Gladiator Cast 2000 Jobs in Usa

JOB DESCRIPTION

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Job Title: Perishable Manager

Success Factors Job Code:1300572

Department: Perishable

Reports To: Store Manager

Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:

• Manage the Perishable Department, including hiring, training and developing department associates
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
• Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
• Support the achievement of budgeted financial and operating results
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Perishable Department schedules are written to provide extraordinary customer service at all times
• Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Perishable Department
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Ensure that all advertising and sales promotion materials and signage applicable to the Perishable Department are properly utilized
• Ensure compliance with local, state and federal regulations
• Adhere to all company guidelines, policies and standard practices
• Maintain security standards
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Perform all other duties as assigned

Qualifications:

• High school graduate or equivalent preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Good understanding of store operations preferred
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Ability to lead and direct others
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

• Ability to use computers and other communication systems required to perform job functions
• Ability to use hand held computers for orders, mark downs, scan outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check invoices, dates, and other written documents

Acclaim Technical Services, founded in 2000, is a leading cyber operations, intelligence solutions and operations, network infrastructure, engineering and business enablement and enterprise operations company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

We are actively hiring an Administrative Support Specialist with TS/SCI clearance and polygraph to join our Data and Systems Integration Division, working in Northern Virginia in support of coordination and administration Tasks.

ROLES AND RESPONSIBILITIES:

Tasks shall include, but are not limited to, the following:

• Coordination, organization, and scheduling of meetings. Take meting notes/minutes and meeting attendance.
• Organize and assist with office drills, filings, correspondence, tracking systems, and coordinating office requests.
• Coordinate schedules, generate minutes, and document action items.
• Assist in tracking and managing responses to actions at various levels to include but not limited to: Division Review Forums, Corporate Actions, and Ad-Hoc Front Office Actions.
• Tasking may include congressional responses, testimony reviews, and program data calls.

REQUIRED EDUCATION & EXPERIENCE:

• Thorough familiarity with standard Microsoft Office tools (Outlook, Word, Excel, PowerPoint, etc.).
• Excellent communication and organizational skills.
• Bachelor’s degree
• TS/SCI with polygraph

Brooksource Recruiter

Launched in 2000, Eight Eleven Group committed to 100% organic growth, exclusively promoting from within, while always keeping culture and growth opportunity at the forefront of the business model. What began as a two-person Indianapolis startup, Eight Eleven Group has rapidly expanded to become a market-leading organization within one of the fastest growing industries today: Consulting and Professional Services.

As Eight Eleven Group’s flagship brand, Brooksource was established to provide human capital solutions to the Information Technology industry. Our team takes a relationship-based, solution-driven approach with Fortune 500 clients to help them solve their human capital challenges. We are not just in the business of consulting services - we are in the business of making a meaningful and authentic impact both internally with our employees and externally with our clients and consultants.

RESPONSIBILITIES

As a Brooksource Recruiter, you will build out talent networks of long-lasting, personal, and professional relationships with potential consultants. We create a next-level experience through the hiring process as they source and screen for qualified candidates to match them with opportunities where they can succeed. Recruiters advocate for their candidates, are accessible, genuine, and take the time to understand how they can add value to their job search and interview process. Our Recruiters bring value to our clients by offering them flexibility of timeline and finding them top talent at a rapid pace. Here’s what you will do:

• Collaborate with our sales team to determine the client’s hiring needs
• Help develop a strategy to identify niche-skilled candidates that meet expectations
• Qualify candidates through an intensive internal interview process before presenting candidate to external clients. This includes phone, in-person, and virtual interviews
• Assess applicants' knowledge, skills, and experience to best suit open positions
• Provide resume coaching, mock interviewing, job offer assistance, and interview feedback to candidates
• Handle a variety of activities daily, as well as the challenge of new problems and new ventures
• Provide extensive onboarding and post-placement support to create raving fans in our consultants throughout the duration of their project assignments with our clients
• Consistently hit their weekly metric goals of phone calls, interviews, and placements
• Set personal and team goals through frequent goals sessions with your manager and recruiter support
• All other job duties and responsibilities as assigned by the Company and/or typical for the position.

