Globallogic Associate Analyst Interview Questions Jobs in Usa

One of the leading providers of best-in-class information technology services and solutions is looking for a Sr. Business Analyst to join their Hybrid team in Plano, TX!

Our client is seeking a Senior Business Analyst to support North America Professional Services business process analysis and transformation efforts. In this role, you will partner closely with senior leaders to gather and organize existing process documentation, map current-state workflows, identify operational pain points, and translate stakeholder input into clear, structured materials that support enterprise transformation initiatives. The ideal candidate is a strong process-focused Business Analyst who can work through ambiguity, bring structure to complex operational processes, and help document actionable insights that support decision-making and future process improvements.

Contract Duration: 6-Month Contract with the opportunity for extension or conversion

Required Skills & Experience

• 5+ years of experience working as a Business Analyst, Senior Business Analyst, or Business Process Analyst
• Strong experience with business process documentation, process mapping, and workflow analysis
• Experience gathering business requirements and conducting stakeholder interviews and workshops
• Ability to work in ambiguous environments and create structured documentation and clear outputs
• Experience supporting large-scale transformation initiatives, enterprise platform changes, or operational improvement programs
• Strong written communication skills with the ability to synthesize complex discussions into clear business documentation
• Experience maintaining requirements logs, decision logs, issue trackers, and business analysis artifacts

What You Will Be Doing

Daily Responsibilities

• Partner directly with leadership to support Professional Services business process analysis and transformation activities
• Gather and review existing process documentation, SOPs, work instructions, and business rules across multiple teams
• Conduct stakeholder interviews and working sessions to document how processes are currently performed
• Build current-state process maps, workflows, and supporting documentation across key business functions
• Identify and document pain points, inefficiencies, risks, and improvement opportunities within operational processes
• Translate stakeholder input into structured business requirements and supporting documentation
• Maintain key artifacts including requirements logs, issue trackers, assumptions, and decision logs
• Prepare summaries, reports, and briefing materials to support leadership in program discussions and decision making
• Track open issues, action items, and decisions to ensure alignment across stakeholders

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Position Details

This is Full-Time Benefit Eligible position working 80 hours per biweekly pay period.

Shift: Monday - Friday

Location: 210 South Florida Avenue Lakeland, FL (100% Remote)

Annual Salary: Min $112,299.20 Mid $140,899.20

Position Summary

The HRIS Analyst is responsible for managing the INFOR system to ensure data accuracy, system performance, reporting, compliance, and user support. The HRIS Analyst partners with HR and IT teams to streamline HR processes, implement upgrades, and enable data-driven decision‑making.

Position Responsibilities

People At The Heart Of All That We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Standard Work: HRIS Analyst - Talent Division

• Assess the needs of the Talent department and utilize principles of project planning to assure Talent System goals, priorities, timelines and outcomes are successfully met.
• Demonstrates an understanding of INFOR system through application design, build, and testing to ensure the HRIS system is functionally efficient and best serves the needs of the Talent Centers of Excellence.
• Drives problem solving and development by demonstrating the ability to make both business process and system recommendations based on business problems and organizational requirements.
• Analyzes and interpret HRIS metrics and performance to resolve application issues. Resolve HRIS-related issues and provide solutions.
• Ensure data integrity and confidentiality of Talent and Team Member data. Maintain applicable security roles to INFOR users.

Competencies & Skills

Essential:

• Technical Skills – Advanced Excel, ISD, database querying, data reporting tools and functional Infor system setup, Infor security roles and system integrations.
• Strong analytical thinking, attention to detail, problem solving, project management, and training abilities.
• Strong understanding of HR processes, data and data privacy, compliance and regulations.
• Excellent communication and cross-functional collaboration skills.

Qualifications & Experience

Essential: High School or Equivalent

Nonessential: Bachelor Degree

Experience Essential:

• INFOR/Lawson experience is a must.

