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About the Team: The Product Management team at Bradesco is responsible for managing the life cycle of the Banking Products suite, including Checking, Savings, Money Market, Certificate of Deposit, Loans, Credit and Debit Cards for multiple segments. The team defines product strategies, parameters, evaluates new opportunities, and focuses on driving profit and market share growth.
Position Overview: The Loan Products Analyst supports the end‐to‐end structuring, execution, and oversight of the bank's lending products. This role assists with product setup, pricing, regulatory compliance, documentation, and ongoing portfolio performance analysis. It involves close collaboration with Credit, Risk, Legal, Compliance, Sales, and Operations to ensure all loan products are correctly configured, properly structured, and fully aligned with internal policies and regulatory requirements.
Scope and Responsibilities
- Support the end‐to‐end execution and maintenance of loan products, ensuring accurate setup, timely updates, and full operational readiness
- Assist with loan structuring activities, including system parameter setup, pricing scenarios, repayment modeling, and contract preparation
- Ensure loan products, configurations, and documentation comply with internal credit policies and applicable regulations
- Prepare and maintain product documentation, operational procedures, workflows, and compliance checklists
- Conduct market and competitor research to support product strategy, pricing adjustments, and positioning
- Assist with requirements for product enhancements or system updates and participate in user acceptance testing (UAT)
- Collaborate with Credit, Risk, Legal, Compliance, Operations, and Commercial teams to support smooth implementation and training of loan products
- Gather and analyze product‐level data to evaluate performance against KPIs, identify opportunities for improvement and prepare recurring dashboards and reports
- Help prepare internal training materials and communications for new product launches or enhancements
- Perform additional responsibilities as assigned by the Banking Products Product Manager.
Risk Management
- Comply with Bradesco Bank Credit and Compliance/BSA policies
- Identify opportunities to improve processes, strengthen controls, and increase efficiency across product management workflows
Competencies, Skills, and Qualifications
- 2-3 years of experience in banking, lending, credit analysis, loan operations, or related field
- Familiarity with loan structuring concepts, including pricing, amortization methods, interest calculations, and collateral requirements
- Understanding of loan regulations, compliance expectations, and basic credit risk principles
- Fundamental knowledge of financial drivers such as revenue, expenses, and portfolio profitability
- Experience working with data, performing analysis, and supporting data-driven decisions
- Exposure to product implementation, system changes, or cross-functional project work is a plus
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Strong written and verbal communication skills, including the ability to prepare clear presentations and documentation
- Detail-oriented, analytical and results-driven with motivation for continuous improvement
Required Registrations or Certifications: Bachelor's degree: professional business/finance/economics degree or qualification
Language Skills: Excellent written and verbal communication in English and Portuguese; Spanish is a plus.
Bradesco Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Search for this job, NO EMPLOYMENT AGENCIES, HEAD HUNTERS, EXECUTIVE SEARCH FIRMS OR REPRESENTATIVE CALLS PLEASE.
We are seeking a detail-oriented Payroll Administrator to manage the accurate and timely processing of payroll at our manufacturing site. This is an on-site role responsible for handling weekly payroll for hourly employees and semi-monthly payroll for salaried employees.
The ideal candidate will have experience with payroll systems, particularly ADP, and will ensure compliance with all payroll policies, procedures, and regulatory requirements. Familiarity with ADP setup and implementation is a plus.
Key Responsibilities:
- Process employee payroll accurately and on schedule.
- Maintain and update payroll records, including new hires, terminations, and changes to employee information.
- Respond to employee payroll inquiries and resolve discrepancies.
- Ensure compliance with federal, state, and local payroll regulations.
- Prepare payroll reports and assist with internal and external audits as needed.
- Collaborate with HR and Finance teams to support payroll-related initiatives.
- Assist with payroll system setup, configuration, and process improvements, particularly in ADP.
Qualifications:
- Proven experience as a Payroll Administrator or similar role.
- Must be familiar with ADP payroll systems.
- Experience with ADP setup or implementation is a strong plus.
- Strong understanding of payroll processes, taxes, and compliance requirements.
- Excellent attention to detail and organizational skills.
- Strong communication and problem-solving skills.
- Proficiency in Microsoft Office, particularly Excel.
Education:
- Bachelor's degree in Accounting, Finance, Human Resources, or related field preferred.
Accounting, Finance, Human Resources, Global Technology, Resort Operations, Sales & Marketing, etc.) to support team and/or department objectives.
Generally, works under close supervision, or within well-established guidelines to complete routine tasks.
Under general supervision, assists in the planning, development, implementation, maintenance, and administration of compensation programs following established standards and policies at Marriott Vacations Worldwide (MVW).
