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Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact one of our Talent Specialists, Amit, at 224 507 1290 Title: IT Solution Architect (Financial Systems)
- Remote Location: Remote (Candidates local to Corning, NY and Charlotte, NC are preferred.
Open to candidates in other locations; candidates must be willing to work EST time zone) Duration: 12 Months with possibility of extension based on demand.
Schedule: Full-time, M-F, 8 AM
- 5 PM.
Some potential flexibility may be required for after-hours work, as needed.
Travel
- up to 25% for travel to Corning, NY.
Estimated as one week per month based on project need.
Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered Position Summary The IT Solution Architect for Supply Chain and Finance is responsible for designing, developing, and guiding the implementation of enterprise technology solutions that support client's financial and supply chain processes.
This role collaborates closely with business stakeholders and cross-functional IT teams to ensure systems are scalable, secure, and aligned with organizational strategy.
The architect enables operational excellence by shaping solution roadmaps, ensuring platform integrity, and driving continuous improvement across finance and supply chain applications.
Key Responsibilities Solution Architecture and Design Develop end-to-end architectural designs for finance and supply chain systems in alignment with business objectives.
Assess existing application landscapes and recommend improvements, modernization opportunities, and integration strategies.
Ensure solutions comply with security, data governance, and enterprise architecture standards.
Business Partnership and Collaboration Engage with Finance, Supply Chain, and IT partners to understand business needs and translate them into technical requirements.
Participate in recurring strategic and operational touchpoints, including cFIN review sessions and architecture-focused team meetings.
Provide subject matter guidance on financial systems such as OneStream and other platforms influencing client's digital finance ecosystem.
Technical Leadership and Support Serve as the technical lead for solution implementations, enhancements, and integrations across finance and supply chain domains.
Address escalated issues, provide root-cause analysis, and ensure long-term stability of assigned applications.
Partner with engineering and operations teams to ensure solution resilience, performance, and sustainability.
Governance, Standards and Documentation Contribute to the development of architecture standards, design patterns, and best practices.
Maintain accurate architectural documentation, including roadmaps, diagrams, functional specifications, and integration models.
Continuous Improvement and Innovation Evaluate emerging technologies and recommend opportunities to enhance process efficiency, automation, and system capabilities.
Support modernization initiatives that strengthen client's digital transformation objectives in the finance and supply chain organizations.
Required Qualifications
- Education and Experience Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (minimum required).
5 years of experience as a Solution Architect with financial systems.
Proven experience architecting solutions in enterprise finance and/or supply chain environments.
Deep knowledge of financial systems (e.g., OneStream, SAP cFIN (Central Finance), or similar platforms).
Familiarity with SAP finance and supply chain modules.
Strong understanding of systems integration, data flows, and enterprise application ecosystems.
Ability to translate complex technical concepts into clear business language.
Key Competencies Strategic Thinking Ability to design future-focused, scalable solutions.
Technical Expertise Strong architecture and platform skills across finance and supply chain.
Communication and Influence Effectively collaborates with technical and non-technical stakeholders.
Problem Solving Skilled at diagnosing complex issues and proposing durable solutions.
Execution Ability to manage multiple priorities and deliver high-quality outcomes.
Preferred Qualifications Experience working in a global, matrixed organization.
Understanding of data governance, security protocols, and architecture frameworks.
Demonstrated ability to lead collaborative solution workshops and stakeholder discussions.
Interview Process: Two rounds.
First round phone screen with direct manager.
Second round video panel interview, including technical review.
About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
SAP cFIN, OneStream
Remote working/work at home options are available for this role.
At Elite Government Strategy, we are looking for an experienced Government IT Recruiter to join our agency team - ideally someone who has experience working within Information Technology (IT) recruiting. It's a challenging, fast-moving candidate-driven market, so the ideal candidate should be highly motivated and tenacious enough to keep up with the pace. We are looking for someone who is willing to learn and keep up-to-date with the latest technological developments that influence our clients' hiring needs. If you are looking to take your career to the next level and maximize your growth potential, then this is the right opportunity for you.
