Greenlight Professional Services Jobs in Usa

Position Title: Senior Salesforce Engineer- Financial Services Cloud Locations: Rockford_IL Time Type: Full time Req ID: JR1200-Rockford_IL At Midland, we’re proud to be a little different.

You can see it in our bright orange signs-but there’s more to it than that.

With our heartfelt and personalized approach, we’re focused on meeting every customer’s needs with the brightest solutions.

For more than 140 years, we’ve learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success.

And this goes beyond traditional banking.

We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.

Our humble ambition keeps us growing, giving back, and looking ahead.

We’re innovating and optimizing our services to ensure we stay unique
- providing strength you can count on with heart you can feel.

You might say we’re unlike any other bank.

And you’d be right." At Midland States Bank, base salary is one component of our Total Rewards program.

Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience.

This position offers additional compensation in the form of short-term incentives (i.e.

bonus and/or commission) and may include long-term incentives (i.e.

stock awards).

Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off.

Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan.

Incentives and benefits are subject to eligibility requirements.

Salary Range: $88,000-$130,000/annually Position Summary This position is responsible for designing, integrating, building, and maintaining Salesforce-based Sales and Financial Services solutions within Midland States Bank.

The role ensures scalable, secure, and compliant solutions using the Salesforce Financial Services Cloud platform, supporting business objectives and optimizing system functionality.

The Senior Solutions Engineer reports to the Team Lead
- Salesforce.

Responsibilities: Design and architect scalable and efficient Salesforce Financial Services Cloud solutions aligned with business needs.

Evaluate and recommend technical solutions, including AppExchange products, to enhance functionality.

Manage Salesforce system administration: custom objects, fields, layouts, validation rules.

Implement automation: workflows, approval processes, and rules to streamline operations.

Ensure data governance: audits, data management, and quality standards adherence.

Design and execute test plans for solution validation.

Lead Salesforce integrations ensuring consistency and information flow across systems.

Collaborate with stakeholders to evaluate integration needs and maintain implementations.

Provide technical mentorship to junior team members and serve as a subject matter expert.

Support automations, workflows, and approvals for Sales Cloud, Service Cloud, and Marketing Cloud.

Share best practices, industry trends, and new features with the team and contribute to the development of internal knowledge resources.

Stay current on Salesforce updates and industry best practices.

Be task-focused and adaptable in a dynamic work environment.

Present ideas clearly and concisely to technical and non-technical audiences.

The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.

May require work in a Midland office to ensure collaboration and support of internal and external customers.

Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).

Other duties as assigned.

Requirements: Bachelor’s degree in Computer Science, Management Information Systems, Accounting, Finance, or related field.

Minimum 7 years of Salesforce experience, including 3 years with Financial Services Cloud or related financial implementations.

Experience with Salesforce Industries OmniStudio and deployment in banking environments.

Knowledge of sales and marketing methodologies including account/territory/opportunity management, demand generation, and lead nurturing.

Experience with Salesforce tech stack (administration, JavaScript, Lightning Design System, Apex, Visualforce).

Experience with analysis/reporting tools such as Salesforce, SAS BI, MS BI, or Tableau.

Salesforce certifications (e.g., Admin, Advanced Admin, Platform) preferred.

Ability to diagram customer processes and recommend effective changes.

Ability to manage multiple priorities in a dynamic, fast-paced environment.

Strong communication skills (written, verbal, and presentation).

Excellent organizational and time management skills.

or similar CRM proficiency.

Understanding of customer and partner relationship strategies.

Knowledge of the customer journey and ability to map touchpoints to the sales process.

Basic understanding of API and REST.

Basic knowledge of database architecture.

Experience in ITIL or formal SDLC methodologies.

Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence.

Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.

Experience with the sales process, cycles and methodology, including: Familiarity with Salesforce Industries OmniStudio Framework.

Experience migrating Salesforce orgs or deploying FSC in a banking or financial institution.

Account/territory management Opportunity management Contact management Business development Professional services Partner management Technical consulting Service engineering Experience with marketing activity, including: Demand generation Lead nurturing Customer profiling Social & digital media Campaign influence tracking Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company.

We’re proud to be an Equal Opportunity and Affirmative Action employer.

At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at

Midland States Bank may use automated tools and artificial intelligence (“AI”) to assist with recruiting, screening, and hiring decisions.

