Global Lending Services Llc Jobs in Usa

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• Prepare to gain a comprehensive understanding of the private lending organization by interacting with Regional Lending Managers, Private Lending Underwriters, Credit, Legal, Global Client Financing, and other operations teams in the Americas, EMEA and Asia
  
• Partner with PWM PWAs and WMPS to assist clients in the application, origination and ongoing servicing of loans within the portfolio
  
• Showcase strong control and risk management strategies to ensure compliance with client's Bank USA (the most regulated entity at client) while still providing excellent client service to PWM and Institutional clients
  
• Develop strategies and opportunities for process efficiencies to reduce manual tasks while increasing control in a rapidly growing business
  
• Proven client service skills, teamwork and a sense of urgency to fulfill time sensitive and highly confidential tasks
  
• Ability to develop and nurture relationships with senior business leaders within cross divisional a team
  
• Self-motivated and proactive team player who takes ownership and accountability for projects, has strong organizational skills as well as the ability to effectively manage competing priorities
  
• Flexible and able to work well under pressure in a team environment
  
• Bachelor's Degree
  

Job Purpose:

Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure.  Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support specialist will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform.   

Duties & Responsibilities:

•    Serve as the first point of contact for customers needing technical assistance.   
•    Must work East Coast Market hours 
•    Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues  
•    Troubleshoot hardware, Windows 10, Windows 11 and application issues 
•    Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones  
•    Install and manage Spyware/Malware tools  
•    Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay  
•    Provide first level network support and troubleshooting for both wireless and wired configurations   
•    A basic understanding of Active Directory at the Organization Unit level   
•    Troubleshoot Cisco Phone systems / Video conference  
 

Requirements & Qualifications:

•    Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support. 
•    Experience with incident management/ticketing system like ServiceNow 
•    Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365 
•    Experience with System Center Configuration Manager/Endpoint Manager 
•    Experience with patch management and application deployment 
•    Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices  
•    Ability to thrive in a fast-paced environment and work effectively under pressure 
•    Experience providing ongoing support to C-suite executives 
•    Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred 
•    High school degree required; college degree strongly preferred 
•    Must be willing to get MS900 certification 

Important Notes:

• Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
• No phone calls please, the applicant will be contacted within two weeks if successful

About BTIG:

BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

Compensation: 

• BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
• The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime. 

Disclaimer:   

Location: Anywhere in country.

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!

Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace.

The opportunity

EY's FSO EDGE Real Estate, Hospitality and Construction (RHC) practice provides comprehensive and specialized tax assistance tailored to the unique needs of our clients. You will work alongside our practice office professionals who are knowledgeable and experienced in a wide range of tax areas, processes, and compliance.

Your key responsibilities

A Services Manager in FSO EDGE RHC will be responsible for delivering and managing tax compliance and consulting work for clients. The objective is to recognize and identify problem areas and items that need to be addressed or escalated to ensure partnership taxation, REITs taxation and qualification, partnership allocations, and tax compliance are timely and accurately completed. You will work alongside practice office professional serving clients, based on their time demands, as one team.

Responsibilities include

• Consult with clients and demonstrate professional discretion by appropriately escalating complex tax and client relationship matters to senior management and subject-matter professionals, coordinating efforts, and managing expectations about timing of response and resolution
• Deliver and manage compliance and consulting delivery services to meet deadlines for client deliverables
• Ability to lead projects and work independently, with guidance in only the most complex situations
• Incumbent has specialized depth and/or breadth of expertise
• Support effective long-term client relationships by demonstrating your knowledge of the real estate, hospitality, and construction industry. communications with client tax liaisons, client administration teams, and client trust officers to gather required information, to share information to support informed decision-making, and obtain instruction or authorization necessary for timely, accurate production of tax information statements, tax returns and related reporting
• Manage engagement deliverables and team resources to achieve timely and accurate delivery of tax compliance services while effectively managing engagement economics
• Advise and provide direction on complex tax matters, set expectations, coordinate daily work activities, and assign tasks to staff and seniors.
• Review and evaluate the work of staff members to ensure accuracy, completeness, and compliance with relevant tax laws and regulations
• Provide effective leadership, formal and informal feedback, and coaching to team members

Skills and attributes for success

• Ability to recognize and identify problem areas that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and other tax projects are timely and accurately completed
• Experience presenting in client conversations regarding complex or difficult topics
• Ability to break down complex tax projects into manageable components, analyze relevant information, and formulate client-centric solutions that comply with relevant laws and regulations
• Ability to manage multiple work assignments, team members and deadlines simultaneously

To qualify for the role you must have

• Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics
• Minimum of 5 years of experience in a professional services or tax services organization in the financial services industry
• Broad exposure to real estate tax technical and transaction skills, including partnership taxation, REITs taxation and qualification, partnership allocations, tax compliance, due diligence, acquisition/disposition planning and structuring
• Experience managing budgets, people, and projects
• Excellent teaming, leadership, organizational, and verbal/written communication skills
• Certified Public Accountant (CPA), Enrolled Agent (EA) or licensed attorney

What we look for

We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence.

