Globallogic Associate Analyst Jobs in Usa

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• Day To Day
  
  
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  • Defines customer needs in technical and business contexts.
    
  • Ensure the proposed technical and business solutions meet the customers' objectives for the work effort.
    
  • Provide guidance with planning and prioritization of business support-related activities.
    
  
  
  
• Defines customer needs in technical and business contexts.
  
• Ensure the proposed technical and business solutions meet the customer's objectives for the work effort.
  
• Provide guidance with planning and prioritization of business support-related activities.
  
• 30% Elicit and document user requirements to meet a business objective.
  
• Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
  
• 25% Guide both technical and customer departments in the development of the systems that support the business solution.
  
• 10% Facilitate the transfer of knowledge about the direction of the business units to others who support them.
  
• 10% Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
  
• 10% Provide input on the business direction for system changes.
  
• 10% Validate the business need for solutions to business problems and process improvements.
  
• 5% Assist in the development and documentation of training materials. Mentor or train less experienced staff.
  

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• IT Business Analysis Healthcare experience.
  
• Proficiency in Visio and Excel.
  
• Agile and Waterfall methodology.
  
• Direct experience in Healthcare, Medicare/Medicaid in related BSA role
  
• Candidate should have one of the following certifications active from an accredited organization: CSPO, A-CSPO, PMI-ACP, CSP-PO.
  
• Candidate will need good job duration as the end goal is to convert the right candidate.
  
• Demonstrated understanding of concepts of the supported business unit.
  
• Basic knowledge of standard industry practices.
  
• Demonstrated knowledge of procedures for the business unit.
  
• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
  
• Strong teamwork and interpersonal skills.
  
• Understands how IT affects an organization and is able to link it to business processes.
  
• Excellent analytical skills.
  
• Good conceptual skills.
  
• Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
  

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• Microsoft Office.
  

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• SAFe Scaled Agile Certification.
  
• CBAP and/or demonstrated continuous learning in the Business Analysis profession.
  

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• Work Environment: Fast-paced, high demand environment.
  
• Work is frequently performed against mandated deadlines.
  
• Knowledge of when and what to delegate is essential in order to balance multiple high-priority tasks.
  
• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer
  

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• Demonstrated understanding of concepts of the supported business unit.
  
• Basic knowledge of standard industry practices.
  
• Demonstrated knowledge of procedures for the business unit.
  
• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
  
• Strong teamwork and interpersonal skills.
  
• Understands how IT affects an organization and is able to link it to business processes.
  
• Excellent analytical skills. Good conceptual skills.
  
• Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
  

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• Conceptual understanding of project management techniques.
  
• Able to influence and negotiate solutions to business problems.
  

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• Visio, MS Project or similar software, data mining using DB2, SQL, and/or other tools.
  

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Business Analysts evaluate business processes, identify opportunities for improvement through technology solutions, and collaborate with stakeholders to define requirements. They analyze data, develop functional specifications, and facilitate communication between business units and Information Technology teams to ensure successful project outcomes.

Job Duty 1 -
Conduct interviews, workshops, and reviews to elicit, clarify, and validate business needs, objectives, and constraints for Information Technology projects and initiatives.

Job Duty 2 -
Develop and maintain business requirements documentation, including user stories, use cases, process flows, and functional specifications, to guide Information Technology development and implementation.

Job Duty 3 -
Analyze and model data, workflows, and systems to identify opportunities for process optimization, automation, and enhancement in alignment with business goals.

Job Duty 4 -
Facilitate communication and collaboration between business users, Information Technology teams, and project stakeholders to ensure shared understanding, alignment, and successful project outcomes.

Job Duty 5 -
Perform gap analysis, impact assessments, and feasibility studies to evaluate proposed Information Technology solutions, identify risks, and recommend mitigation strategies for decision-making.

Job Duty 6 -
Support testing activities, user acceptance testing, and system validation to validate requirements, verify functionality, and ensure alignment with business needs and expectations.