In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 88 Yearly Salary PI400a89af37d1-25448-38959719

Key Responsibilities

• Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance
• Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization
• Provide polished, high-touch service to all visitors and external guests
• Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests
• Train and support team members on established processes, tools, and workflows
• Foster a collaborative team environment where ownership and accountability are shared across all agents
• Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times

Qualifications

We’re interested in candidates who:

• Communicate clearly and professionally, both verbally and in writing
• Consistently deliver exceptional customer service and take pride in exceeding expectations
• Demonstrate sound judgment and the ability to assess situations and take initiative independently
• Has had previous management or lead experience in a customer support role

And who have:

• A high school diploma or equivalent
• At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment
• Administrative experience, preferably within a professional services or corporate setting

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Provide professional services in support of unit management in field as specified in the particular job posting. Focus will be in a professional field such as Communications, Marketing, Customer Service, Academic Administration, Event Management, Procurement, etc. Specific duties will be determined based on assignment and unit needs. This position will interact on a consistent basis with: unit management and staffThis position typically will advise and counsel: unit management and staffThis position will supervise: NA

Job Duty 1 -
Perform duties related to professional field assignment.

Job Duty 2 -
Participate in reviews for compliance with policy and governmental regulations in the field.

Job Duty 3 -
Provide input to department policies and procedures.

Job Duty 4 -
May provide input to and administer project timelines and budgets.

Job Duty 5 -
May interact with vendors regarding procurement and delivery issues.

Job Duty 6 -
Perform other duties as assigned

Educational Requirements
Bachelor's Degree in related field or equivalent combination of education and experience

Other Required Qualifications
Position requires the ability to pass a drug/alcohol pre-screening; may require working competently with dangerous materials and in a dangerous environment, such as around or on rotating machinery, live electrical circuits, hazardous materials, high-pressure liquids and gas, and bot surfaces. In addition, it may require lifting heavy objects of up to 75 pounds, and working in confined spaces, noisy environments, and elevated locations (such as climbing extension ladder and other types of ladders; or using scaffolding) either inside or outside of a building. During adverse weather, activities may require extensive after hours work or callback. This job may require wearing a full-face respirator in accordance with Georgia Tech campus policies and procedures. This job will require some evening hours and hours during peak times, as well as being a part of an on-duty rotation.

Required Experience
Up to two years of job related experience

SKILLS
This job requires application of professional principles, processes and practices; application of regulations; utilization of basic and advanced computer applications including those specific to areas of responsibility; communication skills.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individuals race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Provide professional services in support of unit management in field as specified in the particular job posting. Focus will be in a professional field such as Communications, Marketing, Customer Service, Academic Administration, Event Management, Procurement, etc. Specific duties will be determined based on assignment and unit needs. This position will interact on a consistent basis with: unit management and staffThis position typically will advise and counsel: unit management and staffThis position will supervise: NA

Job Duty 1 -
Perform duties related to professional field assignment.

Job Duty 2 -
Participate in reviews for compliance with policy and governmental regulations in the field.

Job Duty 3 -
Provide input to department policies and procedures.

Job Duty 4 -
May provide input to and administer project timelines and budgets.

Job Duty 5 -
May interact with vendors regarding procurement and delivery issues.

Job Duty 6 -
Perform other duties as assigned

Educational Requirements
Bachelor's Degree in related field or equivalent combination of education and experience

Other Required Qualifications
Position requires the ability to pass a drug/alcohol pre-screening; may require working competently with dangerous materials and in a dangerous environment, such as around or on rotating machinery, live electrical circuits, hazardous materials, high-pressure liquids and gas, and bot surfaces. In addition, it may require lifting heavy objects of up to 75 pounds, and working in confined spaces, noisy environments, and elevated locations (such as climbing extension ladder and other types of ladders; or using scaffolding) either inside or outside of a building. During adverse weather, activities may require extensive after hours work or callback. This job may require wearing a full-face respirator in accordance with Georgia Tech campus policies and procedures. This job will require some evening hours and hours during peak times, as well as being a part of an on-duty rotation.

Required Experience
Up to two years of job related experience

SKILLS
This job requires application of professional principles, processes and practices; application of regulations; utilization of basic and advanced computer applications including those specific to areas of responsibility; communication skills.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individuals race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Job Summary:

Position will primarily support the program administrators by preparing, facilitating, recording, and compiling meeting minutes for the HUD Capacity Building Grant Coalition.

Additional duties may include assisting with scheduling, follow-up communications, and organizing related documentation.

Ability to work independently and manage time effectively, prior experience supporting public health or government programs is a plus.

We are looking for someone with strong Project Management skills.

