills.
  • Excellent communication and interpersonal skills.
  • Position will be located at the Charlotte, NC, NGC Headquarters.
  • Ability to travel up to 25% of the time.


Competitive Salary, with a general salary range of $93,984.00 to $117,480.00, or higher depending on education and experience.

Relocation assistance eligible.


BENEFITS INCLUDE:


  • Competitive salary
  • Comprehensive benefits to include:
  • Medical
  • Dental
  • Vision
  • 401(k) with employer match
  • Retirement Account
  • Parental Leave
  • Fertility Services
  • Adoption Assistance
  • Paid Vacation
  • Paid Holidays
  • Tuition Reimbursement
  • Life Insurance
  • Short-Term and Long-Term Disability
  • Flexible spending accounts
  • Wellness Program with medical premium incentives
  • And more…

-COVID Vaccine Personal Choice Employer

-Interested / Qualified candidates, please apply online

-No phone calls or third-party recruiters, please

-Employment ready applicants only


COMPANY INFORMATION:


National Gypsum Company, headquartered in Charlotte, NC, is the exclusive service provider of reliable, high-performance building products marketed under the Gold Bond®, ProForm® and PermaBASE® brands. The National Gypsum name – through its Gold Bond®, ProForm® and PermaBASE® product lines – has been synonymous with high-quality, innovative products, and exceptional customer service since 1925.


For decades, we have saved our customers time and money by providing the industry’s best, most reliable building products, resources and services. We are Building Products for a Better Future® one project at a time.


National Gypsum Company operates as a family of companies working together toward a common goal with collaboration and open communication. Our corporate entities include: NG Corporate, LLC; National Gypsum Services Company; Gold Bond Building Products, LLC; Gold Bond Canada, LLC; ProForm Finishing Products, LLC; PermaBASE Building Products, LLC; and Unifix Inc.


HIRING ENTITY: National Gypsum Services Company


The above information on this description has been designated to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of an associate assigned to this position. The company enforces a tobacco-free policy at all its locations.


All National Gypsum Company and corporate affiliate companies, including: NG Corporate, LLC, National Gypsum Services Company, Gold Bond Building Products, LLC, Gold Bond Canada, LLC, ProForm Finishing Products, LLC, PermaBASE Building Products, LLC and Unifix Inc , are Equal Opportunity Employers. Please visit to view all of our exciting employment opportunities. Employment contingent upon successful completion of background investigation. Pre-employment drug screening is required. All companies participate in E-Verify. E-Verify is an internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Not Specified
Senior Estimator: Cut-to-Size Natural Stone
Salary not disclosed
Plymouth, MI 2 days ago

Senior Estimator: Cut-to-Size Natural Stone 

 Plymouth, Michigan (Hybrid) 

 ASL Stone 

 Projects Across the U.S. & Canada 


ASL Stone is a leading supplier of cut-to-size natural stone for large-scale commercial construction projects across the United States and Canada. From our headquarters in Plymouth, Michigan, we support complex hardscape and architectural stone packages in competitive commercial environments. 


We are seeking an experienced Senior Estimator to lead all material takeoffs and pricing efforts. This is an in-office leadership role for an experienced commercial estimator with a strong background in the hardscape industry. 

 

What You’ll Own 

  • Detailed material takeoffs for cut-to-size natural stone supply packages 
  • Development of accurate and competitive material-only pricing proposals 
  • Full scope analysis of civil, landscape, and architectural drawing sets 
  • Review of finish schedules, elevations, and specifications to ensure complete coverage 
  • Identification of scope gaps, exclusions, and risk factors prior to bid submission 
  • Coordination with quarries and suppliers to confirm pricing, lead times, and availability 
  • Management of multiple commercial bids under strict deadlines 
  • Oversight and standardization of estimating processes and cost data 

 

Required Qualifications 

  • Minimum 10 years of commercial construction estimating experience 
  • Required experience within the commercial hardscape industry 
  • Proven track record performing material takeoffs and project pricing 
  • Experience interpreting civil, landscape, and architectural drawings 
  • CAD proficiency required 
  • Experience working within GC-driven commercial bid processes 

 

Preferred Qualifications 

  • Direct experience estimating cut-to-size natural stone supply packages 
  • PlanSwift experience 
  • Senior or lead estimating experience within a stone supplier or building materials organization 
  • Experience in pricing large, multi-phase commercial material packages 

 

Compensation & Benefits 

  • Competitive compensation aligned with experience 
  • Company-sponsored 401(k) plan 
  • Health insurance coverage 
  • Leadership-level role with direct impact on company growth 

 

Qualified candidates with commercial hardscape estimating experience are encouraged to apply. Candidates with direct cut-to-size natural stone estimating experience will receive strong consideration. 


