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Sr. Digital Product Manager (Membership, Customer Data & Loyalty)
🏢 Petco
Salary not disclosed
Want to help pets live their best lives?
We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.
  • Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
  • Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
  • Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.
About Petco
We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.
Membership, Customer Data & Loyalty
Position Overview
The Senior Digital Product Manager will lead digital product initiatives supporting Membership, Customer Data, and Loyalty programs for a $6B specialty retail organization. Will own the end-to-end product strategy and roadmap for customer identity, data platforms, and loyalty experiences across digital and in-store channels.
The ideal candidate brings deep expertise in customer data platforms (CDPs), identity resolution, loyalty ecosystems, personalization, and privacy governance, combined with strong business acumen and cross-functional leadership skills.
Key Responsibilities
Product Strategy & Vision
  • Define and execute the multi-year product strategy for Membership, Customer Data, and Loyalty platforms.
  • Develop and maintain a prioritized product roadmap aligned with enterprise growth, retention, and customer lifetime value (CLV) objectives.
  • Identify opportunities to leverage customer data to drive personalization, engagement, and revenue growth.
Customer Data & Platform Leadership
  • Lead development and optimization of customer data capabilities, including:
    • Identity resolution and profile unification
    • Data governance and compliance (GDPR, CCPA, etc.)
    • Segmentation and audience management
    • Real-time personalization enablement
  • Partner with Engineering and Data teams to evolve CDP, CRM, and marketing technology stacks.
  • Ensure scalable architecture to support omnichannel retail environments.
Membership & Loyalty Programs
  • Own digital product capabilities supporting loyalty enrollment, rewards management, tiering, promotions, and engagement campaigns.
  • Optimize customer lifecycle journeys from acquisition through retention.
  • Develop features that enhance member value proposition and drive repeat purchase behavior.
  • Measure and improve loyalty program ROI, retention rate, and lifetime value.
Cross-Functional Leadership
  • Lead agile product teams and collaborate closely with:
    • Engineering
    • Data Science & Analytics
    • Marketing & CRM
    • eCommerce
    • Store Operations
    • Finance & Legal
  • Serve as the voice of the customer and translate business objectives into clear product requirements.
  • Align stakeholders around KPIs and measurable outcomes.
Analytics & Performance
  • Define success metrics and KPIs (CLV, retention, engagement, incremental revenue, NPS).
  • Use data and experimentation (A/B testing, cohort analysis) to drive product decisions.
  • Build executive-level reporting and business cases for investment prioritization.
Required Qualifications
  • 5+ years of product management experience, with 3+ years in digital product leadership.
  • Deep expertise in customer data management, CDPs, CRM systems, and loyalty platforms.
  • Experience in retail, specialty retail, consumer brands, or omnichannel environments.
  • Proven track record of delivering data-driven personalization initiatives.
  • Strong understanding of privacy regulations and data governance frameworks.
  • Experience leading agile product teams and influencing cross-functional stakeholders.
  • Demonstrated ability to manage complex platform integrations and enterprise-scale systems.
Preferred Qualifications
  • Experience working in a multi-billion-dollar retail organization.
  • Background in subscription or membership-based business models.
  • Familiarity with leading CDP and CRM ecosystems (e.g., Salesforce, Adobe, Tealium, etc.).
  • MBA or advanced degree in business, technology, or related field.
Leadership Competencies
  • Strategic thinker with strong commercial acumen
  • Data-driven decision maker
  • Influential communicator with executive presence
  • Customer-obsessed mindset
  • Bias for action and measurable impact
  • Ability to operate in fast-paced, matrixed organizations
Impact of the Role
This role directly influences customer retention, personalization maturity, and revenue growth by shaping how the organization leverages its customer data assets. The Senior Digital Product Manager will play a critical role in strengthening membership value, loyalty engagement, and long-term customer relationships.
#CORP
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.
Salary Range: $103,800.00 - $155,700.00
Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .
Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.
Not Specified
Sr. Digital Product Manager (Search Optimization)
🏢 Petco
Salary not disclosed
San Antonio, Texas Metropolitan 2 days ago
Want to help pets live their best lives?
We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.
  • Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
  • Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
  • Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.
About Petco
We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.
Job Title: Sr. Digital Product Manager, Search & Discovery
General Summary
Responsible for driving the vision and execution of digital products (i.e., software applications), with a specific focus on enhancing search and discovery experiences, ensuring customers can easily find and engage with products across . Generally, works under minimal supervision on 1-3 features of medium complexity and/or an entire application. Working collaboratively with cross-functional teams to design, develop, and optimize solutions that drive innovation, improve customer satisfaction, and align with business goals.
Principle Duties and Responsibilities: (approximate percentage of time spent)
  • Studies end-user needs, defines product features and coordinates activities across teams to meet quality standards, project deadlines and business objectives. Activities include: gathering and writing requirements for medium and large application features; conducting competitive analyses; and using product discovery techniques to aid in prioritization of features (e.g., A/B, surveys, interviews, etc.). (60%)
  • Develops long-term product plans (i.e., roadmaps), and leads stakeholders through the roadmap process for assigned product(s). Activities include: conferring with engineering, marketing, clients, prospects, operations, legal and others, and developing financial models to aid in prioritization. (20%)
  • Monitors and reports on product utilization and identifies trends. (10%)
  • Provides guidance to less-experienced staff. (10%)
Minimum Qualifications
  • Bachelor’s degree in information technology, computer science, marketing, business administration or related field, 4+ years of experience as a Product Manager, preferably in e-commerce, search, or related digital products, or a similar role in an Agile, Scrum, Kanban or similar software application development and/or project management team environment, or an equivalent combination of education, experience and/or training.
  • Strong customer facing digital subject matter expertise with experience working on medium complexity features and/or an entire software application.
  • Experience with search technologies and platforms (e.g., , Solr, Algolia, or similar) is required.
  • Experience reviewing vendors and RFP processes for enterprise search platforms is preferred.
  • Proven track record of launching a search platform, from initial discovery through execution and successful launch.
  • Knowledge of A/B testing methodologies and experimentation platforms.
  • Familiarity with taxonomy design, product categorization, and search filtering.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees assigned to this job (within this classification). It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required for employees assigned to this job.
#CORP
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.
Salary Range: $103,800.00 - $155,700.00
Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .
Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.
Not Specified
Dispatcher
✦ New
🏢 SpeedX
Salary not disclosed
Humble, TX 1 day ago

