Haystack Github Jobs Salary Jobs in Usa
214 positions found — Page 3
Sr. Platform Engineer | Hybrid in Irving, TX or Baltimore, MD
Optomi, partnering with a top financial services organization, is seeking a Sr. Platform Engineer with experience in contact center systems, reporting, and financial platforms. This hands-on role will take ownership of ongoing projects, deploy NiceCX, integrate GenAI, and build scalable applications and automations that enhance contact center operations. The ideal candidate thrives in fast-paced environments, can work independently with minimal onboarding, and collaborates effectively across teams.
Why This Role Is Exciting:
- Opportunity to move from contract to permanent employment
- Flexible onsite and remote work options
- Work with innovative technologies, including AI-driven automation and analytics
- Play a key role in end-to-end platform development and operational improvements
Responsibilities of the right candidate:
- Build, maintain, and enhance REST and GraphQL APIs, connecting NiceCX and other contact center platforms to internal systems.
- Integrate and maintain telephony systems (SIP, VoIP, PBX), IVR, chatbots, omnichannel routing, and CRM platforms.
- Deploy and operate applications on AWS (EC2, Lambda, S3, API Gateway), ensuring availability, reliability, and scalability.
- Establish and manage deployment pipelines using GitHub, Jenkins, and Kubernetes for seamless, automated delivery.
- Create workflows, reporting dashboards, and operational automations to boost efficiency and agent productivity.
- Monitor, analyze, and optimize system performance for real-time contact center workloads.
- Utilize logging, monitoring, and alerting tools (AWS CloudWatch, ELK stack) to maintain high operational standards.
- Partner with architects, product owners, QA teams, and senior engineers; mentor junior developers; contribute to architectural and technical decision-making.
- Produce technical documentation, runbooks, and knowledge-sharing materials to support operational continuity.
- Follow secure development practices and ensure systems meet regulatory requirements (PCI, SOC2, etc.).
Experience of the right candidate:
- 6–8+ years of professional software development experience
- Strong programming skills in Java, Python, JavaScript, and TypeScript
- Experience designing, developing, and consuming REST APIs
- Hands-on experience with AWS cloud services (EC2, Lambda, S3, API Gateway)
- Familiarity with DevOps and CI/CD tools: GitHub, Jenkins, Kubernetes
- Exposure to contact center technologies, telephony, or customer engagement platforms
- Solid understanding of software engineering best practices: version control, testing, debugging
- Ability to thrive in agile, collaborative team environments
- Enterprise financial services experience
Job Title: Senior DevOps Engineer – Kubernetes & Platform Engineering
Location: Bethesda, MD
Duration: Direct Hire
Job Description:
We are seeking a Senior DevOps Engineer to join a high-performing Platform Engineering team responsible for building and scaling a secure, multi-cloud infrastructure. This role will focus on Kubernetes (AKS & GKE), CI/CD automation, and Internal Developer Platform (IDP) enablement to improve developer experience and system reliability.
The ideal candidate will have deep expertise in cloud-native technologies, distributed systems, and observability, with a strong focus on automation, security, and scalability.