The scope of compensation programs supported includes base wages/salaries, short term incentives, and long-term incentive programs for management and non-management positions.
In support of achieving internal equity policies, conducts job analysis and writes job descriptions and creates job families in support of creating career paths.
Conducts job evaluations and recommends job grades.
Conducts internal equity analyses by position and by department, makes wage/salary recommendations for conformance to budget and policy.
Audits evaluation of positions and application of existing classifications to individual associates in position.
Prepares reports and advises HR Business Partners in making compensation related decisions.
In support of achieving external equity policies, conducts, participates in, and analyzes compensation market surveys.
Creates wage and salary compensation structures with relevant HR data.
This role will provide direct compensation support for the Corporate aligned disciplines within the U.S.
and internationally including MVW Expat Compensation and Benefits policies.
Expected Contributions Market Pricing Conduct market pricing of jobs and determines job grades using existing wage/salary structures and job codes for new jobs in alignment with HRIS data systems and compensation management software needs.
Determine job matches to wage/salary survey benchmark jobs.
Prepares drafts of wage/salary structures by country and location in line with job pricing policy.
Determine wage/salary structures based on pay zone analyses based on geographic pay differentials, site classifications, and external compensation planning reports, etc.
In support of completing competitive market analyses of benchmark MVW jobs with external vendor, supporting with the job matching process.
Assists with analysis of external compensation market trends, regulations, and practices for the purpose of designing or modifying compensation strategies and programs across all disciplines within the U.S.
and internationally.
Prepares job evaluation requests by facilitating preparation of necessary documentation, including organization charts, job evaluation forms, FLSA assessments, and other relevant information for purposes of market pricing jobs.
Assists in selection of wage/salary surveys for purchase and participation.
Business Partnership Prepares reports in response to requests for associate job and compensation data related to the support of discipline compensation needs or departmental projects.
Serves as a compensation subject matter expert and consultant to Human Resources staff at corporate and across region.
Educates managers/associates on compensation management software programs by various methods.
Assists HR and business managers with compensation related issues.
Utilizes qualitative and quantitative methods and tools for analysis, interpretation, and to support the decision-making process with respect to compensation questions Compensation Program Execution Comp analysis Recommends compensation plan revisions and new compensation plan proposals that are cost effective and consistent with compensation trends.
Prepares job offer compensation recommendations in support of wage or salary increases and in light of individual associate performance.
Prepares merit increase and equity adjustment recommendations for departments/locations in support of formal wage or salary increases in recognition of individual and group performance.
Develops and documents procedures to streamline compensation program processes and to ensure compliance with regulatory requirements.
Maintain compliance protocols and executives according to company policies and international, federal, state, and local compensation, and tax laws and regulations.
Audits compensation data and information to validate compliance with company policies and international, federal, state, and local compensation, and tax laws and regulations.
Evaluate and analyzes compensation programs and presents findings to the Director, Corporate Compensation for review within the Compensation department for purposes of changing compensation programs Assist with the review and update of compensation program/process procedures and support with developing appropriate program task aids.
Escalate concerns identified during ongoing reviews.
Prepares and reviews written content for the Compensation Intranet site.
Shares in the preparation of content for associates via webinars and in person.
Acts as a liaison with non-U.S.
associates with the business, host country Finance and Accounting staff, external accounting firms for determining compensation and benefit tax treatment, and Payroll staff in support of administering the international assignments.
Supports with both Site Class and Geo Tiers analysis.
Performs other similar duties as requested.
General Operations Performs more complex quantitative and qualitative analysis for business processes and/or projects.
Often manages small projects, business processes or parts of larger ones.
Responds to, solves and makes decisions on more complex/non-routine business requests with limited to moderate risk.
Responsible for own work and contributing to team, department and/or business results.
May direct work of non-management staff.
Assists more senior associates in achieving business results by: identifying opportunities to enhance the effectiveness of business processes.
providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
participating in setting department operating plans.
recognizing and celebrating team successes.
achieving results against budget within scope of responsibility.
Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.
Candidate Profile Education Bachelor’s degree in Human Resources/ related field or equivalent practical experience.
Experience 3-5 years of progressive experience in compensation program analysis and support including compliance with relevant, federal, state, and local laws and regulations.
International an advantage Skills and Attributes Proven mathematical aptitude and data analysis skills.
Experience leading change and communicating effectively across multiple levels of management with divergent and conflicting agendas.
Project management competence and skill with ability to manage multiple tasks/projects.
Strong analytical skills for planning, estimating, budgeting, and monitoring program/project work.
Excellent written and verbal communication skills required.
Strong problem solving, communication and presentation skills.
The ideal candidate is organized and confident to work independently and is a strong team player able to work interdependently.