About Speed Xpress Inc.


Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business's needs, exceed their expectations, and future-proof their ecommerce business.


In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.


About the role:

We are seeking a Dispatcher who excels in route assignments, driver communication, and real-time problem solving. In this critical role, you will be the central hub of communication for our Delivery Service Partners (DSPs) and drivers, ensuring the efficient execution of daily routes and the highest standards of delivery performance. This role is highly hands-on and requires constant presence on the dispatch floor—managing drivers, finalizing routes, solving issues quickly, and ensuring all packages leave the warehouse according to plan. The dispatch team is the final checkpoint, ensuring that every route leaves the building accurately, safely, and on time. This is not a desk or computer-heavy role. It is a floor-based operational control role requiring fast decision-making, clear communication, and strong situational awareness.


Key Responsibilities

1. Route Assignment & Dispatch Management

  • Finalize and assign daily routes to drivers and DSPs based on prepared manifests.
  • Ensure each driver receives the correct route sheet, package count, and load instructions.
  • Verify vehicles are loaded correctly according to the assigned route sequence.
  • Make quick adjustments when routes need rebalancing due to volume changes or issues.
  • Ensure every route leaves the building on time and with full clarity for the driver.

2. Driver Coordination & Communication

  • Serve as the main point of contact for dispatch-area questions from drivers.
  • Provide clear instructions, delivery expectations, and safety reminders before departure.
  • Ensure drivers are adhering to company policies, safety protocols, and DOT regulations.
  • Communicate changes or updates to drivers promptly.
  • Monitor route progress through check-ins and support drivers during their shift.

3. Operational Floor Presence

  • Maintain a strong presence in the dispatch area during departures.
  • Coordinate with warehouse staff to ensure totes and packages reach the correct routes.
  • Identify and correct mis-sorts or missing packages before departure.
  • Coordinate with maintenance and operations teams to confirm all vehicles are in safe and optimal working condition.
  • Work with QA/QC on route exceptions requiring driver confirmation.

4. Problem Solving & Real-Time Decision Making

  • Serve as the escalation point for complex dispatch issues, service failures, or compliance concerns.
  • Coordinate responses to emergencies, delays, disruptions, incorrect loads, or delivery barriers quickly and efficiently ensuring minimal impact on service levels
  • Reassign packages or stops to maintain service levels.
  • Quickly address issues such as delays, incorrect loads, or delivery barriers.
  • Assist operational leads with urgent issue resolution during dispatch peaks.

