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The first and largest verified burn center in the state is at Receiving, and it is one of only 43 in the nation.
Receiving also offers the state's leading 24/7 hyperbaric oxygen program, Metro Detroit's first certified primary stroke center, and the nationally recognized and accredited DMC Rosa Parks Geriatric Center of Excellence.
Summary Description: Coordinates the oversight of surgical instruments and supplies between the OR and Central Sterile Processing (CSP) to ensure that requested items are available and to help facilitate efficient case flow.
Responsible for assisting in special projects and process improvement initiatives when needed.
Promotes customer service and satisfaction through training, education, communication and resolution.
Perform duties in accordance with hospital, TJC, CMMS, FDA, AORN, AAMI and other appropriate hospital and department specific policies and procedures.
General Duties: 1.
Assists the Operating room staff in preparing the OR suite for surgery by verifying instrument trays are available prior to case start times.
2.
Assists in the transportation of sterile instruments and supplies to the operating room using appropriate standards and techniques.
Perform package integrity checks on all items to make sure that the package and/or wrapper is not compromised.
3.
Keeps track of case flow during the day, monitor instrument needs and notify CSP personnel in advance of any possible addition / emergent instrument needs.
Must be able to resolve issues or offer alternatives when necessary.
4.
Assist in removing soiled case carts or un-sterile instrumentation and scopes from the operating room to be returned to CSP for processing.
5.
Assist with planning and coordination of instrument turnarounds with the CSP staff.
Help communicate to the surgical team essential instrumentation information that may affect or delay surgery start time.
6.
Verifies the instrument needs for the next day and that they have been cleaned, wrapped, sterilized and available for use.
7.
Demonstrate a working knowledge and understanding of surgical instruments and be able to identify when instruments and broken, damaged or not functioning as designed.
Report these issues to the CSP management team.
8.
Communicate to the OR coordinators suggestions related to surgeon preference card changes based upon set usage to help ensure availability.
9.
Working with the OR staff identifies instrumentation related to tray additions and reconfigurations, building surgeon specialty sets, etc.
Report recommendations to the CSP Manager.
10.
Responds to problem calls from Surgery throughout the day as required.
11.
Perform required daily audits of completed and post-op case carts.
Provide completed audit sheets to the CSP data entry clerk.
12.
Participates in education of health care providers related to receipt, inspection, inventory, storage & distribution of instrumentation and medical supplies in Processing, function of specialty instrumentation, problem resolution of frequently encountered instrument function issues and instrument maintenance program.
13.
Performs other duties as assigned.
Minimum Qualifications: 1.
High school graduate or equivalent.
Associates degree preferred.
2.
Ability to read, write and comprehend the English Language.
3.
3 Years Sterile Processing Technician experience, 5 years preferred.
4.
Certified Sterile Processing Technician through CBSPD or IAHCSMM.
Skills Required: 1.
Interpersonal skills to effectively communicate with various hospital personnel and outside vendors.
2.
Knowledge of surgical instruments as well as cleaning and sterilization processes.
3.
Understanding of the care and handling of surgical instrumentation.
4.
Ability to push, pull objects weighing up to 450 lbs.
and lift objects weighing up to 50 lbs.
5.
Ability to provide high level of technical computer support and use.
6.
Ability to use windows based applications such as Excel, Word and other software in order to perform essential functions of the job.
Job: Surgical Services Primary Location: Detroit, Michigan Facility: DMC Receiving Hospital Job Type: Full Time Shift Type: Day Shift Begin: 5:00 AM Shift End: 1:30 PM5c143e31-5e48-4549-b638-05792d185386
As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate.
There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone.
This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Position ResponsibilitiesThis position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
- All MCI Locations
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Want an employer that values your contribution?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Diversity and EqualityAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition,
Full Time
Summary
Performs a variety of general cleaning and disinfection tasks in both patient and ancillary areas. Removes waste in accordance with local, state and federal regulations. Provides exceptional service to internal and external customers.
Experience
No experience required.
Education
High School Diploma or GED is preferred.
Essential Functions
1. Exhibits guiding behaviors that reflect Guthrie’s values and supports the organizational mission and vision.
2. Performs inpatient, outpatient and/or office cleaning to ensure clean and aseptic environment.
3. Reports maintenance issues to management (burned out lights, wall damage, leaking faucets, EVS equipment etc.). Reports regulatory or safety issues to management.
