Framework Synonym Jobs in Usa

Description

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  Own and lead the Tech, Media & Entertainment client portfolio within Insights Services.
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  Serve as the primary point of contact for key client stakeholders across multiple accounts.
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  Translate business objectives into structured insights programs and reporting frameworks.
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  Ensure delivery excellence across dashboards, reports, executive presentations, and strategic recommendations.

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  Lead and develop a team of 3-4 analysts.
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  Provide structured coaching, performance feedback, and development planning.
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  Ensure workload prioritization and resourcing across accounts within the vertical.
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  Foster accountability, quality standards, and consistent delivery practices.
  
  

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  Oversee account timelines, scope adherence, and delivery milestones.
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  Monitor project health, utilization, and margin performance within your vertical.
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  Partner with Sales, Client Success, and Product to ensure alignment and scalable solutions.
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  Escalate risks early and proactively remove blockers impacting delivery.

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  Ensure consistent application of research methodologies and media measurement frameworks.
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  Maintain high standards for storytelling, visualization, and strategic clarity.
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  Contribute to SOP refinement and knowledge sharing within Insights Services.

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  Bachelor's degree in PR, Communications, Market Research, Business, or a related field; advanced degree preferred.
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  4+ years of experience in insights, media analytics, market research, or related fields, with 1-3 years of people management experience.
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  Proven track record in managing large-scale, multi-stakeholder insights programs with measurable business impact.
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  Expertise in research methodologies, media measurement KPIs, and translating complex data into actionable strategic recommendations.
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  Experience in Tech, Media, or Entertainment industries preferred.
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  Commercial awareness, including scope management and margin sensitivity.
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  Demonstrated success in leading and developing high-performing teams.
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  Exceptional executive presence with the ability to influence senior stakeholders internally and externally.
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  Business-level fluency in English (additional languages a plus).

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  Enjoy flexible paid time off that allows you to have an enhanced work-life balance.
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  Excellent medical, dental, and vision options
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  401(k) matching, life insurance, commuter benefits, and parental leave plans
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  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
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  Energetic work environment with a hybrid work style, providing the balance you need.
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  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

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  Base Salary of $115,000 - $132,000 USD per year + 10% annual bonus paid in quarterly installments [subject to the terms of the applicable bonus plan] Total compensation range for this position: $126,500 - $145,200 USD per year.

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

Rite-Hite is a global leader in industrial safety and efficiency solutions. As part of our digital transformation journey, we are seeking an innovative Device and Edge Software Architect to help build and scale connected, intelligent systems that drive real-time insights, operational efficiency, and customer value at multiple levels. The ideal candidate combines technical depth, business acumen, and technical leadership excellence to deliver best-in-class digital solutions that bridge software, hardware, and service workflows across global industrial environments.

The Systems Architect, Device and Edge Software is responsible for defining and guiding the architecture of device-level, embedded, and edge software solutions that support connected and intelligent industrial products. This role ensures that software deployed on devices, controllers, sensors, and edge platforms is scalable, secure, reliable, and aligned with enterprise product and platform objectives.

The architect partners closely with product management, engineering, and digital teams to translate business and customer requirements into robust technical foundations. These foundations enable consistent product behavior, efficient lifecycle management, and high-quality user experiences-- including IoT-enabled hybrid mobile applications-across a range of industrial environments.

CORE RESPONSIBILITIES

• Define and maintain reference architectures, design patterns, and technical standards for device, embedded, edge, and mobile-connected software.
• Establish common approaches for firmware, edge applications, data handling, communications, and lifecycle management.
• Ensure architectural decisions support scalability, reliability, safety, and security requirements.

Innovation Leadership:

• Drive the strategic use of AI and ML by establishing data feedback loops, AI/ML pipelines, and model lifecycle management-treating data as a product and AI as a platform differentiator.
• Own a portion of the internal technology radar and innovation pipeline, regularly evaluating and incorporating transformative technologies.
• Foster a culture of agile innovation, engineering excellence, and continuous learning.
• Help build a culture of secure, ethical, and transparent technology practices-leading compliance with cybersecurity, privacy, and responsible AI frameworks.

• Partner with product management and engineering teams to enable new and evolving connected product capabilities.
• Guide architectural decisions related to embedded compute, edge processing, sensors, mobile-connected workflows, and advanced software features.
• Promote reuse and consistency of software components across devices, edge platforms, and hybrid mobile applications.

