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Guthrie Cortland/Broome-Tioga BOCES LPN Program (Full Time) September 2026
🏢 Guthrie
Salary not disclosed
***We will be holding an informational session December 1st and December 10th from 4:30pm-6:00pm in the Lecture Hall at Guthrie Lourdes Hospital at 169 Riverside Dr, Binghamton, NY 13905***
Position Summary:
Employee works with other members of the patient care team to deliver care to specific patient populations. The employee will maintain competency for population specific groups with consideration of physical, communication, safety, nutrition, and psychosocial needs.
Education, License & Cert:
High School Grad or Equivalent
Experience:
Must be currently enrolled in a practical nurse education and Guthrie's tuition sponsorship program for licensed practical nurses.
Essential Functions:
Participates in the delivery of patient care for population groups under the direction of an RN/LPN including but not limited to the following: • Lifting, turning, and positioning patients utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate. • Observing confused and difficult patients • AM/PM Hygiene care • Toileting, shaving, washing, brushing hair, dental and mouth care • Feeding • Assisting with range of motion exercises • Mobilizing patients ‐ transfers and ambulation, utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate and following the Mobility protocol • Exercise protocols • Discontinuing foley catheter (PA only) • Simple dressing changes • Incentive spirometry supervision • Surgical preps • Postmortem care • Administers cleansing enemas • Removal of peripheral IV catheters • Sits with confused/disoriented patients or those requiring 1:1 observation for safety/suicide purposes, as assigned • Performs and records accurately: • Temperature, pulse, respirations, blood pressure, heights and weights • I & O • Records bowel movements • ADLs and activities • Performs and records the following specimen collection: • Obtains urine, stool, and sputum specimens for patients; instructs patients in proper specimen collection technique. • Completes the following support activities. • Completes EKGs. • Transports patients as needed • Serves, sets up and retrieves trays • Distributes water pitchers as appropriate • Orders and distributes nourishment. • Transports equipment • Transports blood products to and from the patient care area. • Participates in patient safety/patient satisfaction. • Answers call bells • Participates in patient rounding • Reports any signs of abuse to the nursing staff • Recognizes, troubleshoots and initiates corrective action needed on equipment. • Maintains neat and tidy environment (empties laundry, delivers equipment, keeps patient rooms clean and safe). • Inventories and assures disposition of patients' belongings when admitted, transferred, and/or discharged. • Assures proper storage of equipment. • Recognizes emergency situations and initiates plan of action • Notifies RN/LPN of any changes seen in patient's condition • Complies with policies and procedures of the hospital/nursing department. • Supports the philosophy of the hospital and department of nursing. • Maintains CPR certification • Demonstrates cost‐effective patient care by demonstrating proper use and care of equipment, appropriate and prudent use of supplies, accurate charging of supplies; performing other division‐specific tasks, and appropriate utilization of available resources. • Participates in performance improvement activities to improve service and care. Demonstrates strong communication and organizational skills. • Ability to communicate using telephones, computer systems. • Answers telephone promptly and politely, identifying self, title, and department. Receives and sends messages in an accurate and timely fashion. • Communicates with the patients, family, and members of the healthcare team in a concise, tactful and considerate manner. Must represent the hospital in a professional courteous manner, while being sensitive to how others perceive both verbal and non‐verbal communications.
Other Duties:
• Assists in the orientation of new personnel and serves as a role model to other employees. • Demonstrates willingness to accept non‐routine work assignments as appropriate. • Encouraged to participate in community activities • Attends and participates in unit council (70% attendance).
Rev: 2-29-2024
Pay Range $17.00-$23.85/hr DOE
Position Summary:
Employee works with other members of the patient care team to deliver care to specific patient populations. The employee will maintain competency for population specific groups with consideration of physical, communication, safety, nutrition, and psychosocial needs.
Education, License & Cert:
High School Grad or Equivalent
Experience:
Must be currently enrolled in a practical nurse education and Guthrie's tuition sponsorship program for licensed practical nurses.
Essential Functions:
Participates in the delivery of patient care for population groups under the direction of an RN/LPN including but not limited to the following: • Lifting, turning, and positioning patients utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate. • Observing confused and difficult patients • AM/PM Hygiene care • Toileting, shaving, washing, brushing hair, dental and mouth care • Feeding • Assisting with range of motion exercises • Mobilizing patients ‐ transfers and ambulation, utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate and following the Mobility protocol • Exercise protocols • Discontinuing foley catheter (PA only) • Simple dressing changes • Incentive spirometry supervision • Surgical preps • Postmortem care • Administers cleansing enemas • Removal of peripheral IV catheters • Sits with confused/disoriented patients or those requiring 1:1 observation for safety/suicide purposes, as assigned • Performs and records accurately: • Temperature, pulse, respirations, blood pressure, heights and weights • I & O • Records bowel movements • ADLs and activities • Performs and records the following specimen collection: • Obtains urine, stool, and sputum specimens for patients; instructs patients in proper specimen collection technique. • Completes the following support activities. • Completes EKGs. • Transports patients as needed • Serves, sets up and retrieves trays • Distributes water pitchers as appropriate • Orders and distributes nourishment. • Transports equipment • Transports blood products to and from the patient care area. • Participates in patient safety/patient satisfaction. • Answers call bells • Participates in patient rounding • Reports any signs of abuse to the nursing staff • Recognizes, troubleshoots and initiates corrective action needed on equipment. • Maintains neat and tidy environment (empties laundry, delivers equipment, keeps patient rooms clean and safe). • Inventories and assures disposition of patients' belongings when admitted, transferred, and/or discharged. • Assures proper storage of equipment. • Recognizes emergency situations and initiates plan of action • Notifies RN/LPN of any changes seen in patient's condition • Complies with policies and procedures of the hospital/nursing department. • Supports the philosophy of the hospital and department of nursing. • Maintains CPR certification • Demonstrates cost‐effective patient care by demonstrating proper use and care of equipment, appropriate and prudent use of supplies, accurate charging of supplies; performing other division‐specific tasks, and appropriate utilization of available resources. • Participates in performance improvement activities to improve service and care. Demonstrates strong communication and organizational skills. • Ability to communicate using telephones, computer systems. • Answers telephone promptly and politely, identifying self, title, and department. Receives and sends messages in an accurate and timely fashion. • Communicates with the patients, family, and members of the healthcare team in a concise, tactful and considerate manner. Must represent the hospital in a professional courteous manner, while being sensitive to how others perceive both verbal and non‐verbal communications.
Other Duties:
• Assists in the orientation of new personnel and serves as a role model to other employees. • Demonstrates willingness to accept non‐routine work assignments as appropriate. • Encouraged to participate in community activities • Attends and participates in unit council (70% attendance).