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 60% of the time over the course of an engagement, project or year.

Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis.

Position Summary: The Customer Service Specialist will facilitate the order intake process, handle customer issues and inquiries, and organized enough to do so under accelerated time-tables when necessary. This position is part of a small but efficient team that is vital to the successful relationships between the company and its customers.

ESSENTIAL JOB FUNCTIONS

Analyze sales orders to determine and approve which orders should be released to the shipping department.

Coordinate with the Shipping Department to control freight costs and determine the optimal loads to send out for order delivery.

Audit and authorize orders ensuring compliance with requirements and accuracy of order information in the QAD operating system.

Advise cross functional teams (Supply Chain, Sales, Distribution) of client demands and needs and plan product roll out during new product deployment.

Coordinate with the Quality team and complete adjustments and credits for any damaged goods, mislabeled products, and/or returns from customers.

Analyze system reports and data to determine the best course of action for the customer.

Provide order confirmation data and continuous shipping updates on pending deliveries to the appropriate customer contact through well-organized communication methods.

Assist the Sales staff through effective communication of customer related inquiries, issues, and concerns daily.

Provide insights to management on daily dialogue and information obtained through customer contact.

Communicate with customers regarding orders, credits, reports, and various customer needs

• Hastily escalate unresolvable issues to internal management and respond to Customer needs in a timely manner.
• Coordinate with compliance specialist, request & review USMCA forms/international documents as needed for freight clearance for international customers.
• Inputting data into spreadsheets or databases as required.

REQUIREMENTS

• Bachelor's degree in finance, Business Administration or equivalent experience required
• 2+ years' experience in customer analytics, inventory management, customer service, or technical experience using EDI feeds required.

KEY COMPETENCIES

• Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint
• Hands-on approach to problem solving and analysis.
• Excellent organizational and analytical Skills
• Ability to analyze system reports and data to determine the best course of action

At Chick-fil-A, Customer Service Team members are responsible for providing an exceptional dining experience for everyone they serve each day. We are looking for both full-time and part-time Customer Service Team Members who are hard-working, team-oriented, friendly, and honest. The perks of being a Chick-fil-A Team Member include flexible hours, competitive pay, and a positive atmosphere! This location is a Chick-fil-A, Inc.-operated location. Team Members at this location are employed by COR Restaurant Services, LLC, a wholly-owned subsidiary of Chick-fil-A, Inc.

Responsibilities

• Following Chick-fil-A's operational policies and procedures.
• Greeting and serving guests with enthusiasm, courtesy, and hospitality.
• Taking orders and making accurate changes quickly.
• Demonstrating knowledge of the brand, products, and promotions.
• Ensuring guest complaints are resolved properly and swiftly.
• Ensuring product quality and consistency.
• Assisting leadership in executing opening and/or closing procedures.
• Modeling and supporting clear communications between the front counter and kitchen staff.
• Following sanitation and safety procedures.
• Maintaining consistent attendance and punctuality.

Requirements

• Ability to handle multiple tasks at once and work in a fast-paced environment
• Ability to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects, as needed.
• Ability to work at a quick, yet efficient and thorough pace.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Positive attitude.
• Customer service oriented.
• Ability to communicate effectively with guests and team members.
• Honors and encourages others to follow the visions and values of the business.
• Treats others with honor, dignity, and respect.

Benefits

• Sick time or paid leave in jurisdictions where mandated
• Excellent career advancement opportunities
• Remarkable Futures Scholarship opportunities
• 100% Employer-paid Employee Assistance Program for Team Members and their Dependents
• Employer-subsidized Medical/Rx insurance, dental insurance, and vision insurance for full-time Team Members and their Dependents
• Optional voluntary life insurance for full-time Team Members with premiums paid via payroll deduction
• 401(k) retirement plan with up to 5% Employer-paid matching contribution for Team Members 21 or older who have completed 1 year of service with a minimum of 1,000 hours worked in the applicable 12 month period, or who have completed 3 consecutive years of service (reduces to 2 consecutive years of service in 2025) with a minimum of 500 hours worked in each consecutive 12-month period
• Free meal benefits based on scheduled hours
• Closed on Sundays

• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift
• Other

• Flexible schedule
• Health insurance
• Paid training
• Other

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

About Us

The Georgia Institute of Technology is a top-ranked, public research university established by the State of Georgia in 1885 and committed to developing leaders who advance technology and improve the human condition. It is in the heart of Atlanta, a diverse and vibrant city with great economic and cultural strengths. The Institute is a member of the University System of Georgia, the Georgia Research Alliance, and the Association of American Universities. Georgia Tech prides itself on its excellent students, faculty, and staff, collaborations, and technology resources, and its commitment to diversity, equity, and inclusion.