BENEFITS & PERKS

• Base salary + uncapped commission structure
• 401K match program
• Full slate of benefits, including health, dental, vision plans, and HSA
• Paid holidays
• Paid vacation, sick, and personal days
• Eight Eleven’s BeGiving Program: 8 hours per quarter for service work/volunteering
• Access to Eight Eleven University: Internal personal & professional development program
• All-expenses-paid Reward Trip each year for top producers and a guest
• Top-notch training programs at every step in your career
• Access to a personal financial concierge
• Genuine, passionate, family-oriented culture

WHAT YOU WILL NEED TO SUCCEED

• Competitive, motivated spirit and desire to succeed
• Outstanding communication skills and innate ability to connect with people
• Innovative and entrepreneurial spirit with the desire to learn and grow
• Results-driven, forward-thinking, problem-solving mindset
• Thrives in a fast-paced, collaborative, positive and ever-changing work environment
• Lively interest in the technical aspects of the work
• Bachelor’s Degree

EEO STATEMENT

Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Launched in 2000, Eight Eleven Group committed to 100% organic growth, exclusively promoting from within, while always keeping culture and growth opportunity at the forefront of the business model. What began as a two-person Indianapolis startup, Eight Eleven Group has rapidly expanded to become a market-leading organization within one of the fastest growing industries today: Consulting and Professional Services.

As Eight Eleven Group’s flagship brand, Brooksource was established to provide human capital solutions to the Information Technology industry. Our team takes a relationship-based, solution-driven approach with Fortune 500 clients to help them solve their human capital challenges. We are not just in the business of consulting services - we are in the business of making a meaningful and authentic impact both internally with our employees and externally with our clients and consultants.

RESPONSIBILITIES

As a Brooksource Recruiter, you will build out talent networks of long-lasting, personal, and professional relationships with potential consultants. We create a next-level experience through the hiring process as they source and screen for qualified candidates to match them with opportunities where they can succeed. Recruiters advocate for their candidates, are accessible, genuine, and take the time to understand how they can add value to their job search and interview process. Our Recruiters bring value to our clients by offering them flexibility of timeline and finding them top talent at a rapid pace. Here’s what you will do:

• Collaborate with our sales team to determine the client’s hiring needs
• Help develop a strategy to identify niche-skilled candidates that meet expectations
• Qualify candidates through an intensive internal interview process before presenting candidate to external clients. This includes phone, in-person, and virtual interviews
• Assess applicants' knowledge, skills, and experience to best suit open positions
• Provide resume coaching, mock interviewing, job offer assistance, and interview feedback to candidates
• Handle a variety of activities daily, as well as the challenge of new problems and new ventures
• Provide extensive onboarding and post-placement support to create raving fans in our consultants throughout the duration of their project assignments with our clients
• Consistently hit their weekly metric goals of phone calls, interviews, and placements
• Set personal and team goals through frequent goals sessions with your manager and recruiter support
• All other job duties and responsibilities as assigned by the Company and/or typical for the position.

BENEFITS & PERKS

• Base salary + uncapped commission structure
• 401K match program
• Full slate of benefits, including health, dental, vision plans, and HSA
• Paid holidays
• Paid vacation, sick, and personal days
• Eight Eleven’s BeGiving Program: 8 hours per quarter for service work/volunteering
• Access to Eight Eleven University: Internal personal & professional development program
• All-expenses-paid Reward Trip each year for top producers and a guest
• Top-notch training programs at every step in your career
• Access to a personal financial concierge
• Genuine, passionate, family-oriented culture

WHAT YOU WILL NEED TO SUCCEED

• Competitive, motivated spirit and desire to succeed
• Outstanding communication skills and innate ability to connect with people
• Innovative and entrepreneurial spirit with the desire to learn and grow
• Results-driven, forward-thinking, problem-solving mindset
• Thrives in a fast-paced, collaborative, positive and ever-changing work environment
• Lively interest in the technical aspects of the work
• Bachelor’s Degree

EEO STATEMENT

Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.

About Guaranteed Rate Companies:

The Guaranteed Rate Companies is a leader in mortgage lending and digital financial services. Headquartered in Chicago, the Guaranteed Rate Companies has more than 7,000 employees in over 850 branches across the U.S., serving all 50 states and Washington, D.C. Since its launch in 2000, Guaranteed Rate Companies has helped more than 1 million homeowners with home purchase loans and refinances, with a total loan volume of more than $116 billion in 2021 alone. The company has cemented itself as an industry leader by introducing innovative technology, offering low rates and delivering unparalleled customer service. Honors and awards include: Top Lender for Online Service for 2018 by U.S. News & World Report; Best Mortgage Lender for Online Loans and Best Mortgage Lender for Refinancing by NerdWallet for 2021; HousingWire’s 2020 Tech100 award for the company’s industry-leading FlashClose℠ technology; No. 3 ranking in Scotsman Guide’s 2021 list of Top Retail Mortgage Lenders; Chicago Agent Magazine’s Lender of the Year for six consecutive years; and Chicago Tribune’s Top Workplaces list for seven consecutive years. Visit for more information.