Rev: 2-29-2024
Pay Range $17.00-$23.85/hr DOE
permanent
S
Sales Associate: UPDATED
✦ New
Salary not disclosed
Looking for a job that combines competitive pay with good culture? There isn't a better time to join the auto industry other than right now. We are transparent, upfront, and customer service oriented. Come join a winning team!
No experience necessary. Individuals with prior experience working in retail, restaurants, and hospitality are encouraged to apply. We provide paid training and ongoing mentorship and support. We make an investment in you so you can be the future leaders of our company.
Our top performers make over $200,000/year. But entry level product specialists should expect first year earnings to be close to $100,000+. Commission + bonuses!
There is no cap on your earnings so sky's the limit!
WE OFFER:
- Competitive earning potential
- Medical, Dental
- Life and Disability
- 401K
- Paid Vacation
- Paid Training
- Lunches every Saturday
- Bonus Sales Contests
- Career Advancement (We always promote from within)
- Clean and Safe Working Environment
RESPONSIBILITIES:
- Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
- Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
- Explain product performance, application, and benefits to prospects.
- Describe all optional equipment available for customer purchase.
- Build strong rapport with customers.
- Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles.
- Learn to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards.
- Report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
REQUIREMENTS:
- Enthusiastic with high energy throughout the sales workday
- Professional appearance
- Excellent communication skills
- Positive and energetic personality
- Outgoing with a friendly personality, especially while handling objections & negotiating
- Must have a valid driver's license
Ourisman Automotive Group believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.
At Ourisman, we understand the importance of career growth. Most of our management team began in entry level roles and got promoted through their hard work and commitment. Our team is collaborative and encourages success among each of our members. We prefer to promote from within and do so often. Our management team averages 25 years of tenure. Come see why people love to work for Ourisman Automotive of Virginia. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $45,135.96 - $150,000.00 per year
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Not Specified
Research Coordinator - Clinical Research- Full Time
🏢 Guthrie
Salary not disclosed
*please note this is a 100% on-site position in Sayre, PA
Summary:
The research coordinator’s main function is to advance clinical research studies for outpatient and inpatient departments of The Guthrie Clinic. Weekly travel between sites in Sayre, PA and Binghamton, NY is required.
Experience:
Knowledge of federal regulations related to research, documented experience with study coordination, and documented training of Good Clinical Practice research standards training. The completion of CITI Basic Research course regarding Human Subject’s Protection Training is required within one month of employment.
Education:
Must meet one of the following categories:
- Five years’ experience in a Clinical Research office with certification as a Clinical Research Professional, or
- Associate Degree in applied science with five years’ experience in the medical field, or
- Bachelor of Science degree with one-year experience in a research facility/hospital setting.
Essential Functions:
1. Coordinate specific projects. Project coordination requires meeting sponsor specific training requirements prior to initiation, assuring team members have met sponsor training, training team members to delegated duties, supporting regulatory specialist with sponsor communications, maintaining study supply inventory, and supporting monitors during visits.
2. Coordinate individual research participant’s visits. This coordination for the patient includes screening, enrolling, organizing patient visits to meet study requirements at specific protocol timelines, performing patient interviews related study assessments, dispense prescribed study medication, determine medication compliance, and follow-up on correspondences with patients related to the study.
3. Perform timely and accurate updates to protocol management system at Guthrie and the data submission to the sponsor. Guthrie’s updates include patient protocol enrollments, document submissions to IRB, and event management of patient follow-up visits. Submit research data to sponsor via the appropriate sponsor case report form submission process after review for accuracy and validation of information is obtained. Maintain study enrollment records from screening to study closure.
4. Contribute to the Clinical Research Department team. Support activities of others on the team. Provide cross coverage of research protocols as needed to support the total research department.
Other Duties:
1. Collaborate with executive director, manager, research team members and IRB coordinator in developing and revising process flow for research procedures.
2. Attend training seminars and conferences as required by sponsor of research study.
3. Make presentations of study information to groups of physicians and patients.
4. Assist physicians in protocol development.
5. Advise department manager on resource utilization and training needs.
6. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.
Rev: 5-9-2025
Summary:
The research coordinator’s main function is to advance clinical research studies for outpatient and inpatient departments of The Guthrie Clinic. Weekly travel between sites in Sayre, PA and Binghamton, NY is required.
Experience:
Knowledge of federal regulations related to research, documented experience with study coordination, and documented training of Good Clinical Practice research standards training. The completion of CITI Basic Research course regarding Human Subject’s Protection Training is required within one month of employment.
Education:
Must meet one of the following categories:
- Five years’ experience in a Clinical Research office with certification as a Clinical Research Professional, or
- Associate Degree in applied science with five years’ experience in the medical field, or
- Bachelor of Science degree with one-year experience in a research facility/hospital setting.
Essential Functions:
1. Coordinate specific projects. Project coordination requires meeting sponsor specific training requirements prior to initiation, assuring team members have met sponsor training, training team members to delegated duties, supporting regulatory specialist with sponsor communications, maintaining study supply inventory, and supporting monitors during visits.
2. Coordinate individual research participant’s visits. This coordination for the patient includes screening, enrolling, organizing patient visits to meet study requirements at specific protocol timelines, performing patient interviews related study assessments, dispense prescribed study medication, determine medication compliance, and follow-up on correspondences with patients related to the study.
3. Perform timely and accurate updates to protocol management system at Guthrie and the data submission to the sponsor. Guthrie’s updates include patient protocol enrollments, document submissions to IRB, and event management of patient follow-up visits. Submit research data to sponsor via the appropriate sponsor case report form submission process after review for accuracy and validation of information is obtained. Maintain study enrollment records from screening to study closure.
4. Contribute to the Clinical Research Department team. Support activities of others on the team. Provide cross coverage of research protocols as needed to support the total research department.
Other Duties:
1. Collaborate with executive director, manager, research team members and IRB coordinator in developing and revising process flow for research procedures.
2. Attend training seminars and conferences as required by sponsor of research study.
3. Make presentations of study information to groups of physicians and patients.
4. Assist physicians in protocol development.
5. Advise department manager on resource utilization and training needs.
6. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.
Rev: 5-9-2025
permanent
Social Media Program Manager - Strategic Planning & Marketing - Full Time
🏢 Guthrie
Salary not disclosed
Summary
JOB DESCRIPTION
The Social Media Program Manager is responsible for planning, coordinating and executing external social media activities for The Guthrie Clinic (TGC). This includes planning, promoting and monitoring our presence on sites such as Facebook and LinkedIn. The Social Media Program Manager will actively listen for sentiment being shared by TGC constituents on a variety of social media platforms and respond accordingly. The Social Media Program Manager will also coordinate the strategic development of tools for online community building with our patients.
The Social Media Program Manager stays abreast of trends in social media and new social media platforms and best practices to determine when and how TGC should engage in new opportunities.
