Groot Hospitality Jobs in Usa

Operations Manager

Hospitality & Events

Potomac Hospitality Group | Bowie, MD

Full Time | Up to 20% Performance Bonus | Full Benefits | Path to Director of Operations

At Potomac Hospitality Group, the Operations Manager is the connective tissue of the entire company. You are the person who keeps our compliance airtight, our platforms current, our vendors coordinated, our team supported, and our communications flowing — across a growing hospitality management company that serves everyone from government agencies to film production companies to embassy dining rooms.

This is a role for someone who has seen how hospitality operations work from the inside — whether in a hotel, a catering company, a restaurant group, or a food service organization — and is ready to own a function, not just support one.

And for the right person, this role has a clear, defined path to Director of Operations within two years. We are building something at PHG, and we want the person who runs our operations to grow with us.

Come in as Operations Manager. Build toward Director of Operations. Grow with PHG.

ABOUT POTOMAC HOSPITALITY GROUP

Potomac Hospitality Group is a full-service hospitality management company with over 10 years of experience delivering exceptional food and hospitality experiences across the Metro DC region and beyond. We serve corporate clients, government agencies, educational institutions, film and production companies, and private clients.

We operate across three lanes: high-end offsite event catering, institutional food service, and our restaurant subsidiary. Our events range from intimate private dinners to 400-person galas to craft services on film sets. Our clients include some of the most recognized names in government, business, and culture.

We are a growing company with 43 team members, a full benefits package, and a leadership team that invests in the people who invest in us.

Connecting people. Creating impact. One extraordinary experience at a time.

WHO WE'RE LOOKING FOR

You have worked in hospitality, food service, or events long enough to understand how operations actually work — the systems, the pace, the compliance requirements, the vendor relationships, and the detail that separates a smooth event from a chaotic one.

You are not looking for a job where someone tells you what to do every day. You are looking for a role where you own something, build something, and grow into something bigger.

Your Background Likely Looks Like One of These

• Hotel operations, catering sales coordination, or banquet/event administration — you know the rhythm of event-driven work and you've managed the operational details that make events run
• Restaurant group or multi-unit food service operations — you've managed scheduling, vendor relationships, compliance, and team communications across a fast-moving operation
• Hospitality management graduate with 3–5 years of operational experience — you studied the industry and have been building real-world skills since
• Food service operations coordinator with institutional or government contract experience — you understand compliance, documentation, and multi-stakeholder communication

Regardless of Background, You Are

• An owner, not a supporter — your responsibilities are yours completely and you treat them that way
• A finisher — tasks get closed completely and correctly, every time
• Systems-minded — you build processes that work and maintain them without being asked
• Tech-comfortable — you learn platforms quickly and manage data with accuracy
• Warm and professional — you communicate clearly with everyone from team members to vendors to leadership
• Ready to grow — you are not looking for a ceiling, you are looking for a runway

WHAT YOU'LL OWN

Platform & Menu Management

PHG operates across five platforms simultaneously. You own the accuracy and currency of all of them.

• Manage and update menu data across Tripleseat, Toast, 7Shifts, and the PHG website
• Ensure menu changes, pricing updates, and event-specific content are reflected accurately and promptly across all systems
• Coordinate with culinary and events leadership to capture updates in real time
• Serve as the internal point of contact for platform issues and resolutions

Operations & Communications

• Coordinate internal communications between leadership and team members across all PHG operations
• Manage external communications with vendors, partners, and operational contacts
• Support executive leadership with scheduling, correspondence, and day-to-day operational needs
• Ensure information flows clearly, accurately, and on time across the organization

Vendor Coordination

• Manage day-to-day relationships with vendors, suppliers, and service providers
• Track vendor contracts, agreements, and renewal timelines
• Coordinate ordering, delivery, and vendor communications in support of event and operational needs

Compliance & Licensing

• Own PHG's master compliance calendar — all licenses, permits, certifications, and insurance renewals
• Manage business licenses and permits across Maryland and DC
• Track and renew health permits, catering permits, ServSafe certifications, and regulatory registrations
• Manage annual memberships and vendor registrations
• Coordinate business insurance policies including vehicle, workers' comp, and umbrella coverage

HR & Team Support

• Manage job postings, resume screening, interview scheduling, and candidate communications
• Lead onboarding for new team members — system access, welcome materials, and orientation
• Maintain employee records and HR documentation in ADP
• Support performance evaluation processes, incident reporting, and offboarding procedures
• Coordinate team engagement activities and employee recognition initiatives

Event Operations Support

• Support scheduling and administrative coordination for catering and hospitality events
• Ensure event documentation, contracts, and permits are organized and compliant
• Coordinate internal communications between leadership, kitchen, and event teams

YOUR GROWTH PATH

This role is designed to evolve. For the right person — someone who demonstrates ownership, operational excellence, and leadership over time — the Operations Manager position has a defined path to Director of Operations within two years.