Objectives of this Role:
- Source senior level, highly specialist candidates for leading Government Integrators
- Screen and interview candidates to ensure we put forward the best quality candidates to clients
- Consult with clients on overall hiring strategies and tailor your approach accordingly
- Keep up-to-date with latest industry trends to ensure candidates can be evaluated against industry standard assessments
- Build and develop your client portfolio, providing expert consultation to ensure repeat business
- Generate new leads and clients using your network of contacts
- Network online and offline with potential candidates to promote our employer brand and ensure we attract the best professionals
Daily and Monthly Responsibilities:
- Liaise with clients to understand role requirements in order to source the most suitable candidates
- Write and post technical job descriptions on specialist IT job boards, social media and any other relevant channels
- Source, screen and compile a shortlist of qualified candidates for various technical roles
- Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)
- Maintain and grow a candidate CRM to ensure a solid pipeline of qualified candidates - ensuring candidate data is kept updated
- Participate in tech conferences and meetups to network with IT professionals
- Keep up-to-date with new technological trends in order to form strategic conversations with clients on future hiring needs
Skills and Qualifications:
- Proven work experience in recruitment - ideally as a Government Technical Recruiter
- Hands-on experience with various interview formats (e.g. Teams, Zoom, Google Hangouts)
- Technical expertise with an ability to understand and explain job requirements for IT roles
- Experience using LinkedIn Talent Solutions to source quality candidates
- Excellent verbal and written communication skills
- Strong tenacity and ability to build a solid network
Preferred Qualifications:
- Degree in HR, communications, marketing, business or similar
- 2 years IT or Tech recruitment experience in a full-desk recruiting position
Coronet is seeking a motivated IT Support Specialist to join our team and serve as the frontline of technical support across the organization. This role is ideal candidate is eager to learn, has ability to take ownership, and grow their technical skillset while supporting both end users and core IT systems.
Key Responsibilities
- Serve as the primary point of contact (Level I support) for all end-user technical issues across hardware, software, networking, and telephony systems
- Diagnose, troubleshoot, and resolve technical problems efficiently while minimizing user downtime and maintaining a high level of customer satisfaction
- Manage and document support requests through ticketing systems, ensuring accurate tracking, timely updates, and clear resolution history
- Set up, configure, and deploy workstations, equipment, and related infrastructure, including clean and maintainable cable management and installations
- Support and maintain internal systems, business applications, and IT infrastructure, escalating complex issues to vendors or senior resources as needed
- Maintain accurate records of IT assets and inventory using asset management tools
- Collaborate with IT leadership and team members to address ongoing issues, improve processes, and anticipate future technical needs
- Continuously build technical knowledge through hands-on experience, training, and self-directed learning
Skills & Qualifications
- Strong customer service orientation with the ability to translate technical concepts into clear, user-friendly language
- Demonstrated problem-solving ability with a proactive, ownership-driven approach to resolving issues
- Ability to manage multiple priorities, stay organized, and meet deadlines in a fast-paced environment
- Effective communication skills (verbal, written, and interpersonal) with a collaborative mindset
- Self-motivated and dependable, with the ability to work independently and follow through on tasks
- Willingness to learn, adapt, and accept feedback to continuously improve performance
- Ability to interpret and follow instructions in various formats (written, verbal, diagrams, etc.)
- High level of professionalism and ability to handle sensitive information with confidentiality
Education & Experience
- High school diploma or GED required; additional technical training or certifications are a plus
- 1–3+ years of hands-on experience in IT support, help desk, or related technical roles (internships or entry-level roles acceptable)
- Exposure to Microsoft 365 (including Outlook/Exchange) and Microsoft Teams
- Familiarity with ticketing systems and asset management tools
- Basic knowledge of networking concepts and Windows desktop/server environments
- Experience with application deployment or packaging tools is a plus
- Exposure to Microsoft Azure or cloud environments is a plus
- Bilingual (English/Spanish) is a plus
- Willingness to work flexible hours and travel occasionally (~5%) to regional offices (NYC, DC, Fairfield)
Company Description
GIT America, Inc. is the North American branch of GIT Co., Ltd, specializing in developing automotive service and quality-related IT systems for the North American market. GIT provides world-class diagnostic and connectivity solutions to enhance automotive services and operations.
Role Description
This is a full-time on-site role as an IT Project Manager at GIT America, Inc.The IT Project Manager will be responsible for overseeing project planning, program management, and ensuring the successful implementation of information technology solutions on a day-to-day basis in Irvine, CA.
IT Project Manager
Salary Range: $60,000~$90,000 a year
Requirements
- Team player who thrives on accomplishments both individually and as a shared team effort
- Strong attention to deadlines and budgetary guidelines
- Excellent presentation and communication skills
- 1 or more years of IT project management and software development
- Bilingual in English and Korean
- Proficient in MS Office applications (Excel, PowerPoint and Word, etc) and Jira issue management system
Physical Requirements
- Normal office duties
- Work may require occasional weekend and/or evening work.