The Social Media Program Manager will provide detailed project coordination among technical, content and creative sources to develop engaging and meaningful content while maintaining the highest degree of customer service. The Manager will also track performance by collaboratively setting goals and analyzing the results of social media activities.
The Social Media Program Manager provides leadership and direction throughout the enterprise and to departments and groups surrounding social media strategy and tactics. This position will be responsible for mentoring and managing different levels of staff whom they do not have a direct reporting relationship with. In addition, this position will provide general project supervision within the Marketing & Communications team, ensuring that detailed project responsibilities and deadlines are met through efficient coordination and collaboration of resources.
Experience
At least five years social media, marketing, or communications. Strong preference given to health care experience.
Education
Bachelors’ Degree is preferred. If no degree, five years’ experience in health care marketing, graphic design or clinical administrative support experience is required.
Essential Functions
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
JOB DESCRIPTION
The Social Media Program Manager is responsible for planning, coordinating and executing external social media activities for The Guthrie Clinic (TGC). This includes planning, promoting and monitoring our presence on sites such as Facebook and LinkedIn. The Social Media Program Manager will actively listen for sentiment being shared by TGC constituents on a variety of social media platforms and respond accordingly. The Social Media Program Manager will also coordinate the strategic development of tools for online community building with our patients.
The Social Media Program Manager stays abreast of trends in social media and new social media platforms and best practices to determine when and how TGC should engage in new opportunities.
The Social Media Program Manager will provide detailed project coordination among technical, content and creative sources to develop engaging and meaningful content while maintaining the highest degree of customer service. The Manager will also track performance by collaboratively setting goals and analyzing the results of social media activities.
The Social Media Program Manager provides leadership and direction throughout the enterprise and to departments and groups surrounding social media strategy and tactics. This position will be responsible for mentoring and managing different levels of staff whom they do not have a direct reporting relationship with. In addition, this position will provide general project supervision within the Marketing & Communications team, ensuring that detailed project responsibilities and deadlines are met through efficient coordination and collaboration of resources.
Experience
At least five years social media, marketing, or communications. Strong preference given to health care experience.
Education
Bachelors’ Degree is preferred. If no degree, five years’ experience in health care marketing, graphic design or clinical administrative support experience is required.
Essential Functions
- Strategic Planning and Execution:
- Develop and implement comprehensive social media strategies that align with the overall marketing and communication goals of The Guthrie Clinic (TGC). This includes setting measurable objectives, identifying target audiences, and selecting appropriate social media platforms
- Content Creation and Management:
- Lead the creation of high-quality, engaging, and relevant content for various social media platforms. This includes writing, editing, and curating content, as well as overseeing the production of multimedia content such as videos, infographics, and podcasts
- Analytics and Reporting:
- Utilize advanced analytics tools to track and measure the performance of social media campaigns. Provide regular reports and insights to senior management, highlighting key metrics, trends, and areas for improvement
- Crisis Management:
- Develop and implement crisis communication plans for social media. This includes monitoring for potential issues, responding to negative feedback, and managing the organization's online reputation during crises
- Collaboration and Leadership:
- Work closely with cross-functional teams, including marketing, public relations, customer service, and IT, to ensure cohesive and integrated social media efforts. Provide leadership and mentorship to junior team members and other departments involved in social media activities
- Innovation and Trend Analysis:
- Stay updated with the latest trends, tools, and best practices in social media. Identify and recommend new opportunities for TGC to engage with its audience and enhance its social media presence
- Community Engagement:
- Foster and manage relationships with key influencers, partners, and stakeholders. Engage with the online community by responding to comments, messages, and inquiries in a timely and professional manner
- Training and Development:
- Conduct training sessions and workshops for staff on social media best practices, tools, and strategies. Promote a culture of continuous learning and improvement within the organization
- Budget Management:
- Develop and manage the social media budget, ensuring efficient allocation of resources and maximizing return on investment
- Compliance and Governance:
- Ensure all social media activities comply with relevant laws, regulations, and organizational policies.
- Become an advocate for The Guthrie Clinic in social media spaces, engaging in dialogues and answering questions where appropriate
- Coordinate the strategic development of tools for online community building with our patients; participate in evaluation of solutions to help develop The Guthrie Clinic’s online communities
- Establishes and maintains rapport and credibility with constituents at all levels across the enterprise
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
permanent
Unit Clerk / Care Partner - Observation - Full Time
🏢 Guthrie
Salary not disclosed
Job Description
UP to a $5,000.00 Sign-On Bonus
Position Summary: This is a dual role encompassing both Unit Clerk and Care Partner responsibilities. Responsible for clerical duties, communication and reception duties on assigned nursing units. In addition, employee works with other members of the patient care team to deliver care to specific patient populations. The employee will maintain competency for population specific groups with consideration of physical, communication, safety, nutrition, and psychosocial needs
Education, License & Cert:
High School Grad or Equivalent
Experience:
No Experience Required.
Essential Functions:
Participates in the delivery of patient care for population groups under the direction of an RN/LPN including but not limited to the following:
About Us
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
UP to a $5,000.00 Sign-On Bonus
Position Summary: This is a dual role encompassing both Unit Clerk and Care Partner responsibilities. Responsible for clerical duties, communication and reception duties on assigned nursing units. In addition, employee works with other members of the patient care team to deliver care to specific patient populations. The employee will maintain competency for population specific groups with consideration of physical, communication, safety, nutrition, and psychosocial needs
Education, License & Cert:
High School Grad or Equivalent
Experience:
No Experience Required.