As Director of Operations, you will move from owning the administrative and compliance infrastructure to overseeing the full operational strategy of PHG — people, systems, vendor relationships, and the operational backbone that supports every lane of the business.

We are not looking for someone to fill a seat. We are looking for someone ready to help lead where PHG goes next.

PREFERRED EXPERIENCE & QUALIFICATIONS

• 3–5 years of experience in hospitality operations, hotel administration, catering coordination, restaurant group operations, or food service management
• Demonstrated ability to manage multiple operational responsibilities simultaneously without dropping details
• Experience with platforms such as Tripleseat, Toast, 7Shifts, ADP, or similar hospitality and HR systems
• Strong written and verbal communication skills — you communicate clearly with everyone from kitchen staff to executive leadership
• Undergraduate degree in hospitality management, business, or a related field preferred — equivalent experience considered
• Familiarity with food service compliance, licensing, or permit management a strong advantage
• Must be able to pass a Level II background check

COMPENSATION & BENEFITS

• Competitive Salary
• Up to 20% performance bonus
• Medical, Vision, and Dental Insurance
• 401(k) Retirement Plan
• Life Insurance
• Short-Term Disability
• Employee Assistance Program (EAP)
• Professional development and leadership growth opportunities
• A defined path to Director of Operations for the right candidate
• A company that measures success by the growth of its people
• Support performance evaluation processes, incident reporting, and offboarding procedures
• Coordinate team engagement activities, leadership retreats, and employee recognition initiatives
• Support employee benefits programs and wellness initiatives

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions dont happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. Thats what youll own.

Life At Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. Its the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out
this article
to find out more about our Culture and Principles.

Our Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If youre ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, wed love to hear from you!

AT SONDER YOU WILL:

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  Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
  

  
  
  
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  Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
  

  
  
  
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  Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
  

  
  
  
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  Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility, hours of operations, directions, etc.
  

  
  
  
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  Assist building leadership with any administrative tasks required to keep all operations running smoothly
  

  
  
  
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  Flex to support the
  back-of-house/Hospitality
  Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
  

  
  
  
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  Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
  

  
  
  
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  Support multiple Sonder properties throughout the local market, as required
  

  
  
  

WHAT WE LOOK FOR:

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  Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat
  

  
  
  
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  Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles
  

  
  
  
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  Excellent problem solving skills, with the desire to get it done for our guests
  

  
  
  
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  Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications
  

  
  
  
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  Organized, hardworking, and
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  Thrives in a fast paced, ever-changing, always challenging startup environment
  

  
  
  
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  Ability to work effectively both in a team environment as well as independently
  

  
  
  
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  Flexible schedule and open to working evenings, weekends and holidays
  

  
  
  
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  Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
  

  
  
  
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  Proficiency in languages other than English a plus
  

  
  
  
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  This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)
  

  
  
  

Hourly Pay Rate: $16.24 - $22

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

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  Competitive compensation
  

  
  
  
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  Generous stock plan
  

  
  
  
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  Medical, dental and vision insurance (where applicable)
  

  
  
  
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  Flexible vacation
  

  
  
  
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  Wellness and volunteering days
  

  
  
  
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  Annual free credits and discounts to stay in Sonders
  

  
  
  
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  Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
  

  
  
  

Learn More About Sonder

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  Corporate Responsibility & Sustainability
  

  
  
  
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  Data Privacy Policy
  

  
  
  
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  Blog:
  Sonder Stories
  

  
  
  
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  Instagram:
  @sonderstays
  

  
  
  

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.
Extend Hospitality To All
is one of Sonders Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created
Sonder Circles
, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to
.

Chief Operating Officer (COO)- Ann Arbor, MI

Ronald McDonald House Charities of Ann Arbor, MI

Hospitality (Lodging & Food) Background required

Exclusive Search by Harper Associates

Exceptional career opportunity is available for a hospitality professional who is eager to transition into a meaningful, mission-driven role in the nonprofit sector. If you are a compassionate person looking to make a broader impact, this may be the unique opportunity you’ve been waiting for. The ideal hospitality background would be one involving meals and 24/7 accommodations, such as hotel, resort or campus housing. The COO will utilize their expertise to oversee the future growth of family guest rooms to satisfy the growing demand. Previous non-profit experience would be a plus.