• Define patterns for integration between device and edge software, hybrid mobile applications, and enterprise or cloud-based platforms.
• Ensure solutions support a range of deployment models, including online, offline, and hybrid environments.
• Promote interoperability with internal systems and third-party technologies where appropriate.

• Define secure-by-design architectural principles, including device identity, access control, and software update mechanisms.
• Ensure alignment with applicable safety, quality, and industrial cybersecurity standards.
• Participate in design and architecture reviews to assess risk, resilience, and compliance.

• Collaborate across product management, software, hardware, manufacturing, service, IT, and mobile application development teams.
• Provide technical leadership, mentorship, and guidance to engineers / engineering teams.
• Influence architectural decisions through expertise, data, and collaboration rather than direct authority.
• Partner with Product Management to translate market-defined requirements into scalable, maintainable, and extensible platform capabilities.
• Partner with Product Management, Customer Success, and Field Service teams to ensure user-centric roadmap delivery.
• Serve as the technical voice in strategic customer conversations and enterprise implementations.
• Ensure strong integration between cloud software, IoT hardware, and connected products ecosystem.

• This role does not have direct reports but is expected to provide technical leadership and architectural guidance across multiple teams.

QUALIFICATIONS

Education & Experience:

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, or a related technical field required; Master's degree preferred.
• 8+ years of experience in embedded systems, firmware, device software, edge computing, or IoT-connected mobile application ecosystems, with demonstrated experience in architectural design or technical leadership roles.
• Experience delivering software for industrial, connected, or safety-critical products preferred.

Knowledge / Skill Requirements:

• Strong understanding of embedded, edge, and IoT-connected mobile application architectures.
• Experience designing systems that support hybrid mobile applications (online/offline, secure local connectivity, cloud synchronization).
• Ability to think systemically across hardware, software, edge, and mobile boundaries.
• Experience balancing innovation with scalability, reliability, and maintainability.
• Strong communication skills and ability to influence cross-functional stakeholders.
• Experience with industrial automation, connected products, or IoT ecosystems is a plus.
• Expertise with machine learning, natural language platforms, and real-time inference frameworks.

Leadership & Collaboration:

• Visionary technical leader who can inspire cross-functional teams and align stakeholders to a shared product vision.
• Exceptional communicator across technical and non-technical audiences.
• Committed to data-driven decision-making and delivery excellence.

Why Join Rite-Hite Digital Solutions?

As a technology leader within a globally trusted industrial brand, you will play a pivotal role in shaping the future of connected safety, productivity, and automation solutions. Through the development of digital solutions, you will help thousands of customers digitize their operations, improve asset performance, and elevate service delivery. Join us to lead transformative innovation at the intersection of software, hardware, and real-world industrial impact.

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

Pyramid Systems is seeking an experienced DevOps/AWS Engineer take responsibility for creating, building, deploying, orchestrating, and automating deployment packages in AWS cloud-based environment.

• Design and automate cloud environments at scale using Infrastructure as Code tools
• Design and develop fully automated software delivery pipelines
• Efficiently collaborate within and across agile teams to maximize productivity
• Develop technical documentation, architecture diagrams, and similar
• Engage in all agile ceremonies including backlog grooming, demos and retrospectives
• Eliminate roadblocks and hindrances preventing teams from delivering software
• Assist the team in documenting and leveraging cloud and DevOps best practices
• Fullstack development using modern frameworks and languages Python or JavaScript
• Quickly learn and adapt to new technologies, frameworks, or project requirements as needed
• Apply critical thinking and a solutionoriented mindset to identify issues and propose effective resolutions
• Integrate AI/ML models into applications to enhance functionality, automation, and overall user experience
• Collaborate with crossfunctional teams to design scalable architectures supporting both traditional and AIdriven features
• Implement best practices for model deployment, data handling, and performance optimization in AIenabled systems