Essential Functions:
Participates in the delivery of patient care for population groups under the direction of an RN/LPN including but not limited to the following:
- Lifting, turning, and positioning patients utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate
- Observing confused and difficult patients
- AM/PM Hygiene care
- Toileting, shaving, washing, brushing hair, dental and mouth care
- Feeding
- Assisting with range of motion exercises
- Mobilizing patients - transfers and ambulation, utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate and following the Mobility protocol
- Exercise protocols
- Discontinuing foley catheter
- Simple dressing changes
- Incentive spirometry supervision
- Surgical preps
- Postmortem care
- Administers cleansing enemas
- Removal of peripheral IV catheters
- Apply external catheter or incontinence device
- Sits with confused/disoriented patients or those requiring 1:1 observation for safety/suicide purposes, as assigned
- Performs and records accurately:
- Temperature, pulse, respirations, blood pressure, heights and weights
- I & O
- Records bowel movements
- ADLs and activities
- Performs and records the following specimen collection:
- Obtains urine, stool, and sputum specimens for patients; instructs patients in proper specimen collection technique
- Completes EKGs
- Glucose monitoring in Non-Critical Care Areas
- Conducts bladder scanning
- Basic ostomy care
- Transports patients as needed
- Serves, sets up and retrieves trays
- Distributes water pitchers as appropriate
- Orders and distributes nourishment
- Transports equipment
- Transports blood products to and from the patient care area
- Participates in patient safety/patient satisfaction
- Answers call bells
- Participates in patient rounding
- Reports any signs of abuse to the nursing staff
- Recognizes, troubleshoots and initiates corrective action needed on equipment
- Maintains neat and tidy environment (empties laundry, delivers equipment, keeps patient rooms clean and safe)
- Inventories and assures disposition of patients' belongings when admitted, transferred, and/or discharged
- Assures proper storage of equipment
- Recognizes emergency situations and initiates plan of action
- Notifies RN/LPN of any changes seen in patient's condition
- Complies with policies and procedures of the hospital/nursing department
- Supports the philosophy of the hospital and department of nursing
- Maintains CPR certification and practice
- Demonstrates cost-effective patient care by demonstrating proper use and care of equipment, appropriate and prudent use of supplies, accurate charging of supplies; performing other division-specific tasks, and appropriate utilization of available resources
- Participates in performance improvement activities to improve service and care. Demonstrates strong communication and organizational skills
- Ability to communicate using telephones, computer systems
- Answers telephone promptly and politely, identifying self, title, and department. Receives and sends messages in an accurate and timely fashion
- Communicates with the patients, family, and members of the healthcare team in a concise, tactful, and considerate manner. Must represent the hospital in a professional courteous manner, while being sensitive to how others perceive both verbal and non-verbal communications
- ICU and IMC Unit Clerk/Care Partners will be responsible for obtaining quality blood samples using a variety of phlebotomy methods (venous and capillary) using standard safety equipment from all age groups with strict adherence to regulatory requirements and collection procedures. Additional Phlebotomy responsibilities include accurate patient identification, quality specimen labeling, and handling
- Assists in the orientation of new personnel and serves as a role model to other employees
- Demonstrates willingness to accept non-routine work assignments as appropriate
- Encouraged to participate in community activities
- Attends and participates in unit council (70% attendance)
- Other Duties as Assigned
About Us
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
permanent
Unit Clerk / Care Partner - ICU/CCU - Full Time
🏢 Guthrie
Salary not disclosed
Job Description
Position Summary: This is a dual role encompassing both Unit Clerk and Care Partner responsibilities. Responsible for clerical duties, communication and reception duties on assigned nursing units. In addition, employee works with other members of the patient care team to deliver care to specific patient populations. The employee will maintain competency for population specific groups with consideration of physical, communication, safety, nutrition, and psychosocial needs
Education, License & Cert:
High School Grad or Equivalent
Experience:
No Experience Required.
Essential Functions:
Participates in the delivery of patient care for population groups under the direction of an RN/LPN including but not limited to the following:
About Us
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Position Summary: This is a dual role encompassing both Unit Clerk and Care Partner responsibilities. Responsible for clerical duties, communication and reception duties on assigned nursing units. In addition, employee works with other members of the patient care team to deliver care to specific patient populations. The employee will maintain competency for population specific groups with consideration of physical, communication, safety, nutrition, and psychosocial needs
Education, License & Cert:
High School Grad or Equivalent
Experience:
No Experience Required.
Essential Functions:
Participates in the delivery of patient care for population groups under the direction of an RN/LPN including but not limited to the following:
- Lifting, turning, and positioning patients utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate
- Observing confused and difficult patients
- AM/PM Hygiene care
- Toileting, shaving, washing, brushing hair, dental and mouth care
- Feeding
- Assisting with range of motion exercises
- Mobilizing patients - transfers and ambulation, utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate and following the Mobility protocol
- Exercise protocols
- Discontinuing foley catheter
- Simple dressing changes
- Incentive spirometry supervision
- Surgical preps
- Postmortem care
- Administers cleansing enemas
- Removal of peripheral IV catheters
- Apply external catheter or incontinence device
- Sits with confused/disoriented patients or those requiring 1:1 observation for safety/suicide purposes, as assigned
- Performs and records accurately:
- Temperature, pulse, respirations, blood pressure, heights and weights
- I & O
- Records bowel movements
- ADLs and activities
- Performs and records the following specimen collection:
- Obtains urine, stool, and sputum specimens for patients; instructs patients in proper specimen collection technique
- Completes EKGs
- Glucose monitoring in Non-Critical Care Areas
- Conducts bladder scanning
- Basic ostomy care
- Transports patients as needed
- Serves, sets up and retrieves trays
- Distributes water pitchers as appropriate
- Orders and distributes nourishment
- Transports equipment
- Transports blood products to and from the patient care area
- Participates in patient safety/patient satisfaction
- Answers call bells
- Participates in patient rounding
- Reports any signs of abuse to the nursing staff
- Recognizes, troubleshoots and initiates corrective action needed on equipment
- Maintains neat and tidy environment (empties laundry, delivers equipment, keeps patient rooms clean and safe)
- Inventories and assures disposition of patients' belongings when admitted, transferred, and/or discharged
- Assures proper storage of equipment
- Recognizes emergency situations and initiates plan of action
- Notifies RN/LPN of any changes seen in patient's condition
- Complies with policies and procedures of the hospital/nursing department
- Supports the philosophy of the hospital and department of nursing
- Maintains CPR certification and practice
- Demonstrates cost-effective patient care by demonstrating proper use and care of equipment, appropriate and prudent use of supplies, accurate charging of supplies; performing other division-specific tasks, and appropriate utilization of available resources
- Participates in performance improvement activities to improve service and care. Demonstrates strong communication and organizational skills
- Ability to communicate using telephones, computer systems
- Answers telephone promptly and politely, identifying self, title, and department. Receives and sends messages in an accurate and timely fashion
- Communicates with the patients, family, and members of the healthcare team in a concise, tactful, and considerate manner. Must represent the hospital in a professional courteous manner, while being sensitive to how others perceive both verbal and non-verbal communications
- ICU and IMC Unit Clerk/Care Partners will be responsible for obtaining quality blood samples using a variety of phlebotomy methods (venous and capillary) using standard safety equipment from all age groups with strict adherence to regulatory requirements and collection procedures. Additional Phlebotomy responsibilities include accurate patient identification, quality specimen labeling, and handling
- Assists in the orientation of new personnel and serves as a role model to other employees
- Demonstrates willingness to accept non-routine work assignments as appropriate
- Encouraged to participate in community activities
- Attends and participates in unit council (70% attendance)
- Other Duties as Assigned
About Us
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
permanent
Unit Clerk/Care Partner - 7 Main - Per Diem
🏢 Guthrie
Salary not disclosed
Job Description
Position Summary: This is a dual role encompassing both Unit Clerk and Care Partner responsibilities. Responsible for clerical duties, communication and reception duties on assigned nursing units. In addition, employee works with other members of the patient care team to deliver care to specific patient populations. The employee will maintain competency for population specific groups with consideration of physical, communication, safety, nutrition, and psychosocial needs
Education, License & Cert:
High School Grad or Equivalent
Experience:
No Experience Required.