Job Duty 7 -
Provide input on Information Technology solution design, configuration, and implementation, ensuring that business requirements are met, and solutions deliver value and address key business challenges.

Job Duty 8 -
Stay informed about industry trends, technology innovations, and best practices in business analysis, applying continuous learning and knowledge sharing to drive process improvement and professional growth.

Job Duty 9 -
Collaborate with stakeholders to gather, analyze, and document business requirements, processes, and systems to enable effective Information Technology solutions and improvements.

Job Duty 10 -
Perform other job-related duties as assigned.

Educational Requirements
Associate's Degree in a related discipline or equivalent combination of education and experience.

Required Experience
Two or more years of relevant experience.

Preferred Educational Qualifications
Master's Degree in a related discipline or equivalent.

• Demonstrated experience performing business process analysis, including documenting current state workflows and designing future state processes.
• Proven ability to identify process inefficiencies, gaps, and improvement opportunities, and recommend practical solutions.
• Experience facilitating process discovery sessions or workshops with cross functional stakeholders.
• Ability to translate business processes into clear functional requirements and distinguish between process issues and system issues.
• Experience developing process documentation, such as process maps, SOPs, or job aids, to support operational adoption.
• Familiarity with process improvement or continuous improvement practices (formal methodologies a plus but not required.

Preferred candidates will bring a strong business process perspective and experience improving how work is performed across people, process, and technology.

SKILLS
This job requires a working knowledge of standard documentation processes, business system architecture and associated technologies. Skills in data organization and analysis, problem solving, systems documentation and report writing as applied within assigned system(s) is required as are skills in cross communication between functional user and technical groups.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Job Grade: T04
Salary Range: $63,158.00 - $92,179.00

Location: Atlanta, GA

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

Are you an analytical and detail-oriented individual with a passion for resolving discrepancies and ensuring financial accuracy? We are seeking a Treasury Position Management Analyst II to join our team and play a critical role in maintaining the integrity of our financial records. If you are a self-starter with excellent problem-solving skills and a commitment to excellence, this may be the perfect role for you!

Responsibilities and Duties

• Monitor external bank accounts & intercompany accounts and maintain adequate accounting records and controls
• Maintain and reconcile general ledgers and subsidiary ledger accounts
• Prepare departmental documentation for bank-wide general ledger certification program
• Prepare financial statements and reports use in regulatory reporting
• Initiate wires on behalf of business partners
• Maintain and update procedure documentation as needed
• Train and support junior staff on current and new processes
• Engage on collateral monitoring functions and will perform other duties as assigned
• Act as deputy for manager in times of manager absence

Basic Qualifications

• Associate, bachelor's degree or equivalent work experience
• 5 years of banking experience and/or financial accounting activities

Preferred Skills/Experience

• Effective verbal and written communication skills
• Experience working on Fedline
• General ledger/intercompany account experience
• Wire Transfer & Wire Initiation experience
• Strong problem-solving abilities
• Proficient computer skills, with emphasis on Microsoft Office applications
• Experience with macros, automations a plus
• Strong knowledge of General Ledger Accounting reporting, and analysis principles
• Ability to identify and resolve/escalate complex problems with minimal guidance

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,530.00 - $101,800.00

Job Title: QC Microbiology, Analyst I

Location: Westborough, MA

Zip Code: 01581

Duration:6 Months

Pay Rate: $33.33/hr

Keyword's: #Westboroughjobs; #Microbiologyjobs.

Start Date: Immediate

Job Description:

Essential Job Responsibilities:

* Attire gowning for Grade B/A manufacturing areas and collect EM samples for viable air, non-viable particulates, and surface viable samples.

* Perform QC testing of samples for bioburden, microbial identification, growth promotion, and Endotoxin analysis.

* Receive manufacturing samples for QC analysis, ship samples to the contract labs testing, review data for lot disposition.

* Read and Review routine EM plates, lab testing data, logbooks, and documents for product release and trend reports.