Essential Functions

• Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
• Monitors, evaluates, collects and analyzes program data. Provides technical assistance and recommends course of action.
• Prepares interpretative reports of program goals and objectives, provision of services and programs/services ability to meet standards and regulations.
• Participates in developing policies, regulations, forms, proposal requests, implementing new procedures, monitors, develops, reviews, updates, negotiates contracts, and/or prepares grant applications.
• Analyzes problems, applies policy to problem situations, responds to requests for information and questions regarding services.
• Assists as consultant, coordinator/liaison for special programs and/or projects.
• Assesses impact of proposed rules on current operations financially and programmatically.
• May supervise professional staff engaged in monitoring functions, special projects and/or clerical staff performing record keeping functions.

JOB REQUIREMENTS

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1 . Three years' experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease preventlon, substance abuse, child protective services.

2. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short- and long-range program goals and objectives. Providing advice to other agency organizational units through consultation.

3. Six months experience in developing policies or procedures.

4. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.

5. Six months experience in narrative report writing.

The Vice President of Ambulatory and Physician Services directs the administration and coordination of all ambulatory activities of the Western Region in accordance with the policies determined by the President and Executive Director, Senior Network Leadership and Board of Trustees. This leader is responsible for the administration and planning of the Health System’s pre-acute care services and facilities. Acts in the capacity of a strategic leader of WMCHealth. Promotes the Health System’s Mission, Vision, and Values and customer relations policy. Must be familiar with pertinent areas of health reform and their impact upon an integrated health system.

Responsibilities:

• Responsible for overall operations of all medical practices located throughout the Western Region population health and our ACO.
• Collaborate with Directors/Chairs of all practices throughout the Western Region as the member of the Western division executive management team.
• Establish the strategic plan for staffing and services required to launch and open all practices including with an emphasis on a patient-focused, efficient outpatient culture.
• Maintain and analyze data as well as establish metrics for quality and patient satisfaction for outpatient services.
• Set the culture for the Western Region.
• Develops leaders by defining roles/responsibilities, promoting continuous learning, education, and training and assessing performance.
• Works collaboratively with the senior management team of WMCHealth.
• Participates in the WMCHealth strategic and operational planning as well as being the operational lead of all system strategic initiatives for ambulatory operations in the Western Region or other needs.
• Develop agendas, prepare materials, and lead monthly management meetings for practice managers.
• Lead recruitment efforts for clinical providers, including coordinating and conducting interviews and preparing justification for new or replacement provider positions.
• Manage physician and practice onboarding processes to ensure smooth integration into the organization.
• Coordinate practice closures and provider offboarding, ensuring proper operational, administrative, and compliance procedures are followed.
• Develop, review, and negotiate provider-related contracts, with a primary focus on employment agreements and amendments.
• Manage leasing arrangements, including leases, subleases, and session agreements for both employed and independent providers.
• Draft, review, and manage independent physician agreements, including medical directorships, on-call agreements, recruitment agreements, and performance management agreements.
• Inspects facilities and operations of departments recommending renovations, equipment change, and revision to organizational structure as appropriate.
• Serve as a member of the Space Committee, contributing to planning and decisions related to clinical space utilization.
• Provide executive approval and oversight for critical administrative and financial controls across the medical group, including physician and staff expenses (Concur), payroll adjustments (Missed Punch), CMS requests, administer physician compensation programs ( sign-on bonus, retention), all medical practices position requests and operational purchases exceeding $5K.
• Oversee the overall financial and operational performance of the Medical Group in the Western region, including revenues, expenses, and operational management.
• Conduct and distribute monthly WRVU reviews, and facilitate discussions with providers and managers regarding productivity and performance.
• Review and administer quarterly and annual productivity bonuses.
• Serve on administrative team for WMCHealth and Professional Services division. ( AOC and Prof. Services call)
• Participates in all physician leadership meetings and associated venues and liaison to medical group providers and sometimes independent providers.
• Work within a highly matrixed organization to establish the appropriate reporting of employees in Western Region.
• Being the executive lead for ambulatory initiatives and transitions in the Western Region.
• Serve as the operational point person to Finance and Revenue Cycle for the medical group, with accountability for meeting or exceeding annual budgets, leading annual budget development, conducting monthly P&L reviews, developing financial proformas for physician and practice initiatives, analyzing FTE and productivity metrics, overseeing ambulatory equipment requests, and leading operational coordination for ambulatory revenue cycle performance and related initiatives.
• Helps create a supportive, team-oriented environment with a goal of maintaining/enhancing employee morale and providing high quality and customer-oriented service.
• Develop and implement strategies to expand the physician enterprise infrastructure.
• Provide strategic and tactical leadership for key business objectives for the physician enterprise.
• Review and develop enhanced operational systems, i.e., centralized scheduling, call center, authorizations, and other as may be needed for a growing medical group.
• Serve as successful influencer and change agent who can interact with a diverse group of stakeholders and build consensus.
• Act as a liaison between the Medical Practice and Legal, Contract Management, Risk, Human Resources, and other administrative teams and system departments.
• Ensures safety standards are followed in all aspects of operational and clinical performance.

