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Job description
Role:: Senior Framework Architect - Angular (x1)
Location:: Irving, TX
The Senior Framework architect will lead the development of the Angular codebase for our internal design system, strongly contributing to the development and strategic technical direction of internal frameworks, products and systems. You will ensure stability and scalability of the framework, and work closely with the rest of our framework development team, and with the CSS lead.
The framework architect will be integrated within the Design team to produce code that aligns to the standards defined in our internal design library. Your primary task is to help build and maintain the internal Angular framework, which is used to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. In this role, you will have opportunities to partner with Technology colleagues to provide support for onboarding to the Design System and to better understand how your work fits into the strategic objectives of the organization.
Responsibilities
Lead the development of the Angular Framework that is aligned to our internal Design System components.
Familiarity with and help with support of the React UI Library
Work with the team to understand priority and urgency, while escalating blockers or delays
Investigate bugs, and provide support to reduce risk for our users
Handle framework upgrades and feature requests
Ensure clear migration path for applications to remain on latest technology and design standards
Follow internal standards for build processes and publishing to ensure stability of framework
Keep the framework current with the latest trends both internally and externally
Provide technical analysis and solutions to issues and technical direction
Required Skills:
8-10 years experience writing professional-quality shared component libraries with expertise in n TypeScript, Angular, and a solid foundational understanding of HTML/CSS
Expertise in working with reusable code that is integrated with modern design systems
Write high-quality code that is well-documented and easy to maintain
Quality of work and speed of execution are crucial for success in this role.
A growth mindset and willingness to learn and adapt in a fast-paced environment
Strong attention to detail & analytical skills
Experience delivering with an agile methodology and using bitbucket/github and jira to manage development
Experience in development of end to end testing, unit testing
Strong communication skills, and ability to raise escalate concerns when appropriate
Stay up to date on the latest software development trends and technologies
Support for developers looking to onboard and contribute to the design system
Interest in working with Design Systems at scale, and developing within the structures of a design driven framework
Desirable Skills & Experience
Interest in Design, methodologies of design systems
Interest in enablement of AI in conjunction with maintenance and alignment to Design Systems
Keen interest in, or knowledge of, banking or finance
Education:
Bachelor's/University degree or equivalent experience
Skills
Mandatory Skills : Design systems
location: Irving, Texas
job type: Permanent
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Job description Role:: Senior Framework Architect - Angular (x1)
Location:: Irving, TX
- The Senior Framework architect will lead the development of the Angular codebase for our internal design system, strongly contributing to the development and strategic technical direction of internal frameworks, products and systems. You will ensure stability and scalability of the framework, and work closely with the rest of our framework development team, and with the CSS lead.
- The framework architect will be integrated within the Design team to produce code that aligns to the standards defined in our internal design library. Your primary task is to help build and maintain the internal Angular framework, which is used to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. In this role, you will have opportunities to partner with Technology colleagues to provide support for onboarding to the Design System and to better understand how your work fits into the strategic objectives of the organization.
Responsibilities
- Lead the development of the Angular Framework that is aligned to our internal Design System components.
- Familiarity with and help with support of the React UI Library
- Work with the team to understand priority and urgency, while escalating blockers or delays
- Investigate bugs, and provide support to reduce risk for our users
- Handle framework upgrades and feature requests
- Ensure clear migration path for applications to remain on latest technology and design standards
- Follow internal standards for build processes and publishing to ensure stability of framework
- Keep the framework current with the latest trends both internally and externally
- Provide technical analysis and solutions to issues and technical direction
Required Skills:
- 8-10 years experience writing professional-quality shared component libraries with expertise in n TypeScript, Angular, and a solid foundational understanding of HTML/CSS
- Expertise in working with reusable code that is integrated with modern design systems
- Write high-quality code that is well-documented and easy to maintain
- Quality of work and speed of execution are crucial for success in this role.