Ability to be culturally sensitive and to collaborate effectively with Human Resources colleagues from different countries and cultures.
Displays the necessary professional integrity and discretion for dealing with sensitive compensation data.
Demonstrated experience interacting effectively as an internal consultant with all levels of associates Intermediate level of ability with MS Office with advanced working knowledge of Excel required; familiarity with Power BI and Visio a plus.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Our vision in the Applied AI Solutions Go-To-Market team is to be a leading provider of AI and Agentic business applications, leveraging Amazon’s unique experience and expertise, used by millions of companies around the world to manage their day-to-day operations. Our mission is to accelerate our customers’ businesses by delivering intuitive and differentiated technology solutions that solve enduring business challenges. We approach this challenge by blending vision with curiosity, and Amazon’s real-world experience, to build opinionated, turn-key solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
We are seeking an experienced and strategic-minded Senior Tech BD to join the Applied AI Solutions GTM acceleration team and work closely with senior leaders, to ensure that we are aligned and working as single organization to achieve our strategic goals. This role will be pivotal in driving the successful implementation of key strategic initiatives and ensuring alignment with overall business objectives, to achieve our vision as a single organization.
This function will Accelerate the Applied AI Solutions GTM strategy and growth (as defined by our Operating Plan) through strategic initiatives that transform our organizational capability and operational excellence. This position requires a strong understanding of the internal AWS and external Partner business dynamics, AWS field enablement and planning processes, the ability to make important data-driven decisions, and bias for action to implement strategies that enhance performance with speed.
You must be uncomfortable with status quo, curious about new programs and initiatives impacting our customers, partners, and employees, and possess the ability to ask the right questions. This function needs to have a bias for action, make informed decisions, demonstrating a proactive approach to projects and tasks. You must be comfortable taking risks and raising the bar for new ways of doing things. Strong analytical, Think Big, Invent & Simplify skills are crucial for success in this position.
Key job responsibilities
1. Contribute to AAIS portfolio strategy development, architecting comprehensive strategies and analytics frameworks to drive data-driven decision making across regions.
2. Design and implement field and partner enablement programs, including training, and engagement models to transform sales effectiveness through innovative technology solutions.
3. Partner with GTM leadership to translate business questions into analytical frameworks that drive strategic initiatives and operational excellence
4. Develop geo-specific GTM plans and "Get to Green" plans, implementing scalable mechanisms that drive organizational effectiveness across multiple regions.
5. Build strategic relationships with field and partner leadership, serving as a primary liaison between AAIS GTM leaders and regional stakeholders.
6. Partner with business teams to deliver deep-dive analyses, highlighting business opportunities and risks, while managing feedback loops between field teams, partners, and GTM leadership.
7. Lead cross-organizational initiatives with partner teams to integrate solutions and streamline business processes.
8. Foster organizational alignment through effective communication of strategy and goals across all levels, driving proven results.
9. Analyze business dynamics and architect scalable solutions, identifying opportunities for AAIS-specific enhancements to AWS field and partner scaling programs.
10. Roll up sleeves and build sophisticated data models and data analysis as needed.
11. Proactively perform advanced analytics that support the business priorities, identify anomalies, and improve business process.
12. Ensure quality and consistency of analytical outputs across team deliverables. Oversee the development and maintenance of recurring reporting frameworks including AAIS initiatives and goals.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.- 5+ years of developing, negotiating and executing business agreements experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience in Go-To-Market, Business Development, Sales, or Consulting- MBA
- 3+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience
- Experience interpreting data and making business recommendations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , CA, Irvine - 147,9 ,100.00 USD annually
USA, CA, Mountain View - 162,7 ,200.00 USD annually
USA, CA, San Diego - 147,9 ,100.00 USD annually
USA, CA, San Francisco - 162,7 ,200.00 USD annually
USA, IL, Chicago - 147,9 ,100.00 USD annually
USA, NY, New York - 162,7 ,200.00 USD annually
USA, TX, Austin - 147,9 ,100.00 USD annually
USA, TX, Dallas - 147,9 ,100.00 USD annually
USA, WA, Seattle - 147,9 ,100.00 USD annually
As a VP, Client Success working remotely or at our principal place of business in Austin, Texas, you’ll be a part of bringing humanity to business.
#ExperienceTTEC What You’ll be Doing Reporting to the Technology, Media, & Communications (TMC) Portfolio Leader, this experienced executive will lead a specialized client portfolio across technology clients representing the TTEC Engage solution set.
The VP will nurture relationships with our clients to grow a profitable book of business leveraging your passion for – and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships.
As a client success executive, you should stay up to date on market trends impacting your clients’ industries and work to understand and anticipate their business needs to position TTEC as a value-add strategic partner to best support their objectives.
To be successful in this role, you will ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio.
You will be responsible for orchestrating TTEC teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably.
During a Typical Day, You’ll Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions.
Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance.
Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients’ business needs and market trends.
Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies.
Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels.
Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance.
What You Bring to the Role 15 years of business leadership experience, preferably in the customer experience industry In depth knowledge of customer experience with enterprise level technology industry clients Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques.
Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment.
A problem solver with demonstrated success influencing, managing and being part of matrix organizations.
Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment Someone who galvanizes the team, excites the masses about one’s vision / operational plan, and balances being a take-charge leader with having a collaborative approach COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $170,000-$210,000.
This position is eligible to participate in a sales incentive program.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following: Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line.
We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.
But don't take our word for it, check out some of the diversity and women in leadership awards on .
Remote working/work at home options are available for this role.
Location: East Coast (Miami – Wynwood office)
Company: Bio Minerals Corp. dba Biosil
About Biosil
Biosil is a clinically backed beauty supplement brand trusted for over 30 years to visibly support hair, skin, and nail health from within. Powered by our patented ingredient ch-OSA®, Biosil is a cult favorite in the wellness space.
We are entering a new phase of DTC growth in the U.S. and are bringing paid media fully in-house. This role is critical to scaling our Ecommerce channel profitably and building a high-performing acquisition engine.
The Role
We are hiring an experienced ads media buyer to take full ownership of paid acquisition across TikTok, Meta, and Google.
This is not a maintenance role. We are looking for someone who understands platform innovation, creative testing velocity, performance analysis, and how to build a scalable and profitable DTC media machine.
You will report directly to the Ecommerce Manager and collaborate closely with our graphic designer. You are expected to take ownership of performance insights, develop structured testing roadmaps, stay ahead of platform updates, and guide the overall paid media strategy.
Your mission: drive new customer acquisition while maintaining healthy, scalable ROAS.
Key Responsibilities
Paid Media Ownership
- Own and scale paid acquisition across TikTok, Meta, and Google
- Develop and execute full-funnel strategies (TOF, MOF, BOF)
- Build structured testing frameworks for creatives, audiences, and offers
- Continuously optimize toward efficient CAC and strong ROAS
- Identify scale opportunities while protecting profitability
- Monitor competitor media activity and adapt strategy accordingly
TikTok Expertise
- Deep understanding of TikTok Ads Manager and algorithm mechanics
- Experience scaling TikTok in a DTC ecommerce environment
- Strong knowledge of creative formats, hooks, UGC trends, Spark Ads, and native storytelling
- Ability to translate performance data into clear creative direction
Data & Performance Analysis
- Monitor and report on ROAS, MER, CPA, CVR, AOV, LTV signals, add-to-cart, and funnel performance
- Clearly identify what is working, what is not, and define a structured path forward
- Proactively present optimization plans and scaling recommendations
- Stay ahead of platform updates, new campaign types, and beta features
Creative Performance Feedback
- Analyze winning and losing creatives
- Provide structured feedback to the Ecommerce Manager and designer
- Propose new angles, formats, hooks, and testing hypotheses
- Help push the brand forward through data-driven creative iteration
About You
- 3+ years of hands-on media buying experience
- Proven success scaling TikTok Ads for DTC ecommerce (required)
- Strong experience with Meta Ads and Google Ads
- Strong analytical mindset with deep understanding of ecommerce KPIs (ROAS, MER, CAC, CVR, LTV)
- Comfortable translating performance data into structured creative testing roadmaps
- Experience in beauty or supplements is a plus
- Knowledge of Generative Engine Optimization (GEO), AI-search discoverability, and emerging AI-driven traffic channels is a strong plus
- Proactive, ownership-driven, and performance-focused
What We Offer
- Key in-house role in a growing DTC brand
- Direct impact on revenue and growth strategy
- Collaborative but performance-driven environment
- Miami office in Wynwood
How to Apply
Please submit your resume and a brief cover letter outlining your relevant experience to:
Title: VP, Customer Experience & Success
Location: USA (Bay Area preferred)
Reports to: President
Team Size: 50+ (CS, Professional Services, Support, CS Ops)
Company: Milestone Inc.
About Milestone:
Milestone Inc. is a leading Digital Experience Software and Services company focused on AI-first discovery, personalization, and conversion across all digital touchpoints. Our platform enables brands to be visible in search engines and AI answer engines through structured data, entity intelligence, and AI-driven orchestration.
We serve complex, multi-location enterprises across hospitality, banking/financial services, and MarTech-driven organizations, operating a hybrid SaaS + Services business model at scale.
VP - CS Role Overview:
Milestone is seeking a strategic, revenue-oriented VP of Customer Experience & Success to own retention, expansion, partnerships, and customer outcomes across a global customer base.
This is a revenue-adjacent executive role, accountable for GRR, NRR, churn reduction, expansion ARR, payback period, and customer lifetime value—not just customer satisfaction.
The VP - CS will design and operate a modern, AI-powered Customer Success engine, spanning onboarding through expansion, while leading distributed teams across the US, India, Canada, and Mexico.
Problems We Are Looking to Solve:
The VP - CS will be entrusted with solving systemic, enterprise-level challenges including:
- Lifecycle execution challenges across onboarding, adoption, renewal, and expansion
- Limited predictability in churn risk, renewals, and expansion forecasting
- Scalability and repeatability in CS playbooks
- Fragmentation across SaaS + Services delivery models
- Underutilization of AI and automation in CS workflows
- Weak executive-level customer relationships in complex verticals
Key Responsibilities:
1. Strategic Customer Success & Revenue Ownership
- Own and improve GRR, NRR, churn, expansion ARR, CLV, and cohort health
- Operate and forecast a multi-million-dollar global book of business
- Design and run end-to-end scalable and repeatable lifecycle playbooks:
- Onboarding → Adoption → Value Realization → Renewal → Expansion
- Establish a rigorous operating cadence:
- QBRs, executive reviews, health scoring, churn risk models, expansion pipelines
- Directly align CS outcomes with Company OKRs and board-level metrics
- Own the creation of systematic, built-in expansion engines so that customers adopting the Milestone product stack have defined, automatic ARR growth year over year.
2. Global Leadership & Operating Rigor
- Lead and scale 60+ global team members across CS, PS, Support, and CS Ops
- Implement clear playbooks, SLAs, escalation models, and governance
- Drive tight cross-functional alignment with Sales, Product, Marketing, Engineering, and Delivery
- Lead change management for:
- New processes
- Pricing & packaging shifts
- AI-enabled workflows and tooling
3. MarTech, Hospitality & Banking Domain Leadership
- Bring deep expertise in MarTech ecosystems:
- CDPs, CRMs, personalization, attribution, ABM, campaign orchestration
- Demonstrate direct experience serving hospitality and banking / financial services clients:
- Translate platform capabilities into vertical-specific business outcomes
- Act as an executive partner to CMOs, CDOs, Heads of Digital & Loyalty
4. AI, Automation & CS Technology Leadership
- Deploy AI-driven Customer Success capabilities, including:
- Predictive health scoring
- Churn and risk signals
- Automated play triggers & next-best-action systems
- Renewal and expansion forecasting
- Drive automation across the CS stack:
- CRM, ticketing, in-app guidance, chatbots, knowledge bases
- Improve:
- Time-to-value
- CS productivity
- Margin and scalability
- Continuously evaluate and optimize AI tools across CS and MarTech ecosystems
5. Hybrid SaaS + Services Model Excellence
- Operate seamlessly across:
- Recurring SaaS (land-and-expand, usage-driven models)
- Services (projects, retainers, SOWs, campaigns)
- Define clear value, scope, and success metrics for blended offerings
- Partner with CS Ops / Rev Ops to standardize:
- Handoffs
- Capacity planning
- Margin and profitability tracking
- Replace hero-driven delivery with repeatable, scalable execution models
6. Executive, Entrepreneurial & Culture Leadership
- Bring an entrepreneurial mindset suited for ambiguity and scale
- Build a strong CS leadership bench in the Bay Area while leveraging global teams
- Demonstrate executive presence through:
- Board-level storytelling
- Strategic customer engagement
- Partner and ecosystem leadership
- Serve as a culture carrier, reinforcing:
- Ownership over activity
- Accountability over intent
- Customer obsession over internal comfort
Ideal Candidate Profile:
We are seeking a strategic, data-driven, and execution-focused CS leader who:
- Thinks in outcomes, revenue, and systems, not just relationships
- Operates comfortably with C-suite buyers in complex enterprises
- Understands SaaS economics and services margin deeply
- Can design scalable operating models and still drive execution
- Is equally credible with boards, customers, and frontline teams
- Strong learning mindset
Required Experience & Qualifications:
- 15–20+ years in SaaS, MarTech platforms, agencies, or high-growth B2B environments
- Proven VP or Sr Director experience owning retention and expansion outcomes
- Previous high growth/startup experience is must have
- Strong command of CS economics:
- GRR, NRR, churn, expansion, payback period, cohort health
- Deep exposure to hospitality and/or banking verticals
- Global leadership experience across multi-time-zone teams
- Bay Area presence preferred
Key Focus Areas (2026 Lens):
- Revenue retention and expansion predictability
- Lifecycle playbook standardization at scale
- AI-powered CS workflows and automation
- Executive-level customer partnerships
- Margin improvement across SaaS + Services
- Establishing and Growing Partnership /Agency Programs
KPI & Metrics Ownership:
- Gross Revenue Retention (GRR)
- Net Revenue Retention (NRR)
- Churn Rate (Logo & Revenue)
- Expansion ARR
- Customer Lifetime Value (CLV)
- Time-to-Value
- Renewal Forecast Accuracy
- CS Productivity & Margin
- Customer Sentiment (NPS / CSAT)
- AI Automation Adoption & Efficiency Gains
What Success Looks Like (First 12–18 Months):
- Measurable improvement in GRR, NRR, and churn reduction
- Globally adopted lifecycle playbooks
- Predictable renewal and expansion forecasting
- AI-driven CS workflows delivering efficiency gains
- Strong executive relationships across top accounts
- A scalable, high-performing global CS leadership team
Why Milestone:
- Founder-led, award-winning, AI-first platform
- Deep focus on GEO, AI visibility, and customer outcomes
- Opportunity to shape Customer Success as a true growth engine
- Certified Great Place to Work
SatPort is the world’s leading carrier-neutral ground infrastructure platform, purpose-built to support the next generation of satellite operators. Backed by long-term capital from global investment organization EQT, SatPort delivers build-to-suit teleport and gateway solutions for LEO, MEO, and GEO constellations. We combine deep operational expertise with the financial strength to fund, develop, and scale mission-critical infrastructure globally. Our model enables customers to lock in predictable operating costs across the full asset lifecycle, eliminating capital burden and operational complexity. Orbitally agnostic and globally distributed, SatPort provides secure, resilient, and strategically located infrastructure, allowing operators to focus on space while we power their ground networks. For more information visit or contact via email:
Site Manager:
The Site Manager is responsible for the safe, efficient, and timely delivery of construction activities for crucial infrastructure, followed by ongoing facility operations once the site is operational. This dual-phased role oversees day-to-day site activities from civil works through commissioning, then transitions to managing continuous facility operations supporting mission-critical satellite services. The Site Manager coordinates multidisciplinary teams, ensures compliance with contractual, quality, and HSE requirements, and acts as the primary on-site representative of SatPort. During operations, the Site Manager maintains site availability, manages facility systems, and ensures the site meets SLA and uptime commitments within the broader SatPort network. This role demands someone who can drive construction execution with urgency while maintaining strong stakeholder relationships and ensuring projects are delivered on schedule and within budget - working with energy and purpose to ensure all key deliverables and details are managed efficiently and effectively.
Key Responsibilities:
- Oversee the build - lead day-to-day site operations to ensure safe, timely, and high-quality project delivery
- Coordinate subcontractors, vendors, and multidisciplinary site teams
- Monitor construction progress against schedule and resolve site issues proactively
- Ensure works comply with approved drawings, specifications, and quality requirements
- Team with clients, consultants, and internal stakeholders, including Legal, Regulatory, Systems and Network Engineering and IT on-site matters and the site’s role in the wider SatPort network
- Maintain accurate site records, reports, and documentation
- Serve as on-site facility manager responsible for ground station availability, reliability, and operational readiness.
- Develop and execute preventive maintenance programs; track equipment lifecycles and plan capital replacements.
- Own site-level incident response for facility events (power outages, equipment failures, weather events) and execute emergency operating procedures
- Coordinate with the NOC and engineering teams on site-level support for antenna, RF, baseband, and network infrastructure
- Manage on-site vendor relationships, site operating budgets, and facility KPIs, including uptime and maintenance
- Support site expansion, technology refresh, and capacity projects as the SatPort network evolves
- Ensure ongoing compliance with building codes, environmental permits, OSHA, and applicable FCC site requirements
Essential Knowledge & Skills:
- Proven experience in building ground infrastructure sites with significant experience managing contractors and multidisciplinary teams
- Solid knowledge of HSE regulations and quality control processes
- Demonstrated experience in facility operations for mission-critical, high-availability environments
- Working familiarity with electrical power systems, HVAC, fire protection, and building management systems
- Excellent problem-solving and decision-making under site pressures
- Great communication skills with the ability to manage and drive stakeholders to work together and focus on operational readiness
- High level of organization, planning, and prioritization ability
Multiple locatios are available for this role:
- Miami (US)
- Paris ( France)
- Johannesburg (South Africa)
- Seoul (Korea)
Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.
We are seeking an Infrastructure and Application Management Services Director to oversee IT Services and Application Management Services (AMS).
This role is responsible for directing the teams that deliver IT shared services across the global Shaw organization. This includes oversight of the IT Service Desk, International IT Support, and Application Managed Services (AMS) for large-scale platforms for Cloud enterprise systems and applications. The role will also manage third party service provider engagements and may hire contractors as needed to meet the company’s IT service demands.
Reporting to the Vice President of IT User Experience, this position ensures that Shaw associates and facilities around the globe receive high-quality 24/7 IT service. This role will collaborate with Sr IT and business leaders—both domestic and international—to define IT service strategies that support business and digital objectives. These strategies are executed through direct and indirect reporting structures and are measurable by leveraging performance indicators aligned with IT and business service level agreements.
This role emphasizes service excellence and user experience in alignment with Shaw’s IT strategy and The Shaw Way. It also includes mentoring and coaching associates who demonstrate leadership potential, passion, and sound judgment.
Essential Duties and Responsibilities
Leadership & Strategy
- Provide strategic oversight and leadership for end user shared support services.
- Lead the application managed services (AMS) program strategy
- Foster a high-performance culture across vendor and internal teams.
- Collaborate with business and IT leaders globally to align services with enterprise goals.
- Lead strategic planning for technology refresh support, service innovation, and AI adoption for service delivery.
Operational Oversight
- Provide direction for outsourced delivery of service desk and AMS operations.
- Oversee capital planning and OPEX budgeting for end user services.
- Direct service delivery improvements through KPIs, SLAs, and ITIL-aligned processes.
- Drive continuous improvement and operational excellence across all service areas.
Innovation & Transformation
- Lead transformation efforts for a global IT services model, including AMS programs
- Lead adoption of service-related AI, automation, and digital workplace tools.
- Champion user-centric service models and agile delivery practices.
Vendor & Financial Management
- Manage global relationships with key partners for service delivery engagements.
- Oversee financial planning, budgeting, and cost optimization for shared services.
Primary Responsibilities:
- Oversee the engagement and ensure effectiveness of third-party Application Managed Services for key Shaw enterprise systems, such as Oracle Fusion, internal mainframe systems, packaged imaging system, pricing solutions, etc. ensuring SLA/KPI compliance and service quality.
- Lead enterprise transformation efforts and provide strategic direction for global IT Service Desk 24x7 support.
- Lead and support the International IT Support Manager and IT support personnel.
- Drive transformation in IT service quality; implement continuous improvement to resolve service issues while focusing on cost optimization efforts.
- Contribute to the development of strategic IT infrastructure and service direction.
- Collaborate with business and IT leaders to assess service needs and ensure the IT Service organization is structured to meet them.
- Monitor KPIs for the performance and efficiency of service areas and third-party service providers to ensure high standards are maintained.
- Develop and manage capital and operating budgets for the IT service organization and AMS program.
- Set, monitor, and communicate departmental goals.
- Apply the Performance Experience (PX) model to manage team performance.
- Hire, develop, and allocate staff to support business needs.
- Negotiate contracts with vendors, consultants, and service providers.
- Participate in cross-functional teams and committees as needed.
- Travel up to 15%.
Skills & Abilities:
- Strong verbal and written communication skills across all organizational levels.
- Proven ability to lead managers, set goals, and evaluate performance.
- Customer service and user experience focus.
- Strong problem-solving and troubleshooting capabilities.
- Effective organizational and time management skills.
- Experience managing budgets, vendor relationships, and invoice processing.
- Goal-oriented with a strong drive to exceed expectations.
- Ability to manage competing priorities in high-pressure environments.
- Collaborative work style and strong interpersonal skills.
- Demonstrates initiative, accountability, and integrity.
- Embraces and promotes change in a dynamic environment.
- Committed to ongoing training and development for self and team.
- Manage corporate resources efficiently and cost-effectively.
Required Experience & Education:
- Bachelor’s degree in IT/Computer Science, Business, Engineering or related field
- 8+ years in AMS and IT shared services leadership roles with proven experience in managing large-scale AMS engagements.
- Strong understanding of ITIL processes and AMS operating models.
- Experience in ticketing tools (e.g. Service Now/ADO) and SLA/KPI-driven delivery environments.
- Proven experience in global service transformation.
Preferred Experience
- Experience with industrial computing in manufacturing and distribution environments is a plus.
- Experience in multi-technology AMS environments.
- Familiarity with automation and AI-driven AMS solutions.
- International business and travel experience preferred.
- Experience with ServiceNow preferred.
Work Schedule/Location: This position is a hybrid position based in Dalton, GA, with the expectation that you will be in the Dalton, GA office for a minimum of three (3) days per week. The days to be onsite are flexible, with the exception of some scheduled mandatory management and team meetings, scheduled in-person business meetings, and/or specific days at the manager’s request. Hybrid schedule is subject to change in the future.
Because of the in-office requirements, candidates must either reside within a reasonable commuting distance or be willing to relocate. Relocation assistance may be available for qualified candidates.
Want to join a growing, winning team for a company selected both locally and nationally as a Best Place to Work that dreams big, innovates, and has fun? Healthy smiles and healthy lives are at the heart of what we do, which is why we have been named 2022, 2023, 2024, and 2025 Healthiest 100 Workplaces in America. If you have a strong record of putting customers first, sharing ideas, collaborating with others who enjoy a fast-paced, fun, and engaging environment, we want to learn more about you!
Surency provides flexible and straightforward reimbursement accounts, vision insurance and COBRA administration plans. We are proud to offer plans that are easy to use and easy to understand.
- Surency Flex provides a variety of flexible consumer-directed health care plans, including FSA, HRA, HSA, and commuter benefits.
- Surency vision, powered by the EyeMed network, offers consumers one of the largest nationwide networks through both retail and independent benefits.
- Surency COBRA provides employers administrative services to make employee benefit transitions seamless.
At Surency, we strive for excellence in everything we do while living well through a holistic culture of health and wellness. We earn customer trust and loyalty every single day. We put the user first – their needs drive our innovative solutions. We strive to be inclusive, curious, and collaborative and we care about and support our community.
How We Take Care of Our People:
- A diverse, fun, and engaging workplace that feels like a small and close-knit community that will make you feel at home while you are at work!
- “You” time: we offer paid vacation, sick time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice.
- Top-notch health benefits: we offer best in class health, dental, vision, and supplemental plans.
- Competitive compensation package that includes an annual merit increase.
- 401(k) plan with company match and additional contribution for those who are eligible.
- SupportLinc-24/7 365 Employee Assistance and Wellness program for you and everyone in your household.
- Career growth: Education/tuition assistance, corporate memberships, seminars, lunch and learns, etc.
- Named the top 2022, 2023, 2024, and 2025 Healthiest 100 Workplaces in America: Gym membership benefits. The Culture and Wellness Committees plan various fitness and healthy habits challenges, cooking demonstrations, mental health seminars, social and volunteer engagement opportunities, and more.
Surency Has Been Recognized Nationally and Locally As:
- 2024 Innovator of the Year by the Wichita Business Journal
- Named 2022, 2023, 2024, and 2025 Healthiest 100 Workplaces in America by Springbuk
- Named a Best Place to Work by the Wichita Business Journal 2021, 2022 and 2023
- Nationally selected as Best Places to Work in Insurance in 2021 and 2022
- Company of the Year for Insurance by the American Business Awards (Gold Award).
- Bronze Award as one of the Top Employers in the US for our “exemplary” Covid-19 response
- Healthy Workplace Gold Award for excellence in employee engagement and community service
- AM Best “Excellent” rating among over 16,000 insurance companies for business management, innovation, operating performance, and risk management.
Responsibilities:
- Attains monthly and annual sales quotas across multiple new lines and upsells additional lines of business in our existing groups in Illinois.
- Develops statewide sales plans, establishes sales priorities, and executes multi-channel sales strategies across the State.
- Prospects for business through networking and lead generation.
- Analyzes the business, competitive environment, challenges and needs of sophisticated brokers and complex prospects in a wide variety of states, industries, and geographies.
- Responsible for establishing, maintaining, and expanding relationships with existing brokers, groups, and customers.
- Responsible for preparing quotes and responding to RFPs, which may include running Geo Access and disruption reports.
- Customizes complex business solutions to meet each prospect’s needs while having a strong knowledge of the customer’s business and our products, services, and capabilities.
- Ensures that customer, broker, and prospect’s needs are addressed and resolved quickly, personally, and responsively.
- Provides weekly sales reports and ensures all sales activities, quotes and sales are entered (in Salesforce) on a daily and weekly basis.
- Tasks may include working with the Implementation Specialist and multiple internal departments to ensure smooth new group transitions.
Qualifications:
- College degree required. Sales, marketing, business, or education are preferred. Requires life and health insurance license for all states in which the sales executive sells products.
- A minimum of two years’ experience in sales is required. Experience in selling service-related products is preferred.
- Excellent written and verbal communication skills required.
- Ability to work independently required.
- Negotiation, selling to customers’ needs, relationship-building, managing process, and developing budget required.
- Knowledge of sales and the insurance industry is preferred.
- Ability to travel required.
First-year total target compensation of $130K–$160K (base + commission).
Must live in or around the Chicago, Illinois area.
Surency is an equal opportunity employer.