Pay Range: $40,000-45,000 annually

Job Summary:

The central focus of a Business Development Coordinator (BDC) is to support one or more Vice President(s) of Mortgage Lending (VP) with a variety of

tasks related to increasing their production, efficiency and quality of work. A BDC's tasks are divided between 3 important components including 1)

Marketing support; 2) Business Plan and Referral Partner strategy; and 3) Follow up and communication with current and future lead sources.

BDCs are not licensed and may NOT perform any activity requiring a license. All marketing activities are performed under the supervision and guidance of

the VP they support, and in the VP's name. BDCs are not provided access or credentials to systems that are reserved for tasks that must be performed by

licensed employees, such as locking loans, taking applications, or holding themselves out as being able to perform those activities through independent

marketing or other avenues.

Essential Duties and Responsibilities:

• Help VP's add value and growth to their origination volume
• Idea generation and execution of the VP's business plan, including lead generation ideas and sources
• Attend, coordinate, plan and execute monthly events in coordination with the Marketing Department for Realtor and other partners to increase the VP'sbrand and relationship in the community
• Phone and email support including checking messages, return calls and correspondence, to maintain organized files and work environment
• Maintaining calendars and scheduling meetings, closings and creating calendar invitations, and following up timely with referral partners
• Contact and follow up with Realtors and referral partners, provide them marketing support, such as marketing materials, Gateless signups and thank you cards, and attend weekly Broker Open Houses with and on behalf of the VP they support
• Enter the VP's referral partners into the company's CRM, document and track the increase in lead sources and make suggestions for changes to the business plan
• Database management including coordinating monthly correspondence to borrowers who recently closed a loan
• Complete tasks in a timely manner and work amicably with others and the POD
• Other duties and responsibilities as assigned

Competencies:

• Excellent customer service skills and strong work ethic
• Exceptional verbal and written communication and listening skills with ability to communicate with multiple levels of management and influence others
• Ability to work a fast-paced environment that will require strong organizational skills and analytical acumen
• Excellent time-management skills and follow up and follow through with ability to multitask and meet deadlines
• Familiarity with mortgage industry and GRI loan processes
• Ability to multi-task with strong attention to detail while meeting deadlines in a fast-paced environment
• Proficient in Microsoft Office Suite including Outlook, and loan origination system (preferably Encompass)
• Ability to thing strategically to solve problems or challenges with loan files

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

M3 Wake Research, an M3USA Company, is an integrated network of premier investigational sites meeting the clinical research needs of global biopharmaceutical, biotechnology, medical device, pharmaceutical and clinical research organizations (CROs). With close to 30 owned and managed research sites across the country, M3 Wake Research is one of the largest independent, multi-site clinical research companies in the US. M3 Wake Research continues to grow through acquisitions and uncompromising commitment to careful planning and execution in accordance with regulatory compliance.

Conducting studies since 1984, M3 Wake Research owns a proprietary patient database of potential clinical trial participants across the US. As of today, our board-certified physicians have completed more than 7,000+ successful clinical trials, while consistently exceeding sponsor expectations for integrity, timeliness, subject enrollment, human protection, and expeditious delivery of accurate evaluable data.

Due to our continued growth, we are hiring for a Clinical Trial Rater at Wake Research, an M3 company. This position is on-site and located in Sandy Springs, GA with possible travel on the east coast.

The Clinical Trial Rater, a mental health professional, will be solely responsible for interviewing research participants and their informants/caregivers who are being evaluated to participate in a research study for various cognitive and behavior disorders.