- A growth mindset and willingness to learn and adapt in a fast-paced environment
- Strong attention to detail & analytical skills
- Experience delivering with an agile methodology and using bitbucket/github and jira to manage development
- Experience in development of end to end testing, unit testing
- Strong communication skills, and ability to raise escalate concerns when appropriate
- Stay up to date on the latest software development trends and technologies
- Support for developers looking to onboard and contribute to the design system
- Interest in working with Design Systems at scale, and developing within the structures of a design driven framework
Desirable Skills & Experience
- Interest in Design, methodologies of design systems
- Interest in enablement of AI in conjunction with maintenance and alignment to Design Systems
- Keen interest in, or knowledge of, banking or finance
Education:
Bachelor's/University degree or equivalent experience
Skills Mandatory Skills : Design systems
qualifications:
Bachelors
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Length of Contract: 6 months
Location: Remote (Eastern time zone)
What are the top 3-5 skills, experience or education required for this position:
a. Proficiency in databases (SQL) and coding in R/Python
b. Experience with API development
c. Familiarity with AI techniques and strong curiosity for new technologies
d. Experience managing and curating bioinformatics datasets (BulkRNAseq, Proteomics, scRNAseq, CRISPR)
e. Code management, documentation, and version control (e.g., GitHub)
Job Overview: As a Data Analyst, you'll drive data quality and consistency in our central hub for storing OMICS data, address impactful data loading and curation projects and help improve and automate processes using agentic AI. Working closely with researchers, you'll ensure their data needs are met and help accelerate scientific discovery.
Key Responsibilities:
- Contribute to important data loading and curation projects for the departments Omics data server
- Address data quality and consistency issues in the CRISPR database.
- Apply agentic AI approaches for data loading and querying OMICS data
- Database Interaction: Use PostgreSQL to build, manage, and query large genomic datasets.
- API Development: Design and implement APIs for improved data accessibility and integration across platforms.
- Automation: Use Python and R to automate and optimize data workflows, prioritizing data quality and integrity.
- ETL Process Management: Develop and execute ETL processes to integrate high-value datasets in line with organizational standards.
- Collaboration: Work with cross-functional teams and research scientists to gather requirements, align to common data model standards, and facilitate effective data management.
- Documentation: Maintain comprehensive documentation and version control for reproducibility and teamwork.
Required qualifications:
- Master's degree in computer science, bioinformatics, or a related field, with 3+ years of relevant experience.
- Proven experience working with databases (PostgreSQL proficiency).
- Advanced skills in Python and R for automation and data manipulation.
- Experience handling and curating bioinformatics datasets (BulkRNAseq, Proteomics, scRNAseq, CRISPR).
- Code management, documentation, and usage of Github.
- Curiosity and basic knowledge of AI techniques applicable to data loading and querying.
- Excellent communication skills and a collaborative mindset.
- Demonstrated experience with AWS resources.
- Experience in API
Senior Interactive Experience Developer / Creative Coder
Location: Portland, Oregon | Hybrid (3 days in office)
Tandem Talent is partnering with an innovative, globally active creative technology company to recruit a Senior Interactive Experience Developer / Creative Coder. This role is ideal for a developer who enjoys combining strong programming skills with creativity to build immersive digital experiences that exist beyond traditional screens.
You will collaborate with designers, UX strategists, and fellow developers to create interactive environments used in corporate spaces, museums, universities, sports venues, and cultural institutions worldwide. The work focuses on developing experiences that blend digital and physical environments through interactive displays, sensing technologies, and responsive systems.
This is an opportunity to work with advanced technology while helping bring ambitious creative concepts to life in real-world environments.
The Role
As a Senior Interactive Experience Developer, you will play a key role in designing and building innovative front-end and interactive systems. You will work closely with multidisciplinary teams to develop engaging experiences, prototype new ideas, and help shape technical best practices.
Key responsibilities include:
- Leading front-end development for client projects and internal innovation initiatives
- Experimenting with emerging technologies and frameworks to create new digital experiences
- Defining and maintaining coding standards and development best practices
- Mentoring junior developers and supporting collaborative problem-solving
- Conducting project reviews to ensure technical performance and creative quality
- Producing documentation that supports both technical and non-technical stakeholders
- Working within development tools including Atlassian, GitHub, MS Teams, Visual Studio, and Figma
- Supporting installations and client projects, including occasional travel for site visits (approximately 2–3 per year)
What We’re Looking For
The ideal candidate combines strong programming capability with an interest in creative technology and immersive environments.