4. Maintains equipment, cart and closet in clean and safe working conditions, including ensuring appropriate levels of supplies are readily available.
5. Identifies and segregates waste according to applicable state, federal and local regulations.
6. Remains compliant with all annual training requirements and participates in regular training to ensure a continued understanding of departmental policies and procedures.
7. Participates in team meetings, working groups and committees as needed to assist in developing processes within the department.
8. Operates Epic Rovers and vocera systems to facilitate effective communications within the department and to ensure timely completion of assigned tasks.
9. Assist in the training of new hires in the assigned areas.
Other Duties
1. It is understood that this description is not intended to be all inclusive and that other duties may be assigned as necessary in the performance of this position.
Setting: Outpatient
Jackson Therapy Partners is seeking a Physical Therapist for a full-time position with an area client where you’ll use your expertise to help patients improve their movement, manage their pain, and prevent loss of mobility.
Position Details:
- Therapist owned outpatient clinic
- Open to relocation candidates; offers a sign on & guaranteed bonuses for the first six months of employment!
- Profit sharing, employee ownership benefits, and productivity bonuses!
- 11-15 visits per day (40 min) with PT Aid support
- 5x8 or 4x10, flexible scheduling options
Minimum Requirements:
· Bachelor's, Master's or Doctoral Degree in Physical Therapy from an accredited school approved by the APTA
· Must have credentials evaluated by one of either FCCPT, ICD, ICA, IERF or IEC
· Eligible to work in the U.S. with a state license in good standing with the State License Board
· Must pass required NPTE competency exam
· Current hands-on CPR certification issued by the American Heart Association
Apply now and you'll be contacted by a recruiter who’ll give you more information.
Impacting Patient Care Nationwide
Jackson Therapy Partners offers a variety of career options for physical therapists including direct hire positions, temp-to-hire, and travel contracts. Thanks to nationwide partnerships with clients from every setting, we help therapy professionals find the perfect job including great pay, awesome benefits, relocation assistance, and even sign-on bonuses, all at no cost to you! Discover your perfect match using ProVenture, our AI enhanced career app designed just for you.
EEO Statement
Jackson Healthcare and its family of companies are an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.
Provides routine and complex care, with the ability to on long-range goals or plans.
Continues to develop the ability to cope with and manage contingencies of clinical nursing.
Makes appropriate assignments and delegates to other care providers as a means to help manage the clinical situation.
Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Consistent with the ANA Scope and Standards of Practice, provides nursing care utilizing the nursing process, including assessment, diagnosis, planning, intervention and evaluation for assigned patients.
Addresses increasingly complex psychological, emotional, cultural, and social needs of patient and families in accordance with their level of practice.
Using the appropriate protocol, administers medications and treatments; monitors for side-effects and effectiveness of the treatment prescribed.
Documents patient history, symptoms, medication, and care given.
Assess learning needs and provides education to patients, family members and/or care givers; identify issues and resources.
Job Requirements: Education/Skills Bachelor of Science Degree in Nursing, preferred Experience 1 year of experience in the related nursing specialty preferred Licenses, Registrations, or Certifications BLS required RN License in state of employment or compact Work Schedule: 7PM
- 7AM Work Type: Full Time
Provides routine and complex care, with the ability to on long-range goals or plans.
Continues to develop the ability to cope with and manage contingencies of clinical nursing.
Makes appropriate assignments and delegates to other care providers as a means to help manage the clinical situation.
Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Consistent with the ANA Scope and Standards of Practice, provides nursing care utilizing the nursing process, including assessment, diagnosis, planning, intervention and evaluation for assigned patients.
Addresses increasingly complex psychological, emotional, cultural, and social needs of patient and families in accordance with their level of practice.
Using the appropriate protocol, administers medications and treatments; monitors for side-effects and effectiveness of the treatment prescribed.
Documents patient history, symptoms, medication, and care given.
Assess learning needs and provides education to patients, family members and/or care givers; identify issues and resources.
Job Requirements: Education/Skills Bachelor of Science Degree in Nursing, preferred Experience 1 year of experience in the related nursing specialty preferred Licenses, Registrations, or Certifications BLS required RN License in state of employment or compact Work Type: Full Time
Provides routine and complex care, with the ability to on long-range goals or plans.
Continues to develop the ability to cope with and manage contingencies of clinical nursing.