- 10+ years of experience with INFOR in a HRIS or Administrator role

- 5+ years of HR experience with emphasis in Benefits and/or Acquisition

Certification Essential:

Minimum of 1 Infor Certification: HR Talent Associate, HCM Global HR Consultant, Talent Management Consultant-Compensation and Performance or Talent Management Consultant – Talent Planning, or Birst Analyst Associate

Certification Preferred:

Possess applicable Infor Expert Level Certifications within 2 years of employment

Job Title: Senior Business Analyst

Location: 100% Remote -Jackson, MS

Duration: 06 Months

Description of the job functions the contractor will be expected to perform. The Mississippi Department of Child Protective Services seeks a Senior Business Analyst to support a proof-of concept demonstration using natural language processing and other machine learning methods to improve the intake process. This work is critical to demonstrate the potential of the latest technology to improve the lives of children at risk.

The Senior Business Analyst (SBA) will play a key role in realizing strategic initiatives for the State by optimizing workflows, partnering with customers at all levels of the organization, and collaborating with technical resources to develop tools and methods that improve the intake process. The SBA must possess excellent communication skills, a proven record of delivering meaningful results, and the ability to work in an Agile environment. Furthermore, the SBA should be familiar with the data systems commonly used by Child Protective Services.

Key Responsibilities:

• Ensure the Objectives of the Project are Satisfied

o The SBA will ensure the State’s objectives of protecting children and reducing the use of State resources are maintained throughout the proof-of-concept.

o The SBA will add to the project objectives based on requests from the State.

• Lead Exploratory Interviews, Discovery Sessions, and Workshops

o Organize exploratory interviews, discovery sessions, and workshops with State representatives to understand and document current workflows and shortcomings.

o Identify key stakeholders and document their specific views on the current intake process.

o Work with technical team members to capture the technical implications of the shortcomings.

• Contribute to the Development of a New Intake Process

o Participate in discussions related to the development of the new intake process to ensure the objectives of the State are being met.

o Provide workflow insight; Reconcile the current workflow with the proposed revised workflow. Identify issues and benefits from the user’s perspective.

o Contribute to the development of key metrics associated with measuring the prototype’s efficacy.

o Document as appropriate for the purposes of transparency to the State.

o Provide written and verbal communications to clarify technical points as appropriate.

• Engage State at All Levels

o Partner with key stakeholders at all levels within MDCPS to ensure their understanding, participation, and support of the project.

o Gain support by understanding what is working and what could be improved in the current intake process.

• Ensure Transparency and Communications

o Provide short status reports on a bi-weekly basis and a monthly summary report.

• Coordinate Conference Room Demonstrations

o Organize the conference room demo for key stakeholders.

o Provide the framework for the demonstration to ensure the objectives of the State are satisfied.

o Work with the technical staff to ensure the major functionality of the application is presented and understood by the key stakeholders.

o Document feedback from the demonstration.

• Roadmap

o Contribute to the development of a roadmap that illustrates how the developed technology could be integrated into the State’s ecosystem of technologies and processes.

• Final Report

o Draft a final report of the project documenting all significant aspects.

o Provide a review copy of the report to the State. Capture comments from State officials.

o Update the final report based on comments from State officials. Resubmit the final report.

• Lead the Agile Development Process

o Provide scrum leadership

o Create documentation as agreed on with State representatives

Required Skills/Experience:

• Bachelor’s or Master’s degree in business administration, finance, or a related field.

• Minimum ten (10) years of experience in a business analyst role for either state, local, or corporate clients.

• Proven expertise delivering CCWIS solutions, including but not limited to, intake processes, call center operations processes, and case actioning.

• Working experience on design, configuration, and delivery of at least (2) COTS CCWIS systems, including systems by RedMane Technology.

• An understanding of how to advance a strategy and devise tactics to achieve incremental goals.

• Knowledge of developmental projects related to algorithm design, implementation, and testing is a plus.

• Skilled at conducting workshops, interviews, and discovery sessions.

• Can map workflows, analyze business outcomes, and devise improvements that minimize labor and cost, while improving outcomes using technological tools envisioned in the POC.

• Successful collaboration with technical team members.

• A successful history of using Agile methods to manage complex developments.

• Strong written and verbal communication skills.

• A history of quantifying the value of business outcomes based on measured data.

• Experience identifying key stakeholders, at all levels, and winning their support.

• Prior success in understanding high-level requirements and converting requirements into day-to-day action.

• Skill in managing budgets, scope, project risk, and delivering results.

• Can create clear documentation

About Us:

At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies.

We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.