• Bachelor's degree in computer science, engineering, or related field
• Must have AWS certs and/or CompTIA relevant certifications
• 5+ years of experience managing cloud or virtualized infrastructure
• Passionately practices Infrastructure automation using Terraform, Ansible, or similar
• Knowledge and familiarity with Docker and Kubernetes
• Fluent in at least one programming language - Python, Go, Typescript, JavaScript or similar
• Strong system administration experience in Linux
• Knowledge of AWS DevOps with GitHub Actions, GitLab CI/CD, Jenkins, or similar
• Strong team player, communicates well, and caries an infectious can-do attitude
• Must have hands on experience with Claude Code or similar AI tools
• Strong experience in compliance frame works like: ATO, SOC 2, PCI-DSS, FedRAMP, NIST 800-53, or CIS Benchmarks

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

JobOverview

The Staff Engineer, Sustainabilityleads sustainability initiatives across product development, operations, and supply chain whileestablishinggovernance frameworks. It ensures measurable environmental impact reductions, compliance with FDA/ISO standards, and trusted performance metrics aligned with business strategy.

Job Responsibilities and Essential Duties

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  Drive carbon reduction roadmap and eco-design principles.

  
  
  

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  Lead lifecycle assessments and integrate sustainability into product development.

  
  
  

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  Collaborate with suppliers on low-carbon initiatives.

  
  
  

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  Support compliance with ISO 14001, ISO 14040, and FDA standards.

  
  
  

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  Ensure raw material complianceto include RoHS, REACH, EU MDR Prop65

  
  
  

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  Define and standardizegovernance & KPI'sacross teams.

  
  
  

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  Ensure data integrity and consistent reporting.

  
  
  

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  Build dashboards to track sustainability and performance KPIs.

  
  
  

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  Review and updategovernanceto align with evolving strategies.

  
  
  

MinimumRequirements

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  Degree in Engineering, Sustainability,Project Management,or Data&Analytics.

  
  
  

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  7+years in sustainability, governance, or regulated environments.

  
  
  

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  Knowledge of lifecycle assessment, ISO frameworks, and BI tools (Power BI, Tableau).

  
  
  

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  Strong communication, stakeholder management, and analytical skills.

  
  
  

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  PMP Certification a plus.

  
  
  

Salary range: $98,000.00 - $125,000.00 plus bonus targeted at 10% (depending on overall company performance)

#LI-LG1

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

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• Health, Dental, and Vision insurance benefits
  
• 401k plan with company match
  
• Paid Time Off
  
• Wellness initiative & Health Assistance Resources
  
• Life Insurance
  
• Short and Long Term Disability Benefits
  
• Health and Dependent Care Flexible Spending Accounts
  
• Commuter Benefits
  
• Parental and Caregiver Leave
  
• Tuition Reimbursement
  

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Currently seeking multiple Full Stack Developers in support of the of U.S. Citizenship and Immigration Services (USCIS) Engineering Support for Identity Services (ESIS), this individual will support Agile Application Development technologies and capabilities in the areas of software development, systems engineering, integration, and test of software applications and infrastructure. Will be skilled with front-end, back-end, and database development. Design and implement full stack cloud solutions to include IaaS, PaaS, and SaaS. Design and deploy computing infrastructure, physical or virtual machines and other resources like virtual-machine disk image library, block and file-based storage, firewalls, load balancers, IP addresses, virtual local area networks. Implement cloud-based platform services for AWS. Implement cloud-based software as service for AWS. Perform DevOps functions.

Key Skills:

• 10+ years of experience with full stack engineering with proficiency in database development/integration as well as server and client application development/integration
• Software developing experience using Python and Java Spring framework
• Experience with other software technologies such as Web Services (SOAP/REST), React/Angular, VS Code, SQL, Gradle, and/or Git
• AWS experience required with experience deploying enterprise applications in AWS
• Experience with CI/CD environment tools such as Docker, Jenkins, Ansible, Kubernetes

• Software development with Python, Java, React, and various scripting languages
• Design data models and web APIs and creation of software tasks from system requirements
• Perform requirements analysis, design, development, unit, and integration testing of software, troubleshooting and debugging of the system
• Immediate responsibilities will include enhancing and maintaining the existing system as well as design, development, and documentation of new features
• Create Git Releases, pull request and code reviews
• Query logs utilizing Splunk and will monitor dashboarding utilizing New Relic
• Usage of Atlassian Tools for day to day tasks within the Scrum process
• Implement web services, data persistence access features and external interfaces
• Partner closely with front-end and database engineers to ensure features are developed holistically
• Follow Agile software development methodology and team architecture standards.
• Will need to be able to read Architecture Diagrams
• Perform test service to improve code coverage, mocking services, test driven development and unit testing
• Will modify Helm Charts, Jenkinsfiles, and Dockerfiles