Key Responsibilities
- Design, build, and manage multi-cloud Kubernetes platforms (Azure AKS & GKE) with a focus on scalability, security, and cost optimization
- Develop and enhance an Internal Developer Platform using Backstage, enabling self-service capabilities and standardized development workflows
- Build and optimize CI/CD pipelines using Jenkins and GitHub Actions (pipelines-as-code, artifact management, environment promotion)
- Orchestrate data and batch workflows using Argo Workflows, ensuring efficient scheduling and execution of complex jobs
- Manage and optimize distributed systems including Kafka, CockroachDB, Couchbase, and Elasticsearch (performance tuning, backup/restore, disaster recovery)
- Implement and maintain observability frameworks using Prometheus, Grafana, and Tempo (metrics, logging, tracing, alerting)
- Develop platform tools and automation using Go, Node.js, or C#/.NET
- Enforce best practices for security, compliance, and reliability, including secrets management, RBAC, and incident response
- Collaborate cross-functionally with engineering teams to improve developer experience and platform adoption
Qualifications
- 5–8+ years of experience in DevOps, SRE, or Platform Engineering
- Hands-on experience with Kubernetes in multi-cloud environments (AKS & GKE)
- Strong experience with CI/CD tools such as Jenkins and GitHub Actions
- Experience with Backstage or Internal Developer Platform (IDP) tools
- Hands-on experience with Argo Workflows (not limited to ArgoCD)
- Strong knowledge of distributed systems (Kafka, CockroachDB/Postgres, Couchbase, Elasticsearch)
- Experience implementing observability solutions (Prometheus, Grafana, Tempo)
- Proficiency in at least one programming language: Go, Node.js, or C#/.NET
Ideal Candidate Profile
- Proven experience building and scaling cloud-native platforms in multi-cloud environments
- Strong understanding of Kubernetes architecture, networking, and security best practices
- Experience driving developer self-service and platform standardization using Backstage
- Hands-on with workflow orchestration and large-scale data pipelines
- Deep understanding of SRE principles (SLOs, SLIs, error budgets, incident management)
- Ability to balance performance, reliability, and cost-efficiency in production systems
- Strong communication skills with the ability to work across engineering and product teams
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Location: Alpharetta, GA (3 days a week onsite)
Duration: 6 months
Job Description:
We are seeking a skilled Site Reliability Engineer to join our team and help build, maintain, and scale our cloud-native infrastructure. You will work closely with development and operations teams to ensure our systems are reliable, scalable, and efficient. The ideal candidate is passionate about automation, observability, and infrastructure-as-code, and thrives in a collaborative, fast-paced environment.
Key Responsibilities
Design, implement, and manage cloud infrastructure on Azure using Terraform and Terragrunt.
Maintain and optimize Kubernetes clusters on Azure Kubernetes Service (AKS).
Build and manage CI/CD pipelines using GitHub Actions/Workflows and ArgoCD for GitOps deployments.
Enhance system reliability by implementing monitoring, alerting, and observability solutions with Grafana.
Automate operational tasks to reduce toil and improve team efficiency.
Participate in on-call rotations, incident response, and post-mortem analysis.
Collaborate with development teams to improve application performance, scalability, and resilience.
Implement and advocate for SRE best practices, including SLIs, SLOs, and error budgets.
Continuously improve system performance, cost efficiency, and security.
Required Skills & Qualifications
3+ years of experience in an SRE, DevOps, or cloud infrastructure role.
Strong experience with Azure cloud services and infrastructure.
Hands-on experience with java and Terraform and Terragrunt for infrastructure-as-code.
Proficiency with Kubernetes (preferably AKS and container orchestration.
Experience with CI/CD tools, especially GitHub Workflows/Actions and ArgoCD.
Solid understanding of observability tools like Grafana (Prometheus, Loki, Tempo experience is a plus).
Education Requirements Bachelor's degree required, (Masters preferred)
Job Title: Software Engineer
Duration: 12 months (Right to Hire)
Location: 100% Remote
Responsibilities:
- Design and build internal tools and automation-including API linting frameworks, OpenAPI specification validators, code?generation utilities, and workflow automation-to improve consistency, quality, and efficiency across the API lifecycle.
- Ensure developer experience is at the center of all software created, building intuitive, reliable, and friction?reducing tools that empower API producers and consumers and simplify their workflows.
- Collaborate, coordinate, and align with technical stakeholders such as architecture, platform engineering, security, and API governance teams to ensure tooling meets enterprise needs and integrates seamlessly with broader technical ecosystems.
- Apply industry best practices to deliver secure, scalable, and maintainable solutions that align with clients engineering, security, and compliance standards.
- Drive development activities from design through delivery, ensuring tools and services are released on time and effectively support both API producers and consumers.
- Champion code quality, implementing comprehensive unit testing, functional testing, and automated validation to ensure highly reliable solutions and fast feedback loops.
- Demonstrate engineering excellence, consistently applying high?quality engineering practices-including clean code principles, strong testing strategies (unit, integration, functional), CI/CD pipeline integration, versioning discipline, and reliable automated deployment strategies-to ensure tooling is robust, maintainable, and production?ready.
- Ensure all software created adheres to strong security principles, including secure coding practices, automated security scanning, vulnerability mitigation, and alignment with enterprise security standards-ensuring tooling is safe by design, safe by default, and safe in production.
- Support the tech lead in evaluating and shaping technical decisions, contributing insights and execution capabilities related to tooling, automation, and developer?experience improvements.