The Georgia Tech Library is a member of the University System of Georgia library consortia, Atlanta Regional Council for Higher Education (ARCHE), the Association of Research Libraries (ARL), and the Association of Southeastern Research Libraries (ASERL). The library is committed to diversity, equity, and inclusion.Our deeply engaged Library Diversity Council leads our efforts to ensure and maintain a positive, diverse, equitable and inclusive work environment where everyone can thrive. To support this environment, the Georgia Tech Library uses a blind-recruitment process that removes candidates' identifying information during the initial screening and focuses upon skills and qualifications to reduce bias in the hiring process.The Georgia Tech Library team works to fulfill the mission and vision of Georgia Tech and is committed to supporting the Institutes Strategic Plan.

Public Services

The Public Services department provides 24/7 support to the Georgia Tech Library community. The team is responsible for staffing the INFO Desk, chat, phone, Gadgets office, and ticket support for anyone needing Library assistance. The team is the first line of support for Library inquiries and is deeply involved in the service provisions of the library. Public Services is also responsible for Gadgets, the Georgia Tech Library's equipment lending service.

Responsible for library customer support (in person and electronic) which includes: providing assistance with myriad library services, providing bibliographic instruction and referrals, assistance with accessing library content and shared resources, providing user account management, and assisting with various technologies. Provides access and reference services support to GT library patrons, including fulfillment, reference, and multimedia. This position will interact on a regular basis with: faculty, students, staff, unit management, external communities, all internal and external Georgia Tech Library patrons. This position typically will advise and counsel: faculty, students, unit staff; all internal and external Georgia Tech Library patrons. This position will supervise: N/A

Job Duty 1 - Proactively engaging and assisting library users in obtaining requested materials. Answers Customer Support Tickets. Provides assistance in requesting materials from offsite storage facility and shared resource providers. Direct users to library spaces, expertise, and resources. Assist users with lending technology reservations and instruct on the use of various media and audiovisual equipment.
Job Duty 2 - Use a variety of library-specific software programs to fulfill requests and update user records, switching between multiple system interfaces as necessary; systems including but not limited to: Alma, Primo, Student Information System (Banner), customer issue tracking system (Jira), and various databases and library resources.
Job Duty 3 - Participate in a variety of library projects and initiatives. Engage in learning opportunities with other Library areas to gain a broader knowledge of the services the organization provides.
Job Duty 4 - Interprets and applies library policies and procedures regarding user accounts and the circulation and access of materials both owned and shared.
Job Duty 5 - Provides access to Reserves, Reference, and Gadgets collections.
Job Duty 6 - Maintains accurate user account records while applying patron confidentiality principles.
Job Duty 7 - Assist library users in reference searches, locating and requesting materials, and providing general information regarding library resources.
Job Duty 8 - Provide basic technical support to users needing assistance with computers and peripherals in various library spaces including troubleshooting problems encountered, training in use of selected software and hardware, obtaining wireless access, and escalating issues through appropriate channels.
Job Duty 9 - Perform other related duties as assigned.

Educational Requirements
Technical Diploma, Associate's degree, or two years college work or equivalent combination of education and experience Five to seven years of job related experience

Required Experience
Two to four years job related experience

Additional Preferred Qualifications
Alma Administration Certification

Preferred Educational Qualifications
Bachelor's Degree

Preferred Experience
Three years job related experience

SKILLS
Specialized skills required: This job requires -knowledge of library principles, practices, and terminology; ability to search library bibliographic databases and effectively analyze and interpret findings; intermediate knowledge of office related computer applications; ability to work both independently and in a team environment; employ exceptional customer service standards; ability to communicate with diverse communities with courtesy and professionalism; and the capability to independently learn new technologies and their applications in libraries.

Specialized skills preferred: Working knowledge of library interfaces and software; experience using Alma/Primo; familiarity with fulfillment workflows, policies and procedures; ability to learn new software applications and utilize technology devices; and library experience working in access services.