• MUST BE US CITIZEN
• Bachelor's degree required
• Must be able to obtain and maintain a Public Trust security clearance
• 10+ years expereince in Software Engineering
• Must have experience in Python and Java Spring Framework (Boot, Batch, Data, Security)
• Must have experience with other software technologies such as Web Services (SOAP/REST), React/Angular, VS Code, SQL, Gradle, and/or Git
• Experience with design, development, enhancement, troubleshooting and debugging of web applications
• Must have experience in AWS cloud environment and with CI/CD tools (ie. Docker, Jenkins, Kubernetes) for deployment processes, monitoring production environments, and modifying docker/Jenkins files and helm charts
• Experience with scripting languages (Python, Bash, Powershell, Perl) is not required but nice to have
• Understanding of the concept of branching and utilizing technological tools such as Git, VS Code, and/or Rancher to perform
• Experience with creating Git releases, creating pull requests, and reviewing code
• Experience monitoring dashboards utilizing New Relic
• Experience with Splunk to query logs
• Experience with Junit testing preferred
• Experience creating release instructions utilizing JIRA
• Experience developing and integrating complex software systems through the full SDLC
• Experience with Agile Scrum
• Must have strong written and verbal communication skills

Job Title: Product Manager (Beazley Digital - API/Services)

Division: Beazley Digital

Reports To: As per Beazley's organisation chart

Key Relationships:

Head of Digital Underwriting, Head of Digital Operations

Within Beazley:CIO, other senior IT Leads, Head of PMO/VRF, Enterprise Architect, Other Product/Project Managers, Commercial Management, Information Security, External Suppliers

Job Summary:

The product manager is accountable for the technology roadmap, design, development, enhancement, delivery, and budgeting for the digital product /technologies they lead. Ensuring technology is aligned to business value, OKRs and target architecture. The role ensures the technology is developed and maintained using sound business and technology management practices and it supports business transformation by enabling new capabilities and growth. Using agile and product management methods to ensure you are "delivering the right thing" in "the right way".

Key Responsibilities:

End-to-end Delivery & Execution

• Own end-to-end delivery of product/technology initiatives, ensuring alignment from discovery through deployment and ongoing optimisation.

• Define clear delivery outcomes, success measures and release plans in partnership with Product, Change, Engineering and business stakeholders.

• Lead prioritisation and execution across the delivery lifecycle, balancing strategic objectives with operational needs.

• Ensure teams remove blockers, maintain delivery momentum and operate with high transparency on progress, risks and dependencies.

• Champion agile ways of working, continuous delivery and automation to accelerate time to value.

• Oversee quality assurance, testing and release management to ensure secure, high-quality, production ready outputs.

• Drive postlaunch monitoring, analytics and continuous improvement to maximise product value and performance.

Strategy and Business Management

• Develop and maintain a strategic product roadmap aligned to OKRs and business plans.

• Partner with the business owner and key users to assess current and future needs and shape multiyear plans.

• Continuously refine governance and decision-making processes across run, grow and transform activity.

• Build, develop and retain a high performing technology delivery team.

• Work with digital leadership to define cost and resourcing models and support effective demand planning.

Budget Management

• Collaborates with the digital leadership team and business owner to make funding and resource reallocation decisions.

• Manages the product budget including run, growth and transform, makes informed and dynamic investment prioritization decisions supported by data.

Technology Management

• Work with Group Technology, Information Security, Data Management and Architecture teams to align and leverage enterprise architecture.

• Oversee day-to-day technology operations and drive continuous improvement in performance, security, availability and usability.

• Define and track channel KPIs to improve adoption, performance and user experience.

• Coordinate with other product managers to avoid duplication and manage interdependencies.

• Manage vendor relationships in line with group frameworks and build strategic partnerships aligned to Beazley Digital's OKRs.

• Embed industry standards and practices such as Agile, DevOps, InfoSec and modern data architecture to ensure resilience and agility.

Digital Transformation

• Act as the technology contact for the product, partnering with cross functional teams to evolve processes and operating models.

• Scale innovation and new insurance propositions into the channel where feasible.

