Senior Technical Lead

About the Company

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 223,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

About the Role

Responsibilities

• Design and implement ServiceNow HRSD solutions including:
• HR Case Management
• Employee Service Center (ESC)
• HR Knowledge Management
• Lifecycle Events
• Document Management
• Configure and customize HRSD applications, workflows, UI policies, client scripts, and business rules.
• Develop and maintain Flow Designer flows, catalog items, record producers, and approvals.
• Implement HR service portals and enhance user experience.
• Integrate ServiceNow HRSD with third-party systems (S4, SuccessFactors, SAP, AD, Payroll systems, etc.).
• Develop custom scripts using JavaScript, Glide API, and ServiceNow best practices.
• Manage data migration, transformation maps, and integrations via REST/SOAP APIs.
• Ensure data security and compliance with HR data privacy standards.
• Provide support, troubleshooting, and performance optimization.
• Participate in requirement gathering, solution design workshops, and documentation.
• Support upgrades, patches, and platform enhancements.

Required Skills & Qualifications

• 3–8 years of experience in ServiceNow development
• 2+ years of hands-on experience in ServiceNow HRSD module
• Strong knowledge of:
• HR Case Management
• Lifecycle Events
• Employee Center / Service Portal
• Flow Designer
• Integration Hub
• Experience with:
• Business Rules, Client Scripts, Script Includes
• UI Policies, ACLs, Data Policies
• Catalog development
• Strong JavaScript and Glide API knowledge
• Experience in REST/SOAP integrations
• Knowledge of ITIL processes (preferred)
• Understanding of HR processes (Onboarding, Offboarding, Employee Relations, etc.)

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

ServiceNow HRSD Implementation Specialist (Preferred

Job Title: Solution Architect (Position and Time Type)

Position Type: Full-time

Location: Chicago, IL

Salary: $115000-$140000

Equal Opportunity Statement

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

an experienced ServiceNow HRSD Developer to design, develop, implement, and support HR Service Delivery solutions on the ServiceNow platform. The ideal candidate will have strong expertise in HRSD modules, workflow automation, integrations, and ServiceNow best practices to enhance HR operations and employee experience.