Responsibilities
- Manage IT development projects ( Server systems and Mobile Apps) from brief to finish
- Understand customers' main goals, find the problem/solution for each project, manage timelines, manage customer expectations, and interpret their needs to work towards a successful outcome
- Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to the project work plan
- Support collaboration with other cross-functional team members both internal and external to successfully execute business and achieve milestones
- Report and manage costs and revenues of IT projects
Job Type & Work Schedule
- Full-time, Monday to Friday
Employee Benefits
- Health Insurance including medical, dental and vision
- 401K plan with company matching
- Paid vacation and sick leave
- Paid Holidays
- Annual discretionary bonus
- Complimentary lunch
Work Location
Irvine, CA 92602
If you are interested, please send your resume via email at
Please state which position you are applying for in the subject heading.
GIT America Inc. is an Equal Opportunity Employer.
The above statements are intended to describe the general nature of work performed by employees assigned to this position. Duties and responsibilities could be amended at any time as the needs of the company and the requirements of the job change and the benefits listed above are subject to change at the discretion of the company.
Job Description
Job Title: Sales Account Executive
Department: Sales
Reports To: VP Sales and Marketing
FLSA Status: Exempt
Location: San Antonio, TX
POSITION SUMMARY
Generates IT (information technology) sales and business, develops relationships with new clients, makes sales visits and presentations, maintains advanced knowledge of products and services, and establishes and meets sales goals
We are expanding our sales team in the San Antonio, TX area. Great compensation, career progression and work-life balance. The ideal candidate is a motivated, well organized individual who has two years or more experience selling Managed Services such as (VoIP Phone services and systems, data storage and backup and managed services for email) into the SMB Market.
KEY RESPONSIBILITIES:
Develops and expands a portfolio of corporate clients by networking and marketing
Assesses client IT needs and makes recommendations, including IT equipment and service packages
Prepares sales visits and presentations to pitch product, service, and combination packages to clients
Demonstrates IT equipment to highlight product benefits
Negotiates sales, package discounts, and long-term contracts with clients
Provides technical advice after sales
Establishes sales goals and implements a plan to meet those goals
Tracks progress toward goals and documents sales performance
Becomes fluent in all products and services offered by the employer through testing, demonstrations, and research
Answers questions, describes benefits, and discusses pros and cons of various competing products or services
Gains familiarity with the IT industry, and stays updated on trends and innovative products
Creates marketing literature and web-based features to promote products and time-sensitive sales
Attends trade exhibitions and industry events to learn about cutting-edge products and sales
Works for technology manufacturers, software manufacturers, IT consultancies, and technology solutions organizations
Learning the products and services offered, including the sales terms
Setting targets for the sales department
Collaborating with the marketing department to prepare common strategies
Drives full sales cycle from beginning to end to win new logos and grow share of wallet in accounts
Develops and fosters client relationships to grow customer base
Develops and expands a portfolio of corporate clients by networking and marketing Assesses client IT needs and makes recommendations, including IT equipment and service packages
Prepares presentations to highlight product and service packages to prospects Requirements:
REQUIREMENTS:
Minimum Associates degree or a combination of Sales Training and relevant experience in Marketing, Business Administration or an equivalent Sales role
A minimum of 2 years’ experience in a similar role.
Two years of experience selling one or more of the following, VoIP phone services and systems, data storage and backup, managed services for email, security access and control, Previous experience in a quota carrying role Excellent written and verbal communication
Demonstrated ability to meet monthly sales quotas.
Capacity to manage various sales initiatives and projects while adhering to tight deadlines.
Excellent negotiation and leadership skills.
Organizational and analytical skills
Outstanding written and verbal communication skills
Critical Thinker with excellent Interpersonal Communications
High Energy and outgoing
HOURS / WORKING CONDITIONS:
Monday – Friday during normal business hours of 8:00am – 5:00 pm.
Job Location – This position will be based in either San Antonio
Candidate must be located in the San Antonio / Austin area. Base + Commission
Job Title: IT Deskside Support Staff
Department: Information Technology
Reports To: IT Support Manager / IT Operations Manager
Job Summary
The IT Deskside Support Staff provides hands-on technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues. This role focuses on delivering responsive, customer-oriented IT support to ensure employees can effectively use technology in their daily work.