Essential Functions:
Participates in the delivery of patient care for population groups under the direction of an RN/LPN including but not limited to the following:
About Us
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Position Summary: This is a dual role encompassing both Unit Clerk and Care Partner responsibilities. Responsible for clerical duties, communication and reception duties on assigned nursing units. In addition, employee works with other members of the patient care team to deliver care to specific patient populations. The employee will maintain competency for population specific groups with consideration of physical, communication, safety, nutrition, and psychosocial needs
Education, License & Cert:
High School Grad or Equivalent
Experience:
No Experience Required.
Essential Functions:
Participates in the delivery of patient care for population groups under the direction of an RN/LPN including but not limited to the following:
- Lifting, turning, and positioning patients utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate
- Observing confused and difficult patients
- AM/PM Hygiene care
- Toileting, shaving, washing, brushing hair, dental and mouth care
- Feeding
- Assisting with range of motion exercises
- Mobilizing patients - transfers and ambulation, utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate and following the Mobility protocol
- Exercise protocols
- Discontinuing foley catheter
- Simple dressing changes
- Incentive spirometry supervision
- Surgical preps
- Postmortem care
- Administers cleansing enemas
- Removal of peripheral IV catheters
- Apply external catheter or incontinence device
- Sits with confused/disoriented patients or those requiring 1:1 observation for safety/suicide purposes, as assigned
- Performs and records accurately:
- Temperature, pulse, respirations, blood pressure, heights and weights
- I & O
- Records bowel movements
- ADLs and activities
- Performs and records the following specimen collection:
- Obtains urine, stool, and sputum specimens for patients; instructs patients in proper specimen collection technique
- Completes EKGs
- Glucose monitoring in Non-Critical Care Areas
- Conducts bladder scanning
- Basic ostomy care
- Transports patients as needed
- Serves, sets up and retrieves trays
- Distributes water pitchers as appropriate
- Orders and distributes nourishment
- Transports equipment
- Transports blood products to and from the patient care area
- Participates in patient safety/patient satisfaction
- Answers call bells
- Participates in patient rounding
- Reports any signs of abuse to the nursing staff
- Recognizes, troubleshoots and initiates corrective action needed on equipment
- Maintains neat and tidy environment (empties laundry, delivers equipment, keeps patient rooms clean and safe)
- Inventories and assures disposition of patients' belongings when admitted, transferred, and/or discharged
- Assures proper storage of equipment
- Recognizes emergency situations and initiates plan of action
- Notifies RN/LPN of any changes seen in patient's condition
- Complies with policies and procedures of the hospital/nursing department
- Supports the philosophy of the hospital and department of nursing
- Maintains CPR certification and practice
- Demonstrates cost-effective patient care by demonstrating proper use and care of equipment, appropriate and prudent use of supplies, accurate charging of supplies; performing other division-specific tasks, and appropriate utilization of available resources
- Participates in performance improvement activities to improve service and care. Demonstrates strong communication and organizational skills
- Ability to communicate using telephones, computer systems
- Answers telephone promptly and politely, identifying self, title, and department. Receives and sends messages in an accurate and timely fashion
- Communicates with the patients, family, and members of the healthcare team in a concise, tactful, and considerate manner. Must represent the hospital in a professional courteous manner, while being sensitive to how others perceive both verbal and non-verbal communications
- ICU and IMC Unit Clerk/Care Partners will be responsible for obtaining quality blood samples using a variety of phlebotomy methods (venous and capillary) using standard safety equipment from all age groups with strict adherence to regulatory requirements and collection procedures. Additional Phlebotomy responsibilities include accurate patient identification, quality specimen labeling, and handling
- Assists in the orientation of new personnel and serves as a role model to other employees
- Demonstrates willingness to accept non-routine work assignments as appropriate
- Encouraged to participate in community activities
- Attends and participates in unit council (70% attendance)
- Other Duties as Assigned
About Us
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Not Specified
Director Patient Financial Services
🏢 Guthrie
Salary not disclosed
Summary
In partnership with Guthrie’s leadership team, PFS Director SBO is responsible for developing and executing the strategic vision for The Guthrie Clinic’s patient/guarantor billing and collection functions. This involves managing and coordinating the overall functions of patient/guarantor collection to ensure maximization of cash flow while maintaining patient, provider, and other customer relations. Works closely with administrative leaders, managers, clinical personnel and vendors to ensure effective and efficient self-pay pre-service, point of service and accounts receivables management. Provides direction in managing the activities and functions of analyzing self-pay accounts receivable for collection and aging trends, establishing performance metrics, develops automated and efficient workflows, identifying denial trends that lead to self-pay activity, develops and maintains departmental policies and procedures, establish departmental goals and reports to AVP, Corporate AR Management. Identifies areas of improvement and works collaboratively with appropriate parties for resolution. Directs the management of employees in patient guarantor collection. Maintains advanced knowledge of healthcare and automation of self-pay and bad debt A/R and strives to ensure compliance with federal and/or state laws and regulations.
Experience
10 years prior experience in healthcare, insurance or businesses with responsibility and management of billing and patient collection. Knowledge of federal and state debt collection laws and patient billing regulations. Preferred Certifications:
- Certified Revenue Cycle Professional (CRCP) or Certified Healthcare Financial Professional (CHFP)
- Certification in Healthcare Compliance (CHC) or equivalent is a plus
Skills
Excellent working knowledge in the area of health care revenue cycle billing, strong medical terminology, collection, negotiation and insurance regulations required.
Advanced customer service, written, verbal, organizational and time management skills are a must.
Proficiency in revenue cycle platforms (i.e., EPIC, Cerner, Medent) Microsoft Office products including Excel, PowerPoint, and Microsoft Word.
Proven ability to train and coach staff and build and lead strong teams to meet performance goals and for project management.
Extensive working experience in managing and directing the work of others along with proven planning and problem-solving skills to perform analysis and reports are required.
Ability to make quality, independent decisions as well as collaborate effectively with other leaders.
Education
Bachelor’s degree is required. This requirement may be satisfied through an equivalent combination of education and 10 years prior experience in healthcare, insurance or retail businesses with responsibility and management of billing and patient collection.
Essential Functions
- Plans and manages accurate patient billing and efficient account collection, which includes developing automated and efficient workflows. Works directly with patient access leaders to establish a pre and point of service collection strategy. Actively engages leaders or areas who are under performing in point of service collection. In addition, develops action plans or assists in identifying areas where gaps exist that cause insurance denials, or patients to be listed as self-pay incorrectly.