* Understand and follow aseptic behavior, good laboratory and manufacturing practices, and documentation.

* Author/update laboratory procedures, protocols, and help in EM data trend reports.

* Support cleanroom qualification, gowning qualification, aseptic process qualification, and personnel monitoring for manufacturing activities.

* Initiate non conformances for OOS results and work with the team to find a root cause and corrective actions.

* Perform QC lab support activities like lab set up, housekeeping, instrumentation maintenance, and coordinate instrument calibration.

Required:

* B.S. degree in Biology/ or other life science related degree with 0-3 years of relevant industry experience in a quality control role. While working towards a completed B.S. degree, consideration will be given to associate degree in Biology or related life sciences with 2-5 years direct industry experience.

* Excellent knowledge of Aseptic technique and common microbiological testing

* Knowledge of relevant, compliance and guidance documents

* Must be able to gown into cleanrooms in support of testing and manufacturing activities

* Good documentation (ALCOA +) and data organization

* Ability to work weekends is required; while most of the schedule will be during a standard work week, there will be regular weekend work.Interpersonal skills and ability to contribute to the success of a team

Preferred:

* Proven history of working in a fast-paced team environment, time management, and meet deadlines.

* Team player with the ability and willingness to support other colleagues in the Quality Control department. This support may include future cross training with analytical assays as needed

* Models our Core Values: Bold, Caring, and Results-Driven - consistently exemplifies the culture we strive to create, operates with transparency, and earns trust.

About Us

Pride Health is a minority-owned healthcare staffing firm that connects skilled clinical and non-clinical professionals with leading hospitals and healthcare organizations nationwide. As part of Pride Global, we deliver flexible workforce solutions while supporting quality patient care and career growth for healthcare professionals.

Job Summary

Pride Health is seeking a Senior Applications Analyst to support a healthcare organization's information systems and electronic health record (EHR) environment. This role is responsible for the implementation, optimization, and ongoing maintenance of critical IT applications that support operational and clinical workflows.

The ideal candidate will analyze complex technical issues, collaborate with stakeholders to design solutions, configure system modules, and provide application support to ensure efficient system performance and user satisfaction.

Key Responsibilities

• Analyze, design, configure, and maintain healthcare IT applications and system modules.
• Collaborate with operational and clinical stakeholders to gather business requirements and translate them into technical solutions.
• Troubleshoot complex application issues and coordinate with vendors when escalation is required.
• Lead or support projects involving system implementation, upgrades, or optimization.
• Develop documentation, training materials, and implementation plans for system changes.
• Evaluate the impact of proposed system modifications and recommend efficient solutions.
• Act as a liaison between IT teams and operational departments.
• Support system build, testing, training, and go-live activities.
• Monitor application performance and ensure system stability.
• Mentor or support junior team members when appropriate.
• Participate in special projects and other duties as assigned.

Required Qualifications

• Associate’s degree or equivalent combination of education and relevant experience.
• Minimum 5 years of related experience, including 3 years of direct IT application experience.
• Strong understanding of system development life cycle (SDLC).
• Experience with application configuration, monitoring, and troubleshooting tools.
• Ability to analyze complex workflows and design technical solutions.
• Strong problem-solving, analytical, and communication skills.

Preferred Qualifications

• Bachelor’s degree in Health Informatics, Computer Science, Business, or a related field.
• Experience supporting electronic health record (EHR) systems in a healthcare environment.
• Epic certification in at least one application module or willingness to obtain certification if required.
• Experience supporting multiple healthcare operational or clinical workflows.

Work Environment

• Fast-paced environment with multiple priorities.
• Frequent collaboration with internal stakeholders and end users.
• Ability to adapt to changing priorities and technology needs.

Benefits Disclosure

Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Employment Opportunity Statement

Pride Health is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

RETS Associates, on behalf of our client, a commercial real estate private equity firm, is seeking an Investment Analyst or Associate in Century City, CA. This role will support the Investments team in evaluating and underwriting potential investments, conducting due diligence, crafting presentation materials, aiding development efforts, developing monthly and quarterly reports for existing investments including updating financial models and managing assets within our portfolio. The firm invests across the capital stack, has significant dry powder, and a stellar track record. This positions is in their office 5 days in Century City, CA.

Responsibilities

• Underwrite acquisition and development opportunities using complex Excel based financial models
• Create complex, Excel-based acquisition and development cash flow models for the evaluation of potential investment opportunities.
• Support due diligence, investment memoranda, and Investment Committee materials
• Assist with transaction execution and closings
• Asset manage existing portfolio investments including recapitalizations and dispositions
• Analyze operating performance, lease structures, market data, and exit scenarios across multiple asset classes
• Prepare monthly and quarterly portfolio reporting and cash flow projections
• Partner with internal teams to integrate budgets and schedules into financial models

Qualifications

• 1 to 4 years of real estate investments / acquisitions experience
• Bachelor’s degree required; Real Estate or Finance preferred
• Strong financial modeling and underwriting skills
• Detail oriented, self motivated, and team focused

Company

A privately owned real estate investment management firm with a long-standing track record in the industry. The platform manages a diversified portfolio across multifamily and commercial properties on behalf of a global investor base. With offices in major financial centers worldwide, the firm oversees billions of dollars in institutional-quality assets, supported by an integrated operating platform and a seasoned senior leadership team.

The Opportunity

We are seeking a highly motivated Acquisitions Analyst to join the Transactions Team in New York. This role provides exposure to the full acquisition and disposition process across a growing multifamily portfolio, including underwriting, financial modeling, market due diligence, and investment committee preparation.

Key Responsibilities

• Assist with underwriting new acquisitions and preparing detailed financial models, projections, and proformas.
• Support the full transaction process, including drafting investment proposals, sale materials, and closing memoranda.
• Partner with Asset Managers and Portfolio Managers to build detailed operating projections, including capital cost assumptions, for proposed holding periods.
• Participate in due diligence, including market research, property site visits, and meetings with third-party consultants.
• Monitor target markets and review potential investment opportunities.

Qualifications

• 4+ years of experience in real estate investment/development, investment banking, or finance.
• Strong knowledge of multifamily transactions, including underwriting core, core-plus, value-add, and ground-up development opportunities with waterfall structures.
• Advanced Microsoft Excel skills, with the ability to build detailed financial models from scratch (Excel test required).
• Strong analytical, written, and communication skills.
• Bachelor’s degree in finance, real estate, or related field.
• Highly motivated, detail-oriented, and a collaborative team player with the ability to manage multiple projects simultaneously.

Why Join?

This is an opportunity to join a well-capitalized, globally active investment management platform with a proven track record. You’ll work alongside a seasoned team in a collaborative environment, contributing meaningfully to high-profile transactions and gaining broad exposure across the investment cycle.

You will be on a two year fast track to Associate level and also have the opportunity from day one to participate in the long term investment scheme.

To apply for this opportunity, please follow the Linkedin application process or alternatively, send a copy of your resume to Chris Smith at

Our Client, a Global Insurance Firm, is seeking a Senior Life Insurance Product Analyst in their New York, NY location.

Role Overview

Join a transformative Core Modernization initiative focused on upgrading a legacy policy administration platform that has supported insurance operations for nearly sixty years. This program is replacing legacy infrastructure with modern technology to improve product configuration, policy lifecycle accuracy, compliance alignment, and client and agent experience.

As a Senior Associate within Life Insurance Solutions, you will play a key role in supporting the configuration and validation of retail life insurance products within a new policy administration system. This position blends deep product expertise with technical Excel modeling and cross-functional collaboration to ensure accurate policy lifecycle outputs throughout system migration.

What You Will Do

Product Configuration & Scenario Testing

• Design and enhance Excel-based scenario testing tools to validate retail life insurance product behavior
• Model full policy lifecycle scenarios including premium collection, loans, beneficiary changes, claims, renewals, and tax impacts
• Compare outputs between legacy and modernized systems to ensure accuracy and compliance

Tool Development & Automation

• Build, test, and maintain reliable Excel modeling tools to support system migration
• Partner with Automation Development teams to integrate automated features into testing tools
• Monitor tool efficiency and continuously improve usability and performance

Documentation & Communication

• Clearly document assumptions, findings, and product behaviors
• Communicate updates and testing results effectively across SCRUM and cross-functional teams
• Provide detailed reporting to support product development and modernization objectives

Required Qualifications

• Extensive knowledge of Life Insurance products including Universal Life and Whole Life
• Strong understanding of product components, policy mechanics, and tax implications
• Working knowledge of IRC Sections 7702 and 7702A
• Advanced Excel skills including VLOOKUP and complex formulas
• Strong communication skills with the ability to explain technical findings clearly

Preferred Qualifications

• Experience with Excel VBA
• Exposure to Agile development environments
• Working knowledge of QA testing processes including test scenario design and validation techniques

Summary:

The Data Analyst is a key member of the IT department, responsible for delivering accurate, actionable insights through data reporting and analysis. This role focuses on developing and maintaining Power BI reports, ensuring data accuracy, and supporting reporting needs using SQL. The position embraces the use of AI-enabled tools to enhance productivity, improve analysis, and support more efficient reporting workflows. The ideal candidate has a strong foundation in information technology, excellent organizational skills, and the ability to work independently while managing priorities in a fast-paced environment.

Key Responsibilities:

· Partner with business users and department stakeholders to gather reporting needs and translate them into clear Power BI reports and dashboards

· Build, maintain, and update Power BI reports using existing datasets and models, ensuring reports are accurate and easy to use

· Write and maintain basic SQL queries against SQL Server to support reporting, validate data, and investigate discrepancies

· Review report outputs with stakeholders to confirm accuracy, explain results, and make iterative improvements

· Assist with light automation using Power Automate (e.g., report notifications, scheduled emails, simple workflows tied to reporting)

Qualifications:

· Associate or Bachelor’s degree in Information Systems, Information Technology, Data Management, Analytics, or a related field

· Hands-on experience with Power BI (academic projects, internships, or 1–2 years professional experience acceptable)

· Working knowledge of SQL and relational databases (SELECT statements, JOINs, filtering, aggregations)

· Strong attention to detail with an emphasis on data accuracy and validation

· Ability to communicate clearly with both technical and non-technical users

· Willingness to learn internal systems, data sources, and reporting standards

· Exposure to Power Automate or other Power Platform tools is a plus, but not required

Candidates who accept an offer of employment must successfully complete a pre-employment physical examination. This examination is conducted by a certified medical professional to ensure the candidate is physically capable of safely performing the essential duties of the position.

Completion and clearance of the physical are mandatory steps in the hiring process.

Service Desk Analyst

ONSITE 5 days a week in Millbury, MA

Must Haves:

• Associate or Bachelor’s degree in IT, Computer Science, or equivalent experience
• 2+ years in an IT support or service desk role
• Strong customer service and communication skills
• Experience supporting Microsoft 365 and Entra ID (Azure AD)
• Working knowledge of desktop hardware and basic networking (LAN/WAN, VPN, Wi‑Fi)
• Able to manage multiple tickets in a fast‑paced manufacturing environment

Key Responsibilities

• Provide first‑line IT support for on‑site and remote users
• Troubleshoot hardware, software, and connectivity issues
• Support desktops, laptops, mobile devices, printers, and peripherals
• Install and maintain Windows PCs and related hardware
• Manage IT tickets, document issues, and escalate as needed
• Track and manage IT assets
• Support onboarding and offboarding (equipment setup and recovery)
• Perform basic user account and access changes (email, security groups, file access)
• Provide first‑level support for Microsoft 365 and business applications (ERP exposure a plus)
• Assist with plant floor IT equipment maintenance
• Support IT projects and occasional after‑hours requests