Key Responsibilities
- Provide on-site and remote deskside support for desktops, laptops, printers, mobile devices, and peripherals
- Diagnose and resolve hardware, software, operating system, and application issues
- Install, configure, and upgrade computer systems, software, and standard applications
- Support Windows operating system and common business applications (e.g., Microsoft 365)
- Set up new user workstations, including hardware deployment and user account configuration
- Manage user accounts, passwords, and permissions in Microsoft 365 and other business applications.
- Respond to IT service requests and incidents according to defined SLAs
- Escalate complex issues to infrastructure or specialized support teams as needed
- Perform basic network troubleshooting (LAN, Wi-Fi, VPN connectivity)
- Maintain accurate documentation of incidents, solutions, and asset inventory
- Educate users on basic IT usage, security awareness, and best practices
Required Skills and Competencies
- Strong customer service and interpersonal skills
- Hands-on experience with desktop and laptop hardware troubleshooting
- Knowledge of Windows 10/11 and/or macOS environments
- Familiarity with Microsoft 365, email systems, and common office applications
- Basic understanding of networking concepts (IP addressing, Wi-Fi, VPN)
- Ability to follow procedures and document technical issues clearly
- Good time management and multitasking abilities
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 1–3 years of experience in deskside, desktop, or helpdesk support roles
- Relevant certifications are an advantage (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications)
Working Conditions
- Primarily on-site role in Washington, IA with frequent interaction with end users
- Occasional on-site role in Coralville, IA
- May require occasional after-hours or weekend support
- Some lifting of IT equipment (desktops, monitors, printers)
Preferred Attributes
- Patient, proactive, and solution-oriented mindset
- Ability to work well in a team-oriented support environment
ATI has been named "Best Places to Work in SC" from 2
This is a full-time opportunity with benefits
ATI provides Medical, Dental and Vision Plan options
Flexible Spending Accounts, including health and dependent care accounts
403B Retirement Savings plan with a very competitive company contribution
Personal time-off (pre-loaded & accrued) plus 12 paid holiday-days
Life Insurance paid by ATI
Paid Parental Leave
Short-Term & Long-Term Disability Coverage paid by ATI
Employee Assistance Program
Tuition Reimbursement Program
Flexible work schedules
ATI's standard business hours are Monday-Friday, between 8 AM - 5 PM.
ATI builds and manages collaborations that conducts research and development of new technologies to solve our nation’s most pressing challenges. Our collaborations are custom-built teams of organizations from industry and academia that develop novel technologies for the federal government. Traditionally, these processes are complicated and burdensome. That’s where ATI comes in. We simplify and streamline processes to make it all work. When you work at ATI, you become a part of something larger than yourself. Our collective work – no matter what department or division you work in – ultimately enables the warfighter, saves lives, and diversifies the industrial base. At our core, ATI is a service organization. We are in service to others; it’s what we do, and it’s who we are.
Position Description:
The IT Support Coordinator plays a central role in supporting daily technology operations, coordinating IT support activities, and ensuring smooth communication between technical teams, end users, and external vendors. This position helps maintain the organization’s IT assets, systems, and processes while supporting ongoing technology initiatives. Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system. We offer a hybrid schedule (in-office & remote/work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.
Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.
**This position offers a hybrid schedule (in-office & remote/work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.**
Essential Functions:
- Coordinates and helps organize IT support requests to ensure timely resolution and appropriate escalation.
- Serves as a liaison between technical staff and non-technical departments to gather requirements and communicate updates.
- Maintains accurate inventories of hardware, software, and licensing records
- Assists with vendor coordination and third-party service activities as directed
- Supports planning and scheduling of IT projects, system upgrades, and deployments
- Tracks and maintains records for hardware and software assets throughout their lifecycle.
- Provides basic user training and guidance on software tools and security best practices.
- With guidance helps develop, update and maintain IT documentation, including configurations, processes, and troubleshooting guides
- Supports implementation of software updates and security patches.
- Assists with audit and compliance documentation preparation.
- Supports onboarding and offboarding by provisioning and deactivating user accounts and equipment.
Additional Responsibilities:
- Assures consistency in work and resolves or elevates issues as appropriate.
- Ensure proper documentation of IT processes.
- Continuously seeks opportunities to streamline processes and improve efficiencies.
- Other duties as assigned.
Qualifications:
- A Bachelor’s Degree and 2 years of relevant working experience or an Associate’s degree in Information Technology, Computer Science, or related field is and 4 years of relevant experience, is required.