Tools & Technologies:
- Programming & Scripting: Java | Python | JavaScript | TypeScript, Bash / Shell Scripting
- API Design & Management: RESTful APIs, OpenAPI / Swagger (Specification, Validation), API Linting Frameworks, API Governance & Standards Enforcement, API Versioning Strategies
- Automation & Tooling: Code Generation Utilities, Workflow Automation Tools, Internal Developer Tooling, CLI Tools
- Testing & Quality Engineering: Unit Testing | Integration Testing | Functional Testing, Automated Validation Frameworks, Test Automation Tools, Code Quality & Static Analysis Tools
- CI/CD & DevOps: CI/CD Pipelines (GitHub Actions, GitLab CI, Jenkins), Automated Build & Deployment Pipelines, Artifact Repositories, Infrastructure Automation
- Cloud & Platforms: Cloud Platforms (AWS / Azure / GCP), Containerization (Docker), Kubernetes (optional / platform-dependent)
- Security & Compliance: Secure Coding Practices, Automated Security Scanning (SAST / DAST), Vulnerability Management Tools, Dependency Scanning, Compliance & Enterprise Security Standards
- Developer Experience (DX): Developer Tooling & Enablement Platforms, Documentation Automation, API Consumer & Producer Enablement Tools
- Collaboration & Version Control: Git | GitHub | GitLab, Agile / Scrum Methodologies, Issue & Work Tracking Tools (Jira, similar)
Duration: 6+ months (CTH)
Location: hybrid (Newark, NJ)
Summary
As a Senior Software Engineer on the Retirement Strategies Technology team, you will partner with product owners, tech leads, designers, engineers and delivery professionals to deliver quality platforms and products with speed.? You will code, test and debug new and existing applications as you implement capabilities to solve sophisticated business problems, deploy innovative products, services and experiences to delight our customers! In addition to advanced technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do.
Here is What You Can Expect on a Typical Day
Build applications ensuring that the code follows latest coding practices and industry standards, using modern design patterns and architectural principles; remove technical impediments??
Develop high quality, well documented and efficient code adhering to all applicable Prudential standards??
Collaborate with product owners in understanding needs and defining feature stories, tech leads in defining technical design and other team members to understand the system end-to-end and deliver robust solutions that bring about business impact?
Write unit, integration tests and functional automation, researching problems discovered by quality assurance or product support, developing solutions to address the problems??
Bring a strong understanding of relevant and emerging technologies, provide input and coach team members and embed learning and innovation in the day-to-day??
Work on complex problems in which analysis of situations or data requires an evaluation of intangible variables.
Use programming languages including but not limited to Java, JavaScript, Springboot, Node.js frameworks?
The Skills & Expertise You Bring:
Bachelor of Computer Science or Engineering or experience in related fields
Ability to coach others with minimal guidance and effectively leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization??
Experience with agile development methodologies and Test-Driven Development (TDD)
Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the company's business
Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges
Excellent problem solving, communication and collaboration skills
Advanced experience and/or expertise with several of the following:
Programming Languages:? Java, Java Script; working in distributed systems, object oriented programming, design patterns and design methodology; JAVA services using Spring,, Microservices, multi-threading, Concurrency and parallel processing
Frameworks:?Springboot, Node.js
Data Store:?NoSQL or Relational Data structures;
Data Streaming:?SQS, SNA
Application Programming Interfaces (API): Consumption & Development; implementing service oriented architecture (SOA) patterns; Web service technologies such as APIs, REST, JSON, SQL
API Management & Integration : Kong, Apigee
Unit, interface and end user testing?concepts and tooling (functional & non-functional)
Automated testing
Accessibility awareness
Software security skills?including?secure coding, web application security and ; Solid grasp of security concepts (authentication, authorization, encryption, digital signature, JWT), SSL, web service proxies, firewall, SAML 2.0, OpenID Connect, OAuth 2.0)
Dev Ops Tools & Practices: Branching techniques and usage of GitHub; DevOps
Software Development Life Cycle (SDLC): Monitoring and logging techniques
AWS Core Services across compute, storage, DB, IAM
Preferred Qualifications:
Strong experience with Domain Driven Development (DDD)
AWS cloud native solution development
Architecture Patterns
Design and critical Thinking
Financial/Insurance industry experience is a must, not a plus
People Leadership Experience is a plus.