#ConstructionCareers #Hardscape #StoneIndustry #Estimating #CommercialConstruction #SeniorEstimator #DetroitJobs #MichiganCareers 

Not Specified
Human Resources Administrator
🏢 Inter-Co Division 10 Inc.
Salary not disclosed
Austin, TX 2 days ago

At Inter-Co Division 10, we specialize in the distribution and installation of toilet partitions, lockers, washroom accessories, glass shower systems and other specialty construction products. With 11 locations across Canada and the United States, it is our mission to create the leading North American Division 10 distribution company focused on exceptional customer service, competitive pricing and industry-leading expertise and project delivery.


Looking for a new opportunity?

We are currently looking for an HR Administrator for our office in Austin, TX.


The responsibilities of this position include:

  • Organize, maintain and update internal databases while handling sensitive information
  • Assist in full-cycle hiring for our Canadian and U.S locations including job posting, sourcing, screening and offer management
  • Coordinate and schedule interviews between candidates and managers across all branches, ensuring a seamless and positive experience
  • Collaborate with hiring managers to identify and recruit top talent
  • Provide administrative support throughout the employee lifecycle from onboarding to offboarding
  • Assist HR team on events, project and programs as required


Is this the right role for you?

  • A full-time office-based role
  • An ability to maintain confidentiality of sensitive employee data with discretion
  • An eagerness to learn, grow & develop your career
  • An ability to create & maintain positive relationships
  • Strong organizational and time management skills with the ability to handle multiple projects simultaneously
  • Excellent communication and interpersonal skills


What you’ll Bring:

  • Bachelor’s degree in Business Administration, Human Resources, or related field
  • Proficient in Microsoft Office Suite and demonstrated ability to learn other application programs


Why work for Inter-Co?

  • End your workday early every Friday at 2:00pm
  • Group Health Benefits including medical, dental & vision
  • 401K with company matching
  • Employee Shared Purchase Plan with company matching
  • Paid time-off between Christmas and New Years Day
  • You’ll be joining a rapidly growing fast-paced business with multiple locations across Canada and the United States


Think you’d be a great fit? We want to hear from you—come grow with us.


As we are committed to providing a positive candidate experience, only those applicants selected for an interview will be contacted. Applicants who may require an accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview.

Not Specified
Office Administrator/Executive Assistant | Youtheory
✦ New
Salary not disclosed
Irvine, CA 1 day ago

Company Overview

Nutrawise Health & Beauty, a division of Jamieson Wellness is located in Irvine, California, and is a leading manufacturer of health and wellness supplements, including the award-winning line of Youtheory® products.


Our Youtheory brand is widely distributed online and in club retail locations in the United States and Canada, with a growing global presence.


As a part of Jamieson Wellness Inc., a leading global health and wellness company, and Canada’s #1 VMS brand, our purpose is Inspiring Better Lives Every Day.


SUMMARY

The Office Administrator, Executive Assistant, is responsible for a wide variety of administrative duties in support of senior management members. Duties include but are not limited to front desk/office management, calendaring, arranging travel plans, scheduling appointments and meetings, drafting internal and external correspondence, meeting minute-taking and distribution and HR support. The Executive Assistant and Office Administrator is also required to maintain confidentiality and professionally interact with employees, management and the public. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


PRIMARY RESONSIBLITIES

Executive Assistant Responsibilities and Duties

  • Provide direct administrative and office management support to members of the Senior Leadership Team
  • Maintain work schedules and calendars of executive management, particularly the Senior Leadership Team members that you are assigned to support
  • Prepare travel schedules, book travel arrangements, and make reservations for the Senior Leadership Team members that you are assigned to support
  • Coordinate logistics of executive team programs including meetings, seminars, workshops, special projects, and events
  • Review all documents, reports, and correspondence prepared for executive signatures for format, content, grammar, spelling and make edits as necessary
  • Receive and distribute incoming mail
  • Review, evaluate, and distribute priority correspondence/emails for the Senior Leadership Team members you are assigned to support
  • Facilitate communication from department managers, business unit leaders, and project managers
  • Complete expense reports and other related duties
  • Prepare and review presentations, as required
  • Present a positive and professional image of the executive office to all visitors, suppliers, inquiries, and other persons


