Student Job: Customer Success

NYC: Be on site. Own the client. Show the impact.

SmartSite is rolling out across major construction projects in New York, Miami, Toronto, London and Dubai.

We’re not looking for a typical Customer Success Manager. We’re looking for someone who can run the relationship on site and make the results visible. This is a flexible part time role, ideal for someone combining it with studies.

What this role really is

• You are the person on site who makes SmartSite work.
• You help teams use it.
• You turn that into clear insights.

And you capture it.

Because if it is not seen, it does not scale.

What you’ll actually do

1) On site

• Work directly with project teams using SmartSite
• Support onboarding and daily usage
• Be present where decisions and problems happen

2) Drive results

• Track what is really happening in the hoists and on site
• Show where productivity is lost and regained
• Turn data into actions teams actually follow

3) Make it visible

• Film what is happening on site (capture real situations, not staged ones)
• Explain in simple terms what changes when teams get control
• Create short videos that people understand instantly

Who this is for

• Someone early in their career who wants real responsibility fast
• Someone who prefers being on site over sitting behind a desk
• Someone who can talk to workers and management without friction
• Someone who sees content as a tool, not the job

Why this works

• You get access to real projects.
• You build experience across tech, construction, and communication.
• You create a portfolio that actually means something.

What matters

• You take ownership
• You are sharp and practical
• You can simplify complex situations
• You are comfortable picking up a camera and talking to people