Experience with agentic frameworks and AI driven development tools is a major plus [Claude Code, GitHub Copilot etc]
Length of Contract: 6 months
Location: Remote (Eastern time zone)
What are the top 3-5 skills, experience or education required for this position:
a. Proficiency in databases (SQL) and coding in R/Python
b. Experience with API development
c. Familiarity with AI techniques and strong curiosity for new technologies
d. Experience managing and curating bioinformatics datasets (BulkRNAseq, Proteomics, scRNAseq, CRISPR)
e. Code management, documentation, and version control (e.g., GitHub)
Job Overview: As a Data Analyst, you'll drive data quality and consistency in our central hub for storing OMICS data, address impactful data loading and curation projects and help improve and automate processes using agentic AI. Working closely with researchers, you'll ensure their data needs are met and help accelerate scientific discovery.
Key Responsibilities:
- Contribute to important data loading and curation projects for the departments Omics data server
- Address data quality and consistency issues in the CRISPR database.
- Apply agentic AI approaches for data loading and querying OMICS data
- Database Interaction: Use PostgreSQL to build, manage, and query large genomic datasets.
- API Development: Design and implement APIs for improved data accessibility and integration across platforms.
- Automation: Use Python and R to automate and optimize data workflows, prioritizing data quality and integrity.
- ETL Process Management: Develop and execute ETL processes to integrate high-value datasets in line with organizational standards.
- Collaboration: Work with cross-functional teams and research scientists to gather requirements, align to common data model standards, and facilitate effective data management.
- Documentation: Maintain comprehensive documentation and version control for reproducibility and teamwork.
Required qualifications:
- Master's degree in computer science, bioinformatics, or a related field, with 3+ years of relevant experience.
- Proven experience working with databases (PostgreSQL proficiency).
- Advanced skills in Python and R for automation and data manipulation.
- Experience handling and curating bioinformatics datasets (BulkRNAseq, Proteomics, scRNAseq, CRISPR).
- Code management, documentation, and usage of Github.
- Curiosity and basic knowledge of AI techniques applicable to data loading and querying.
- Excellent communication skills and a collaborative mindset.
- Demonstrated experience with AWS resources.
- Experience in API
Position title:
Instructor (Non-Senate, Non-Tenure Track)
Salary range:
The compensation model varies depending upon the course delivery format. For a synchronous Live Online course, a reasonable estimate for this position is $1,200 - $3,600 total per course. For an asynchronous Fixed Date Online course, this position is paid $150 - $165 per enrolled student and a reasonable estimate ranges from $1,200 -$3,300 total per course. Compensation may be shared among co-instructors depending upon the percentage of course content that each co-instructor teaches. Instructor compensation is determined by course length, number of units, enrollment, budgetary considerations, and other factors.
Percent time:
Part-time by agreement on a course-by-course basis.
Anticipated start:
Some appointments may begin as early as the spring semester.
Review timeline:
Applicants are considered for positions as needs arise; the existence of this applicant pool does not guarantee that a position is available. The applicant pool will remain in place for 9-12 months; those interested in remaining in the applicant pool beyond the advertised final closing date must reapply.
Position duration:
Length of courses differs depending on the subject, level, format/schedule, and credits taught. For the fall, spring, and summer semesters, course length typically ranges from approximately 5 to 16 weeks. Further course agreements may be assigned based upon program needs, meritorious performance, and funding availability.
Application Window
Open date: August 26, 2025
Next review date: Thursday, Mar 12, 2026 at 11:59pm (Pacific Time)
Apply by this date to ensure full consideration by the committee.
Final date: Tuesday, Aug 25, 2026 at 11:59pm (Pacific Time)
Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.
Position description
UC Berkeley Extension (UNEX), the continuing education branch of the University of California, Berkeley, has been building bridges between UC Berkeley and the public since 1891. UNEX serves the professional and continuing education goals of thousands of people each year and plays an essential part of the University mission to: extend the research and scholarship of UC Berkeley to a global community; increase access to higher education for non-traditional, online, and international students; and improve the workforce. UC Berkeley Extension is a part of the division under the leadership of the Dean of Extended Education that also includes Berkeley Summer Sessions, Berkeley Study Abroad, and Osher Lifelong Learning Institute.
UC Berkeley Extension invites applications for a pool of qualified, dynamic instructors with a commitment to professional and continuing education in Graphic Design to teach one or more online courses each year for our Arts and Humanities department.