Office Administrator Responsibilities and Duties

  • Front desk reception duties including answer phones and route calls to the appropriate people, divisions, or departments across the organization and
  • Respond to e-mail and in-person inquiries from clients, business partners, and other parties.
  • Schedule parties.
  • Schedule conference rooms and ensure the appropriate presentation equipment is available.
  • Beverage/snack service, including making and setting out coffee, water, and snacks or other meals as indicated for meetings.
  • Receive mail/packages and direct appropriately.
  • Hand out employee applications.
  • Assist in the ordering, receiving, stocking, and distribution of office supplies.
  • Assist with other related clerical duties such as photocopying, faxing, filing, and collating as requested by Executive leaders, Human Resources, and Accounting teams.
  • Troubleshoot and/or escalate office administration issues as appropriate


HR Support Responsibilities and Duties


  • Assist with events and planning
  • Perform other duties as necessary to support HR


Benefits:

  • Competitive salary, including discretionary performance-bases bonuses
  • Health Benefits (medical, dental, vision)
  • Life Insurance
  • 401(k) Matching
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Vacation Time
  • Employee Recognition Programs
  • Learning & Development
  • Work/Life Balance
  • Fun Company Events


Our Values

ACCOUNTABILITY: We do what we say. We take personal ownership for our work and actions and its impact on others and the business.

RESPECT: We do it together authentically and inclusively. We actively listen and engage each other, including diverse perspectives.

EXCELLENCE: We drive to high standard for product, people and planet. We challenge the status quo and bring forward innovative ideas in the continuous pursuit of quality.

AGILITY: We embrace change and act with flexibility. We welcome new ideas and feedback, swiftly incorporating them to improve our performance.


The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Not Specified
Assistant General Manager (AGM)
✦ New
Salary not disclosed
Fort Worth, Texas 1 day ago
Job Description

Job Description

Overview:
The AGM is responsible for managing the entire kitchen's production staff, ensuring overall compliance with food production and menu specifications associated with O'Neill's orders, and maintaining all equipment. The kitchen manager is the second in charge behind the culinary director, additionally, the AGM will directly train, develop, and coach all cooks. The AGM will be on-site supervisor and leader, a creative agent of solution-oriented actions in situations that require immediate action. The AGM will make
decisions as the coordinator of team efficiency, productivity, scheduling/adjustments, documentation, vendor ordering, and directly managing food safety and HACCP compliance, following company procedures related to the health department, customer satisfaction, safety, and cost. The AGM will ensure that all team members are dressed in O'Neill's uniforms, practice O'Neill's food safety standards, work together in a professional and coordinated manner, communicate in real-time, answer phones as needed,
and produce world-class cuisine and presentations, quality, and service internally and externally. The AGM will be responsible for culinary performance, product specification, and accuracy, which they will report to the Culinary Director. The AGM will assist in keeping up with company emails and client communication outside of work and/or when asked to provide the utmost customer service and timely responses to clients.