Including, but not limited to the following:

• Review patient’s medical history collected by the Wake Research Staff/Clinicians
• Communicates with the patient as well as the patient’s study partner/informant
• The Clinical Trial Rater will administer semi-structured test or rater scales as per protocol, not limited to CDR, ADAS-COG, MMSE, CSSRS, Cognitive Battery Test, ESS, and like exams
• Attend and successfully complete all training programs; participate in ongoing conference calls, webinars, and other professional development opportunities
• Complete provided rater training and Good Clinical Practice (GCP) training
• Conduct interviews following specific study protocols, FDA, GCP, ICH, and HIPAA Privacy guidelines
  
  

• Qualified candidates must have a minimum of 2 years' experience performing psychometric rating scales in a clinical setting or for clinical trials
• Solid teamwork, organizational, interpersonal, attention to detail, and problem-solving skills
• Strong written and verbal communication skills
• Ability to multi-task, work under time constraints, and work both independently and cooperatively with interdisciplinary teams
• Preferred: Current or previous certifications to rate the following scales: SCID-5-CT, MINI, LSAS, HAM-A/D, C-SSRS, MADRS, MGH-ATRQ, ISI, CGI, HDRS-17, PANSS, YMRS, ADAS-Cog, CDR
• Master’s Degree, Doctor of Medicine, and/or PhD/PsyD in Psychology, Social Work, Psychopharmacology, or related field required
  
  

About M3:

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

*M3 reserves the right to change this job description to meet the business needs of the organization.

Temporary Office Manager – Santa Clara, CA

Duration: 6–9-month assignment

Schedule: Monday – Thursday, 8a – 3p (in office), occasional Fridays

Hiring Timeline: Applications will be reviewed on a rolling basis with the goal of filling the position as soon as possible

Wi-Fi Alliance® is the worldwide network of companies that brings you Wi-Fi®. Our vision is to connect everyone and everything, everywhere.

Role Summary

We are seeking a reliable and highly organized Temporary Office Manager to support daily operations for our Research and Development Lab in Santa Clara, CA. This role helps keep the office running smoothly by coordinating logistics, managing supplies, supporting staff, and ensuring an efficient and welcoming workplace. This position is ideal for someone who is energetic, enthusiastic, welcoming and organized, enjoys administrative tasks and thrives on keeping office operations running seamlessly.

Key Responsibilities

• Manage day-to-day operations and facility-related matters
• Welcome visitors and guests, following established sign in procedures
• Serve as the primary point of contact for administrative matters
• Maintain neat and orderly appearance throughout entire office, particularly conference rooms, kitchens, event and reception areas
• Coordinate ordering (supplies, equipment, and catering) and vendor service requests
• Manage incoming mail, deliveries and general correspondence
• Maintain organized and detailed records and documentation for expense reporting, coordinating with Accounts Payable

Experience & Qualifications

• 3 years of prior administrative experience in an office manager, administrative coordinator, or operations support role
• Excellent telephone and face-to-face communication and interpersonal skills with the ability to interact with a diverse group of clients
• Proficient knowledge in MS Office programs and web-based software applications
• Strong organizational and multitasking skills
• Ability to work independently and proactively address needs

Skills & Attributes

• Highly Organized – can manage multiple administrative tasks and office needs simultaneously
• Detail Oriented – maintains accuracy in ordering and documentation
• Proactive Problem Solver – anticipates needs and addresses issues and/or brings it to the attention of staff
• Strong Communication Skills – professional and clear communicator
• Reliable and Self-Directed – comfortable working independently and taking ownership of office operations
• Customer Service Mindset – creates a welcoming, supportive environment for staff and guests

Education

High School Diploma or Equivalent; Bachelor’s degree preferred

Location

Position to be based in Santa Clara office, no relocation assistance provided

Work Authorization

Applicants must be legally authorized to work in the United States at the time of application. Employer sponsorship is not available for this position.

If you have the talent and skills to be incredibly successful as a Temporary Office Manager and as a member of our team, we want to hear from you. To be considered for this role, please forward your resume and a cover letter outlining your interest, including your salary requirements, to .To learn more about Wi-Fi Alliance, please visit our website at

About Wi-Fi Alliance® | Alliance® is the worldwide network of companies that brings you Wi-Fi®. Members of our collaboration forum come together from across the Wi-Fi ecosystem with the shared vision to connect everyone and everything, everywhere, while providing the best possible user experience. Since 2000, Wi-Fi Alliance has completed more than 85,000 Wi-Fi certifications. The Wi-Fi CERTIFIED™ seal of approval designates products with proven interoperability, backward compatibility, and the highest industry-standard security protections in place. Today, Wi-Fi carries more than half of the Internet’s traffic in an ever-expanding variety of applications. Wi-Fi Alliance continues to drive the adoption and evolution of Wi-Fi, which billions of people rely on every day.

Follow Wi-Fi Alliance:

/beacon

/signal

/wificertified

/wifialliance

/company/wi-fi-alliance

/WiFiAlliance

© 2025 Wi-Fi Alliance. All rights reserved. Wi-Fi®, Wi-Fi CERTIFIED®, Wi-Fi Alliance®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, and other marks are trademarks of Wi-Fi Alliance.