- One to two years of experience in IT support, help desk, or a related technical role; internships or equivalent hands‑on experience are acceptable.
- Working understanding of project coordination activities, such as tracking tasks, documenting updates, and communicating status.
- Working knowledge of Microsoft Windows operating systems, Microsoft 365, and common business applications.
- Understanding simple networking tasks such as connecting devices to a network, identifying basic connectivity issues, and following troubleshooting steps.
- Ability to follow documented processes, use ticketing systems, and track work effectively.
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Strong verbal and written communication skills with the ability to convey technical information clearly.
- Awareness of basic cybersecurity best practices, such as password hygiene and software update importance.
- Ability to work independently and collaboratively with cross‑functional departments.
- Employee must be a U.S. citizen by birth or naturalization, or a green card lawful U.S. permanent resident, or a political asylum in the U.S. Individual must meet the definition of “a U.S. person” upon hire due to the risk assessment of this position.
- This position is subject to a background check that includes a review of criminal records. In reviewing an applicant’s criminal history, the company will consider prior criminal convictions that have a relationship to the job duties and responsibilities of the position. The company considers the nature of the crime, the time that has elapsed since the crime and the job duties for the position at issue in making an individualized determination. Individuals may be excluded when the company determines, based on the above factors, that hiring, transferring or promoting the applicant would pose an unreasonable risk to the business, its employees or its customers and vendors.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regular physical activity to include walking, bending, stooping, reaching, standing and prolonged sitting.
Ability to use phone and computer systems, copier, fax, and other office equipment.
Must be able to occasionally move/lift up to 25 pounds with or without reasonable accommodation.
Work Environment:
This position is located in an air-conditioned, environmentally controlled atmosphere, and occasionally attend meetings in technology company environments.
Noise level in the work environment is usually moderate.
ATI is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and all other protected classes.
Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.
If you require accommodations to complete this application, please contact Human Resources at (843) 760-4350 or email
Anticipated starting salary is in range commensurate with education and experience:
$58,000 - $62,000
is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small and Woman Owned Minority Business with GSA Advantage Certification.
We have offices in VA; MD and Offshore development centers in India.
We have successfully executed 100 projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Title: Business Development Manager (Staffing and IT Services) Location: Chantilly, VA (Onsite/ Hybrid) Employment Type: Full-Time Role Overview We are seeking a results-driven Business Development Manager with strong direct client and MSP relationships who can actively go to market, generate staffing requirements, and build long-term client partnerships.
This role requires a hunter mindset, strong industry connections, and the ability to independently open new accounts in the US staffing ecosystem.
Key Responsibilities Proactively identify, pursue and onboard new Clients (Direct clients, MSPs, VMS-driven accounts).
Leverage existing industry connections to generate immediate Staffing requirements Conduct in-person and virtual meetings with clients to understand hiring needs and timelines.
Represent the company in the market, industry events and networking forums.
Staffing and Account Growth Work closely with Recruiting/ Delivery teams to fulfill open requirements Drive requirement flow across IT and niche skill areas as applicable Ensure consistent pipeline creation and Account expansion Manage client expectations and ensure high-quality delivery and responsiveness Market and Relationship Management Stay current with US Staffing trends, Rate Cards, Compliance, and Clients' hiring behavior.
Build trusted relationships with Hiring Managers and Procurement teams Negotiate commercials, MSAs and SOWs in coordination with the Contracts Team Required Qualifications 5-10 years of experience in US Staffing Business Development.
Proven track record of opening new accounts and generating staffing requirements.
Strong network with Direct Clients, MSPs and Vendor Programs.
Deep understanding of the US Staffing lifecycle, including Compliance and Delivery models.
Excellent communication, negotiation and client-facing skills.
Ability to work independently with minimal supervision.
Preferred Qualifications Existing active Client relationships that can convert easily Experience working with offshore recruiting teams Background in IT staffing, professional services, or consulting firms Experience handling enterprise and mid-market clients Best Regards, Ashok Kumar Sr.
Talent Acquisition Specialist Email: Web: 4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151 US Staffing Business Development., Direct Clients, MSPs, Vendor Programs.
"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."