Extended Training:
The AGM's primary responsibility is to dynamically manage the kitchen staff through clear direction, communication, and training/coaching to maximize productivity and quality of work. In addition, the AGM will organize and orchestrate kitchen staff and operations to achieve exceptional cuisine to exact specifications and maximum profitability while maintaining O'Neill's Quality, Guest Service & Performance Standards.
The AGM will assist in scheduling, directing, overseeing, and developing all kitchen staff, including disciplinary actions and performance reviews, as needed. The AGM implements and trains all staff on Food Safety and driver Safety, oversees/purchases food, establishes production levels and inventory controls through approved documentation tools, manages/controls food cost issues and provides solutions.
Under the direction of the GM, the AGM's primary responsibility is to uphold production efficiency, assign production lists, monitor and audit the quality of artistic displays, spec trays, quality salads, sandwiches, canapés, desserts, and sauces - and all hot and cold food preparation, which the Chef directs.
The AGM is one of the leading culinary professionals in O'Neill's kitchen and will dress professionally and conduct himself or herself professionally with fellow team members, external customers, and peers.
The AGM is responsible for working with the Chefs and Expo team to prioritize orders, ensure the use of the freshest ingredients, accuracy in preparation, quality assurance, order finalization, and the use of appropriate packaging and labeling, labeling and overall compliance with MENU specifications associated with all O'Neill's client orders. *The AGM is responsible for verifying that food quality and specifications match the kitchen-issued specifications.
Maintains a safe, orderly, and sanitized kitchen by setting up quart-sanitizer stations, monitoring and journaling temperature logs, and using gloves, food safety tools, and best practices when cooking and working in the kitchen.
Further responsibilities may include all purchasing requests and standards, verifying that purchased ingredients are of the required specification and ensuring that routine equipment cleaning and maintenance are carried out in their department.
When called upon, the AGM will safely operate company vehicles and drive in compliance with all local and federal laws and regulations to support operations.
The AGM must maintain ServSafe
The AGM answers kitchen phones as needed and maintains food safety certification at all times and Allergen Training.
The AGM will assist in keeping up with company emails and client communication outside of work and/or when asked to provide utmost customer service and timely responses to clients.
The AGM will work as a team leader at all times when on duty and communicate with administrative team, local operations, and the company call center as required or needed.
The AGM is responsible for coordinating guest service communication and administrative duties within the AGM operations for O'Neill, consistent with company policy and procedures, resulting in outstanding guest service and client loyalty.
The AGM will be responsible for providing an active and engaged level of personalized guest service and communication, as well as administration support while exhibiting a high level of security with the information provided by the client and adhering to all details.
Contribute to all functions and operations of their respective Operations teams.
Answer phones locally and take client calls as required to enhance service and client communications.
Work on assigned e-mails & client assignments that are coordinated by management.
Ensure any orders in the kitchen processes are updated, accurate, and coded properly.
Manage logging of receipts, pricing, revision updates, shopping, invoice entries, and payroll paperwork.
Process Event solutions using company-issued SOPS and resolution steps in management support.
Making sure that orders are received includes the necessary steps to confirm the order and accurately finalize the order, i.e.
Communicate all issues required to be passed down to management at the beginning and end of the shift using our KAT Program and Manifest Systems.
All other duties as assigned by the GM and Directors.

Responsibilities:
The AGM is responsible for adhering to and supervising the following:
Uniform and appearance standards
Answering answer emails when asked and while on duty.
Overall communication with clients when asked or while on duty.
Time MGMT of staff and operation.
Multitasking and efficient productivity
Project MGMT
Carry out decisions that affect labor and food cost control output to our satisfaction.
Mentoring and teaching
Adhering to sanitation standards and cleaning schedules
Adhering to dish pit standards and systems
Assisting in the communication of inventory levels
Adhering to vehicle maintenance programs
Adhering to ALL company SOPs

Measures of Success:
Annual Performance Review- success will be measured using results of the Annual Performance Review (which are established biannually), just before the new Fiscal Year starts & at the 6-month mark of the fiscal year, to include Specific Job Responsibilities and O'Neill's Exceptional Service Goals:

Company Vision, Mission & Purpose

* Work Hard, Be Humble
* Prioritize Integrity & Accountability
* Live Every Day in a Guest Service-Centric Spirit
* Provide Clear & Inspiring Communication
* Commitment to World Class Teamwork & Performance

Knowledge, Experience, and Skill Requirements:
Culinary degree or equivalent in a kitchen environment within the catering or fine dining establishment required
Strong experience in ordering, inventory, setting up par levels, recipe selection, culinary preparation, and knife skills are necessary. Other required expertise includes food and equipment safety and a strong knowledge of food production.
Individuals must possess excellent verbal and written communication skills and be proficient in email, Internet use, and basic office software programs.
Must have demonstrated ability to manage and maintain customer accounts and attention to detail.
Current ServSafe Food Handling Certificate Required or must be obtained within 7 days of hire.
A demonstrated ability to take orders and follow through, as well as to work well with others in a team-driven, fast-paced environment, is essential.
Must be energetic, enthusiastic, creative, and highly motivated to assist in food preparation and presentation.
Prior hospitality/food Production, Cooking & Managing experience preferred.
Must have an excellent driving record and pass an FAA on-ramp security clearance and a pre-employment drug and alcohol screening.
Must be able to read a P&L.
Must understand culinary costs.
Min. 2 years of kitchen management experience.

OPERATIONAL DEMANDS:
The demands described here must be met by an employee to perform the essential function of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.
A flexible work schedule is required, including weekends and holidays, and frequent travel availability is a must. The candidate must be able to travel in accordance with O'Neill's current travel policy.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Multilingual is preferred.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out written, oral, or diagram instructions.
The physical demands described here must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee must frequently use hands to handle, reach, and carry with hands and arms. The employee is required to stand and walk. The employee must lift and/or move up to 20 pounds.