About RMHCAA:

Since 1985, Ronald McDonald House Charities Ann Arbor (RMHCAA) has stood as a home away from home for families facing the unimaginable — a child in medical crisis. Ronald McDonald House Charities Ann Arbor has served more than 32,000 families since opening their doors in 1985. Spearheaded by the Junior Service League (now the Junior League of Ann Arbor), the project was a collaborative effort with Michigan Medicine C.S. Mott Children’s Hospital, and the community. Originally able to accommodate 24 families each night, an expansion in 1992 increased that number to 29. A second House built on the 10th floor of C.S. Mott Children’s Hospital added another 12 rooms in 2011. Two additional family guest rooms were constructed in the Main House in 2018, bringing the total number of rooms to 43. Those two Houses make RMHCAA the largest Ronald McDonald House Charities Chapter in Michigan.

The Chief Operating Officer (COO) is a key member of the Executive Leadership Team and serves as the organization’s senior operational leader. Reporting to the Chief Executive Officer (CEO), the COO provides strategic and day-to-day leadership for all internal operations of a multi-site, 24/7 organization. The COO ensures that programs, guest services, facilities, culinary services, housekeeping, volunteer engagement, technology, and operational systems function seamlessly to create a safe, compassionate, and home-like environment for families. The COO partners closely with the CEO, leadership team, and Board to implement strategy, strengthen culture, develop talent, manage risk, and ensure operational excellence and financial sustainability.

Preferred Qualifications:

• Bachelor’s degree required; advanced degree or equivalent experience preferred.
• Minimum 7-10 years of senior leadership experience in hospitality (including food and rooms) from segments such as hotel, resort, campus housing/dining or similar.
• Previous non-profit experience.
• Demonstrated success leading complex, multi-site, 24/7 operations and cross-functional teams.
• Strong background in guest services, facilities management, people leadership, program oversight, and operational planning.
• Experience managing budgets, capital projects, and operational controls.
• Proven ability to lead with compassion while driving results and managing risk.
• Excellent communication, organizational, project management, and problem-solving skills.
• Collaborative, mission-driven leader with integrity and sound judgment.
• Proficiency with Microsoft Office and database systems.

Excellent six figure salary and benefits plus work-life balance offered! Please forward resume and cover letter explaining why you are excited about this opportunity and how it aligns with your work credentials Email to : Ben Schwartz

Expanded Job Description available.

Ben Schwartz | President | Harper Associates

Direct: (248) 737-0431 | Fax (888) 737-8525

| Placement Specialists

Our franchise organization, Chapman Corral, LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team!

At Golden Corral, we know that successful people are the foundation of our very successful company. We hire managers with the talent, integrity, and passion to promote our Caring Culture. We provide an environment that supports and empowers our people not only to exceed our guests' expectations, but also to achieve their professional and personal goals.

Talent, Focus, Commitment, Passion - These are just a few of the traits our most accomplished managers have in common. At Golden Corral, your ability to succeed is limited only by your energy and drive. Unequaled opportunity at the best chain restaurant company in the country!

In this role as Hospitality Manager, you are responsible for creating a spirit of hospitality in the Front-of-the-House through creating a warm and positive environment, selecting friendly and talented Co-workers, leading the human and financial resources in the Front-of-the-House to achieve a profitable operation and environment that \"makes pleasurable dining affordable,\" while providing a dining experience that ensures our guests become long-term, loyal customers. As a member of the restaurant operations management team, you are also responsible for the restaurant's overall operations, including food quality, production, safety, and labor in absence of the General Manager and Kitchen Manager.

Requirements:

• Strong, stable work history along with management experience in a high-volume, casual dining or family-style restaurant.
• Education and training normally associated with college coursework in business or hospitality.
• Successful completion Golden Corral's comprehensive management training program.
• Position requires a valid driver's license and an acceptable driving record.

Thank you for your interest in Golden Corral. Our commitment to valuing diversity helps create an environment where everyone can be successful. Upon completion of your online application, you may be directed to complete an additional online questionnaire that is specific to the position in which you are applying.

The job opening listed on this page has been posted by an independent franchisee of Golden Corral Corporation. Golden Corral Corporation does not hire or employ any individuals at this franchise location. The franchisee will make all decisions with respect to applications for the position listed on this page. The name of the franchisee appears in this job posting. All questions concerning this job opportunity should be directed to the franchisee.

Starting Pay:Up to $15.50/hr

Company: Chick-fil-A Twelve Oaks

• Voted as Americas favorite & one of the fastest-growing quick-service restaurants in the country
• Industry leader in Customer Service & Hospitality
• Faith-based, individually owned & operated company
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
• Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
• Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
• Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024

Chick-fil-A Twelve Oaks's Commitment To You

Here at Chick-fil-A Twelve Oaks our goal is to have a positive impact in Novi and the surrounding areas by demonstrating care in all that we do.