Requirements

  • High school diploma or equivalent; additional education or training in logistics or a related field is preferred.
  • Proven experience in dispatching routes, working with drivers/DSP, logistics, warehouse, or transportation operations is preferred
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in using transportation management systems (TMS) and other relevant software or tools (route lists, scanners).
  • Ability to work well under pressure, adapt to changing priorities and ability to make fast decisions in a time-sensitive environment.
  • Knowledge of transportation regulations and safety guidelines.
  • Availability to work flexible hours, including evenings and weekends, is required.
  • Comfortable standing and walking for most of the shift.
  • Bilingual Spanish

Preferred

  • Knowledge of DOT regulations, FMCSA rules, and transportation compliance standards.

Core Competencies

  • Leadership: Ability to handle assigned tasks and work toward operational excellence.
  • Analytical Thinking: Use data to drive decisions and improve performance.
  • Communication: Clear, professional interaction with internal teams and external partners.
  • Adaptability: Thrive in a dynamic, fast-paced logistics environment.
  • Customer Focus: Commitment to service quality and client satisfaction.


Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Not Specified
Data Annotator
✦ New
Salary not disclosed
Phoenix, AZ 1 day ago

This is a contract, April-October, Monday through Friday 9:00-5:00, in office in Pheonix!


Required Skills & Experience:

  • Prior experience with data annotation specifically for video review
  • Strong attention to detail and ability to follow instructions
  • Comfortable working with video content for extended periods
  • Basic computer skills and ability to learn new tools quickly


Nice to Have Skills & Experience

  • Prior experience with Annotation Tools
  • Background in User Research


Job Description


Hiring detail‑oriented Data Annotators on-site in Phoenix AZ to review and annotate video content for research and data analysis projects.


Overview: In this role, you will accurately label and categorize video footage while ensuring high quality, consistency, and confidentiality.


Key Responsibilities

  • Review and analyze video recordings to identify, label, and annotate specific actions, objects, behaviors, or events according to project guidelines
  • Accurately tag and categorize video data using internal annotation tools and platforms
  • Ensure consistency, precision, and completeness of annotations across all assigned content
  • Identify errors, missing data, or inconsistencies and document findings as needed
  • Collaborate with project leads to resolve annotation questions or discrepancies
  • Maintain strict confidentiality and handle sensitive data in compliance with privacy and security requirements
  • Meet productivity and quality benchmarks while managing multiple annotation tasks
Not Specified
Aviation Director Maintenance
✦ New
Salary not disclosed
Milan, IL 1 day ago

General Summary

As the Director of Maintenance, you will be the on‑site authority guiding all maintenance and service operations to ensure aircraft are safe, airworthy, and ready for flight. You'll oversee maintenance activities in full alignment with FAA regulations, the Quality Control Manual (QCM), the Repair Station Manual (RSM), and all approved maintenance data. Your leadership ensures every aircraft is maintained and released to service in full compliance with 14 CFR Part 145.

In this pivotal role, you will provide the strategic direction, hands‑on leadership, and regulatory accountability that keeps our maintenance organization operating at peak performance. You'll lead and mentor maintenance teams, oversee maintenance planning, and drive the daily execution of service operations at your assigned location-all while fostering a culture of safety, quality, and operational excellence.

Primary Responsbilities

Regulatory & Airworthiness Oversight

Ensure compliance with 14 CFR Part 145, Repair Station Manual, Quality Manual, and applicable FAA guidance.

Ensure maintenance is performed using approved technical data and proper procedures.

Ensure proper execution of return-to-service documentation.

Support FAA, customer, and third-party audits and ensure corrective actions are implemented and sustained.

Coordinate with Quality and Engineering on regulatory interpretation and compliance matters.

Maintenance & Service Execution

Direct all maintenance, inspection, repair, and modification activities at the site.

Ensure effective planning, sequencing, and control of maintenance work.

Ensure personnel, tooling, facilities, and materials are adequate for assigned work.

Conduct daily production oversight to ensure safe, compliant, and timely execution.

Safety Management

Promote and enforce a safety-first culture in accordance with the company Safety Management System (SMS).

Ensure hazards, incidents, and near misses are reported and addressed.