Required experience:
- Strong programming foundation with experience in creative coding and visual development
- Experience with digital creation platforms such as TouchDesigner, Notch, Pixera, Unreal, or Unity
- Programming experience with languages and APIs including Qt/QML, JavaScript (Three.js, WebGL, Canvas), Python, or Unreal Blueprint/C++
- Strong browser-based development experience, particularly building creative in-browser experiences
- Portfolio demonstrating engaging digital work beyond standard web applications
- Graphics programming experience using OpenGL/GLSL, Vulkan, or DirectX and understanding of the graphics pipeline
- Experience using Git/GitHub for collaborative development
- Experience designing touch interfaces or other natural user interaction systems
- Ability to rapidly prototype concepts and develop them into production-ready code
- Understanding of UX principles and how technical decisions influence user experience
- Strong communication and collaboration skills across technical and non-technical teams
- Curiosity, creativity, and enthusiasm for exploring new technologies
Desirable experience:
- Experience working with interactive hardware, sensors, or immersive technologies.
The Opportunity
This position offers the chance to work on highly creative and technically challenging projects that reach audiences globally. Developers in this team build experiences that appear on interactive display walls, projection-mapped environments, and sensor-driven installations that respond to people and environments in real time.
You will be working within a collaborative, multidisciplinary team where ideas are encouraged and technical experimentation is part of the culture.
Location
Hybrid role based in Portland, Oregon, with three days per week in the office.
Please note that visa sponsorship is not available for this position.
If you are interested in combining technical expertise with creative problem solving to build immersive digital experiences, Tandem Talent would be pleased to hear from you.
Job Title: SDET / QA Automation Engineer
Location: Mount Laurel- NJ
Duration: Long Term
Job Description:
Job Summary:
We are seeking a highly skilled and experienced SDET / QA Automation Engineer with 8 to 10 years of expertise in Python, JavaScript, and modern automation frameworks. This position involves developing automation solutions, microservices, and test scripts while validating end‑to‑end network components and their behavior. The candidate should have strong domain knowledge in networking and cable technologies, with the ability to collaborate effectively with clients and cross‑functional teams.
Key Responsibilities:
- Develop microservices using Python, NodeJS, and Golang as part of automation and service validations.
- Develop standalone Python/NodeJS scripts to simulate network traffic and validate performance across different endpoints.
- Create Proof of Concepts (POCs) based on client needs and actively participate in client demos and technical discussions.
- Lead the creation of test strategies and manage test environments with both physical and virtual device setups.
- Create comprehensive test scenarios and automated test scripts using MochaJS, ensuring robust coverage of functional, integration, and regression test cases.
- Design reusable test components, validate API and microservice behavior, and integrate MochaJS test suites into the existing automation framework to enhance reliability and execution efficiency.
- Collaborate with cross‑functional teams to refine requirements, improve test coverage, and ensure smooth integration with CI/CD pipelines.
- Gather requirements and perform detailed analysis for new automation scenarios and test case development.
- Support manual and automation testing across applications, devices, and servers as required.
- Ensure code quality using tools like SonarQube and adhere to strict QA standards.
- Provide technical guidance, troubleshooting support, and mentorship to team members on tasks and issues raised by the client.
- Maintain version control and branching strategies using GitHub, ensuring high code integrity and traceability.
- Monitor automation execution, analyze failures, and drive root‑cause investigations to improve overall product quality.
- Document technical workflows, automation processes, and test scenarios to ensure long-term maintainability and knowledge sharing.
Required Skills & Experience:
- 8-10 years of experience in QA/SDET automation roles.
- Strong programming knowledge with Python and JavaScript.
- Good hands-on experience with Go Lang and NodeJS.
- Hands-on experience with MochaJS for scripting and automated testing.
- Excellent knowledge with web technologies like REST, SOAP, XML and JSON
- Proficiency in API testing using Bruno/ Postman.
- Familiarity with GitHub for version control and Jira for project tracking.
- Excellent domain knowledge in Network and cable domain
- Should be familiar with IMS architecture and SIP protocols.
- Good problem-solving and debugging skills.
Should have good communication and client interaction skills.
Project description
This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value
Responsibilities
Platform Ownership
Network & Monitoring Tools (must have)
Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.
Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded
Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards. Systems Administration (must have)
Provide sysadmin support for Linux and Windows servers, including:
Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)
OS level troubleshooting and configuration
Monitoring and logging enablement
Support hybrid environments spanning on prem and Azure infrastructure.
A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.
Observability & Event Management Support (should have)
Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.
Assist with event management workflows, ensuring alerts are actionable and routed correctly.
Participate in efforts to reduce alert noise and repeat incidents. SIEM & Security Visibility (nice to have)
Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.