• Recommend business process, commercial and UX improvements to enhance adoption.

• Apply design thinking, customer journey mapping and data insights to drive end-to-end channel value.

• Identify and champion emerging business and technology trends that support channel OKRs.

• Contribute to embedding digital opportunities into Beazley Digital's strategy to drive growth, efficiency and risk reduction.

General:

It is important that within all your interactions both internally and externally you adhere Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.

• Undertake training on Beazley policies and procedures as delivered by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.

• Display business ethics that uphold the interests of all our customers.

• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.

• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.

• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Personal Specification:

Education and Qualifications

• Product Management or Product Owner certification desirable but not essential

• Agile certification desirable but not essential

Skills and Abilities

• Strong business understanding and ability to work in partnership with the business

• Strong Technology Product Management skills and/or Programme Management skills

• Demonstrated ability to manage technology and business change projects with demonstrated delivery of business value and pursuit of quality

• Experienced in change management, able to understand and advise on how to implement process, technology and people changes while minimising the delivery risks

• Understanding of business strategy and the work of the teams within the customer organisation

• Able to identify and help the team assess options and solutions that best fit business requirements

• Proven team management and leadership capability within a change and technology context

Knowledge and Experience

• Previous experience in technology

• Previous experience in budget management

• Previous experience of delivering multiple, complex IT projects, preferably covering the use of internal resources, third party (packaged) solutions and outsourced services

• Previous experience of the use of various analysis and delivery frameworks covering scope definition, planning, budgeting, reporting, management of risks and issues

• Previous experience working with an Agile methodology preferred

• Previous experience building and maintaining effective working relationships

• Previous experience managing an outsourced team

Aptitude and Disposition

• Delivery focussed, self-motivated, flexible and enthusiastic

• Relentless curiosity

• Learning Agility

• Open Disposition

• Judgement

• Digital Acumen

• Customer focus

• Strategic thinking

Competencies

• Proactive

• Information seeking

• Flexible

• Detail oriented

• Purposeful communication

• Leadership

• Team working

• Negotiation and influencing

• Problem solving

• Customer focus

• Decision making

Who We Are:

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world.Employee's diversity,experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

• Be bold

• Strive for better

• Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success. Explore a variety of networks to assist with professional and/or personal development.

Our Employee Networks include:

• Beazley RACE - Including, understanding and celebrating People of Colour

• Beazley SHE - Successful, High potential, Empowered women in insurance

• Beazley Proud - Our global LGBTQ+ community

• Beazley Wellbeing - Supporting employees with their mental wellbeing

• Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:

• Internal Pathways (helping you grow into an underwriting role)

• iLearn (our own learning & development platform)

• LinkedIn Learning

• Mentorship program

• External qualification sponsorship

• Continuing education and tuition reimbursement

• Secondment assignments

The Rewards

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization

• Attractive base compensation and discretionary performance related bonus

• Competitively priced medical, dental and vision insurance

• Company paid life, and short- and long-term disability insurance

• 401(k) plan with 5% company match and immediate vesting

• 22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefs

• Up to $700 reimbursement for home office setup

• Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance

• Up to 26 weeks of fully paid parental leave

• Up to 2.5 days paid annually for volunteering at a charity of your choice

• Flexible working policy, trusting our employees to do what works best for them and their teams

Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $85,000 - $107,000 per year plus discretionary annual bonus.

Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.

Job Title: Customer Success Manager

Location: US - Remote

OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite-Certify, Capture, and Imaging-bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.

Primary Purpose

This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge's growth trajectory.

1. Strategic Account Leadership

* Serve as the primary point of contact for assigned strategic accounts

* Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules

* Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders

* Build multi-level, trust-based relationships anchored in scientific credibility and shared goals

* Identify risks early and drive cross-functional resolution to maintain delivery excellence

2. Growth & Expansion Opportunities

* Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams

* Contribute to the development of long-term partnership and account growth strategies

* Partner with Business Development on renewals, pricing input, and proposal development

* Track and report NRR, account health indicators, and expansion pipeline activity

3. Cross-Functional Partnership

* Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution

* Translate customer insights into actionable product and service improvement recommendations

* Contribute to value stories, case studies, and customer success narratives

* Serve as the internal voice of the customer to support alignment across teams

4. Operational Excellence & Scaling

* Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks

* Build and maintain account health models and standardized reporting dashboards

* Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling

* Support knowledge sharing and onboarding activities as the CS function grows

* Bachelor's/Master's in Life Sciences, Business, or related field.