Qualifications/Requirements:

Experience: Six years in healthcare management/administration experience required, preferably in a academic healthcare system.

Education: Master's Degree required.

About Us:

Good Samaritan Hospital

Good Samaritan Hospital in Suffern, NY, is a 286-bed hospital providing emergency, medical, surgical, obstetrical/gynecological and acute-care services to residents of Rockland and southern Orange counties in New York; and northern Bergen County, NJ. The hospital is home to a recognized cardiovascular program, comprehensive cancer-treatment services, the area’s leading Wound and Hyperbaric Institute and outstanding maternal/child services that includes a Children’s Diagnostic Center. Good Samaritan Hospital also provides social, psychiatric and substance-abuse services and its certified home-care agency supports residents of the Hudson Valley and beyond.

Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Health Insurance
• Dental
• Vision
• Retirement Savings Plan
• Flexible Savings Account
• Paid Time Off
• Holidays
• Tuition Reimbursement

Application Services Manager

Location: On-site in Phoenix, AZ

Travel: Up to 20% as needed

A mission-driven enterprise in the Phoenix metro area is hiring an Application Services Manager to lead daily operations across a suite of enterprise applications critical to business performance. This highly visible role offers a chance to make an immediate impact by improving service delivery, triaging support needs, and serving as the operational bridge between technical teams and business stakeholders.

Backed by decades of success and significant financial strength, this organization is known for its commitment to excellence and the greater good. They are dedicated to creating accessible, affordable solutions that benefit communities nationwide. As part of a collaborative, growing IT team, this role sits at the intersection of technology and service, helping scale systems to meet growing demand across multiple business units—including manufacturing, finance, insurance, and more.

Key Responsibilities

Application Operations & Support

• Oversee uptime and support for enterprise applications across finance, manufacturing, and customer-facing systems.
• Lead ticket triage and resolution processes for incidents, service requests, and enhancements.
• Coordinate root cause analysis and ensure effective documentation of problems, changes, and fixes.
• Onboard new systems into support structures, assign ownership, and enforce configuration best practices.

Service Management & Delivery

• Monitor service KPIs and improve application resiliency through strategic remediation and planning.
• Drive cross-functional collaboration between IT teams, business units, and third-party vendors.
• Enforce IT governance processes aligned with incident, change, and problem management frameworks.

Enhancement & Change Coordination

• Prioritize and coordinate application enhancements based on business needs and team capacity.
• Work alongside analysts, developers, and external vendors to manage application evolution.
• Support compliance, DR/BCP planning, and service documentation efforts.

Team & Vendor Coordination

• Act as the liaison between technical teams and business leaders for escalated support and application strategy.
• Coordinate vendor escalations and monitor service-level agreements (SLAs).
• Champion end-user satisfaction and support seamless operations through clear communication and documentation.

Required Qualifications

• 8+ years in enterprise application support or IT service delivery, with at least 3 years in a team leadership role.
• Strong background supporting ERP, finance, CRM, or manufacturing-related systems.
• Solid understanding of application infrastructure including databases, operating systems, integrations, and application security.
• Experience with ITIL-based service management processes (incident, change, problem).
• Proven ability to communicate clearly with technical and non-technical stakeholders alike.

Preferred

• Exposure to ERP integrations, migrations, or cloud-to-on-prem transitions.
• Familiarity with reporting/BI tools (e.g., Power BI, SSRS) and basic SQL.
• Previous work in highly regulated or operations-focused industries (manufacturing, finance, insurance).
• Experience with enterprise systems such as Deacom, Lasso, Great Plains, and KPA is a plus—but not required.

Why Join?