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• Track, gate, and reconcile external spend vs contracted amounts.
  
• Resolve payment issues and manage outstanding balances.
  
• Utilize internal systems to create, collect, summarize, analyze, and consolidate payment history and reconcile with plans.
  
• Accurately enter plan and track actuals for invoice payments and milestone schedules.
  
• Work with cross-functional partners to ensure accurate spend tracking.
  
• Review contracts, purchase orders (POs), and vendor invoices to support financial tracking and invoice resolution.
  
• Support third-party vendors, outsourcing partners, and internal research teams.
  
• Coordinate across multiple projects, departments, and stakeholders.
  
• Challenge the status quo and ensure accuracy of final deliverables.
  
• Contribute to process improvement and operational efficiency initiatives.
  
• Maintain clear communication with internal teams and external partners regarding payments, invoices, and contracts.
  

• 
  
• Bachelor's or Associate's degree preferred. High School diploma considered if 5+ years of relevant experience.
  

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• 1-2+ years with Associate/Bachelor's degree OR 5+ years with High School diploma.
  
• Strong experience in SAP, preferably SAP S/4HANA.
  
• Strong proficiency in Excel (minimum 2+ years), including formulas, VLOOKUPs, and pivot tables.
  
• Experience with purchase orders, invoices, and vendor contracts.
  
• Background in contract financial management and spend reconciliation.
  
• Experience in invoice resolution and payment discrepancy handling.
  
• Familiarity with procurement processes and milestone-based vendor payments.
  

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• Strong analytical, organizational, and team skills; ability to work independently in a matrix environment.
  
• Excellent communication and coordination skills; comfortable interacting with multiple stakeholders.
  
• Ability to multi-task and adapt quickly to change.
  
• Familiarity with financial/accounting principles, budgets, and contracted spend.
  
• Strong attention to detail and accountability for accuracy.
  
• Comfortable reading and interpreting contracts.
  

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• Exposure to SAP S/4HANA, shopping cart creation, and purchase requisitions.
  
• Experience working in procurement, outsourcing, or business operations finance.
  
• Experience supporting scientific or research teams in a financial capacity (science knowledge not required).
  
• Familiarity with financial reporting tools.
  

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• Forecasting responsibilities are limited to invoice timing and milestone payments, not budget creation or financial planning.
  
• The role requires professional communication with scientists and other stakeholders to gather financial data for tracking and milestone forecasting.
  
• Industry experience is flexible-candidates from healthcare, pharma, or other industries with procurement, invoicing, and financial process experience are welcome.
  
• Strong purchasing experience can compensate for limited SAP shopping cart experience; training will be provided.
  

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• Day To Day
  
  
  • 
    
  • Defines customer needs in technical and business contexts.
    
  • Ensure the proposed technical and business solutions meet the customers' objectives for the work effort.
    
  • Provide guidance with planning and prioritization of business support-related activities.
    
  
  
  
• Defines customer needs in technical and business contexts.
  
• Ensure the proposed technical and business solutions meet the customer's objectives for the work effort.
  
• Provide guidance with planning and prioritization of business support-related activities.
  
• 30% Elicit and document user requirements to meet a business objective.
  
• Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
  
• 25% Guide both technical and customer departments in the development of the systems that support the business solution.
  
• 10% Facilitate the transfer of knowledge about the direction of the business units to others who support them.
  
• 10% Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
  
• 10% Provide input on the business direction for system changes.
  
• 10% Validate the business need for solutions to business problems and process improvements.
  
• 5% Assist in the development and documentation of training materials. Mentor or train less experienced staff.
  

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• IT Business Analysis Healthcare experience.
  
• Proficiency in Visio and Excel.
  
• Agile and Waterfall methodology.
  
• Direct experience in Healthcare, Medicare/Medicaid in related BSA role
  
• Candidate should have one of the following certifications active from an accredited organization: CSPO, A-CSPO, PMI-ACP, CSP-PO.
  
• Candidate will need good job duration as the end goal is to convert the right candidate.
  
• Demonstrated understanding of concepts of the supported business unit.
  
• Basic knowledge of standard industry practices.
  
• Demonstrated knowledge of procedures for the business unit.
  
• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
  
• Strong teamwork and interpersonal skills.
  
