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Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring a US Consumer Relations Manager based in Londonderry, New Hampshire.

As a Consumer Relations Manager, the role will carry out responsibilities such as but not limited to leading the company's strategy and operations related to consumer feedback, complaints, inquiries and product experience insights. Oversight of the Lactalis USA Consumer Relations Contact Centers operations providing excellent consumer service and care. The CR Manager plans, implements and maintains operational standards and systems, performance objectives, budgets, and staffing. He/She is responsible for resolving consumer issues while representing the interests of both the consumer and the Lactalis USA divisions. Capturing and providing quality and actionable consumer complaint data and feedback to drive continuous improvement.

The role includes implementation of Lactalis Group procedures . Additionally, the Consumer Relations Manager will collaborate with Industrial, Quality, Legal and Regulatory, Marketing and R&D to align duties with the company's goals and values.

From your EXPERTISE to ours

Key responsibilities for this position include:

Call Center Operations

• Review company policies and implement them effectively and efficiently
• Develop and implement consumer service policies and procedures
• Establish and oversee the achievement of consumer service levels/functional KPIs
• Evaluate current CR tools, resources and system in place, prepare and implement a plan for improvement of the consumer call center service quality and efficiency
• Liaise with company management to support and implement growth strategies
• Lead consumer call center integration projects within the parent company network
• Coordinate and manage consumer service projects and initiatives (e.g. satisfaction surveys)
• Develop and manage budget and department expenses
• Manage CR database and other CR tools (e.g. live chat and phone system). Work with external vendors and IS/IT to resolve system issues
• Direct the daily operations of the consumer relations teams
• Manage Cheese Division call center team in Chicago, including regular visits to the office to provide support
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Monitor industry best practices including AI and implement continuous improvement projects
• Ensure product repositories are up to date and information is available for agents
• Create training content to improve agent efficiency & soft skills

Consumer Contact Management

• Oversee daily management of consumer inquiries, complaints, and feedback through phone, email, digital channels
• Ensure timely, accurate, respectful, and brand aligned responses to all consumer contacts
• Maintain Lactalis standards for response times and issue resolution
• Monitor accuracy of the CR database and of consumer feedback reports
• Partner with Legal and Regulatory Teams to handle complex and escalated consumer complaints for all Lactalis US divisions
• Analyze and report product issues and consumer feedback trends for all the Lactalis US divisions
• Oversee CR protocols for dealing with "consumer threats" and "product emergencies", working closely with all Lactalis US divisions Legal, Crisis Management, Quality Assurance, and Communications Leads
• Oversee communications to consumers. Work closely with each Lactalis US division Quality Assurance, Marketing and Regulatory to prepare standard responses and product talking points, and update them on a regular basis
• Attend and participate in business meetings, and contribute to work objectives
• Support products, marketing programs and company initiatives. Understand and communicate product features and benefits, key business practices, and subjects at the heart of the company's mission
• Perform other duties as assigned

Supervisory Responsibilities

The incumbent is responsible for the overall direction, coordination, and evaluation of Lactalis USA consumer call centers in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Bachelor's degree is required.
• Majors in Business Management, Communication, Nutrition or related field is preferred.

Experience

• 5+ years as a consumer contact center manager in a CPQ company experience is required. Experience is a Food company is preferred

Certifications and specific knowledge

• Knowledge of Excel, Power Point, Power BI are recommended
• High proficiency in CRM and data management tools is required

Work Conditions

• Travel is required occasionally.
• Extended hours may be necessary depending on the project's needs.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

The Associate Grants Manager works directly with the Director, Government and Industry Affairs and with the Senior Funding Advisor on initiatives aimed at securing public funding for priority projects across the Lactalis USA footprint. The position is responsible for sourcing and understanding technical information provided by Manufacturing, Human Resources, Engineering, Finance and other business units and then translating that information into language suitable for a grant application. The position requires strong verbal and written communication skills as well as the ability to adapt to various internal and external audience needs. Typical interactions will include grant administrators or state and municipal agencies - for example, when clarifications are needed regarding eligible expenses, program timelines, etc.

In addition to helping identify funding opportunities that match Lactalis USA's long-term funding priorities and managing applications/interactions, this role will manage reporting and compliance processes for successful applications along with internal project tracking reports.

The successful candidate will report to the Director of Government and Industry Affairs and be based in our downtown Chicago office.

From your STORY to ours

• SUPERVISORY RESPONSIBILITIES Holds a critical cross-functional role at Lactalis USA - across all brands, offices and manufacturing sites - responsible for both the strategic and financial dimensions of grant acquisition and management.
• Under the leadership of the Director, Government and Industry Affairs, this position conducts grant writing, proposal development and coordination with program teams, while also drafting grant budgets, preparing financial documentation, and ensuring compliance with grantor and internal financial standards.
• Gathers internal financial and technical project data for planned investments for new U.S. capital projects, production lines, expansion of existing activities, innovation, efficiency/optimization of resources, automation, staff training, transition to green energy sources or other ESG-related initiatives and assess if the projects contemplated may qualify for government incentives (i.e. 'right fit' between business drivers behind a project and funding program themes, objectives and requirements).
• Manages relationships with grant administrators, federal, state and local agencies. Identifies new opportunities for relationship-building.
• Compiles, tracks, updates and memorializes current U.S. funding programs and opportunities administered by Lactalis USA divisions.
• Communicates with external program administrators to gather program information (eligible applicants, eligible projects and activities, eligible expenditures, assessment criteria, etc.).
• Supports the development, execution and monitoring of funding application engagement plans (orienting the right projects towards the right programs to maximize opportunities).
• Identifies, pursues and tracks new funding opportunities.
• Enters data and qualitative information in internal tools (e.g. Excel, Qlik or other databases) to track funding applications and compliance/reporting for approved funding. Prepares reports, tables, diagrams, or other types of figures that will improve the effectiveness of internal and external communication products.
• Builds cross-departmental collaboration around funding opportunities and performance reporting.
• Develops and refines standard operating procedures (SOPs), templates, and internal workflows to strengthen grants management capacity. Provide training and technical assistance to staff on grant proposal development and compliance with best practices.
• Supports the Director, Government and Industry Affairs, and the Vice President of Communications and Government Affairs, on other regulatory, government relations or industry relations matters, administrative management, budget management and other divisional and company priorities.

Requirements

From your EXPERTISE to ours

• University degree or College diploma in Engineering, Food Science, Finance, Business administration, Agricultural economics, or other related discipline.

Experience:

• Minimum two (2) years of grants management or grants administration experience.
• General knowledge of federal, state and local grant and funding incentive environments.
• Prior experience in securing private or public funding for large capex projects or in the consumer-packed goods industry is a plus.

Competencies

• Strong detail and process orientation, with experience creating, organizing and editing technical documentation as well as distilling complex manufacturing and engineering concepts into simple language.
• Self-starter who works with minimal supervision and the ability to manage multiple projects and reporting in a deadline-driven environment.
• Works well in a large multi-site environment with cross-functional stakeholders.
• Strong verbal and written communication skills, including the ability to clearly articulate a compelling story in conversation and written correspondence.
• Ability to read, write and speak French would prove an asset in the role (but not required).
• Highly proficient in Microsoft Excel and PowerPoint required for day-to-day work.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

About the Company:

Celltrion USA is Celltrion’s U.S. subsidiary established in 2018. Headquartered in New Jersey, Celltrion USA is committed to expanding access to biologics to improve care for U.S. patients. Celltrion USA will continue to leverage Celltrion’s unique heritage in biotechnology, supply chain excellence, and best-in-class sales capabilities to improve access to high-quality biopharmaceuticals for U.S. patients. Celltrion Healthcare, which suggested a new growth model in the Korean biopharmaceutical industry through biosimilars, is now advancing to new challenges to become a global pharmaceutical provider. Just as it has overcome many obstacles in the past, Celltrion Healthcare will successfully pave the path for global direct selling, which has never been achieved yet by Korean biopharmaceutical companies. As it continues to surpass its current success, Celltrion Healthcare will take a leap forward to become a leading global biopharmaceutical company.

Celltrion Healthcare provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.

POSITION SUMMARY

This position will directly report to HR Director to provide support and deliver value-added services on the day-to-day HR operations, employee relations and leadership support. HR Generalist will assist in the execution of a broad range of HR services to include recruitment, payroll processing, onboarding/off boarding, benefits management, and HRIS management.

This is a CONTRACT position.

DUTIES AND RESPONSIBILITIES :

HR Operations & Compliance

• Supports onboarding of new hires within platform to include, but not limited to, orientation, documentation processing, I9/WD compliance processes and job offer package implementation.
• Facilitates and/or provides training (including orientation) to the workforce.
• Assist in implementation and administration and continuous improvement of Celltrion USA employees’ health, welfare, retirement programs and other group benefits including medical, dental, vision, life, disability, and wellbeing initiatives
• Assist in ensuring all benefit programs are aligned and in compliance with all federal, state and local laws and regulations (e.g. FMLA, ADA, COBRA, HIPPA, ERISA
• Assist in managing accommodation, leave administration, workers’ compensation, and return-to-work processes.
• Reports and updates if there are any necessary changes and updates resulting in a seamless process with high accuracy, compliance, and strong engagement
• Partners with the HR team on payroll processing, including serving as backup when needed
• Assist with stay and exit interviews

Sourcing and Recruitment

• Assist in sourcing, screening and scheduling interviews with hiring managers and other related tasks
• Maintains and updates recruitment tracking system in a timely manner
• Assists in posting job requisitions on job boards

Project Management

• Contribute to HR projects such as policy updates on employee handbook, process improvements, system optimization
• Supports HR leaders with various ad hoc projects

Minimum Qualifications/Experience:

• Bachelor's degree in Human Resource Management or related HR discipline required.
• Minimum 5 years of HR generalist experience within a pharmaceutical, healthcare environment.
• Proficiency in HRIS, timekeeping, payroll systems, and Microsoft Office (Excel & PowerPoint);
• Knowledgeable in ADP or Workday experience is a plus.

Core Competencies

• Digital Agility: Ability to operate, navigate and understand process flows within systems
• Collaboration: Thrives in a matrixed environment and excels working both in teams and independently.
• Communication: Strong written, verbal, presenting and interpersonal communications skills
• Critical Thinking: Exhibits ability to effectively analyze basic information and formulate recommendations.
• Ensures the highest ethical and professional standards
• Ability to maintain strict confidentiality.

Celltrion USA is an equal opportunity employer. It is our policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

#LI-MDRD

About the Company:

Celltrion USA is Celltrion’s U.S. subsidiary established in 2018. Headquartered in New Jersey, Celltrion USA is committed to expanding access to biologics to improve care for U.S. patients. Celltrion USA will continue to leverage Celltrion’s unique heritage in biotechnology, supply chain excellence, and best-in-class sales capabilities to improve access to high-quality biopharmaceuticals for U.S. patients. Celltrion Healthcare, which suggested a new growth model in the Korean biopharmaceutical industry through biosimilars, is now advancing to new challenges to become a global pharmaceutical provider. Just as it has overcome many obstacles in the past, Celltrion Healthcare will successfully pave the path for global direct selling, which has never been achieved yet by Korean biopharmaceutical companies. As it continues to surpass its current success, Celltrion Healthcare will take a leap forward to become a leading global biopharmaceutical company.

Celltrion Healthcare provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.

POSITION SUMMARY

The Key Account Director (KAD) Sales - Oncology is responsible for the strategic engagement with Integrated Delivery Systems (IDNs), health systems, large group practices and high-volume HCPs to drive the launching, adoption and selling of the assigned portfolio of Celltrion USA, Inc. (“Company). This role is pivotal in executing market access strategies, fostering provider relationships, and ensuring successful product launches within the assigned territory. Other responsibility includes analysis of sales data to identify opportunities for business growth in assigned territory.

Territorial assignment is ORLANDO, FLORIDA.

KEY ROLES AND RESPONSIBILITIES

Strategic Planning and Execution- Deliverplans and achieve sales goals on budget.

• Develop and implement comprehensive business plans tailored to key accounts and align with national objectives/local market dynamics.
• Identify and prioritize opportunities within IDNs and large health systems to maximize biosimilar uptake.
• Identify opportunities and strategies to improve the positioning of Celltrion USA products at a local level.

Stakeholder Engagement

• Establish and maintain relationships with key decision-makers, including formulary committees, pharmacy directors and clinical leaders.
• Collaborate with cross-functional teams (e.g. Medical Affairs, Market Access, Marketing) to deliver cohesive value propositions.

Collaborate with Market Access & Contracting

• With Market Access, engage in negotiations and manage contracts within key accounts to ensure favorable terms that support adoption
• Monitor and address reimbursement challenges working closely with internal teams
• Engage HCPs in dialogue about approved indications, product efficacy/safety profiles, and treatment protocols to support on-label prescribing for appropriate patients.

Data Analysis and Reporting

• Analyze trends, competitive landscape and account performance
• Provide regular reports on key account metrics
• Collaborate with field salesforce as needed for pull-through

WORK EXPERIENCE

Minimum of 10 years of experience in Pharma-Commercial, pre-launch launch, and post-launch of products.

QUALIFICATIONS

• Extensive knowledge and experience in biologics, biosimilars, and the full life cycle of product launch and post-launch.
• Solid business acumen, including the ability to access and interpret company provided territory data to incorporate into call planning and execution.
• Both a team player and individual contributor.
• Demonstrated excellent interpersonal, written, verbal, and visual communication and presentation skills.
• Ability to handle multiple tasks and prioritize accordingly by directing the team effectively.
• Ability to travel 50% of the time

EDUCATION

Bachelor’s Degree required in business or related field; advanced degrees, MBA, MS in business or related field is a plus.

CORE COMPETENCIES

• Communication - clear, concise, and ability to motivate; ability to articulate about the company and products
• Knowledge - understanding of product portfolio
• Collaboration - ability to communicate across functions and at all levels in the organization
• Compliance – understands industry regulations to maintain compliance
• Nimbleness – an ability to be adaptive and responsive to changing conditions in order to seize opportunities and overcome challenges.

Celltrion USA is an equal opportunity employer. It is our policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

#LI-MDR-D

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring a Logistics Sustainability Intern based in Bedford, NH.

Why Join the Lactalis Internship Program?

Our paid internships offer valuable hands-on experience and the chance to work alongside passionate teams dedicated to your success.

In this program, you will:

• Explore different areas of our business.
• Build your resume and expand your professional network.
• Learn directly from industry professionals.
• Work in a collaborative and innovative environment where your ideas matter.
• Help shape the future of our beloved brands.
• Enjoy free yogurt (of course!).

This is your opportunity to develop valuable skills, make a real impact, and take the next step toward an exciting future.

The Role: Make an Impact

The Logistics Sustainability Intern will identify and assess opportunities to decarbonize logistics, creating a roadmap that enables significant decarbonization of logistics by 2030. The role will include technology readiness assessment, cost-benefit analysis, and market analysis. Additionally, the Logistics Sustainability Intern will collaborate with key members from both the Sustainability and Logistics team to align duties with the company's goals and values. The Logistics Sustainability Intern will report to the Sustainability Manager.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Assess techno-economic feasibility of available emission-reduction technologies (EV, rail, etc.).
• Analyze our logistics network and identify which routes/lanes are the most readily decarbonized.
• Recommend an action plan that would enable significant decarbonization of Lactalis USA logistics by 2030.
• Document available/applicable grants and incentives that can be leveraged for this work in areas where Lactalis USA operates (local, state, federal level).
• Evaluate available resources, conferences, organizations, and working groups for relevance to our needs.
• Report on the state of logistics decarbonization in the US and prepare a benchmarking inventory against key competitors in the Consumer Package Goods (CPG) space in the US.

WORK CONDITIONS

• Occasional travel may be required,

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

From your EXPERTISE to ours

Key responsibilities for this position include:

• Provide support on daily tasks in line with department objectives that may include setting up employee interviews, processing employee changes, terminations, and various HR projects
• Actively work and communicate with other business and functional units to assist with their human resources needs
• Schedule interviews and for new hires and managers
• Set up orientations and assist in onboarding materials and process
• Work closely with schools and student groups to identify candidates
• Manage, recruit, and pre-screen domestic and international candidates
• Manage exit interviews for interns
• Accept receptionist responsibilities and direct phone calls to proper individuals as well as create manuals and handbooks
• Provide support to the HR team on other various tasks
• Provide support for overall intern program at Lactalis USA
• This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

• In order to fill this position the candidate must be a full time college student or recent graduate, in their sophomore year or greater, working towards a Bachelor's Degree in Human Resources or Business with a concentration in HR Management

Skills / Abilities

• To perform this job successfully, an individual should have knowledge of Microsoft Excel, Word, Outlook and PowerPoint.
• Ability to maintain confidentiality with sensitive HR information.
• Experience in administrative support, HR, or customer service is an asset
• Ability to understand and recognize priorities, deadlines, and execute tasks with a sense of urgency
• Strong communication skills both oral and written with professionalism
• Strong, detail oriented, organizational and time management skills
• Ability to work independently and as a member of a team

** This internship is expected to start end of February 2026 and end in February 2027**

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

Plumbing Technician & Support Professional

Come join the TOTO USA Family!

The bathroom is where we start and end our days - it's an everyday luxury we'd never want to do without. TOTO believes that people should have the greatest comfort, convenience and performance design possible in the bathroom. Improving people's lives is what inspires every TOTO innovation.

TOTO is one of the world's largest plumbing products manufacturers. We offer a complete line of residential and commercial plumbing fixtures and fittings, faucets, accessories, shower and flush valves, as well as lavatories, toilets, air baths and urinals. More than 1,500 TOTO engineers and their colleagues are committed to achieving the seamless integration of performance, conservation, technology, and innovation.

Perks of the job,

· Excellent benefit package which includes medical, dental, vision, and life insurance.

· Paid vacation, Paid Holiday & 401K, Company match after (1) one year that vests immediately upon participation

· Collaborative, dynamic work environment within a fast-paced awesome company

MAJOR FUNCTION:

Plumbing Technician & Support Professional performs tasks in the after sales service of products based on verbal and written instructions such as but not limited to Standard Operations Procedures (SOPs), Standard Inspection Procedures (SIPs), Work Orders (WO’s).

TOOLS AND EQUIPMENT:

May include, but not limited to: hand tools, power tools, company van, storage unit, parts kits, voltage meter, testers, water valves, electronic components, after service manuals, company tablet, company phone, company gps, cameras, PPE, safety kits, disposal materials, etc...

MATERIALS:

May include, but not limited to: Contact with: ABS plastic parts, silicone rubber parts, brass and stainless steel parts, cardboard boxes, wooden pallets, adhesive labels, vitreous china products. Contact with oil lubricant/preservative as well as powder mold release/preservative on vendor parts. Utilizes Windex, alcohol, acetone, Loctite, silicone oil, silicone grease and cleaners such as Lysol.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Plumbing Technician & Support Professional - MAIN DUTY - Performs repairs on Washlets, Neorest, or any TOTO products in the field.
2. MAIN DUTY - Call Center / Handles inbound customer calls, follow ups, scheduling, troubleshooting, etc…
3. Handles Tech Service email queues / chat queues as needed.
4. Showroom visiting, making a relationship, responding their inquiry
5. Must be able to travel on behalf of TUS. USA / Canada – Inspection / Repair / Other
6. Follows all company policies and procedures, including, but not limited to the employee handbook.
7. Must locate, read, understand, and follow SOP’s, SIP’s, and/or WO’s.
8. Performs duties outlined in work instructions such as SOP’s/SIP’s.
9. May work with raw materials in the process.
10. Assembles/Inspects various parts in accordance to SOPs/SIP’s.
11. Maintains accurate inventory count as appropriate in process.
12. Performs quality checks during the process as outlined in SOP/SIP.
13. Maintains good housekeeping practices (safe, neat, and orderly work area per 5S program), follows all safety rules and abides by all applicable local, state and federal laws and regulations. Follows and supports ISO related activities, and encourages other associates to follow ISO recommendations.
14. Assists with training personnel as needed.
15. Performs other duties as assigned.
16. Actively contributes to continuous improvement within their area as well as the After Service Department.

EDUCATION AND EXPERIENCE:

High school diploma, GED or equivalent with a minimum of 3 years mechanically related experience (Plumbing / HVAC / Electronic Repairs / etc.). Must be able to use the Windows platform and all related programs. Must possess basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals). Ability to read and comprehend basic written instructions and procedures.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a Plumbing Technician & Support Professional to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Technical Support Specialist regularly required to stand, use hands to finger, handle, twist or feel; and reach with hands and arms.
2. Frequently required to walk; stoop, kneel or crouch; and speak or listen.
3. Frequently required to operate a vehicle for an extended amount of time, maintaining an acceptable driver’s abstract.
4. Lifting as required in job and SOP
5. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
6. Where appropriate the use of personal protective equipment (PPE) including, but not limited to, hearing protection, hard hats, disposable gloves, shoe covers, safety vest, safety shoes, and company uniforms/hats.
7. Repetitive bending/pulling.
8. Repetitive movements of fingers, hands, wrists and arms.
9. Ability to lift fifty pounds repeatedly.
10. Ability to protect a customer’s property, sanitation, and disposal of hazardous material (bio / electronic).

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment consists of an indoor office facility with limited heat in winter, not air conditioned in summer. Summer heat is moderate. Outdoor customer household. Minor exposure to odors from lubricants/preservatives as well as fumes from gas operated vehicles. Moderate noise levels are present. Job requires the use of personal protective equipment (PPE) that may include, but not limited to; protective gloves, ear plugs, safety glasses, protective sleeves, and safety shoes. Minimal possibility of accidents of a minor nature requiring first aid.

Regardless of Position/Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. As an employee, you are expected to perform other duties, as assigned.

TOTO USA is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

TOTO USA provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. We are committed to maintaining a drug-free workplace.

Does the art of the deal drive your day-to-day need to succeed? Do you have a way with words that's matched only by your desire to devour new technology concepts and solutions? Are customer concerns always king in your court? If your answer to all these questions is a resounding 'YES', Canon USA, a leader in print technology, solutions, and services, wants you to take our call. We're in need of a Senior Account Executive, Workplace Technologies & Services (WTS), who can immediately impact the selling of Canon's world-class hardware and software technology-based solutions to a dedicated marketplace while solving key business challenges to promote the Future of Work. Enjoy a competitive benefits package, continuous training and education advantages, and an active account base to advance your career. You can also take advantage of a car allowance and merit-based sales achievement trips to exotic locations. So, if you're a pro at picking up on customer needs, highly motivated to identify new opportunities and capitalize on them, and looking to sow the seeds of your long-term sales career with an industry leader in technology and digital transformation, this position has your name on it. Apply today. This role requires you to live within a reasonable commuting distance to Portland, ME so that you can adequately execute your job responsibilities.

- Master the core capabilities of innovative products, solutions, and technologies from Canon USA and our third-party providers and promote those benefits to current and prospective customers to effectively drive sales results and consistently achieve individual and team revenue goals. This can include a variety of technological advancementsfrom enhancing cybersecurity and cloud data functionality to driving backfile conversion and managed print, IT, and automation services. - Proficiently learn and utilize the Salesforce CRM platform to manage client and prospect accounts. - Actively contact an assigned account base via direct calls, Canon USA's customized email campaigns, and social media platforms to develop sales opportunities and establish engagement. - Relentlessly conduct in-person discovery meetings, presentations, and demonstrations, while leading strategic conversations with business owners, executives, and other stakeholders to identify customer requirements, competitive trends, and business challenges/organizational needs. - Focus on an optimal customer experience throughout the sales process by developing strategic plans to address both the short-term and long-term requirements of the customer to help generate new revenue streams. - Leverage a team of technology subject matter experts to enrich knowledge base, facilitate sales wins, and achieve customer goals and success through active collaboration efforts. - Develop and nurture high-level relationships within a comprehensive customer base to enhance long-term viability and greater account penetration. As a Canon USA sales professional, you'll have access to a series of helpful tools to support your success, including: ZoomInfo (an extensive B2B contact database), internal solutions sales process materials, ROI assessment tools to showcase the monetary benefits of technology investments, special market-specific pricing opportunities, customer-facing case studies, a business development team to help nurture prospective customers, and much more.

- Hold a bachelor's degree in a relevant field or equivalent experience (preferred), plus three years of business-to-business sales or customer-facing experience. - Possess an unwavering passion, aptitude, and interest to learn a variety of new technology and services in a rapidly evolving industry. - Sport a successful track record of persuading others to pursue innovative ideas. - Command strong communication skills centered around a desire to build solid working relationships. - Embrace the ability to effectively work independently and manage time precisely. - Capable and willing to travel occasionally within the local market (valid driver's license and acceptable driving record necessary). We are providing the anticipated base salary range for this role: $50,000 - $63,160 annually. This role is eligible for commission under the terms of an applicable plan. This role is eligible for a transportation allowance.

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit and connect with us on LinkedIn.

Sales - This position is full-time and offers a hybrid work schedule requiring you to report to your local office as directed by management, and to be available to customers in-person or remotely (as dictated by customer needs), and provides the option to work from home on other business days (except to the extent business needs dictate otherwise). Note that work schedules and office reporting requirements may change from time to time based on business needs as determined by the Company.

About the Company:

Celltrion USA is Celltrion’s U.S. subsidiary established in 2018. Headquartered in New Jersey, Celltrion USA is committed to expanding access to biologics to improve care for U.S. patients. Celltrion USA will continue to leverage Celltrion’s unique heritage in biotechnology, supply chain excellence, and best-in-class sales capabilities to improve access to high-quality biopharmaceuticals for U.S. patients. Celltrion Healthcare, which suggested a new growth model in the Korean biopharmaceutical industry through biosimilars, is now advancing to new challenges to become a global pharmaceutical provider. Just as it has overcome many obstacles in the past, Celltrion Healthcare will successfully pave the path for global direct selling, which has never been achieved yet by Korean biopharmaceutical companies. As it continues to surpass its current success, Celltrion Healthcare will take a leap forward to become a leading global biopharmaceutical company.

Celltrion Healthcare provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.

POSITION SUMMARY

Provide administrative and operational support to the IDN Task Force by managing contract documentation, coordinating cross-functional reviews, and tracking approval workflows. This role focuses on ensuring efficient execution of confidentiality agreements (NDA), direct supplier agreement and consulting agreements through structured documentation control, internal coordination, and compliance tracking. The position does not involve commercial negotiation but plays a critical role in ensuring that contract workflows remain organized, accurate, and on schedule.

This position requires a 3 days work on-site at the Jersey City office / 2 days WFH.

KEY ROLES AND RESPONSIBILITIES

Contract Management & Documentation:

• Manage NDAs, direct supplier agreements and consulting agreements
• Track contract status from initiation through execution
• Maintain executed contracts and version history
• Manage contract filing system and document organization
• Monitor open items and alert internal stakeholders of missing approvals

Cross-functional Coordination:

• Coordinate contract review processes with Cross-functional teams (Legal, Finance, Trade, Pricing)
• Ensure required departmental involvement prior to execution
• Follow up on pending reviews and approvals
• Support contract-related scheduling and documentation

Compliance Tracking & Process Support:

• Maintain and update the contract tracker in real time
• Monitor approval status and completeness of documentation
• Support internal compliance procedures related to contract handling
• Prepare contract status summaries for leadership as needed

WORK EXPERIENCE

• With 2–5 years of relevant experience in administrative support, contract coordination, operations, or related roles preferred.
• Junior to mid-level professionals (Associate to Manager level)
• Experience in pharmaceutical, healthcare, or corporate environment preferred
• Exposure to document management, contract tracking, or compliance workflows is a plus
• Project coordination experience is preferred but not required

QUALIFICATIONS

• Strong organizational skills and high attention to detail
• Ability to manage multiple agreements simultaneously
• Comfortable working with cross-functional teams
• Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint
• Experience with Concur or similar expense or administrative systems preferred
• Ability to handle confidential information appropriately
• Strong written and verbal communication skills
• Bilingual, preferably in Korean

EDUCATION

• Associate or bachelor’s degree in Business Administration, Management, Healthcare Management, Life Sciences, or a related field

CORE COMPETENCIES

• Detail-oriented
• Organized and process-driven
• Strong follow-up capability
• Reliable and accountable
• Professional communication skills
• High integrity and discretion when handling sensitive information

Celltrion USA is an equal opportunity employer. It is our policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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