Disclaimer:
This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.
Not Specified
PATIENT SERVICES LEAD (FULL TIME)
✦ New
$37,050
Culinary Services Group is hiring immediately for a full time  PATIENT SERVICES LEAD position.
Location : Central State Hospital - 10510 LaGrange Road, Louisville, KY 40223
Schedule : Full time schedule. Days may vary, 6:00 am - 6:30 pm. Must be able to work every other weekend and some holidays. More details upon interview.
Requirement : At least 1 year of food service experience required. Healthcare experience preferred.
Pay Range : $19.00 per hour to $23.00 per hour

Culinary Services Group (CSG) is a top 50, fast-growing food service management company serving senior care, hospital, and behavioral health communities. We’re rooted in the belief that empowering our teams leads to exceptional service and better outcomes for those we serve. At CSG, you’ll be part of a collaborative culture built on integrity, where your contributions are valued and growth, development, and impact are part of every role.
Job Summary
Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.

Essential Duties and Responsibilities:
Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
Complies with regulatory agency standards, including federal, state and JCAHO.
Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
Performs other duties as assigned.

Qualifications:
Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.
BENEFITS FOR OUR TEAM MEMBERS
Full-time and part-time positions offer  the following benefits to team members: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer  the following benefits to team members: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs

Team Members may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Services Group (CSG) is an equal opportunity employer. At CSG, we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
permanent
Shift Leader - Urgently Hiring
Salary not disclosed
Cheboygan, MI 6 days ago
TITLE:  Shift Leader (SL)

PURPOSE OF THE POSITION:  The person holding this supervisory position is considered a part time team member and is responsible and accountable for:  the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives.  The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager.  In restaurants with an Assistant Manager, the Shift Manager is the next highest position.

ESSENTIAL FUNCTIONS:  The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful.  These accountabilities are organized according to our six Key Result Areas.

When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant.  The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.

I. PROFITABILITY

A.Planning

1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.

2.Achieves planned/budgeted profits, as communicated by the RGM.  This involves:

- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.

B.Policies:  Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.

C.Manages and Controls Cash:  In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.

1. Performs Banking Transactions

- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.

D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.

1. Establishes the correct number of cash drawers.  Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer.  Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents.  This requires due diligence on the part of the managers.

E.Assists the RGM in Managing and Controlling Cost of Sales:  The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet.   This includes these processes:

1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.

2.Properly accepts deliveries and properly stores inventory items used in the restaurant.  This involves these processes:

- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. 
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products.  Weight of items varies from 10 to 50 pounds.  Full load on two-wheeled hand truck may exceed 500 pounds.  Generally, ensures that more than one person is available to perform this task. 
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.

3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.

4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.

5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.

6.Assures the correct order entry procedures are followed by all order takers.

7.Assures compliance with team member consumption policies.

8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.

9.Communicates goals to team members and follows up with team members to ensure goals are being met.

10.The following tools are used to aid in controlling Cost of Sales:

- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report

F.Assists the RGM in Managing and Controlling Cost of Labor:  Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized.  This includes these processes:.

1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals.  Updates team member records as needed.

2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly    clock in at the beginning of their shift and clock out at the end of their shift.

3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.

4. Assuring the man-hours used for opening and closing the restaurant do not exceed   established targets.

5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.

6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.

7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.

8.Eliminating overtime hours for team members who are paid on an hourly basis.

9.Eliminating supplemental tip credit pay.

10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:

- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including:  products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.

11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.

12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.

G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.

II. CUSTOMER SATISFACTION

A.Maintains positive customer relations, which includes:

1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.

2. Assuring a comfortable environment for customers.

3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.

4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer.  Complaints may be received in person, by phone, or in writing.  Consult with the RGM if the customer is not satisfied with your suggested resolution.

- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer

5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.

B. Ensures customers receive prompt, quality service.  This includes:

1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times. 
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers   frequently to see if there is anything else needed. 
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.

C.Ensures quality ingredients are used to prepare all products.  This includes:

1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.

D. Ensures quality products, which includes:

1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations. 
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.

E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:

1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.

F.Implements new or approved changes in policies, procedures and/or operation standards.  This involves:

1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.