- Seeks automated solutions for manual workflows to drive efficiency. Develops project plans that ensure timely statement release. Establishes and implements a system or process for the collection of delinquent accounts including bad debt transfer to external collection agency, financial assistance programs, and/or appropriate internal collection follow-up.
- Oversees, coordinates, and solves complex billing problems. Coordinates with operational and Corporate Revenue Cycle management to ensure organizational problems are resolved.
- Establishes and updates reports, departmental goals, initiatives, and performance metrics to AVP, Patient Access.
- Assigns projects in order to support troubleshooting and resolving Undistributed credit issues for self-pay. Coordinate refund and escheatment process.
- Responsible for the development and creation of policies and procedures including protocols for rejection follow-up.
- Maintains controls for invoice adjustments.
- Maintains system or process to respond to Automated Call Distribution (ACD) – patient inquiries in a manner that promotes excellence in customer service. Uses call patterns to detect training opportunities, as well as problem areas that may require training with other departments.
- Maintains knowledge of and complies with established policies and procedures including government, insurance, and collection regulations.
- Attends meetings and participates in committees as requested. Conducts special projects and studies as directed.
- Manages within established budget including annual planning.
- Coaches, develops, and builds teamwork with employees. Strives for a tier 1 team and makes the workplace productive as well as ensures transparent and open communication exists up and down the employee/peer spectrum. This includes clear demonstration of Guthrie’s Mission & Values.
- Actively participates as a team member by supporting decisions, accepting change, managing conflict effectively, and valuing the contributions of others.
- Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
- Participates in professional development efforts to ensure current with health care practices and trends.
- Serves as a role model and keeps department focused on processes that result in maximum efficiencies and revenue capture.
- Key Performance Metrics include: - Pre-Service Collection Rate
- Undistributed Credit Days
- Self-Pay Days
- Self-Pay Net Collection Ratio
- Self-Pay 90+%
- Bad Debt %
- Self-Pay Payments Auto Posted %
- Payment Plans Using Auto Pay %
- Self-Pay Credits Auto Resolved %
Required Knowledge, Skills and Abilities
- The director must have a clear understanding of multiple managed care contracts, multiple specialty insurance and billing practices, and exercise professional competency in reviewing patient accounts to maximize reimbursement and minimize financial risk to The Guthrie Clinic. Successful oversight will result in increased net revenues by reducing bad debt from potential write-offs. Interactions will primarily be conducted with both patients, staff, leaders, vendors and the results of efforts will lead to secure payment for open balances. Serves as a resource to faculty, managers, and clinic staff in all patient payment related issues.
- Accountable and responsible for analyzing and reducing bad debt.
- Exceptional communication skills, ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally.
- Emotional intelligent and tactful in all situations.
- Superior presentation skills, able to present in a clear and articulate fashion in front of a variety of constituents.
- Committed to a "team approach" and encourages a collaboration process, working effectively with a diverse or multi-disciplinary group to achieve a common goal.
- Demonstrated knowledge and understanding of Epic, and Governmental/non-government requirements applicable to patient billing processes.
- Demonstrated project management skills including managing multiple projects in a timely and efficient manner. Demonstrated abilities in utilizing Lean/project management protocols for efficient workflows.
- Demonstrated analytical, problem-solving abilities, strong organization and decision-making abilities with data, people and situations.
- Demonstrated familiarity, knowledge and understanding of relevant Hospital Policies, Practices and HIPAA regulations.
- Demonstrated skills and proficiencies of Microsoft Excel, Word, Project or other spreadsheet and/or word processing software.
- Work independently with strong follow-up skills to ensure effective and efficient completion of tasks.
- Adapts to change plan/influence strategies to the organization's political realities and constraints.
- Outstanding relationship management skills, easily build strong and effective working relationships within a climate of trust, inspires cooperation and confidence and is a true consensus builder.
Other Duties
1. Travel for this position is sometimes required.
2. Participation in community and employee engagement activities is required.
3. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.
Upload 9-22-25
In partnership with Guthrie’s leadership team, PFS Director SBO is responsible for developing and executing the strategic vision for The Guthrie Clinic’s patient/guarantor billing and collection functions. This involves managing and coordinating the overall functions of patient/guarantor collection to ensure maximization of cash flow while maintaining patient, provider, and other customer relations. Works closely with administrative leaders, managers, clinical personnel and vendors to ensure effective and efficient self-pay pre-service, point of service and accounts receivables management. Provides direction in managing the activities and functions of analyzing self-pay accounts receivable for collection and aging trends, establishing performance metrics, develops automated and efficient workflows, identifying denial trends that lead to self-pay activity, develops and maintains departmental policies and procedures, establish departmental goals and reports to AVP, Corporate AR Management. Identifies areas of improvement and works collaboratively with appropriate parties for resolution. Directs the management of employees in patient guarantor collection. Maintains advanced knowledge of healthcare and automation of self-pay and bad debt A/R and strives to ensure compliance with federal and/or state laws and regulations.
Experience
10 years prior experience in healthcare, insurance or businesses with responsibility and management of billing and patient collection. Knowledge of federal and state debt collection laws and patient billing regulations. Preferred Certifications:
- Certified Revenue Cycle Professional (CRCP) or Certified Healthcare Financial Professional (CHFP)
- Certification in Healthcare Compliance (CHC) or equivalent is a plus
Skills
Excellent working knowledge in the area of health care revenue cycle billing, strong medical terminology, collection, negotiation and insurance regulations required.
Advanced customer service, written, verbal, organizational and time management skills are a must.
Proficiency in revenue cycle platforms (i.e., EPIC, Cerner, Medent) Microsoft Office products including Excel, PowerPoint, and Microsoft Word.
Proven ability to train and coach staff and build and lead strong teams to meet performance goals and for project management.
Extensive working experience in managing and directing the work of others along with proven planning and problem-solving skills to perform analysis and reports are required.
Ability to make quality, independent decisions as well as collaborate effectively with other leaders.
Education
Bachelor’s degree is required. This requirement may be satisfied through an equivalent combination of education and 10 years prior experience in healthcare, insurance or retail businesses with responsibility and management of billing and patient collection.
Essential Functions
- Plans and manages accurate patient billing and efficient account collection, which includes developing automated and efficient workflows. Works directly with patient access leaders to establish a pre and point of service collection strategy. Actively engages leaders or areas who are under performing in point of service collection. In addition, develops action plans or assists in identifying areas where gaps exist that cause insurance denials, or patients to be listed as self-pay incorrectly.
- Seeks automated solutions for manual workflows to drive efficiency. Develops project plans that ensure timely statement release. Establishes and implements a system or process for the collection of delinquent accounts including bad debt transfer to external collection agency, financial assistance programs, and/or appropriate internal collection follow-up.