Courses are offered online:
- Online instruction is delivered asynchronously through our learning management system (Canvas) or through synchronous live lectures (Zoom).
- Most synchronous live online lecture courses are offered in the evening and on the weekend (U.S.A. Pacific Time).
Course Subjects
We are seeking qualified applicants who possess current subject matter expertise and/or teaching knowledge in (but not limited to) the following course subjects. For program and course descriptions, please refer to the departmental link below.
Graphic Design
- Adobe Digital Tools (Illustrator, InDesign, Photoshop)
- Art Direction (Advertising Design)
- Branding (Figma, Adobe Illustrator and Firefly)
- Essentials of Motion Graphics (Adobe After Effects, 2D Animation)
- Graphic and Web Design Portfolio
- Illustrating Children's Books
- Illustrator I
- InDesign
- Package Design
- Photoshop I
- Typography Fundamentals (Print/Web/Digital, Adobe Firefly )
- Visual Design Principles
- Web Design With HTML5 and CSS3 (JavaScript/GitHub)
- Other Graphic Design Related Topics (please specify in your cover letter)
General Duties
The department seeks candidates who can support the success of all students through inclusive curriculum, classroom environment, and pedagogy. Specific duties and expectations will vary depending on the method of instruction including: Synchronous Live Online (Zoom) or Asynchronous Online (Fixed Date).
- For synchronous instruction (live online courses), duties include but are not limited to: syllabus development; assignment development; lesson planning for class meetings; preparing and submitting required texts and course materials; reviewing and updating Canvas course site; and delivering lectures, presentations, and learning activities for all required hours of instruction.
- For asynchronous instruction (fixed date online courses), duties include but are not limited to: reviewing the syllabus and pre-populated online course content; learning and utilizing Canvas classroom management tools; and requesting any training needs from the Program Director or Department Director.
- For all instruction (regardless of course format) duties include but are not limited to: completing required trainings as mandated by the UC Presidential policies; responding to student questions and learning needs in a timely manner; grading student assignments and posting final student grades to the instructor portal in a timely manner; utilizing University-approved course support platforms including the Canvas Learning Management System, Zoom, Instructor Portal, Google Workspace, etc.; reviewing and following University and departmental policies, logistics, and other guidelines as published on the departmental Instructional Resource Site; and responding to other requests from the Program Director or Department Director in a timely manner.
Graphic Design Program and Courses: public/category/ ?method=load&certificateId=17023&selectedProgramAreaId=11461&selectedProgramStreamId=15551#collapse_1
Qualifications
Basic qualifications (required at time of application)
- Bachelor's degree or equivalent international degree required.
Additional qualifications (required at time of start)
- 5 or more years of professional industry work experience since degree, or 5 or more years of teaching experience since degree.
U.S.A. Residency and U.S.A. Work Authorization: All work must be performed in the United States, whether in person or online. For applicants who are not US citizens or permanent residents, a valid US work authorization is required for the duration of employment. Applicants should not expect the department to sponsor a work visa on their behalf.
Preferred qualifications
- Advanced degree in graphic design, advertising design, art direction, or related area preferred.
- 5 or more years of professional industry work experience in: graphic, visual or communication design; advertising; art direction; motion design; motion graphics; animation; or marketing.
- Proficiency in two or more Adobe Apps: Illustrator, Photoshop, InDesign, Firefly, After Effects, and Premier Pro.
- Proficiency in Figma.
- Typographic skills (type setup, digital type, web fonts, flex type, type for print).
- Page Layout (grid systems).
- Color Theory (CMYK, RGB, Pantone (PMS) and Hexadecimal #s).
- Proficiency in HTML5, CSS3, JavaScript and GitHub with great understanding of accessibility in design.
- Experience writing technical content and project specs.
- Knowledge of existing and new technologies and constraints, including knowledge of artificial intelligence and its integration with graphic design.
- Teaching, training or coaching experience in the course subject, within a U.S. corporate environment or at a U.S. college/university institution.
- Experience in creating syllabi, learning objectives, lectures/presentations, learning activities, assignments, assessments, exams, and quizzes.
- Experience teaching online and/or developing academic content for online courses.
- Ability to convey conceptual and complex ideas and information.
- Ability to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.
- Effective verbal/written communication and presentation skills (English).