Value and Appreciate Employees

• Flexible Schedules
• Free Food
• Access to Scholarships
• Sundays off
• Paid training
• Career Advancement Opportunities
• Contributions to Vision, Dental and Life Insurance* (for Full-Time employees)

Opportunity

At Chick-fil-A Twelve Oaks, we care for our team and community. We passionately pursue excellence and strive to make a positive impact through delicious food and hospitality. We are searching for those that positively influence people around them and thrive in an environment of service and hospitality. Are you looking to challenge yourself and grow within a great team atmosphere? Lets get started.

Position Type

• Full-Time
• Day or Evening shifts
• Open availability is highly preferred

Your Impact

• Provide high-quality customer service and satisfaction
• Provide hospitality and positive influence within your team and the community
• Participate in an upbeat, record-setting environment with top quality products
• Join a team of over 80+ Team Members that focuses on growth, personal and professional development
• Enhance guest experience with attentive service, personalized interactions, and understanding of guests needs
• Upper management and leadership growth opportunities including Trainer, Team Lead, Shift Lead, and Director positions

Background Profile

• Must be 16 or older
• Ability to work at a quick, yet efficient and thorough pace--hustle is a must!
• Team-oriented, adaptable, dependable, and strong work ethic
• Positive attitude, coachable
• Ability to communicate effectively with guests and team members

APPLY NOW and you will be contacted ASAP.

• Must be 16 or older
• Ability to work at a quick, yet efficient and thorough pace--hustle is a must!
• Team-oriented, adaptable, dependable, and strong work ethic
• Positive attitude, coachable
• Ability to communicate effectively with guests and team members
• Open availability highly preferred
• Must be available at least 2 Saturdays a month

At Chick-fil-A, the team member role is more than just a job, its an opportunity. Team members gain life experience that goes far beyond just serving a great product in a friendly and fun environment. Chick-fil-A is an opportunity for people of all ages and backgrounds. We are looking for both full-time and part-time team members. Team members must be available a variety of weekdays and on both Fridays and Saturdays. We are looking for hard-working, team-oriented, friendly and honest people. Perks of being a Chick-fil-A Team Member include flexible hours, competitive pay and a positive atmosphere!

Junior RV Park & Resort Manager

Goodrich, Texas | Full-Time | On-Site

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About the Role

We are transforming a long-term RV park in Goodrich, Texas into a short-term RV resort — with a full resort buildout planned for 2027. We need an experienced, on-the-ground manager to lead daily operations, drive the turnaround from day one, and grow with us as we build something special. This is a ground-floor opportunity with real upside for the right person.

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What You'll Do

- Oversee all daily park operations including guest check-ins, site maintenance, vendor coordination, and guest relations

- Lead the property's transition from long-term tenancy to a short-term RV resort model

- Manage reservations, pricing, and availability using Campspot or similar RV park management software

- Build and manage a small on-site team, setting standards for cleanliness and hospitality

- Report directly to ownership, track key performance metrics, and help shape the long-term resort vision

- Be present on-site daily — this role requires someone who takes ownership and shows up

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What We're Looking For

- 2+ years of RV park, campground, or resort operations experience — you have developed, launched, or managed a park at a high level

- High-level proficiency in Campspot or comparable RV park software — you can hit the ground running

- Experience managing a property in transition or turnaround

- Strong communication skills with guests, vendors, and ownership

- Available Thursday through Monday, 40 hours per week plus as needed

- Self-starter who can lead, problem-solve, and execute with minimal oversight

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Compensation & Benefits

- $45,560 – $54,760 base salary

- Revenue performance bonuses

- $500/month insurance stipend (begins after 90-day trial period)

- Company phone provided from day one

- Fast-track growth potential — full resort development underway for 2027

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If you have turned a park around, built an operation from scratch, or thrive when no two days look the same — we want to hear from you. Apply now.

Atria is powering a movement to improve quality of life today and prolong healthy life in the future by taking the latest science and translating it into medicine in real time.

Atria is on a mission to create a new paradigm in medicine, shifting from reactive sick care to proactive and preventative health care. We believe we can learn what works, share that information without limits, and empower countless people locally, nationally, and globally to live longer, healthier lives.