• Join a values-driven team committed to affordable solutions and social impact.
• Work alongside highly respected IT leaders and a supportive, people-first culture.
• Gain exposure to a variety of enterprise technologies in a fast-evolving environment.
• Enjoy work-life balance, growth opportunities, and stability from a financially strong employer.
• Be part of a team where your ideas matter, and your growth is prioritized.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Call Center & Customer Service Manager

Location: On-Site in Los Angeles, CA

A nationally recognized, growth-focused home services brand is seeking an experienced and highly organized Call Center & Customer Service Manager to lead and optimize its inbound and outbound customer communication operations. With a mission rooted in delivering best-in-class service to homeowners, this company is modernizing the residential remodeling experience—and this role will be central to that evolution.

This is a high-impact leadership opportunity for a people-centric, data-driven operator who thrives in fast-paced environments and is passionate about building systems, improving processes, and coaching high-performing teams. The right candidate will bring expertise in scaling call center operations while ensuring an outstanding customer journey from the first interaction.

Key Responsibilities

• Lead, manage, and mentor a geographically dispersed team of 15–20 customer representatives across multiple time zones.
• Build and implement performance frameworks including KPIs such as booking rate, conversion rate, response time, and quality scores.
• Develop and maintain call scripts, training documentation, objection handling guidelines, and standardized operating procedures.
• Oversee call monitoring, feedback loops, coaching programs, and QA scorecards to elevate service delivery.
• Manage staffing plans, shift scheduling, and coverage to optimize call flow and availability.
• Collaborate cross-functionally with Sales and Operations teams to ensure smooth lead handoffs and consistent customer communication.
• Own CRM workflows, lead tracking pipelines, and real-time performance dashboards to drive data-backed decisions.
• Identify and implement continuous improvements to reduce lead leakage and increase appointment bookings.

Qualifications

• 5+ years of experience managing customer service or inside sales teams within a call center environment, ideally with a distributed or remote model.
• Proven success designing and executing scalable call center processes and KPI-driven performance management systems.
• Deep knowledge of customer conversion funnels, lead qualification strategies, and service excellence standards.
• Proficient with CRM platforms, data analytics, and reporting tools to monitor performance and guide team development.
• Strong leadership presence with a focus on coaching, accountability, and team culture.
• Experience partnering with cross-functional teams to align customer experience with broader business goals.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

We have an exciting opportunity for a Head of Legal Managed Services (Konexo US) at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals.

The Head of Legal Managed Services is responsible for the strategy, growth, and delivery of Konexo’s legal managed services offerings. This leader will own the end-to-end lifecycle of managed services engagements, from solution design and pricing through delivery, optimization, and expansion, working closely with clients, internal stakeholders, global colleagues, sales teams, and delivery leaders.

This role requires a strong combination of commercial judgment, operational leadership, and client-facing experience.

Responsibilities and Duties:

• Lead the development and growth of Konexo’s legal managed services portfolio, including recurring and large-scale legal delivery programs.
• Design scalable service offerings with clear scope, pricing models, and delivery frameworks.
• Oversee delivery of managed services engagements, ensuring quality, efficiency, and client satisfaction.
• Serve as an executive sponsor for key clients and build and maintain senior-level relationships.
• Partner with sales, finance, and leadership to support revenue growth, margin management, and forecasting.
• Embed technology, automation, and AI into managed services delivery in collaboration with Konexo’s innovation teams.
• Build and lead a high-performing, multidisciplinary team across legal delivery, project management, and operations.
• Collaborate with other US and Global Konexo team members and Eversheds Sutherland colleagues to bring the best of Konexo to clients.
• Represent Konexo in the market and at industry events and client forums, sharing insights, helping to build brand awareness and deepen relationships.

Knowledge, Skills and Abilities:

• Bachelor’s degree required.
• Advanced degree is a plus: J.D. or M.B.A. (bar admission not required for this role)
• 12+ years in legal services, ALSPs, consulting, or other professional services
• Experience in an ALSP, Big 4 legal services, or law-firm-affiliated managed services environment.
• Experience leading managed services or recurring service delivery programs.
• Strong background working with corporate legal departments.
• Experience managing teams and senior‑level client relationships.
• Familiarity with technology‑enabled legal delivery (automation, AI, workflow tools).
• Prior financial oversight or P&L responsibility preferred.
• Strong leadership and team‑building skills.
• Clear, confident communication with senior stakeholders.
• Ability to design and manage service delivery processes.
• Comfortable with data, technology, and efficiency improvements.
• Strong client‑relationship and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑moving environment.

This is a hybrid role and will require on-site presence 3 days per week. The salary ranges for this position vary depending on the geographic location and other factors such as experience, internal equity, market data, and job-related considerations. The range for this position is from $195,000 - $285,000, with offers contingent upon the various factors. The firm’s compensation strategy includes not just a base salary but also comprehensive benefits such as healthcare, paid time off, discretionary merit bonuses, life and disability insurance, retirement plans and tailored learning opportunities

Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity or expression or transgender status), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm’s offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO.

Physician Life Care Planning is seeking a high‑caliber Service Delivery Coordinator who thrives in a fast‑paced, professional office environment and demonstrates exceptional integrity, attention to detail, and commitment to excellence. This role requires a polished communicator who can confidently interact with clients, experts, and internal teams in a professional services or legal setting.

The ideal candidate brings proven experience supporting complex workflows, managing sensitive information, and maintaining high performance standards over time. We are looking for someone who is dependable, steady in their career history, adaptable to change, and motivated to deliver outstanding service.

If you possess a solutions-oriented mindset, excellent customer communication skills, and a passion for helping others, we encourage you to apply and become a vital part of our dedicated team!

Essential Duties:

Client Engagement & Communication

• Serve as a primary point of contact for clients and experts, demonstrating professionalism, clarity, and confidence in all communication.
• Proactively resolve inquiries and ensure clients receive thorough, accurate information regarding services, processes, and next steps.
• Build trusted client relationships through active listening, responsiveness, and accountability.

Case & Workflow Management

• Manage a high volume of active cases, including scheduling, tracking documentation, coordinating logistics, and maintaining accurate timelines.
• Support physicians and experts with organized, detail‑focused back‑office coordination.
• Partner with internal teams, including Operations and Sales, to ensure seamless workflow and accurate case execution.

Operational Excellence & Continuous Improvement

• Coordinate new case intake with a customer‑centric mindset, ensuring accuracy and efficiency.
• Identify workflow gaps and recommend process improvements that enhance team performance and client satisfaction.
• Maintain alignment with key deadlines, deposition schedules, and expert availability.

Accounts Receivable Support

• Oversee assigned client accounts to ensure timely payments and adherence to financial deadlines.
• Conduct professional follow‑up on outstanding balances.
• Collaborate with Accounting to support accurate reporting and payment resolutions.

Requisite Qualifications:

• Minimum 5–6 years of experience in a professional office, legal, medical, or corporate services environment (not retail or entry‑level service industries).
• Demonstrated stable and progressive work history with proven long‑term performance in previous roles.
• Exceptional attention to detail, accuracy, and organization.
• Strong integrity, professionalism, and sound judgment when handling confidential or sensitive information.
• Demonstrated teamwork, reliability, and accountability in a collaborative environment.
• Proven ability to adapt to changing processes, priorities, and business needs.
• Advanced proficiency in Microsoft Office Suite and ability to quickly learn new software tools.
• Excellent written and verbal communication skills, with the poise to interact with attorneys, medical experts, and senior leaders.

Preferred Qualification:

• Bachelor’s Degree in Business, Legal Studies, Communications, Healthcare Administration, or related field.
• Experience working with legal cases, medical records, or professional services workflows.

Work Schedule:

• 5-day/40-hour work week: Mon – Friday 8:30 am – 5:30 pm
• Overtime may be required and will be based on business needs.

Work Environment:

A fast‑paced, professional office environment requiring discretion, confidentiality, and high productivity. Candidates must demonstrate maturity, reliability, and the ability to maintain professionalism under pressure.

Physician Life Care Planning’s Core Values: Commitment to Excellence, Superlative Expertise, Integrity, Ownership, Professionalism, Problem-Solving and Customer Centricity.

Physician Life Care Planning is an equal-opportunity employer.

Confidentiality:

Employees must adhere to all Federal HIPAA laws and regulations and be willing to sign a Confidentiality Agreement.

Service Manager

Location: On Site in Phoenix, AZ

Travel:Occasional travel may be required to support operations in neighboring markets when necessary.

Are you a hands on leader who thrives on developing people, strengthening field operations, and delivering exceptional customer experiences? A rapidly growing residential services organization is seeking a Service Manager to lead and elevate its field service operations in Phoenix, AZ. This is an opportunity to step into a visible leadership role where you will shape team culture, enhance service performance, and play a key part in building the next generation of service professionals.

This organization is known for its high standards of craftsmanship, strong customer loyalty, and people first leadership philosophy. The Service Manager will champion operational excellence while mentoring technicians and apprentices, ensuring every service interaction reflects professionalism, safety, and care.