Support log ingestion, troubleshooting, and collaboration with security and incident response teams.
Ensure infrastructure and network telemetry supports security detection requirements. Cloud Monitoring & Azure Integration (should have)
Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:
Azure Monitor and Log Analytics integrations
Observability for Azure hosted workloads Automation, AI & Continuous Improvement (nice to have)
Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:
Improve signal quality / reduce alert fatigue
Support faster incident triage
Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.
Knowledge Transfer & Operational Resilience
Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.
Support on call or escalation rotations as needed.
Skills
Must have
Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments
Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).
Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds
Not a must but nice to have experience with platform like StruxureWare.
Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.
Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).
Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.
Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.
Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.
Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.
Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations
Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.
Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.
Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.
Experience with change management practices in an enterprise IT environment is beneficial
Job Title: Jenkins Administrator Engineer
Location: Phoenix, AZ
Duration: 12 Months
Experience: 6-9 years
Job Requirement:
• Hands-on experience of software development Java/ Python/ NodeJS/ Go
• Hands-on experience of using and administrating Jenkins and Artifactory is must
• Work experience on multiple DevOps and collaboration tools including Jenkins, GitHub, GitHub Actions, SonarQube, Slack, Confluence, Jira
• Hands-on experience of Linux server administration
• Good communication skills and Aptitude for learning new technology.
This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value.
Responsibilities:
Platform Ownership - Network & Monitoring Tools (must have)
• Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.
• Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded
• Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards.
Systems Administration (must have)
• Provide sysadmin support for Linux and Windows servers, including:
• Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)
• OS level troubleshooting and configuration
• Monitoring and logging enablement
- Support hybrid environments spanning on prem and Azure infrastructure.
- A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.
- Observability & Event Management Support (should have)
- Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.
- Assist with event management workflows, ensuring alerts are actionable and routed correctly.
- Participate in efforts to reduce alert noise and repeat incidents.
SIEM & Security Visibility (nice to have)
- Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.
- Support log ingestion, troubleshooting, and collaboration with security and incident response teams.
- Ensure infrastructure and network telemetry supports security detection requirements.
Cloud Monitoring & Azure Integration (should have)
- Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:
- Azure Monitor and Log Analytics integrations
- Observability for Azure hosted workloads
Automation, AI & Continuous Improvement (nice to have)
• Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:
- Improve signal quality / reduce alert fatigue
- Support faster incident triage
• - Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.
- Knowledge Transfer & Operational Resilience
- Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.
- - Support on call or escalation rotations as needed.
Mandatory Skills Description:
• Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments
• Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).
• Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds
• Not a must but nice to have experience with platform like StruxureWare.
• Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.
• Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).
• Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.
• Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.
• Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.
• Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.
• Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations
• Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.
• Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.
• Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.
• Experience with change management practices in an enterprise IT environment is beneficial.
Nice-to-Have Skills Description:
Agile Methodologies
Job Title: Support Engineer
Location: Seattle, WA / Bothell, WA (On-site)
Job Type: Full-time
About Us:
Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.
Role Summary:
We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.
Key Responsibilities:
- Own customer support issues end to end and ensure timely, accurate resolutions
- Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
- Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
- Serve as the escalation point for Jira Service queues and guide triage and prioritization
- Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
- Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
- Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
- Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
- Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
- Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
- Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
- Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
- Mentor junior support engineers and help develop team best practices
- Participate in incident response efforts for issues affecting multiple customers or systems
Required Qualifications:
- 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
- Proven experience supporting healthcare customers or healthcare data workflows
- Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
- Proficiency with Jira Service Management for issue triage and workflows analysis
- Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
- Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
- Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
- Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
- Strong documentation skills maintaining shared knowledge bases or support playbooks
- Comfort handling workloads involving sensitive healthcare information and security-related tasks
Preferred Qualifications:
- Scripting or automation experience in Python, Bash, or PowerShell
- Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
- Experience supporting customers during EHR integrations or workflow onboarding
- Experience with remote support tools such as TeamViewer or AnyDesk
- Experience building documentation or diagrams in Confluence and Lucidchart
- Exposure to security monitoring tools or vulnerability management processes
- Prior mentorship or leadership experience in a support environment
What We Offer:
- A competitive salary and stock options grant
- Holiday schedule according to your country of residence and PTO
- An innovative and high-paced work environment with a flat management hierarchy
- Opportunities for professional growth and advancement in a rapidly scaling company
How to Apply:
Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!
Join us in transforming healthcare through innovative technology!