- Oversees, coordinates, and solves complex billing problems. Coordinates with operational and Corporate Revenue Cycle management to ensure organizational problems are resolved.
- Establishes and updates reports, departmental goals, initiatives, and performance metrics to AVP, Patient Access.
- Assigns projects in order to support troubleshooting and resolving Undistributed credit issues for self-pay. Coordinate refund and escheatment process.
- Responsible for the development and creation of policies and procedures including protocols for rejection follow-up.
- Maintains controls for invoice adjustments.
- Maintains system or process to respond to Automated Call Distribution (ACD) – patient inquiries in a manner that promotes excellence in customer service. Uses call patterns to detect training opportunities, as well as problem areas that may require training with other departments.
- Maintains knowledge of and complies with established policies and procedures including government, insurance, and collection regulations.
- Attends meetings and participates in committees as requested. Conducts special projects and studies as directed.
- Manages within established budget including annual planning.
- Coaches, develops, and builds teamwork with employees. Strives for a tier 1 team and makes the workplace productive as well as ensures transparent and open communication exists up and down the employee/peer spectrum. This includes clear demonstration of Guthrie’s Mission & Values.
- Actively participates as a team member by supporting decisions, accepting change, managing conflict effectively, and valuing the contributions of others.
- Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
- Participates in professional development efforts to ensure current with health care practices and trends.
- Serves as a role model and keeps department focused on processes that result in maximum efficiencies and revenue capture.
- Key Performance Metrics include: - Pre-Service Collection Rate
- Undistributed Credit Days
- Self-Pay Days
- Self-Pay Net Collection Ratio
- Self-Pay 90+%
- Bad Debt %
- Self-Pay Payments Auto Posted %
- Payment Plans Using Auto Pay %
- Self-Pay Credits Auto Resolved %
Required Knowledge, Skills and Abilities
- The director must have a clear understanding of multiple managed care contracts, multiple specialty insurance and billing practices, and exercise professional competency in reviewing patient accounts to maximize reimbursement and minimize financial risk to The Guthrie Clinic. Successful oversight will result in increased net revenues by reducing bad debt from potential write-offs. Interactions will primarily be conducted with both patients, staff, leaders, vendors and the results of efforts will lead to secure payment for open balances. Serves as a resource to faculty, managers, and clinic staff in all patient payment related issues.
- Accountable and responsible for analyzing and reducing bad debt.
- Exceptional communication skills, ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally.
- Emotional intelligent and tactful in all situations.
- Superior presentation skills, able to present in a clear and articulate fashion in front of a variety of constituents.
- Committed to a "team approach" and encourages a collaboration process, working effectively with a diverse or multi-disciplinary group to achieve a common goal.
- Demonstrated knowledge and understanding of Epic, and Governmental/non-government requirements applicable to patient billing processes.
- Demonstrated project management skills including managing multiple projects in a timely and efficient manner. Demonstrated abilities in utilizing Lean/project management protocols for efficient workflows.
- Demonstrated analytical, problem-solving abilities, strong organization and decision-making abilities with data, people and situations.
- Demonstrated familiarity, knowledge and understanding of relevant Hospital Policies, Practices and HIPAA regulations.
- Demonstrated skills and proficiencies of Microsoft Excel, Word, Project or other spreadsheet and/or word processing software.
- Work independently with strong follow-up skills to ensure effective and efficient completion of tasks.
- Adapts to change plan/influence strategies to the organization's political realities and constraints.
- Outstanding relationship management skills, easily build strong and effective working relationships within a climate of trust, inspires cooperation and confidence and is a true consensus builder.
Other Duties
1. Travel for this position is sometimes required.
2. Participation in community and employee engagement activities is required.
3. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.
Upload 9-22-25
Not Specified
Supply Distribution Associate - Supply and Distribution - Per Diem
✦ New 🏢 Guthrie
Salary not disclosed
Position Summary:
Monitors departmental supplies and orders appropriately. Prepares work orders and maintains department files. Assists in maintaining control of inventory products by verifying, receiving, distributing and stocking items. Utilizes computer to post, receive, and update product information. Maintains warehouse in neat and orderly fashion. Assists management with perpetual inventories through cycle counts and physical inventories. May be required to drive Guthrie vehicle (only at specific locations).
Education, License & Cert:
High School Education or GED Required
Valid Driver's license (Only at RPH Sayre)
Experience:
On the job training to attain competency.
Essential Functions:
1. Monitors departmental supplies and orders to maintain appropriate stock levels.
2. Maintains department filing system.
3. Verifies contents of delivered inventory and receives in MMIS system appropriately. Performs inventory updates, adjustments in MMIS system.
4. Restocks material management and direct inventory locations. Monitors outdates in par locations.
5. Performs physical inventories and cycle counts and assists in inventory audits.
6. Generates stock level reports and works with Supervisor to identify stock issues and opportunities.
7. Participates in the Performance Improvement Program by identifying areas in which Performance Improvement can be applied• Collecting and Organizing Performance Measurement Data• Participating on Performance Improvement Teams.
8. Maintains accurate information for requisitions and inventory counts. Communicates discrepancies, inventory problems to management.
9. Restocks in a timely manner.
10. Performs shipping functions utilizing Fedex, UPS, US Mail, or Common Carrier.
Other Duties:
1. Uses effective time management, flexibility, and priority setting to maintain normal department functions both in supervised and unsupervised environments.
2. Works closely with other team members ‐ adapts to change to improve services.
3. Answers phone promptly, identifies self and records accurate information.
4. Participates in orientation and on the job training of new employees and acts as a role model for other associates. Represents The Guthrie Clinic in a professional courteous manner to co‐workers, visitors, and others.
5. Attends and participates in staff meetings.
6. Performs other duties as assigned.
Pay Range: $17.40-$24.83/hour DOE
Monitors departmental supplies and orders appropriately. Prepares work orders and maintains department files. Assists in maintaining control of inventory products by verifying, receiving, distributing and stocking items. Utilizes computer to post, receive, and update product information. Maintains warehouse in neat and orderly fashion. Assists management with perpetual inventories through cycle counts and physical inventories. May be required to drive Guthrie vehicle (only at specific locations).
Education, License & Cert:
High School Education or GED Required
Valid Driver's license (Only at RPH Sayre)
Experience:
On the job training to attain competency.
Essential Functions:
1. Monitors departmental supplies and orders to maintain appropriate stock levels.
2. Maintains department filing system.
3. Verifies contents of delivered inventory and receives in MMIS system appropriately. Performs inventory updates, adjustments in MMIS system.