Specifically, you will:

• Perform daily housekeeping services by coordinating with the Hospitality Services team including routine cleaning assignments in medical and non-medical areas at the Institute
• Clean, wash, sanitize, and/or polish fixtures, ledges, tables, floors, exam rooms, radiology suites, kitchen, bathrooms, etc.
• Clean, wash, sanitize, and/or polish glassware, plate ware, and silverware as well as barista machinery and supplies
• Clean floors to include sweeping, dusting, damp/wet mopping, stripping, waxing, buffing, disinfecting, etc.
• Follow established safety precautions when performing tasks and when using equipment and supplies, especially in medical areas
• Ensure that work/cleaning schedules are followed as closely as practical
• Report all accidents/incidents to your supervisor, no matter how minor they may be
• Performs other duties as assigned
• Inventory of appropriate stock levels, ie: attire, cleaning supplies, etc.

The shifts are from 4pm - 10pm (Monday - Friday) with availability for on-call for weekends

Commercial and Hospitality Design Senior Project Manager

Brown Design Group | Boca Raton, FL

Position Overview

The Senior Project Manager is responsible for leading and delivering commercial and hospitality design projects from concept through completion.  This role is client facing and oversees all aspects of project execution, including design coordination, budgeting, scheduling, procurement and construction administration. 

Key Responsibilities

Project Leadership

• Lead multiple commercial projects (multifamily, amenity spaces, offices, restaurants, country clubs) from concept through installation.
• Oversee all phases: programming, schematic design, design development, construction documentation, procurement and construction administration.
• Ensure alignment between design intent, client goals and project constraints.

Client & Stakeholder Management

• Serve as one of the primary clients’ points of contact, building strong. trusted relationships
• Help lead client meetings, presentations and project updates
• Coordinate with consultants, architects, contractors and vendors throughout the project lifecycle.

Financial & Operational Oversight

• Develop and manage project budgets, proposals and contracts.
• Track project financial performance to include invoicing and profitability.
• Maintain schedules, milestones and resource allocation across multiple projects.

Design & Technical Coordination

• Collaborate with design leadership on concept development and execution.
• Oversee production of construction documents and specifications.
• Review drawings, FF&E packages and material selections for quality and accuracy.
• Ensure compliance with building codes, brand standards and project requirements.

Procurement & FF&E Management

• Direct FF&E specification, budgeting and procurement processes.
• Manage vendor relationships and track orders, deliveries and installations.
• Ensure design intent is maintained through procurement and installation phases.

Construction Administration

• Conduct site visits and oversee construction progress.
• Review submittals, RFI’s and change orders.
• Resolve field issues in collaboration with contractors and consultants.
• Ensure final execution aligns with design and quality standards

Qualifications

• Bachelor’s degree in interior design, Architecture or related field
• 10+ years of experience in commercial and hospitality design, with a portfolio encompassing hospitality, multifamily, or mixed-use work.
• Proven experience managing large-scale commercial and hospitality projects.
• Strong understanding of construction documentation, FF&E and project delivery
• Proficiency in AutoCAD, Adobe Creative Suite and project management tools.
• Knowledge of building codes, ADA requirements and hospitality brand standards
• Exceptional leadership, communication and organizational skills

Preferred:

• NCIDQ certification or PMP.
• Experience with multifamily projects.
• Experience managing multiple projects simultaneously.

Compensation & Opportunity

• Competitive base salary commensurate with experience.
• Performance-based bonus structure tied to division growth and project success.
• Clear pathway for long-term advancement within a growing, design-forward firm.

About Brown Design Group

Brown Design Group is a full-service interior design firm recognized for its curated approach to high-end residential and commercial interiors. Our expanding commercial division specializes in multifamily and hospitality environments that combine elevated aesthetics with functional, market-driven design.

Shape the Next Chapter

This is an opportunity to influence the creative and operational future of a rapidly growing studio. If you bring the design leadership, business acumen, and client sophistication to elevate our commercial practice, we’d love to connect. Apply today and help shape what’s next at Brown Design Group.

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

LAZ Hospitality Services is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

The Spirit of the Position:

The Hotel Valet Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel.

Principal Job Duties:

• Responsible for the financial, operational, safety, and service success at their hotel(s).
• Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Additional duties as assigned.

People

• Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
• Ensure LAZ internal stand up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Identify high potential employees to support the organization’s continued growth, both within your region and outside.
• Actively participate in the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Address any and all safety concerns promptly.

Product

• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.

Profit

• Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for ensuring LHIST data is entered daily and accurately.
• Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
• Daily, weekly, monthly, and annual financial and operational reports as required.
• Preparation of budgets/monthly reviews of profit/loss for their assigned hotel(s).
• Monitor, review, and analyze the market rate structures.

Education:

• Bachelor's Degree or equivalent work experience desired.

Experience:

• 3+ years Valet Management experience required.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Valid driver’s license required.
• Previous experience working in fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Excellent team building and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt, Non-Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.