Additional Information: Georgia Tech Library is open 24 hours a day/7 days a week. Requires working a schedule that may
include nights/weekends and holidays.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Job Salary: $24.00/hour

Hours: Sunday - Thursday 3pm - 12am

Job Grade: A7

Location: Atlanta, GA

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

A global leader in specialty manufacturing is looking for a dynamic professional to join our team. This is a high-impact leadership role for someone who balances tactical order management with strategic team development. If you excel at bridging the gap between global logistics and local customer satisfaction, this is the perfect career move.

The Role

As the Customer Service Manager, you are the architect of the order lifecycle. You will lead a talented team through the journey from initial purchase order to final delivery. This is a hands-on leadership position where you will act as the primary liaison between sales, production, and supply chain teams to ensure every commitment is met with precision.

Key Responsibilities

• Lead and mentor a dedicated customer service team to maintain elite performance levels.
• Mastermind the full order management process, ensuring accuracy in pricing, logistics, and billing.
• Drive cross-functional collaboration with internal departments to navigate inventory constraints and production schedules.
• Champion process improvements within ERP systems to sharpen internal workflows.
• Build and maintain sophisticated relationships with key accounts and stakeholders.

What You Bring

• 10 + years of experience in manufacturing or industrial customer service.
• 5+ years of experience in management & leadership
• Bachelor's degree required
• Strong proficiency in ERP systems, specifically Microsoft Dynamics.
• Proven leadership skills with a focus on coaching and team growth.
• A high degree of attention to detail and the ability to navigate fast-paced environments.
• A solutions-oriented mindset with excellent communication skills.

Benefits

Our company provides a highly competitive and comprehensive compensation package designed to support your long-term financial and professional well-being.

Job title:

Field Service Manager

Location:

Livermore or Modesto, CA

Reports to:

Senior Field Service Manager

Compensation:

$130,000-$140,000 Base plus variable compensation

Summary of the position:

The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement.

Duties and responsibilities:

• High Level Business Objectives:
• Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region.
• Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.
• Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals.
• Provide training and billable service work as required
• Services Leadership:
• Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.
• Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company.
• Assess performance of service technicians.
• Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company.
• Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them.
• Maintain technician staffing at appropriate levels for business requirements.
• Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing.
• Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand.
• Compliance/Miscellaneous:
• Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements.
• Maintain a clean, safe, working environment.
• Attend training with the Sullair factory to stay current on product offerings and technologies.
• Travel as required to drive business activity and attend training. 80% Field / 20% Office
• Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
• May involve multi-branch location responsibilities

Education:

• Associate degree preferred but not required.
• Technical Training/Certifications in the compressed air industry is a plus.
• High School Diploma Required

Position Requirements:

• Five plus years field service experience in the compressed air industry.
• Proven leadership experience with strong written and verbal communication.
• Strong understanding of Microsoft office suite.
• Experience with ERP systems a plus.

Direct reports:

• Service Technicians

The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

Job Description

The team leader is responsible for managing the team involved in auditing end to end mortgage life cycle comprising active & default servicing activities (Eg. Foreclosure, Bankruptcy, Cashiering, Escrow, Loss Mitigation, Claims, Property preservation, HELOC etc.)

Responsibilities:

• Maintain monthly performance measurements: Timeliness, production goals, compliance/regulatory, and customer satisfaction
• Manages the day-to-day operations of the mortgage servicing associates. Ensures compliance with state and federal lending laws and investor guidelines
• Develops, analyzes, and completes monthly reports in order to track and monitor production, efficiency, compliance with investor guidelines against stated objectives and associate quality against established standards
• Disseminates policies, procedures, and announcements to staff in a timely manner and conducts regular and recurring meetings with staff in order to build an effective communication flow.
• Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.
• Develops performance standards and measurements for staff in order to accurately assess actual performance against established goals.

Additional responsibilities of the TL includes:

• Maintaining service level standards
• Perform internal Quality check, providing floor support and feedback to other staff.
• Responding to all emails efficiently

Person Specification

Knowledge/Experience:

• Minimum 1-3 years of Team Handling experience
• Minimum 5-8 years of US Mortgage active as well as default servicing experience

Competencies/Skills:

• Strong communication skills, verbal and written.
• Strong analytical skills
• Demonstrated ability to resolve complicated issues as they arise.
• Proven organizational skills and demonstrated ability to prioritize and multi-task.

Skills:

• Flexible (Willingness to work in night shift),
• Knowledge of MS Office
• Positive and flexible attitude
• Attention to detail.
• Customer focused.
• Good Team Player/Strong Interpersonal skills