Makes appropriate assignments and delegates to other care providers as a means to help manage the clinical situation.
Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Consistent with the ANA Scope and Standards of Practice, provides nursing care utilizing the nursing process, including assessment, diagnosis, planning, intervention and evaluation for assigned patients.
Addresses increasingly complex psychological, emotional, cultural, and social needs of patient and families in accordance with their level of practice.
Using the appropriate protocol, administers medications and treatments; monitors for side-effects and effectiveness of the treatment prescribed.
Documents patient history, symptoms, medication, and care given.
Assess learning needs and provides education to patients, family members and/or care givers; identify issues and resources.
Job Requirements: Education/Skills Bachelor of Science Degree in Nursing, preferred Experience 1 year of experience in the related nursing specialty preferred Licenses, Registrations, or Certifications BLS required RN License in state of employment or compact Work Schedule: 3 Days
- 12 Hours Work Type: Full Time
by Jobble
Summary:
The competent Nurse, in the same or similar clinical setting, practices independently and demonstrates an awareness of all relevant aspects of a situation. Provides routine and complex care, with the ability to on long-range goals or plans. Continues to develop the ability to cope with and manage contingencies of clinical nursing. Makes appropriate assignments and delegates to other care providers as a means to help manage the clinical situation.
Responsibilities:
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Consistent with the ANA Scope and Standards of Practice, provides nursing care utilizing the nursing process, including assessment, diagnosis, planning, intervention and evaluation for assigned patients.
Addresses increasingly complex psychological, emotional, cultural, and social needs of patient and families in accordance with their level of practice.
Using the appropriate protocol, administers medications and treatments; monitors for side-effects and effectiveness of the treatment prescribed.
Documents patient history, symptoms, medication, and care given.
Assess learning needs and provides education to patients, family members and/or care givers; identify issues and resources.
Job Requirements:
Education/Skills
Bachelor of Science Degree in Nursing, preferred
Experience
1 year of experience in the related nursing specialty preferred
Licenses, Registrations, or Certifications
BLS required
RN License in state of employment or compact
Work Schedule:
5 Days - 8 Hours
Work Type:
Full Time
Provides routine and complex care, with the ability to on long-range goals or plans.
Continues to develop the ability to cope with and manage contingencies of clinical nursing.
Makes appropriate assignments and delegates to other care providers as a means to help manage the clinical situation.Responsibilities:Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.Consistent with the ANA Scope and Standards of Practice, provides nursing care utilizing the nursing process, including assessment, diagnosis, planning, intervention and evaluation for assigned patients.Addresses increasingly complex psychological, emotional, cultural, and social needs of patient and families in accordance with their level of practice.Using the appropriate protocol, administers medications and treatments; monitors for side-effects and effectiveness of the treatment prescribed.Documents patient history, symptoms, medication, and care given.Assess learning needs and provides education to patients, family members and/or care givers; identify issues and resources.Job Requirements:Education/SkillsBachelor of Science Degree in Nursing, preferredExperience1 year of experience in the related nursing specialty preferredLicenses, Registrations, or CertificationsBLS requiredRN License in state of employment or compactWork Schedule:6PM
- 6AM 12 HR ShiftWork Type:Full Time
Summary:The competent Nurse, in the same or similar clinical setting, practices independently and demonstrates an awareness of all relevant aspects of a situation. Provides routine and complex care, with the ability to on long-range goals or plans. Continues to develop the ability to cope with and manage contingencies of clinical nursing. Makes appropriate assignments and delegates to other care providers as a means to help manage the clinical situation.Responsibilities:
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Consistent with the ANA Scope and Standards of Practice, provides nursing care utilizing the nursing process, including assessment, diagnosis, planning, intervention and evaluation for assigned patients.
Addresses increasingly complex psychological, emotional, cultural, and social needs of patient and families in accordance with their level of practice.
Using the appropriate protocol, administers medications and treatments;
monitors for side-effects and effectiveness of the treatment prescribed.
Documents patient history, symptoms, medication, and care given.
Assess learning needs and provides education to patients, family members and/or care givers;
identify issues and resources.
Job Requirements:
Education/Skills
* Bachelor of Science Degree in Nursing, preferred
Experience
* 1 year of experience in the related nursing specialty preferred
Licenses, Registrations, or Certifications
* BLS required* RN License in state of employment or compact
Work Schedule:
7PM - 7AMWork Type:Full Time