Collectiv is seeking a dynamic, results-driven Business Development Executive with a growth mindset and a hunter mentality to drive new business in a complex consulting environment. This role requires a proven track record in selling Microsoft Data & AI solutions, including Microsoft Fabric, Power BI, Azure, Databricks, Copilot, and AI-driven technologies.
Join Our TeamAre you passionate about leveraging Data & AI to drive business transformation? At Collectiv, we empower organizations to unlock the full potential of Microsoft's Data & AI ecosystem. As part of our team, you'll build strong client relationships, drive strategic growth, and sell impactful solutions that shape the future of data-driven decision-making.
Skills and Experiences- Experience selling Microsoft Data & AI consulting services is required.
- Proven success in selling consulting engagements related to Microsoft Fabric, Power BI, Azure, Databricks, Copilot, and AI/ML solutions is required.
- Proven track record as a proactive business developer, excelling in identifying and closing net-new opportunities in a competitive market is required.
- Ability to act as a trusted advisor, addressing complex business challenges with data strategy, analytics, and AI-driven solutions.
- Experience selling at the C-suite level, driving strategic business transformation.
- Growth mindset, with a focus on overcoming obstacles, executing high impact initiatives, and delivering tangible business outcomes.
- You are a proactive dealmaker who excels at identifying and closing high-value opportunities in the Data & AI space.
- You are a self-motivated, strategic thinker who thrives in complex sales cycles and consultative engagements.
- You bring energy, collaboration, and perseverance, navigating challenges to drive successful outcomes.
- You have exceptional interpersonal skills, building trusted relationships with clients, partners, and internal teams.
- You anticipate challenges and address objections with a solutions-oriented, consultative approach.
- You are a persuasive communicator and influencer, effectively aligning technology solutions with business needs.
- Specialize in Microsoft Data & AI solutions, including Microsoft Fabric, Power BI, Azure, and AI-driven technologies.
- Identify, develop, and close high-impact data transformation opportunities, managing the entire sales lifecycle.
- Drive revenue growth by cultivating strong relationships with enterprise and mid-market clients.
- Partner closely with Microsoft teams and ecosystem collaborators, leveraging co-sell opportunities and joint go-to-market strategies.
- Build and maintain a strong sales pipeline, ensuring consistent and sustainable business expansion.
- Stay ahead of market trends, competitive landscapes, and emerging Microsoft Data & AI advancements to offer informed solutions.
- Work in collaboration with Collectiv's consulting and delivery teams, ensuring smooth transitions from sales to execution for client success.
Join Collectiv for a rewarding career in a fully remote work environment with quarterly in person team experiences and a competitive compensation. We provide a clear growth trajectory with professional development opportunities and a top-shelf benefits package. Enjoy unlimited time off and 100% covered health insurance, encompassing medical, dental, and vision plans for you and your family. Our comprehensive offerings, from a competitive 401(k) with a 4% match to educational assistance, tech stipend, and discounts on various goods and services, demonstrate our commitment to your well-being and success. At Collectiv, your career thrives with a perfect blend of remote flexibility, growth potential, and unparalleled benefits prioritizing your financial, physical, and emotional well-being.
Collectiv is the leading boutique consulting and strategy firm specializing in Analytics, Planning and AI with Power BI and the Microsoft Data Stack.
Our mission at Collectiv is simple: We help enterprises make better decisions.
Our Core Values:
Growth Mindset Bring solutions, not problems.
Excel with Humility Be humbly brilliant.
Communicate Actively and Empathically Listen, ask, understand, help.
Work Hard, Play Hard Results are proportional to effort.
Keep Calm and Carry On Stay cool, calm and Collectiv.
ServiceNow Architect
Job Locations
US-VA-Fairfax
Job ID
2025-2142
# of Openings
1
Category
Software Development
Overview
Pyramid Systemsis seeking a highly skilled and experienced Software Asset Management (SAM) ServiceNow Architect supporting the Department of the Air Force (DAF
Enterprise IT as a Service (EITaaS) program to lead the design, implementation, and maintenance of our SAM solution within the ServiceNow platform. The ideal candidate will possess deep expertise in ServiceNow SAM Pro, software licensing models, and IT asset management best practices. This role will be responsible for translating business requirements into technical solutions, ensuring data accuracy and integrity, and driving continuous improvement of our SAM processes. You will collaborate closely with cross-functional teams, including IT Operations, Procurement, Finance, to optimize software investments and mitigate compliance risks.