Key Responsibilities

Department Leadership

• Lead, coach, and develop service technicians and apprentices across the Phoenix market.
• Foster a culture rooted in accountability, growth, collaboration, and mutual respect.
• Build long term bench strength by mentoring apprentices into future service leaders.
• Model calm, solution oriented leadership and reinforce company values daily.

Customer Experience and Escalation Management

• Serve as the primary point of contact for escalated customer concerns.
• Resolve issues with empathy, urgency, and clear communication.
• Protect and strengthen the company’s reputation through proactive, solutions driven service.

Scheduling and Operational Oversight

• Oversee scheduling, routing, and workload distribution to maximize efficiency and fairness.
• Support technicians in achieving response time and productivity goals.
• Ensure accurate service documentation, job close outs, and cross team communication.
• Monitor service metrics and implement improvements to drive performance.

Safety and Compliance

• Promote a strong safety culture through coaching and accountability.
• Ensure compliance with applicable safety codes, regulations, and internal standards.
• Identify operational risks early and guide corrective action as needed.

Key Performance Indicators

The Service Manager is accountable for performance metrics including response time, first visit resolution, callback rate, customer satisfaction, online review performance, service revenue, and technician productivity.

Required Qualifications

• Proven experience leading service teams within a service based industry.
• Strong leadership presence with the ability to mentor and develop field professionals.
• High level customer service and conflict resolution skills.
• Strong organizational and communication abilities.
• Comfort analyzing operational data to make informed decisions.
• High school diploma or GED required.
• Valid driver’s license with acceptable driving record.
• Ability to pass background screening and drug testing.
• Proficiency with scheduling platforms, reporting tools, and general business software.

Preferred Background

• Experience leading field teams across multiple territories.
• Background in mechanical, electrical, construction, or other technical service environments.

Desired Leadership Traits

• A confident and supportive leader who balances accountability with empathy.
• Calm under pressure and decisive when resolving complex issues.
• Customer first mindset with a commitment to quality and integrity.
• Motivated to build strong teams and continuously improve operations.

This is an excellent opportunity for a service leader ready to take ownership of a growing market, strengthen a field team, and make a meaningful impact on both customers and employees.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Service Technician

Location: On site in Phoenix, AZ OR Las Vegas, NV

Work schedule: Full time, Monday - Friday, with flexibility to respond to urgent service needs as required.

Travel: Within assigned regional territory in AZ or NV with provided support for urgent or time sensitive service calls when necessary.

Are you a hands on technical professional who takes pride in precision, safety, and delivering exceptional service? A well established residential vertical transportation provider is expanding its field operations team and seeking a skilled Service Technician to support homeowners throughout Arizona and Nevada. This is an opportunity to join a company known for craftsmanship, long term customer relationships, and a strong investment in technician development. If you thrive in an independent field role where your expertise directly impacts safety and customer satisfaction, this could be your next career move.

The Service Technician plays a critical role in maintaining, troubleshooting, and repairing residential elevator systems. This position combines advanced diagnostics with customer interaction and mentorship responsibilities. You will serve as a technical leader in the field, ensuring systems operate safely and efficiently while helping develop the next generation of technicians.

Key Responsibilities

Service and Diagnostics

• Perform troubleshooting and repairs on motors, control systems, safeties, wiring, doors, gates, and related components.
• Complete preventative maintenance in accordance with manufacturer guidelines and applicable safety codes.
• Identify root causes of mechanical, electrical, hydraulic, and control related issues.
• Execute corrective repairs, adjustments, and part replacements to restore optimal system performance.
• Accurately document service findings, repairs completed, and recommended follow up actions.

Training and Mentorship

• Guide and mentor apprentices and junior technicians in troubleshooting techniques and safe work practices.
• Support skill development to prepare trainees for future lead technician responsibilities.
• Reinforce a culture of quality workmanship and professionalism in the field.

Safety and Compliance

• Adhere strictly to safety protocols, regulatory standards, and company policies.
• Identify hazards and proactively resolve safety concerns on job sites.
• Maintain compliance with national and local elevator codes and inspection standards.

Customer Interaction

• Communicate clearly and professionally with homeowners, builders, and internal teams.
• Explain technical findings and service recommendations in an easy to understand manner.
• Maintain clean, organized job sites that reflect a high standard of care.