Test Security Specialist (3 Openings)

Location: Remote (closest to EST)

Mode: this is a true, temporary assignment covering peak time (test administration and a leave)

Profile: Experience service/analytics person who has proven experience in investigations, compliance, test security, fraud prevention, risk management, or casework in a regulated environment. Ideal to have call center exposure and investigations experience. Will manage 1500-2000 cases - initially via phone that translates to email and outbound communications as cases mature.

Rate: $45/HR ON W2 Benefits

About the Opportunity

As a Test Security Specialist focused on AP Investigations, you will lead investigations into AP test

security incidents and score validity concerns. You will manage cases end to end by reviewing and

synthesizing evidence such as statistical indicators, test day reports, plagiarism findings, AI-related

reports, and any available supporting documentation or physical evidence. You will apply Client

policies and legal requirements to reach clear, well-supported determinations, including whether

evidence supports score cancellation.

You will also communicate professionally with students, parents, and student representatives, including attorneys, counselors, and educators, to ensure timely case resolution and consistent, accurate policy explanation. This role requires strong judgment, attention to detail, and the ability to manage sensitive situations with fairness and discretion.

In this role, you will:

Case Management (65%)

• Own AP investigation cases end to end from intake through final determination and closure,

ensuring each case is handled thoroughly, consistently, and within required timelines.

• Triage and scope cases by identifying allegation type, applicable policy, key evidence needs, and

any immediate risks or deadlines.

• Collect, review, and synthesize evidence including statistical indicators, test day

documentation, proctor and coordinator reports, seating and timing details (when available),

plagiarism findings, AI-related reports, and any supporting materials submitted by stakeholders.

• Analyze patterns and irregularities using investigative reasoning and data review techniques to

determine whether observed signals are consistent with policy-defined misconduct or score

validity concerns.

• Document investigative work clearly and completely in the case management system, including

evidence summaries, rationale, decision points, and recommended outcomes, to ensure audit?ready and defensible case files.

• Develop case recommendations that align to policy and evidentiary standards, and collaborate

with team leads and peers as needed on complex or high-risk determinations.

• Coordinate cross-functional work with internal partners and external vendors to obtain

evidence, validate reports, and resolve open questions, while protecting confidentiality and

sensitive data.

• Track and report case metrics such as status, aging, throughput, and outcomes, and surface

trends, recurring issues, or process gaps to leadership.

• Support continuous improvement by identifying opportunities to refine workflows, templates,

documentation standards, and investigation playbooks to improve speed, consistency, and

quality.

Customer Service (35%)

• Communicate professionally and empathetically with students, parents, educators, and

student representatives about cases under review, including what is being reviewed, what

evidence is considered, and what steps occur next.

• Draft clear written correspondence that accurately reflects policy, process, and case status,

using a tone appropriate for sensitive situations and escalated concerns.

• Conduct phone calls and written follow-ups to gather additional context, clarify

documentation, and resolve stakeholder questions while maintaining confidentiality and

neutrality.

• Maintain detailed communication records so all stakeholder interactions, requests, and

responses are captured consistently and are easy to reference during review or escalation.

• De-escalate sensitive situations by explaining policies and outcomes diplomatically, setting

expectations, and escalating to leadership or legal partners when needed.

• Help ensure timely resolution by meeting response standards, managing follow-ups, and

keeping cases moving forward without sacrificing quality or policy alignment.

About You

Success Measures

Success in this role will be evaluated by:

• Case throughput and timeliness: Managing an assigned caseload and moving cases from intake

to closure within established timelines, including increased volume during peak periods. Where

applicable, meeting productivity expectations aligned to case complexity and seasonality.

• Quality and audit readiness: Producing complete, accurate, and well-organized case files with

clear evidence summaries and documented rationale that meet audit and documentation

standards.

• SLA adherence: Meeting response and follow-up expectations for stakeholder communications

and internal milestones, including timely documentation of interactions and next steps.

• Decision consistency: Applying policies and evidentiary standards consistently across cases and

escalating complex, high-risk, or ambiguous matters appropriately.

• Stakeholder experience: Communicating clearly and professionally, setting expectations, and

resolving cases with fairness and respect, including effective de-escalation when needed.

• Operational contribution: Identifying recurring issues, trends, and process improvements that

strengthen investigation quality, consistency, and efficiency.