• Understands how IT affects an organization and is able to link it to business processes.
  
• Excellent analytical skills.
  
• Good conceptual skills.
  
• Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
  

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• Microsoft Office.
  

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• SAFe Scaled Agile Certification.
  
• CBAP and/or demonstrated continuous learning in the Business Analysis profession.
  

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• Work Environment: Fast-paced, high demand environment.
  
• Work is frequently performed against mandated deadlines.
  
• Knowledge of when and what to delegate is essential in order to balance multiple high-priority tasks.
  
• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer
  

• 
  
• Demonstrated understanding of concepts of the supported business unit.
  
• Basic knowledge of standard industry practices.
  
• Demonstrated knowledge of procedures for the business unit.
  
• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
  
• Strong teamwork and interpersonal skills.
  
• Understands how IT affects an organization and is able to link it to business processes.
  
• Excellent analytical skills. Good conceptual skills.
  
• Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
  

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• Conceptual understanding of project management techniques.
  
• Able to influence and negotiate solutions to business problems.
  

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• Visio, MS Project or similar software, data mining using DB2, SQL, and/or other tools.
  

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Business Analysts evaluate business processes, identify opportunities for improvement through technology solutions, and collaborate with stakeholders to define requirements. They analyze data, develop functional specifications, and facilitate communication between business units and Information Technology teams to ensure successful project outcomes.

Job Duty 1 -
Conduct interviews, workshops, and reviews to elicit, clarify, and validate business needs, objectives, and constraints for Information Technology projects and initiatives.

Job Duty 2 -
Develop and maintain business requirements documentation, including user stories, use cases, process flows, and functional specifications, to guide Information Technology development and implementation.

Job Duty 3 -
Analyze and model data, workflows, and systems to identify opportunities for process optimization, automation, and enhancement in alignment with business goals.

Job Duty 4 -
Facilitate communication and collaboration between business users, Information Technology teams, and project stakeholders to ensure shared understanding, alignment, and successful project outcomes.

Job Duty 5 -
Perform gap analysis, impact assessments, and feasibility studies to evaluate proposed Information Technology solutions, identify risks, and recommend mitigation strategies for decision-making.

Job Duty 6 -
Support testing activities, user acceptance testing, and system validation to validate requirements, verify functionality, and ensure alignment with business needs and expectations.

Job Duty 7 -
Provide input on Information Technology solution design, configuration, and implementation, ensuring that business requirements are met, and solutions deliver value and address key business challenges.

Job Duty 8 -
Stay informed about industry trends, technology innovations, and best practices in business analysis, applying continuous learning and knowledge sharing to drive process improvement and professional growth.

Job Duty 9 -
Collaborate with stakeholders to gather, analyze, and document business requirements, processes, and systems to enable effective Information Technology solutions and improvements.

Job Duty 10 -
Perform other job-related duties as assigned.

Educational Requirements
Associate's Degree in a related discipline or equivalent combination of education and experience.

Required Experience
Two or more years of relevant experience.

Preferred Educational Qualifications
Master's Degree in a related discipline or equivalent.

• Demonstrated experience performing business process analysis, including documenting current state workflows and designing future state processes.
• Proven ability to identify process inefficiencies, gaps, and improvement opportunities, and recommend practical solutions.
• Experience facilitating process discovery sessions or workshops with cross functional stakeholders.
• Ability to translate business processes into clear functional requirements and distinguish between process issues and system issues.
• Experience developing process documentation, such as process maps, SOPs, or job aids, to support operational adoption.
• Familiarity with process improvement or continuous improvement practices (formal methodologies a plus but not required.

Preferred candidates will bring a strong business process perspective and experience improving how work is performed across people, process, and technology.