Qualifications

• Minimum of 3 years or approximately 6000 hours of residential elevator installation or service experience.
• Strong diagnostic background in electrical, mechanical, hydraulic, and control systems.
• Ability to read and interpret wiring diagrams, schematics, and technical manuals.
• Proficiency with hand tools, power tools, and electrical testing equipment.
• High school diploma or GED required.
• Valid driver license with acceptable driving record.
• Ability to pass background screening and drug testing.
• Ability to lift up to 75 pounds and work in confined spaces, at heights, and on multi story job sites.

Preferred Experience

• Experience servicing residential elevator equipment from leading industry manufacturers.
• Demonstrated ability to train or mentor junior team members.
• Strong problem solving skills and calm decision making under pressure.
• High attention to detail and pride in craftsmanship.

Why Join This Team

• Competitive compensation and steady year round work.
• Opportunity to grow into senior or lead technical roles.
• Supportive leadership team that values safety, professionalism, and continuous improvement.
• Strong reputation in the residential market with a loyal customer base.

If you are ready to bring your technical expertise to a company that values precision, safety, and long term career growth, we would like to connect with you. Apply today to learn more about this confidential opportunity.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Who We Are

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

Total Rewards

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $126,000 to $140,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

Responsible for the direction, assignment, and coordination of Turbine Floor Outage Execution to support safe, reliable, and efficient outage activities consistent with Constellation and Clean Energy Center (CEC) goals. Enforce at all times procedure use and adherence, Human Performance (HU) fundamentals, Technical Human Performance (THU) techniques, and provide coaching and mentoring as necessary to achieve continuous improvement.

Primary Duties and Accountabilities

• Effectively direct turbine floor personnel to assure all assigned maintenance activities are performed safely and effectively, by qualified workers, and in accordance with procedures and schedules.
• Participate in various aspects of work control coordination, scheduling, and engineering meetings involving online and refuel outage activities, to ensure that work is properly assigned, planned and ready to execute.
• Effectively communicate and address CEC and personnel issues to the appropriate levels of Outage Services & Alliances (OS&A) and CEC management. Foster open communications and collaboration between all organizations internal and external to OS&A.
• Oversee project activities of multidisciplinary team regarding turbine generator disassembly and reassembly, coordination of turbine deck lay-down, mobilization of equipment and tooling as well as interfacing with management and specific contract personnel. Satisfy contractual obligations, meet project milestones, and optimize short-term and long-term company profit by effectively managing and facilitating resources.
• Understand, support, and administer all OS&A processes, such as the training program, surveillance program, procedure revisions, and Corrective Action Program (CAP) to ensure effective work practices. Identify and support improvement opportunities and development, implementation, and performance monitoring of all Business Goals and objectives.

Minimum Qualifications

• Bachelor's degree and 5 years of related experience OR
• Current or previous Senior Reactor Operator (SRO) license with 5 years of related experience OR
• Associate's degree with 7 years of related experience OR
• High school diploma/GED with 9 years of related experience
• Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties

Preferred Qualifications

Original Equipment Manufacturer (OEM) training as applies to discipline in reactor, turbine, or steam generator projects

Who We Are

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

Total Rewards

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $162,000 to $180,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

Manage and monitor the work activities of the assigned regional valve services organization to ensure a productive workforce that supports all divisional, departmental, Clean Energy Center (CEC) and corporate goals while in accordance with all company policies and local, state, and federal regulations.

Primary Duties and Accountabilities

• Provide guidance and oversight to regional Valve Services group during online and outage activities execution functions through routine performance monitoring, audits, self-assessment, and lessons learned for continuous improvement.
• Collaborate and interface with CECs to plan, schedule, and execute work activities.
• Manage and monitor department resources and budgets to ensure optimum performance and equipment reliability.
• Hire, develop, retain and mentoring of talent required to support the organization.
• All other job assignments and/or duties pursuant to company policy or as directed by management to include but not limited to: (Emergency Response duties and/or coverage, Department duty coverage and/or call out, and positions outside of department in support of outage activities etc.)

Minimum Qualifications

• Bachelor's degree with 8 years of related experience OR
• Current or previous Senior Reactor Operator (SRO) license with 8 years of related experience OR
• Associate's degree with 10 years of related experience OR
• High school diploma/GED with 12 years of related experience
• Supervisory and/or managerial experience
• Maintain minimum access requirements or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties

Preferred Qualifications

• Experience in nuclear power plant operations
• Electrical experience within the realm of Motor Operated Valve planning
• Valve / outage planning experience
• P6 / scheduling experience