- Effective organizational skills with attention to detail.
- Ability to collaborate with colleagues and work within a team environment.
- Proficiency in (or willingness to learn) instructional and other technology, such as: Learning Management Systems (Canvas); lecture/presentation capture applications (Panopto); online video conferencing (Zoom); Microsoft Office (Word and PowerPoint); file sharing (Google drive or Dropbox); and Google Workspace tools (email, calendar, docs, sheets, slides, etc).
Application Requirements
Document requirements
Curriculum Vitae - Your most recently updated C.V.
Cover Letter - In your cover letter, please include:
1) the top 3 course subject(s) you are applying for within the Graphic Design discipline;
2) a link to your professional website that includes your Graphic Design portfolio with samples of your work; and
3) please discuss prior teaching experience, teaching approach, and other/future Graphic Design teaching interests. This can include, for example, specific efforts, accomplishments, and future plans to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.
Reference requirements
- References are requested from candidates at the interviewing stage, and references are only contacted for finalists.
Apply link:
JPF05002
Help contact:
About UC Berkeley
UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.
The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.
In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.
As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.
As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.
- "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
- UC Sexual Violence and Sexual Harassment Policy
- UC Anti-Discrimination Policy
- APM - 035: Affirmative Action and Nondiscrimination in Employment
Job location
San Francisco Bay Area, California, U.S.A.
Job Title: Support Engineer
Location: Seattle, WA / Bothell, WA (On-site)
Job Type: Full-time
About Us:
Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.
Role Summary:
We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.
Key Responsibilities:
- Own customer support issues end to end and ensure timely, accurate resolutions
- Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
- Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
- Serve as the escalation point for Jira Service queues and guide triage and prioritization
- Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
- Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
- Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
- Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
- Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
- Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
- Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
- Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
- Mentor junior support engineers and help develop team best practices
- Participate in incident response efforts for issues affecting multiple customers or systems
Required Qualifications:
- 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
- Proven experience supporting healthcare customers or healthcare data workflows
- Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
- Proficiency with Jira Service Management for issue triage and workflows analysis
- Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
- Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
- Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
- Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
- Strong documentation skills maintaining shared knowledge bases or support playbooks
- Comfort handling workloads involving sensitive healthcare information and security-related tasks
Preferred Qualifications:
- Scripting or automation experience in Python, Bash, or PowerShell
- Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
- Experience supporting customers during EHR integrations or workflow onboarding
- Experience with remote support tools such as TeamViewer or AnyDesk
- Experience building documentation or diagrams in Confluence and Lucidchart
- Exposure to security monitoring tools or vulnerability management processes
- Prior mentorship or leadership experience in a support environment
What We Offer:
- A competitive salary and stock options grant
- Holiday schedule according to your country of residence and PTO
- An innovative and high-paced work environment with a flat management hierarchy
- Opportunities for professional growth and advancement in a rapidly scaling company
How to Apply:
Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!
Join us in transforming healthcare through innovative technology!
Pecan POS is seeking a skilled and detail-oriented QA Automation Engineer to join our growing engineering team. In this role, you will be responsible for designing, developing, and maintaining automated testing frameworks to ensure the reliability, performance, and scalability of our point-of-sale (POS) platform used by hospitality businesses.
You will collaborate closely with software engineers, product managers, and QA specialists to improve software quality, reduce regression risk, and support continuous integration and delivery. This is an excellent opportunity to contribute to a fast-paced environment where quality and innovation are critical to delivering reliable transaction systems.
ResponsibilitiesDesign, develop, and maintain automated test frameworks for web and API testing
Create and execute automated regression, integration, and end-to-end tests
Collaborate with developers and product teams to define test strategies and acceptance criteria
Identify, document, and track defects through resolution
Integrate automated tests into CI/CD pipelines to support continuous delivery
Perform API testing and validate system integrations
Conduct root cause analysis and contribute to quality improvements
Maintain test environments and test data for consistent automation execution
Participate in code reviews and support quality engineering best practices
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
3+ years of experience in software testing and automation
Strong experience with automation tools such as Selenium, Cypress, Playwright, or similar frameworks
Experience with API testing tools such as Postman or RestAssured
Familiarity with programming languages such as Java, Python, JavaScript, or C#
Experience with SQL and database validation
Understanding of Agile development and the software testing lifecycle
Experience with version control systems such as Git
Strong problem-solving and analytical skills
Experience testing POS systems, fintech platforms, or payment processing systems
Experience with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI
Familiarity with cloud environments (AWS, Azure, or GCP)
Experience with performance testing tools such as JMeter or k6
Fully remote work environment
Competitive salary
Opportunity to work on mission-critical transaction systems
Collaborative engineering-focused culture
Professional development and growth opportunities
Remote working/work at home options are available for this role.