Support investigations and corrective actions related to maintenance events or deviations.

Personnel & Training

Ensure maintenance personnel are properly trained, qualified, and authorized to perform assigned tasks.

Ensure compliance with training, certification, and recurrent qualification requirements.

Provide leadership, direction, and accountability to maintenance supervisors and staff.

Operational Performance

Monitor and manage performance related to schedule adherence, labor utilization, and rework.

Identify and address operational constraints impacting compliance, safety, or delivery.

Support coordination with Planning, Parts, Quality, and Customer Experience functions.

Top Candidates Will Possess

Bachelor's degree in Aviation Management, Business or related field preferred

Minimum 10 years aircraft maintenance experience

Minimum 5 years in a maintenance leadership role within a Part 145 environment

FAA Airframe & Powerplant (A&P) certificate required

Deep understanding of business aviation airframes, powerplants, and diagnostics

Strong working knowledge of FAA Part 145 (and Part 91/135 interfaces), safety management systems, and quality assurance principles

Ability to troubleshoot complex maintenance issues and guide teams through efficient, compliant resolutions

Proficient in planning, workflow optimization, scheduling, and resource allocation

Strong communicator capable of translating technical issues into clear, customer‑friendly information

Builds trust with aircraft owners, operators, and OEMs through transparency and exceptional service delivery

Drives long‑range planning, departmental budgeting, capacity forecasting, and capability development

Identifies new service opportunities, efficiencies, and technology integrations to keep the MRO competitive

Inspires, coaches, and builds high‑performing maintenance teams

Demonstrates calm, confident decision‑making in high‑pressure operational environments

Instructions

Relocations assitance is there for this role

Not Specified
Product Manager - Electronics
✦ New
Salary not disclosed
Longmont, CO 1 day ago

ABOUT THE COMPANY:

Founded in 1927, MATHESON is one of the largest compressed gas providers in the world. MATHESON provides everything from onsite air separation plants to small portable gas cylinders and all the services required to support these products and customer applications. We offer semiconductor, medical, welding, bulk, and cylinder gases for customers across the country. MATHESON has over 300 locations and more than 4500 employees in the U.S.


POSITION SUMMARY:

Representing a core business unit for Matheson, this commercially focused person is responsible for managing Matheson’s point of use and bulk purifier and abatement product line and also will contribute to the sales of these products directly and indirectly by interactions with our existing sales team. New product roll outs, handling customer issues, and working with operations and quality departments to ensure the purifier products get ordered, manufactured, and shipped according to existing processes and standards.

ESSENTIAL ACCOUNTABILITIES:

The Purifier Product Manager Equipment - Electronics will increase sales and market share by developing relationships achieving levels of trust and credibility with the clients’ lab personnel, safety departments and procurement departments. Working directly and supporting Matheson’s Specialty and Packaged Gas sales team the Sales Specialist will drive our specialty gas sales initiatives.

Job Overview:

The Product Manager Equipment - Electronics will be responsible for Sales in support of overall sales internally at Matheson facilities and externally with customer visits.

Primary Responsibilities:

  • Understand and adhere to company safety work policies and operating practices: report safety incidents and near misses.
  • Increase sales and market share of point of use and bulk gas purifiers through direct and indirect sales activities.
  • Develop sales leads into profitable accounts working closely with local sales teams within defined regions
  • Serve as a conduit for information between clients and our senior management, operations and quality assurance departments
  • Provide management with regular reporting and updates regarding key customer, prospects and projects
  • Conduct sales for the Nanochem Purification Business Group and bulk gas purifiers directly to customers.
  • Identify and assist in managing quotes and customer follow-up with Customer Service and Internal Sales persons.
  • Assist in managing contracts for outside sales.
  • Follow up with monthly reports of sales and targets.
  • Answer technical and non-technical questions from customers to assist in the correct product offering.
  • Train existing sales people from Specialty gas and Packaged gas department and assist in external sales to customers.
  • Work with teams to establish and maintain operating and maintenance procedures and preventative maintenance schedules for purification systems.

· This position requires a combination of office work and fieldwork after work hours may be expected with International Customers.

· Excellent communication and interpersonal skills are needed to develop working relationships with the management team.

· Travel will be required for this role. Expect 30-50% travel.

Qualifications:

  • Bachelor's Degree in a technical discipline (Chemistry or Engineering preferred), or equivalent experience
  • Excellent organizational skills are required
  • Ability to write and interpret technical procedures and instructions
  • Ability to work on multiple projects during a given time frame
  • Industrial Gas Purification experience is preferred
  • Experience in Bulk gas and Heater Getter purification is preferred
  • Experience ultra-high purity gas purification systems is preferred
  • Basic analytical and instrumental aptitude is desired
  • Ability to travel within the U.S. and provide after-business-hours support as needed

Additional Skill Requirements:

  • Candidate must be a highly organized self-starter capable of working independently. Must have excellent communication skills (both orally and written), with an ability to deal with multiple levels of the internal organization, suppliers, and customers. An integral role for the candidate is to be able to work across organizational lines to accomplish their goals.
  • Carrying a cell phone and availability to plant personnel for off-hours assistance is required.

Technical Knowledge:

· Must of in depth knowledge about purifiers, purifier materials, specialty gas, specialty gas equipment, bulk, medical and industrial cylinder industry

· Manufacturing of specialty gases including pure gases, gas blends, hydrocarbon blends and reactive gas blends, industrial cylinder gases and bulk atmospheric gases.

· Computer skills including Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft PowerPoint and Microsoft Outlook

Training, Education and Experience:

· Bachelors of Science Degree in life sciences or chemistry ideally supported by an MBA or commercial experience within the strategic market

· 3-5 years’ experience in sales or marketing within the life science, bio-science, pharmaceutical, chemical, semiconductor or similar technical sales position selling hazardous materials, chemicals, equipment, process control devices or process analyzers. A working knowledge or experience from selling specialty, medical and industrial gases is preferred

· Working knowledge of ISO, Six Sigma and lean manufacturing practices

Job Scope/Metrics:

· Principal Duties and Responsibilities (below):

Primary Duties and Responsibilities

1. Safety Compliance thru Matheson Learning Management System, training, awareness, coordination with SHE Department, Sales and Operations Teams – support company safety programs through exemplary leadership.

10%

2. Direct Sales and sales support to existing gas sales people. Provide active engagement of prospects, sales teams, and customers with the end goal of new business sales and profit growth. Accelerate sales activities to profitably grow Matheson businesses along with executing the company business plans.

60%

3. Retain existing business with timely responses to technical questions, quotes and any issues or complaints.

15%

4. Training of local sales teams, customers and individual skills development

15%



The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability

Not Specified
Project Manager (DO NOT APPLY IF YOU DON’T LIVE IN MEMPHIS)
✦ New
Salary not disclosed
Memphis, TN 6 hours ago

About CRDN

CRDN is the leading expert in textile, electronic, art, and contents restoration. We restore

peace of mind to our customers after they have su􀆯ered loss due to fire, water, or wind

disasters. Our expertise and commitment to excellence have made us a trusted partner for

insurance companies, helping families recover from unexpected damage to their personal

belongings.


Position Overview

CRDN is seeking a motivated and detail-oriented Project Manager to join our team in Memphis, TN. This role is responsible for managing restoration projects from initial loss

inspection through project completion, working closely with insured customers, insurance

adjusters, and internal operations teams.

The Project Manager serves as the primary point of contact for customers and plays a key

role in project scoping, approvals, client relations, team coordination, and profitability

of projects.


Key Responsibilities

Project Scoping & Job Setup

 Receive new project assignments from Operations and/or Sales.

 Contact the insured to schedule site inspections.

 Conduct on-site inspections including still photos and 360° images.

 Listen to the insured’s account of the loss and build a detailed project report.

 Explain services, answer questions, and guide the insured through the authorization

process.

 Estimate project value using box/item/bag counts.

 Coordinate with Operations to assemble the appropriate field team.

 Prepare profit and loss projections.

 Create preliminary estimates using Xactimate.

 Draft detailed “story” emails to insurance adjusters requesting written approval to

proceed.


Approval & Insurance Coordination

 Contact adjusters daily (phone, email, or in person) to obtain estimate approvals.

 Request pre-approvals for:

o Subcontractors

o Specialized equipment

o Additional or weekend labor

o Waste containers

 Develop knowledge of insurance programs and billing practices to ensure

compliance.


Customer Experience & Marketing

 Serve as the first point of contact for new customers.

 Build trust and create a strong first impression during the scoping phase.

 Secure signed authorizations to begin work.

 Identify opportunities to expand project scope where appropriate.

 Build relationships with adjusters and industry partners to generate future business.


Project Planning & Documentation

 Create detailed Project Memorandums / PM Notes outlining:

o Room-by-room work instructions

o Estimated project timelines

o Special equipment requirements

o Site access instructions (lockbox codes, contacts, etc.)

 Ensure CSR and field teams have clear guidance to minimize miscommunication.


Field Leadership & Training

 Visit job sites daily to support and train field teams.

 Provide coaching on documentation, packing procedures, and handling contents

safely.

 Ensure work is performed accurately and e􀆯iciently.


Customer Service

 Act as the primary contact for the customer throughout the project.

 Address issues with empathy, professionalism, and urgency.

 Coordinate with Operations to resolve issues such as:

o Missed items

o Damage claims

o Additional service needs

 Deliver settlement checks and obtain signatures when resolutions are finalized.


Communication & Project Updates

 Follow up with customers after deliveries to ensure satisfaction.

 Provide adjusters with updates including:

o Start of work

o Pack-out completion

o Invoice finalization

o Non-salvage lists

o Delivery completion

o Damage resolutions


Financial Management

 Track materials used and project costs in PSA.

 Maintain job cost spreadsheets and project P&L.

 Submit commissions on completed work.

 Review and approve contents invoices for accuracy.


Collections Support

 Assist in ensuring invoices are paid.

 Follow up with customers or adjusters when needed, as commissions are tied to

payment completion.


Qualifications

 Experience in restoration, insurance claims, or project management preferred.

 Knowledge of estimating software such as Xactimate strongly preferred.

 Strong customer service and communication skills.

 Ability to manage multiple projects and deadlines.

 Comfortable working both in the field and in an o􀆯ice environment.

 Detail-oriented with strong documentation skills.

 Valid driver’s license and ability to travel locally to job sites.


What We Offer

 Competitive salary + commission opportunities

 Career growth in the restoration industry

 Hands-on leadership role with significant client interaction

 Supportive operations and administrative team

Not Specified
Listing Management Assistant
✦ New
Salary not disclosed
Philadelphia, PA 6 hours ago

Ramblei is YD Fortune's full-service short-term rental brand. We handle everything for homeowners — interior design, staging, professional photography, listing creation, dynamic pricing, platform management, 24/7 guest support, cleaning, maintenance, and licensing. We're building something ambitious, and we want driven people to grow with us.

No prior STR experience required — we provide full training. If you are organized, tech-comfortable, a strong communicator, and genuinely care about delivering a great guest experience, we want to hear from you.


WHAT YOU'LL DO

Listing Management

  • Maintain property listings across Airbnb, VRBO, , and other platforms.
  • Write clear, engaging listing titles, descriptions, house rules, and check-in instructions.
  • Coordinate listing updates when property features, pricing strategy, or guest policies change.
  • Monitor listing quality and help improve conversion rates based on guest feedback and platform data.
  • Support calendar management, booking restrictions, and reservation-related adjustments.

Guest Relations & Complex Support

  • Support our five full-time CSRs by handling complex guest cases they escalate to you.
  • Resolve reservation issues, special requests, complaints, refund situations, and platform disputes.
  • Communicate with homeowners in a calm, professional, and on-brand voice during sensitive situations.
  • Document escalated cases and follow-up actions clearly so nothing falls through the cracks.
  • Spot patterns in guest complaints or listing confusion and suggest improvements to listings or workflows.


WHO WE'RE LOOKING FOR

  • A strong communicator — clear, warm, and professional in writing.
  • Detail-oriented: you catch errors, inconsistencies, and missing information before they cause problems.
  • Comfortable working across multiple platforms and digital tools simultaneously.
  • Calm under pressure — you don't panic when a guest is upset, you solve the problem.
  • A team player who proactively shares information and supports the people around them.
  • Experience with Airbnb, VRBO, , Hostaway or similar tools is a plus — not required.
  • Bilingual (English/Mandarin) is a strong plus.


WHAT WE OFFER

  • Full training provided — no STR background needed, just a willingness to learn.
  • Competitive salary with performance-based bonuses.
  • Real growth opportunities as Ramblei scales — listing, operations, and platform strategy tracks available.
  • OPT/STEM OPT supported and H1b sponsorship
Not Specified
Delivery Service Representative
Salary not disclosed
Somerville, OH 2 days ago

Description:

Primary Responsibilities:

  • Loading/unloading delivery trucks.
  • Making deliveries to clients and setting up items as needed.
  • Maintaining accurate delivery and pickup records.
  • Accurately accounting for quantity/condition of items returned by clients to the warehouse.
  • Knowing specifics and applications of rental inventory, so to better answer questions and provide direction.
  • While driving company vehicles, serving as company representative, observing all laws and drive in a safe and courteous manner and completing safety inspection/safety check daily on vehicles.
  • Maintaining communication with the Transportation Manager and while efficiently completing your daily route.
  • Immediately reporting to the Transportation Manager and all issues, accidents and near misses that may occur with a customer, a customer's property, an AO employee, AO equipment, or other property while running a route.

The DSR will be expected to adhere to all company methods, policies, procedures, rules and requirements found in the All Occasions Employee Handbook and DSR Manual, as well as, verbal directions from company managers. They will also comply with all company safety rules and government regulations while working

The primary hours for this position arebetween 7:00 am - 5:00 pm, Monday - Saturday, but due to the nature of the business and this position, other hours will be required as necessary to provide for customer needs, including some Holidays, Sundays and after hours.

Working Conditions: As this position does require occasional outdoor set-up, you may be exposed to the general range of weather experienced in the area. You will work in areas that are not heated or air conditioned is routine. You may have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene and cleaning solvents. Propane is an obvious hazard; hence a sense of smell is required.


Requirements:

The ideal candidate must be able to lift approximately 70 lbs., maintain a professional personal appearance, and must possess excellent customer relations skills. They will also be able to stoop, crouch, bend, lift, lower, reach, twist, pull, push, cart and carry items.

Education, Skills & Requirements:

  • Must maintain a valid driver's license, DOT certification, and insurance eligibility.
  • Ability to speak English clearly and write legibly.
    • The ability to speak other languages is a plus.
  • Must pass company drug screen.
  • Must maintain an acceptable attendance record.
  • Must have a full range of motion and dexterity.
  • Ability to provide, understand and complete instructions furnished in written, oral or demonstrated form.
  • Maintain a cooperative working relationship with co-workers.
  • Must be able to maintain a high degree of patience.



Compensation details: 20-23 Hourly Wage


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Not Specified
Patient Registration Rep Lead
Salary not disclosed
Kansas city, KS 2 days ago

Position Title

Patient Registration Rep Lead

Bell Hospital

Position Summary / Career Interest:

Shift: Wed-7:30pm-4am; Fri. 7:30pm-4am; Sat.-Sun. 7pm -7:30am.

Patient Registration Representative Lead is responsible for supporting the supervisor with Inpatient/ Outpatient registrations for the Health System. Assists team members to obtain proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Serves as a resource and provides training to staff in collaboration with supervisor. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image. Assists supervisor with assigned projects related to improving workflow and efficiencies within the registration department.

Responsibilities and Essential Job Functions

* Performs responsibilities of the Patient Registration Representative.

* Works as a go-between with the clinical teams and staff to resolve workflow or throughput issues of the department.

* Resolves escalated patient and or clinical issues that arise within the department.

* Monitors Missing Req. Items Work Queue's and assigns accounts to team members as needed in collaboration with their supervision.

* Manages collection of co-payments and deposits made to the department. Verifies staff balance drawers daily.

* Serves as a resource and provides training to staff in collaboration with supervisor. Serves as an Epic \"super user\" for area of responsibility.

* Evaluates existing workflows and collaborates with supervisor on implementing improvements and standardization of workflows.

* Conducts staff training or education specific to their department workflows including new hire orientation and facilitating lunch and learns as needed to assist the supervisor.

* Leads the team in the absence of the supervisor or upon assignment.

* Will be required to fill in for any Departmental needs as assigned.

* Responsible for other duties or projects which are assigned by Management. These may include special projects, telephone coverage, filing, copying and other duties as instructed.

* Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

* These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

* High School Graduate or GED.

* 3 or more years of experience admitting/patient registration, pre-registration & pre-certification, or patient accounting experience.

* 1 or more years of experience of customer service.

Preferred Education and Experience

* Associates Degree in Business Management or a related field of study from an accredited college or university.

* 3 or more years of epic experience.

Time Type:

Full time

Job Requisition ID:

R-40558

We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

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