SKILLS
This job requires a working knowledge of standard documentation processes, business system architecture and associated technologies. Skills in data organization and analysis, problem solving, systems documentation and report writing as applied within assigned system(s) is required as are skills in cross communication between functional user and technical groups.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Job Grade: T04
Salary Range: $63,158.00 - $92,179.00

Location: Atlanta, GA

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

*At Securian Financial the internal position title is Infrastructure Sr Analyst.*

Position Overview

As a ServiceNow Sr. Analyst, you will be responsible for maintaining, enhancing, and automating the existing infrastructure and supporting processes for the ServiceNow Platform. Your focus will be on executing and maintaining environments that support both internal and external application solutions, ensuring technologies are available and performing to meet business needs. You will define and implement technology solutions within the ServiceNow platform that align with Securian's business objectives and overall IT strategies. You will design, develop, and deploy applications within the ServiceNow platform. Collaboration with diverse business and technology teams will be essential. You will research trends impacting the ServiceNow technology platform. Finally, you will provide direction, guidance, and thought leadership to ITSM process owners to enhance their competency in leveraging CMDB, incident, problem, asset, change, knowledge, and service catalog management processes, streamlining operations.

Responsibilities include but not limited to:

• Maintain, support, and develop the ServiceNow platform via scripting and system configurations.

• Establish design and capability guidelines for new and existing ServiceNow features to ensure platform integrity.

• Architect and implement integrations with ServiceNow, third-party solutions, and internally developed applications.

• Research, recommend, design, and implement ServiceNow platform services, including workflows, ITOM, ITBM, ITSM, Performance Analytics, CMDB, and ITAM.

• Train internal associates and administrators in the use and configuration of ServiceNow applications.

• Own your code from design to delivery, including test automation and detailed documentation.

• Analyze, troubleshoot, and resolve ServiceNow system issues or operational support tickets.

• Provide rotational after-hours on-call support for ServiceNow production issues.

Qualifications:

• 2+ years of engineering experience with the ServiceNow technology platform or a comparable Service Management technology platform.

• Proficient in using ServiceNow or equivalent Service Management tools for analysis, design, development, and integration with other applications, including 3rd party software.

• Skilled in configuring ServiceNow Discovery and Orchestration.

• Project management and leadership skills with a proven ability to deliver outcomes on complex service management initiatives and transformations.

• Strong verbal and written communication skills to convey technical information and ideas at all business levels.

• Proven ability to effectively prioritize and execute tasks in a fast-paced environment.

• Demonstrated ability to assess customer needs, creatively approach solutions, and influence appropriate courses of action.

Preferred Qualifications:

• 2+ years of experience deploying, implementing, administering, configuring, and/or developing solutions on the ServiceNow technology platform.

• Bachelor's Degree or equivalent experience, education, and certification.

• Broad technical experience that includes integrations and infrastructure build and support.

• ServiceNow Administrator certification, with additional development certifications/experience (e.g., Advanced System Administration, Certified Application Developer, Application Creation).

• Experience and understanding of web technologies, SaaS solutions, and development (HTML, CSS, JavaScript).

• Experience with application integrations using technologies such as SOAP or REST Web Services, JDBC/ODBC, and flat files.

• Experience with ServiceNow reports, dashboards, and Performance Analytics.

• Knowledge of Information Protection strategies (DR, encryption).

• Understanding of data management and concepts such as data normalization, record retention, and archiving.

• ITIL certification V3/V4.

• Project management and leadership skills (agile preferred) with proven ability to deliver outcomes on complex service management initiatives and transformations.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

Chesapeake Search Partners is working with a Baltimore-based, boutique private investment firm seeking to add a private equity Analyst/Associate to its growing team. This role offers broad exposure across the full investment lifecycle, with direct interaction and mentorship from senior leadership. The Analyst/Associate will play a hands-on role in evaluating new opportunities and supporting ongoing portfolio initiatives.

Key Responsibilities:

• Evaluate inbound investment opportunities and assess alignment with the firm’s strategy
• Conduct in-depth business, financial, and market diligence on prospective investments
• Build and analyze detailed financial models, including forecasts and scenario analyses
• Assist with valuation analysis, transaction structuring, and deal execution
• Track performance of portfolio companies and support ongoing portfolio management efforts
• Develop investment presentations, internal analyses, and supporting materials for decision-making

Qualifications:

• Bachelor’s degree required; concentration in finance, economics, or a related field preferred
• Advanced degree (MBA), CFA designation, or comparable professional experience is a plus
• Minimum of 2 years of relevant experience in investment banking, private equity, transaction advisory, leveraged finance, or a similar analytical role
• Demonstrated strength in financial modeling, valuation, and quantitative analysis
• Solid foundation in accounting principles and corporate finance
• Ability to manage competing priorities in a fast-paced environment
• Interest in working within a lean, entrepreneurial firm where initiative and ownership are valued

JOB DESCRIPTION:

Title: Payroll Tax Analyst

Location: Hybrid - Louisville, KY 40202 (Onsite: 2-3 days, 9-10 days a month)

Duration: 6 months, possibility of extension & Permanent

Job Summary:

• The Payroll Tax Analyst is responsible for the timely and accurate preparation of US and Canadian payroll tax returns, deposits, and reconciliations utilizing designated HRMS (Workday) software, ADP SmartCompliance, Query/report writing, and Excel.
• These include State/Local for US and Federal and Provincial payroll tax liabilities for 20+ legal entities across the US and Canada on behalf of the client and its related US subsidiaries.

Job Responsibilities:

• The position requires independent research and timely responses to inquiries/notifications from various tax authorities by accessing the required governmental websites. Additionally, the preparation of amended returns is required.
• The Payroll Tax Analyst will research and respond to less complex payroll tax/compliance issues by managing case management system tickets.
• The Payroll Tax Analyst is responsible for ensuring all tax reconciliations, returns, and deposits are completed, filed, and paid by published due dates. Also, analyze multi-state payroll tax data and perform calculations to ensure payroll information is reported to governmental agencies as required.
• The Payroll Tax Analyst will assist with the tax testing of HRMS tax releases, and may assist with the year-end W2, T-4, and RL-1 preparation, reconciliation, corrections, and filings.
• The Payroll Tax Analyst will remain current on payroll tax guidelines, utilizing BNA, ADP, APA, CPA and Equifax, and other payroll and payroll tax publications to ensure ongoing compliance with all payroll tax laws and regulations.
• The Payroll Tax Analyst will communicate regularly with managers/HR business partners and liaise with Tax Authorities and escalate compliance issues to management as needed.
• The Payroll Tax Analyst must closely follow Standard Operating Procedures (SOPs) and company policies at all times to ensure Company compliance and minimize risk.
• Communicate effectively with teams across HR Services to ensure customer service SLAs are met and/or exceeded.

Requirements:

• The position requires client service skills, close attention to detail, excellent communication skills, advanced interpersonal skills, and teamwork.
• Requires strong computer and analytical skills in a Windows-based environment – including Excel, Outlook, and Word

Additional Details:

• Individuals will use Workday to complete funding
• Funding to the government every pay cycle
• Assist with Auditing
• Reconciliations
• Remittances
• Previous payroll experience or payroll tax
• Attention-to-Detail
• Excel
• Workday experience is a plus

Location: On-site

Employment Type: Contract (3-6 months)

Seniority Level: Mid-Senior

Industry: IT Services & Consulting

Job Functions: Analyst, Technical Support

JOB SUMMARY

Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.

JOB RESPONSIBILITIES

1) Mobile Device Lifecycle & UEM Administration (Support Focus)

• Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
• Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
• Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
• Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
• Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.

2) Carrier Account & Telecom Expense Management (TEM)

• Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
• Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
• Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
• Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
• Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
• Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).

3) Security, Compliance & Access (Implementation)

• Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
• Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.

4) Service Delivery & End‑User Experience

• Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
• Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
• Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.

5) Asset, Inventory & CMDB

• Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
• Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.

6) Projects & Continuous Improvement (Execution)

• Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
• Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
• Evaluate new devices and accessories; document results and provide feedback into standards.

7) Documentation & Knowledge Management

• Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
• Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.

8) Vendor, Carrier & Stakeholder Management

• Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
• Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
• Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.

9) Mentorship & Team Development

• Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
• Promote a culture of safety, inclusion, and continuous learning.

Note: This list is not exhaustive; additional duties may be assigned based on business needs.

QUALIFICATIONS

Education

• Associate’s degree in Information Technology or a related field; or equivalent practical experience.

Work Experience

• 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
• Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
• Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).

Knowledge, Skills, and Abilities (KSAOs)

• Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
• Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
• Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
• Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
• Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
• Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
• Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
• Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
• Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).

Certifications (Preferred)

• Apple Device Support/Deployment certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
• VMware/Omnissa VCP‑DWS (preferred).

WORKING CONDITIONS

• Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
• May require limited travel for deployments, vendor meetings, or training.