Date Posted:
2026-03-03Country:
United States of AmericaLocation:
US-AL-HUNTSVILLE-7745 ~ 7745 Eagle Rd ~ EAGLEPosition Role Type:
OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearanceSecurity Clearance Type:
DoD Clearance: SecretSecurity Clearance Status:
Active and existing security clearance required on day 1The Digital Products Configuration Management (DPCM), formerly known as Software Configuration Management (SWCM), department, is hiring a Principal Digital Product Configuration Management Engineer. The DPCM department provides innovative solutions through automation, continuous improvement, and a skilled workforce providing support for all digital products.
The term 'Digital Product' (DP) refers to, but is not limited to, the following software types and their associated data and documentation: embedded (tactical) software, applications, Built-in Test (BIT) software, reprogramming tools, simulation software, test equipment, configurable logic, Application-Specific Integrated Circuit (ASIC) design, analytical tools used to formally qualify deliverable artifacts, Model Based Systems Engineering (MBSE) system models or related artifacts, Free Open Source Software (FOSS), and Commercial Off-The-Shelf (COTS) software.
Note This position will be filled onsite at the RTX Facility Huntsville, AL.
What You Will Do
- Perform builds and releases of digital products manually and/or certified pipelines
- Facilitate/Participate in the Process Change Boards (PCBs)/Digital Change Review Boards (DCRBs)
- Maintain, control, and administer of the Digital Products Development Library (DDL) (formerly known as Software Digital Library (SDL) tools
- Maintain control, traceability, consistency, and security of all configuration items across the digital development lifecycle
- Perform and maintain configuration planning & identification, change management & version control, status accounting, and configuration audits
- Manage digital product development/media libraries
- Document and maintain guidelines and standards for dependency management, build and versioning
- Provide DPCM Tool administration / management control/access to CM relevant tools/applications (i.e. Microsoft Azure DevOps Server (ADS), Git, Gitlab, GitHub, Jira, Bitbucket, Confluence)
- Administer/manage/use DevSecOps tools like Coverity, Artifactory, Jenkins, Nexus, GitLab CI/CD, Bamboo
- Coordination of data transfers, courier support among various environments
- Lead coordination of various digital product releases and interface with functional and program leadership ensuring on-time delivery and configuration management execution in digital development environment/area
Qualifications You Must Have
- Typically requires BS/BA Degree in Science, Technology Engineering or Mathematics (STEM) a minimum 8 years of prior engineering experience
- Experience with version control and change management/agile planning tools
- Experience with DPCM/DevSecOps technology, Information Technology (IT), and/or development/scripting
- Experience with Automation shell scripting in Linux, Unix, and Windows
- Active and Current Secret security clearance is required Day 1. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Qualifications We Prefer
- Advanced knowledge in Digital/Software Configuration Management principles, process, and implementation/execution
- Solving complex problems, sharing knowledge, and documenting work
- Experience with DPCM/SWCM tools (Microsoft Azure DevOps Server (ADS) - Git, Bitbucket, IBM Rational Team Concert (RTC), and/or IBM Rational ClearCase, Synergy, Jenkins, Artifactory
- Experience with scripting programming languages (i.e., Perl, shell, batch, Python, Ruby, or YAML)
- Experience with Continuous Improvement, Continuous Integration and Continuous Deployment (CI/CD), GitFlow, and Agile concepts
- Database/DPCM/SWCM tool administration experience
- Proven experience with configuration management concepts and implementation
- Experience with digital/software industry best practices such as Capability Maturity Model Integrated (CMMI)
- Proven collaboration and effective communication with cross functional organizations
What We Offer
- Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation
- Relocation Eligibility
Learn More & Apply Now!
- Please consider the following role type definition as you apply for this role
- Onsite Employees who are working in Onsite roles will work onsite. This includes all production and maintenance employees, as they are essential to the development of our products
This position requires security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: : Huntsville, AL
- We Are RTX
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms