Geo Setup Jobs in Usa

Title: VP, Customer Experience & Success

Location: USA (Bay Area preferred)

Reports to: President

Team Size: 50+ (CS, Professional Services, Support, CS Ops)

Company: Milestone Inc.

About Milestone:

Milestone Inc. is a leading Digital Experience Software and Services company focused on AI-first discovery, personalization, and conversion across all digital touchpoints. Our platform enables brands to be visible in search engines and AI answer engines through structured data, entity intelligence, and AI-driven orchestration.

We serve complex, multi-location enterprises across hospitality, banking/financial services, and MarTech-driven organizations, operating a hybrid SaaS + Services business model at scale.

VP - CS Role Overview:

Milestone is seeking a strategic, revenue-oriented VP of Customer Experience & Success to own retention, expansion, partnerships, and customer outcomes across a global customer base.

This is a revenue-adjacent executive role, accountable for GRR, NRR, churn reduction, expansion ARR, payback period, and customer lifetime value—not just customer satisfaction.

The VP - CS will design and operate a modern, AI-powered Customer Success engine, spanning onboarding through expansion, while leading distributed teams across the US, India, Canada, and Mexico.

Problems We Are Looking to Solve:

The VP - CS will be entrusted with solving systemic, enterprise-level challenges including:

• Lifecycle execution challenges across onboarding, adoption, renewal, and expansion
• Limited predictability in churn risk, renewals, and expansion forecasting
• Scalability and repeatability in CS playbooks
• Fragmentation across SaaS + Services delivery models
• Underutilization of AI and automation in CS workflows
• Weak executive-level customer relationships in complex verticals

Key Responsibilities:

1. Strategic Customer Success & Revenue Ownership

• Own and improve GRR, NRR, churn, expansion ARR, CLV, and cohort health
• Operate and forecast a multi-million-dollar global book of business
• Design and run end-to-end scalable and repeatable lifecycle playbooks:
• Onboarding → Adoption → Value Realization → Renewal → Expansion
• Establish a rigorous operating cadence:
• QBRs, executive reviews, health scoring, churn risk models, expansion pipelines
• Directly align CS outcomes with Company OKRs and board-level metrics
• Own the creation of systematic, built-in expansion engines so that customers adopting the Milestone product stack have defined, automatic ARR growth year over year.

2. Global Leadership & Operating Rigor

• Lead and scale 60+ global team members across CS, PS, Support, and CS Ops
• Implement clear playbooks, SLAs, escalation models, and governance
• Drive tight cross-functional alignment with Sales, Product, Marketing, Engineering, and Delivery
• Lead change management for:
• New processes
• Pricing & packaging shifts
• AI-enabled workflows and tooling

3. MarTech, Hospitality & Banking Domain Leadership

• Bring deep expertise in MarTech ecosystems:
• CDPs, CRMs, personalization, attribution, ABM, campaign orchestration
• Demonstrate direct experience serving hospitality and banking / financial services clients:
• Translate platform capabilities into vertical-specific business outcomes
• Act as an executive partner to CMOs, CDOs, Heads of Digital & Loyalty

4. AI, Automation & CS Technology Leadership

• Deploy AI-driven Customer Success capabilities, including:
• Predictive health scoring
• Churn and risk signals
• Automated play triggers & next-best-action systems
• Renewal and expansion forecasting
• Drive automation across the CS stack:
• CRM, ticketing, in-app guidance, chatbots, knowledge bases
• Improve:
• Time-to-value
• CS productivity
• Margin and scalability
• Continuously evaluate and optimize AI tools across CS and MarTech ecosystems

5. Hybrid SaaS + Services Model Excellence

• Operate seamlessly across:
• Recurring SaaS (land-and-expand, usage-driven models)
• Services (projects, retainers, SOWs, campaigns)
• Define clear value, scope, and success metrics for blended offerings
• Partner with CS Ops / Rev Ops to standardize:
• Handoffs
• Capacity planning
• Margin and profitability tracking
• Replace hero-driven delivery with repeatable, scalable execution models

6. Executive, Entrepreneurial & Culture Leadership

• Bring an entrepreneurial mindset suited for ambiguity and scale
• Build a strong CS leadership bench in the Bay Area while leveraging global teams
• Demonstrate executive presence through:
• Board-level storytelling
• Strategic customer engagement
• Partner and ecosystem leadership
• Serve as a culture carrier, reinforcing:
• Ownership over activity
• Accountability over intent
• Customer obsession over internal comfort

Ideal Candidate Profile:

We are seeking a strategic, data-driven, and execution-focused CS leader who:

• Thinks in outcomes, revenue, and systems, not just relationships
• Operates comfortably with C-suite buyers in complex enterprises
• Understands SaaS economics and services margin deeply
• Can design scalable operating models and still drive execution
• Is equally credible with boards, customers, and frontline teams
• Strong learning mindset

Required Experience & Qualifications:

• 15–20+ years in SaaS, MarTech platforms, agencies, or high-growth B2B environments
• Proven VP or Sr Director experience owning retention and expansion outcomes
• Previous high growth/startup experience is must have
• Strong command of CS economics:
• GRR, NRR, churn, expansion, payback period, cohort health
• Deep exposure to hospitality and/or banking verticals
• Global leadership experience across multi-time-zone teams
• Bay Area presence preferred

Key Focus Areas (2026 Lens):

• Revenue retention and expansion predictability
• Lifecycle playbook standardization at scale
• AI-powered CS workflows and automation
• Executive-level customer partnerships
• Margin improvement across SaaS + Services
• Establishing and Growing Partnership /Agency Programs

KPI & Metrics Ownership:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Churn Rate (Logo & Revenue)
• Expansion ARR
• Customer Lifetime Value (CLV)
• Time-to-Value
• Renewal Forecast Accuracy
• CS Productivity & Margin
• Customer Sentiment (NPS / CSAT)
• AI Automation Adoption & Efficiency Gains

What Success Looks Like (First 12–18 Months):

• Measurable improvement in GRR, NRR, and churn reduction
• Globally adopted lifecycle playbooks
• Predictable renewal and expansion forecasting
• AI-driven CS workflows delivering efficiency gains
• Strong executive relationships across top accounts
• A scalable, high-performing global CS leadership team

Why Milestone:

• Founder-led, award-winning, AI-first platform
• Deep focus on GEO, AI visibility, and customer outcomes
• Opportunity to shape Customer Success as a true growth engine
• Certified Great Place to Work

SatPort is the world’s leading carrier-neutral ground infrastructure platform, purpose-built to support the next generation of satellite operators. Backed by long-term capital from global investment organization EQT, SatPort delivers build-to-suit teleport and gateway solutions for LEO, MEO, and GEO constellations. We combine deep operational expertise with the financial strength to fund, develop, and scale mission-critical infrastructure globally. Our model enables customers to lock in predictable operating costs across the full asset lifecycle, eliminating capital burden and operational complexity. Orbitally agnostic and globally distributed, SatPort provides secure, resilient, and strategically located infrastructure, allowing operators to focus on space while we power their ground networks. For more information visit or contact via email:

Site Manager:

The Site Manager is responsible for the safe, efficient, and timely delivery of construction activities for crucial infrastructure, followed by ongoing facility operations once the site is operational. This dual-phased role oversees day-to-day site activities from civil works through commissioning, then transitions to managing continuous facility operations supporting mission-critical satellite services. The Site Manager coordinates multidisciplinary teams, ensures compliance with contractual, quality, and HSE requirements, and acts as the primary on-site representative of SatPort. During operations, the Site Manager maintains site availability, manages facility systems, and ensures the site meets SLA and uptime commitments within the broader SatPort network. This role demands someone who can drive construction execution with urgency while maintaining strong stakeholder relationships and ensuring projects are delivered on schedule and within budget - working with energy and purpose to ensure all key deliverables and details are managed efficiently and effectively.

Key Responsibilities:

• Oversee the build - lead day-to-day site operations to ensure safe, timely, and high-quality project delivery
• Coordinate subcontractors, vendors, and multidisciplinary site teams
• Monitor construction progress against schedule and resolve site issues proactively
• Ensure works comply with approved drawings, specifications, and quality requirements
• Team with clients, consultants, and internal stakeholders, including Legal, Regulatory, Systems and Network Engineering and IT on-site matters and the site’s role in the wider SatPort network
• Maintain accurate site records, reports, and documentation
• Serve as on-site facility manager responsible for ground station availability, reliability, and operational readiness.
• Develop and execute preventive maintenance programs; track equipment lifecycles and plan capital replacements.
• Own site-level incident response for facility events (power outages, equipment failures, weather events) and execute emergency operating procedures
• Coordinate with the NOC and engineering teams on site-level support for antenna, RF, baseband, and network infrastructure
• Manage on-site vendor relationships, site operating budgets, and facility KPIs, including uptime and maintenance
• Support site expansion, technology refresh, and capacity projects as the SatPort network evolves
• Ensure ongoing compliance with building codes, environmental permits, OSHA, and applicable FCC site requirements

Essential Knowledge & Skills:

• Proven experience in building ground infrastructure sites with significant experience managing contractors and multidisciplinary teams
• Solid knowledge of HSE regulations and quality control processes
• Demonstrated experience in facility operations for mission-critical, high-availability environments
• Working familiarity with electrical power systems, HVAC, fire protection, and building management systems
• Excellent problem-solving and decision-making under site pressures
• Great communication skills with the ability to manage and drive stakeholders to work together and focus on operational readiness
• High level of organization, planning, and prioritization ability

Multiple locatios are available for this role:

• Miami (US)
• Paris ( France)
• Johannesburg (South Africa)
• Seoul (Korea)

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

We are seeking an Infrastructure and Application Management Services Director to oversee IT Services and Application Management Services (AMS).

This role is responsible for directing the teams that deliver IT shared services across the global Shaw organization. This includes oversight of the IT Service Desk, International IT Support, and Application Managed Services (AMS) for large-scale platforms for Cloud enterprise systems and applications. The role will also manage third party service provider engagements and may hire contractors as needed to meet the company’s IT service demands.

Reporting to the Vice President of IT User Experience, this position ensures that Shaw associates and facilities around the globe receive high-quality 24/7 IT service. This role will collaborate with Sr IT and business leaders—both domestic and international—to define IT service strategies that support business and digital objectives. These strategies are executed through direct and indirect reporting structures and are measurable by leveraging performance indicators aligned with IT and business service level agreements.

This role emphasizes service excellence and user experience in alignment with Shaw’s IT strategy and The Shaw Way. It also includes mentoring and coaching associates who demonstrate leadership potential, passion, and sound judgment.

Essential Duties and Responsibilities

Leadership & Strategy

• Provide strategic oversight and leadership for end user shared support services.
• Lead the application managed services (AMS) program strategy
• Foster a high-performance culture across vendor and internal teams.
• Collaborate with business and IT leaders globally to align services with enterprise goals.
• Lead strategic planning for technology refresh support, service innovation, and AI adoption for service delivery.

Operational Oversight

• Provide direction for outsourced delivery of service desk and AMS operations.
• Oversee capital planning and OPEX budgeting for end user services.
• Direct service delivery improvements through KPIs, SLAs, and ITIL-aligned processes.
• Drive continuous improvement and operational excellence across all service areas.

Innovation & Transformation

• Lead transformation efforts for a global IT services model, including AMS programs
• Lead adoption of service-related AI, automation, and digital workplace tools.
• Champion user-centric service models and agile delivery practices.

Vendor & Financial Management

• Manage global relationships with key partners for service delivery engagements.
• Oversee financial planning, budgeting, and cost optimization for shared services.

Primary Responsibilities:

• Oversee the engagement and ensure effectiveness of third-party Application Managed Services for key Shaw enterprise systems, such as Oracle Fusion, internal mainframe systems, packaged imaging system, pricing solutions, etc. ensuring SLA/KPI compliance and service quality.
• Lead enterprise transformation efforts and provide strategic direction for global IT Service Desk 24x7 support.
• Lead and support the International IT Support Manager and IT support personnel.
• Drive transformation in IT service quality; implement continuous improvement to resolve service issues while focusing on cost optimization efforts.
• Contribute to the development of strategic IT infrastructure and service direction.
• Collaborate with business and IT leaders to assess service needs and ensure the IT Service organization is structured to meet them.
• Monitor KPIs for the performance and efficiency of service areas and third-party service providers to ensure high standards are maintained.
• Develop and manage capital and operating budgets for the IT service organization and AMS program.
• Set, monitor, and communicate departmental goals.
• Apply the Performance Experience (PX) model to manage team performance.
• Hire, develop, and allocate staff to support business needs.
• Negotiate contracts with vendors, consultants, and service providers.
• Participate in cross-functional teams and committees as needed.
• Travel up to 15%.

Skills & Abilities:

• Strong verbal and written communication skills across all organizational levels.
• Proven ability to lead managers, set goals, and evaluate performance.
• Customer service and user experience focus.
• Strong problem-solving and troubleshooting capabilities.
• Effective organizational and time management skills.
• Experience managing budgets, vendor relationships, and invoice processing.
• Goal-oriented with a strong drive to exceed expectations.
• Ability to manage competing priorities in high-pressure environments.
• Collaborative work style and strong interpersonal skills.
• Demonstrates initiative, accountability, and integrity.
• Embraces and promotes change in a dynamic environment.
• Committed to ongoing training and development for self and team.
• Manage corporate resources efficiently and cost-effectively.

Required Experience & Education:

• Bachelor’s degree in IT/Computer Science, Business, Engineering or related field
• 8+ years in AMS and IT shared services leadership roles with proven experience in managing large-scale AMS engagements.
• Strong understanding of ITIL processes and AMS operating models.
• Experience in ticketing tools (e.g. Service Now/ADO) and SLA/KPI-driven delivery environments.
• Proven experience in global service transformation.

Preferred Experience

• Experience with industrial computing in manufacturing and distribution environments is a plus.
• Experience in multi-technology AMS environments.
• Familiarity with automation and AI-driven AMS solutions.
• International business and travel experience preferred.
• Experience with ServiceNow preferred.

Work Schedule/Location: This position is a hybrid position based in Dalton, GA, with the expectation that you will be in the Dalton, GA office for a minimum of three (3) days per week. The days to be onsite are flexible, with the exception of some scheduled mandatory management and team meetings, scheduled in-person business meetings, and/or specific days at the manager’s request. Hybrid schedule is subject to change in the future.

Because of the in-office requirements, candidates must either reside within a reasonable commuting distance or be willing to relocate. Relocation assistance may be available for qualified candidates.

About Yami:

Founded in 2013, Yami’s mission is to bring the world closer for everyone to experience and enjoy. We make it easy to discover exciting flavors and trending products from Asia. Named Inc. Magazine’s fastest growing start-up on the ”Inc. 500 List,”, we’re committed to connecting people with authentic food, beauty, home, and wellness experiences through our e-commerce platform, iOS, and Android apps.

Benefits & Compensation:

• 401(k) Matching
• Health Insurance: Medical, Vision, and Dental
• Paid Time Off: Vacation, Sick, and Holidays
• On-site Amenities: Gym, Pool, Game Rooms, etc.
• Team Building
• Employee Discount
• Employee Referral
• Coffee and Snacks
• Please see range below, and DOE

Summary:

The Growth Marketing Specialist is responsible for driving organic traffic growth through SEO and AI-driven discovery channels. This role leads strategy across technical SEO, content optimization, site architecture, and schema implementation to improve visibility and “Share of Model” on generative search platforms. The specialist analyzes performance data, conducts keyword and competitive research, and partners closely with Product, Engineering, and Content teams to turn insights into growth initiatives. The ideal candidate has at least three years of SEO or growth marketing experience (preferably in North American e-commerce), is comfortable working in startup environments, understands technical and content-led SEO, and is passionate about AI, emerging search trends, and Asian products. Bilingual English/Chinese is required.

Responsibilities

• Own the organic growth strategy across SEO and AI discovery platforms
• Implement strategies to increase "Share of Model" by optimizing site architecture and Schema markup for Generative Engine Optimization
• Develop and execute a comprehensive SEO strategy, including technical SEO, onsite and offsite optimization, and content-led growth initiatives
• Conduct keyword research, competitive analysis, and site audits to identify growth opportunities
• Collaborate with Product, Engineering, and Content teams to implement the organic traffic growth strategy
• Monitor and analyze search rankings, website performance, and user behavior， translating insights into clear action items
• Evaluate organic traffic quality and performance, providing data-driven insights and recommendations for continuous improvement
• Stay current with search ecosystem changes, algorithm updates, and emerging AI-driven discovery trends

Qualifications

• 3+ years of experience in SEO, organic growth, growth marketing, or AI-driven traffic, preferably within the North American e-commerce industry
• Startup experience with hands-on SEO and GEO is a strong plus
• Strong ability to analyze data, generate insights, and translate findings into actionable recommendations
• Hands-on experience with Google Analytics, Google Search Console, and other SEO tools (e.g., SEMrush, Ahrefs)
• Solid understanding of content marketing, link-building strategies, and technical SEO fundamentals
• Strong interest in AI, search innovation, and content creation
• Strong interest in Asian products and culture, with the ability to quickly identify emerging trends among our target customers
• Bilingual in English and Chinese

Retail Media & Marketplace Analytics Lead

Lead analytics, measurement, and insight generation across retail media and marketplace programs, with a focus on Amazon, Walmart, and Target. This role sits at the intersection of eCommerce, media, and merchandising, translating complex data into actionable strategies for media investment, product content, and assortment decisions.

Key Responsibilities

• Own end-to-end analytics for retail media and marketplace performance across Amazon, Walmart, and Target, including paid media and organic visibility.
• Develop dashboards and reporting for key KPIs such as ROAS, TACOS/ACOS, conversion rate, share of voice, new-to-brand, and contribution margin.
• Build SKU/ASIN-level performance scorecards connecting media spend, organic rank, content quality, and inventory to sales and profitability.
• Design and analyze test-and-learn initiatives (incrementality tests, geo tests, holdouts) to measure campaign impact and optimize investment.
• Partner with media, marketplace, and content teams to identify growth opportunities and diagnose performance shifts.
• Deliver merchandising insights (demand velocity, seasonality, price elasticity) to inform assortment and inventory decisions.
• Lead integration of marketplace data sources (e.g., Amazon Brand Analytics, Amazon Marketing Cloud, Walmart Luminate) and standardize reporting frameworks.
• Translate complex data into clear, executive-ready insights that influence strategy and budget allocation.

Qualifications

• 5–7+ years of experience in retail media, marketplace, or eCommerce analytics, with strong hands-on experience across Amazon and Walmart; Target experience preferred.
• Proven ability to translate marketplace and media data into actionable insights that drive ROAS, profitability, and category growth.
• Experience with marketplace analytics tools, advanced Excel, and BI platforms such as Tableau, Power BI, or Looker.
• Strong analytical, experimentation, and storytelling skills with the ability to communicate insights to non-technical stakeholders.
• Bachelor’s degree in Analytics, Statistics, Business, Marketing, Economics, or a related field (or equivalent experience).

Preferred

• Experience with pricing, promotions, and assortment analytics in eCommerce or omnichannel environments.
• Familiarity with SQL and large datasets.
• Experience collaborating with agencies or external partners.
• Understanding of PIM/DAM systems and marketplace content optimization.

Company Description

Proworks Distributors Inc., specializes in providing high-quality flooring and related services to commercial, residential, and marine markets throughout South Florida. Established in 1999 as a family-owned business, the company operates from its showroom and warehouse in Pompano Beach, offering an extensive selection of products such as luxury vinyl flooring, cabinetry, carpets, and millwork. Proworks caters to both trade professionals and the retail public, offering wholesale rates to flooring contractors and designers. Services include flooring installation, custom area rug fabrication, marine carpet installation, and flooring repairs. They are committed to quality craftsmanship and customer satisfaction.

Role Description

This is a full-time, on-site role in Pompano Beach, FL for a Marketing Advertising Specialist. The role includes developing and managing social media campaigns, creating advertising materials, and supporting brand development. Additional responsibilities involve executing marketing strategies to promote the company’s products and services, identifying sales opportunities, and communicating effectively with customers to enhance their overall experience. The Marketing Advertising Specialist will collaborate with internal teams to ensure cohesive brand messaging and relevant product sales.

Key Responsibilities

• Create, manage, and optimize Shopify accounts, including product listings, inventory control, and sales performance
• Design marketing assets using Canva and Adobe Photoshop
• Produce dynamic video content for social media and digital campaigns
• Manage and grow all social media platforms, including - META Business Suite, Facebook, Instagram, LinkedIn and TikTok
• Oversee all company websites and domains, including - Content updates and edits and coordinating with website management and development companies
• Develop and execute print and digital advertising campaigns
• Create marketing materials for product promotion, branding, and sales initiatives
• Manage email marketing campaigns and customer outreach
• Plan and execute SMS/text marketing campaigns
• Assist with WhatsApp advertising and messaging strategies
• Develop and implement SEO growth strategies
• Manage and optimize Google Ads / Google AdWords campaigns
• Execute geo-fencing advertising initiatives
• Support overall marketing strategy, campaign growth, and brand awareness

Qualifications

• Proven experience in marketing, advertising, or digital media
• Proficiency in Canva and Adobe Photoshop (required)
• Strong experience with Shopify and e-commerce management
• Skilled in social media management and content creation
• Experience with SEO, Google Ads, and digital advertising platforms
• Ability to manage multiple projects and meet deadlines
• Strong communication and organizational skills
• Creative, self-motivated, and detail-oriented
• Must be able to work on-site in Pompano Beach, FL

Compensation & Benefits

• Salary: $55,000 – $65,000 per year (based on experience)
• Full-time, in-house position M-F 830AM-430PM
• 401(k)
• Paid vacation and sick days
• Opportunity to grow with a fast-moving, expanding company

Want to join a growing, winning team for a company selected both locally and nationally as a Best Place to Work that dreams big, innovates, and has fun? Healthy smiles and healthy lives are at the heart of what we do, which is why we have been named 2022, 2023, 2024, and 2025 Healthiest 100 Workplaces in America. If you have a strong record of putting customers first, sharing ideas, collaborating with others who enjoy a fast-paced, fun, and engaging environment, we want to learn more about you!

Surency provides flexible and straightforward reimbursement accounts, vision insurance and COBRA administration plans. We are proud to offer plans that are easy to use and easy to understand.

• Surency Flex provides a variety of flexible consumer-directed health care plans, including FSA, HRA, HSA, and commuter benefits.
• Surency vision, powered by the EyeMed network, offers consumers one of the largest nationwide networks through both retail and independent benefits.
• Surency COBRA provides employers administrative services to make employee benefit transitions seamless.

At Surency, we strive for excellence in everything we do while living well through a holistic culture of health and wellness. We earn customer trust and loyalty every single day. We put the user first – their needs drive our innovative solutions. We strive to be inclusive, curious, and collaborative and we care about and support our community.

How We Take Care of Our People:

• A diverse, fun, and engaging workplace that feels like a small and close-knit community that will make you feel at home while you are at work!
• “You” time: we offer paid vacation, sick time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice.
• Top-notch health benefits: we offer best in class health, dental, vision, and supplemental plans.
• Competitive compensation package that includes an annual merit increase.
• 401(k) plan with company match and additional contribution for those who are eligible.
• SupportLinc-24/7 365 Employee Assistance and Wellness program for you and everyone in your household.
• Career growth: Education/tuition assistance, corporate memberships, seminars, lunch and learns, etc.
• Named the top 2022, 2023, 2024, and 2025 Healthiest 100 Workplaces in America: Gym membership benefits. The Culture and Wellness Committees plan various fitness and healthy habits challenges, cooking demonstrations, mental health seminars, social and volunteer engagement opportunities, and more.

Surency Has Been Recognized Nationally and Locally As:

• 2024 Innovator of the Year by the Wichita Business Journal
• Named 2022, 2023, 2024, and 2025 Healthiest 100 Workplaces in America by Springbuk
• Named a Best Place to Work by the Wichita Business Journal 2021, 2022 and 2023
• Nationally selected as Best Places to Work in Insurance in 2021 and 2022
• Company of the Year for Insurance by the American Business Awards (Gold Award).
• Bronze Award as one of the Top Employers in the US for our “exemplary” Covid-19 response
• Healthy Workplace Gold Award for excellence in employee engagement and community service
• AM Best “Excellent” rating among over 16,000 insurance companies for business management, innovation, operating performance, and risk management.

Responsibilities:

• Attains monthly and annual sales quotas across multiple new lines and upsells additional lines of business in our existing groups in Illinois.
• Develops statewide sales plans, establishes sales priorities, and executes multi-channel sales strategies across the State.
• Prospects for business through networking and lead generation.
• Analyzes the business, competitive environment, challenges and needs of sophisticated brokers and complex prospects in a wide variety of states, industries, and geographies.
• Responsible for establishing, maintaining, and expanding relationships with existing brokers, groups, and customers.
• Responsible for preparing quotes and responding to RFPs, which may include running Geo Access and disruption reports.
• Customizes complex business solutions to meet each prospect’s needs while having a strong knowledge of the customer’s business and our products, services, and capabilities.
• Ensures that customer, broker, and prospect’s needs are addressed and resolved quickly, personally, and responsively.
• Provides weekly sales reports and ensures all sales activities, quotes and sales are entered (in Salesforce) on a daily and weekly basis.
• Tasks may include working with the Implementation Specialist and multiple internal departments to ensure smooth new group transitions.

Qualifications:

• College degree required. Sales, marketing, business, or education are preferred. Requires life and health insurance license for all states in which the sales executive sells products.
• A minimum of two years’ experience in sales is required. Experience in selling service-related products is preferred.
• Excellent written and verbal communication skills required.
• Ability to work independently required.
• Negotiation, selling to customers’ needs, relationship-building, managing process, and developing budget required.
• Knowledge of sales and the insurance industry is preferred.
• Ability to travel required.

First-year total target compensation of $130K–$160K (base + commission).

Must live in or around the Chicago, Illinois area.

Surency is an equal opportunity employer.

At a Glance

Company: Werko Machine Co.
Location: Pennsauken, NJ (On-Site)
Job Type: Full-Time
Pay Range: $25 – $35 per hour (DOE)
Shift: 1st Shift – Monday to Friday, 7:30 AM – 4:00 PM
Overtime: As Needed
Experience Level: Senior (5+ years CNC machining experience)
Work Authorization: Must be authorized to work in the U.S.

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Why This Role Exists

Werko Machine Company is expanding capacity in our precision machining operations. As workload increases across custom and high-precision manufacturing projects, we are adding a Lead CNC Mill Machinist to support programming, setup, and operator development on the shop floor.

This role plays a critical part in maintaining quality, improving efficiency, and ensuring consistent production standards inside our climate-controlled 18,000 sq. ft. facility in Pennsauken, NJ.

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The Work You’ll Be Doing

In this role, you will:

• 
  
• Program, set up, and operate CNC milling machines
  
• Assist operators with setups, tooling, and process improvements
  
• Read and interpret blueprints, drawings, and GD&T
  
• Determine workholding, tooling selection, and machining sequence
  
• Perform first-article and in-process inspections using calipers, micrometers, and precision gauges
  
• Verify dimensional accuracy and hold tight tolerances
  
• Troubleshoot machining issues and adjust offsets, feeds, and speeds
  
• Support production scheduling and maintain workflow consistency
  
• Maintain high professional standards of communication and shop organization
  

This is a hands-on leadership position — not just programming from a desk.

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Machines, Controls & Software

You’ll work with equipment such as:

CNC Milling Equipment:

• 
  
• FEMCO Horizontal Boring Mill (Full B-Axis Rotary)
  
• Haas VF-6 with 4th Axis Rotary
  
• Milltronics VM Series
  
• Fadal 4020
  

Controls:

• 
  
• Haas
  
• Milltronics
  
• Fanuc-based systems
  

CAM Software:

• 
  
• Autodesk CAD/CAM systems
  

Inspection Tools:

• 
  
• Calipers
  
• Micrometers
  
• Precision gauges
  

Large horizontal boring mill experience is a plus.

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Materials You’ll Work With

• 
  
• Aluminum
  
• Mild & Alloy Steel
  
• Stainless Steel
  
• Custom high-precision materials
  

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What We’re Looking For

Required

• 
  
• 5+ years of CNC machining experience
  
• Strong CNC mill programming, setup, and operation experience
  
• Proficiency using CAM software
  
• Blueprint & GD&T interpretation skills
  
• Ability to lead by example on the shop floor
  
• Strong troubleshooting and process improvement ability
  
• Reliable, organized, and mechanically skilled
  

Preferred

• 
  
• Multi-axis CNC machining experience
  
• Large horizontal boring mill experience
  
• Experience in high-mix or custom manufacturing environments
  
• Manual machining knowledge
  

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Why Machinists Like Working Here

Machinists choose Werko Machine Co. because:

• 
  
• Climate-controlled shop environment
  
• 75+ years of manufacturing stability
  
• Modern equipment across milling, turning, and fabrication
  
• Leadership opportunities for experienced machinists
  
• Steady 1st shift schedule
  
• Respect for skilled tradespeople
  

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Pay, Benefits & Schedule

Pay Range: $25 – $35 per hour (DOE)

Benefits:

• 
  
• Health insurance
  
• Vision plan
  
• Pension plan / 401(k)
  
• Life insurance
  
• 2 weeks PTO + sick leave
  
• End-of-year bonus
  

Schedule:
Monday – Friday
7:30 AM – 4:00 PM

Overtime: As needed based on production demand

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Apply

Experienced CNC machinists can apply directly through hireCNC.

Apply Now or Save This Job to come back later.

At a Glance

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• Company: B & R Machine, Inc.
  
• Location: Ludlow, MA (On-Site)
  
• Job Type: Full-Time
  
• Pay Range: Competitive, based on experience
  
• Experience Level: Mid-Level to Senior (3+ years manufacturing experience)
  
• Machine Types: CNC Mills (3-Axis, 4-Axis, 5-Axis), CNC Lathes
  
• Controls: Fanuc
  
• Industry: Aerospace, Defense, Medical, Industrial Manufacturing
  
• Work Authorization: U.S. Person likely required (ITAR environment)
  

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Why This Role Exists

B & R Machine is seeking a highly capable CNC Setup Machinist / Shop Lead to support daily production, ensure machine readiness, and guide machine operators on the shop floor. This role bridges hands-on machining expertise with floor leadership, helping maintain quality, productivity, and operational efficiency across a large fleet of CNC equipment.

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What You’ll Do

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• Set up CNC mills and lathes using existing and new programs
  
• Change tooling, adjust offsets, and perform program edits as needed
  
• Support the Manufacturing Supervisor in daily production activities
  
• Help oversee machine operators and shop floor performance
  
• Assist in training new operators
  
• Design and fabricate fixtures to support efficient machining
  
• Interpret customer drawings and determine machining strategies
  
• Troubleshoot machining issues and production problems
  
• Perform occasional machine repair and maintenance tasks
  
• Verify part quality and repeatability using precision measuring tools
  
• Evaluate cutting conditions and material behavior
  
• Maintain dimensional accuracy and process stability
  
• Communicate with Quality, Engineering, and other departments
  
• Coordinate with shipping/receiving regarding material status
  
• Follow AS9100 / ISO 9001 quality procedures and documentation
  
• Provide technical guidance across departments
  
• Perform additional duties as assigned
  

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What You’ll Need to Succeed

Required Experience

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• 3+ years of manufacturing or CNC machining experience
  
• Strong setup experience on CNC mills and lathes
  
• Ability to troubleshoot machining processes independently
  
• Knowledge of GD&T principles and practices
  
• Experience supervising or guiding operators preferred
  
• Strong decision-making and problem-solving ability
  
• Excellent attention to detail
  

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Technical Skills

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• Fanuc control experience
  
• Experience with multi-axis milling (3-Axis, 4-Axis, 5-Axis)
  
• CNC lathe setup experience
  
• Ability to read and interpret engineering drawings
  
• Fixture design and fabrication experience preferred
  
• Proficiency with precision measuring tools (calipers, micrometers, indicators, optical comparators)
  

Physical Requirements

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• Ability to lift up to 40 lbs.
  
• Mechanical aptitude and basic computer skills
  

Education

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• High School Diploma or GED required
  
• Technical training in CNC machining or manufacturing preferred
  

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About B & R Machine, Inc.

Founded in 1984, B & R Machine has grown into a major CNC manufacturing provider in Western Massachusetts. The company operates an extensive fleet of CNC milling and turning centers and serves demanding industries including aerospace, defense, medical, robotics, telecom, oil & gas, and commercial manufacturing.

B & R specializes in precision components made from advanced materials such as titanium, stainless steel, tool steels, aluminum alloys, and nickel-based high-temperature metals, supported by an AS9100-compliant quality system.

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Work Environment & Culture

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• Modern CNC machining facility with extensive equipment
  
• High-precision, high-mix production environment
  
• Collaborative team across engineering, quality, and production
  
• Opportunity to lead and influence shop floor operations
  
• Stable manufacturing employer with decades of experience