* 5+ years in customer success, strategic account management, or clinical operations.

* Experience with eClinical or digital health systems.

* Strong communication, stakeholder management, and commercial awareness

Bonus Points

* Experience in ophthalmology clinical research or endpoint services

* Familiarity with eSource, imaging, or certification platforms

* Experience in growth-stage or transformation-focused organizations

* Proficiency with Salesforce or similar CRM platforms

Emmes Group: Building a better future for us all.

OptymEdge is part of the The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

• Flexible Approved Time Off

• Tuition Reimbursement

• 401k Retirement Plan

• Work From Home Anywhere in the US

• Maternal/Paternal Leave

• Casual Dress Code & Work Environment

CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - Emmes

The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

#LI-Remote

Clinical Program Manager - Essex Management

Remote in US except, if in Maryland, DC, VA & Delaware; must be comfortable in being on client site at least once a week.

This position supports "Essex, an Emmes Company". Essex is a biomedical informatics and health information technology-focused consultancy founded in 2009 and headquartered in Rockville, MD. The Essex team comprises experts with extensive experience in strategically developing and managing complex health and biomedical information programs for clients in the Federal Government, research academia, and private sectors.

Emmes Group: Building a better future for us all.

Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Primary Purpose

We are seeking a highimpact, strategic, and executionoriented directorlevel Program Manager to lead and mature the organization's program strategy, delivery excellence, and client enablement capabilities. This role provides both strategic leadership and handson management, including direct oversight of staff and responsibility for career development, coaching, and performance management.

This role will shape how internal departmental initiatives and client programs are planned, governed, staffed, measured, and communicated, ensuring delivery rigor while enabling flexibility and innovation across diverse client environments.

This role works in close partnership with portfolio, engineering, bioinformatics, data science, and business development leadership to ensure integrated delivery, effective resource utilization, proactive risk management, and an exceptional client experience.

The ideal candidate is a decisive people leader and systems thinker who thrives in complex and evolving environments, balances strategy with execution, and brings a strong client first mindset. Success requires the ability to influence at the executive level, mature organizational capabilities, and cultivate a collaborative, empowered team culture that supports excellence in deliveryfirst mindset. Success requires the ability to influence at the executive level, mature organizational capabilities, and cultivate a collaborative, empowered team culture that supports excellence in delivery.

• Establish and execute departmental goals and objectives aligned to enterprise strategy, contract priorities, and client mission outcomes; define and monitor KPIs to drive accountability and data-informed decision-making.
• Design, implement, and continuously mature program management, governance, and delivery enablement frameworks that scale across portfolios while ensuring compliance with federal, regulatory, and organizational standards.
• Provide executive-level visibility into portfolio, program, and project health through standardized dashboards, metrics, and reporting-enabling proactive management of risks, issues, dependencies, and performance trends.
• Partner with portfolio and divisional leadership to support investment prioritization, funding decisions, and resource allocation, balancing client commitments, growth objectives, and staff sustainability.
• Ensure full lifecycle contract execution excellence, including initiation, execution, closeout, client reporting, lessons learned, and continuous improvement integration.
• Lead people management strategy for the department, including performance management, career development, succession planning, training pathways, and promotion readiness.
• Own departmental workforce and strategic resource planning, including forecasting, recruitment, onboarding, capacity planning, skills development, and certification alignment.
• Ensure compliance with staff allocations plans, time reporting, and internal policies across billable, internal, and strategic initiatives.
• Actively support business development efforts, including RFP solutioning, staffing models, transition planning, delivery onboarding, and ongoing executive client engagement.
• Champion quality-by-design principles across all delivery artifacts and processes; oversee SOP evolution, process training, internal audits, and continuous improvement initiatives.
• Maintain strong awareness of industry, regulatory, and technology trends; represent the organization through thought leadership, publications, conferences, and strategic forums.