Responsibilities
Solution Design & Implementation:Serve as a subject matter expert for ServiceNow SAM Pro modules, aligning with business requirements and industry best practices. Configure and customize ServiceNow SAM Pro features, including software discovery, reconciliation, license management, and compliance reporting. Provide guidance to developers, engineers and administrators regarding SAM Pro configuration, customization and usage. Develop and maintain technical documentation, including design specifications, configuration guides, and standard operating procedures. Integrate ServiceNow SAM Pro with other ServiceNow modules (e.g., ITSM, CMDB) and external systems (e.g., procurement, finance). Oversee data migration and cleansing activities to ensure data accuracy and integrity within the SAM system. Process Optimization:Analyze existing SAM processes and identify areas for improvement. Develop and implement streamlined SAM workflows and procedures to optimize efficiency and reduce costs. Collaborate with stakeholders to define and document SAM policies and procedures. Drive adoption of SAM best practices across the organization. Compliance & Reporting:Provide expert guidance, support and development of compliance reports and dashboards to track software license usage and identify potential compliance gaps. Provide oversight, guidance and support for regular audits on software assets to ensure compliance with licensing agreements. Work with vendors and internal stakeholders to resolve licensing issues and gaps in data. Stay up-to-date on software best practices, industry trends, and regulatory requirements. Technical Leadership & Support:Provide technical guidance and mentorship to other team members. Troubleshoot and resolve complex issues related to ServiceNow SAM Pro. Stay current on ServiceNow platform updates and new features and evaluate their potential impact on our SAM solution. Participate in ServiceNow platform upgrades and maintenance activities.
Qualifications
- Must have a Secret clearance
- MUST HAVE A Bachelor's Degree
- MUST BE A US CITIZEN ( NO SPONSORSHIP)
- Hybrid role- Site location is 14370 Newbrook Dr Chantilly, VA
- 10+ years of expereince with ServiceNow
- 5+ years of experience supporting and configuring IT Asset Management (ITAM), preferably with a focus on Software Asset Management (SAM).
- 3+ years of experience implementing and configuring ServiceNow SAM Pro.
- Proven experience with software licensing models (e.g., perpetual, subscription, SaaS) from major vendors (e.g., Microsoft, Oracle, Adobe).
- Experience with software discovery tools and techniques.
- Experience with data analysis and reporting.
- Deep understanding of ServiceNow SAM Pro functionality and configuration options.
- Strong knowledge of software licensing models and compliance requirements.
- Proficiency in ServiceNow scripting (e.g., JavaScript).
- Experience with ServiceNow integration technologies (e.g., REST APIs, web services).
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
Preferred Skills:
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) in SAM.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM)
- ITIL Foundation Certification.
- Proactive and self-motivated with a strong desire to learn and grow.
- Excellent attention to detail and commitment to accuracy.
- Ability to manage multiple tasks and prioritize effectively.
- Strong customer service orientation.
- Ability to communicate technical concepts to non-technical audiences.
Target Pay Range
The below listed pay range for this position is not a guarantee of compensation or salary. The final offered salary will be influenced by a host of factors including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at Pyramid Systems that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits, to include our Employee Stock Ownership Program, FlexPTO, and learning and development opportunities.
Pyramid Min
USD $176,444.00/Yr.
Pyramid Max
USD $264,666.00/Yr.
Why Pyramid?
Pyramid Systems, Inc. is an award-winning, technology leader, driving digital transformation across federal agencies. We empower forward-thinking innovations, accelerate production-ready software, and deliver secure solutions so federal agencies can meet their mission goals. Voted a Top Workplace, both regionally (Washington, DC) and Nationally (USA) the past 2 years (2023 and 2024) based on the feedback from our employees, we are headquartered in Fairfax, VA. and have a growing national footprint. We value and promote our Flexible Workplace approach because of the positive impacts it has on work-life integration. We remain committed to ensuring every employee's voice is heard, performance and results are recognized and rewarded, development and advancement is a focus, and diversity, equity and inclusion is a company priority. We offer competitive compensation and benefits (including a recently launched Employee Stock Ownership Plan - ESOP), a robust performance-based rewards program, and we know how to have fun! Our people and culture have endured and delivered for our clients for nearly three decades.
EEO Statement
Pyramid Systems, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.