The Manager, IT Digital Operations owns the operational health, support and subject-matter expertise of the processes & technologies related to the consumer-facing content and website & mobile application flow for Family Dollar. These areas include, but are not limited to the web storefronts, mobile/loyalty apps, social media platforms, promotional emails and consumer rewards/contests. This role involves maintaining the integrity of the product, pricing, inventory and store locator data and measures performance criteria related to traffic, click-through rates, search/browse/nav behavior, site monetization, conversion rates, ROAS and other web analytics. This manager works regularly with internal business stakeholders such as Marketing, Social, UX/Design and Copywriters. Production defect management is also a part of the role working in partnership with internal Web Developers and IT in addition to engaging with external vendors associated with web hosting, site caching, analytics, reviews and other modules related to 3rd party technology service providers.
This role is responsible for the execution of operational initiatives developed in the above areas in collaboration with the Vice President of IT Data Digital & Marketing. The Manager needs to be highly collaborative, well organized, with strong communication & problem-solving skills. The ideal candidate should also have management experience to lead individual contributor(s), contractors & vendors as the role evolves over time to include additional digital responsibilities.
Principal Duties and Responsibilities
•Work with stakeholders to define and attain key performance metrics to ensure healthy operations.
•Develop operations processes in partnership with other teams, including release schedules, content batch processes, storefront outages and other site-impacting changes.
•Implement processes to identify systemic vulnerabilities and address them promptly through enhancements, policies and training.
•Develop processes to identify emerging issues and engage the appropriate teams.
•Directly manage high impact issue resolution by collaborating with IT, Customer Care and Social Media as well as internal business stakeholders.
•Manage executive communications on high profile issues.
•Ensure that root cause analyses are completed, and action plans are defined, documented and completed.
•Work with internal teams, BPO resources & 3rd party vendors to achieve a digital operational center of excellence.
Minimum Requirements/Qualifications
•Bachelors' degree or higher
•Minimum 5 years online operations experience within a multichannel environment
•2+ years managing FTE, vendors or contractors for performance
•Proficient in Tag Management, GA4, Looker Studio, Grafana, MPulse and/or other web analytics tools/utilities
•Ability to think strategically and add value to the business
•Highly motivated with the ability to function independently and solve problems
•Strong verbal and written communication skills
•Strong leadership skills, with the ability to motivate, mentor and develop other team members
•Knowledge of Oracle Commerce Cloud (OCC), GCP and OCI a plus
Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
About CloudLabs:
CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments. Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe. As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.
With offices in the US, Canada, & India and with the team of 250+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.
Please write & follow us here:
Website:
LinkedIn: CloudLabs Inc
Email us:
What we offer:
- We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
- Competitive pay package.
Experience Required: Minimum 15+ years of IT consulting experience, focusing on enterprise programs and/or customer-facing leadership roles.
Job Location: Massachusetts (Must be MA resident or willing to relocate)
Job Type: Hybrid
Employment Type: Full-Time, Direct Hire (Not a contract role)
Visa Assistance: Available as needed
About the Role:
We are seeking an accomplished Senior Program Manager & Client Management Leader with extensive experience in IT consulting and enterprise delivery. This role blends program leadership with high-touch client management responsibilities. The ideal candidate brings deep expertise in SAP, along with added value from experience in Salesforce and/or Data Analytics.
You will be responsible for managing complex programs and nurturing long-term client relationships, ensuring successful outcomes and customer satisfaction across all engagements.
Key Responsibilities:
Program Leadership
- Lead large-scale, multi-workstream IT transformation programs.
- Establish governance frameworks, delivery plans, budgets, risk registers, and performance tracking.
- Manage cross-functional teams across SAP, Salesforce, analytics, and integrated platforms.
- Oversee program execution quality, scope control, and successful delivery outcomes.
Client Management:
- Serve as the primary executive contact for enterprise clients.
- Develop and maintain strong, trust-based relationships with senior stakeholders.
- Facilitate strategic discussions around SAP roadmaps, digital strategy, and transformational outcomes.
- Address escalations, manage expectations, and ensure high client satisfaction.
- Identify opportunities for expanded services and long-term partnership growth.
Required Qualifications:
- 15+ years of IT consulting experience, focusing on enterprise programs and/or customer-facing leadership roles.
- Strong background in SAP (ECC and S/4HANA).
- Experience with Salesforce and/or Data Analytics is a strong plus.
- Proven success in both program delivery and executive client management.
- Excellent communication, stakeholder management, and leadership skills.
- Must live in Massachusetts or be willing to relocate.
- Bachelor’s degree required; advanced degree preferred.
Remote working/work at home options are available for this role.