Required Skills:

• Advanced expertise in program, portfolio, and PMO leadership, including framework design, governance models, and delivery maturity assessments (e.g., PMI, PMO, Agile/Hybrid environments).
• Strong command of program operations, including financial management, forecasting, risk and issue management, resource optimization, and executive reporting.
• Demonstrated experience leading complex life sciences and health IT programs supporting clinical research, bioinformatics, public health, biomedical informatics, and regulated data environments.
• Exceptional communication and executive presence, with the ability to influence senior leaders, advise clients, and align cross-functional teams around shared outcomes.
• Proven problem-solving and systems-thinking capabilities, with a track record of driving process improvement, operational scalability, and organizational maturity.
• Ability to rapidly assess priorities, adapt to evolving client environments, and translate strategy into executable roadmaps.
• Strong regulatory and compliance knowledge, including clinical research regulations, healthcare privacy, and federal IT compliance standards (e.g., FDA, 21 CFR Part 11, HIPAA, FISMA, FedRAMP, CMMI, ISO).
• Experience operating in federal health environments (e.g., HHS, NIH, NCI), with familiarity across consulting delivery models, contract vehicles, and business development lifecycle.

Required Areas of Focus:

Program Management Leadership

• Own and evolve client-facing program and project roadmaps, ensuring alignment with mission goals, regulatory requirements, funding constraints, and delivery capacity
• Contribute to standardized BD-to-Delivery transition processes, ensuring early engagement, clarity of scope, staffing, budgets, timelines, and accountability prior to execution.
• Ensure consistent contract execution through disciplined tracking of deliverables, milestones, financials, and performance metrics, including CPAR inputs and self-assessments.
• Design, maintain, and continuously improve enterprise delivery dashboards, providing visibility into:

• • Program and project health summary
  • Resource utilization and capacity
  • Budget performance and forecasting
  • Risk and issue trends
  • Key milestones and outcomes

Contract performance and quality metrics

• Establish and enforce a structured reporting cadence to support proactive leadership engagement and timely decision-making:

• • Weekly: Project and program status
  • Monthly: Portfolio performance and financial reviews
  • Quarterly: Strategic outlook, risk posture, and growth alignment

• Serve as a senior client relationship leader, cultivating trusted partnerships and proactively identifying opportunities to enhance delivery value and expand engagements.

Financial & Resource Management

• Partner with leadership teams to define, manage, and optimize portfolio, program, and project-level budgets.
• Develop and maintain a comprehensive resource capability matrix capturing skills, certifications, experience, performance insights, and availability.
• Optimize workforce utilization by aligning staffing decisions with delivery needs, staff development goals, and long-term organizational strategy.
• Lead and support staff transitions, onboarding, promotions, and role changes with minimal delivery disruption.
• Drive training and capability development strategies aligned to SOPs, industry standards, and evolving client needs.

Stakeholder Engagement & Communication

• Act as a senior liaison between executive leadership, program teams, and client stakeholders.
• Strengthen client partnerships through structured feedback mechanisms, contract / project performance reviews, and strategic planning engagements to support change agility and account growth.
• Enable cross-division collaboration to ensure integrated delivery and shared accountability.
• Communicate performance, risks, and opportunities through clear dashboards, briefings, and executive presentations.

Advisory & Consultation

• Provide strategic advisory services to internal and external stakeholders navigating complex program and project and delivery challenges.
• Translate technical, business domain, and operational concepts into actionable strategies that enable informed decision-making.
• Serve as a trusted advisor supporting both delivery excellence and organizational growth.

• Education: Bachelor's degree required; Master's degree in a scientific, health, or program management discipline preferred. PMP or equivalent certification desired.
• Experience: Minimum of 10 years in senior program strategy and delivery leadership roles across federal, academic, and private-sector environments.
• Program Leadership: Extensive experience program management, PMO leadership, governance, financial management, and large-scale delivery enablement.
• Industry Knowledge: Strong background in life sciences, clinical research, bioinformatics, health informatics, and public health.
• Leadership & Business Acumen: Proven ability to lead distributed teams, manage complex stakeholder environments, and influence at the executive level.
• Business Development: Demonstrated success supporting client growth, solution design, and consulting delivery models.
• Federal Health IT Experience: Experience supporting HHS, NIH, NCI, or similar agencies strongly preferred.

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

• Flexible Approved Time Off

• Tuition Reimbursement

• 401k Retirement Plan

• Work From Home Anywhere in the US

• Maternal/Paternal Leave

• Casual Dress Code & Work Environment

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The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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