III.PEOPLE

A.Maintains positive team member relations and a positive and productive workplace, which involves:

1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.

B. Assists the RGM with managing the size and quality of staff.  The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:

1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc.  Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.

C.Assisting the RGM in training newly hired team members and team members preparing for promotions.  This involves:

1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of:  (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."

D. Manages team member performance and supervises work.  This includes:

1.Utilizing Coaching for Results, which includes:

- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist. 
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.

2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.

E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland.  This includes:

1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.

F. Assists RGM with personnel administration functions, which includes:

1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.

IV. MARKETING

A.Implements marketing programs to increase business.  This includes:

1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.

V. FACILITIES

A.Maintains a quality environment for our customers and team members.  This includes:

1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.  
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.

VI. ADMINISTRATION

A.Effectively manages time, allocating an appropriate amount to each Key Result Area.

B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.

C.If requested by the RGM, orders inventory items used in the restaurant.  This involves these processes:

1. Review of the Inventory on Hand is performed.  The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order.  The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.

D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit.  This involves these processes:

1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.

E.If requested by the RGM, prepares the weekly labor schedules.  This involves these processes:

1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week.  The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc.  Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.

F.Performs daily accounting procedures.  This includes these processes:

1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.

G.If requested by the RGM, performs weekly accounting procedures.  This includes these processes:

1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.

H.Meets all deadlines and assures that subordinates meet their deadlines.

I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.

J.Maintains and updates required files, manuals, and reports.

NON-ESSENTIAL FUNCTIONS:  The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant.  However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.

A.Receives and stores inventory items used in the unit.  This involves these processes:

1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received.  Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products.  Weight of items varies.  Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.

MINIMUM QUALIFICATIONS/REQUIREMENTS:  The following are the qualifications and minimum requirements necessary for a person to perform this job.

A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.

B.Valid driver's license, insurance and automobile.  Position involves taking large amounts of cash receipts to the bank at different times of the day including at night.  Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.

C.Able and willing to travel.  Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily.  Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.

D.Telephone (cellular or land line) at residence.  There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.

E.Sufficient physical agility to perform the functions of the position. This includes these processes:

1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills.  Position involves communicating with team members, superiors and customers.  
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time.  The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.

F.Ability to maintain a state of self-composure under conditions of stress and anxiety.  Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members.  Person in this position must be able to function effectively under these conditions.

G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.

H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company.  Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.

I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision.  As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service.  Also necessary in order to train new team members in this function.

J.Ability to communicate effectively with a large variety of persons with diverse backgrounds.  Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience.  Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.

EQUIPMENT USED:

Standard restaurant office equipment such as calculator, telephone, and computer.

"Pizza Wheel".  This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.

"Rocker Knife".  This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve.  It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.

"Vegetable Chopper".  This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.

"Crock".  A generic term used to describe a variety of containers used to hold food items served on a salad bar.  Knives, spoons, spatulas and other common utensils.

"Make Table".  An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders.  Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.

"Cut Table".  A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.

"Oven".  A power driven device operating at high temperatures used to bake food products.

"Automatic Dishwasher".  A mechanical device consisting of:  (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.

"Dough Proofer".  A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.

"Three Compartment Sink".  A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.

"Pan Gripper".  This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.

"Portion Cups".  These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.

"Scales".  This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.

"Pan Separators".  These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.

"Dough Perforator".  This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions.  It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.

"Cutting Board".  This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.

"Reach In".  A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.

"Scraper Block".  A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.

"Prep Table".  A table about 34 to 36 inches high, with a stainless steel top.  The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.

“Kitchen and Dining Utensils".  Such as knives, spoons, spatulas, etc.

"Plates, Bowls, Mugs, Tumblers".  and other items to serve food and beverages to customers.

"Spoon".  A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.

"Pan".  A round metal device with a raised edge for holding dough prior to topping and baking.

"Walk-in".  A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items.  Compartment may be sufficiently cold to freeze items.

"Freezer".  A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.

"Ice Machine".  A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.

"Soda Dispenser" (pop machine).  A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).

"Point of Sale Computer".  Electronic device used in tracking orders, inventory, payroll information.  Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.

"FMS"  Field Management System.  Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.

Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.

Serving tray, ticket book, bus tub, flatware and other small items.

Note:  Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.

PLACES WHERE WORK IS PERFORMED:  This work is performed on the employer's premises.  Location of premises may vary throughout the employer's Company.  This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
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