4. Restocks material management and direct inventory locations. Monitors outdates in par locations.
5. Performs physical inventories and cycle counts and assists in inventory audits.
6. Generates stock level reports and works with Supervisor to identify stock issues and opportunities.
7. Participates in the Performance Improvement Program by identifying areas in which Performance Improvement can be applied• Collecting and Organizing Performance Measurement Data• Participating on Performance Improvement Teams.
8. Maintains accurate information for requisitions and inventory counts. Communicates discrepancies, inventory problems to management.
9. Restocks in a timely manner.
10. Performs shipping functions utilizing Fedex, UPS, US Mail, or Common Carrier.
Other Duties:
1. Uses effective time management, flexibility, and priority setting to maintain normal department functions both in supervised and unsupervised environments.
2. Works closely with other team members ‐ adapts to change to improve services.
3. Answers phone promptly, identifies self and records accurate information.
4. Participates in orientation and on the job training of new employees and acts as a role model for other associates. Represents The Guthrie Clinic in a professional courteous manner to co‐workers, visitors, and others.
5. Attends and participates in staff meetings.
6. Performs other duties as assigned.
Pay Range: $17.40-$24.83/hour DOE
Not Specified
Manager, Financial Operations - Finance - Full Time (Hybrid)
🏢 Guthrie
Salary not disclosed
Position Summary:
Under the direction of the Senior Financial Leadership for the Guthrie hospital and/or other related entities, the Manager is responsible for coordinating, planning and supervising the activities and personnel in the relationship and integration of Finance with their Operations Partner in the areas of financial reporting, financial analysis, and the relationship of finance with operations. In addition, the Manager will have a working relationship and input with various other functional areas such as cost accounting, budgeting, feasibility studies, financial planning and other projects/analysis related to their assigned entities. Responsible for coordinating activities concerned with financial administration, general accounting, patient business services and financial and statistical reporting with their Operations Partner.
Education, License & Cert:
Bachelor of Science degree in Accounting from an accredited four‐year college is required; Master’s in business administration and/or CPA/HFMA Certification is preferred.
Experience:
Four to six years of experience in the healthcare industry in the areas of financial reporting, forecasting and cost accounting with supervisory responsibilities. Working knowledge of healthcare operations, month end closing process, case‐based forecasting and cost allocations. Familiarity with PeopleSoft/Oracle and EPIC is a plus and a strong working knowledge of Excel and Word is required.
Essential Functions:
1. Serves as the primary resource for Guthrie entity specific forecasting, financial reporting, cost reporting, tax reporting, and financial support to operations
2. Keep abreast of all regulations, procedures, and interpretations that effect third party reimbursement for acute care hospitals, freestanding ambulatory surgery centers and multi‐specialty physician groups.
3. Provides overall Guthrie entity specific financial oversight and monitoring, leads monthly analysis of operating plan forecasts to actual results and report risks and opportunities to senior leadership
4. Manages development and review of Guthrie entity specific ad hoc reports and analysis as requested and provides day‐to‐day analytics support to business operations
5. Acts as budget representative, working closely with the Director of Budgeting to strategically manage all financial activities within the Guthrie specific entity related to business operations. Oversees efficient and effective Guthrie entity specific forecasting and planning processes in compliance with corporate policies and procedures
6. Collaborate with the Financial Decision Support Team on the use of the decision support system and tools related to forecast and cost accounting and with the Managed Care Team both on an annual and ongoing basis
7. Establishes and monitors appropriate financial measures and interprets and uses financial data for making informed business decisions
8. Participates in special projects to improve reporting, analytical tools and internal processes to enhance management decision making and implement best practices
9. Hires, leads, and develops high‐performing direct reports to broaden skill sets and capabilities to enable professional growth and to achieve identified strategies and daily operational effectiveness.
Other Duties:
1. Coordinates the activities of the department with all other functions and acts as the department representative at all department manager or middle management meetings and attends administrative staff meetings.
2. Designated to act in absence for Senior Financial Leadership and shares many of the above functions and responsibilities with the Senior Financial Leadership.
3. Participates in committees and projects as assigned.
4. Perform other duties as assigned.
Remote working/work at home options are available for this role.
Under the direction of the Senior Financial Leadership for the Guthrie hospital and/or other related entities, the Manager is responsible for coordinating, planning and supervising the activities and personnel in the relationship and integration of Finance with their Operations Partner in the areas of financial reporting, financial analysis, and the relationship of finance with operations. In addition, the Manager will have a working relationship and input with various other functional areas such as cost accounting, budgeting, feasibility studies, financial planning and other projects/analysis related to their assigned entities. Responsible for coordinating activities concerned with financial administration, general accounting, patient business services and financial and statistical reporting with their Operations Partner.
Education, License & Cert:
Bachelor of Science degree in Accounting from an accredited four‐year college is required; Master’s in business administration and/or CPA/HFMA Certification is preferred.
Experience:
Four to six years of experience in the healthcare industry in the areas of financial reporting, forecasting and cost accounting with supervisory responsibilities. Working knowledge of healthcare operations, month end closing process, case‐based forecasting and cost allocations. Familiarity with PeopleSoft/Oracle and EPIC is a plus and a strong working knowledge of Excel and Word is required.
Essential Functions:
1. Serves as the primary resource for Guthrie entity specific forecasting, financial reporting, cost reporting, tax reporting, and financial support to operations
2. Keep abreast of all regulations, procedures, and interpretations that effect third party reimbursement for acute care hospitals, freestanding ambulatory surgery centers and multi‐specialty physician groups.
3. Provides overall Guthrie entity specific financial oversight and monitoring, leads monthly analysis of operating plan forecasts to actual results and report risks and opportunities to senior leadership
4. Manages development and review of Guthrie entity specific ad hoc reports and analysis as requested and provides day‐to‐day analytics support to business operations
5. Acts as budget representative, working closely with the Director of Budgeting to strategically manage all financial activities within the Guthrie specific entity related to business operations. Oversees efficient and effective Guthrie entity specific forecasting and planning processes in compliance with corporate policies and procedures
6. Collaborate with the Financial Decision Support Team on the use of the decision support system and tools related to forecast and cost accounting and with the Managed Care Team both on an annual and ongoing basis
7. Establishes and monitors appropriate financial measures and interprets and uses financial data for making informed business decisions
8. Participates in special projects to improve reporting, analytical tools and internal processes to enhance management decision making and implement best practices
9. Hires, leads, and develops high‐performing direct reports to broaden skill sets and capabilities to enable professional growth and to achieve identified strategies and daily operational effectiveness.
Other Duties:
1. Coordinates the activities of the department with all other functions and acts as the department representative at all department manager or middle management meetings and attends administrative staff meetings.
2. Designated to act in absence for Senior Financial Leadership and shares many of the above functions and responsibilities with the Senior Financial Leadership.
3. Participates in committees and projects as assigned.
4. Perform other duties as assigned.
Remote working/work at home options are available for this role.
permanent
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